Public Storage Self-Storage Units at 1067 Kapiolani Blvd, Honolulu, HI

I have had this unit for about a year and a half and it was recently burglarized. The storage unit is an indoor unit and my lock was not touched. Someone went to the top and cut the roof on the unit to make access. There is minimal security so it is unknown at this time who did it. I’m paying way too much for an indoor unit that should only be accessed by key code or employees to be rummaged through by no fault of my own. The storage facility had someone in a unit directly in front of mine that looked like they were living out of the unit for at least two months at one point. When I went to my unit they were just hanging out in theirs with a power converter and a laptop. Facility takes no ownership despite it being their poor design that allowed entry to my unit. If you look at the photo you can see the metal cut and pulled upward. When I asked when it would be repaired, all I got was “I don’t know”. This has pushed back my scheduled move and now will cost me more to continue storing my items in an unsecured unit. They offered no immediate solutions (moving units, emergency repair, etc). Additionally my rent has doubled over the course of my time here just to have a unit that is easily accessible. There is only one person on duty when I go so it’s unlikely they are even doing routine checks. It’s unfortunate that this happened. I would caution choosing this location if you’re looking for storage. Burglaries happen but it is the lack of effort to make it right that demonstrates the companies care for customers.

I was helped by Hau today. She was extremely helpful and professional! She made a stressful move that much easier

Ms Leina, Ms Paris and Ms Christy and the best! Very happy to get a beautiful unit in such a prime location at an affordable rate. Mahalo! 🤙🏼

I moved in some small things the past Saturday. It was really great service. I got all the information and help I needed to keep things moving forward.

Pono Lena excellent services

I asked for a breakdown of how my previous payment of the larger space would be credited toward my present smaller space on my account. Clerk told me she couldn't provide that (why not, are there hidden details?).

EDIT: I will add a star because I eventually was able to get a refund after finally being put in touch with a district manager who was kind enough to review the situation and issue a refund. I do very much appreciate her time and effort. However, I will leave my experience up for posterity. There were a significant number of roadblocks and poor customer service that had to be overcome for this basic courtesy to be granted. I am a military member ordered to move from Hawaii. Unfortunately, I have no control over when the military schedules movers and I was assigned August 1st. As early as possible on August 1st, I let the desk know I would be leaving. I vacated my unit at 9 AM that morning. I was told "you will be charged for the month, it's a month to month contract". I made every in effort in good faith to vacate the unit as soon as possible within three hours of the start of the billing period - I would have vacated earlier had I the ability to select my moving date. Anyone with eyes or a brain could see I'm clearly not trying to game the system or scam Public Storage out of money or space. Surely Public Storage would allow me a couple of hours of leeway instead of charging me >$200, right? No. Absolutely not, they said. It's policy. And the employees at the front desk had absolutely zero interest in going out of their way to see if anything could be done or in connecting me to anyone with authority that could consider the matter. A big middle finger was essentially what I got. I asked if there was anyone I could discuss the issue with as any reasonable empathetic person could see I would not be using the storage space for 741 out of the 744 hours in the month of August. I was given a robot customer service line where after 20 minutes I eventually got someone that referred back to the exact front desk employees that gave me the customer service phone number in the first place. Public Storage decided against using just a little common sense to apply a very reasonable exception to their usual month to month policy for a military member with no choice but to move early August 1st instead of just a few hours before on July 31st. They have no interest in treating customers with respect or dignity. In my case, I paid >200$ for a few hours of storage space this month and they have every intention of turning around and renting that space out immediately (even though I just paid for it). Use a non-faceless, more caring company. Public Storage doesn't care about you, your circumstances, or your stuff. I highly recommend Hawaii Self Storage. I've had great experiences with them in the past (even when it comes to billings and their "policies"). Last I vacated from Hawaii Self Storage, I did not realize they required two weeks notice about vacating a unit. I was vacating a week prior to the end of my monthly billing period. However, seeing that I had been a long term customer who had never caused prior issues or missed a bill, they were happy to waive that requirement as it was clear to anyone with eyeballs it was an accident of no real consequence. Public Storage would have never.

Christy and Leina were so kind and helpful, this storage unit is in a good location and very easy to use, worth it to get!!!

