Public Storage Self-Storage Units at 1067 Kapiolani Blvd, Honolulu, HI
Mon-Sun 9:30 AM - 6:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 6:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x5'Online only price$ 108/moSmall 5'x5'
$ 108/mo $ 108Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 188/moSmall 5'x10'
$ 188/mo $ 188Best Price LabelHurry!
- Climate Controlled
10'x7.5'Online only price$ 287/moMedium 10'x7.5'
$ 287/mo $ 287Best Price Label
- Climate Controlled
10'x10'Online only price$ 295/moMedium 10'x10'
$ 295/mo $ 295Best Price Label
- Climate Controlled
10'x15'Online only price$ 398/moLarge 10'x15'
$ 398/mo $ 398Best Price Label
- Climate Controlled
10'x15'Online only price$ 533/moLarge 10'x15'
$ 533/mo $ 533Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Kaka'Ako Storage Units Near Interstate H-1
This Honolulu Public Storage is in the Kaka'Ako neighborhood of Honolulu. It's hard to miss this beautiful, multi-level property right on Kapiolani Boulevard between Ward Avenue and Kamakee Street. It features a large selection of indoor storage units and climate-controlled storage units in all sizes.
The location is minutes from downtown Honolulu and Honolulu International Airport, making it an ideal storage spot for commercial customers and business travelers.
Of course, it's also a great spot for residents and visitors to store all the necessities for some fun in the Hawaiian sun.
A 5x5 foot unit can hold blankets, towels, chairs, umbrellas, boogie boards and toys for days soaking up the rays at Ala Moana Beach Park, while a 10x10 foot unit or 10x15 foot unit can easily store boating equipment and water sports supplies for trips out of Kewalo Harbor.
McKinley High School families who are running short on space can use a large 10x30 foot unit to keep everything in one place when it's time to move or tear down and remodel in Kaka'Ako or neighboring Ala Moana and Waikiki.
Brimming with modern residential and commercial developments, posh retail stores and plenty of dining and entertainment options, life in Kaka'Ako is vibrant, laid back and full of culture.
The location also sells storage supplies such as boxes, tape and locks.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 660)
Leina was super helpful! Helped me out in terms of showing a few units & getting me the perfect size!
Convenient location, easy to book right after clean storage space checked with a lock read to use in the unit. Lock & insurance charge reasonable. Do em all one time for a better deal. Sean was hustling on this Friday afternoon. Da Braddah can show & sell. I mentioned to Sean that the bathroom was out of toilet paper & messy when I attempted to use the facilities. Thankfully sink, soap & hand drier was available. Sean cleaned & stocked the bathroom right away. He was even appreciative to know about it. Cool vibes. Lots of movers going in & out. But parking, unloading & loading unit was easy. Flatbed carts are available for use during sales office hours; ID must be given in exchange for cart use. I did obtain a first floor orange box. Lucky me. The front door is locked when the two guys on duty busy with in/out processing units, but Sean was at the door right away when a lady was ready to inquire in sales office upon my returning the bathroom keys. It smelled & felt like he cleaned those keys, too. Only two guys working, Jung & Sean! Moving is not much fun, but today it was; because I’ve got the peace of mind that I’ve secured my household goods & gear out of my Pathfinder, which my brothers & I just picked up from Young Brothers. Mahalo Braddahs! & Thank goodness for the air conditioning throughout! Can cool off easy. Way to bring Aloha while moving. Thank you, Sean! E Kala Mai if I’m spelling names incorrect. My glasses was dirty & sis is tired! We left a little glitter on the flat bed, E Kala Mai for that, too. Mahalo & A Hui Ho.
Great Place. Open Loading zone, free flatbed to use provided by the place, mobile app to access storage easier. This is accompanied by great employees ready to help at any time. Only issues would be with time as it closes at 6pm and the lack of dollies / appliance dollies.
10 Stars for service- efficient - pleasant- knowledgable! Keanu and Leina ! Duane- general manager- Hokua, Komine and Associates
Awesome service from Dora & Jung today helping us find suitable storage. Super friendly and helpful. Highly recommend.
Renting at Public Storage was so smooth! Dora is not only super efficient but friendly and very knowledgeable. Great support system with co worker Hau! Checking in was very easy. Great service A+!!!
Dora at Kapiolani branch was fantastic, friendly, and very professional while handling my transaction. Most importantly, Dora helped me save money regarding my current storage spaces. Mahalo Dora
Willa and Dora is the best and helped me. Thank you very much!!
The lady that was helping me was very kind. The customer service is on point
Willa at the Kakaako location is super friendly and helpful!
Dora was amazing! 5 star service
Dora was amazing she was very knowledgeable on the process and KIND! Being pleasant is invaluable and I truly appreciated my experience because of her! 5/5 easily
I was helped by Dora and Jung and they were extremely helpful in resolving my payment issues. The first time I received any positive help from Public Storage. Up until now it had been negative but they really made my day
Haul, Dora, and Jung are amazing with their customer service! Compared to an an awful experience I've had at a different location. This location is night and day with the delightful customer service they serve.
Very kind and friendly staff all around. Dora, Jung, and Haul bring an atmosphere of kindness and helpfulness at all times. Thank you guys for your help!
Definitely the best experience I’ve had regarding storage! Jung and Dora were very kind and patient as I last minute asked for a storage upgrade and code change. Excellent service!
Most awesome customer service By Dora and Jung early in the morning with beautiful smiles to pay my bill
Dora And Jung Help Me very Well .
I wanted to see if I could reduce my mo thly costs by downsizing. Dora and Chong let me see a smaller unit on my floor and in the end offered me an option to move to another unit of the same size. With the promotion of a new unit I am saving over $100 for the next few months with a goal to downsize into a smaller unit later. Dora and Chong were friendly, patient and helpful! Thank you!
Dora provides great customer service! Makes everything easy for me!
Just Moved in!! Hau was awesome! Super knowledgeable and answered all my Questions. Gave me a great tour of the facility
Dora was wonderful! She was very helpful and took care of my problems.
Willa and Hau were very professional, helpful, informative, and demonstrated remarkable customer service. A true testament to Public Storage.
Convenient and super friendly staff!
This review is long overdue! This is my second time storing with Public Storage, both at this location. Location is convenient and they have a good amount of parking (essential for the area). The manager Chris, I think that was his name, was very personable and informative when I first came by a year ago to facilitate a move. And the two ladies at the desk who have helped me since, Dora and Willa, have been kind, warm, helpful and very pleasant. I’ve stored with another local storage company before, but my experience with this Public Storage has been fast, easy, and efficient. The building feels clean and doesn’t have people loitering around the entrances, so it feels safer too. The one slight inconvenience is how early they close access to the building/units, I think it’s 6pm. But for how clean, secure, and well-maintained the building feels, and also the friendly familiar faces at the desk, I think it’s worth it. They do have an app; the app is not my favorite. It doesn’t allow you to see the units available or rent from scratch on it. Not sure if it’s a temporary glitch or just a glitch, but I’m also fine without using an app. Will definitely be storing with you guys if I need. The whole staff here are kind and helpful. Thank you!! :)
Dora was an Absolute God send!! She helped us out so much with our locker. Thank you!!
Dora was nice
Dora was amazing! The best experience renting here because of all her help. Thank you!
Dora and Jung were friendly, very helpful. Facility is very nice, kept clean, and convenient location.
Very convenient and clean facility. Right in the middle of town.
Jung and Dora were so helpful with getting us a storage unit! Very friendly and efficient!
Girls are friendly and nice. They are always good to me.
Nice and Clean. Great location. Willa is helping me out!
Watch out for price increases, after about 6 months the mainland company increased by rental by $100, a 36% increase. Make sure to shop around, the local crew is very helpful but they don't have any say in policies or prices.
Willa and the staff are always so pleasant. Convenient location and clean inside.
Hau was so awesome! She helped me figure out some packing details and was so friendly! Wish I could give her 20 stars!
Jung and ladies at the reception area were very kind, helpful, and informative. Jung was patient and took the time to show me several different storage units. The online booking and payment process was simple and convenient. Thank you so much for all your help!
Dora was good! She help me a lot with all the questions I had
Best storage unit for me. Dora has helped me out big time thank you
Excellent staff and experience. That you Dora, Willa and Jong!
Dora was super helpful and waited for me to finish moving in to my new storage unit. Great service. 😁
Love the Kapiolani location, so conveinient with a great staff!. Thanks Willa and Dora further efficient and helpful assistance!
Willa and Dora are always so helpful and friendly everytime I come in!
Jung Dora and Willa are fantastic!!!
This place is awesome!!! We met the female clerk. Her name was Willa. She was so helpful and so kind very local style girl that answered all of our questions and helped us with everything we needed help with. Perfect place to store your items with the courtesy of Willa, if you do meet her you know exactly what I’m talking about. Much much help. Thank you so much.Willa for accommodating our needs!!!!!
Dora was very helpful!
Dora and Willa provide great customer service. They are so helpful & accommodating. The place is super clean and I’m super confident my stuff is safe & secure here!
Willa is so awesome!!
Really nice people who care about keeping your stuff safe!
The girls are awesome.
If you’re looking for storage public storage Kapiolani is the place. Spot on service. Safe and clean environment.
Super clean always, and the staff at the rental center are always so sweet to me! I always feel like myself and my belongings are safe and secure. I would definitely recommend!
Dora is the best! Thank you!
Dora leinaala, hau, and Jung all have served me well. At the various locations in Honolulu. They are why I️ continue to choose public storage.
The worst location I've ever been too.
Dora and Willa were spectacular. Great customer focused service. All of my needs were addressed in a timely manner. I would definitely suggest Public Storage on Kapiolani blvd to anyone that needs to store their items. Great experience!
Leinaala and Willa, those LADIES are so helpful and professional and amazing. They have such ALOHA, they helped me out big time. And, I wanna marry them. I’m grateful and thankful to them, I RECOMMEND PUBLIC STORAGE KAPIOLANI and THEY need a raise in a big way 🤙🏽 Mahalo Ladies
Hau, Willa and Jung have been so helpful and pleasant to work with. I got the unit I wanted at a fair price and the move in was seamless. I would recommend this facility and their customer service to anyone looking for a storage space.
I got helped right away and shown where to go and how to get there. The staff is very helpful and informative!
Willa was amazing and very helpful!!!
Leona Ala and Willa were wonderful so helpful and energetic! 100% recommend!
Excellent service. Really appreciated the help from Leina & Leinaala
Agent was helpful, friendly, and patient. I was frustrated with the online app registration. Agent was helpful in helping me get past my issues
Willa is the most friendly, courteous and helpful Property Manager I've met in the storage business. She is the Best!
Jung and Willa are very helpful
Willa was great. Very professional!!!
Willa was great provide awesome customer service and goes above and beyond to help every customer. I would highly recommend storing at the Kakaako location!
Best customer service ever.
Willa, an employee at the Public Storage Honolulu (Kapiolani), offered excellent assistance! She’s cordial, knowledgeable, and extremely efficient. Thank you Willa!
