Public Storage Self-Storage Units at 4100 East Main Street, St Charles, IL

I recently had to change to a smaller unit and Piper was very helpful. Willing to help and very responsive.

Even with this scorching hot weather, Amanda is out there, cleaning up and still with a friendly attitude.

Amanda kept the location spotless and was very nice. Very informative

Amanda was very friendly and professional!

Amanda was very helpful

Amanda was friendly and very helpful

Thanks Kenya for you help today

Thanks Kenya & Paul you guys are GREAT

Great customer service! Always polite and helpful! Amanda keeps the place sparkling clean!!

So thankful for Amanda!!! We left without securing the door to our unit, and Amanda was very diligent in trying to reach us to offer solutions until we could stop back by. She was super friendly and cheerful every time we talked to her. We had looked at several other storage options in Geneva and STC and so glad we decided on Public Storage on Main st!

Excellent customer service! Amanda went above and beyond to provide the information I needed.

Amanda was great!!!

Shawn gave me excellent service when renting my unit. I am a happy customer

I wish there was a way to give 0 stars. This place is horrible beyond words. Between mice destroying clothing (including 2 entire bins of my children's baby clothes), mold ruining clothing, a baby swing, a toddler jumper and several kid's toys, and our unit door being broken for 3 years, I thought things couldn't get any worse. After all of that, they FINALLY moved us to a unit that wasn't broken and infested with mice, they and told us our price would be the same for the new unit because of everything we went through... Surprise! They increased the price by $30 a months after we filled the new unit. Needless to stay, we've opted to find a new storage facility.

Caprice was helpful with my situation such a sweet person

Raven was so kind and informational. Can’t wait to start storing here. Great customer service!

Laurie was a bright a ray of sunshine when she came and checked on me About my payment to remind me that yes day is the last day before I get a penalty what a great gal I might take her out for dinner in a movie if she plays your cards right

I have had the best customer service at this St Charles, IL location from Raven. She took her time with me, helped me through the process and followed up. Raven you helped me get my anxiety in check for this move. Thank You!!

Great service from Amanda, answered all my questions and handled everything quickly

Amanda provides exceptional customer service!

This was my first time ever getting a storage unit so I didn’t really know what to expect but Amanda made the whole process super fast and easy. Will be recommending to friends and family.

Went in with a few questions, Amanda was such a great help. She answered all of my questions and helped me with what I needed. She has the mostly bubbly and welcoming personality. You don’t expect to get that sort of customer service at a storage facility place but when she’s working you definitely do.

David at the Main St. location in St. Charles literally saved the day by getting my girlfriend and I set up with our new unit. Not to mention, he was incredibly friendly and gave great service. Ask for him if you are ever in need in the Tri-City area.

Nice location,staff is helpful and friendly. Prices are fair. Climate control and carts to help you load and unload. Cameras everywhere. Elevator to help you.

Raven was very helpful! 10/10 would recommend this location!

Raven was very helpful, made the whole process easy. Thanks again!

Excellent customer service at St. Charles location. Very clean and well maintaned.

Lauren was extremely helpful and patient providing me all the information I was looking for about renting a storage room for the first time! Excellent service

Had a great experience at this place. Raven was a great help! 10 out of 10! Helped me with all my storage needs. Thanks

I went in to make a payment. and Raven was very thorough. Excellent customer service.

Thanks for help Raven!

Raven is always super friendly and helpful!

Nice storage facility

Great service, really helped me out!

Raven is always so friendly and greets me with a smile! I never go anywhere else to pay my bill!

Great clean location with friendly managers

Geena was very helpful.

I have to give a special thank you to Raven from St.Charles Il location. She went above and beyond to fix an issue I was having.Very pleasant in general.Thank you

Went in to ask about prices. Super friendly staff. Genna made my visit quick and easy.

