Public Storage Self-Storage Units at 4100 Waialae Ave, Honolulu, HI
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x4'Online only price$ 44/moSmall 5'x4'
$ 44/mo $54Best Price Label1 unit left!
- Climate Controlled
- Inside unit
5'x4'Online only price$ 44/moSmall 5'x4'
$ 44/mo $55Best Price Label1 unit left!
- Climate Controlled
- Inside unit
5'x5'Online only price$ 56/moSmall 5'x5'
$ 56/mo $69Best Price Label1 unit left!
- Climate Controlled
- Inside unit
4'x3'Online only price$ 70/moSmall 4'x3'
$ 70/mo $87Best Price Label2 units left!
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 78/moSmall 5'x5'
$ 78/mo $97Best Price Label
- Climate Controlled
5'x5'Online only price$ 80/moSmall 5'x5'
$ 80/mo $100Best Price LabelHurry!
- Climate Controlled
5'x6'Online only price$ 102/moSmall 5'x6'
$ 102/mo $127Best Price Label1 unit left!
- Climate Controlled
5'x9'Online only price$ 117/moSmall 5'x9'
$ 117/mo $146Best Price Label2 units left!
- Climate Controlled
5'x10'Online only price$ 130/moSmall 5'x10'
$ 130/mo $163Best Price Label
- Climate Controlled
10'x5'Online only price$ 141/moSmall 10'x5'
$ 141/mo $177Best Price LabelHurry!
- Climate Controlled
7.5'x9'Online only price$ 259/moMedium 7.5'x9'
$ 259/mo $323Best Price Label2 units left!
- Climate Controlled
7.5'x9'Online only price$ 271/moMedium 7.5'x9'
$ 271/mo $338Best Price Label1 unit left!
- Climate Controlled
10'x9'Online only price$ 276/moMedium 10'x9'
$ 276/mo $345Best Price Label1 unit left!
- Climate Controlled
10'x10'Online only price$ 335/moMedium 10'x10'
$ 335/mo $418Best Price Label
- Climate Controlled
10'x10'Online only price$ 436/moMedium 10'x10'
$ 436/mo $545Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 488/moLarge 10'x15'
$ 488/mo $610Best Price Label1 unit left!
- Climate Controlled
10'x17'Online only price$ 584/moLarge 10'x17'
$ 584/mo $730Best Price Label1 unit left!
- Climate Controlled
10'x20'Online only price$ 631/moLarge 10'x20'
$ 631/mo $789Best Price Label1 unit left!
- Climate Controlled
Nearby Self-Storage Locations
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Kahala Storage Units Along H1 Freeway
Public Storage in Kahala is located on the north side of the H1 freeway at the Waialae Avenue exit just west of Hunakai Street.
Five miles outside of downtown Honolulu on the east end of Oahu's south shore, this modern, multi-level facility offers a wide range of indoor, climate-controlled self storage units in all sizes.
Keep sandy beach gear out of the garage after trips to Waialae Beach with the help of a 5x5 unit to hold blankets, beach chairs, umbrellas and toys, while surfboards and paddleboards can easily fit in a 5x15 unit.
Trekking up and down the trails at beautiful Diamond Head? Keep all of the hiking gear in one place with a cozy 10x10 unit.
Just across the freeway from Kahala Mall, a 10x20 unit provides ample storage space for residents in Kahala, Kaimuki, Wilhelmina Rise and the surrounding neighborhoods to keep furniture, appliances, bicycles, boxes and more for short-term or long-term storage, while individual storage lockers are available to rent to hold a few smaller, personal items.
Customers from the west can hop right off of the Lunalilo Freeway, while this location is a quick trip off of Highway 72 for those coming from the east.
An enhanced quality of life is something folks in Kahala have come to expect and appreciate, and this Public Storage promises to provide the community with the highest level of customer service combined with affordable self storage options.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 325)
Was a great experience and Hau was beyond helpful everytime I came. Renting was such a breeze with her assistance. Mahalo!
Clean lockers, nice staff. Negatives not 24 hours. And most times only one staff on duty. So if u call, lots of times you have to leave a message. No one in office if the worker is doing rounds, or helping a customer by the lockers, or on one of the floors..
I needed assistance with finding a storage unit on short notice and was very stressed out. As a business owner, I was impressed by the quality customer service I received. When touring the units, Rose provided excellent customer service and was very helpful. With my experience, I would recommend the Waialae branch to my friends and family. Thank you Public Storage for employing individuals like Rose that genuinely care about helping customers.
Very wonderful experience, I plan on coming back again and storing my stuff again. Would highly recommend locking up yourself here.
Hau was such a great help with my move to new storage unit. She was pleasant and made everything so easy. She is a great representative of Public Storage!!
Dora and Donna were very lovey. Had great customer and would totally recommend many others to come here as well. Very easy and quick
Donna from Waianae public storage was absolutely wonderful, was very efficient and knowledgeable also very friendly and felt like we were talking to Ohana.
Friendly,Efficient & overall Cleaness.
Facility is clean. good customer service.
I was greeted so nicely over the phone by your representative, Rose, at Kahala public storage. She showed me the available units to rent. I selected one. Rose helped me through the paperwork so I understood the process.She shows me how to access the storage building using the app. The whole experience was gratifying. Rose is a great representative of Public Storage.Thanks. Marlene Lemke
Great customer service by Rose and Michelle.
We have been very happy with their service. Particularly, Rose was super efficient and attentive to our needs.
Hands down Kahala public storage manager “Rose” is amazingly sweet, she helps and answers all your questions and goes over with you with everything and she makes you understand and feel so comfortable with everything. Storage is nice and clean there and i highly recommend anyone to go see her if you need storage’s. Thank you again rose for your help and happy holidays to you!
Excellent service from Rose!
Rose was fantastic sweet and helpful
Rose was very awesome.she helped me get a unit here. You need a storage come see Rose.
Hau was awesome! She helped me get setup and made the process super easy and enjoyable! We even shared a few laughs
Rose was excellent, explained the process of transfers. Thank you!!!
Awesome facility to store your stuff. Employees are amazing, especially Donna, who always greets me with a warm smile. The area is always clean and safe, so I highly recommend this place.
Could use a seat...I need to sit..moving is always exhausting and I do it on foot. Front Desk could use some interpersonal skills training
This facility is clean and the office staff is outstanding (and Donna is exceptional). When I failed to lock my unit properly they called me within hours; when I've asked them to check on something they've done it cheerfully. My only complaint has been the regular rate increases, which I understand are company-wide and are not in the control of local managers. This year's rate increase was unreasonably high.
Leina was great!!
I was actually trying to make a rental reservation at another location but both Rose and Donna at the Waialae location (hope I got their names right) graciously helped me. They made me feel like my business was valued and that my personal needs and concerns mattered. Mahalo to both of you for for your Aloha and great customer service,
There is a lot of theft at Public Storage. It is a systemic problem. The one on Kapiolani is legendary for theft. It is also an issue for Waialae Ave
Leina was so helpful. Really appreciate all you did 🌺
Leina and Jasmine were so helpful, outstanding service very convenient access clean well lit, straightforward
The customer service is friendly, reliable and very helpful. When they say they'll call back they actually do and they take the time to listen in order to resolve an issue. Layna who recently assisted me and a male representative (whose name I don't have) were professional and amicable. Thank you for being there!
