Public Storage Self-Storage Units at 1067 Kapiolani Blvd, Honolulu, HI

Leina was super helpful! Helped me out in terms of showing a few units & getting me the perfect size!

Convenient location, easy to book right after clean storage space checked with a lock read to use in the unit. Lock & insurance charge reasonable. Do em all one time for a better deal. Sean was hustling on this Friday afternoon. Da Braddah can show & sell. I mentioned to Sean that the bathroom was out of toilet paper & messy when I attempted to use the facilities. Thankfully sink, soap & hand drier was available. Sean cleaned & stocked the bathroom right away. He was even appreciative to know about it. Cool vibes. Lots of movers going in & out. But parking, unloading & loading unit was easy. Flatbed carts are available for use during sales office hours; ID must be given in exchange for cart use. I did obtain a first floor orange box. Lucky me. The front door is locked when the two guys on duty busy with in/out processing units, but Sean was at the door right away when a lady was ready to inquire in sales office upon my returning the bathroom keys. It smelled & felt like he cleaned those keys, too. Only two guys working, Jung & Sean! Moving is not much fun, but today it was; because I’ve got the peace of mind that I’ve secured my household goods & gear out of my Pathfinder, which my brothers & I just picked up from Young Brothers. Mahalo Braddahs! & Thank goodness for the air conditioning throughout! Can cool off easy. Way to bring Aloha while moving. Thank you, Sean! E Kala Mai if I’m spelling names incorrect. My glasses was dirty & sis is tired! We left a little glitter on the flat bed, E Kala Mai for that, too. Mahalo & A Hui Ho.

Great Place. Open Loading zone, free flatbed to use provided by the place, mobile app to access storage easier. This is accompanied by great employees ready to help at any time. Only issues would be with time as it closes at 6pm and the lack of dollies / appliance dollies.

10 Stars for service- efficient - pleasant- knowledgable! Keanu and Leina ! Duane- general manager- Hokua, Komine and Associates

Awesome service from Dora & Jung today helping us find suitable storage. Super friendly and helpful. Highly recommend.

Renting at Public Storage was so smooth! Dora is not only super efficient but friendly and very knowledgeable. Great support system with co worker Hau! Checking in was very easy. Great service A+!!!

Dora at Kapiolani branch was fantastic, friendly, and very professional while handling my transaction. Most importantly, Dora helped me save money regarding my current storage spaces. Mahalo Dora

Willa and Dora is the best and helped me. Thank you very much!!

The lady that was helping me was very kind. The customer service is on point

Willa at the Kakaako location is super friendly and helpful!

Dora was amazing! 5 star service

Dora was amazing she was very knowledgeable on the process and KIND! Being pleasant is invaluable and I truly appreciated my experience because of her! 5/5 easily

I was helped by Dora and Jung and they were extremely helpful in resolving my payment issues. The first time I received any positive help from Public Storage. Up until now it had been negative but they really made my day

Haul, Dora, and Jung are amazing with their customer service! Compared to an an awful experience I've had at a different location. This location is night and day with the delightful customer service they serve.

Very kind and friendly staff all around. Dora, Jung, and Haul bring an atmosphere of kindness and helpfulness at all times. Thank you guys for your help!

Definitely the best experience I’ve had regarding storage! Jung and Dora were very kind and patient as I last minute asked for a storage upgrade and code change. Excellent service!

Most awesome customer service By Dora and Jung early in the morning with beautiful smiles to pay my bill

Dora And Jung Help Me very Well .

I wanted to see if I could reduce my mo thly costs by downsizing. Dora and Chong let me see a smaller unit on my floor and in the end offered me an option to move to another unit of the same size. With the promotion of a new unit I am saving over $100 for the next few months with a goal to downsize into a smaller unit later. Dora and Chong were friendly, patient and helpful! Thank you!

Dora provides great customer service! Makes everything easy for me!

Just Moved in!! Hau was awesome! Super knowledgeable and answered all my Questions. Gave me a great tour of the facility

Dora was wonderful! She was very helpful and took care of my problems.

Willa and Hau were very professional, helpful, informative, and demonstrated remarkable customer service. A true testament to Public Storage.

Convenient and super friendly staff!

This review is long overdue! This is my second time storing with Public Storage, both at this location. Location is convenient and they have a good amount of parking (essential for the area). The manager Chris, I think that was his name, was very personable and informative when I first came by a year ago to facilitate a move. And the two ladies at the desk who have helped me since, Dora and Willa, have been kind, warm, helpful and very pleasant. I’ve stored with another local storage company before, but my experience with this Public Storage has been fast, easy, and efficient. The building feels clean and doesn’t have people loitering around the entrances, so it feels safer too. The one slight inconvenience is how early they close access to the building/units, I think it’s 6pm. But for how clean, secure, and well-maintained the building feels, and also the friendly familiar faces at the desk, I think it’s worth it. They do have an app; the app is not my favorite. It doesn’t allow you to see the units available or rent from scratch on it. Not sure if it’s a temporary glitch or just a glitch, but I’m also fine without using an app. Will definitely be storing with you guys if I need. The whole staff here are kind and helpful. Thank you!! :)

👍👍

Dora was an Absolute God send!! She helped us out so much with our locker. Thank you!!

Dora was nice

Dora was amazing! The best experience renting here because of all her help. Thank you!

Dora and Jung were friendly, very helpful. Facility is very nice, kept clean, and convenient location.

Very convenient and clean facility. Right in the middle of town.

Jung and Dora were so helpful with getting us a storage unit! Very friendly and efficient!

Girls are friendly and nice. They are always good to me.

Nice and Clean. Great location. Willa is helping me out!

Watch out for price increases, after about 6 months the mainland company increased by rental by $100, a 36% increase. Make sure to shop around, the local crew is very helpful but they don't have any say in policies or prices.

Willa and the staff are always so pleasant. Convenient location and clean inside.

Hau was so awesome! She helped me figure out some packing details and was so friendly! Wish I could give her 20 stars!

Jung and ladies at the reception area were very kind, helpful, and informative. Jung was patient and took the time to show me several different storage units. The online booking and payment process was simple and convenient. Thank you so much for all your help!

Dora was good! She help me a lot with all the questions I had

Best storage unit for me. Dora has helped me out big time thank you

Excellent staff and experience. That you Dora, Willa and Jong!

Dora was super helpful and waited for me to finish moving in to my new storage unit. Great service. 😁

Love the Kapiolani location, so conveinient with a great staff!. Thanks Willa and Dora further efficient and helpful assistance!

Very helpful

Willa and Dora are always so helpful and friendly everytime I come in!

Jung Dora and Willa are fantastic!!!

This place is awesome!!! We met the female clerk. Her name was Willa. She was so helpful and so kind very local style girl that answered all of our questions and helped us with everything we needed help with. Perfect place to store your items with the courtesy of Willa, if you do meet her you know exactly what I’m talking about. Much much help. Thank you so much.Willa for accommodating our needs!!!!!

