Public Storage Self-Storage Units at 2324 Gary Lane, Geneva, IL

easy access great experience

Lily was extremely helpful to with several fairly knotty problems. Excellent customer service and assistance

DANGEROUS and NEGLIGENT - ICE RINK MASQUERADING AS PUBLIC STORAGE! - Unresponsive Management! SHAME ON PUBLIC STORAGE! I am absolutely appalled by the dangerous conditions at the Gary Lane, Geneva IL location. We arrived on February 17th to unload one of our THREE storage units, only to be met with a sheet of ICE covering the ENTIRE facility. It hadn't snowed in over 12 hours, yet they completely neglected to salt or take any preventative measures. A thin layer of snow concealed the treacherous ice, making it incredibly hazardous. From the entrance off Gary Lane to the very back of the property, it was a skating rink. This is completely unacceptable! We pay for storage, not a potential slip-and-fall lawsuit waiting to happen. Unresponsive management and a poorly maintained property are an understatement. This level of negligence is beyond comprehension. Furthermore, we were unable to complete our business that day. The machinery we were using to move items had absolutely no traction on the ice, making it impossible to safely load everything we needed into our truck. We wasted HOURS due to their negligence! To add insult to injury, we left TWO messages for management and spoke to THREE different customer service representatives, none of whom provided any meaningful assistance. We even spoke to a manager from a nearby Public Storage facility (or State St), who, feeling incredibly sorry for our situation, came over with salt to try and help. While her gesture was appreciated, the sheer amount of ice made it ineffective. This highlights the complete failure of the on-site management to address this dangerous situation. We had no choice but to buy shovels and our own salt from a local Home Depot and shovel and salt ourselves to even access the unit safely. We are utterly disgusted and will plan to remove our belongings from all three units as soon as possible. DO NOT trust Public Storage with your valuable possessions or your safety. This is a disgrace!

The company changed and now the rates continually keep climbing. I started near ~$280 and now the rates have increased to $412. It's unfortunate because the staff, location, and ease of use of the storage is great, but it shouldn't cost this much for a space. If that was the case I would have stayed in the house I lived in because now the cost equate the same. Such a bummer!

Caprice was fantastic

Had a great experience on move in day and wanted to Thank Caprice for all of her help and guidance. Not everything (app) was working properly when I moved in and she saved the day. Thank you for your kindness and help, it's great knowing there are great people willing help others in need and wonderful representative of the business.

Caprice was totally awesome extremely knowledgeable and nice

Don't be fooled by low rates early. We started with $169 monthly and in 4 years it was at $448!!!! A 265% increase! Go elsewhere. Don't get ripped off.

I am very happy with the outstanding service of your Geneva Gary Lane property manager whose name is Lilly. She is amazing!

Piper helped me out today and was amazing ! Very fast and informative services and answered all my questions!

Price is good. Security seems good. There isn't always a person in the office, but I think that's kinda what to expect. Wish the opening hours went to midnight but its a minor gripe.

Amanda was great!

Lily was very helpful in helping you find a unit and the she made the rental process smooth

Lily made my moving transition and getting a storage unit for my extra stuff very easy for the time being. I was very happy with how smooth the process was!

Nick property manager assisted my husband yesterday he was very kind and understanding very professional thanks Nick Timothy weaver

Clean office and storage spaces, with excellent customer service. Nason was super polite and helpful. He took his time to make sure all my questions were answered and I was comfortable with the unit I rented. The app seems great for access and convenience. Everything one could hope for with storage facility.

My space was clean and ready for my move in. Amanda and Lily helped me through the paperwork and made the process easy for me.

Very friendly

Prices are out of control here. They raise their rates twice a year and require you to have renters insurance thru them.

Great service!!!! Very satisfied

The place definitely needs some maintenance, but it serves it purpose and their customer service is amazing. Lili and Dennise took their time to walk me through the initial process and made it effortless to swap the original space.

Very friendly

Very good service will recomend

Very nice place to store your stuff. The personal service is outstanding. App works great for entry.

Spoke with 'Dee' on the phone, she was very personal and polite. She reached out after I had forgotten to update my account, then made sure I was taken care of and didn't have any questions. Thanks so much!

Went in to get some information for storing my stuff and ended up leaving with a storage unit. Thanks for all the help Lily.

very quick and easy service! amanda was extremely helpful and i appreciate her dedication.

Had a great encounter with Amanda, she was beyond helpful and made sure all our questions were answered. If you want great customer service, I would definitely recommend this place.

David was a great help ….. especially since we are seniors & need internet assistance. He couldn’t have been more gracious.

Ashley was amazing Very help and sweet it’s people like Ashley that keep me coming back

It was my first time looking at a Public Storage and I had no idea where to start. Lily there was so helpful and answered all my questions and concerns that I had! I'm glad I started with this location first! Thanks Lily for everything! I will sure tell my friends about you!

PS fulfilled my needs during my time and would highly recommend! Lily was very helpful! Thank you for taking care of me!

I rented a storage unit here and found it a pleasant experience. Lily, the Manager, was always great to deal with. Her customer service and friendly disposition was always top notch.

Lily is very helpful!!