Wanted to recognize Jazmyn Woodard for our high standard of customer service and support. She’s very professional, responsive, thorough and diligent. She takes ownership of issues and handles them promptly even though she has hundreds of other clients to manage. I’ve seen her in very stressful situation handling third parties with poise and confidence. Her presence there makes me feel like an owner type minded person will take care of clients rather than being just an employee. I feel any company is fortunate to have someone with these attributes
Dora and Steven were wonderful with helping me make my move out quick and efficient! Would come back again!
Thank you for a great storage experience. Staff is great here.
Steve was incredibly helpful. He got us two spaces we needed, and saved us money. He is what you need when a crisis hits. Thanks, Steve!
Great service Hdcproductsinc.com
First time renting storage at the Kahala property. Public Storage employee Jazmyn was so very helpful and made me feel very comfortable with the place and the process. She’s a very hard worker and a very pleasant person to make everyone customer of Public Storage feel right at home.
Very helpful and knowledgeable.
Jazmyn was so patient with me she showed me everything she's a big asset for Public Storage.I would recommend this location Jazmyn Rock she's a Start. Bravo!!! Jazmyn.
Very helpful in getting me quickly switched to a smaller unit. She was pleasant to speak with and provided excellent service. Thank you.
Thank your for the service jazmyn!
Jazmyn is one of the most pleasant and accommodating staff member's and always makes my visit pleasurable and seeing her smiling face makes it easier to pay my storage bill
Jazmyn was excellent in her professionalism. Check-in went smoothly, She answered all of our questions. She made sure we understood what we were signing.
Amazing front office staff! Clean building. Jazmyn is great help answered questions without making us feel like we were bothersome.
Very good storage!. Thank you!
Very clean and reliable. Great service and staff
Reservations, viewing the property and storage space and opening the account was quick and easy. Donna and Rose were helpful and wonderful to work with. Actually enjoyed the entire process ...
When I arrived to rent my storage unit I was greeted by Jazmyn. She was very professional and friendly. She quickly got me set up with a unit. Her customer service is top-notch!!
They were wonderful🙏🏽
Jazmyn was very helpful this morning. Public Storage staffs the facility very well. It is good to talk with people who are knowledgeable and able to help. A good, clean and air conditioned facility that is first rate.
Jazmine is the best most helpful and efficient! Facility is a clean, safe and professional base for for business needs.
Jazmyn was very professional and helpful from day 1. She continues to be of great assistance and friendly. Great employee 👏 👌 👍 🙌
We got robbed there and not any camera surveillance evidence like the locals stole it all and the insurance company we are dealing with won't pay us coming up with all the excuses not to pay. Don't put your expensive items in there especially generators and food truck items you can be sure there's an inside racket happening
Jazmyn was great! We needed more space, had tried a unit for a month, and still needed something different. She was sooo helpful and gracious. Definitely check this PS out.
Juanita was wonderful in showing me my options. She was patient, showed me 3 units to be sure I was ok with location and size, answered all my questions in a friendly manner and never once made me feel like I was an inconvenience. She truly cares about the people that use this facility, I’m so glad I chose this location over any of the others in the neighborhood!!
Jaz was so helpful, friendly and thorough. I felt like I was in good hands. That made it feel like I could trust the location. She is very good at her job
Great experience. On site manager was helpful and clear, picked a great unit close to the door, and walked us back to see the unit before we moved forward with payment and contract. 10/10!
Awesome customer service!! Alway great to do business here! I would recommend anyone to this location!!
Willa & Jazmine are the best part of this location. Helpful, informative and friendly. The store is conveniently located by Kahala Mall with lots of storage options & online deals.
Willa was awesome! Never been to a storage facility before and was helping a friend out. She kindly and efficiently walked me through everything I needed to know. Highly recommend.
Evelyn was really, really helpful
Wella is an awesome Gale you can probably find storage anywhere but with her personality you would definitely want to choose this location accommodating clean affordable so convenient to everywhere I do household moving in Asheville North Carolina one of my friends has storage here she has been here for several years
WILLA WAS ONE OF THE sweetest employees that helped with moving my stuff! She explained everything to the best of her abilities and was wonderful! LOVE HER
This is an excellent choice for storing your items. It's air conditioned, very clean they have heavy metal carts small and large to transport your boxes, furnitures, items small and large. You are given a security code to enter to your floor all units come with an assigned lock. Each floor is assigned a code per customer. No one person has the same code even if on the same floor. You cannot access other floors with you code. How awesome is that!!! This storage facility is easy to get too. It's located next to an on and off access to freeway before Kshala Mall. There is a staff right by the entrance over seeing the elevator entrance. Very, very clean!!!
Very helpful staff. Great service, clean and convenient facility.
Willa and Evelyn were great!! Called me before my appointment, helped me with everything I needed and made this move super easy. Second time using this storage and never had any problems. Very military friendly!
Received help from Willa and Evelyn. So nice and really helpful!
I’m was very fortunate to have the opportunity to have Kainoa, Wila, and Evelyn assist me in my selection of a unit to put all my junks. They were very knowledgeable and awesome..
Willa was great and incredibly helpful & accommodating. Especially since this is my first time at Public Storage. Thanks for all your help, Willa!!!
Willa is SO amazing! She is so helpful, kind and knowledgeable. We really appreciate all that she does for us. Met Evelyn today - super nice as well. If you need storage needs go see one of them!
Willa is what makes this public storage facility special! She is very knowledgeable, friendly and efficient in helping with any issues. She always has a smile when she greets you!! My only complaint about all Public Storage facilities is the lighting. Great lighting in the halls but not inside my the unit. Mine is very large, so may be part of the problem. I usually bring a flashlight or battery operated lantern.
Willa was very capable and efficient with helping me with an ongoing problem. She offered a solution that was both timely and extremely cost efficient saving me several hundred dollars. She has a wonderful personality and her assistance was much appreciated. Over the many years I have used this storage company and the staff are always very helpful and supportive it is a pleasure to do business.
Willa and her district manager went above and beyond to help a 90 year old friend who had misplaced the key to her storage locker. This is what OUTSTANDING customer service looks like! Thank you again Willa!
What is fax number at Public Storage, 4100 Waialae Ave Honolulu HI
Willa assisted me upon check in and she was a huge help and very informative. The unit is feels safe, secure, and clean and the location is prime. Mahalo nui!
Willa & her staff are very professional and friendly. Will always recommend.
The Best place for storage. It was my first time and it was quick and easy. Thanks Renee and Kent for your great customer service.
Made a call and the next day we had our unit. Excellent service with aloha!
Clean facility and convenient location. Staff is friendly and helpful (especially Willa).
I am SO glad I chose Waialae Public Storage to store my things. From the moment I met Willa & her team I knew that I made the right choice. I stop by my storage unit at least once a week & I am always greeted with a happy smile & wave from Willa. There is never a day that she’s not smiling or laughing. She makes everyone feel welcome and comfortable. She goes above & beyond to answer any questions or needs that her customers have. We definitely need more people like Willa!!!!
willa did an amazing job! 6 stars!
