Public Storage Self-Storage Units at 2888 Waialae Ave, Honolulu, HI

I had a great experience here, this is my second time renting here and everyone has been nothing but a delight and helpful! Donna specifically is wonderful, she has helped me all throughout college with my storage units. She is the most helpful and kind person fr. I highly recommend this place especially since it’s right next to campus :)

This is one of the best storage areas I've ever had - and that's saying A LOT. Super clean, energy efficient, fair and consistent policies, carts to check out to help moving between car and spaces. By far the best part of this Public Storage location is the entire staff! Donna is a true problem solver and perhaps the main reason I actually like stopping in. Fully recommend Public Storage on Waialae!!

Hau has great customer service skills that has helped me retain my storage while saving money at the same time Mahalo Hau

Iʻve been a customer for 2+ years now and the location canʻt be beat. The customer service by Donna and the other employees Iʻve had interactions with have been nothing but stellar. They are always helpful, pleasant and go above and beyond. I recommend this Public Storage to anyone who needs good service and a great location to store their items.

I got there about 15min before opening. I ran into 2 staff on their way in and even before they were on the clock, both of them were professional and very nice. M wound up taking me on a tour and getting me an appropriately sized locker for my needs and within my budget. He was very helpful, and was cool under pressure when the computer system was giving them a bit of trouble.

Leina'ala was such an awesome customer-friendly service rep!😁 She was really helpful through every step of the process. Thank you so much Leina for being so courteous in helping me find the right storage space for my needs!🤙

Amazing place to have your storage. Super clean, efficient and safe. Donna at the front desk is amazing and very accommodating. She can help you with any possibility or situation.

Lena was awesome she got me my rental despite all the online hiccups! Thank you

I went in person to check out a unit and although it was not what I was looking for, Donna was friendly and professional! Mahalo for the excellent customer service🤙🏼

Miss Donna and Leina they’re really helpful and nice they’re the best😁

Great service

It was so easy and they are very helpful

Thanks leina very helpful!!

Very secure, easy to park

Renting from Donna at public storage Kaimuki was nothing short of a delight. The process itself is easy and straightforward, and Donna was an ace. She was extremely friendly and exuded aloha and compassion. She was extremely knowledgeable and provided one of the best customer experiences I have experienced. She is a gem and my day was brightened by her enthusiasm and kindness. Thank you, Donna 🤙🏻

People to remember: Miss Donna, Miss Hau & Miss Leina - the most wonderful, friendliest and best customer service goes to these wonderful people! Superb! Welcoming environment. So far a safe space to store your personal belongings (I’ve seen security camera in the premises). Some few things I think worth sharing or suggesting: - Only if they stated at the beginning that they’ll not check any documents if we have insurance or not…or only if the business owners/corporate won’t force people to avail any insurance. - The storage on this location ain’t cheap so I suggest to go online and grab your storage there for a certain discount. - I am hoping they’ll put more carts coz tbh, 4 aren’t just enough. - Been reading other reviews and heard some feedback from my other friends that this location just raised their prices so often and I hope that the corporate will stop milking their patrons too much though. Other than that, I am truly satisfied on the services they offered and is currently looking forward to do business with them for more time. But really, the front people working on this location is just amazing. The bosses are so blessed to have ‘em. Please do take good care of them. Aloha! PS: Please refrain your patrons from bugging them every time you see them to write a review. It’s a bit irritating tbh.

Leina and Donna are the best! Super friendly and easy service

Leina and Donna are fantastic and provided outstanding service.

Donna provided me excellent service today! She was super friendly and able to save me some money on a new storage unit!

Donna helped me with a very delightful and professional manner. She truly made my day!

Leina was very helpful and assisted us with our needs.😁

Donna is great!!! Always willing to help, extremely polite, and friendly…

Ms Leona and Donna were very attentive,helpful and pleasant

Just rented a spot here and it’s really clean and easy to access the staff is very friendly and helpful would recommend this storage to others

Leina at public storage was very kind and patient, made using my storage unit and vacating very easy.

Always a 5 star experience with the crew here. Leina'ala, Donna, and Jung are top notch at customer service. The outside kept super clean and the interior is immaculate. These workers need a raise!

Service is excellent and everyone goes all out to support the customer in whatever they need. Facility is super clean.

*Update 7/20/23: As Always, stellar service from Leina and Donna! Assisted me in upgrading a storage size, showed me my options and patiently processed my paper works. Thank you ladies! Great Service, clean location, friendly staff. Thank you Leina

Convient and affordable!

The ladies at the front desk were very helpful… being from canada and not be able to download the app they were still able to accommodate me. Really recommend storing your items here if need be!!