After experiencing issues at another facility in town I was forced to find a unit for same day rental. I booked with this facility using eRental and when I showed up 10 minutes later the manager greeted me at my vehicle and had my unit ready. This was an extremely pleasant experience that made my moving day. Highly recommend - great customer service

talked to Candy about renting a space for my camper . She was very helpful and explained all the details. I will be coming in next month see you soon

I needed 3 spaces to move my whole house. Delaney was wonderful and very helpful. We got the units rented and moved in with no problems.

Denise was amazing. Highly reccomend this location!

Came in with my son for him to rent a unit Denise and Delaney were so friendly and very helpful. They walked us through everything even with the issue of the ipad. Thank you ladies!

Very friendly staff. Super helpful!

Denise is awesome! amazing knowledge and customer service skills. Always friendly she makes me laugh every time I see her. I stop in the office whenever I am there I stop in the office just to say Hi and see how her day is going.

Have been helped by Denise and Raven both. They were both kind and very helpful. They explained everything to me and took the time to make me feel welcome. Wish more businesses were like that.

I was kind of nervous leaving my personal items at a public storage. Josh the manager on site was very friendly and upbeat. He put my mind at ease. I got my own gate entrance code and padlock for my storage container. Everything is clean and organized. My stuff has been in storage for three months so far and I have absolutely zero complaints. My experience has been A+.

Had my stuff here for a month. No issues. Denise, Josh and Raven were all super helpful. Will definitely come back if I need storage again!

Denise is alwsys helpful when we come in. We have kids coming and going for college and she always knows what we need.

Went here with a friend who needed storage. I always suggest this location because the people are alway so helpful. Denise was super great and friendly.

Thank you public storage Josh I Appreciate everything

Denise was a very helpful and l will always come here for boxes and things I need for packing etc. She is always courteous and pleasant. An asset for the company.Had to get more boxes Denise was great as usual

Denise is the beat. Very friendly and very honest. She helped get me in the right size and made move in fun and not stressful.

Came in with my friend to see avout car storage. Denise was extremely nice and very helpful. We will be back as soon as a space opens up.

Aweful place, run down, dirty. The only saving grace is the manager.

Denise was very helpful and nice during the entire process!

Janine helped my husband and I find the perfect unit for our needs. Our house sold much faster than anticipated and we were forced to put most of our belongings into storage for a couple of months. Janine made the process quick, easy, and was very welcoming and friendly. Her customer service skills are top notch.

Josh was great and very friendly and helpful!

Josh was grrreat!!!!!!’ And very helpful.

I stopped by today to check out some spaces for my things because i will be moving in August and i was so amazed by the customer service that i received the manager Janine was very helpful and polite she explained everything to me well and made me feel good about using public storage to store my things. I will be making reservations soon. Thanks Janine you are awesome.

I'm very disappointed that I was led to believe my price would be locked in for an entire year and I'm equally upset about how rude the lady at the office was towards me. I'll never do business with them again.

We have been back again and Denise has been there with us again. Personable, friendly and knowledgeable regarding the facilities and surrounding area. Keep up the good work Denise!! Denise, the person who helped us, was very knowledgeable and helpful as to what was available and what we could do. Thank you

Mary help us to have a place here. She very good in helping us!

Denise was very courteous and answered all our questions quickly and was very professional

Denise was very helpful.

Denise was really great, kind and professional. Thank you Denise.

Janine was friendly and very helpful. We had an excellent experience .

Denise was polite, honest, and helped answer all our questions. We would recommend using this storage facility.

Denise was wonderful to work with!

Denise the property manager was great to work with! Appreciate her patience and assistance!!

Fast friendly service and reasonable pricing.

This property is very clean, and well maintained

Very flexible and courteous

Denise was a pleasure to work with

Good experience at this Public Storage. Manager was very thorough and informative and gave helpful advice.

Janine was absolutely a pleasure to visit with. My move has been so stressful and I was actually smiley and laughing which was a miracle. She knew a woman was coming in so saved me a close unit under a light. She was so informative and made this actually a great experience. Thank you Janine!