This location has been the best so far for me. All the staff workers are very helpful and are willing to answers all questions asked. Willa was very helpful and made me moving into my new unit easy. She explained everything step by step.
Public storage in experience that I will never forget I ended up having to sell our childhood house for 36 years and had nowhere to put our belongings so I chose public storage across Mckinley on Kapi’olani and from then created a bond with the managers and workers over the period of Our belongings being in there it’s your responsibility to keep up on payments and me being irresponsible did not pay for my unit until minutes up to auction my belongings off every time I had to get information or walked into the office to ask for information the staff was overwhelmingly helpful kind and inviting to help you out as much as they can i’ve always had easy access to my unit and always felt safe being there although I don’t have a unit there now so now the staff can take a breath for calling me so much lol thank you so much public storage and thank you to the Manager willow if you mean read this and you have to put your belongings into a storage I highly suggest you choose public storage they have many locations around the island just give them a call and they’re willing to help you Aloha happy new year
Jason was very knowledgeable and helpful. I appreciated him taking the time to ask questions to really know what my needs were to recommend the best size unit. It's been a great experience!
Best experience I have had with Public Storage since so many changes due to pandemic So many managers were slow and unresponsive before and I noticed very unhappy customers but . with new staff, Jason is extremely helpful, fast, efficient and friendly overall easy to communicate with. Customer service was excellent and very responsive.
Willa is patient and very helpful.
Public Storage is still ripping people off every single day. Before renting out that unit for $1 for the first month, make sure you read the fine print. Public Storage can and will jack your rental fee $100+ anytime they feel like it. They did mine. They take advantage of current renters because they know it is a hassle for you to move again. And because of this fact, you are what the industry calls a “sticky” customer. Again, Public Storage jacked my price again by another $100. Storage facilities should be laws established to regulate them similar to the Landlord / Tenant code used for home rentals. Because ideally they are posing as to be property management company.
Storage unit was clean, customer service was good shrue was very kind, the pricing structure was not idea but it served its purpose for my move.
Willa is very helpful. Thank you.
Willa and Jason are the BEST!! So helpful and friendly! 10 stars if I could!
Willa and Jason were awesome!
Great service and assistance!!!
Thank you Willa, so helpful and patient.
Jason, was Fast, efficient, friendly, most of all took the time to really explain everything. Very professional.
Called the 800 number to inquire about a $1 promo for first time renters. Was transferred 3 times and spoke with 4 reps and nothing accomplished. So just contacted local storage facility in my area and the friendly and helpful staff solved my issue and I got my $1 promo for a 10x10 storage unit. Kudos to the staff at 1067 kapiolani blvd, Honolulu HI
I initially went in to cancel my account after soaring monthly rental fees, but Maria was so incredibly helpful in transitioning us to a smaller unit and helping us save money. So grateful for her!!
Willa was an awesome help to me getting me set up in my new storage unit.
Just stored my moms stuff there. The staff I’ve met so far, Jason and Rose, both have been friendly, helpful, and professional during the moving/storage process. Highly recommend this place.
Can I store my things if the office is closed
I had a great experience at Public Storage, Rose gave us fantastic Customer service. Thanks
She is so awsome
Willa was awesome she helped me move my precious things into a storage unit with ease and the prices was reasonable too. Mahalo Willa for your Kokua
Great service. Great Pricing.
willa offered EXCEPTIONAL service from start to finish. She knows her stuff, she's kind, helpful and all around amazing. It's hard to imagine myself talking about someone renting me a storage unit this way, but it's the truth, Willa is exceptional at what she does and how she does it!!! mahalo mahalo mahalo
Willa and Rose is very helpful with all my storage needs. Thank you.
I had a choice between this storage facility and another company much closer to home. I chose public storage based on their cleanliness of the facility, temperature control, durability of the storage unit, easy access, and especially size for a much better price. I had the pleasure to also have Willa as my rep to help me get signed on and setup. Overall great experience!
5 star service
Public storage is awesome
willa is very helpful
Jason was amazing! He was great service, friendly, fast, and clear on his communication. Will be here again! :-)
Willa and Rose is very sweet and helpful Thank you very very much!
Competitive Pricing! What a nice smooth process. Literally got in and out of there in less than 15 minutes from inquiry, viewing two differnet unit sizes and completion of digital paperwork. Thank you Willa for such a great experience.
Was helped by Willa. She's awesome! Very friendly and helpful.
The workers were friendly and Jason answered all of my questions helpfully since I've never rented storage space before and am new to the process
Rose was a pleasure to work with. Remembered my name and was very helpful.
I was looking for a different sized space and keeping an eye on the available options. Willa and Rose helped me find the right sized fit and transferred units seamlessly. They were super patient with me and with the busy Pubic Storage location (largest on Oahu) please give them some credit for helping others while you wait for services, it is worth it! Mahalo PS Kapiolani =)
The facility is cool and clean, and I feel like my belongings are secure here. Willa was super helpful while I was looking around for units, and also when I got there to set up my unit. Pretty straightforward experience. Mahalo 🤙🏽
Great customer service - they are always super helpful with any questions or problems!
Jason and Willa were both so patient and helpful with finding me a unit. They took the time to show me all of my options and answer my questions. Truly outstanding service and a pleasant experience!
Great location! Willa helped me get set up and figure out my unit. Several floors and sizes of units available.
Willa was very helpful she is low on staff and she is going out of her way to help everyone, she was really amazing with our rental and reading us our agreement. If you ever go here ask for Willa she’s no disappointment 💕
Willa was SO awesome to help me on the spot with my doors to get working better!! Thanks!!
Great customer service from Dora thank you
Rose was incredibly helpful in finding us a last minute storage unit! Great customer service and a convenient facility - definitely recommend this place.
Great service and staff! Willa really helped out with our storage needs!
Dora was a very helpful person. Very knowledgeable and answered all my questions. She really made the experience feel warm and welcoming.
Willa is fantastic, she is patient and very helpful.
Willa is a doll, she gave excellent service.
Got a notice in the mail about a large increase on my storage unit at this location which I have had for many years, I called and spoke to Leina who was very pleasant on the phone and compassionate about my current financial situation about being to afford the new increase and let me keep the same rental rate for at least 3 more months! Mahalo Leina.
Leina and Dora were da bomb
Dora rocks! She helped me so much with all my questions.
The ladies at this location are super helpful and very nice. Thank you specifically to Dora!
Dora was very patience and kind and helpful. She took the time to work with me and help me secure a unit .I was afraid I might not get a unit and she said to rent today because she only have one unit available on this size . also I was stressed because I didn't have enough and she told me to pay for the minimum payment and pay the rest on June 1st. I recommend Dora because a person like her is needed for someone like me who was very stressed. Thank you for all your help Dora .
Dora was super helpful and sweet, she got us all set up with a new storage unit in no time!!
Willa was very helpful for all of my needs. I highly recommend her services. Thank you so much.
Willa was very helpful and Dora is very pleasant also.
Willa and Dora gave exceptional customer service. Definitely went above and beyond showing us all of our options to accommodate our needs in this dire time of emergency finding us the most affordable unit.
Very friendly service from Dora and Leina!
Dora was a great help and had answers to all my questions!
dora was very helpful, thanks!
Had to edit this post to give more details — trifecta dream team: Blair, Dora and Willa at Public Storage on Kapiolani are freaking awesome - all 3 worked to get me transferred from a 5x10 to a 10x10 - all were super nice, no attitude, so friendly ❤️❤️ It was so stressful to move between floors ❤️ - Blair made time to show me the different dimensions like a 10 x 7.5 - he could’ve easily placed me in a storage unit far away from the elevator but I’m so glad he was able to find one really close to an elevator for easy loading and unloading ease. Phew!!! All settled now!!!
Dora was wonderful! Very helpful! Answered all my questions and helped me get everything taken care of very quickly
We love using public storage! On our arrival to the island, we stored our stuff here and had a great experience. Now years later when we are sadly leaving Hawaii, we came back to public storage to store things as we are departing. Today, we were helped by Blair and he was such a great help. Additionally, Dora helped and both of their demeanors and knowledge led us to have a great experience. Definitely recommend public storage!
Willa was so helpful and kind. She helped me into the perfect size storage unit to home all of my extra belongings. Thanks so much Willa u deserve a raise.
Public Storage has been fantastic to us. They have went out of there way to make sure everything goes smoothly. Thanks for taking care of us!!
i have refered my best freind to come here because this is the best place in the world to store your goods aloha public storage william w RAMSEY jr
Dora and Willa Excellent customer service and very friendly easy to talk to. And had a questions and they had the answer to my question and help me out
Amazing service!!! Would highly recommend
Dora and Willa are so awesome and kind! Best customer service
Willa is the best! So helpful!
Willa & Blain, I cannot say enough about both their outstanding customer service. They are courteous, friendly and professional in their job dealing with customers daily, which is rare in today's business world. I would reccommend this specific location for any of your items that need to be stored. Mahalo again for your exceptional service. J R
Thank you Willa for always being so helpful and above and beyond friendly!!!!
Willa is awesome!! Great customer service
Willa provided awesome customer service!
Willa and Dora are awesome. Great service units are clean and well lit. Mahalo to them they are the best.
Dora (auntie name ) and Leya ( I probably heard wrong) but the service was excellent. Very helpful and informative. 🥇🤙🏿
I needed to rent out a storage unit for my business in Kaakako. I called and Willa gave me all the information I needed. I came down and Willa gave me a full tour. They have a loading zone which you can park a 20ft container to offload. Thank you Willa for accommodating everything for us!
Definitely will like to acknowledge the top notch Kapiolani crew especiallyWilla & Blair their cutomer service make one feel as a family plz keep up the good work🙂🙂🙂🙂
Best public storage in all aspects. Location is very convenient to everywhere from Downtown to Waikiki. Our business started with one unit, now we have two. The rates are reasonable for the quality of space and service provided. Dora and the staff do a great job overall. Every time I go, their customer service is like no other and always consistent. The facility is always clean and well maintained, they also just renovated recently. There is plenty of parking and carts are always available to borrow (ID required) anytime of the day.
Dora and Willa was super helpful! They are awesome!
Realizing at 6:05 p.m. that it was the last day of the month, I pulled into the parking lot at Public Storage. Although they close at 6 p.m. Willa was super kind and allowed me to go in and empty the few things out of my storage locker so I wouldn't have to pay for another month. She absolutely went above and beyond and I am so grateful! We have two lockers at Public Storage, and I will continue to be a loyal customer. More than anything, I appreciate their excellent customer service.
At a self storage you don’t really interact with the staff that much unless you have questions or issues but every time I’ve gone in for assistance, Blair was a big help. He was very friendly, had a good attitude, and was very understanding. He never seemed stressed out, even though he was by himself and there was a big rush of customers before and while he was helping me. MAHALO BLAIR!