Willa makes this Public Storage location the best— always cheerful, friendly, and helpful. She goes above and beyond the call of duty in assisting customers, knowing most by name and staying after hours if necessary to allow customers to finish loading or unloading and to use the restrooms or carts. The facility itself is easily accessible, clean, cool, secure, and provides moving supples for sale. The units come in various dimensions and are reasonably priced. Willa can provide customers with referrals to movers. Mahalo Willa for all your help over the years, Aloha
Willa was very helpful and knowledgeable. Absolutely recommend Public Storage.
Willa is super friendly and very helpful! I also like the facility itself .. It’s very convenient.
Awesome storage place , and Willa has awesome customer service.
The location is close and convenient as it is right by the freeway onramp. Staff is friendly and professional. They ensure that you understand how to access your contents and explain all of the options such as storage insurance that you can purchase as an option. The staff, Donna and Thomas were there the day I initially rented my storage space even stayed past their working hours to assist me in the process. Highly recommend!
Service was excellent! Willa was very helpful and very knowledgeable . Definitely would recommend this storage to a friend moving.
I highly recommend Public Storage, and their employee "Willa"!! I am a Real Estate Broker and Property Manager and I love the convenience of storing the overflow of items I have. Their employee, Willa, is especially helpful and she goes above and beyond to be very helpful and make sure everything is running smooth. Thank you Public Storage, and Willa!!!
Willa was a wonderful employee. Great service!
Love the staff , Willa is the bomb!!
Simple, easy, good location.
You must come down to this Public Storage and see Willa who has outstanding customer service!!!
The best in cleanliness & service. We've visited several storage sites around Honolulu prior to making a decision. This Public Storage site on Waialae Ave. is the best in consistency based on: 1. site cleanliness both external and internal areas; 2. no stench or funky scents to mask odors; 3. the service is also topnotch from beginning to end. Willa is exceptional in the initial as well as the check out process. Her friendly smile & wave as we come and go brightens your day. We used their storage for 6 months and have experienced excellent customer service and the storage facility is immaculate.
I needed space to store equipment. Willa R. was extremely helpful in selecting the right space and taking care of my needs. I'd highly recommend them!
Willa was amazing! She did an amazing job getting my roomate and I into a storage unit for an affordable rate! Would recommend this location again.
Willa gave great service! Fast and very sweet!
Convenient and clean. Willa was very helpful and patient with us, on several occasions, in explaining how the rental works and showing us a unit. Thomas was efficient in signing us up and showing us our unit.
Willa was a really big help. Super nice, she was able to accommodate us with what we needed. Great customer service! Thank you Willa!
Willa, at the kahala facility was wonderful when we were downsizing to another unit and lost our key. She got us a locksmith in 10 minutes and was so helpful finding us a new unit and fixing my code. Keep her and promote her already!!
Willa was very helpful in getting us setup
Willa is the best! She helped us figure out what size storage unit to get and helped us figure out how to get our pod here and loaded.
Willa has the best service in the store!! 10/10 customer service, I will be back! Thank you!
Great experience! Willa and Carol helped me out! All the employees are always so helpful
This store is fantastic! Ro, the employee who assisted me, was excellent! I informed her of my moving and storage dilemma and she was on the ball with a solution! They have many sizes of storage lockers, all of which are climate controlled and very secure, to meet everyone's storage needs! She even made the process so smooth too! I would highly recommend this store to all my friends and family!
Excellent service from Willa today! Very helpful and friendly!
Awesome attitudes Very clean Everyone very helpful
Willa is da best...super helpful
Willa was great! Very helpful and accomodating. It was a good experience for the first time! Thank you!
This is a great facility. Very convenient on and off the H1, and the Management and staff was superb. Willa was polite, patient and totally understood my needs before I finished the sentence. She made my decisions easy and clear. I would highly recommend this site to anyone.
Awesome Customer Service. Willa is the BEST! I love having my storage unit at this location knowing that the staff here is trusting and amazing. Always effortless.
Willa R. was very friendly, helpful, and patient with my questions. She made the process very pleasant and smooth.
These guys are AWESOME!! Super helpful and accommodating. Took heaps of time to show me units and answer all my questions. The staff told me about all promotions and helped me figure out the best deal for my specific needs. Best neighborhood storage for sure. Kahala is the place to be!! *Shout out to Willa & Steve for being the s**t
This is a great place to store your items, it is also very safe and the people that work there are friendly and helpful. Please ask for Ronda or Willa they are amazing.
Wills is absolutely wonderful in helping me with my storage. And consistently so! Excellent employee!
Staff was kind and thoughtful. I had to move to a closer to my home location.
Willa was great at helping me get prices with storage units! Shes much more helpful then the past grumpy manager!!!!!
Oh my goodness. I was in a rush to get storage space as I am in between moving and traveling to Japan tomorrow. Willa was very Professional and Unbelievably Geuine. Both are a rare thing now days. I would definitely recommend this Location and this young lady. Willa to be Honest, You Rock! You are Awesome.... Thanks , Vince M
Willow was Awesome!!!! I’ve been a customer for over 8 years !!!
Willa and the rest of staff were very accommodating and helpful! Great service and very convenient location!
Willa is the bomb. She was super helpful and friendly. Mahalo
Willa was wonderful - helpful, managed all the details perfectly and very nice too. What more can you ask for? Thank you Willa!
Great lady-cheerful and very helpful. A pleasure to deal with.
I have had storage space at this facility for many years and recently needed another unit. The manager Willa was very organized, helpful and courteous. Because of the employees I would recommend this place highly.
We went in there to quickly book and sign a lease for a unit that we reserved online. We were running errands and in kind of a hurry, and Renee was very helpful and understanding. We got everything squared away in a very timely manner while still being able to ask her a lot of questions and she was still thorough about everything. Great service, great secure space, and very fair rates. Thanks, Renee!
Although my review is a week or so late, my experiences at this location has been extremely pleasant and fun. Willa R was very welcoming and a breath of fresh air. Her personality is infectious! Happy go lucky yet professional. Helpful, assisting me with the boxes and packing supplies to my car. Boxes and packing supplies are high quality and worth every penny. PLUS, you can return what you don't use with your receipt. Thank you Willa for making my experience a great one. I will definitely be back. Donna Mae Soares 😁👍🤙🤙
I may as well rent a studio and just store my stuff in there with what they charge per square foot. When asked if they could waive the full month fee or pro-rate vacating a unit a few days after the beginning of the month, management took a hard line and charged this customer with over a decade of history renting from the Public Storage, the full month. Very poor customer service. I will never rent a unit from them again, and will never recommend them to anyone. Two thumbs down.
Had a small locker but needed to switch to a larger one (surprise!). They found us a locker cheaper than what we had originally, handled all the paperwork smoothly, and pro rated a three-day overlap so we could move leisurely. Thanks, Public Storage.
I’m sticking with this storage for reals! I’m absolutely happy with the service! Willa is amazing and I do recommend this to anyone looking for storage with the best of service! Everything that I expect and more with the friendly customer service.
Renee was terrific
We have been renting a unit here for the past several years. Willa R was so helpful and friendly with assisting us!
Friendly and polite service provided by Willa! Thank you!
Willa was the most amazing representative. She explained the process of renting a unit so that I felt comfortable. My concerns were addressed and I am a very happy customer. The best place to put your extra stuff. Mahalo!