The staff at Kapiolani have always been wonderful to me. But today they have blessed me. It is a struggle starting a new business and have more expenses then you can pay for. My rent for storage was going to go up in a month and I was so scared trying to figure out what to do. The staff could see it in my face and I explained my situation. Leina was there listening to me pour my heart out to Kris (another employee- she’s so sweet too) and Leina not only blessed me with three months of a discount but she just had so much faith in what my dreams are. I hope Leina and Kris know how much of a blessing they are to me. I don’t know how to repay them! Love you Kapiolani staff!

Leona provided us with awesome customer service, showing us the different units that were available. She was patient and courteous. She helped us a couple of weeks ago, as well, providing the same awesome service!!!

Leina was very kinda and helpful thank you

Excellent Service Mahalos sister Leina

I was helped by Pono. He did an outstanding job with my storage sign up. He was very professional patient and very helpful with my storage needs. This guy did a wonderful job. He's a terrific employee. The storage was locked and he promptly came to open it. He is a very valuable employee. I wish there were more like him. Great guy!

Hau, Willa and Jung have been so helpful and pleasant to work with. I got the unit I wanted at a fair price and the move in was seamless. I would recommend this facility and their customer service to anyone looking for a storage space.

I haven’t had really good luck with the storage. They’re never opened when I get there so I could give them my drivers license to take a cart. The elevators are always broken. This is the worst one I’ve been at so far. The rent goes up every so much many months and it goes up 100 bucks each time just beware and it’s usually almost $100 up from what it was before. Never a bathroom available either. Don’t go here.

Super helpful staff (thanks Leina!), clean facility and everything well-explained. Will definitely use again if needed

Bad customer service and they increase prices every 4 months by $200. We moved out.

Excellent service by Leina @1067 Kapiolani Blvd.

Mahalo Miss Leina of Kapiolani for helping me out you're THE BEST⭐⭐⭐⭐⭐

Leina and Pono were very helpful

Leina was very professional and helpful! Service was the best that I hoped for. I recommend this storage location and team ⭐️⭐️⭐️⭐️⭐️!

Maria is the best. Very professional

Pono was rad. Let’s see how the rest of the PS experience goes. Hear they’re gonna just keep jacking rates every few months.

Leina was so helpful and made the process of choosing and renting a unit very simple.

Excellent ! Leina was really helpful and nice !!!

Very nice and helpful lady

Rented a unit today! Everyone was very nice and helpful!

Leina & Pono were especially awesome!! Mahalo!!

Everything was perfect! Leina and Pono was very helpful! :)

Maria is so kind and patient ! Wonderful to visit here to meet her!

Leila was very helpful and very friendly it's Very clean facilities.

I've been a long customer of Public Storage and have been at the Kapiolani location for several years. Team members & managers are very helpful. Hau just helped extend my current rate for 3 more months!

Leina offered great service and was patient and communicated pricing and space great. Appreciate her help

Leina and Pono did a great job for me. They told be of a new unit and helped in every way to make the experience positive. Eight stars!

Excellent customer service. answered all questions, switched storage size without a problem and always smiling. Thank you Leina, stafford.

Leina and Stanford (pono) were amazing they are so kinda and thoughtful and very helpful just kind souls thank you so much and it was a pleasure doing business with you guys!!

Love these guys! Fantastic operation! Cowboy-Roc and Stafford, amazing employees. Very clean office!

We've had our company storage unit here for 6 months. As for storage, its a great place. However, after 6 months, our rent went up over $100.00 a month, over $1,000.00 increase for the year. If this happens in another 6 month, it will no longer be worth it. When you sign on for a unit, make sure you budget more than you are paying for. I will start looking for another place. We were hoping to stay here for a long time, but it will cost us too much because they keep raising the rent after 6 months. This can be used as a temporary storage/short term place if you need 3-6 months. After that, they will raise it and you'll be able to go anywhere you want because now they are in the same price range as everyone else. In the end, it's all about the money. Save yours!! They bring you in at a 50% less rate and then raise it once you become good paying customer. Good place, but like I said, it's all about money, anytime you pay thousands of dollars a year in storage, they should be great all around. This comment is based on the cost $$.

Thank you Leinaala for being so accommodating and providing AMAZING customer service! Employee of the year!!! 10+ stars!!

Leinaala is wonder woman. She was so helpful and great. Super employee. 10 stars!!!

Leina was exceptional and efficient

Leina, shown me outstanding and knowledgeable service on my first visit. She gave me a better deal then the online rates. Answered all my questions that I needed to know.