Dora was very helpful!

Dora and Willa provide great customer service. They are so helpful & accommodating. The place is super clean and I’m super confident my stuff is safe & secure here!

Willa is so awesome!!

Really nice people who care about keeping your stuff safe!

The girls are awesome.

If you’re looking for storage public storage Kapiolani is the place. Spot on service. Safe and clean environment.

Super clean always, and the staff at the rental center are always so sweet to me! I always feel like myself and my belongings are safe and secure. I would definitely recommend!

Dora is the best! Thank you!

Dora leinaala, hau, and Jung all have served me well. At the various locations in Honolulu. They are why I️ continue to choose public storage.

The worst location I've ever been too.

Dora and Willa were spectacular. Great customer focused service. All of my needs were addressed in a timely manner. I would definitely suggest Public Storage on Kapiolani blvd to anyone that needs to store their items. Great experience!

Leinaala and Willa, those LADIES are so helpful and professional and amazing. They have such ALOHA, they helped me out big time. And, I wanna marry them. I’m grateful and thankful to them, I RECOMMEND PUBLIC STORAGE KAPIOLANI and THEY need a raise in a big way 🤙🏽 Mahalo Ladies

Hau, Willa and Jung have been so helpful and pleasant to work with. I got the unit I wanted at a fair price and the move in was seamless. I would recommend this facility and their customer service to anyone looking for a storage space.

I got helped right away and shown where to go and how to get there. The staff is very helpful and informative!

Willa was amazing and very helpful!!!

Leona Ala and Willa were wonderful so helpful and energetic! 100% recommend!

Excellent service. Really appreciated the help from Leina & Leinaala

Agent was helpful, friendly, and patient. I was frustrated with the online app registration. Agent was helpful in helping me get past my issues

Willa is the most friendly, courteous and helpful Property Manager I've met in the storage business. She is the Best!

Jung and Willa are very helpful

Willa was great. Very professional!!!

Willa was great provide awesome customer service and goes above and beyond to help every customer. I would highly recommend storing at the Kakaako location!

Best customer service ever.

Willa, an employee at the Public Storage Honolulu (Kapiolani), offered excellent assistance! She’s cordial, knowledgeable, and extremely efficient. Thank you Willa!

This location has been the best so far for me. All the staff workers are very helpful and are willing to answers all questions asked. Willa was very helpful and made me moving into my new unit easy. She explained everything step by step.

Public storage in experience that I will never forget I ended up having to sell our childhood house for 36 years and had nowhere to put our belongings so I chose public storage across Mckinley on Kapi’olani and from then created a bond with the managers and workers over the period of Our belongings being in there it’s your responsibility to keep up on payments and me being irresponsible did not pay for my unit until minutes up to auction my belongings off every time I had to get information or walked into the office to ask for information the staff was overwhelmingly helpful kind and inviting to help you out as much as they can i’ve always had easy access to my unit and always felt safe being there although I don’t have a unit there now so now the staff can take a breath for calling me so much lol thank you so much public storage and thank you to the Manager willow if you mean read this and you have to put your belongings into a storage I highly suggest you choose public storage they have many locations around the island just give them a call and they’re willing to help you Aloha happy new year

Jason was very knowledgeable and helpful. I appreciated him taking the time to ask questions to really know what my needs were to recommend the best size unit. It's been a great experience!

Best experience I have had with Public Storage since so many changes due to pandemic So many managers were slow and unresponsive before and I noticed very unhappy customers but . with new staff, Jason is extremely helpful, fast, efficient and friendly overall easy to communicate with. Customer service was excellent and very responsive.

Willa is patient and very helpful.

Public Storage is still ripping people off every single day. Before renting out that unit for $1 for the first month, make sure you read the fine print. Public Storage can and will jack your rental fee $100+ anytime they feel like it. They did mine. They take advantage of current renters because they know it is a hassle for you to move again. And because of this fact, you are what the industry calls a “sticky” customer. Again, Public Storage jacked my price again by another $100. Storage facilities should be laws established to regulate them similar to the Landlord / Tenant code used for home rentals. Because ideally they are posing as to be property management company.

Storage unit was clean, customer service was good shrue was very kind, the pricing structure was not idea but it served its purpose for my move.

Willa is very helpful. Thank you.

Willa and Jason are the BEST!! So helpful and friendly! 10 stars if I could!

Willa and Jason were awesome!

Great service and assistance!!!

Thank you Willa, so helpful and patient.

Jason, was Fast, efficient, friendly, most of all took the time to really explain everything. Very professional.

Called the 800 number to inquire about a $1 promo for first time renters. Was transferred 3 times and spoke with 4 reps and nothing accomplished. So just contacted local storage facility in my area and the friendly and helpful staff solved my issue and I got my $1 promo for a 10x10 storage unit. Kudos to the staff at 1067 kapiolani blvd, Honolulu HI

I initially went in to cancel my account after soaring monthly rental fees, but Maria was so incredibly helpful in transitioning us to a smaller unit and helping us save money. So grateful for her!!

Willa was an awesome help to me getting me set up in my new storage unit.

Just stored my moms stuff there. The staff I’ve met so far, Jason and Rose, both have been friendly, helpful, and professional during the moving/storage process. Highly recommend this place.

Can I store my things if the office is closed

I had a great experience at Public Storage, Rose gave us fantastic Customer service. Thanks

She is so awsome

Willa was awesome she helped me move my precious things into a storage unit with ease and the prices was reasonable too. Mahalo Willa for your Kokua

Great service. Great Pricing.

willa offered EXCEPTIONAL service from start to finish. She knows her stuff, she's kind, helpful and all around amazing. It's hard to imagine myself talking about someone renting me a storage unit this way, but it's the truth, Willa is exceptional at what she does and how she does it!!! mahalo mahalo mahalo

Willa and Rose is very helpful with all my storage needs. Thank you.

I had a choice between this storage facility and another company much closer to home. I chose public storage based on their cleanliness of the facility, temperature control, durability of the storage unit, easy access, and especially size for a much better price. I had the pleasure to also have Willa as my rep to help me get signed on and setup. Overall great experience!

5 star service

Public storage is awesome

willa is very helpful

Awesome host

Jason was amazing! He was great service, friendly, fast, and clear on his communication. Will be here again! :-)

Willa and Rose is very sweet and helpful Thank you very very much!

Competitive Pricing! What a nice smooth process. Literally got in and out of there in less than 15 minutes from inquiry, viewing two differnet unit sizes and completion of digital paperwork. Thank you Willa for such a great experience.

Was helped by Willa. She's awesome! Very friendly and helpful.

The workers were friendly and Jason answered all of my questions helpfully since I've never rented storage space before and am new to the process

Rose was a pleasure to work with. Remembered my name and was very helpful.