Last month my folks and I were moving and came in several times. Willa was always there and with a smile. Helped us out with our boxes. She was very fast and friendly.
Willa was awesome, quick and efficient! Got me a unit in record time and got me out of a jam! Thank you!!!
Willa and Renee best Anty’s out there need storage go see them at 4100 Waialae ave for all your storage needs
VERY COURTEOUS ,PROFESSIONAL,AND EXCELLENT PR WILLA.
Very professional and great costumer service by Willa. Helped us when we needed carts to use after 6:00, which was their closing time. I highly recommend this place!
Willa has been professional, quick, and kind every time I’ve visited. Unfortunately lost my keys and she was very helpful in offering me a new secure padlock and then even helped me in arranging for her boss, Carol, to cut it off. Big mahalo for making each visit smooth!!
The facility is clean and tidy. The products for sale are well displayed for easy access and clearly price-marked. The manager was particularly concerned about security monitoring and locked up before giving me a tour of the rental spaces available. My first rental storage space experience and I am impressed by how fast and easy the process was handled.
Willa and Ro were awesome and super helpful!!! Aurite!! Cheehuuu!!!
Rented a storage unit this morning. Willa was awesome. Walked me through my options and ended up saving me half what I expected to pay!
First off, they only give you a survey card to do this survey if you tell them your experience with them was good. The lady that closed out my account asked me how my experience storing my stuff was, and she waited until after I told her it was good before she gave me the card to do this survey. I feel that if I answered that question any other way, she would not have given me that card. The good: I was only storing my stuff while my house was being renovated for 10 months and I can say that storing my stuff period, went as expected and was good. They stored my stuff and that went as planned. I stored everything, came back, picked it up, and closed my unit. In the beginning, the very first lady I worked with that booked my unit was knowledgeable about storage too—which was actually nice because she did recommend bedding storage bags which was actually a really good idea for me to protect my beds. The bad: Everything else about the experience though was pretty horrible. When I first was booking the unit, it was not until I was pretty much signing the dotted line that they told me promos don’t count if you have family that already store with them. They also don’t disclose until the very end when you’re signing up that it’s required for you to have insurance on the unit (I believe through them) which is an additional cost. So really, what you think you’ll be paying, is not really what you’ll be paying because you’ll definitely be paying more than what you expect. They also pitch “first month free” promos which are great, until you realize that they put it in the lease that they can hike the rate at any time. I went in knowing this but it still seemed pretty planned on their end when my rate got hiked. My first month was free with a promo, but my rate got hiked two months in which pretty much negated my savings on the first month. What can I do when all my stuff is already in there too? Just pay it and eat the rate hike. They also don’t prorate charges if you move out of a unit early so keep that in mind and make use of all your storage time if you can. Lastly, the people there aren’t very helpful or nice in general, but they’re even less nice or helpful if you’re trying to leave them and close out your unit. I can tell you that I work in customer service as well and was never unpleasant or mean to anyone—because I know what it’s like to work with people and my transaction was pretty straight forward, but it just seemed to be in their personalities that they were a bit uncaring or sketchy. I hope to never have to store anything ever again after this experience.
I cant say enough about how wonderful Willa is. She was so helpful and knowledgeable. The location is easy to get to and very well kept. If you need storage go see Willa. She will have you all set up in no time and she does it all with a smile!
We moved from a large home and until we find the right house we just can not have all our precious belongings with us. Instead we have kept the extra items in a large unit at Kahala public storage. The staff—in particular, Willa, has always been very helpful, professional and easy to talk too. We have been able to downsize to a couple different units and Shannon and Willa have assisted us in picking just the right location that is easy to access and saved us money. Mahalo nui loa!
Willa was friendly and very helpful. She found me the perfect storage unit for my needs. The facility is conveniently located, clean and secure.
This was my first time getting a storage unit and Willa was extremely helpful and informative. She explained everything in detail and was fun to talk to. Definitely reccomend!
Excellent and friendly service! Five star review! Willa is awesome!!!
Nice people and very helpful
Went in to purchase boxes for a move. Very accommodating and pleasant service by Willa. Great job! Will definitely use this location again if we need additional moving products.
Nice workers very helpful clean well lit
Willa provide very professional customer service, she has great personality and promptly showed the storage unit for rent. No wonder you guys are America Self Storage LEADER with employee like Willa. No wonder PS is America’s Self Storage Leaders. 🤙🏻
Willa R. was great!
Willa gave us exceptional service and tried to give us their best rates!
Willa gave excellent customer service!! I'm very happy.
Willa helped me do it for less then 30min plus cost effective Many Mahalos Willa Ciao
Our family has 3 storage units to hold all our holiday and fundraiser items. Location is so convenient and we love that they have air condition. Staff is very friendly and helpful!
My family and I have been renting a couple storage units here for the past few months, and thus far my impressions are all positive. Staff is very kind and welcoming! Renee helped me find just what I needed, and overall I had a very pleasant time. Would definitely recommend this location to anyone looking for a hassle-free experience with friendly staff.
Super friendly, fast and easy rental. Renee was fabulous! Helped us with setting up our account and showed us our space. Everything was simple, quick and easy. Lots of supplies to choose from right in their office. Public storage is very accommodating to your needs and all done with lots of Aloha.
The process of renting a storage unit was very easy. Shannon assisted me every step of the way. She is not only very helpful, but friendly, knowledgeable and courteous too. Thank you Shannon!
Shannon was a very pleasant customer service representative and processed my rental very quickly and efficiently. She explained entry procedures to me and the options for monthly payment. I was able to complete the rental process within 10 minutes.
Renee, who usually works at the Kaimuki location helped me at the Kahala location, and she was so accommodating. She called me almost immediately after I reserved a unit online, and waiting for me to get to the office, even though they were closing soon. She ended up meeting with me for 30-45 minutes after the office closed. She really wanted to see what would work best for my situation, rather than trying to get me to rent the biggest unit. Thanks for making the process so seamless Renee!
I went in today looking to purchase boxes. Willa helped me for 10 minutes, eventually cutting cardboard for me to make my package fit in a smaller box I brought with me - and I never bought a thing. What nice service! I'll be back.
Well kept. Gloria is awesome
Great location and awesome staff. The service I received at Kalaha Public Storage made me feel like a valued customer rather than just a unit number. Ro helped me check-in to the unit I reserved online and was thorough in giving me a tour, inspecting/confirming my unit, completing paperwork, answering any and all questions, and assisting with any extras I needed. We had a great time chatting throughout the process. The facilities are clean, quiet, and well-maintained. I am very happy I chose this location for my storage needs. Mahalos!
I'M PISSED!! I made reservations for a 7'x9' specifically because they OFFERED a $1/first month rate. I even explained that I rented several years ago and askwd if that would ruin my eligibility and they said 'NOPE!..as long as you haven't rented within the past 7 days, you're fine." I even explained that I was authorized on my husband's account but that it was HIS account. When I got to Public Storage, Gloria there would NOT HONOR MY RESERVATION that I JUST made the previous night!! She said she she wouldn't honor my confirmed reservation that the company emailed me because I was authorized on another account (which I already confirmed while making reservations). I told her I already explained everything to them while making reservations and Gloria (property manager) said "they'll say whatever they need to say to get a reservation." I explained that THEY LIED. She stood her ground and didn't budge with my reservation. So now, instead of the expected $1 I was told I was paying, I was forced to pay $235!! HOW DECEIVING AND WHAT CROOKS! She knew I didn't have a choice because she saw the truck with ALLLL my stuff parked outside. SO PISSED!!
