This is a long overdue but much deserved review about Kathy from Texas, one of the managers at Public Storage Kahala. Late last year, I wanted to consolidate two smaller storage units into one larger, more accessible (large sliding door, well-lit, closer to elevstors) unit. Kathy was incredibly efficient and effective in locating a suitable unit, and in helping me do the eletroonc paperwork to make the transition. She did this in the most professional, courteous, and friendly manner. A couple of weeks later, when I receiced my first bill by email, I noriced that I got a reduction in the rental rate. As it turns out, Kathy had on her own volition requested for a downward adjustment of my rent. As I'm sure she would be to any organization, Kathy is a real asset to Public Storage. A big mahalo for all of your help, Kathy!
Convenient storage location. Kathy was very helpful!
Thank you Kathy for your help booking this new parking space !
Great service from Kathy with a smile! She explains everything with kindness. Highly recommend ♥️🌺
The staff here are helpful and friendly
Paris was great, very helpful, friendly and made my check-in seamless
Amazing place. Great staff.
Reliable great space for anything cant store at home. Super clean, friendly staff and secured building. Felt very safe.
I had such a great experience with Tad here at the Kahala location. From the moment I walked in, he was friendly, welcoming, and attentive. Tad took the time to show me a few storage units I was interested in and patiently answered all questions I had without making me feel rushed.
What really stood out was how kind he was. It didn’t feel like I was just another customer walking through the door—Tad seemed genuinely interested in helping me find the right size storage and making sure I felt comfortable with my decision. That kind of customer service is rare these days.
If you’re looking for a storage unit in the Kahala area, I highly recommend stopping by and asking for Tad. Great service, great attitude, and a great welcoming experience. 👏📦
Love, love Kathy! Thank you for your help!
Kathy was excellent and helpful!
Best deal for storage and nice staff
Great customer. Super helpful! Thank you!!!
I had a wonderful experience with Kathy at Public Storage. She was professional, knowledgeable, and very courteous throughout the entire process. She answered all my questions and made sure I understood my options clearly. Her customer service skills truly stood out, and I felt confident and well taken care of. I highly recommend working with Kathy if you need storage assistance.
The staff here is great, Kathy was especially helpful and friendly!
Kathy is always so delightful when I come in :)
When I arrived to rent my storage unit I was greeted by Jazmyn. She was very professional and friendly. She quickly got me set up with a unit. Her customer service is top-notch!!
The last few times I have been to the unit I have met both Kathy and Tad. They are both very professional and helpful. They take customer service to the next level!
The staff was incredible. They offered me cake. Josh, Kathy, Tad, Thank you for making such a rough time pleasant.
Kathy was sooooo helpful & friendly with all our interactions, very much appreciated!
Kathy is always a good vibe. She’s definitely my favorite. People talk about aloha dying here on the island of Oahu but women like her really have me questioning that. Feeling the aloha every time I see her.
Kathy Great customer service, helped me out bigtime , Aloha Kathy!
Setting up the rental was very easy and the P.S. staff, Hau, couldn't have been more helpful or pleasant to work with.
Kathy the manager has been a wonderful representative of Public Storage. She helped us through the process of getting acquainted with the facility and moving in.
Kathy at Public Storage in Kahala was super-helpful and personable. My 78 year old auntie and I went in to look for a storage unit for her and my sister and Kathy was very patient with us and explained everything in detail. She also showed us several units that were available and explained the possible pros and cons of the different sizes of units.
When signing us up, she explained everything about how to access the unit and access hours and such, as well as all the details about the costs and billing.
I left confident that there would be no surprises for my sister and auntie and that their storage needs would be in good hands with Kathy and the staff at that location. Highly recommend!!!
Kathy at Kahala Storage is marvelous and provides 5 Star Service .
She is an excellent representative for the company
Kathy helped us and was absolutely amazing! She was patient with all our questions, helped me move my reservation since I scheduled at the wrong location, and showed us the size before we committed to the unit. Would highly recommend as it is VERY secure and I feel confident leaving my things without worry. Go see Kathy she’s a an all-star!
Kathy was wonderful to work with from start to finish! I had to store some things during my shop renovation (opening in Kaimuki to the public) and she was really helpful, great communication and made the move out so easy! Thank you Kathy for your excellent service.
I had an amazing person named Kathy at 4100 Waialae Ave assist me in getting a new storage locker. She was so patient walked me through the whole process stayed on the line till I completed the process online. That’s what you call. Outstanding customer service.