I was looking for a different sized space and keeping an eye on the available options. Willa and Rose helped me find the right sized fit and transferred units seamlessly. They were super patient with me and with the busy Pubic Storage location (largest on Oahu) please give them some credit for helping others while you wait for services, it is worth it! Mahalo PS Kapiolani =)

The facility is cool and clean, and I feel like my belongings are secure here. Willa was super helpful while I was looking around for units, and also when I got there to set up my unit. Pretty straightforward experience. Mahalo 🤙🏽

Great service!

Great customer service - they are always super helpful with any questions or problems!

Jason and Willa were both so patient and helpful with finding me a unit. They took the time to show me all of my options and answer my questions. Truly outstanding service and a pleasant experience!

Great location! Willa helped me get set up and figure out my unit. Several floors and sizes of units available.

Willa was very helpful she is low on staff and she is going out of her way to help everyone, she was really amazing with our rental and reading us our agreement. If you ever go here ask for Willa she’s no disappointment 💕

Willa was SO awesome to help me on the spot with my doors to get working better!! Thanks!!

Great customer service from Dora thank you

Rose was incredibly helpful in finding us a last minute storage unit! Great customer service and a convenient facility - definitely recommend this place.

Great service and staff! Willa really helped out with our storage needs!

Dora was a very helpful person. Very knowledgeable and answered all my questions. She really made the experience feel warm and welcoming.

Willa is fantastic, she is patient and very helpful.

Willa is a doll, she gave excellent service.

Got a notice in the mail about a large increase on my storage unit at this location which I have had for many years, I called and spoke to Leina who was very pleasant on the phone and compassionate about my current financial situation about being to afford the new increase and let me keep the same rental rate for at least 3 more months! Mahalo Leina.

Leina and Dora were da bomb

Dora rocks! She helped me so much with all my questions.

The ladies at this location are super helpful and very nice. Thank you specifically to Dora!

Dora was very patience and kind and helpful. She took the time to work with me and help me secure a unit .I was afraid I might not get a unit and she said to rent today because she only have one unit available on this size . also I was stressed because I didn't have enough and she told me to pay for the minimum payment and pay the rest on June 1st. I recommend Dora because a person like her is needed for someone like me who was very stressed. Thank you for all your help Dora .

Dora was super helpful and sweet, she got us all set up with a new storage unit in no time!!

Willa was very helpful for all of my needs. I highly recommend her services. Thank you so much.

Willa was very helpful and Dora is very pleasant also.

Willa and Dora gave exceptional customer service. Definitely went above and beyond showing us all of our options to accommodate our needs in this dire time of emergency finding us the most affordable unit.

Very friendly service from Dora and Leina!

Dora was a great help and had answers to all my questions!

dora was very helpful, thanks!

Had to edit this post to give more details — trifecta dream team: Blair, Dora and Willa at Public Storage on Kapiolani are freaking awesome - all 3 worked to get me transferred from a 5x10 to a 10x10 - all were super nice, no attitude, so friendly ❤️❤️ It was so stressful to move between floors ❤️ - Blair made time to show me the different dimensions like a 10 x 7.5 - he could’ve easily placed me in a storage unit far away from the elevator but I’m so glad he was able to find one really close to an elevator for easy loading and unloading ease. Phew!!! All settled now!!!

Dora was wonderful! Very helpful! Answered all my questions and helped me get everything taken care of very quickly

We love using public storage! On our arrival to the island, we stored our stuff here and had a great experience. Now years later when we are sadly leaving Hawaii, we came back to public storage to store things as we are departing. Today, we were helped by Blair and he was such a great help. Additionally, Dora helped and both of their demeanors and knowledge led us to have a great experience. Definitely recommend public storage!

Willa was so helpful and kind. She helped me into the perfect size storage unit to home all of my extra belongings. Thanks so much Willa u deserve a raise.

Public Storage has been fantastic to us. They have went out of there way to make sure everything goes smoothly. Thanks for taking care of us!!

i have refered my best freind to come here because this is the best place in the world to store your goods aloha public storage william w RAMSEY jr

Dora and Willa Excellent customer service and very friendly easy to talk to. And had a questions and they had the answer to my question and help me out

Amazing service!!! Would highly recommend

Dora and Willa are so awesome and kind! Best customer service

Willa is the best! So helpful!

Willa & Blain, I cannot say enough about both their outstanding customer service. They are courteous, friendly and professional in their job dealing with customers daily, which is rare in today's business world. I would reccommend this specific location for any of your items that need to be stored. Mahalo again for your exceptional service. J R

Thank you Willa for always being so helpful and above and beyond friendly!!!!

Willa is awesome!! Great customer service

Willa provided awesome customer service!

Willa and Dora are awesome. Great service units are clean and well lit. Mahalo to them they are the best.

Dora (auntie name ) and Leya ( I probably heard wrong) but the service was excellent. Very helpful and informative. 🥇🤙🏿

I needed to rent out a storage unit for my business in Kaakako. I called and Willa gave me all the information I needed. I came down and Willa gave me a full tour. They have a loading zone which you can park a 20ft container to offload. Thank you Willa for accommodating everything for us!

Definitely will like to acknowledge the top notch Kapiolani crew especiallyWilla & Blair their cutomer service make one feel as a family plz keep up the good work🙂🙂🙂🙂

Best public storage in all aspects. Location is very convenient to everywhere from Downtown to Waikiki. Our business started with one unit, now we have two. The rates are reasonable for the quality of space and service provided. Dora and the staff do a great job overall. Every time I go, their customer service is like no other and always consistent. The facility is always clean and well maintained, they also just renovated recently. There is plenty of parking and carts are always available to borrow (ID required) anytime of the day.

Dora and Willa was super helpful! They are awesome!

Realizing at 6:05 p.m. that it was the last day of the month, I pulled into the parking lot at Public Storage. Although they close at 6 p.m. Willa was super kind and allowed me to go in and empty the few things out of my storage locker so I wouldn't have to pay for another month. She absolutely went above and beyond and I am so grateful! We have two lockers at Public Storage, and I will continue to be a loyal customer. More than anything, I appreciate their excellent customer service.

At a self storage you don’t really interact with the staff that much unless you have questions or issues but every time I’ve gone in for assistance, Blair was a big help. He was very friendly, had a good attitude, and was very understanding. He never seemed stressed out, even though he was by himself and there was a big rush of customers before and while he was helping me. MAHALO BLAIR!

All self storage places are the same right? Not exactly. Of course you want a clean, well maintained and properly secured unit right? Check, check and check. But what sets Public Storage on Kapiolani apart from everyone else is service. From the moment I stepped in, through rental and beyond, Willa (and Keanu too) has been nothing but wonderful. She helped me get the right unit to make it easier for our movers to get our belongings in. She showed empathy and compassion when she learned that we had got embroiled in the move from h@!! with our previous mover (got so bad he was in the news). And she went the extra mile when we got caught up and delayed to help us out. Need a place to not just keep stuff, but belongings that mean something to you? Then no need to search any further, go see my girl Willa at the Public Storage on Kapiolani in town and she'll hook you up. Much Mahalos for a smooth rental and move!