Dealt w Gloria, she was knowledgeable, efficient, and very friendly! This location is easy on, easy off H1 & Waialae Ave, clean & very secure, both ladies were great. Much mahalo Gloria!
Carol was the bomb help! Kind thoughtful, cheery and a positive ambassador of Public Storage!*:-)
The staff (Gloria and Shannon) were so helpful and went out of their way to assist me in reorganizing my storage unit. Their service to help me was outstanding.
I've rented storage space many times over the years. It's a fairly dry experience, and one that I want to be quick, accurate & executed by a competent & knowledgable person. GLORIA PAET is by far, the most competent individual at any Public Storage on Oahu, that I've ever interacted with...and I've worked with many! GLORIA cuts to the chase, is accurate & genuinely makes every attempt to save me money. I trust GLORIA because she is competent, but I enjoy interacting with her because she is a respectful, helpful, personable human...rare!
Quiet, clean, staff is very efficient, compassionate & we love them all the Kahala Gang...
Great Storage Company with Amazing Customer Service. We ran into a little problem and Gloria was there to help us with everything. What an Amazing Asset to such a Great Storage Facility. Definitely recommend checking out Gloria at the Kahala Public Storage for all your Storage needs. Mahalo for all your Help.
Great service! Friendly staff! Thank you.
Only one pain to get too,and only one way too go out real pain to get two and living is horrific
Staff (Gloria & Shannon) was great. (Helpful and informative.)
Gloria was awsome. She was always helpful, upbeat and willing to answer any questions I had. Gloria and Shannon were both very professional and pleasure to work with.
Such an awesome experience!! We went here to help our Mom with her storage situation. Gloria was an absolute Godsend. She helped us save a ton of money by going from three units to one big one. She couldn't have been more helpful and caring. Can't say enough good things!!
Gloria was the best helped me out with finding a unity and went above and beyond what most people would do I will recommend this facility to everyone and tell them to ask for Gloria she will take good care of your needs and really cares
Shannon and Gloria continue to provide excellent service to meet my storage requirements. They are knowledgable, responsive, friendly and very professional. I would seek their support for my future storage needs.
We love this place Gloria and Shannon are awesome JF Movers love ❤️ it here :-)
I have been with Public Storage for a number of years and I can honestly say the main reason I stay with Public Storage is because of the staff, Gloria and Shannon. These ladies make my experience feel like I am dealing with family. The other reason I stay with Public Storage is because of the convenience, cleanliness and security of the facility. Mahalo Public Storage, but especially Gloria and Shannon, you make my visits fun and enjoyable, without you I might be looking elsewhere.
Shannon and Gloria are great. Always helpful when we need boxes or storage
Dealt with Tiffany, Larissa, and Shannon at the Kahala location. They were useless and unfriendly. Highly recommend going elsewhere. Lie about the climate controlled environment. A/C off @ 9pm on at 5:30 am. If this seals or breaks the deal i suggest to find another ccimany. Theft is rampant and staff doesn't care. Bums everywhere.
Gloria was a great help. Have rented in the past & the location is always clean and the staff always nice & helpful.
I have used many other storage facilities through the years. Some, very bad experiences as to keeping my items clean and safe. The facilities are very nice. Huge elevators make it easy to access and load and unload. But the best thing is the service and accommodation I got from the staff. The really made my experience pleasant. Very very helpful with helping me best understand my needs and how best to deal with them on price and size. No hesitation here on giving a good review.
It's a great deal for a storage unit good prices. The service provided is good also. There is no trash cans on the site.
My son is a returning U of H Manoa Junior and sought out this site to accommodate his return to island August 6th....both the District and Site manager were flexible and positive for my sons move in and move out !!!!
Only three moving carts in the entire facility! Water fountains are broke both of them. Just a poorly run location. Nothing like I've come to expect from this chain. Kahala Public Sorage is the worst possible storage alternative
Customer service is fantastic. Gloria is absolutely wonderful to work with. She made the experience easy and comfortable. I felt she gave me her undivided attention and time. She walked me around the facility and showed me multiple units to make sure i found the right one. I would recommend this location to anyone.
Fantastic Place! Gloria and her staff did an amazing job of making sure our belongings were safe and secure. They also are extremely friendly! They know their customers by name!
Gloria was very helpful and nice.
Gloria provided an excellent overall experience for me on my storage unit rental journey. Her professionalism and expertise took care of all my storage needs. I will definitely recommend this facility to friends.
I had one of the best experiences ever when I went to secure the unit I reserved on-line! Gloria was wonderful - professional, knowledgeable, explained the details, answered questions with the ease of her experience. But in addition to that, Gloria has a wonderful personality and is so easy to talk to that by the time I left after doing the paperwork etc., I felt I had known her far longer than the time it took to do the deal. And while I have had storage over several years with 2 other companies, this location is very well-maintained, security is very good, and the access hours are terrific! I feel very good about going with Public Storage! I am limited to only 5 stars in the rating process, otherwise I would give Gloria 10 stars easily -- and the facility too.
Kahea, Shannon and Gloria were all incredibly wonderful. Friendly and efficient! It was so easy to open a storage space and the facility is immaculate. Parking is always available and the location is very convienient. I highly recommend!
The service was sensational. Gloria who help me with my rental was top notch when it came to knowledge of Public Storage, high 5 Gloria!
Kahea was quick and efficient with our storage needs
Kahea was very helpful. She had good customer service. Well informed of what got to offer
Nice friendly helpful got a great deal
Gloria prop manager and kahea great service very accomadating.
Hi there, the admin staff is very nice and very helpful. ***** five stars to Gloria that help me professionally. A note on the $1 promo PS offers. I sign up for 72 sq.f. storage with first month promo of $1 rent. End paying $62 for the first 20 days (they bill on the 1st of the month, so if you begin later than the 1st of the month, you will pay the first pro rata rent the day you move in and then the first 1st of the month you will pay a new bill for 30 days. In the first bill I paid: - $ 1 rent (ok) - $ 25 admin fees (it should have been $24 as per when I registered for it!) - $ 15 compulsory insurance that covers $5000 (did not see this compulsory insurance in the registration and booking) - $ 20.93 locker that otherwise is not provided by PS (did not see any notice about the fact they do not provide the padlocks for the storage, so if you do not have one you have to buy it!). About security, I can confirm what is written by other people on YELP platform. The area does not seems very secure, there is an access time outside trading hours that allows potentially anyone to get inside the building and steal. If you store anything that has some decent value, it may be a good idea to opt for a better location that offers higher security. cheers
Kahea is awesome she sold me some boxes and we conversated and laughed. Just great customer rapport highly recommended for your storage needs.
Kahea was terrific and great customer service
Kahea help me a lot today. She is very helpful
No problems at all. Kahea was very helpful.
Great service today from Kahea! Very fast, pleasant and knowledgeable.