It's a good location, that's well maintained, with a customer oriented staff." "Good experience with the manager very kind and helpful." "Everything went according to plan with no problems, except some charges (i.e. insurance, possible locksmith, etc.) not explained in advance.

Denise is the best to work with ! She is patient and super friendly . Make sure to ask for her !

Denise is great!!

Denise and Janine were great

Just rented a second unit from Denise. She has always been very friendly and helpful. I would recommend this location for anyone looking for storage space.

Just rented a space here with help from Anya. Great experience, friendly customer service!

Great service Denise! Thank you

Dennis is really awsomne great helper😊

If you wouldn’t store it outside, don’t store it here. I have had 3 storage lockers at this location and every single one has leaked through the roof. I don’t just mean condensation (which there is plenty of), I mean dripping leaks. So maybe you don’t care about water damage- how about getting in and out of your locker? As with many other maintenance issues, 2 of the 4 doors for my lockers (one locker has two doors) have problems which make them require serious manhandling to close. Still fine with it? If you want your stuff secure, this location has no security cameras (not even one), a wooded back lot open to the property, places where the fence has been pulled away, and most importantly, at least one of the three gates has been left locked open every single time I have been there (daily) for weeks (including after regular hours). The only nice thing about this place is that the people are friendly, but honestly, I don’t care how friendly you are if the product I’m paying for is little better than leaving the stuff in my yard. Side note- that storage insurance they force you into buying is probably not actually something you need to buy. Your homeowners or renters insurance probably covers it already for cheaper. —-edit/addition: there are lots of mice here that don’t eat the poison packs that public storage leaves in the lockers. That means hungry mice in your locker. You do the math. Final update- I have removed everything and gone to simply self storage. Every single item that could hold moisture (such as cardboard) is damaged despite being protected under plastic sheets and on shelves for only a couple months. Every mouse bait pack I put in there has been feasted on. There was a lot of water buildup under the plastic I put on the floor. The gutters are all extremely clogged among many many other building maintenance issues, so they will leak on your head but not at all down the downspout. You might care about your stuff, but public storage does not. If you do care, store elsewhere.

Originally was a good deal. It's a good location, that's well maintained, with a customer oriented staff. Ryan was friendly, and as accommodating as possible, explaining the contract & billing, in detail. I was given a conveniently located unit, & the yard was plowed when I arrived the day after a 10" snowfall! Unfortunately they jack up the rates regularly so I'm now paying twice as much for my unit as I was 3 years ago. Will be vacating it asap. I've had other storage units elsewhere that hadn't been increased at all in that period of time. BEWARE! This place is only good for a short stay.

This place has great prices. Denise was so helpful that i even when back again and grab another unit. She was so helpful on all the questions that i needed to know. I totally recommend this place.

We had a great experience getting set up to store our trailer here. Everything was exactly as promised. Denise was very helpful and friendly. We even stopped in just to say hi to her on a separate trip! Definitely made a good decision using this storage facility.

Denise was very nice and she explained everything. Thank you

Denise is the best.

Awesome location! Denise is very helpful

Scary, don't use the bathrooms and don't store anything that isnt wrapped up in plastic.

Denise at this location is the best always helpful and friendly would not rent anywhere else

Great storage. Shea was awesome!!!

Went in and rented with Denise and couldn't be happier with the whole set up. The facility is secure. The personal is friendly. The also went paperless and I had everything e-mailed to me.

Do you have heated storage units?

Denise was pleasant and professional! She knew her job well and answered all of my questions. Thank you!

Denise is the bomb! If you need a unit shes the one you should see. She will tell you what you need without pushing you for what you dont.

Denise was very friendly and helpful. Nice people and good storage facility.