Blair was super helpful as well as Wila. I came into their storage 10 mins before they closed. Blair accomodate me with no rushing. He even accompanied me to my storage coz i was kinda confused. Kudos to Blair for going above and beyond customer expectations

ASK FOR DORA if you want 6 star service… you won’t be disappointed!!! THANK YOU SO MUCH for such a speedy and detailed process. So knowledgeable and great! AMAZING EXPERIENCE!!!

Keanu’s customer service was so professional & excellent. He assisted me with securing a storage unit that we’ve been searching for as well as billing & invoice issues.

Wow just got our space and it was clean and ready for us when they said it would be. The best part of the experience though was Keanu and Dora who are so professional and helpful and answered all the questions and did it with a smile. Thanks you too we appreciate it

Dora is the BeST!! She remembered me and gave me excellent customer service! She should be promoted 😁

Excellent service and Ms. Dora is the best!! Very helpful and is very very friend. Glad to be renting a storage unit from this public storage

Great service. I have been a member fo 7 years WILLA has always been helpful to me. She is pleasant and efficient.

Just wanted to leave a review especially for Dora.. she was so helpful when I wanted to add another storage because the one we have was too small. She suggested we get a 10x10 instead because it’s cheaper than having two separate ones. She crunched the numbers and went the extra mile to ensure that we were getting a good rate. The staff here are always helpful, and nice. Dora is the perfect example of what customer service looks like. Thank you Dora!

Had some initial issues reserving and actually getting the unit I wanted. I didn't realize I only had a reservation and that it is not a guarantee on the unit you choose. Fortunately, was helped out by an awesome employee, Keanu, really helped me out. Explained the reservation deal to me, and also found me a larger unit and gave me a great deal. It was A+ service from Keanu, had me checked in and it the door quickly as I was in a hurry. Big mahalos Keanu!! Public Storage @1067 Kapiolani is a good one. Week update after move in and there for a while. Aloha

JOSH from WA State, is a good unique talented manager, who care's for all his customers and veterans. Thank You Josh !!!

I am so happy with my experience at Public Storage Kapiolani from beginning to end. Securing and setting up the unit was easy and went smooth, as was the whole time I kept my things there and when it was time to go…the vacate process went just the same. I felt like my things were safe, the facility clean and the staff was phenomenal. Keanu and Willa were not just proficient and good at what they do, they were also a pleasure to work with. Thank you!

Great location with ample parking and easy access from the road. Chose this location for that and I’m glad as all of the staff has been kind and helpful. On my first visit, Keanu showed me multiple storage units so that I can get an idea of what size I need. I ended up renting online and when I came back a week later to get another unit, he made sure to get one on the same floor so it’d be more convenient for me. The process was quick and Keanu and his coworker had such a great energy/attitude and working dynamic. Every single one of them has helped open the door (who said chivalry is dead?!). Keanu even offered me a napkin for my sticky hands. It’s these little things that make up an overall great service. I’m glad to have chosen this location and company.

Willa is the best!!!!! This is my favorite location of all of hawaii and their team is amazing and I highly recommend for all your moving or storage needs!

I have used this storage a couple of times because it was convenient and near where I lived. I just recently tried to move to a smaller storage and had the chance to work with Dora. She was incredible and provided fantastic service. I can back one week after first inquiring about moving my space and she actually remembered the number of my storage. I was so surprised and pleased. Great job Public Storage for hiring great staff like Dora!

Awesome staff Ro & Tiara! Super friendly, clean, safe and secure. Highly recommended.

need survey because I never survey this move in. she is very scared. be careful she will kick you out. someone did survey instead of me. Maybe one of kapiolani public storage employee. attitude so bed. She already couple time arguing with me. she want asking to her like queen. I was need access cord for elevator but she doesn’t want cause I was rushing. somehow My cord doesn’t work so I asking to her checking system. she keep saying try and try and try punching cord. I use public storage 20years. she so bed employee. I wish I don’t see her again.

We needed a last minute rental for a huge project. We went online and reserved 3 (three) 10by10s but when we called to confirm it the staff (Rose) suggested we switch to a 10by30 for a better rate and on the ground floor. The staff there are very good at meeting their client needs. I went in the next morning a little after 9:30 AM and was out of there within 15 minutes with the whole process (Worked with Bailey). It was very easy.

Excellent customer service! Special thanks to Dora who made everything super easy, quick, and convenient!

Willa helped me with my payment issue.

Willa was a great help. Very friendly, patient, and gave lots of options. Highly recommend her!

Excellent facility with great staff. They were always willing to help out with a smile on their face! Dora, Rose, and Blair were always so kind and helpful!

i came in for packing supplies - Dora recommended all the right stuff. she asked if i would be needing storage in the future - and provided rough quote. She was very friendly and efficient - introduced co-workers Rose and Blair - who happily assisted me getting the packages to my car. This is "Phase One" of my move - and I will definitely be back for the next steps,

Very good service Thank you 🙏

It was a quick and easy experience signing up for Storage. Took only 5 - 10 mins and they have a really good app that allows you to get access. Keanu, Rose and Blair were extremely helpful in assisting me with a unit as we were transitioning between offices. Will definitely come back and refer business colleagues.

Aloha beautiful people in Hawaii. If you would like to storage your belongings at safe and professional place, Public Storage at Kapiolani Blvd Honolulu is the best place to go. I’ve been renting from them and have absolutely no complaints. Price is fair and the customer service is beyond the point. As a business owner myself price and professionalism are the keys for any business to survive and for sure the two employees who always takes care of me when I’m there are the stars for the quality of the business. Mahalos You two and Public Storage for always make me feel good when I’m around. Erika Viriato aka Hake.

Very friendly staff!

Clean and safe property that is convenient in town. Only downside is there is no security when the doors open early in the morning prior to the office opening and there are homeless people who hang around by the doors. I did not feel safe getting out of my car, worried that someone would follow me in. It would be nice if there was security there when the office is closed but the property is open. Other than that, the staff are nice and helpful and I have used Keanu twice to change the size of my locker and he is really nice.

Willa helped us with all our storage needs and we ended up renting 3 storage units because the service, price, location, and facility are the best. We are very happy customers. Thank you

Do you store surf/paddle boards?

Keanu and Dora was very helpful and very good customer service .

Best service by Blair. Very informative; Very kind

PS is awwwsome

Big Mahalo to Willa for assisting my senior citizen parents in their storage rental today. What could have easily been a frustrating situation to some and an irritated employee as a result, was far from the case. From the very first point of contact, a warm greeting upon stepping foot into the office, to a deeply felt last thank you, Willa’s customer service was a breath of fresh air and the peace of mind my parents needed to settle on Kapiolani Public Storage. At first, the location almost deterred my parents as they didn’t care for the area (they are from Hawaii Kai) but after the easy, efficient rental process, the cleanliness of the space, and the Aloha and professionalism from Willa, that was more than enough to completely change their mind. For COVID-conscious and forgetful individuals like my parents, public storage offers their contactless security codes via the public storage app that stores all the rental information for you. No more trying to remember numbers and punching in codes. Highly recommended, if you want peace of mind for your belongings and helpful, fast, knowledgeable and friendly staff as your point of contact, choose Kapiolani Public Storage and ask for Willa.