Gloria and Kahea were great, thanks
Gloria was fantastic!😊. She understood exactly what I needed and she exceeded my expectations not only in choosing the locker but for being customer focused, professional and efficient. Thank you Gloria for always being a great help😊😊
I have my own storage areas, but seemingly am in near constant need for boxes, and Gloria and company at the Waialae address have always served beyond the call. The facility is very well organized, materials are plentiful and at hand, discounts are available (especially if you are smart enough to buy in quantity) and, although I may be a special character to deserve such wonderful service, I have been afforded the extra bonus of pre-assembed banker's boxes, which may only be evidence of my equal care of the team there, as nice to them as they are to me. Access is easy off the freeway and the return to many lanes even simpler. For stars to mark the quality of this place, try counting those residing in the Milky Way.
Simply, Gloria, the manager at Kahala Public Storage made my signing up for several months a pleasant experience. She was efficient, friendly and very helpful. I would recommend Public Storage because of the thoughtful individual attention. Aloha and Mahalo, Stan Johnston
Shannon is the best! Very helpful...
Gloria, the manager is an awesome person in that property. She has EXCELLENT customer service!!
It was Awesome! Ms. Gloria was the bomb! Thanks so much!!
Awesome customer service very helpful!
Gloria and Shannon are always courteous and friendly!
I stopped by to get some help with getting boxes to ship a bunch of things to the mainland. Gloria helped me with figuring out how many I would need, measurements- how to best pack some fragile things... Great customer service and very patient at the same time!
I came into the Kahala office looking for boxes to help my roommate move off island and was greeted by Shannon who helped me decide what size would be best for shipping. She was very nice and attentive to what I was looking for and trying to do. I will definitely be back when I need more boxes or a storage unit.
Gloria was very helpful and friendly. She explained in detail about Public Storage. Daniel (usaalone)
Steven with customer service was professional and very apologetic, for not having the correct keys and codes- since he normally doesn't work at this site. Push carts are available after office hours, which is nice. Site was clean and organized- looked real secure.
I've been a customer for a while. From the beginning to now I have always admired the professionalism of the Staff. Tiffiany, Shannon and now Gloria have been more than helpful and always ask if everything is OK and if they can help in any way. The facility is always clean, accessible and secure. I'm glad my wife and I chose Public Storage for our needs. It brings us complete peace of mind knowing our property is safe and secure. Keep up the great work. Pops
My experience at this public storage was great. I worked with Gloria and she was kind helpful, informative and gave great customer service. The facility was clean and well kept and Gloria took me on a complete tour and made sure that I understood everything. I would highly recommend this location to anyone looking to store whether it be long term or just for a little while.
I recently had to take my mother to a nursing home and my husband and I were left with the decision of what to do with all of mother's stuff. I stopped by my local Public Storage in Kahala and there I met Shannon, who was incredibly helpful. Shannon walked me through the process of determining how much stuff we had, picking an appropriate size unit, and what boxes I would need to move everything. Thank you Shannon. You made a difficult task so much easier. Kay
If you want security, temperature control, easy access and awesome customer service from a friendly and professional staff then the Kahala Public Storage is where you should store your things. Though the rates are higher at this location they are well worth it All of my interactions with the staff have been positive and they have gone out of their way to ensure that my specific needs have been met. They know how to assist you with everything from how large a unit you will need to calculating how many boxes and supplies you will need to move. I would like to specifically speak about Gloria who is the manager. She has gone above and beyond with her customer service. She is very proactive including saving me money by alerting me to a less expensive unit, helping me relocate, assisting with my invoices and she does this with genuine warmth and a smile. She even was able to loan me a dolly for free as well as assist with which movers are the most reliable and careful. I have also had the fortune to witness how Gloria and her staff interact with other customers and it is exactly how I have been treated, with excellence.
The Kahala Public Storage has great customer service - especially Gloria, who was a huge help when I needed to update my mother's storage locker information. And everything is clean, neat, secure, and easy to get to. Mahalo, Gloria!!
Gloria helped me with all my questions and provided quick answers and information during my visit. She extended her warmest aloha to make sure everything was taken care and my questions answered!! Thank you so much for all that you did!!! Mahalo!!
I'm a returning customer and always appreciated their professional staff. Gloria did a fantastic job finding me a suitable storage space. This location (on/off the H1 Freeway) works very well for my needs.
I'm happy to write that Gloria and Shannon are the most amazing employees Public Storage has in this area. They are always friendly, caring, and comfortable in delivering the most professional service oriented standards. I look forward to their assistance whether at the counter or on the floor. They feel like family. Good stewards overseeing and taking care of our things and ensuring that proper security measures are always in order. They are very clear with their instructions and clear about the business. In fact, Gloria, demonstrates years of experience in the business and can teach you a thing or two. She can read a person's character which makes me feel ma'a about my possessions being safe and clean there. That storage area is clean and in terms of acuity of senses, both Gloria and Shannon exude excellent command of the English language, appropriate friendliness, possessing firmness in dealing with people from all socio-economic backgrounds, education, attitudes, and life situations. They are culturally sensitive too which is an invaluable credit to the company in my opinion. Prime examples of consistency and care. Thank you for reading this review!
Shannon provides exceptional service, always available -- including weekends -- very fast, as I'm always in a rush, and thorough. Very effective. Facilities, easy access, clean, safe, elevators working, access times great for those working greater than 12 hour days.
I travel a lot for work and have storage units in NYC, LA, DC and MIA, this branch in Hawaii is by far the best. It is the friendliest, cleanest and most convenient. They always have carts available, parking available and the staff couldn't be more helpful. Special thanks to Shannon for making everything so easy.
Awesome job in Customer Service Gloria and her crew at the Kahala Public Storage helped me with my needs fast and effectively and made you feel welcomed....Thank you Kahala Public Storage crew.....
Kahala Public Storage was amazing! A bit of background and I will try to keep it short and sweet but we were having the hardest time trying to renovate our newly purchased old house and needless to say, after multiple contractors and issues, we finally worked with people who could get the job done. That's where Kahala Public Storage came in to save the day and specifically the fact that Gloria was extremely helpful throughout our whole process. I was able to find a 10 x 17 unit (last one they had!) and rent at a reasonable rate so we could start our construction. As all things construction related go, the timeline was shot and Gloria was able to help lead me in the best case scenario to maximize our storage and keep it affordable. We also shared horror stories of trying to renovate old homes as she went through the same thing earlier in 2014. Point being that the location is extremely convenient (right off the freeway), the people who work there are so so helpful, they have more then enough parking to maneuver a big moving truck, and they go the extra mile to help their customers. I know that if I store my valuables again, I will certainly be looking them up and once again thank you so much to Gloria and the staff at the Kahala Public Storage!
facility is clean and humidity level is constant. the facility is available when i need to access it. The office staff is always friendly and helpful.
Thanks Gloria for the excellent help we received!
I downsized my current unit to a smaller one, and Gloria was absolutely wonderful! She had all the paperwork ready and waiting, and was so professional and friendly! Although she was beyond busy, she treated me like I was the only customer there. Her customer service is outstanding, to say the least. On a scale of one to ten, she is a twenty!