Kathy at Public Storage in Kahala was amazing! She was super professional, kind, and made the whole check-in process quick and easy. She treats customers like they really matter — such a warm and wonderful experience! Highly recommend!
Kathy, at Kahala Public Storage, is excellent and delightful. She is warm and friendly, professional and efficient.
Easy keypad access, very clean, large elevators, and climate control for a reasonable price for town. They also provide carts for use, an added convenience.
Kathy was kind and very helpful with an account change.
Highly recommend if you need some extra storage space!
Kathy the site manager was very friendly, extremely helpful, professional. She went out of her way to notify us when a storage unit was not locked completely. She lent locks when we did not have the correct key with us to lock a unit. She is a great representative of Public Storage. Mahalo Nui Loa
Kathy was fantastic and incredibly helpful!
Kathy was friendly, fast and efficient!
Thank you so much!
Tim
Thanks to Kathy for her service and friendliness is by far the best I've had at a public stores. I am grateful 🙏
Excellent storage location and excellent staff. Kathy has been so amazing and helpful since I’ve started using storage unit here I have not switched locations because of her.
Pono was very helpful. I highly recommend
Kathy was super helpful when I had trouble getting a new unit after booking a unit in the wrong storage office (there are two on Waialae). She even showed me an available unit before leasing. Great service with a smile.
Kathy was an excellent representative for your company, friendly and knowledgeable! Much appreciated! Thank you.
Kathy was fantastic!! She made it so easy to transfer to a bigger unit. Thank you so much for your excellent customer service!!!
Kathy H, Property Manager, is AMAZING with customer service! She is knowledgeable and professional and always willing to help. Public Storage is LUCKY to have her as their representative.
Kathy was a great help.Great customer support and very helpful. Would recommend to everyone
So far (one day) I’ve had a great experience. Facilities are clean and well maintained. Access was easy as instructed. The gentleman at the front desk on 8/2 was friendly, responsive and helpful.
Convenient, clean.
We worked with Property Manager - Kathy H to relocate our space as we had less “stuff”. She was incredibly helpful and knowledgeable.
Recommended!
Kathy and her team is awesome! ALWAYS willing to help. If you need storage, come see Kathy at Kahala Public Storage!
Kathy was excellent. Spaces were very clean. Service was great.
Thanks Kathy.
Great Service !!
Kathy was very helpful highly recommended
Kathy was a huge help in getting us set up with a storage unit during our renovation. Thank you!
Raven did an awesome job helping me arrange a 2nd storage unit- very professional. An excellent manager!
Kathy was great and very accommodating!!
Kathy is great! She helped me moved units to a smaller unit that’s closer on the ground floor. Nice and easy!
Raven and Kathy were so polite, professional and very nice, was great attending!!
Thank you 😊
I really appreciated that the best service was so kind from Kathy
Kathy at public storage was very helpful and gave us great customer service!!!
Great facility! The place is clean and with very convenient in and out (elevator about 20 steps from front door and parking). But what makes this review 5 stars is the very helpful staff! They are all very nice to deal with, especially Kathy who was patient and very communicative with us. Thanks Kathy & team for making the hassles of moving and storage stress free!
Pono at Kaimuki Public storage was so helpful in getting me into a smaller unit. Thank you Pono for your excellent customer support & service. Mahalo!
Pono was extraordinarily patient with a non-computer person. I appreciate his kindness and his directions and look forward to moving in tomorrow.
Renting a unit here was very easy and convenient. Did it all online and 2 hours later I was moving things in. Manager Catharine was the best. Incredible customer service and very friendly. She made me feel very comfortable and assisted with any questions that I had.
Great shopping experience..Catherine and her team helped me with my box needs and made it easier for me to carry them! I really appreciate their wonderful service!
Catherine and Kathy were extremely helpful in transitioning me to another unit. Their professionalism and expertise made the move seem less and simple. If you need to rent a storage unit be sure to ask for Catherine and Kathy.
Catharine was super friendly and helpful. The process of getting a locker could not have been easier.
Catharine and Jhon are so helpful and accommodating! Thank you for all of your help
Catharine R. provided awesome customer service. She was able to transition me to a smaller unit smoothly! Thank your for being kind, flexible and accommodating. I appreciate you so much. Thank you!!
Pono was very helpful got me situated with a unit here very quickly and got me the best deal
Unit was clean and secure. Easy to access. Catharine took great care of us!