Leinaala was very helpful touring the facility, and explaining what approaches are commonly done by customers to ease their way into their rental experience. The climate controlled facility is definitely a plus. I’ll be back.

Excellent staff, clean facilities,friendly and efficient.

The best place to rent a storage unit. Staff is ultra friendly. Donna and lei are so helpful. They helped me find a cheaper unit to rent. What a relief. They also are the cheapest on the east side of the island. You want great service and cheap rates go see Donna and her staff. You won't regret it.

Excellent Customer Service, Donna and Staff. Thank You for All You Do!

Great location and the staff are very supportive, especially Donna.

I had a great experience at the Waialae location. Donna provided excellent customer service with helping me transfer to another unit at almost half the cost that I was already paying. I'm glad that there are employees that still care about their customers and not just trying to get every buck from you.

Best customer service!! Leina & Donna helped me through all my storage needs! Will definitely recommend PS to my family and friends.

Great customer service, and clean. We stored our things here for over a year and the only bad thing about it it is the price (which unfortunately is controlled by the main office). But the staff is excellent they really care about your experience and how your things are taken care of. If we could've afforded it we would've stayed longer

Great employees, friendly and extremely helpful

Facility is very clean. Staff is very friendly. Highly recommend this location for your storage needs.

Thank you Leona and Donna for the awesome help with your vendors! We appreciate the cooperation!

Staff was very helpful in every way

Staff has always been helpful and kind. They are always good about keeping the place clean and comfortable. Our things have never felt like they were in any kind of danger.

Great place to store your stuff, super friendly staff!

Great staff and services. The facility is clean and temperature-controlled. Outdoor, ample and spacious parking. Met many staffs over the years, which is nice because I like to feel welcomed and to know they recognize their tenants. Denna showed me how convenient it is to access the elevator using the app today. Introductory pricing was great, it has gone up over the years, which is synonymous to all things inflated. Looks like I’ll be a happy long-term resident 😄

Every body was great and helpful getting my two storage units today Thank you so much!!

The staff there is only civil when they are trying to sell you a unit.. once you are in, good luck trying to ask anything of them without them giving you attitude. Their manager at that location needs to be replaced.

Be careful of the manager named Leina. She will take your ID card in exchange for a cart then refuse to give it back while she takes a 2 hour lunch without anyone else there. She will walk by you and refuse to even talk to you and only rudely yell "I'm on lunch!". You are to wait on them in order to get your ID card back to go home. Stay away from this storage unit at all cost.

Donna and Lena were very helpful today while I visited my unit. Such kind workers. Happy to store my belongings here and seeing them everytime.

Great service from Leina and Donna

Leina & Leina Ala were both knowledge, friendly & very helpful. Faculty was very well maintained. Thank you

Donna and Leinaala was very Helpful and Excellent Service.

Friendly employees and great customer service.

I had the most wonderful experience at this public storage. The ladies there were always so helpful and encouraging and made the in and out process easy as can be. Will miss seeing their faces and hearing their stories now that I no longer need a unit. Great location as well - close to the University, recycling center around the corner, near the highway. Always felt safe when I had to move my stuff in and out.

Absolutely a wonderful experience! I saw a good price, but wanted to inspect the place and ask questions in person. Donna was working the front desk and I was able to observe a friendly interaction with another customer and got good vibes about the place. Donna was extremely friendly and personable and was a delight to work with. I know it’s a storage place, but the customer service is is top notch. She didn’t make me feel like my questions were stupid or invalid and I appreciated it. She gave me plenty of time to inspect the unit. Overall I’m very satisfied with my purchase and choosing this Public Storage location. Absolutely can’t go wrong with this place! Mahalo, Donna and team!

Miss Donna and Miss Leina gave 100% support customer service,i am a completely satisfied customer

Leinala and rose were very helpful and pleasant to talk to. Mahalos🤙🏽

Amazing, friendly staff and easy experience. Will be coming next year :)

Donna made our rental experience enjoyable. She was helpful on the phones when I was trying to set up storage for my UH Manoa student. When we arrived frazzled her genuine smile of Aloha made a hard day that much more enjoyable. The facilities are impeccably clean and the crew is kind. Mahalo Nui Donna and the crew🤙🏼🌈

Quick service, very friendly, so easy to work with 🤍

Couldn't ask for better customer service. Even when they were being remodeled, they maintained a high level of customer satisfaction. Appreciate you guys.

Donna and the rest of the staff offer incredible service and go beyond their job to insure that all customers are happy with their unit

Great experience! The ladies at the front desk were super helpful, and sweet! Thank you for all of your help!