Gloria and Shannon were a pleasure to work with. They were knowledgeable, professional and very helpful in setting up a storage unit. Whenever I visited the site, they were always friendly and offered assistance. When I had to arrange for a POD delivery, they were very accommodating and insured a smooth drop off, loading and pickup. I would definitely return when I need another storage unit.
Taylor was EXTREMELY HELPFUL and I was very happy while I had my belongings stored in Hawaii.
This was my first experience with a storage facility, and I could not have been more pleased with the friendly people and the clean and well run facility. Gloria was a tremendous help, showing multiple units and providing guidance in so many ways. My needs changed during the process and she was most accommodating. I was always met with a welcoming smile and positive attitude which was contagious. Thank you to the staff at the Kahala location, through your excellent customer service, you made a very difficult period of time, a whole lot better. Mahalo!
Most recent visit to Kahala Public Storage was a pleasure. Always good to see Gloria since we miss her from the Kaimuki location where she provided outstanding customer service. Fortunately she is doing the same at Kahala. Thanks again for all your help with accommodating us with our last minute storage needs. Thanks again. Darryl Hill U.S. Navy Retired.
I am very impressed with the customer service at this location. Gloria is attentive to the requests and concerns of customers. Thanks!
I am a long time customer at this location. Shannon has been helping me with various requirements and preferences over the years with great suggestions. Shannon is very professional and detail minded. I really appreciate Shannon's calm and friendly personality which makes stressful moving problems a lot easier to deal with. Three other employees at Kahala Public Storage were also great, Tiffany who worked there a long time moved to another branch was fantastic, Steve and Gloria who helped me a few times were very pleasant to work with, but a very special thank-you to Shannon for all her help because she was always on duty when I used the facility.
Good experience. Gloria rocked. She made the short wait and the glitches in the reservation easier to accept. Lucky Public Storage Kahala has her! Space is clean. All good.
Couldn't have been more pleased with the storage unit rental experience today. Gloria explained all the details beforehand so when I went in to sign the lease I had no surprises and had everything with me to close the deal without problems or having to come back. The staff was very warm and accommodating, showing the unit, considering our needs for frequent in & outs & allowing a unit closer to the elevators. Job well done!
Please accept my sincere thanks for the service and counsel provided me by Gloria at Public Storage Kahala. A recent price increase had me thinking that the wisest thing to do was to build a storage on my property and move all my belongings home. Gloria did not try to dissuade me from that plan but did inquire as to my specific needs. After her counsel and advice I realized that I had some property that would benefit from the climate controlled environment at Public Storage Kahala. Gloria also suggested specific strategies for reducing the amount of space I actually need. As a result, I quickly moved into a smaller unit at your Kahala storage facility. With a little extra focus we were able to determine that a smaller unit at you facility was a reasonable alternative. Gloria also went out of her way to help me arrange for the move and to instruct me on using the on line reservation features on your website. I am very happy with the move and the monthly savings. Thank you Gloria and thank you Public Storage.
Friendly, helpfuI, and clean. I don't usually take the time to write reviews, but in this case I wanted to recognize a particular employee. Shannon was very friendly and helpful when I arrived at the Kahala Public Storage. I was impressed as she juggled current customers, the phone, and myself. I only went there looking for cardboard boxes and some tape, but she changed my opinion of storage units and I'll probably keep some of my stuff there while I transition to my new house. Thanks, Shannon.
Recently had to use a public storage for some stuff and the staff member who helped me was incredibly helpful and friendly. A ms. shannon siemer (sp) at public storage you made my annoying task of needing a storage unit, pleasant! Thanks!
Love Gloria and Shannon! They are awesome and helped me find a unit when I needed it right away. Gloria also helped me to find another unit on the same floor when we got more stuff! It saved me money to store versus keeping it in a Uhaul until it shipped. I know my things are safe here with their watchful eyes... unlike other places up the street! There's always flatbed dollies when I need them and the facility is so clean! Other locations can't compare to Kahala PS because it is well lit and safe. I highly recommend Kahala Public Storage for your storage needs!
It was very easy to access information on the internet and then do a follow up call directly to sales. Both the phone sales and in-person at the facility (Shannon on the phone the day before and Gloria in-person) were great! Also, it was very easy to book a facility and then change it when I realized I had selected the incorrect location. The facility in Kahala is very accessible, clean and convenient. Would recommend it to anyone.
Thank you, Public Storage, for having Gloria at your facility at 4100 Waialae Ave, Kahala, Honolulu. To have an employee such as Gloria take the time to listen and be pro-active in addressing my concerns regarding my storage needs was a huge assist in my being able to decide that storing at Public Storage Kahala was the right choice for me. Not to get into details, but suffice it to say it was Gloria's ability to empathize and be responsive to my situation that enabled me to choose to buy storage at your facility. I will be a returning customer due to the excellent and professional service that I gratefully recieved from both Gloria, and your other employee at Waialae Kahala. I will be refering others to this facility.
I have a unit at the Kaimuki location, but I needed packing materials, so stopped into the Kahala location. Shannon was very nice and helpful in determining the size and how many boxes I would need. Always happy with the people at Public Storage. Thanks, Shannon.
I researched the Public Storage location at 4100 Waialae Avenue in Honolulu, since it was convenient to other needed services. The facilities were clean and well-organized. We decided to rent our space there because of the excellent service and attention to detail provided by the on-site representative. I think her name was Gloria. Her instructions were clear and thorough making the whole process simple and expedited. We weren't looking for the best rates, just the best service - and we certainly got it!
Tiffany was awesome! Very professional and made the transaction easy!
Just signed up with Tiffany. She was awesome to work with!
Tiffany and Shannon are always a pleasure very helpful. Recommend storing at this storage facility!
Tiffany is awesome!!!
Tiffany just hooked me up with a space. It was easy!
Tiffany was great loved it
I signed with Tiffany and Larissa and it was very easy. They were very helpful
Tiffany and Larissa helped me with my storage needs. Easy and convenient.!!
I just signed up for a storage. Tiffany and Larissa was very helpful and friendly! I highly recommend this particular storage location. Thank you for such a great experience.
I have used this particular facility several times over the last three years. I have found the staff extremely cheerful, helpful and professional. Tiffany is always eager to assist me and we know each other by name. She explains everything completely. Shannon has been helpful as well. I would recommend this place to anyone. It is very convenient, clean, well lighted. The staff is always available to answer questions and go the extra steps to make the experience positive.
The facility is clean and always very bright. Super easy in/out access. Tiffany is the best. She went above and beyond the call of duty to help with last minute need. Her cheerful personality often have uplifting effect on the people around her. My children always smile whenever they see her. I am one very happy customer.
I just signed up withTiffany she was very helpful and great. She showed me many units and helped me make a decision. I looked at other storage places and the service was inadequate so I decided to store at kahala public storage because Tiffany made it a great experience. Also Shannon was very nice.
Tiffany & Shannon were wonderful. Awesome customer service!
Customer service was excellent! Thanks Tiffany!
This Public Storage site is excellent in every way. This location is clean, has ample parking and seems very secure. Also, Manager Tiffany has been excellent in addressing our needs, offering us the most cost-effective solution possible. Stan
Tiffany is so helpful in providing me great customer service for any of my storage needs. I highly recommend this location to anyone looking for a clean and secure place to store their personal items.