Can be useful if you know when to get storage. Otherwise, expect bad service and raising rates constantly. But it's clean and air conditioned.

Willa at your Kapiolani storage was extremely helpful in my move. She knew me by name immediately as I have been a customer for the past two years. Always a smile. Thank you!

Clean, safe, pricey.

They have alot of moving/packing for your needs. They are helpful and help.you if you ask. They will answers any questions you have for them. They're also located in a very convenient location.

First time storage renter…Keanu at the Kapiolani facility was very helpful, courteous and friendly. Excellent customer service, clean area. Two thumbs up 👍 👍. Thanks Keanu and Willa. 😊

Had a great experience today with Dora. She was so friendly and amazingly helpful.Thanks so much Dora

Keanu, Willa, and Rose were so helpful and made the experience really smooth! Will 💯 be returning here next time I need to store my stuff!

Willard and Keanu is awesome !!!

Willa was very helpful and her customer service was second to none!

Mahalo to Willa and Rose!!! They are always ready to help and super friendly!!! This Public Storage is the best! I feel assured my stuff is under good hands!!!

Dora provided excellent service. Thanks!

DORA and KEANU are THE BEST! Very helpful and friendly and still smiling even after lots of questions! Can't ask for more! Storage made simple.

I came here today to move out and new in to a different unit. Everything went smooth and easy with the help from Keaneu. Thank you!

This is the second time I'm renting a unit from them. The first time was a great experience and now 5 years later ,the second time around has been just as awesome. As soon as I came in I was welcomed with smiles and positive energy. Rose helped me sign up again and to even check on the size of my previous unit. Opening an account and getting started was so easy. Their customer service is excellent and with a positive attitude. I've been back to fill my storage three days straight and there have been carts there every day, no waiting. I'm happy to be back storing my items with a very customer oriented team. Go online,stop on by or give them a call you won't be disappointed!

Willa and Rose at the Kapiolani Public Storage were amazing! Very helpful. Took their time to show us the unit and handled our business in a friendly and timely manner! Thank you!

The best customer service!! Willa assisted me and was so happy to help. My wife and I had our questions answered. I love this place, so glad I changed over to this location. Highly recommended!!!

We worked with Willa and Rose the past few days. They are very patient and go out of the way to help us with our needs. Just so happened the Manager was in on a Sunday and he also helped us with our situation. Mahalo!

Very easy to access, very friendly customer service!

Keanu was extremely helpful in assisting is resolving a situation on accessing our storage unit. He was very diplomatic, calm and resourceful in working with us. Great asset to your company.

Willa and Dora great customer service!!

great service thanks to Dora and Willa! 10/10 :)

I have been a customer here for 3 years and I have never received anything less than amazing service. Most recently Florida and Dora has been exceptionally good to me. Providing information and service as well as answering a million of my questions. Thank you guys so much.

Would like to commend the staff of Public Storage Kapiolani for their service excellency! I opened my storage a few months with Dora & she was warm, welcoming, friendly & more than helpful in assisting me with choosing a storage plan that was right for me. Every time I come to my unit Dora always remembers me & makes me feel like I’m more than just a customer. She is always jovial and always so sweet! All of the staff members here at Kapiolani Public Storage are amazing! Keep up the good work guys!!! Thank you for always providing the best, most pleasant experience!

Helpful staff, good hours, well-kept units. Only improvement would be full 24/7 access

Dora was excellent!!! Five star!! Was very helpful!!!

Thanks Keanu for your help and assistance with securing the optimal storage unit for my wife and family. Friendly and courteous staff. Easy access off Kapiolani blvd. Mahalo nui loa

Keanu was fantastic. He assisted me with slightly after hours storage access and clean up. Definitely recommending him!

Good storage spot. Quick and easy and ample parking

Very fast and efficient I highly recommend coming here mahalo Keanu

Quick and easy and Keanu was excellent

This is a GREAT location. The staff go above and BEYOND for their customers, working hard and trying to give the best rates for their customers. Keanu was especially helpful with the process of transferring over a unit for me. I definitely recommend renting there and hope that the management can reward and recognize the hard work and great customer service that this location offers!

Keanu was fast, efficient & so friendly. Great customer service!

This location is the best Public Storage I've rented from. The units and facility are clean and the staff is helpful. Florida helped me get checked out and was very friendly and courteous.

AVOID THESE CROOKS AT ALL COSTS. in the middle of an economic crisis, these crooks issued two huge rent hikes in 4 months, plus the unit next to ours had a near total loss to water damage. look elsewhere.

I am so desperate to look for the storage today,most of storage is close today . But I tried to go online and make reservation same day I need it. I found public storage by kapiolani and guess what? I met 3 people who help and gave me a 5 star service so I can get the storage I need it .. If you going there just look for Dora ,Florida ,and Rose and I am sure you got the right place for storage you need... Thank you guys again 👏🙏 Ron Domingo,

Dora was super nice and very pleasant. The facility seemed well run and clean.

This is my first time to write a review for customer service. Dora was really patience to answer all my questions and show as around. She is the best one!!

Nick, Keanu and Dora are fabulous. I must say that Chris the district manager is also very nice. Everyone is so helpful and do their best to please the customer.

Very good staff rose was very helpful and sweet.she is a good listener and i am a very happy cuatomer.

Stoked Dora could treat us right. As long time customers, we had a complicated move out, and she took care of us. Mahalos to her and her team!

The people here are nice and the units are nice. But the price is high, there are lots of extra fees. And they never have loading carts available. Go to the local place instead.

Safe

Process was so easy! Keanu provided excellent customer service! Thank You! Storage is clean and accessible.

The facility is well laid out for easy and efficient use by storage space renters, clean, and appears to be very secure. I was especially impressed with the staff -- professional, competent and friendly. The excellent service provided by Keanu, during my first visit and selection of the space that I ended up renting, was especially appreciated.

After ten years of being a Public Storage customer, I was thinking of moving to another storage facility which offered a better price but after talking to and working with Kat, Keanu, and Dora, I decided that the best thing for me was to stay with Public Storage. I instead rented a different locker with a great price, which also saved me the time and effort of moving to another storage facility . In their own way, they each made this process a very pleasant experience. So I want to thank them for the very professional, expeditious, and friendly manner in which they handled everything for me. I plan on being a Public Storage customer for at least another ten years!

Keanu provided excellent service! He is very helpful and friendly.

My boyfriend and I visited a few days ago, made a reservation online and a few minutes after the manager called to schedule a viewing of the storage unit. Everyone is super nice there, Kat, Remy & Keahu(Keanu? I couldn't read the handwriting) provided great service. The facilities are very clean. We ended up renting with Public Storage.

Dora is the bomb.. super friendly and she provides a super great service. Please give her a raise. Thanks Dora for your help.