This is the absolute best storage facility on the island, hands down! I have never had better customer service than the public storage. I highly recommend to anybody looking for great customer service and an easy and smooth transition to using a storage locker.

Leinala and Donna are the BOMB! Transferred from PC public storage where I had a really bad experience as I brought up my concern about AC within the building (it was super warm and within 24 hours my stuff was covered in black dust) and they did nothing about it to address it. Moved to Waialae location and leinala and Donna made things so easy AND it’s nice and cool and clean in the building. Recommend moving here if you like your stuff clean and for sure temperature monitored.

Shout out to Donna and Leianna for being the best!! Amazing customer service and super helpful during college move out. Was running late two days in row trying to pack up my stuff and they made the move in process super easy and fast. Even let us stay a little past closing to get the last of my stuff in along with others who were rushing in as well. If you need a place to store your stuff, this is it. Clean spaces and super helpful and kind staff. Highly recommend!!

Wonderful staff. Easy in and out.

Donna is so sweet! Love her! So helpful!

Super friendly and clean! This is a great place for UH students to store anything over the summer. Donna and Leina at the desk are very helpful and made sure we had an easy time accessing our unit and checking out carts.

Had storage for a few years. Great place. Price went from $95 for $135 in 2 years.

Leina is the best! they were all very kind, super nice and very easy!

Big Mahalo to the Public Storage folks at 2888 Waialae. Donna and her team handled all our needs, were super helpful and were really a really pleasant to work with.

Great experience. Very nice woman at the front desk helped me with exactly what I needed

Dora and Donna were very helpful with our rental. They were friendly and informative. Easy to do business with.

Dora and rose r very amazing and very helpful !thank u guys for ur great service 🤙🏽💯

Dora and Donna were the sweetest and helped me with my move in. The process was super easy and smooth, definitely recommend!

Very quick and simple. Really nice workers they were very helpful

Leina and Dora were super helpful 👍🏻

Dora helped me today.

Office open from 9:30 and storage from 6am

Leona and Rose did a great job

Excellent customer service! Thank you to the managers who helped me find the right unit for me and greet me by name when I’m on property! Feels like home even in a warehouse!

Fantastic service she also has a great sense of humor cheers

2888 waialae is awesome! Donna at the front desk was super helpful, Professional and very friendly Very clean and safe facility!!! Highly recommend

Donna and Leina are awesome! They welcome us with a smile every time we are here and help us with anything we need! Highly recommend this location and storage facility!

Everyone was very helpful ans super friendly here. It's a nice atmosphere.

Donna and Leina are so awesome and friendly! Always welcoming me when I access my storage locker. The carts are easily accessible and if I need anything I can just ask and they are always ready to help.

Huge shoutout to Donna and Leinaala for a great end-to-end customer experience. From the time we stepped into the office they were super helpful, friendly and knowledgeable. They truly exude the aloha spirit, listening to every customer's needs with kindness and took the time to be sure their needs were met. Mahalo nui loa for handling our storage transactions so efficiently and making our experience with Public Storage a pleasure. We appreciate doing business with you and strongly recommend your services.

Leina was very helpful with my rental

I'd like to commend Donna and Leinaaala. Both were 100% customer focused. I am older and they made sure I understood everything. I had gone to other storage places and none of the employees rank as high as these two. Please thank them!

Leina and Donna are always so helpful. I love this location and I'm so happy I moved my things here.

Donna, Leina , Hao were all very helpful!

Amazing staff. Especially Donna and Leina. If you live close go see them. They are very helpful and add that bit of caring so much

Miss Donna and Miss Hau are amazing! They helped me and my family with customer service that you could only find in a Michelin rated establishment!!!

Just recently leased my unit with Public Storage. Secure, clean, & air conditioned units! 10/10 would recommend. Not expensive either, try em out next time you need to store your things 🤙🏼

Donna and Hau are the best! They totally had my back from the first day I moved in until the day I moved out. They are professional and have aloha for everyone who walks in their door. I chose this storage location because of them even though it was further than other storage facilities.

Donna at 2888 Waialae Ave. Public Storage was super nice and very helpful. Excellent service in every way possible with your storage needs. I highly recommend this place. Thank you Donna for all your help I appreciate it very much!! Aloha!

Donna & Leinaala were very gracious and helpful. They explained the services provided and were pleasant. They explained the facilities and also the hours of operation.

Friendly, helpful, knowledgeable. I have had my storage unit since 2016 and service has walkways been excellent. Thank you to Leina, Donna, and Leinaala!