Had a good experience here until my move out. Upon moving out we found mouse droppings in the unit and paint had been peeled off the furniture due to the high humidity in my "climate controlled unit". Also, there is no dumpster on site for guests to use. When asked, the manager said it would not be worth it to spend hundreds of dollars to have customer trash removed. I would spend your money elsewhere. Not a great price and you really do not get much. Denise was very nice when we signed, not very nice when we left. Glad we will never have to deal with that place again.

Great pricing, great access hours.

Came looking for a storage unit for next month. Denise was very helpful and answered all my questions.

Came in today with questions about my unit and Sam was super helpful! She patiently explained everything and was super friendly!

Never had rented a storage unit before. Got all the information I needed, my questions answered and the paper work was done quickly. Great experience.

Thanks Denise for all your help today and not getting angry at all my questions! I will definitely come back to rent now that I have all my boxes!

Denise is awesome!!!

staff ok/friendly.... kept up well..... clean....and fairly warm even in the winter in the inside storage units. Number 1: When you get a unit, they will try to sell insurance which they will say is required. Do you have anything of real value in the locker? READ THIS: If you have homeowners/condo insurance, most all insurance policies will also cover a separate storage facility - so simply make a call to your insurance agent, ask them the question and they will say "yes, a place like public storage would be covered" through the insurance you already have.....and GET a copy of your plan - the insurance agent can easily email a personalized letter addressed to you' Show this as proof to the public storage manager as "proof of insurance" and you do not need to pay the extra $10/month. This is similar to how car rental places have always tried to scam you into getting insurance - when with most every car insurance policy out there, your personal insurance already covers car rental places. Note that Public Storage uses Willis Insurance....OMG...... please "google this" this for the fun of it if you have time - and you will see the unbelievable pure greedy scam. I even came across a local news broadcast video (some other state) on how people are ripped-off with Willis Insurance through Public Storage. Read all the reviews, posts of Willis Insurance....and you will see it is ALMOST impossible to get your $$$ if you do put in a claim. It is simply an added $$$ generating revenue for them. Bottom line - SCREW public storage insurance - worthless - and nothing but a added line $$ to your monthly invoice - you would be throwing away about $10 a month added to your bill. Number 2: There are NO cameras at Public Storage in Saint Charles. None that will videotape outside YOUR storage unit.... This is NOT typical of storage facilities. Have a problem/break-in and ask them to check the "tape" ??? - there is no tape. You are total mercy of someone with a boltcutter snapping off your padlock - accomplished in 3 seconds when no one is around at 800pm on a weeknight and even management is gone. Again - no tape. No proof, no case against them - period. Number 3: At final invoice on 2.2017, I was paying $64 for a 5x5 unit. The cost inched up about $5 every year.... i was there about 5 years... Number 4: I am NOW paying $29 every month (inside unit 5x5) at U-STOR-IT in Streamwood off of 59 and 19 Irving Park. Newer Place - tons of cameras all videotaping with signs that say "SMILE - your on camera"... They also tried to sell insurance - saying it is required, and I showed my homeowners policy and avoided the 10 extra a month. $29 beats $64 I tried when I switched to call Public Storage and offer if they would match the $29 I would stay - they said no.

Denise is awesome! Thanks for the help!

Denise was amazing! She helped me figure out what i need to pack and the amout of space i need. I will definitely come back to see her!

My mom hasna unit here and i have to say Denise is extremely nice and helpful! My mom doesnt like being in the unit by herself and Denise walkes out with her every time! Way to go above and beyond!

Denise was super friendly and didn't make me buy additional stuff I didn't need.

Came in with my friend and rented a unit. Denise was awesome again! We come back only to deal with her. :)

Denise is very friendly and awesome to work with!!!

Just finished renting a space at this location and Denise was amazing. Very helpful, knowledgeable, and friendly. The location is tidy and you can tell that it's kept up by the staff.