Kat, Florida, and Keanu made my move super easy. I made and finished my reservation through the online portal which was easy and self explanatory. Location is nice and clean 10/10 recommend.

Excellent service provided by "Kat". Rented a new space effortlessly. Kat was thorough and very efficient.

Aloha Public Storage crew! Remy, Keanu, Kat and Dora you are guys awesome! I want to show my gratitude to you. Thank you for your care, professional service and the best vibes. Mahalo! D.

Thank you for the great service! We appreciate your help.

I recently upgraded my space to something bigger. It couldnʻt have been a much more easier and smooth transition if it werenʻt for the help of Dora. She is such a sweet worker and was so polite in finalizing everything. I hope she gets a promotion. Love public storage.

Dora! Her work ethic is great, committed to her clients! Everyone knows her by name! - long time PS client

Excellent service from sweet Dora Thanks and happy holidays

Dora and Kat were kind and helpful! Moving things around can be stressful so it's nice to have a friendly smile with a little support in the process.

Dora was very professional and so helpful! She was patient in helping us sort out what we needed! Thank you Kat, Dora and Keahi!

Very helpful staff with great customer service. The property manager Kat is very professional and patient. Both my client and I are impressed by their good quality of service. Highly recommend!

Remy and Kat were very helpful and made the experience very personable. I will recommend this place.

Dora was so helpful and kind especially in this stressful times!

Me and my husband rent several units in this storage for business because it’s located in Honolulu and it’s very convenient. But what’s much more important is that amazing guys work there. We are very thankful for the great job that they’ve been doing! Especially we appreciate Keanu, Kat, Reny and Dora. You’re always friendly and ready to help us at any moment. Your service is appreciated a lot! Thank you:)

Remy was very helpful and pleasant when I called to get information of their storage facility. When I arrived for my appointment, she and Dora were very welcoming and professional. I really appreciate their enthusiasm for work and customers.

Dora is super helpful and the entire staff at this location is very friendly.

Dora has a great, friendly attitude

Great service, professional, and clean. I’d highly recommend anyone to rent storage here.

i was there over the weekend and the staff there was rude

It was a wonderful experience. Kat and Remy clinched the deal. Had they had a step stool for me to reach the counter comfortably I would have raised it to a “ten” rating.

I have taken the plunge and gotten a storage unit! The sales associate Remy was there to help me literally every step of the way. Remy was incredibly patient and empathic that I had never rented a storage unit before. Since I was so new, Remy walked me to my storage unit---and that's when I realized my unit was crazy far away from the elevator.. what's really cool is that I was able to switch to the ground floor with a less confusing route to a storage unit. AMAZING. I think people really make an experience a hit or miss, and Remy was definitely a hit! Please give Remy a raise!!! Well-deserved because of the incredible friendly service and urgency of the situation. So glad I didn't go with Extra Storage nearby!

The staff at Kapiolani location is super helpful. Kat has been helping us all our requests n provided us suggestions. I highly recommend Public Storage at Kapiolani.

Very nice and clean facility with very friendly staff! Many thanks to "Kat" and "Remy" for accommodating our needs today! Great staff!!

Remy at the Kapiolani Location was very helpful, knowledgeable and courteous. Nice local sistah. Highly recommend!

Reserved a unit on line due to promotion, and went to location to check on the actual unit available. Staff (Dora) at this location was friendly and helpful, and explained everything in detail. She even took the time to show me the unit I reserved as well as other units available and helped me finalize the paper work.I ended up renting a bigger one. Mahalo Dora!

Best storage on the island Dora and Remy is really awesome recommend everyone here' it's clean and friendly staff makes you feel welcome :-)

We paid for 1 month and received another month for $1. Such a great deal! We got more discount by booking online. Dora was very helpful and friendly :) Storage is clean and air conditioned. Closing at 6 is a little too early but it is due to pandemic.

It was efficient and easy to get a space even during pandemic. The staff was friendly and extremely helpful. Dora helped us by showing us all the sizes and was very patient with all our questions. Frankie was also amazing and professional with us. The units are clean, and well taken care of.

I recently transferred a storage unit and Remi assisted me with no complications and expedited my account. I, walked out with a new storage unit, locks and information on my codes and location of unit. She asked if also if I wanted to go to the unit, that she would go with me to unlock or put the new lock on but I didn't need to do that the same day. She made it so simple and easy and walked me through the entire process to assure me all was taken cared of. We need more people like Remi to give the upmost customer service. Your office should be glad to have her.

Great location, parking, cleanliness of the facility but most importantly is the courteous helpful staff.

Great help from staff, especially Dora, in getting everything set up. Property very clean and orderly. Great location, easy in/out.

Keanu you are excellent !!! Thank you so much and the best part was ... You handled my account FAST! As well as professional...NOT ONCE SKIPPING A BEAT! Keep up the Awesome job!!!

Dora was super friendly, efficient and helpful. The entire facility is clean, cool, convenient and feels safe. All the office staff seemed engaged and friendly (as opposed to distracted and uninterested). There are security cameras even watching the parking lot to deter theft while you are transporting loads to your storage unit. The level of security, the cleanliness, the competence of the staff all add up to a very well run storage facility. It was a relief to find this particular storage facility as all others I'd been to lacked in at least one of the elements that I'm highlighting in this review.

Had a great experience with Dora at Public Storage. She was super helpful and the whole process was quick and easy. Thank you Dora!

Thanks to Dora, Kay, and Keanu for great customer assistance in getting a unit to store our belongings for our move. 5 stars ⭐️

Thank you the regional manager for reaching out and showing so much hospitality . Mahalo

For some reason PS reduced their hours for COVID. Doesn’t make any sense what so ever! Can’t have access to your unit after 6pm! Please update your google page which says open until 8pm.

This is a pretty good place check out by the dumpsters people showing all kind of stuff

We recently rented a 10'x15' space at Public Storage and was really impressed with the customer service. Leading up to the move date, they had followed up with reminder calls and emails. Dora showed me a few spaces on the move-in day and was very patient in answering my questions. The space is secured, clean and safe. It was my first experience with renting storage space and I am really impressed. The online promotional rate was great and it was really easy to reserve my space online.

Remy helped me out today and was awesome. She was very professional and courteous. A truly phenomenal employee!

Thank you Dora for making getting a storage unit fun! Very helpful and informative. Great experience thanks to the Lovely Dora! MAHALO Highly recommended!

online reservation and set up online was really easy. Jazmyn assisted me with choosing the storage unit and with the final paper work. She was friendly and very helpful and the process was very quick and easy.

I was not sure about this particular location; however, after visiting and talking with the very professional assistant Dora, I knew this was a good fit for me and my situation. Dora was very understanding and carefully explained the entire process for renting a unit. I would use Public Storage and this specific location anytime.

Great Location, The staff at this facility is Very Nice, Great customer service. Thank you so much for your help Jazmyn.