Leina was amazing. She explained everything and did everything to help me. I give her10/10. Mahalo!

Leina was great!

Cowboy, Excellent service. He was very helpful and took time to explain everything to me. Very pleasant demeanor even when I talked to him on the phone. Ralph

Kahekili went out of his way to make us feel welcome. When we told him what we were looking for he followed up and found us a larger ground floor unit. Such a big help so we wouldn’t need to move two times! Thanks for the great service and a smooth simple process.

Leina was very helpful in setting up my storage. She is a valuable asset to the company. I highly recommend seeing her if you are looking for additional storage.

Nicely maintained storage facility. Staff are very friendly. Special kudos to Leinaala for excellent customer service.

Leina was super helpful! Helped me out in terms of showing a few units & getting me the perfect size!

Convenient location, easy to book right after clean storage space checked with a lock read to use in the unit. Lock & insurance charge reasonable. Do em all one time for a better deal. Sean was hustling on this Friday afternoon. Da Braddah can show & sell. I mentioned to Sean that the bathroom was out of toilet paper & messy when I attempted to use the facilities. Thankfully sink, soap & hand drier was available. Sean cleaned & stocked the bathroom right away. He was even appreciative to know about it. Cool vibes. Lots of movers going in & out. But parking, unloading & loading unit was easy. Flatbed carts are available for use during sales office hours; ID must be given in exchange for cart use. I did obtain a first floor orange box. Lucky me. The front door is locked when the two guys on duty busy with in/out processing units, but Sean was at the door right away when a lady was ready to inquire in sales office upon my returning the bathroom keys. It smelled & felt like he cleaned those keys, too. Only two guys working, Jung & Sean! Moving is not much fun, but today it was; because I’ve got the peace of mind that I’ve secured my household goods & gear out of my Pathfinder, which my brothers & I just picked up from Young Brothers. Mahalo Braddahs! & Thank goodness for the air conditioning throughout! Can cool off easy. Way to bring Aloha while moving. Thank you, Sean! E Kala Mai if I’m spelling names incorrect. My glasses was dirty & sis is tired! We left a little glitter on the flat bed, E Kala Mai for that, too. Mahalo & A Hui Ho.

Great Place. Open Loading zone, free flatbed to use provided by the place, mobile app to access storage easier. This is accompanied by great employees ready to help at any time. Only issues would be with time as it closes at 6pm and the lack of dollies / appliance dollies.

10 Stars for service- efficient - pleasant- knowledgable! Keanu and Leina ! Duane- general manager- Hokua, Komine and Associates

Awesome service from Dora & Jung today helping us find suitable storage. Super friendly and helpful. Highly recommend.

Renting at Public Storage was so smooth! Dora is not only super efficient but friendly and very knowledgeable. Great support system with co worker Hau! Checking in was very easy. Great service A+!!!

Dora at Kapiolani branch was fantastic, friendly, and very professional while handling my transaction. Most importantly, Dora helped me save money regarding my current storage spaces. Mahalo Dora

Willa and Dora is the best and helped me. Thank you very much!!

The lady that was helping me was very kind. The customer service is on point

Dora was amazing she was very knowledgeable on the process and KIND! Being pleasant is invaluable and I truly appreciated my experience because of her! 5/5 easily

Dora was amazing! 5 star service

Willa at the Kakaako location is super friendly and helpful!

I was helped by Dora and Jung and they were extremely helpful in resolving my payment issues. The first time I received any positive help from Public Storage. Up until now it had been negative but they really made my day

Very kind and friendly staff all around. Dora, Jung, and Haul bring an atmosphere of kindness and helpfulness at all times. Thank you guys for your help!

Haul, Dora, and Jung are amazing with their customer service! Compared to an an awful experience I've had at a different location. This location is night and day with the delightful customer service they serve.

Definitely the best experience I’ve had regarding storage! Jung and Dora were very kind and patient as I last minute asked for a storage upgrade and code change. Excellent service!

I wanted to see if I could reduce my mo thly costs by downsizing. Dora and Chong let me see a smaller unit on my floor and in the end offered me an option to move to another unit of the same size. With the promotion of a new unit I am saving over $100 for the next few months with a goal to downsize into a smaller unit later. Dora and Chong were friendly, patient and helpful! Thank you!

Dora And Jung Help Me very Well .

Most awesome customer service By Dora and Jung early in the morning with beautiful smiles to pay my bill

Dora provides great customer service! Makes everything easy for me!