All self storage places are the same right? Not exactly. Of course you want a clean, well maintained and properly secured unit right? Check, check and check. But what sets Public Storage on Kapiolani apart from everyone else is service. From the moment I stepped in, through rental and beyond, Willa (and Keanu too) has been nothing but wonderful. She helped me get the right unit to make it easier for our movers to get our belongings in. She showed empathy and compassion when she learned that we had got embroiled in the move from h@!! with our previous mover (got so bad he was in the news). And she went the extra mile when we got caught up and delayed to help us out. Need a place to not just keep stuff, but belongings that mean something to you? Then no need to search any further, go see my girl Willa at the Public Storage on Kapiolani in town and she'll hook you up. Much Mahalos for a smooth rental and move!
Blair was super helpful as well as Wila. I came into their storage 10 mins before they closed. Blair accomodate me with no rushing. He even accompanied me to my storage coz i was kinda confused. Kudos to Blair for going above and beyond customer expectations
ASK FOR DORA if you want 6 star service… you won’t be disappointed!!! THANK YOU SO MUCH for such a speedy and detailed process. So knowledgeable and great! AMAZING EXPERIENCE!!!
Keanu’s customer service was so professional & excellent. He assisted me with securing a storage unit that we’ve been searching for as well as billing & invoice issues.
Wow just got our space and it was clean and ready for us when they said it would be. The best part of the experience though was Keanu and Dora who are so professional and helpful and answered all the questions and did it with a smile. Thanks you too we appreciate it
Dora is the BeST!! She remembered me and gave me excellent customer service! She should be promoted 😁
Excellent service and Ms. Dora is the best!! Very helpful and is very very friend. Glad to be renting a storage unit from this public storage
Great service. I have been a member fo 7 years WILLA has always been helpful to me. She is pleasant and efficient.
Just wanted to leave a review especially for Dora.. she was so helpful when I wanted to add another storage because the one we have was too small. She suggested we get a 10x10 instead because it’s cheaper than having two separate ones. She crunched the numbers and went the extra mile to ensure that we were getting a good rate. The staff here are always helpful, and nice. Dora is the perfect example of what customer service looks like. Thank you Dora!
Had some initial issues reserving and actually getting the unit I wanted. I didn't realize I only had a reservation and that it is not a guarantee on the unit you choose. Fortunately, was helped out by an awesome employee, Keanu, really helped me out. Explained the reservation deal to me, and also found me a larger unit and gave me a great deal. It was A+ service from Keanu, had me checked in and it the door quickly as I was in a hurry. Big mahalos Keanu!! Public Storage @1067 Kapiolani is a good one. Week update after move in and there for a while. Aloha
JOSH from WA State, is a good unique talented manager, who care's for all his customers and veterans. Thank You Josh !!!
I am so happy with my experience at Public Storage Kapiolani from beginning to end. Securing and setting up the unit was easy and went smooth, as was the whole time I kept my things there and when it was time to go…the vacate process went just the same. I felt like my things were safe, the facility clean and the staff was phenomenal. Keanu and Willa were not just proficient and good at what they do, they were also a pleasure to work with. Thank you!
Great location with ample parking and easy access from the road. Chose this location for that and I’m glad as all of the staff has been kind and helpful. On my first visit, Keanu showed me multiple storage units so that I can get an idea of what size I need. I ended up renting online and when I came back a week later to get another unit, he made sure to get one on the same floor so it’d be more convenient for me. The process was quick and Keanu and his coworker had such a great energy/attitude and working dynamic. Every single one of them has helped open the door (who said chivalry is dead?!). Keanu even offered me a napkin for my sticky hands. It’s these little things that make up an overall great service. I’m glad to have chosen this location and company.
Willa is the best!!!!! This is my favorite location of all of hawaii and their team is amazing and I highly recommend for all your moving or storage needs!
I have used this storage a couple of times because it was convenient and near where I lived. I just recently tried to move to a smaller storage and had the chance to work with Dora. She was incredible and provided fantastic service. I can back one week after first inquiring about moving my space and she actually remembered the number of my storage. I was so surprised and pleased. Great job Public Storage for hiring great staff like Dora!
Awesome staff Ro & Tiara! Super friendly, clean, safe and secure. Highly recommended.
need survey because I never survey this move in. she is very scared. be careful she will kick you out. someone did survey instead of me. Maybe one of kapiolani public storage employee. attitude so bed. She already couple time arguing with me. she want asking to her like queen. I was need access cord for elevator but she doesn’t want cause I was rushing. somehow My cord doesn’t work so I asking to her checking system. she keep saying try and try and try punching cord. I use public storage 20years. she so bed employee. I wish I don’t see her again.
We needed a last minute rental for a huge project. We went online and reserved 3 (three) 10by10s but when we called to confirm it the staff (Rose) suggested we switch to a 10by30 for a better rate and on the ground floor. The staff there are very good at meeting their client needs. I went in the next morning a little after 9:30 AM and was out of there within 15 minutes with the whole process (Worked with Bailey). It was very easy.
Excellent customer service! Special thanks to Dora who made everything super easy, quick, and convenient!
Willa helped me with my payment issue.
Willa was a great help. Very friendly, patient, and gave lots of options. Highly recommend her!
Excellent facility with great staff. They were always willing to help out with a smile on their face! Dora, Rose, and Blair were always so kind and helpful!
i came in for packing supplies - Dora recommended all the right stuff. she asked if i would be needing storage in the future - and provided rough quote. She was very friendly and efficient - introduced co-workers Rose and Blair - who happily assisted me getting the packages to my car. This is "Phase One" of my move - and I will definitely be back for the next steps,
Very good service Thank you 🙏
It was a quick and easy experience signing up for Storage. Took only 5 - 10 mins and they have a really good app that allows you to get access. Keanu, Rose and Blair were extremely helpful in assisting me with a unit as we were transitioning between offices. Will definitely come back and refer business colleagues.
Aloha beautiful people in Hawaii. If you would like to storage your belongings at safe and professional place, Public Storage at Kapiolani Blvd Honolulu is the best place to go. I’ve been renting from them and have absolutely no complaints. Price is fair and the customer service is beyond the point. As a business owner myself price and professionalism are the keys for any business to survive and for sure the two employees who always takes care of me when I’m there are the stars for the quality of the business. Mahalos You two and Public Storage for always make me feel good when I’m around. Erika Viriato aka Hake.
Very friendly staff!
Clean and safe property that is convenient in town. Only downside is there is no security when the doors open early in the morning prior to the office opening and there are homeless people who hang around by the doors. I did not feel safe getting out of my car, worried that someone would follow me in. It would be nice if there was security there when the office is closed but the property is open. Other than that, the staff are nice and helpful and I have used Keanu twice to change the size of my locker and he is really nice.
Willa helped us with all our storage needs and we ended up renting 3 storage units because the service, price, location, and facility are the best. We are very happy customers. Thank you
Do you store surf/paddle boards?
Keanu and Dora was very helpful and very good customer service .
Best service by Blair. Very informative; Very kind
PS is awwwsome
Big Mahalo to Willa for assisting my senior citizen parents in their storage rental today. What could have easily been a frustrating situation to some and an irritated employee as a result, was far from the case. From the very first point of contact, a warm greeting upon stepping foot into the office, to a deeply felt last thank you, Willa’s customer service was a breath of fresh air and the peace of mind my parents needed to settle on Kapiolani Public Storage. At first, the location almost deterred my parents as they didn’t care for the area (they are from Hawaii Kai) but after the easy, efficient rental process, the cleanliness of the space, and the Aloha and professionalism from Willa, that was more than enough to completely change their mind. For COVID-conscious and forgetful individuals like my parents, public storage offers their contactless security codes via the public storage app that stores all the rental information for you. No more trying to remember numbers and punching in codes. Highly recommended, if you want peace of mind for your belongings and helpful, fast, knowledgeable and friendly staff as your point of contact, choose Kapiolani Public Storage and ask for Willa.
Can be useful if you know when to get storage. Otherwise, expect bad service and raising rates constantly. But it's clean and air conditioned.
Willa at your Kapiolani storage was extremely helpful in my move. She knew me by name immediately as I have been a customer for the past two years. Always a smile. Thank you!
Clean, safe, pricey.
They have alot of moving/packing for your needs. They are helpful and help.you if you ask. They will answers any questions you have for them. They're also located in a very convenient location.
First time storage renter…Keanu at the Kapiolani facility was very helpful, courteous and friendly. Excellent customer service, clean area. Two thumbs up 👍 👍. Thanks Keanu and Willa. 😊
Had a great experience today with Dora. She was so friendly and amazingly helpful.Thanks so much Dora
Keanu, Willa, and Rose were so helpful and made the experience really smooth! Will 💯 be returning here next time I need to store my stuff!
Willard and Keanu is awesome !!!
Willa was very helpful and her customer service was second to none!
Mahalo to Willa and Rose!!! They are always ready to help and super friendly!!! This Public Storage is the best! I feel assured my stuff is under good hands!!!
Dora provided excellent service. Thanks!
DORA and KEANU are THE BEST! Very helpful and friendly and still smiling even after lots of questions! Can't ask for more! Storage made simple.
I came here today to move out and new in to a different unit. Everything went smooth and easy with the help from Keaneu. Thank you!
This is the second time I'm renting a unit from them. The first time was a great experience and now 5 years later ,the second time around has been just as awesome. As soon as I came in I was welcomed with smiles and positive energy. Rose helped me sign up again and to even check on the size of my previous unit. Opening an account and getting started was so easy. Their customer service is excellent and with a positive attitude. I've been back to fill my storage three days straight and there have been carts there every day, no waiting. I'm happy to be back storing my items with a very customer oriented team. Go online,stop on by or give them a call you won't be disappointed!
Willa and Rose at the Kapiolani Public Storage were amazing! Very helpful. Took their time to show us the unit and handled our business in a friendly and timely manner! Thank you!
The best customer service!! Willa assisted me and was so happy to help. My wife and I had our questions answered. I love this place, so glad I changed over to this location. Highly recommended!!!
We worked with Willa and Rose the past few days. They are very patient and go out of the way to help us with our needs. Just so happened the Manager was in on a Sunday and he also helped us with our situation. Mahalo!
Very easy to access, very friendly customer service!
Keanu was extremely helpful in assisting is resolving a situation on accessing our storage unit. He was very diplomatic, calm and resourceful in working with us. Great asset to your company.
Willa and Dora great customer service!!
great service thanks to Dora and Willa! 10/10 :)
I have been a customer here for 3 years and I have never received anything less than amazing service. Most recently Florida and Dora has been exceptionally good to me. Providing information and service as well as answering a million of my questions. Thank you guys so much.
Would like to commend the staff of Public Storage Kapiolani for their service excellency! I opened my storage a few months with Dora & she was warm, welcoming, friendly & more than helpful in assisting me with choosing a storage plan that was right for me. Every time I come to my unit Dora always remembers me & makes me feel like I’m more than just a customer. She is always jovial and always so sweet! All of the staff members here at Kapiolani Public Storage are amazing! Keep up the good work guys!!! Thank you for always providing the best, most pleasant experience!
Helpful staff, good hours, well-kept units. Only improvement would be full 24/7 access
Dora was excellent!!! Five star!! Was very helpful!!!