Affordable and clean location as well as helpful staff! Very thankful to find this local storage while heading off of the island for a few months with a 24 hour notice. This storage saved my life and is so convenient and affordable!!!!!

My first time getting a storage locker/space anywhere. We had a very nice young lady, Jazmyn, assist us. She was friendly and professional and walked us through the process efficiently and quickly. Sorry, no senior discounts, we asked. The space we rented is clean and well lit. Hours of operation are from 8 to 8, I'm guessing so no one sleeps overnight?

Excellent customer service. Climate controlled units.... convenient location.

Do here provide traveller tempororily store their luggage? Maybe about couple hours, and about how much will it cost?

Dora provided me with outstanding customer service! She went above and beyond to help me fit some storage boxes into the small rental vehicle I was using. She was very courteous and professional!! I give her 5 stars. I purposely put four stars for the other staff members that weren’t as helpful nor welcoming unfortunately. Keep up the great work Dora!!!!

Sam took the time to show me the units location and explain things clearly. She was very professional and pleasant. I highly recommend asking for Sam to assist you

Great location and great service! Super clean and we'll managed!

Clean kool and secure

Aloha Kainoa! Thank you for helping me find the perfect storage size for my things, wonderful customer service. Mahalo, Mele

Sameerah saved my life! Great price, great storage, even better customer service!

Convenient for me as I live in Waikiki. Easy access 7 days a week. Close at 8pm. Storage is climate controlled. One improvement to make as I use storage intermittently is to pro-rate the monthly payments. I had autopay setup while I am traveling which is convenient. However, if you use even one day of a new month you pay for the whole month even if you move out and close the account.

These workers are friendly and very helpful. I got locked out of my unit as the manager was leaving and she put her mask on and got her saw cutt my lock and even gave me a free one to replace it .

This is the most organized business of any kind I have dealt with in a very long time ... perhaps ever. Dora walked us through the whole process and she made it so easy. Within a very short time, we had secured a rental unit, arranged for insurance for unit contents, automatic monthly rent payments, and copies of everything we dealt with. It was a painless experience, and Dora is a credit to your establishment. She made the whole process a "Walk in the Park". Your facility will be VERY highly recommended by me.

I had a great experience here with my storage. Chynna, the property manager, set everything up and explained all the rules. Every time I had to borrow a cart to move big items, she and the other ladies at the desk, Dora and Sylvia, were very friendly and nice. The facility itself is clean and nice and secure. At night it’s homeless central, but it’s very safe during operating hours. Checkout was seamless. Thank you all!!

Sylvia Matsushima was super helpful and friendly. Seems like a nice space, accessible, and plenty of options. They pro rate your storage if you take it out early. Consider calling your insurance company about storage options since they require insurance, but they do offer their own service. Good stuff.

Jazmyne and the crew including were fabulous ! Had a great experience

We dropped by to pay for our storage monthly fee and Kainoa was so thoughtful to suggest we may like to consider moving our storage to a lower monthly cost storage. Kainoa showed us all the available storages and we selected a storage of equal size and only one storage space away from our previous storage space. The savings is approximately $200 per month. With Hawaii's cost of living being so high a little bit of savings goes a long way thus we sincerely appreciate Kainoa's thoughtfulness and professionalism.

Dora is the best! I’m your very satisfied first client! God bless 😃

Sam was nice to talk with getting a storage. Instructions was very clear and very comfortable rent this place again. I could organize my stuff just renting storage. Very convenient.

I first have to say that Willa at the Public Storage on Waialae Ave. was incredibly helpful. I had a reservation at the Kapiolani location and when I got there the day before they told me that it was no longer available, which is why I made my way to the location where Willa was working the next day. In short, she kindly helped to resolve and rectify the issue with regard to the Kapiolani location and even took time to call someone there to be ready for me. Once there, Kainoa at the Kapiolani location was also equally kind, helpful, and efficient in servicing my storage needs. Per what Willa had discussed I was eligible for an upgrade because my reservation was no longer available when I had got there yesterday. I walked away very pleased and satisfied with PS thanks to them! Thank you very much Willa and Kainoa!! ~ Phil

Awesome staff and customer service! Mahalo!!

Expensive

Great Service, Great Staff, Especially Sam shes easy to talk to and very helpful. If your looking to store your stuff come to public storage on Kapiolani Blvd.

How that

The staff was so friendly and helpful when I went to inquire about their units. Chynna did an amazing job at explaining everything and showing me the available units. I would recommend this storage facility just because everyone was so nice and respectful.

Great help and wonderful customer service. I would 100% recommend to anyone!

Wonderful experience very friendly staff especially Ms. Davis very helpful individual.

Chynna was great and super helpful with my family’s storage needs!

I came to inquire about moving my storage from Arizona to Hawaii and Kainoa was kind enough to give me some advice on how and what to do. Kainoa and the ladies here at Public Storage were awesome. I would recommend their services any time.

Public Storage is awe some thanks to Kainoa & the rest of the ladies.

Great working with Chynna and Kainoa who were so helpful in helping me find the space that I needed at the price that I could afford!

Great place to store your items, safe and secure with awesome employees, Chynna was a great help and did her job to the best of her ability. 5 stars from me! I highly recommend

Very clean

I was looking to purchase boxes because I plan to move soon. Chynna and Salote were extremely helpful. They even gave me details on storage units. If you need a storage unit and boxes, this is the place to go! Thank you ladies!

Had a mix up with my reservations. But Steve and tiara were great in helping me get another unit and helped me even get my boxes into my car! Exceptional service! Will use this facility again!

Just got a storage unit today. Such an easy process. Salote was SO helpful and very friendly and understanding. She definitely made this first time experience for me so easy and not stressful at all. Really glad I decided to go in today. 😊

Minus 1000 stars. I had a pretty nasty experience with these people. I wanted to come take my things out of storage 2 days before the date my rent was due. I had enough money to pay for the storage but the lady tacked on another 80 dollar charge from out of the blue which I didn't have. To make a long story short, I ended up having to forfeit everything in my storage because of this incident and now they want to nail me with the bill. Screw them!

For me the experience I had at Public Storage was an enjoyable one the staff was very polite and helpful although having to deal with other people they were still able to give us assistance so I would like to say mahalo very much to the staff at Public Storage

The staff at public storage are very professional, friendly, and EXCELLENT customer service. Kainoa, Tiara, and Chynna.

A truly effortless and smooth customer experience with Chynna. She was helpful and patient with me as I tried to explain my short-term and long-term storage needs.