Just Moved in!! Hau was awesome! Super knowledgeable and answered all my Questions. Gave me a great tour of the facility

Dora was wonderful! She was very helpful and took care of my problems.

Willa and Hau were very professional, helpful, informative, and demonstrated remarkable customer service. A true testament to Public Storage.

This review is long overdue! This is my second time storing with Public Storage, both at this location. Location is convenient and they have a good amount of parking (essential for the area). The manager Chris, I think that was his name, was very personable and informative when I first came by a year ago to facilitate a move. And the two ladies at the desk who have helped me since, Dora and Willa, have been kind, warm, helpful and very pleasant. I’ve stored with another local storage company before, but my experience with this Public Storage has been fast, easy, and efficient. The building feels clean and doesn’t have people loitering around the entrances, so it feels safer too. The one slight inconvenience is how early they close access to the building/units, I think it’s 6pm. But for how clean, secure, and well-maintained the building feels, and also the friendly familiar faces at the desk, I think it’s worth it. They do have an app; the app is not my favorite. It doesn’t allow you to see the units available or rent from scratch on it. Not sure if it’s a temporary glitch or just a glitch, but I’m also fine without using an app. Will definitely be storing with you guys if I need. The whole staff here are kind and helpful. Thank you!! :)

Convenient and super friendly staff!

👍👍

Dora and Jung were friendly, very helpful. Facility is very nice, kept clean, and convenient location.

Dora was amazing! The best experience renting here because of all her help. Thank you!

Dora was nice

Dora was an Absolute God send!! She helped us out so much with our locker. Thank you!!

Jung and Dora were so helpful with getting us a storage unit! Very friendly and efficient!

Very convenient and clean facility. Right in the middle of town.

Nice and Clean. Great location. Willa is helping me out!

Girls are friendly and nice. They are always good to me.

Watch out for price increases, after about 6 months the mainland company increased by rental by $100, a 36% increase. Make sure to shop around, the local crew is very helpful but they don't have any say in policies or prices.

Willa and the staff are always so pleasant. Convenient location and clean inside.

Hau was so awesome! She helped me figure out some packing details and was so friendly! Wish I could give her 20 stars!

Jung and ladies at the reception area were very kind, helpful, and informative. Jung was patient and took the time to show me several different storage units. The online booking and payment process was simple and convenient. Thank you so much for all your help!

Dora was good! She help me a lot with all the questions I had

Best storage unit for me. Dora has helped me out big time thank you

Dora was super helpful and waited for me to finish moving in to my new storage unit. Great service. 😁

Excellent staff and experience. That you Dora, Willa and Jong!

Very helpful

Love the Kapiolani location, so conveinient with a great staff!. Thanks Willa and Dora further efficient and helpful assistance!

Willa and Dora are always so helpful and friendly everytime I come in!

Jung Dora and Willa are fantastic!!!

This place is awesome!!! We met the female clerk. Her name was Willa. She was so helpful and so kind very local style girl that answered all of our questions and helped us with everything we needed help with. Perfect place to store your items with the courtesy of Willa, if you do meet her you know exactly what I’m talking about. Much much help. Thank you so much.Willa for accommodating our needs!!!!!

Dora was very helpful!

Dora and Willa provide great customer service. They are so helpful & accommodating. The place is super clean and I’m super confident my stuff is safe & secure here!

Willa is so awesome!!

Really nice people who care about keeping your stuff safe!

Super clean always, and the staff at the rental center are always so sweet to me! I always feel like myself and my belongings are safe and secure. I would definitely recommend!

If you’re looking for storage public storage Kapiolani is the place. Spot on service. Safe and clean environment.

The girls are awesome.

Dora is the best! Thank you!

Dora leinaala, hau, and Jung all have served me well. At the various locations in Honolulu. They are why I️ continue to choose public storage.

The worst location I've ever been too.

Dora and Willa were spectacular. Great customer focused service. All of my needs were addressed in a timely manner. I would definitely suggest Public Storage on Kapiolani blvd to anyone that needs to store their items. Great experience!

Leinaala and Willa, those LADIES are so helpful and professional and amazing. They have such ALOHA, they helped me out big time. And, I wanna marry them. I’m grateful and thankful to them, I RECOMMEND PUBLIC STORAGE KAPIOLANI and THEY need a raise in a big way 🤙🏽 Mahalo Ladies

I got helped right away and shown where to go and how to get there. The staff is very helpful and informative!