Thanks Keanu for your help and assistance with securing the optimal storage unit for my wife and family. Friendly and courteous staff. Easy access off Kapiolani blvd. Mahalo nui loa
Keanu was fantastic. He assisted me with slightly after hours storage access and clean up. Definitely recommending him!
Good storage spot. Quick and easy and ample parking
Very fast and efficient I highly recommend coming here mahalo Keanu
Quick and easy and Keanu was excellent
This is a GREAT location. The staff go above and BEYOND for their customers, working hard and trying to give the best rates for their customers. Keanu was especially helpful with the process of transferring over a unit for me. I definitely recommend renting there and hope that the management can reward and recognize the hard work and great customer service that this location offers!
Keanu was fast, efficient & so friendly. Great customer service!
This location is the best Public Storage I've rented from. The units and facility are clean and the staff is helpful. Florida helped me get checked out and was very friendly and courteous.
AVOID THESE CROOKS AT ALL COSTS. in the middle of an economic crisis, these crooks issued two huge rent hikes in 4 months, plus the unit next to ours had a near total loss to water damage. look elsewhere.
I am so desperate to look for the storage today,most of storage is close today . But I tried to go online and make reservation same day I need it. I found public storage by kapiolani and guess what? I met 3 people who help and gave me a 5 star service so I can get the storage I need it .. If you going there just look for Dora ,Florida ,and Rose and I am sure you got the right place for storage you need... Thank you guys again 👏🙏 Ron Domingo,
Dora was super nice and very pleasant. The facility seemed well run and clean.
This is my first time to write a review for customer service. Dora was really patience to answer all my questions and show as around. She is the best one!!
Nick, Keanu and Dora are fabulous. I must say that Chris the district manager is also very nice. Everyone is so helpful and do their best to please the customer.
Very good staff rose was very helpful and sweet.she is a good listener and i am a very happy cuatomer.
Stoked Dora could treat us right. As long time customers, we had a complicated move out, and she took care of us. Mahalos to her and her team!
The people here are nice and the units are nice. But the price is high, there are lots of extra fees. And they never have loading carts available. Go to the local place instead.
Process was so easy! Keanu provided excellent customer service! Thank You! Storage is clean and accessible.
The facility is well laid out for easy and efficient use by storage space renters, clean, and appears to be very secure. I was especially impressed with the staff -- professional, competent and friendly. The excellent service provided by Keanu, during my first visit and selection of the space that I ended up renting, was especially appreciated.
After ten years of being a Public Storage customer, I was thinking of moving to another storage facility which offered a better price but after talking to and working with Kat, Keanu, and Dora, I decided that the best thing for me was to stay with Public Storage. I instead rented a different locker with a great price, which also saved me the time and effort of moving to another storage facility . In their own way, they each made this process a very pleasant experience. So I want to thank them for the very professional, expeditious, and friendly manner in which they handled everything for me. I plan on being a Public Storage customer for at least another ten years!
Keanu provided excellent service! He is very helpful and friendly.
My boyfriend and I visited a few days ago, made a reservation online and a few minutes after the manager called to schedule a viewing of the storage unit. Everyone is super nice there, Kat, Remy & Keahu(Keanu? I couldn't read the handwriting) provided great service. The facilities are very clean. We ended up renting with Public Storage.
Dora is the bomb.. super friendly and she provides a super great service. Please give her a raise. Thanks Dora for your help.
Kat, Florida, and Keanu made my move super easy. I made and finished my reservation through the online portal which was easy and self explanatory. Location is nice and clean 10/10 recommend.
Excellent service provided by "Kat". Rented a new space effortlessly. Kat was thorough and very efficient.
Aloha Public Storage crew! Remy, Keanu, Kat and Dora you are guys awesome! I want to show my gratitude to you. Thank you for your care, professional service and the best vibes. Mahalo! D.
Thank you for the great service! We appreciate your help.
I recently upgraded my space to something bigger. It couldnʻt have been a much more easier and smooth transition if it werenʻt for the help of Dora. She is such a sweet worker and was so polite in finalizing everything. I hope she gets a promotion. Love public storage.
Dora! Her work ethic is great, committed to her clients! Everyone knows her by name! - long time PS client
Excellent service from sweet Dora Thanks and happy holidays
Dora and Kat were kind and helpful! Moving things around can be stressful so it's nice to have a friendly smile with a little support in the process.
Dora was very professional and so helpful! She was patient in helping us sort out what we needed! Thank you Kat, Dora and Keahi!
Very helpful staff with great customer service. The property manager Kat is very professional and patient. Both my client and I are impressed by their good quality of service. Highly recommend!
Remy and Kat were very helpful and made the experience very personable. I will recommend this place.
Dora was so helpful and kind especially in this stressful times!
Me and my husband rent several units in this storage for business because it’s located in Honolulu and it’s very convenient. But what’s much more important is that amazing guys work there. We are very thankful for the great job that they’ve been doing! Especially we appreciate Keanu, Kat, Reny and Dora. You’re always friendly and ready to help us at any moment. Your service is appreciated a lot! Thank you:)
Remy was very helpful and pleasant when I called to get information of their storage facility. When I arrived for my appointment, she and Dora were very welcoming and professional. I really appreciate their enthusiasm for work and customers.
Dora is super helpful and the entire staff at this location is very friendly.
Dora has a great, friendly attitude
Great service, professional, and clean. I’d highly recommend anyone to rent storage here.
i was there over the weekend and the staff there was rude
It was a wonderful experience. Kat and Remy clinched the deal. Had they had a step stool for me to reach the counter comfortably I would have raised it to a “ten” rating.
I have taken the plunge and gotten a storage unit! The sales associate Remy was there to help me literally every step of the way. Remy was incredibly patient and empathic that I had never rented a storage unit before. Since I was so new, Remy walked me to my storage unit---and that's when I realized my unit was crazy far away from the elevator.. what's really cool is that I was able to switch to the ground floor with a less confusing route to a storage unit. AMAZING. I think people really make an experience a hit or miss, and Remy was definitely a hit! Please give Remy a raise!!! Well-deserved because of the incredible friendly service and urgency of the situation. So glad I didn't go with Extra Storage nearby!
The staff at Kapiolani location is super helpful. Kat has been helping us all our requests n provided us suggestions. I highly recommend Public Storage at Kapiolani.
Very nice and clean facility with very friendly staff! Many thanks to "Kat" and "Remy" for accommodating our needs today! Great staff!!
Remy at the Kapiolani Location was very helpful, knowledgeable and courteous. Nice local sistah. Highly recommend!
Reserved a unit on line due to promotion, and went to location to check on the actual unit available. Staff (Dora) at this location was friendly and helpful, and explained everything in detail. She even took the time to show me the unit I reserved as well as other units available and helped me finalize the paper work.I ended up renting a bigger one. Mahalo Dora!
Best storage on the island Dora and Remy is really awesome recommend everyone here' it's clean and friendly staff makes you feel welcome :-)
We paid for 1 month and received another month for $1. Such a great deal! We got more discount by booking online. Dora was very helpful and friendly :) Storage is clean and air conditioned. Closing at 6 is a little too early but it is due to pandemic.
It was efficient and easy to get a space even during pandemic. The staff was friendly and extremely helpful. Dora helped us by showing us all the sizes and was very patient with all our questions. Frankie was also amazing and professional with us. The units are clean, and well taken care of.
I recently transferred a storage unit and Remi assisted me with no complications and expedited my account. I, walked out with a new storage unit, locks and information on my codes and location of unit. She asked if also if I wanted to go to the unit, that she would go with me to unlock or put the new lock on but I didn't need to do that the same day. She made it so simple and easy and walked me through the entire process to assure me all was taken cared of. We need more people like Remi to give the upmost customer service. Your office should be glad to have her.
Great location, parking, cleanliness of the facility but most importantly is the courteous helpful staff.
Great help from staff, especially Dora, in getting everything set up. Property very clean and orderly. Great location, easy in/out.
Keanu you are excellent !!! Thank you so much and the best part was ... You handled my account FAST! As well as professional...NOT ONCE SKIPPING A BEAT! Keep up the Awesome job!!!
Dora was super friendly, efficient and helpful. The entire facility is clean, cool, convenient and feels safe. All the office staff seemed engaged and friendly (as opposed to distracted and uninterested). There are security cameras even watching the parking lot to deter theft while you are transporting loads to your storage unit. The level of security, the cleanliness, the competence of the staff all add up to a very well run storage facility. It was a relief to find this particular storage facility as all others I'd been to lacked in at least one of the elements that I'm highlighting in this review.
Had a great experience with Dora at Public Storage. She was super helpful and the whole process was quick and easy. Thank you Dora!
Thanks to Dora, Kay, and Keanu for great customer assistance in getting a unit to store our belongings for our move. 5 stars ⭐️
Thank you the regional manager for reaching out and showing so much hospitality . Mahalo
For some reason PS reduced their hours for COVID. Doesn’t make any sense what so ever! Can’t have access to your unit after 6pm! Please update your google page which says open until 8pm.
This is a pretty good place check out by the dumpsters people showing all kind of stuff
We recently rented a 10'x15' space at Public Storage and was really impressed with the customer service. Leading up to the move date, they had followed up with reminder calls and emails. Dora showed me a few spaces on the move-in day and was very patient in answering my questions. The space is secured, clean and safe. It was my first experience with renting storage space and I am really impressed. The online promotional rate was great and it was really easy to reserve my space online.
Remy helped me out today and was awesome. She was very professional and courteous. A truly phenomenal employee!
Thank you Dora for making getting a storage unit fun! Very helpful and informative. Great experience thanks to the Lovely Dora! MAHALO Highly recommended!
online reservation and set up online was really easy. Jazmyn assisted me with choosing the storage unit and with the final paper work. She was friendly and very helpful and the process was very quick and easy.
I was not sure about this particular location; however, after visiting and talking with the very professional assistant Dora, I knew this was a good fit for me and my situation. Dora was very understanding and carefully explained the entire process for renting a unit. I would use Public Storage and this specific location anytime.
Great Location, The staff at this facility is Very Nice, Great customer service. Thank you so much for your help Jazmyn.
Affordable and clean location as well as helpful staff! Very thankful to find this local storage while heading off of the island for a few months with a 24 hour notice. This storage saved my life and is so convenient and affordable!!!!!
My first time getting a storage locker/space anywhere. We had a very nice young lady, Jazmyn, assist us. She was friendly and professional and walked us through the process efficiently and quickly. Sorry, no senior discounts, we asked. The space we rented is clean and well lit. Hours of operation are from 8 to 8, I'm guessing so no one sleeps overnight?
Excellent customer service. Climate controlled units.... convenient location.
Do here provide traveller tempororily store their luggage? Maybe about couple hours, and about how much will it cost?
Dora provided me with outstanding customer service! She went above and beyond to help me fit some storage boxes into the small rental vehicle I was using. She was very courteous and professional!! I give her 5 stars. I purposely put four stars for the other staff members that weren’t as helpful nor welcoming unfortunately. Keep up the great work Dora!!!!
