Public Storage Self-Storage Units at 4100 East Main Street, St Charles, IL

we’ve been happy with everything Piper was very nice

Piper was extremely helpful :)

Thank you Piper, you were very helpful!

I’m looking for a new storage place since I’m moving. Coming back because the associate Piper was incredibly helpful and patient with me! Thanks for the help!

I talked with Piper on the phone about my issues and she was super helpful! Made the whole process so much easier and stress free for me. I am continuing to give my business to this public storage because of the great costumer service and attentiveness.

I was very disappointed with my experience at Public Storage. The facility is acceptable, not top of the line but fine. I chose this location as an affordable but slightly less convenient option for myself. I work abroad for long periods of time so having an affordable long term storage option was important to me. I signed my agreement at $183. Only three months later they attempted to raise my rent to $221, to which I complained and they postponed the raise. Three months later they raised it anyway. Then three months later they wanted to raise it AGAIN to $274. In well under a year they had raised my rent by 50%, which now exceeded the rate at other nicer and more convenient options, with no signs of slowing down. Luckily I happened to be in town, but ended up spending my precious time at home moving to a different storage facility. This is standard practice for this company. Not one employee answered the phone when I called, they only replied to messages. When I finally did speak to someone, they didn't empathize with me at all and simply told me that is what I agreed to. It's a predatory business model, and I fell for it. I hope whoever reads this won't.

Had a great experience inquiring about units/pricing. Piper was very helpful. Will definitely choose this location for my future storage needs.

Useful

I recently had to change to a smaller unit and Piper was very helpful. Willing to help and very responsive.

Even with this scorching hot weather, Amanda is out there, cleaning up and still with a friendly attitude.

Amanda kept the location spotless and was very nice. Very informative

Amanda was very friendly and professional!

Amanda was friendly and very helpful

Amanda was very helpful

Thanks Kenya for you help today

Thanks Kenya & Paul you guys are GREAT

Great customer service! Always polite and helpful! Amanda keeps the place sparkling clean!!

So thankful for Amanda!!! We left without securing the door to our unit, and Amanda was very diligent in trying to reach us to offer solutions until we could stop back by. She was super friendly and cheerful every time we talked to her. We had looked at several other storage options in Geneva and STC and so glad we decided on Public Storage on Main st!

Amanda was great!!!

Excellent customer service! Amanda went above and beyond to provide the information I needed.

Shawn gave me excellent service when renting my unit. I am a happy customer

I wish there was a way to give 0 stars. This place is horrible beyond words. Between mice destroying clothing (including 2 entire bins of my children's baby clothes), mold ruining clothing, a baby swing, a toddler jumper and several kid's toys, and our unit door being broken for 3 years, I thought things couldn't get any worse. After all of that, they FINALLY moved us to a unit that wasn't broken and infested with mice, they and told us our price would be the same for the new unit because of everything we went through... Surprise! They increased the price by $30 a months after we filled the new unit. Needless to stay, we've opted to find a new storage facility.

Caprice was helpful with my situation such a sweet person

Raven was so kind and informational. Can’t wait to start storing here. Great customer service!