Willa was amazing and very helpful!!!

Leona Ala and Willa were wonderful so helpful and energetic! 100% recommend!

Agent was helpful, friendly, and patient. I was frustrated with the online app registration. Agent was helpful in helping me get past my issues

Excellent service. Really appreciated the help from Leina & Leinaala

Willa is the most friendly, courteous and helpful Property Manager I've met in the storage business. She is the Best!

Jung and Willa are very helpful

Willa was great. Very professional!!!

Willa was great provide awesome customer service and goes above and beyond to help every customer. I would highly recommend storing at the Kakaako location!

Best customer service ever.

Willa, an employee at the Public Storage Honolulu (Kapiolani), offered excellent assistance! She’s cordial, knowledgeable, and extremely efficient. Thank you Willa!

This location has been the best so far for me. All the staff workers are very helpful and are willing to answers all questions asked. Willa was very helpful and made me moving into my new unit easy. She explained everything step by step.

Public storage in experience that I will never forget I ended up having to sell our childhood house for 36 years and had nowhere to put our belongings so I chose public storage across Mckinley on Kapi’olani and from then created a bond with the managers and workers over the period of Our belongings being in there it’s your responsibility to keep up on payments and me being irresponsible did not pay for my unit until minutes up to auction my belongings off every time I had to get information or walked into the office to ask for information the staff was overwhelmingly helpful kind and inviting to help you out as much as they can i’ve always had easy access to my unit and always felt safe being there although I don’t have a unit there now so now the staff can take a breath for calling me so much lol thank you so much public storage and thank you to the Manager willow if you mean read this and you have to put your belongings into a storage I highly suggest you choose public storage they have many locations around the island just give them a call and they’re willing to help you Aloha happy new year

Jason was very knowledgeable and helpful. I appreciated him taking the time to ask questions to really know what my needs were to recommend the best size unit. It's been a great experience!

Best experience I have had with Public Storage since so many changes due to pandemic So many managers were slow and unresponsive before and I noticed very unhappy customers but . with new staff, Jason is extremely helpful, fast, efficient and friendly overall easy to communicate with. Customer service was excellent and very responsive.

Willa is patient and very helpful.

Public Storage is still ripping people off every single day. Before renting out that unit for $1 for the first month, make sure you read the fine print. Public Storage can and will jack your rental fee $100+ anytime they feel like it. They did mine. They take advantage of current renters because they know it is a hassle for you to move again. And because of this fact, you are what the industry calls a “sticky” customer. Again, Public Storage jacked my price again by another $100. Storage facilities should be laws established to regulate them similar to the Landlord / Tenant code used for home rentals. Because ideally they are posing as to be property management company.

Storage unit was clean, customer service was good shrue was very kind, the pricing structure was not idea but it served its purpose for my move.

Willa is very helpful. Thank you.

Willa and Jason were awesome!

Willa and Jason are the BEST!! So helpful and friendly! 10 stars if I could!

Great service and assistance!!!

Thank you Willa, so helpful and patient.

Jason, was Fast, efficient, friendly, most of all took the time to really explain everything. Very professional.

Called the 800 number to inquire about a $1 promo for first time renters. Was transferred 3 times and spoke with 4 reps and nothing accomplished. So just contacted local storage facility in my area and the friendly and helpful staff solved my issue and I got my $1 promo for a 10x10 storage unit. Kudos to the staff at 1067 kapiolani blvd, Honolulu HI

I initially went in to cancel my account after soaring monthly rental fees, but Maria was so incredibly helpful in transitioning us to a smaller unit and helping us save money. So grateful for her!!

Willa was an awesome help to me getting me set up in my new storage unit.

Just stored my moms stuff there. The staff I’ve met so far, Jason and Rose, both have been friendly, helpful, and professional during the moving/storage process. Highly recommend this place.

I had a great experience at Public Storage, Rose gave us fantastic Customer service. Thanks

Willa was awesome she helped me move my precious things into a storage unit with ease and the prices was reasonable too. Mahalo Willa for your Kokua

She is so awsome

Great service. Great Pricing.