Sam took the time to show me the units location and explain things clearly. She was very professional and pleasant. I highly recommend asking for Sam to assist you
Great location and great service! Super clean and we'll managed!
Clean kool and secure
Aloha Kainoa! Thank you for helping me find the perfect storage size for my things, wonderful customer service. Mahalo, Mele
Sameerah saved my life! Great price, great storage, even better customer service!
Convenient for me as I live in Waikiki. Easy access 7 days a week. Close at 8pm. Storage is climate controlled. One improvement to make as I use storage intermittently is to pro-rate the monthly payments. I had autopay setup while I am traveling which is convenient. However, if you use even one day of a new month you pay for the whole month even if you move out and close the account.
These workers are friendly and very helpful. I got locked out of my unit as the manager was leaving and she put her mask on and got her saw cutt my lock and even gave me a free one to replace it .
This is the most organized business of any kind I have dealt with in a very long time ... perhaps ever. Dora walked us through the whole process and she made it so easy. Within a very short time, we had secured a rental unit, arranged for insurance for unit contents, automatic monthly rent payments, and copies of everything we dealt with. It was a painless experience, and Dora is a credit to your establishment. She made the whole process a "Walk in the Park". Your facility will be VERY highly recommended by me.
I had a great experience here with my storage. Chynna, the property manager, set everything up and explained all the rules. Every time I had to borrow a cart to move big items, she and the other ladies at the desk, Dora and Sylvia, were very friendly and nice. The facility itself is clean and nice and secure. At night it’s homeless central, but it’s very safe during operating hours. Checkout was seamless. Thank you all!!
Sylvia Matsushima was super helpful and friendly. Seems like a nice space, accessible, and plenty of options. They pro rate your storage if you take it out early. Consider calling your insurance company about storage options since they require insurance, but they do offer their own service. Good stuff.
Jazmyne and the crew including were fabulous ! Had a great experience
We dropped by to pay for our storage monthly fee and Kainoa was so thoughtful to suggest we may like to consider moving our storage to a lower monthly cost storage. Kainoa showed us all the available storages and we selected a storage of equal size and only one storage space away from our previous storage space. The savings is approximately $200 per month. With Hawaii's cost of living being so high a little bit of savings goes a long way thus we sincerely appreciate Kainoa's thoughtfulness and professionalism.
Dora is the best! I’m your very satisfied first client! God bless 😃
Sam was nice to talk with getting a storage. Instructions was very clear and very comfortable rent this place again. I could organize my stuff just renting storage. Very convenient.
I first have to say that Willa at the Public Storage on Waialae Ave. was incredibly helpful. I had a reservation at the Kapiolani location and when I got there the day before they told me that it was no longer available, which is why I made my way to the location where Willa was working the next day. In short, she kindly helped to resolve and rectify the issue with regard to the Kapiolani location and even took time to call someone there to be ready for me. Once there, Kainoa at the Kapiolani location was also equally kind, helpful, and efficient in servicing my storage needs. Per what Willa had discussed I was eligible for an upgrade because my reservation was no longer available when I had got there yesterday. I walked away very pleased and satisfied with PS thanks to them! Thank you very much Willa and Kainoa!! ~ Phil
Awesome staff and customer service! Mahalo!!
Great Service, Great Staff, Especially Sam shes easy to talk to and very helpful. If your looking to store your stuff come to public storage on Kapiolani Blvd.
The staff was so friendly and helpful when I went to inquire about their units. Chynna did an amazing job at explaining everything and showing me the available units. I would recommend this storage facility just because everyone was so nice and respectful.
Great help and wonderful customer service. I would 100% recommend to anyone!
Wonderful experience very friendly staff especially Ms. Davis very helpful individual.
Chynna was great and super helpful with my family’s storage needs!
I came to inquire about moving my storage from Arizona to Hawaii and Kainoa was kind enough to give me some advice on how and what to do. Kainoa and the ladies here at Public Storage were awesome. I would recommend their services any time.
Public Storage is awe some thanks to Kainoa & the rest of the ladies.
Great working with Chynna and Kainoa who were so helpful in helping me find the space that I needed at the price that I could afford!
Great place to store your items, safe and secure with awesome employees, Chynna was a great help and did her job to the best of her ability. 5 stars from me! I highly recommend
I was looking to purchase boxes because I plan to move soon. Chynna and Salote were extremely helpful. They even gave me details on storage units. If you need a storage unit and boxes, this is the place to go! Thank you ladies!
Had a mix up with my reservations. But Steve and tiara were great in helping me get another unit and helped me even get my boxes into my car! Exceptional service! Will use this facility again!
Just got a storage unit today. Such an easy process. Salote was SO helpful and very friendly and understanding. She definitely made this first time experience for me so easy and not stressful at all. Really glad I decided to go in today. 😊
Minus 1000 stars. I had a pretty nasty experience with these people. I wanted to come take my things out of storage 2 days before the date my rent was due. I had enough money to pay for the storage but the lady tacked on another 80 dollar charge from out of the blue which I didn't have. To make a long story short, I ended up having to forfeit everything in my storage because of this incident and now they want to nail me with the bill. Screw them!
For me the experience I had at Public Storage was an enjoyable one the staff was very polite and helpful although having to deal with other people they were still able to give us assistance so I would like to say mahalo very much to the staff at Public Storage
The staff at public storage are very professional, friendly, and EXCELLENT customer service. Kainoa, Tiara, and Chynna.
A truly effortless and smooth customer experience with Chynna. She was helpful and patient with me as I tried to explain my short-term and long-term storage needs.
Worst public storage facility! The staff are friendly and the storage rooms are clean. I was happy initially. But be prepared: 1) They NEVER have enough carts on hand. Just four carts for 1600 storage units!! I was there numerous times the past two weeks and was delayed every time waiting endlessly for carts. 2) The elevators are always breaking. One month they ALL were broken. You can only hope this doesn't happen on your move in or move out date. 3) They draw you in with low rates then sock you with increases within months. My $250 10 x 10 space rocketed to $320 within just months of moving in. 4) The bathroom on site is as bad as any public beach restroom. Toilet paper roll sitting on the tank. Not in a sanitary dispenser. No hand towels. Generally grungy. 5) When I downsized from my 10 x 10 to a 5 x 5 the they told me my new billing would continue on autopay. Now four days into June I get an urgent call saying I haven't paid up and will be charged a late fee! WTF. Won't take a credit card over the phone. They expect me to drive all the way over to pay directly or pay through their pay system for a $10 fee. THEIR mistake, but they want to charge ME for it. 6) Oh and bring your tape measure as their spaces are NOT as advertised. I transferred a piano to what I was told was a 5 x 5 space. Lugged it all the way there and guess what--- NOT 5 feet! Piano didn't fit as it should have. I learn after the fact that their space quotes are only "approximate". 7) Finally don't be fooled by all the security cameras thinking that keeps your things safe. Movers damaged my piano when I moved in. It was all filmed on their cameras near their unloading area. When I called to ask them to check their video they gave me the run around for days. Claimed they couldn't find my phone number?? (right on my account page). Finally when I got hold of a manager they said, oops, we erased that tape already. So if your storage gets broken into good luck. Unless you are there every day they won't keep any record beyond a few days.
Steve and the staff Kapolani location were amazing! Very helpful. Steve took the time with us to help get us the right combination of lockers that will fit our needs and budget. Highly recommended location.
Rose was great and talked me through the rental process.
We had a great experience with Tiara who went the extra mile to be sure we had the right storage space that met our needs. And she saved us money with a PS summer special. The space is clean and cool. Perfect to store our sensitive digital media. Thanks, Tiara! Dennis and Kumiko Burns
The experience of working with Miss Kainoa was so pleasurable and easy. Hours to get into our storage are very accommodating and convenient. We are very happy to have been a customer of Public Storage, I am sad to leave this beautiful Island but atlas it time for a new adventure! Thank you Miss Kainoa for making our experience a memorable one!
Great experience buying boxes. Kainoa and chynna were the best!
This is the best property from Public Storage that I'm aware of. All floors are concrete, all doors are metal. I really liked Chynna, one of manager at Kapiolani property.
Great location, price, and service. Rose helped us and was absolutely the best! She was quick, friendly, and also helped us to decide on a space that saved us $! She is the best!!!!
Kainoa was very pleasant and professional. The low rating is because they did not give me the promo rate because I was my husband's emergency contact on his storage space. So I was not considered a new customer. Also, they keep raising the rental rate on my husband's space. As condo owners, we don't have much space in our condo. I think everyone should do the Marie Kondo thing and purge as much of their stuff so no outside storage is needed.
The place is clean and the staff are very helpful. That being said, the elevators are in a constant state of disrepair and my rental rate has gone up 3 times in the past year. Renter experience will vary, but I average about 4 trips a month to my unit and about 90% of those trips at least one of the three elevator is down. There were multiple weeks where all elevators were broken. It may be silly that my review is based on purely on my experiences with the elevators and rate increases, because I don't go to the storage unit everyday. But when I do... the elevator is broken... and my rate is still going up.
Kainoa was amazing. She assisted my needs by giving me a great deal on boxes. She even helped me put the boxes in my car. Great service.
Excellent experience from and great service from Chyna, Kainoa & Shauntay the ladies at Public Storage Kapiolani
This location is excellent. Kainoa was very knowledgeable and helpful. Customer here for b some time. Great service always clean! Mahalo
Courteous, helpful very nice lady and all the staffs
I rented with the amazing Kainoa, she put all my concerns about storage and security at ease. The access hours are great for after work, and she even provided a cart for us to use. She is super funny and has great energy and amazing customer service. I recommend seeing Kainoa for any storage needs.
All too often in our busy lives we don't stop and take the time to commend people who are doing really exceptional work. So, I would like to take the time right now. Thanks to Kainoa, she made our transfer from one unit to another very smooth. She was very knowledgeable & courteous & has excellent customer service skills.
Awesome ray gets 5 stars in customer service
I have a unit at the Kapiolani location. I would like to give a big thank you to Chynna. Chynna was very knowlegable & was able to explain every thing to me easily & quickly. I had all my questions answered & explained , unlike other places. From begining to end I had my unit with in 15 minutes. Thank you Chynna
Shauntay was very helpful, pointed out the storage options and looked for the best price. She disclosed all of PS's "hidden costs", including administration fees and the fact that you are required to purchase a lock ($22 for a $7 lock). The location itself is very clean, easy access (off of Kamakee) and very secure (personal key code required) with plenty of available loading parking. I visited competing storage facilities and if the above is important, then PS stands out. However, I recommend walking in (versus making reserving space on their website): a) PS will constantly call you for your credit card into. In 3 days, I received 7 calls, so I cancelled that reservation b) not all of the available spaces are on their website....
Nice place and great help from Ray!
Rose was so kind and helpful.
This facility is always extremely clean and all of the units are easy to access. The staff is awesome and they have always done a good job of posting when they will be closed for training and holidays etc. Rose and Chynna are very kind and always answer any questions I’ve had or assisted with anything I needed in a welcoming and happy manner I would definitely recommend coming here for your storage.
rose and Jessica who are very friendly.
