Getting my first unit and Ahlyiza was sooo welcoming and helpful! She was a wealth of knowledge helping me find the perfect unit! I’ll be storing here forever because of her!
P.s. promote immediately /ahead of peers, she was a true professional!
Customer service is excellent and the property is well kept!
The facility at Big Timber and Randall is great. Lori was especially helpful in finding me the right unit and explaining the process. Very easy. Thank you Lori!!
Irene and Ahlyiza were so helpful and the best
Moved and stored everything for 1 year! No issues, no damage, and all items safe and secure!
I am very happy with the office for helping with rental she was very friendly and I'd recommend public storage for anyone needing storage space
Easy to do business with. On site staff is friendly and helpful.
Irene was the best and everyone should come to her!!
One of the most friendliest and helpful storage places in a whiiileee. Looked for competitiors prices online and they just don't hold a candle. Clean, easy, and convenient. Why wouldn't ya come here?? 😭😭😭
Special thanks to Ahlyiza for assisting me with all my storage unit needs. She knows her stuff here and is best suited to help with any issue you may have.
Staff is FANTASTIC!!!!!! HOWEVER, their prices are terrible!!!!! They constantly raise the rates and corporate could care less about the people who rent units. I started out paying just over $100 a month for a unit that I had to have for some household goods and in 2 years they have raised the rates and now the same unit is $400 A MONTH!!!
If I want to empty the unit and rent a new unit constantly I can get their "move in specials". But once you move in - they raise the rates.
LIFE STORAGE IS SO MUCH BETTER
Ahlyiza is just the best office assistant ever meat. I highly recommend to asking for her over big timber location.
Thank you, Lori for hooking me up!! You are the best!!
Ahlyiza is great! She is very polite and helpful,
If you ever visit storage in big timber make sure you talk to Ahlyiza!!!!
Lori was great. Thank you for all you do.
Excellent service and price.
Very good place very secure got a great deal Irene great person to deal with highly recommended this place
Caprice deserves a promotion she was absolutely amazing with her job
Thanks for your help caprice
Irene was very helpful and property is very clean. Everyone should rent here.
I called to rent a space, thought it was set and then I never got an email with reservation confirmation. I called back and proceeded to get bounced to 5 different people because my reservation was expired, even though as I write this the move in date is still 3 days from now. So finally someone gets the email to me and I'm thinking we're good. Nope. Now not only does the reservation say its expired when you look at their site, but there was no one at the facility despite the hours and assurance someone would be there to finalize the reservation.
Irene was so amazing and helpful
Paula was really helpful and very kind
Irene is the best, fantastic to work with!
I've had a storage here for some time now. I went to get some stuff from my unit and the gate didn't work tried my code didn't work so I left. Got a call about entering the property after hours all I did was try my gate code. Be careful here haven't been liking the experience since the snow and temp has fallen.
Caprice was such a big help
Caprice thanks for helping me today
Caprice and Irene was such a big help love you your smile caprice
Irene and Caprice were amazing
Caprice was amazing performance love the customer service
Irene and Deniz are amazing. Great customer service and they made sure our needs were met. They answered all our questions and made sure we understood all of the paperwork and rules. The lobby and grounds at the big timber location are very clean and well maintained which is another reason we decided to rent a unit here. I highly recommend this location. Ask for Irene or Deniz!!!
Irene and Caprice were amazing and really helped me with the rental.
Great service. came in person and Paula did a fantastic job assisting me find the right storage unit based on my needs. highly recommend if your looking for a unit in Elgin
Ahlyiza was such a wonderful help 10 stars for her customer service and patience 🥰🥰🥰🥰
Service Providers at both Public Storage Facilities were very accommodating, and professional! I highly recommended the site on Randall, just North of North Ave. Also, on Big Timber Road, east of McClean Blvd.
Nice to be treated by folks who understand your needs, and go out of their way for you!!
Great job caprice live the service
Amanda was such a great help
Lori was very helpful and great facility
Lori was very knowledgeable with her job. She did really good !!!
Irene was fantastic! Extremely helpful and answered all my questions. I needed a last minute change and she made the whole process so smooth. She also took the time to show me around and make sure I knew all details. I have already told people about her and the facility. Also, thank you to Piper for her help on moving day. Appreciate it!
Irene is the best of the best! We had a problem with the online booking feature, and she was so polite and nice. It took some time to reboot the system, so long, she stayed after hours to make sure we were happy.
The unit we got was spotless and very comfortable with the climate control.
10/10 would recommend!!