Willa and Rose is very helpful with all my storage needs. Thank you.

willa offered EXCEPTIONAL service from start to finish. She knows her stuff, she's kind, helpful and all around amazing. It's hard to imagine myself talking about someone renting me a storage unit this way, but it's the truth, Willa is exceptional at what she does and how she does it!!! mahalo mahalo mahalo

5 star service

I had a choice between this storage facility and another company much closer to home. I chose public storage based on their cleanliness of the facility, temperature control, durability of the storage unit, easy access, and especially size for a much better price. I had the pleasure to also have Willa as my rep to help me get signed on and setup. Overall great experience!

Public storage is awesome

willa is very helpful

Jason was amazing! He was great service, friendly, fast, and clear on his communication. Will be here again! :-)

Awesome host

Willa and Rose is very sweet and helpful Thank you very very much!

Competitive Pricing! What a nice smooth process. Literally got in and out of there in less than 15 minutes from inquiry, viewing two differnet unit sizes and completion of digital paperwork. Thank you Willa for such a great experience.

Was helped by Willa. She's awesome! Very friendly and helpful.

Rose was a pleasure to work with. Remembered my name and was very helpful.

I was looking for a different sized space and keeping an eye on the available options. Willa and Rose helped me find the right sized fit and transferred units seamlessly. They were super patient with me and with the busy Pubic Storage location (largest on Oahu) please give them some credit for helping others while you wait for services, it is worth it! Mahalo PS Kapiolani =)

The facility is cool and clean, and I feel like my belongings are secure here. Willa was super helpful while I was looking around for units, and also when I got there to set up my unit. Pretty straightforward experience. Mahalo 🤙🏽

Great customer service - they are always super helpful with any questions or problems!

Great service!

Jason and Willa were both so patient and helpful with finding me a unit. They took the time to show me all of my options and answer my questions. Truly outstanding service and a pleasant experience!

Great location! Willa helped me get set up and figure out my unit. Several floors and sizes of units available.

Willa was very helpful she is low on staff and she is going out of her way to help everyone, she was really amazing with our rental and reading us our agreement. If you ever go here ask for Willa she’s no disappointment 💕

Willa was SO awesome to help me on the spot with my doors to get working better!! Thanks!!

Great customer service from Dora thank you

Rose was incredibly helpful in finding us a last minute storage unit! Great customer service and a convenient facility - definitely recommend this place.

Great service and staff! Willa really helped out with our storage needs!

Dora was a very helpful person. Very knowledgeable and answered all my questions. She really made the experience feel warm and welcoming.

Willa is fantastic, she is patient and very helpful.

Willa is a doll, she gave excellent service.

Got a notice in the mail about a large increase on my storage unit at this location which I have had for many years, I called and spoke to Leina who was very pleasant on the phone and compassionate about my current financial situation about being to afford the new increase and let me keep the same rental rate for at least 3 more months! Mahalo Leina.

Leina and Dora were da bomb

Dora rocks! She helped me so much with all my questions.

The ladies at this location are super helpful and very nice. Thank you specifically to Dora!

Dora was very patience and kind and helpful. She took the time to work with me and help me secure a unit .I was afraid I might not get a unit and she said to rent today because she only have one unit available on this size . also I was stressed because I didn't have enough and she told me to pay for the minimum payment and pay the rest on June 1st. I recommend Dora because a person like her is needed for someone like me who was very stressed. Thank you for all your help Dora .

Dora was super helpful and sweet, she got us all set up with a new storage unit in no time!!

Willa was very helpful for all of my needs. I highly recommend her services. Thank you so much.

Willa was very helpful and Dora is very pleasant also.

Willa and Dora gave exceptional customer service. Definitely went above and beyond showing us all of our options to accommodate our needs in this dire time of emergency finding us the most affordable unit.

Very friendly service from Dora and Leina!

Dora was a great help and had answers to all my questions!

dora was very helpful, thanks!

Had to edit this post to give more details — trifecta dream team: Blair, Dora and Willa at Public Storage on Kapiolani are freaking awesome - all 3 worked to get me transferred from a 5x10 to a 10x10 - all were super nice, no attitude, so friendly ❤️❤️ It was so stressful to move between floors ❤️ - Blair made time to show me the different dimensions like a 10 x 7.5 - he could’ve easily placed me in a storage unit far away from the elevator but I’m so glad he was able to find one really close to an elevator for easy loading and unloading ease. Phew!!! All settled now!!!

Dora was wonderful! Very helpful! Answered all my questions and helped me get everything taken care of very quickly

We love using public storage! On our arrival to the island, we stored our stuff here and had a great experience. Now years later when we are sadly leaving Hawaii, we came back to public storage to store things as we are departing. Today, we were helped by Blair and he was such a great help. Additionally, Dora helped and both of their demeanors and knowledge led us to have a great experience. Definitely recommend public storage!