This place is awesome, clean well maintained. Hours are great compared to other storage. Once I did not lock my unit containing a very expensive motorcycle. In no time the staff called and advise me of this situation. Best of all is customer service. Jessica is the best, when she is at work its like you are staying at a 5 Star Hotel
I love seeing Jessica and Rose when I go into the office!! They have such an amazing attitude and really make me feel like I matter. Seems as though customer service is always #1 plus the friendly atmosphere is a standard of excellence in my book and a rare find these days!
Steve and Jessica were absolutely amazing. I don’t remember getting service this good anywhere in recent years. I’m very happy with my storage unit at Public Storage and thinking about an upgrade. I would highly recommend this business to anyone. The service is A++++.
Rose,Jessica, and China are so nice and if any problem with extra staff ,just put in the storage room will solve problem much more convenient. So relaxing and quiet area afternoon somehow my stress go away just coming here cleaning up my mess.
The storage is clean and tidy. The access is easy. The staff,Shauntay is extremely helpful and friendly. I highly recommend this place.
Chynna Davis was very helpful. I went in to look at some units and get some info and she provided me with everything i needed to know. Very helpful!
Chynna was the best help! Had an easy moving process thanks to her.
Jessica and Rose are the best. I seem to show up when they are working together. They always greet people with a friendly smile and ask me if there’s anything more they can do to assist with the new unit I acquired. I’ve searched the other storage facilities in my area and this place has the best service, and best facilities I have seen, so it wasn’t hard to make a decision to go with this Public Storage property. It’s kept really clean too! P.S. ~ Roller-guy.
Best storage units in town
Nice people and Jessica really helped when I mentioned I might need a friend to come by and assist.
What is the cheapest rental size storage
The best storage place on the island! Excellent customer service, look for Chynna you won’t look back!
The staff here is outstanding!!! If you need storage come here!
An awesome experience signing in with Ro. The place is easy to get in and out of, the facility is clean and the convenience to my home and work is a plus. Ro is very knowledgable, helpful, and truly kind. She is an asset to the company.
The staff here is outstanding especially Chynna! If you need anything look for her!!! She is the best! And the other staffs are awesome as well! Thank you!
Customer Service agent Ron was great and extremely helpful. We give this location and staff 5-Stars!
Ron was very helpful.
Best deal in town!
I highly recommended public storage, their staff and managers are super helpful, (Rose/China/Ray)- Managers, Char (staff) provided great customer service. Especially Rose, I had issue with the moving my company, so I need to keep postphone my move in schedule, Rose always so helpful and thoughtful. At the end, I have to moved in one month after my reserved date, Ray and Rose honored my discount rate from the 1st day I reserved. I am very appreciated them. Their great customer service really help me so much. 5 thumbs up for them. Man Yee (Mandy)
Roses are red, violets are blue. I recommend Public Storage because of YOU. Her name is Rose and just like her name, she surely glows. Her words so sweet , personality too kind, the best customer service of all time! I came in not knowing what to expect and left feeling very blessed, because of this Angel, truly Heaven sent. Don’t go to any other place to look for storage space! Public Storage is the place to be because with Rose helping you, it’s always SATISFACTION GUARANTEED!
Rose was pleasant and professional. Great experience.
I just love it here!! Ray is super nice and helpful!!!!! Willtell all my friends about Public Storage. Also, perfect location for me. Aloha Karin
We looked at several units before making a decision. Rose was very patient, friendly and helpful. We are happy with our decision.
staff Ray and Ro was very friendly helpful and made sure that I was informed of all the details of the storage that I was going to rent I just rented another unit and Ray was very helpful and professional and made my experience a very good one. thank you to the staff at public storage
Rose was very friendly and she provided me with great customer service. The rest of the staff seemed to be friendly as well. I am very satisfied with their services. Here's a tip if you have never been to a storage facility, bring your own heavy duty lock with you. They do provide locks, but it might cost a lot more than picking one up at Walmart or Lowes.
I was in a major pinch to find a large storage locker and a moving company to get it there within a week. I went on-line to reserve a locker and scheduled an appointment to meet with Charmaine the following day. She was very professional and helpful. She also gave me a recommendation for a moving company, which I also was able to schedule immediately! It was such a huge relief to be able find a locker and a mover all within an hour! Would highly recommend them!
Great customer service and excellent facilities for our office storage. staff was very professional and shout out to Ray and Rose for their personal assistance throughout the transition. Much appreciated. Would highly recommend this location.
Char, Ray, and Rose were very professional and helpful. Their customer service was beyond my expectations. All my questions were answered and I left satisfied. The facility is well maintained as well. Char also went above and beyond to help me look for the correct size and price to meet my needs.
Good unit. Clean and friendly staff. Especially Rose. She was always very nice and remembered my name whenever I came in. Prompt to help in any way that she could and always had a smile.
Rose is so helpful, every month I come here to pay my bill, and she is always so generous. I love the Public Storage team!
First time renting a storage unit. Glad to have met Rose who patiently and meticulously walked us through the entire process. Could not have asked for more. Thanks Rose!
Clean, secure, awesome service
The entire staff is extraordinary, especially Ms. Andrea !!!! Her expertise at managing difficult situations and guiding customers has been impressive. Each and every day she gives 110 percent and then some!!!
Rose has been amazing in getting us signed up for the unit and getting us settled. She has a happy face with a smile every time we see her in and out of the office.
They raise your rent without telling you. I think that's called stealing.
ROSE was spot on with my questions. She understands local issues of housing and was helpful with all her hints and smiles. I was in a crisis with my landlord's father and had to leave to stay safe and be pono. Thank you for having a local person with compassion and knowledge. MAHALO
Nothing special, just an adequate place to store items
Do not use the place
The staff is extremely helpful and Andrea is the best. She helped me find a unit and provided exceptional customer service.
Aloha lives here!!! Great staff and a great facility
It’s our second time renting a space here. It is so clean and convenient. And we can’t say enough good things about Willa. She is so helpful and courteous. She is a beautiful person and a joy to work with. Thank you!
Rose & Steve were very helpful & knowledgeable.
Speedy service. Discounts. Restrooms. Comfortable. Safe
Andrea greeted us as soon as we walked in, which is something I appreciate whenever I walk into businesses! She was helpful and knew her stuff, and seemed genuinely happy to be working there. It was really easy talking story with her, but was also able to show us around and get the paperwork done quickly! She made our first time renting from Public Storage easy and fun. We’ll definitely be returning for the great service and secure facilities!
Rose helped me with my second stay here. Place is clean,staff helpful.
Highly Recommended for storage! Affordable, spacious for anybody's needs and a very professional staff. I was helped by a woman named Rose and she helped with all my questions
Rose was awesome to work with. Pleasant, knowledgeable and friendly. Great location, good hours, big parking lot, clean and secure. What more do we need?
Thank you to Makarita and Raymond for helping me make the transition so easy! I will definitely recommend this store to all my friends and acquaintances!
One of the best Public Storage facilities I have ever used. Facilities were clean, dedicated parking lot was convenient, climate control was a nice feature (even though it didn't get too cool on the first floor unit I rented, at least it wasn't sweltering.) Staff was always friendly and helpful. It's location was accessible and convenient downtown. Would recommend and use again if I needed to.
Quick and efficient customer service. Ro was super friendly and helpful in opening my account but everyone has been friendly and helpful. Facility is clean, well lit, they provide a cart for loading/unloading and you can purchase other supplies you may need like boxes, bubble wrap and tape.
I had such an amazingly awesome welcoming experience. Daphne was so knowledgeable about everything and so friendly. She's a KEEPER!!
GO HERE! First of all, the staff is amazing. Daphne is extremely helpful and knows customer service. She made it very easy for us to arrange for our rental. She is always super positive with a smile on her face when we see her and makes us feel welcome. When I misplaced my wallet she went out of her way to check the parking lot AND she called back to let us know she couldn't find it - I left it at home, incidentally. Daphne is reason enough to rent here, but also the facility itself is super clean and easy to access. There are lots of people around and more than adequate camera coverage, so I feel very confident my items are safe. Also parking is abundant making in very easy for me to load and unload my storage space. Lastly, there's a yoga studio next door and I can hear the music from my storage locker, so it's like going to the club every time I stop in (nightclub not fitness). Most excellent...please do yourself a favor and don't waste time with other self-storage places - Public Storage Kapiolani HAS IT GOING ON. HURRAY!
Gave refund, prompt, courteous. A plus for effort.
The people are very friendly. Too expensive and you have to have insurance for your storage!
We were first time renters in need of a storage space due to a flooding of our apartment. When we walked in, Makerita made us feel welcomed, empathized with us because of the situation, and made us comfortable throughout the process. We walked out with the right size unit, enough boxes to get us packing and Ray was a big help in getting the supplies together. The whole property is clean, climate controlled and well lit. It is a secured facility that makes us feel safe whenever we visit. I would recommend Public Storage to everyone looking for a storage facility. They have a variety of sizes and there is one for every need.
Great place Awesome people. I recommend if your looking for a place to store this location would be the best.
Appreciated the thoughtfulness and professionalism they give during move in process. Makerita was friendly and considerate :)
Excellent service and facility. Most helpful staff. Rose went beyond what most representatives do in all aspects of assisting me to get a storage unit. She was even patient with me when I lost the important paperwork she carefully prepared for me and gladly replaced it for me. PS...Thank You
YESTERDAY I WENT IN TO PUBLIC STORAGE ON KAPIOLANAI BLVD TO PURCHASE A BOX AS I HAD TO RETURN A BIG ITEM TO THE MAINLAND. ONE OF WORKERS WAS VERY HELPFUL . HER NAME WAS ROSE AND SHE WAS VERY CUSTOMER ORIENTED. SHE PICKED OUT THE RIGHT BOX FOR MY ITEM AND SHE EVEN HELPED MED ME CARRY THE ITEM TO THE CAR. THAN YOU ROSE. YOU MADE MY DAY A GREAT ONE!
Great customer service and convenient location! Daphne was able to answer all our questions despite only working here for four months. Facility is clean and environment feels secure.
Public Storage personnel were very helpful, and the storage facility is neat and clean. The units are very accessible, and parking is great.
Thank you Rose and Daphne. You were both very helpful, knowledgeable, and worked as a team.
Service was good
Good parking and location.
Helpful staff Makerita and Ray, put 60 boxes books in CLIMATE CONTROLLED 5x10 and still have space!! This is a quality operation.John Mcginnis proprietor of Lockdown Books. Plus place is open til 8 Sundays and MOST holidays. Excellent. .
Very good staff; always helpful and friendly. I felt the facility was safe and secure. Convenient. Parking was not too bad for right down town. Negative mark for raising the rent within four months of upgrading to a larger unit.
Makerita and Rose is super friendly and super helpful. Thanks for everything ladies! Mahalo!👌❤
I was in and out. The staff was friendly and efficient with getting my storage set up! I feel good about storing my items here for a while!