I might have given this excellent facility SIX stars except for the fact that Denise got a sunburn over the weekend and it hurts to look at her. She plowed through a mountain of paperwork in a very businesslike but rapid way, so that I understood thoroughly everything I was signing and all of the legal nuances of their liability, etc. The assigned space is waiting anxiously for our stuff and I can't wait to get it there. If you decide to use this very nice facility, and I think you should, call ahead to ask Denise if she is wearing her Public Storage Orange fingernail polish that day.

Secure facilities. Chris was very helpful and answered all my questions. The whole process was easy and convenient.

The on-site staff is great and helpful but the company is ridiculous there are so many fees and restrictions that if you are not paying close attention you'll end up owing way more then you bargain for

Came back to Denise to inquire about parking for a friend's Rv she knows her business and it was a great experience and she is always polite and smiling

Denise got my storage unit set up and all documents ready within 20 minutes. I literally came by on my lunch break. She explained all the paperwork and why I wanted the sofa cover.

Came in to rent and there were several people in the store. Denise was the manager and she never lost her cool! Great manager!

Denise is a great representative, and does a good job.

I reserved online and held a unit. Denise was there when I arrived and she is very helpful and knowledgable. She answered all of my questions and was very quick and efficient! I would recommend! Paula

Very easy registration, good online deals. Helpful and friendly staff, clean facility, code pass security gate entering and exiting. I gave this four stars instead of five for the following reasons: limited surveillance/security compared to other facilities I have used; climate control is heat only, no air conditioning in summer in "climate controlled" units: narrow exit path-if someone is unloading on the east side, cars can not get by due to vehicle storage parking there.

The lady at the front desk ( denise) is always friendly. She always has a smile on her face. Great customer service!!!

great experience with Denise walking around just finding the right unit for me. Next time I see you were going to culvers for lunch. We need those onion rings and cheese curds. Love you denise

Denise was super helpful and professional. She was able to help me set up a storage space and made everything really easy. She walked me through how to get into my storage place, access the gate, and set me up with some boxes to pack my stuff. If I knew getting a storage place was this easy I would have done it a while ago. :)

I came in to rent a unit and Denise was very happy and friendly and knew her stuff!

Denise was very helpful in finding me the prefect unit. The biggest one will do. Thanks to her I'll make more room.

I've enjoyed my experience with Public Storage in St. Charles. Denise has been very helpful and professional. She has a lot of patience and is very knowledgeable. Thank you Public Storage!

Although they didn't have a spot big enough for my vehicle, the convenience of its location will have me checking back with them often. Very clean and pleasant staff.

Denise was so nice and helpful! Storage unit was the perfect size at a great price.

The manager Denise was very helpful and pleasant each time I was in. It is a well maintained facility!

Working with Chris and Denise has been a breeze. I signed up with Chris, who was attentive and thorough. Since moving in, I've worked with Denise, who is friendly, polite, and thoughtful of my needs!

Great service

Fast, courteous service. The unit is clean and the facility is well maintained.

Came into the facility with my mom so she could rent a unit. The facility is clean and Chris helped provide a positive experience by being very polite and knowledgeable.

Great service Denice has always helped out when needed!

Gracious and knowledgeable staff; clean facility. A bit of a gotcha when late into the sign-up process, a requirement to buy insurance from P/S suddenly appears.

We had Denise and had a wonderful experience. She is the new manager and I am happy to have her here in St. Charles.

The manager at this property is so nice. I store at the property down the street and came in to make my payment. She had such a great personality. Thank you Aguistina.

Augustina (the office attendant) was very kind and helpful. The units are spacious and affordable.

I went into this location today to purchase packing supplies. Agui was the person on staff who helped me to find exactly what I needed...thank you for helping to make my upcoming moving experience a little less stressful! If I need anything else I wouldn't go anywhere else.