Piper was an awesome Representative today ⭐️⭐️⭐️⭐️⭐️
Hi I called public storage at 665 big timber and spoke to a young lady by the name of ahlyiza boy she was so helpful and patient and kind she really did help me I hung up with no worries about what I called for I wish more people would be as kind and patient as she was
Never go back I rented a unit return it within less than 24 hours and they're saying I cannot get my refund I would never do business with tsaying I use the unit which I never
Ahlyiza was amazing 10/10 service, very personable and nice!
Ahlyiza was very helpful with the Ps mobile app !
Irene is so friendly and helpful with setting up a rental she look at pricing and take her time to make sure you have the right storage for your items she’s a great property manager
Convenient and easy!!
Very nice. I’m looking forward to moving my stuff here.
Piper is very knowledgeable, polite and attentive.
Fantastic service.
Lots of people, but well enough run that there was no terrible crowding or long lift lines.
Irene has always been an amazing property manager.She has always been so helpful and professional.Everone should rent here.
Irene is amazing!!! She has always been so kind and helpful with all of our questions and concerns. We are very happy we chose to rent here because of people like her!!!
The customer service I received was excellent and very helpful.
I accidentally booked an outside space and need to switch stuff around.
The manager was extremely understanding of my situation and she made sure everything was working perfectly before I left.
I highly recommend this storage location based on my experience this far.
Great service definitely will come back and Lori is awesome and great to dela with
Irene has consistantly been great to work with as always. She does a great job! :-)
Came to public storage looking for a storage unit at a reasonable price! Got in and all I can say is Irene is the best she is very friendly and helping! She had us in and out and was able to make us knowledgeable of our contract so there wouldn't be no misunderstanding later! If only I could of gave her 10 stars! Thanks Itene
Irene is Exceptional! Very professional and helpful in every way.
Irene and Amanda were the best,Great service
I had been having an issue with making a payment via the app since last month. I called to the office (Big Timber location in Elgin) today and Irene got right on it and got the issue resolved within the matter of minutes. Thank you so much Irene!! You were a great help. You rock!!
Caprice was such an amazing girl love her customers service sweet person to talk to also helpful with payment
Irene was a pleasure to work with! I strongly recommend to store your belongings at this location!
Very nice and helpful! Irene was very thorough getting my unit set up! Thanks again
Lori was so awesome. Got right to my unit. She really made my day.
Monthly payments are too high.
My partner and I came today to check out a few storages and we got help from Laurie today. First off most places see us and were young females and usually places don’t take us serious or they treats us differently because of how young we are but Laurie wasn’t those people. She gave us every information we needed without us asking and she gave us options to look and think about and helped us find the right sized unit for us. Whatever we were confused or questioned, she had no problem clearing our confusion and answering our questions. She was super sweet and funny. We felt secure and happy with our choice today and we’re happy we came today and got what we needed with friendly and helpful service from Laurie ❤️
Lori, is the absolute best! Very kind and helpful.
Piper and Irene were the best!! Especially Piper,
Have too much stuff? Store it a Public Storage. The helpful staff will find the space you need
I had a wonderful experience here. The manager, Irene, was super friendly, helpful and welcoming. Would definitely recommend.
I was in need of a storage unit and Lori took care of me. She was nice and went beyond on taking me in at the last minute. Very kind and professional, great customer service. I would defenetly recommend this public storage.
Awesome place and very helpful and friendly management. I've been renting here a couple years and never had any issues that weren't taken care of in a timely fashion...
Horrible staff. The manager is extremely rude. I would never recommend the public storage on Big Timber Road in Elgin.
Irene and Valerie have been awesome Administrators. Always very helpful and friendly.
Kudos for them!!!
Irene was very good with the pricing I was looking for and put me in a great spot that I wanted
All of my experiences have been friendly and caring. Well kept units and grounds. Decent office and nice people. Also feel very safe there.
Lori was amazing with taking care of us and showing us the complex!
Customer service was amazing!!
Irene was super friendly and called Mr ahead of time to confirm the apt. She even spent the time to sit down and show me the app and where my unit is located. Best exp I had with a public storage unit yet.
I went in looking for information and Irene was so helpful. Everyone should come in to see Irene. She is very pleasant and an asset to the company
Piper and Irene were absolutely amazing doing my rental. Everyone should come here.
Had a great experience when I went to rent a unit. Irene the property manager was very helpful and friendly. Units are clean and lit well.
Lori was very helpful. Very clean. Competitively priced. Highly recommend
Everyone there was very helpful especially Lori. I would highly recommend this place.