So some lady employee named Mak was very rude and abrupt thinking I was homeless or something and was rude to my friend very unexpected not cool. Learn how to talk to ppl it helps lol.
Rose is the best with customers and very cute. Oh and Joe gave me the best welcome to Hawaii and they both were on their jobs thanx !!!!
Because of the wonderful service of the staff especially Makerita
The customer service was great. Rose and Mak were very helpful in setting me up with the right unit. Also Rose was courteous and took the time to answer any questions I had.
Rose who helped me down size into a smaller unit was very helpful, nice and caring. She made my transition smooth. Her friendliness is what made business all the most sweetest. The only complaint I have iwith "Public Storage" raising my unit rent twice in 1 year. Each time you raise the rent I have to continue to downsize cause rent is more than my car payment, crazy......And it's a pain in the A$$ to always be moving all my stuffs from one unit to another. SO 5 STARS FOR EMPLOYEE ROSE, BUT 1 STAR FOR RAISING A RENT AT A CRAZY PRICE FOR A SMALL SPACE. Other than that, the facility is clean.
I give this location "5 STAR ++" for Rose's excellent customer service and follow-up.
The Staff was so friendly, took time to show me many different units, very helpful to pick out the right unit that we needed. The customer service is outstanding. Thank you!!
Nice big lockers, and a great staff make this a good place to store your things, if you have things which need storing. That being said, their prices are very high....even for Honolulu.
Ro was so helpful setting us up for the perfect sized storage. Glad I.came to.tjeKspiolani location!
Great Customer Service and convenience
Great customer service from the very pleasant staff! Great location with easy access.
Staff here are awesome.... Ray is super helpful. They make you feel like Ohana.
I always receive great service at this location. On 4/1/17, Ronda & Rhiannon took it up a notch with their excellent service once again!!! They assisted me in finding the right sized unit for my needs along with all the options available for my move in. Awesome job ladies!!! Great working with all of you!!!
Excellent customer service! This was my first time storing in public storage and Makerita did an excellent job in explaining my options. Her friendliness and customer service skills had me sold!! I'll definitely refer my family and friends to this location as well as to ask for Makerita!
The people that works there really try to help you with whatever you need.
Very friendly and efficient process to move from a larger space to a smaller one.
Makerita gave superb wow experience service!!! Thank you so much
They will attempt to sell you a larger unit you don't need with overpriced insurance. I reserved a unit two weeks in advance and they called me every other day to attempt to get me to come in to sign an agreement so that I could save time on move-in day. I showed up a week early and they tried to charge me to rent starting that day. I refused to pay for storage I wasn't using, then they said if I didn't start now the rate would increase. After calling the district manager they agreed to keep my requested move-in date and rate the same. Then they tried to make me buy insurance, I was done. Go to any other place nearby.
The facility is very clean. I worked with Ro and she provided outstanding assistance for unique situations in addition to being friendly. She is an outstanding employee. I also worked with Ray, who was also very professional, helpful, and friendly. It was a pleasure working with both of these individuals.
A big shout-out to Ray and Nohe at Public Storage Kakako. Ray patiently helped me to find the right sized unit at the right price, and Nohe was very helpful and friendly in lending me carts and checking my out so efficiently. They show the aloha spirit!
The entire staff at this location is very helpful. I would like to acknowledge Carol, Ray, Joe, Nohe, Ron, Steve, Noni and Mark! Each and every one has very good attitudes and a willingness to help. They make sure all your needs are met and any questions you may have are answered. They even made sure all our needs were met when we relocated our storage due to a business relocation. A BIG MAHALO to all the staff at the 1067 Kapiolani location!! Mahalo Nui Loa!! Dawson Builders
Braddah Ray was most helpful, thank you for everything
nice setup, very clean, customer service +++
Customer service is amazing. I highly recommend it
Doing a great job. Thank you for your help !!!
Very helpful. Answered all my many questions.
Really appreciate the staff here, very friendly, and even willing to stay a little longer to accommodate customers coming in to the facility a little late after work. And thanks to Joe for all you help, bro! Shoots!
Very good service and clean, convenient facility.
Price is OK, not great. Actually might be moving out of there to find a lower price. Units are clean. People are helpful. Parking is easy. Access is easy.
As soon as I walked into the store I was greeted by Nohe! Pleasant and ready to assist! She helped me make my decision about which items I needed to pack up 2 major rooms. I was impressed how quickly and smoothly this was for me! Quick and efficient and pleasant! Mak and Ron jumped right in helping me out loading up the items I purchased into my vehical! No worries, if I don't use all the boxes i purchased I can return with my receipt! Nice people and so helpful!
Fantastic service, Ro and Nohe and Mac were amazing, and so helpful.
Rey and Nohe are the best!!!!
Great customer service. ..best in Hawaii
Ro (row row your boat) was awesome! She made the experience pleasant and the process smooth. She and Joe coerced me into buying a box, but they were right. I ended up using it. I've worked at a storage company before, and they know what they're doing. Highly recommended. ☆☆☆☆☆
Kahea is da best
Kahea is awsome. Keep on with the good job
Easy set up, good service.
I give this location "5 STAR ++" for excellent customer service and follow-up. If you need personal attention and helpful advice, you can count on Nohe. She had the right attitude and was awesome in selling us what we needed for our move. Very personable and professional. She made our "first" storage rental experience a breeze and stress-free.
Kahea was too nice. Great customer service.
Kahea was fabulous, one less thing to worry about with my move
GREAT CUSTOMER SERVICE FROM KAHEA AND THE PLACE IS SUPER CLEAN COMPARED TO OTHERS.
Great customer service by Kahea!
Great customer service
Great customer service! Easy process! Kahea was great!
Kahea and Ray and Sean were very friendly and helpful in my time of need.
Monic and Ray were very friendly. Wonderful service
KAHEA WAS THE BOMB CUSTOMER REP HERE!! SHE WENT FROM A TO Z WITH EXPLAINING EVERYTHING IN CLEAR DETAIL FOR MY RENTAL!! I LOVED HER ENERGY!! MUCH MAHALOS KAHEA FOR MAKING MY STRESSFUL DAY LESS STRESSED!! ALOHA, MEL!!
Kahea was awesome ! This place is unreal clean!! I am so happy with the establishment
As a first timer, i really like the storage room i got and the 1 dollar deal for the first month. Miss Kahea did an excellent customer service and made my whole experience better! Thanx again :)
Kahea was very helpful professional and nice
Fast and good service!
Monique was Awesome!!! Very patient: gave me tour of facility, answered many of my questions and concerns. Excellent services, staff and clean facilities!!!! Mahalo!!!!
If you need a place to store your precious belongings, Kahea from public storage can help you with excellent service!
Kahea and Nohe were super helpful getting me squared away with my unit. Great facility!
Sean and kahea were most help and made it a pleasant experience!
Kahea was very helpful
Hannah and Kahea were awesome and helpful! Very personable.
Great customer service!
They took care of my property while on deployment. great service
Good service by Ray and rondo very easy and simple the guys for everything
People is great. Ready to serve you. I recommended this locations to everyone!!
Wonderful experience. Nohe (I hope I didn't get her name wrong), was very professional, fun to work with, explained the features of the facility. Overall, VERY OUTSTANDING. Also, I was referred to this facility by a friend who rented from another self storage facility before moving to this site.
Ray was awesome ! Great customer service!
My first time at renting a storage locker and the staff made my experience easy and efficient and most of all affordable to my student budget. I recommend any first timers to check out Kapiolani''s Public Storage and check out Sean/ Ron/ Ray and Joe and to the new girl who wrote my contract, thank you, I can't remember your name at the moment but I will when I see in person.
Public storage on Kapiolani blvd has some of the nicest and most respectful staff I have experienced thus far. They are very helpful and courteous when it comes to finding the right storage space that you need. I can tell they actually care so I give 5 stars. Highly recommended!
The staff has been very helpfil. Always courteous and infomative. Always with a smile. Especially Ray!!!
Nohe, the employee who helped me set up my storage space and go over my bill was very helpful and answered all my questions. My storage space is convenient to use.
First I would like to express my appreciation for the excellent service provided by Sean & Joe. I got the grand tour of the storage facility & the check-in process went very smoothly, I was fortunate enough to have a major promotion discount, $1 for the 1st month rent, can't beat that!!! All of the staff were friendly & helpful & the entire rental experience was great!!! Keep it up...Mahalo, Jeff
good job. always helping
The public storage staff at Kapiolani location is awesome. They are knowledgable , helpful and friendly. We like everyone of you and want to thank each and everyone for their outstanding customer service. Sean is amazing. He is very friendly , knowledgable and ready to help any time. We feel very comfortable working with him. Thanks Sean and wish you all the best!
Very pleasant while helping me
Ray was amazing & explained everything thoroughly. Two enthusiastic thumbs up!
Ray is very professional and accommodating. Clean facilities!
Ray and Taylor are the best recommed everyone here clean and friendly service all the time :-)
Taylor was so helpful. Due to a family crisis, I had to move my items in Virginia to a storage in Virginia but had to make changes to my contract in Hawaii where I had to move. What I thought would be difficult, Taylor, was extremely patient with me to make this change and was helpful in talking with individuals in Virginia. I give her top ratings on Customer Service. She is a "keeper" for you company. Judith
Great customer service. Always helpful. Very clean facility in and out. Recommend over any other storage facility. Ask for Ray.
Great customer service
Sean was awesome and great guy....Sean the man
Real nice people I love this storage.
The customer service provided by Ray, Taylor, None and the rest of the staff, is excellent. They are always very pleasant and helpful. I have been at this facility for many years and would recommend it highly to my friends.
The whole experience is great. The team here at this location is the best. The customers feel right at home with their friendliness and they know their stuff.
Awesome service, great staff. The worker that helped me, her name was Taylor, was very helpful and friendly! Definitely recommend this location.
Taylor was very helpful and gives excellent customer service go see her for your storage needs!
CSI, Inc. has been using this Public Storage for awhile now and we have been very satisfied with their services! Today (1/14/15) we even opened a new account with the help of Nohe who was very helpful, quick, and nice! I highly recommend this Public Storage!
Great customer service, very clean, spacious units. I would recommend Public Storage Kapiolani Blvd to anyone, hands down !
The workers there are very friendly professional and knowledgeable i will recommend public storage to all my friends and family
Good customer service and very clean store
My experience with public storage has been excellent,the staff Arnold and Sean are alway welcoming and ready to assit,the location is excellent ,the place is so clean,and easy to navigate,and parking is mostly open,and they have dollys that they let u barrow.i have a few clients that use this facility and all are happy ,my only coment is that i wish they had later access hours only because i work late and miss there close time
Ray and Sean have shown me excellent service EVERY time I've gone into the store. I would highly recommend the Kapiolani branch store. The 4 years I've been here has been well worth it for me. THANK YOU!!!!
Great customer service and very well kept.
Arnold is an expert at customer service and was professional, helpful and made the experience so pleasant ----truly exceptional experience.