Great Company with outstanding customer service. I spoke with Ryan Smith who, boy if I could steal him for my company I would in heartbeat. He is a true beacon of genuine sincerity when it comes to what a customer service professional should be. If this man is not running his own Public Storage installment or is not promoted to a regional manager in charge of customer satisfaction I will be truly disappointed.

Had some unfortunate events occur in my life and I needed a safe place to store pretty much everything I owned in a hurry. Ryan was super helpful and efficient. He made my experience just a little less stressful. Clean inside and out.

I was treated very well. Taylir is an incredible beautiful woman who helped me along the process. I would recommend this facility to anyone looking for public storage.

i had the chance to meet with the manager ryan over the weekend. he was very knowledgeable and helped me get what i needed.

I recently came to this public storage location with a friend to purchase some boxes for a move. The experience was a fantastic one. Ryan, the sales associate, couldn't have Benn more helpful. He was very knowledgable of the inventory, and was able to direct us to exactly what we needed. I know for sure that I will return to this location for any other moving or storage needs. Keep up the good work Ryan!

Great storage facility, worked with Taylir in the office and she was great.

I was in the middle of moving and the customer service at this location made my day! Chris was very polite and helpful while getting a unit for my larger possessions that wouldn't fit into my new apartment. I have already recommended another couple to use this store.

Great service

Good experience with the manager very kind and helpful.

This is my second or third time renting a storage space at this location. I always rent inside units. Everything is always clean and well maintained. Never had an issue with mold or any of my belongings getting ruined. The prices could be a little lower but the location works for me and the employees at this location have always been great. I really appreciate all of Ryan's help this last time. Great attitude and extremely helpful.

Awesome & clean place. Ryan is a nice guy that manages the place.

The rental was super smooth and the guy was super helpful. Ryan saved my life and I am indebted to him . Thanks for a wonderful experience!

The pm at the St. Charles location was very helpful and friendly

Ryan was a big help today

Ryan helped us today

Ryan helped us out today thanks

The pm Ryan is great

Ryan is awesome

Wonderfully staffed always helpful . Site is always clean and securely Maintained .

Great property. Barbara is very friendly and helpful.

The property is kept clean and well maintained. Ryan is friendly and helpful with information about local places and services

Friendly people at this facility

Great property. Barbara is very helpful ans friendly.

Great property. Barbara is very helpful and friendly.

Barbara is very helpful and friendly.

Ryan was very helpful with my issue and was able to resolve it quickly. Never had any problems with excessive rate increases or break ins.

Great all around experience. Manager was friendly, helpful and knowledgeable.

The 5 STARS are for Ryan. Public Storage gets 3 STARS. I just moved my schtuff out of the Public Storage this weekend after travelling across the country. Although I was not happy regarding the rent increases which made my unit higher than most of the other Public Storage facilities in the area, I am still grateful my schtuff was in a secure facility. I attribute this to the conscientiousness of Ryan. While on the road I have kept in contact with him and he was absolutely kind, courteous and knowledgeable with any questions I asked. When I arrived in St. Charles, Illinois to move my belongings out, he made my moving out of the facility a breeze. Thank you Ryan. I truly appreciate all your help. :0) Donna

Ryan is friendly, courteous and knowledgeable. He explained all the details with regards to renting the storage. He has a positive attitude during our negotiation. I feel that his performance of his duties and responsibilities is above satisfactory.

I came in to rent a space and was helped by Ryan who was very professional. He answered all my questions and was so patient with me.

very good servise from Ryan, Helpfull and profesional.

Stopped in the location at St. Charles and Tim helped me decide the appropriate space with detailed questions. He was extremely helpful as this was the first time I've ever needed storage space. Thank you!

Awesome place and not to pricy. Ryan is a nice guy who manages the place. Clean, nice location, neat, easy access! Got my paper work done and shown my spot in a very timely manner, then chatted with him and feel very comfortable with the location.

This storage unit is in a handy location and is always neat and clean. The manager Ryan is friendly and helpful and is willing to go the extra mile for the customers.