Unit was spacious and clean. Catharine helped us out and was great.
Pono made renting here easy. Great service, clean location.
Quick and easy...helped by Kathy Hunt
Catherine , is awesome shes the best great service
Very nice service with Pono.
Kris at the Kahala Waialae Branch was theee best! She’s so kind and helpful :)
This location has fantastic staff. Miss Donna helped me go thru the online admin items, navigate the paperwork…and Miss Hau gave me a tour. Answered questions. Thank you both!!!!
Pono was so great helping me move into another unit!! Mahalo!! 😀
Haulani was awesome ! Very friendly, helpful and efficient!
Hau was very helpful and gave me great customer service! Definitely a place to go to get your self storage needs.
Wonderful experience working with Jung! Extremely helpful and knowledgeable, I would give him more than 5 stars if possible. Highly recommended!
Donna made it so easy for us to transfer from one storage to the other. She was very clear and delivered a great customer service. Thank you Donna.🤙
Donna made it so easy for us to transfer from one storage to the other. She was very clear and delivered a great customer service. Thank you Donna.🤙
Very clean and easy access.
Was a great experience and Hau was beyond helpful everytime I came. Renting was such a breeze with her assistance. Mahalo!
I needed assistance with finding a storage unit on short notice and was very stressed out. As a business owner, I was impressed by the quality customer service I received. When touring the units, Rose provided excellent customer service and was very helpful. With my experience, I would recommend the Waialae branch to my friends and family. Thank you Public Storage for employing individuals like Rose that genuinely care about helping customers.
Very wonderful experience, I plan on coming back again and storing my stuff again. Would highly recommend locking up yourself here.
Hau was such a great help with my move to new storage unit. She was pleasant and made everything so easy. She is a great representative of Public Storage!!
Dora and Donna were very lovey. Had great customer and would totally recommend many others to come here as well. Very easy and quick
Donna from Waianae public storage was absolutely wonderful, was very efficient and knowledgeable also very friendly and felt like we were talking to Ohana.
Friendly,Efficient & overall Cleaness.
Facility is clean. good customer service.
I was greeted so nicely over the phone by your representative, Rose, at Kahala public storage. She showed me the available units to rent. I selected one. Rose helped me through the paperwork so I understood the process.She shows me how to access the storage building using the app. The whole experience was gratifying. Rose is a great representative of Public Storage.Thanks. Marlene Lemke
Great customer service by Rose and Michelle.
We have been very happy with their service. Particularly, Rose was super efficient and attentive to our needs.
Hands down Kahala public storage manager “Rose” is amazingly sweet, she helps and answers all your questions and goes over with you with everything and she makes you understand and feel so comfortable with everything. Storage is nice and clean there and i highly recommend anyone to go see her if you need storage’s. Thank you again rose for your help and happy holidays to you!
Excellent service from Rose!
Rose was fantastic sweet and helpful
Rose was very awesome.she helped me get a unit here. You need a storage come see Rose.
Hau was awesome! She helped me get setup and made the process super easy and enjoyable! We even shared a few laughs
Rose was excellent, explained the process of transfers. Thank you!!!
Awesome facility to store your stuff. Employees are amazing, especially Donna, who always greets me with a warm smile. The area is always clean and safe, so I highly recommend this place.
I was actually trying to make a rental reservation at another location but both Rose and Donna at the Waialae location (hope I got their names right) graciously helped me. They made me feel like my business was valued and that my personal needs and concerns mattered. Mahalo to both of you for for your Aloha and great customer service,
Leina was so helpful. Really appreciate all you did 🌺
Leina and Jasmine were so helpful, outstanding service very convenient access clean well lit, straightforward
The customer service is friendly, reliable and very helpful. When they say they'll call back they actually do and they take the time to listen in order to resolve an issue. Layna who recently assisted me and a male representative (whose name I don't have) were professional and amicable. Thank you for being there!
Wanted to recognize Jazmyn Woodard for our high standard of customer service and support. She’s very professional, responsive, thorough and diligent. She takes ownership of issues and handles them promptly even though she has hundreds of other clients to manage. I’ve seen her in very stressful situation handling third parties with poise and confidence. Her presence there makes me feel like an owner type minded person will take care of clients rather than being just an employee. I feel any company is fortunate to have someone with these attributes
Dora and Steven were wonderful with helping me make my move out quick and efficient! Would come back again!