Willa was so helpful and kind. She helped me into the perfect size storage unit to home all of my extra belongings. Thanks so much Willa u deserve a raise.

Dora and Willa are so awesome and kind! Best customer service

Amazing service!!! Would highly recommend

Dora and Willa Excellent customer service and very friendly easy to talk to. And had a questions and they had the answer to my question and help me out

Public Storage has been fantastic to us. They have went out of there way to make sure everything goes smoothly. Thanks for taking care of us!!

i have refered my best freind to come here because this is the best place in the world to store your goods aloha public storage william w RAMSEY jr

Thank you Willa for always being so helpful and above and beyond friendly!!!!

Willa & Blain, I cannot say enough about both their outstanding customer service. They are courteous, friendly and professional in their job dealing with customers daily, which is rare in today's business world. I would reccommend this specific location for any of your items that need to be stored. Mahalo again for your exceptional service. J R

Willa is the best! So helpful!

Willa and Dora are awesome. Great service units are clean and well lit. Mahalo to them they are the best.

Willa provided awesome customer service!

Willa is awesome!! Great customer service

Dora (auntie name ) and Leya ( I probably heard wrong) but the service was excellent. Very helpful and informative. 🥇🤙🏿

I needed to rent out a storage unit for my business in Kaakako. I called and Willa gave me all the information I needed. I came down and Willa gave me a full tour. They have a loading zone which you can park a 20ft container to offload. Thank you Willa for accommodating everything for us!

Definitely will like to acknowledge the top notch Kapiolani crew especiallyWilla & Blair their cutomer service make one feel as a family plz keep up the good work🙂🙂🙂🙂

Dora and Willa was super helpful! They are awesome!

Realizing at 6:05 p.m. that it was the last day of the month, I pulled into the parking lot at Public Storage. Although they close at 6 p.m. Willa was super kind and allowed me to go in and empty the few things out of my storage locker so I wouldn't have to pay for another month. She absolutely went above and beyond and I am so grateful! We have two lockers at Public Storage, and I will continue to be a loyal customer. More than anything, I appreciate their excellent customer service.

At a self storage you don’t really interact with the staff that much unless you have questions or issues but every time I’ve gone in for assistance, Blair was a big help. He was very friendly, had a good attitude, and was very understanding. He never seemed stressed out, even though he was by himself and there was a big rush of customers before and while he was helping me. MAHALO BLAIR!

All self storage places are the same right? Not exactly. Of course you want a clean, well maintained and properly secured unit right? Check, check and check. But what sets Public Storage on Kapiolani apart from everyone else is service. From the moment I stepped in, through rental and beyond, Willa (and Keanu too) has been nothing but wonderful. She helped me get the right unit to make it easier for our movers to get our belongings in. She showed empathy and compassion when she learned that we had got embroiled in the move from h@!! with our previous mover (got so bad he was in the news). And she went the extra mile when we got caught up and delayed to help us out. Need a place to not just keep stuff, but belongings that mean something to you? Then no need to search any further, go see my girl Willa at the Public Storage on Kapiolani in town and she'll hook you up. Much Mahalos for a smooth rental and move!

ASK FOR DORA if you want 6 star service… you won’t be disappointed!!! THANK YOU SO MUCH for such a speedy and detailed process. So knowledgeable and great! AMAZING EXPERIENCE!!!

Blair was super helpful as well as Wila. I came into their storage 10 mins before they closed. Blair accomodate me with no rushing. He even accompanied me to my storage coz i was kinda confused. Kudos to Blair for going above and beyond customer expectations

Keanu’s customer service was so professional & excellent. He assisted me with securing a storage unit that we’ve been searching for as well as billing & invoice issues.

Wow just got our space and it was clean and ready for us when they said it would be. The best part of the experience though was Keanu and Dora who are so professional and helpful and answered all the questions and did it with a smile. Thanks you too we appreciate it

Dora is the BeST!! She remembered me and gave me excellent customer service! She should be promoted 😁

Excellent service and Ms. Dora is the best!! Very helpful and is very very friend. Glad to be renting a storage unit from this public storage

Great service. I have been a member fo 7 years WILLA has always been helpful to me. She is pleasant and efficient.