Nohe at Kapiolani Public Storage is helpful and hard working. She made my first self storage rental easy and simple. Great experience!!
Maria, Taylor, Jon and Ray were very helpful in showing me my unit and helping me to get everything going for me so I could rent my unit and get moved in ASAP. Thanks for all the help.
Ray and Maria have been very helpful, made my experience at public storage very relaxing, especially thru a stressful time, which everyone goes thru during a move.
You guys have fantastic customer service! Each staff member I came into contact with was friendly, helpful, and professional. Also, it was great to be reminded that my first month was almost up, since one month was all I needed. A special thanks to Jonathan for your aloha! God bless!
Sean was awesome to work with, very knowledgeable and courteous. Our experience at Public Storage was fantastic. We will certainly recommend Public Storage to all of our freinds. Many mahalos!
Great experience. Friendly staff. Very quick and hassel free.
Ray, Sean, Ty & Taylor were excellent. Super friendly and very helpful with loads of suggestions and information on long term storage. We had a huge day of moving lots of very heavy things and the guys even brought us all something cold to drink. We also lost the keys to the unit half way through the day but the staff had a lock smith there to fix the situation in about 20 minutes so we never missed a beat. No one likes moving or having to use storage but these guys made it painless. Mahalo!
I was helped by Ty at the Public Storage counter in Honolulu, Hawaii. He was helpful and efficient in getting me through my payment for storage I have in San Diego, California. He suggested different more convienient options to pay and was very helpful and friendly. I appreciate the friendly service of the Ty and the others at the Public Storage on Kapiolani Blvd. Thank you Ty and Public Storage ;)
Always love coming here! Friendly service and great working relationship.
This is the place with Aloha sprite. When we walked in we were asked How can I help you. We chatted about storage space, then viewed them. The property manager Ray was informative , easy to talk to and professional. The property was very clean, climate controlled. It was a great experience.
Taylor makes this store operational. Her professionalism ranks at the top of her peers by far. I could see her running head nurse operations in an Emergency room, she has the ability to maintain a calm demeanor while 20 people are fighting over push carts and trying to piggy back elevator rides. I made a mess and she calmly and assertively assisted my, make my already bad day a little less construed. I would only give 3 starts had she not been there to assure me I was not alone in my battles. Thanks Taylor, I hope you didn't get paint on your pants because of me!
great service all around. Bradah ray one of the store front man works fast and very insightful.
Very helpful, quick, and clean. Also the prices were fair and reasonable. Thanks guys.
Taylor was awesome, my wife is in love with Mark. The facility is clean, close, convenient.
I recently moved to Hawaii and needed a storage unit. All the employees (Christina being the latest) who have helped me are all excellent. I am so happy I found this Public Storage. Dealing with Public Storage on Kapiolani Blvd has been the best experience of my move from Texas. I definitely recommend this location. Thank you all!
great service!! Christina and Mark were awesome!
Christina and Mark was great!
Great facility, great service staff, great centralized location
Awesome Christina rocks!
This was an awesome experience and I would highly recommend this public storage! Christina is awesome as well and provided great customer service!
Christina and Taylor was so helpful if you ever need storage see these gals
Love this place. Wouldn't store anywhere else! And Christina is Awesome!!
Christina was cheerful, helpful and just amazing! Thanks!
Christian did a great service to myself and my wife. Been customers for almost two years. Blessings
Awesome location! Great service, friendly workers. Ask for Taylor! :-)
Christina is very helpful. Over all very happy with this site.
A Very smooth no hassle friendly group at this location. I had the pleasure to meet Christina, about 3 months ago, when I signed up. Her leg injury hasn't seem to heal since then but she still has a warm welcome every time. Wish you a smooth long recovery after your surgery. Mahalo for your Service
ray was very helpful finding the right storage space and location
Christina, Mark, Taylor and Ray are doing a Superb job running the facility and have great customer service!!
Great very helpful Christina. Highly recommended.
Public storage is and awesome place they have us a great deal we was in and out of there Christina was very helpful with my paper and also Taylor she made sure we got the right size storage we needed they both were very helpful I give them 10 stars;)))
Mark was very helpful with helping us find a storage space. Thank You alot.
Good people and nice and clean place. Really like Christina !! Very nice lady
Christina is very helpful and the place is clean and tight with security. I have no problem with leaving my things with them.
Christina and Taylor were awesome.
This place is so awesome. Hannah was so helpful!! Very convenient and affordable. :)
Taylor and Christina were more than helpful. They made everything easy and simple. I'd even go to say they went above and beyond they usual customer service I'm used to. Nothing less than awesome those two were. I will def. be recommending anyone I know who needs a storage unit to come to this location and speak to this two wonderful ladies.
Thank you Christina ^^ She is good coustomer service. Her friendly smile , knowledgeable helped me and I walk in made me feel wellcom.
Christina and Mark were awesome and very helpful
Christina & Mark did a fantastic job helping us :)
Christina was very helpful an friendly
Was in dire need of assistance and luckily Christina and Taylor were there to assist me. Excellent customer service and they were very knowledgable and answered all my questions. Thanks for the great service and you both deserve a raise!
Da best, Ray, Christina, and Taylor!
Christina was super pleasant in the morning. .
Great Staff and Facility!!! Definitely would recommend!!!
I've been with various locations of Public Storage, but this location provides me with not only wonderful help from the employees, but this one is so convenient and accessible. The employees have been most friendly and accommodating, especially when I lost my keys to my unit. They removed the lock quickly and I was on my way. I love the people here ( I don't know all their names, but I feel the same about all of them). This location has been my favorite and I would recommend everyone to check this one out.
Sean was very professional in helping me acquire a unit here. He made sure to go over all of the procedures and helped me understand everything.
Ray Mancao, Excellent service, friendly attitude, very knowledgeable.
This location is very clean and easily accessible. The staff is friendly and knowledgeable. The facilities are exceptional. I feel comfortable leaving my most valued treasures under their lock and key. They go the extra mile when it comes to safety and security. I really appreciate their aloha spirit. Mahalo Kapiolani Public Storage!
Christina and Mark best of the best customer service. Christina went out of her way and made sure I was well taken care of. I will definitely use this location again. 5 stars!!!
Christina was Awesome! She was
Christa was very helpful
Much Mahalos Christina, Mark and Ray, for your excellent customer service very warm, approachable made me feel like I was apart of your Ohana (family)... shoots :)
Ray, the property manager is super! He is friendly, helpful and knowledgeable. The Staff is also very friendly and helpful.
Christina, Sean and Ray are amazing!!!
Great customer service! Easy to move in and out. No hassle especially when moving out and canceling the unit. No hidden fees or charges which I've experienced at other storage places. Christina was very helpful. Ask for her!
Beautiful Christina, help me out alot at Kapiolani branch, and kaimuki branch, she was put my mind to rest with all the help, looking forward to do business with public storage again in the future only with Christinas help
The staff at this facility is outstanding; true customer service. They are down to earth, professional, and have a true commitment to quality. The site manager for this location has an excellent team under his belt. Their performance is a testament both about the team and about the leadership of the manager.
This is a great facility. They have the true spirit of Aloha.Great units at a great price. Mahalo Public Storage for your services to the people of Hawaii. We worked with Christina. She was extremely friendly and helped us pick out the perfect unit to store our belongings. She took us on a wonderful tour of the facility and answered all of our questions!
Had considered a storage unit in the past but so many companies to choose from. After researching the various storage companies, I decided to go with Public Storage because someone I know uses their services, location is convenient, cost was affordable and the unit seemed to be the right size. The staff was helpful, knowledgeable and friendly and answered all my questions.
Christina and Mark were very helpful in getting me set up to store my property temporarily while i make my move from town to the north shore. They guided me through the process of establishing my account and were able to answer my questions with knowledge and expertise. I highly recommend Public Storage to anyone with storage needs.
Christina is the bomb. Com go to her! Lol
Awesome customer service!! Thanks Christina!!
We would like to thank Ray Marll, Manager for his great service and for having a great understanding of our needs. Mahalo from, Chase Accounting Firm
Clean, efficient facility and professional staff. Christina and Sean were very friendly and helpful. My 5x5' space is much bigger than I expected with high ceilings, I will be able to fit much more than I first thought! Consider purchasing a good padlock before you go and check with your insurance company about your coverage for personal storage spaces because insurance is required. It's definitely worth the price, I can finally clear out my small downtown apartment! There's probably enough room to store my longboard and paddleboard with easy access when I want to go surfing at Ala Moana!
Great facility and customer service
Christina and Carol were really nice and helpful. They helped me return my unused boxes without any hassle. Mark was also nice in selling and loading the boxes to my car. If you need any moving supplies, this is the store to go.
My experience was great...so easy and painless...needed it right away..they saved my stuff... Customer service was top notch all thanks to Christina. ..so helpful and personable
Christina is always a big help, staff is very friendly, doing business with public storage is a A+++ experience!!!! Thank you!
By far the best experience I have ever received from a storage company i have to say that the people here are very friendly and very polite they truly know the meaning of great customer service and service with a smile!!!! I was helped by two of their employees a lovely Miss Christina and and amazing Mr Sean lol.. they were very helpful in showing me the facility as well as helping me in making the right decision for the perfect storage space that i needed. Thank you public storage Hawaii I strongly encourage anyone who needs storage space to come on down to the kapiolani public storage and visit with the amazing crew there!!!!!
Christina & Mark were very helpful! The location was about to close, but they waited for us to show up. They were very courteous and more than happy to assist us even at the last minute. I received a voice mail from Christina thanking me for leaving a review, unfortunately, I wasn't able to answer the call. But I do appreciate the effort she has made for us. It is obvious that great customer service is important to them.
Christina, Ray, Taylor, Mark all have provided excellent customer service to me & my business. I have stored with this public storage for 2 years and I am very pleased!
I've been dealing with Public Storage since the 80's when they were little garage like units on obscure pieces of property in the middle of nowhere. I've seen them grow and improve their systems, but I must say I was amazed at the service I got from Sean today when I rented a new space. Prices are very competitive but the place is clean and comfortable unlike much of the competition,and the staff is eager to serve. Way to go Public Storage.
Super clean! Amazing staffs! Lots of parking!
I have never been so exicted to write a review because thisbpublic storage is the best customer service I have ever encountered. Nicest and most helpful people ever! Mark helped me on the phone to answer all my questuons and help me feel that everything would be taken care of. Jon has been a continuous source of help for years! I love this guy! Handsome too! Haha. Sean couldnt have bee more helpful as well in assisting me. Ray is the best! He made me feel confident that all my storage concerns would be taken care of. Carol was amazing at helping me get my locks cut and was extremely responsive. Thank you carol! Taylor was the one who helped to finalize the move and the details of the unit and my pod. Everyone was awesome and thus is the best customer service ever.
The Public Storage facility on Kapiolani was chosen by me and my company for its location, great service, and value. During the 5 years we've been w/ them, Rey, has taken care of our company by providing a "can do" service attitude. I would highly recommend them to any business looking for either a short term or long term storage solution.