Tiffany is great! Highly recommend this storage location!
Tiffany is the best! Come check her out, because she's so awesome.
Tiffany was just wonderful. She provided excellent service very helpful. I was so fortunate to get a good deal today on our move in. The storage is super clean and I like the convenience of hand carts and access hours.
I had a wonderful experience renting a storage. Tiffany is really friendly and professional. Also Shannon was also a pleasure to deal with. Great location great staff!
Public Storage at 4100 Waialae Ave. rate # 1 in our book! Tiffany and her staff are efficient, pleasant, and extremely helpful. If you are looking for a storage unit that is clean, bright, convenient to get to, with sufficient parking, this is the place. Check them out.
Tiffany was kind and extremely helpful. We had a great experience due to her pleasant personality and genuine care. We also liked the facility itself; it was clean and welcoming. The impression made was so great that we decided to choose business with this location over competition with lower rates.10 out of 5 stars!!
Tiffany provides such outstanding customer service. Everytime I see Tiffany she always says hello and asks me how I am doing. The storage is well kept and this location is great! I recommend anyone who needs storage to check out Tiffany!
Tiffany provided excellent customer service. She helped me choose the appropriate size boxes for all my stuff.
I just signed up for storage with Tiffany. She was so nice and helpful. The location is great. Highly recommend!
Tiffany and Shannon provide excellent professional help. They are responsive timely and efficient. Besides the location its the staff that makes the difference on why we stay at this property.
Tiffany was most helpful and thorough in finding the right storage for all my stuff. Her smile brightened my day.
Excellent storage place. Tiffany and Shannon is super friendly. The storage is super clean and secured!
Tiffany and Shannon have been wonderful. Thanks for the great customer service. They made my storing experience great. Thanks!
Tiffany is very friendly and helpful. Storage is clean and it has easy access. Thank you!
Tiffany is awesome and made our experience effortless and easy! Thank you
Tiffany did such a great job. Super friendly and professional. We feel like we made the best choice. Thank you again for the great service.
Tiffany helped me move into a larger unit. She made it effortless!! Thanks, Tiff!!
I needed temporary storage and I was helped by Tiffany. She was informative and cheerful so I decided to rent the storage. I also was impressed how clean the facility is. I just moved out but if I do need storage again I will definitely go back.
I just had a great experience with renting a storage. I was stressing because I have to move my things out by tomorrow but Tiffany was super friendly and helpful she made me feel at ease. This facility is well maintained and the carts are easily accessible.
Tiffany and Shannon give outstanding customer service. The facility is Neat, clean, and organize. It is easy to access and very convenient. I highly recommend this particular location for your storage needs.
I needed some storage on a last minute basis. Called Public Storage on Waialae Avenue. Not expected much, I was more than pleasantly surprised by the level of service that I received from my initial phone call, to signing the rental agreement. Their awesome service continues as I maintain my stored items on a weekly basis. The facility is top notch; as well as their personnel. Hats off to Shannon and Tiffany at Waialae Avenue Public Storage. They are truly a pleasure to work with.
Very friendly and expedient. Only downside was being required to purchase renters insurance when mine covers it. Pretty cheap though.
Tiffany was a great help. In both helping me through the process as well as resolving a issue that came up. She was on it until it was resolved. The service is wonderful, and people great.
I appreciate the customer service provided by Tiffany and Shannon..they are always cheerful and accommodating every time I come in! I appreciate their exceptional customer service and would recommend this Public Storage to future customers!
So easy to deal with Tiffany - she's great. Facility is clean and easy to get to.
Fast courteous and speedy service from Tiffany! Items are safe and secure!
Pleasant, friendly, and professional customer service provided by Tiffany. She was extremely efficient but made sure that we were fully informed and made the paperwork a breeze. Great experience.
Tiffany was awesome!! She was super helpful! Will rent again A+++++++!
Tiffany was a pleasure dealing with she helped me sign up with the storage. The facility is well kept. I highly recommend this paricular storage location because both Tiffany and Shannon are very friendly. I will be moving out soon but I will definitely come back if I need storage again.
Great service! Great hours! Only one time dealing with the office but they are exceptionally pleasant and curteous.
Tiffany and Shannon have been fabulous! I could not have done all of this without them. They are shinning examples of the "perfect" employees who provide that exceptional service customers dream of. I've made new friends and a storage company I can count on! I will definitely refer friends and family here. I want to thank them again for all their help. They've made this experience a lot of fun!
I have had unit at the Public Storage for 15 years. It was convenient, clean, secure and everything I needed. Tiffany and Shannon were always a joy to interact with. If I still had a need for storage I would have definitely stayed.
I have been storing at this property for about 6 months and everytime I go to the storage Tiffany is always smiling and always making sure that everything is going well as far as the storage space and I also noticed that the bathroom is really well kept. I highly recommend storing at this property because Tiffany is friendly and also Shannon also has been really helpful. Keep up the good work girls!
Most convenient location with easy parking and clean facilities. Excellent customer service. We can always count on Tiffany's most efficient and personable assistance. Tiffany always explains the storage options very clearly. She listens carefully to what we need and makes it easy for us to choose the right space and terms every time we need a storage space. Renting a storage space can be stressful sometimes but thanks to excellent staff like Tiffany we solve our storage issue quickly and feel very well taken care of. If you are looking for top quality storage space with good rates, this is the place for you.
Convenient location with great parking; well-maintained, air-conditioned facility, with good security and access systems. Excellent customer service. Nothing but superlatives to describe Tiffany's knowledgeable, efficient, and always friendly assistance. Really can’t say enough about Tiffany and how, from the very start, she has made my storage experience totally painless, and indeed, stress-relieving. While I initially chose this location solely because of proximity to the apartment that was being cleared, I consider myself fortunate that it turned out to be the perfect storage place. It’s hard to imagine anything better, and I would definitely choose this location again, should the need arise in the future.
I rented a storage area from this public storage years ago. So, I knew what I needed and how it all worked. Tiffany looked up my previous info and showed my an available unit. She was awesome, friendly and quick. thank you!
Had the most positive experience since having a storage unit there. Tiffany is great and I loved seeing her when ever I went in. If I ever need storage again, I will be sure to go back.
Excellent customer service, very clean facility. I called on 10/18/13 for information/prices, got scheduled a tour for the morning of 10/19 and my things were moved in on 10/19! Aimee helped me, she was very informative on the facility and showed a few different units, showing the difference in size. She was very friendly and professional!
I used this facility to store my employer's file boxes and chose Kahala because of my wife, Tisha, who recommended it. It was convenient for my employer who is located in Kahala. Shannon did my lease and it was super easy and fast- perfect for my busy schedule! Every time we (a board member and myself) were accessing the unit, Tisha and Shannon were very helpful to us. They had free carts and a very clean facility. The only humbug was the annoying timer lights that kept shutting off during our sorting of paperwork in the storage unit. The board member with me is hard of seeing and this made the working environment unsafe for her since we had to wave at the sensor every five minutes.
Tiffany and Aimee are the best! Very accommodating and friendly!
Stopped in to buy boxes at Kahala Public Storage and was very surprised by how pleasant and helpful the staff was. Shannon helped me and answered all my questions. Very friendly!