Worst public storage facility! The staff are friendly and the storage rooms are clean. I was happy initially. But be prepared: 1) They NEVER have enough carts on hand. Just four carts for 1600 storage units!! I was there numerous times the past two weeks and was delayed every time waiting endlessly for carts. 2) The elevators are always breaking. One month they ALL were broken. You can only hope this doesn't happen on your move in or move out date. 3) They draw you in with low rates then sock you with increases within months. My $250 10 x 10 space rocketed to $320 within just months of moving in. 4) The bathroom on site is as bad as any public beach restroom. Toilet paper roll sitting on the tank. Not in a sanitary dispenser. No hand towels. Generally grungy. 5) When I downsized from my 10 x 10 to a 5 x 5 the they told me my new billing would continue on autopay. Now four days into June I get an urgent call saying I haven't paid up and will be charged a late fee! WTF. Won't take a credit card over the phone. They expect me to drive all the way over to pay directly or pay through their pay system for a $10 fee. THEIR mistake, but they want to charge ME for it. 6) Oh and bring your tape measure as their spaces are NOT as advertised. I transferred a piano to what I was told was a 5 x 5 space. Lugged it all the way there and guess what--- NOT 5 feet! Piano didn't fit as it should have. I learn after the fact that their space quotes are only "approximate". 7) Finally don't be fooled by all the security cameras thinking that keeps your things safe. Movers damaged my piano when I moved in. It was all filmed on their cameras near their unloading area. When I called to ask them to check their video they gave me the run around for days. Claimed they couldn't find my phone number?? (right on my account page). Finally when I got hold of a manager they said, oops, we erased that tape already. So if your storage gets broken into good luck. Unless you are there every day they won't keep any record beyond a few days.

Steve and the staff Kapolani location were amazing! Very helpful. Steve took the time with us to help get us the right combination of lockers that will fit our needs and budget. Highly recommended location.

Rose was great and talked me through the rental process.

We had a great experience with Tiara who went the extra mile to be sure we had the right storage space that met our needs. And she saved us money with a PS summer special. The space is clean and cool. Perfect to store our sensitive digital media. Thanks, Tiara! Dennis and Kumiko Burns

The experience of working with Miss Kainoa was so pleasurable and easy. Hours to get into our storage are very accommodating and convenient. We are very happy to have been a customer of Public Storage, I am sad to leave this beautiful Island but atlas it time for a new adventure! Thank you Miss Kainoa for making our experience a memorable one!

Great experience buying boxes. Kainoa and chynna were the best!

This is the best property from Public Storage that I'm aware of. All floors are concrete, all doors are metal. I really liked Chynna, one of manager at Kapiolani property.

Great location, price, and service. Rose helped us and was absolutely the best! She was quick, friendly, and also helped us to decide on a space that saved us $! She is the best!!!!

Kainoa was very pleasant and professional. The low rating is because they did not give me the promo rate because I was my husband's emergency contact on his storage space. So I was not considered a new customer. Also, they keep raising the rental rate on my husband's space. As condo owners, we don't have much space in our condo. I think everyone should do the Marie Kondo thing and purge as much of their stuff so no outside storage is needed.

The place is clean and the staff are very helpful. That being said, the elevators are in a constant state of disrepair and my rental rate has gone up 3 times in the past year. Renter experience will vary, but I average about 4 trips a month to my unit and about 90% of those trips at least one of the three elevator is down. There were multiple weeks where all elevators were broken. It may be silly that my review is based on purely on my experiences with the elevators and rate increases, because I don't go to the storage unit everyday. But when I do... the elevator is broken... and my rate is still going up.

Kainoa was amazing. She assisted my needs by giving me a great deal on boxes. She even helped me put the boxes in my car. Great service.

Excellent experience from and great service from Chyna, Kainoa & Shauntay the ladies at Public Storage Kapiolani

This location is excellent. Kainoa was very knowledgeable and helpful. Customer here for b some time. Great service always clean! Mahalo

Courteous, helpful very nice lady and all the staffs

I rented with the amazing Kainoa, she put all my concerns about storage and security at ease. The access hours are great for after work, and she even provided a cart for us to use. She is super funny and has great energy and amazing customer service. I recommend seeing Kainoa for any storage needs.

All too often in our busy lives we don't stop and take the time to commend people who are doing really exceptional work. So, I would like to take the time right now. Thanks to Kainoa, she made our transfer from one unit to another very smooth. She was very knowledgeable & courteous & has excellent customer service skills.

Awesome ray gets 5 stars in customer service

I have a unit at the Kapiolani location. I would like to give a big thank you to Chynna. Chynna was very knowlegable & was able to explain every thing to me easily & quickly. I had all my questions answered & explained , unlike other places. From begining to end I had my unit with in 15 minutes. Thank you Chynna

Shauntay was very helpful, pointed out the storage options and looked for the best price. She disclosed all of PS's "hidden costs", including administration fees and the fact that you are required to purchase a lock ($22 for a $7 lock). The location itself is very clean, easy access (off of Kamakee) and very secure (personal key code required) with plenty of available loading parking. I visited competing storage facilities and if the above is important, then PS stands out. However, I recommend walking in (versus making reserving space on their website): a) PS will constantly call you for your credit card into. In 3 days, I received 7 calls, so I cancelled that reservation b) not all of the available spaces are on their website....

Nice place and great help from Ray!

Rose was so kind and helpful.

This facility is always extremely clean and all of the units are easy to access. The staff is awesome and they have always done a good job of posting when they will be closed for training and holidays etc. Rose and Chynna are very kind and always answer any questions I’ve had or assisted with anything I needed in a welcoming and happy manner I would definitely recommend coming here for your storage.

rose and Jessica who are very friendly.

This place is awesome, clean well maintained. Hours are great compared to other storage. Once I did not lock my unit containing a very expensive motorcycle. In no time the staff called and advise me of this situation. Best of all is customer service. Jessica is the best, when she is at work its like you are staying at a 5 Star Hotel

I love seeing Jessica and Rose when I go into the office!! They have such an amazing attitude and really make me feel like I matter. Seems as though customer service is always #1 plus the friendly atmosphere is a standard of excellence in my book and a rare find these days!

Steve and Jessica were absolutely amazing. I don’t remember getting service this good anywhere in recent years. I’m very happy with my storage unit at Public Storage and thinking about an upgrade. I would highly recommend this business to anyone. The service is A++++.

Rose,Jessica, and China are so nice and if any problem with extra staff ,just put in the storage room will solve problem much more convenient. So relaxing and quiet area afternoon somehow my stress go away just coming here cleaning up my mess.

The storage is clean and tidy. The access is easy. The staff,Shauntay is extremely helpful and friendly. I highly recommend this place.

Chynna Davis was very helpful. I went in to look at some units and get some info and she provided me with everything i needed to know. Very helpful!

Chynna was the best help! Had an easy moving process thanks to her.

Jessica and Rose are the best. I seem to show up when they are working together. They always greet people with a friendly smile and ask me if there’s anything more they can do to assist with the new unit I acquired. I’ve searched the other storage facilities in my area and this place has the best service, and best facilities I have seen, so it wasn’t hard to make a decision to go with this Public Storage property. It’s kept really clean too! P.S. ~ Roller-guy.

Best storage units in town

Nice people and Jessica really helped when I mentioned I might need a friend to come by and assist.

What is the cheapest rental size storage

The best storage place on the island! Excellent customer service, look for Chynna you won’t look back!

The staff here is outstanding!!! If you need storage come here!