Friendly staff that are very helpful. Also all area's are very clean.

Donna was very helpful and friendly in showing me the unit, and explaining everything I needed to know.

Donna & Leina Very impressed with the staff Donna and Lena were so courteous kind and very helpful transition coming in was super easy and facility very clean mahalo

Easy to set up, access is good, and the folks working there are very helpful!

Donna and Leinnala where very helpful, excellent service

Donna and leinaala super helpful 👌 and great services..

Excellent customer service. Staff are always helpful and friendly. They have flatbeds for customers to use which help immensely with moving furniture or household goods back and forth.

Thank you Leina for your great service

Cheap and safe!

Hi I don't have a storage unit with these guys but my wife do and I had to make a payment and what I know to my knowledge my wifes unit were up to date comes to find out there was a miscommunication about her account therefore I got a little angry and I know I wasn't being nice I was kinda rude then I caught myself meanwhile one of there workers her name is Donna she was the one assisting me about my wife's account..All I can say that Donna was really I mean really nice through out all that time helping me find out about my wife's account she spoke to me in a nice matter bottom line she's a great person thanks Domna

After several years of my father and I being customers of this Public Storage location, the spring to the roll up door of my assigned storage unit unexpectedly busted due to wear and tear. With great help from Michelle and Ikaika, they were able to get the jammed roll up door to close and put in a work order to get it repaired. Michelle along with the District Manager were able to accommodate me by relocating my unit temporarily into a pair of storage units equal in size (as one with the same dimensions as mine were not available) for the same price I am renting at. My father and I originally emphasized that we would ideally like to come back to the same unit once it was fixed. Moving out of my original unit into the two temporary units was at first super stressful, as I was trying to think about how I was going to fit all my things into two units with a wall in between, how long I had versus how long I needed to make the move, and the fact that my availability to do all this moving was constrained because I work multiple jobs. But Michelle, Hau, and one other lady made were really nice to reach out to ask how things were going during the move. It was really nice of the Public Storage crew to put a lot of care into making sure I had sufficient space to put my items into while the work order was put in. In fact, I got really stressed out on what was supposed to be the last day moving out of the original unit with my hectic work schedule, but they were so understanding that they gave me least the next morning to finish up the rest of moving out. A few days later, Donna called my dad to tell him that she had two different units available that were the same size of the original because it would be a while until the original one could be repaired. However, these units still were conveniently located. We were able to select an alternative unit with the same dimensions with same or better access from the elevator, and move-in ready. And within less than two weeks, we were finally settled in. Mahalo to everyone working at this Pubic Storage for being so caring and hardworking to ensure your customers are well taken care of!

Leina, and Donna offered Great customer service and very helpful. I love the patience and very kind. Thank you so much for your help. !!!!

Very clean and friendly service the people that work there are all very Nice and always a Smiley face

Donna and Michelle were incredibly friendly and competent—-a rare combination. My previous experience at another self storage facility was night and day. Signing up for a storage unit took 50% less time than it did at the other facility. These two ladies answered each and every question we had to our satisfaction and had us on our way in no time!

Quick and friendly service...leina and Donna were a great help really made my day

Process was very easy and staff is friendly

Danna, Leina, and Hau gave us great customer service. Highly recommend this facility for storing your belongings.

Thank you to Lena and Donna for helping me with tracking down the file boxes that I needed. They were so helpful!

Great customer service from Michelle, Donna and Haulani! Thank you!

Leina & Donna was very helpful! Above and beyond service!

Leina has been very helpful with all storage needs while using the facilities always aloha.

Leina gave great customer service and was very knowledgeable of all questions that I had. Definite Customer!

Leinart and Donna were very helpful and Michelle also

The staff at this location is the best! So very friendly.

This is a very good storage place!!! Very clean and the customer service here is 100% terrific!!! I would refer my friends and family here! Thank you for giving us great customer service!!! 🤙🏼

Clean and today, easy access. Elevators are slow and cumbersome. Great staff!

Leina, Michelle, and Donna were great. Good experience, will definitely use again.

Donna saved my life and was incredibly patient in my time of stress and duress. She helped me to get back in my unit, and showed me the entire process of moving in. I highly recommend the customer service at this location.

Appreciated the help from Ikaika today. He helped me to locate and set up my son's storage unit. He was polite, patient, very friendly. Good job!

Michele was super helpful

Michelle was awesome. Had me set up and ready to go in minutes great staff

Was in PS Storage for 11 months, was okay and a lot cheaper than Extra Space, nothing fancy, but clean and what I needed. Donna was helpful.

Leina, Michelle and Hau were always so kind and helpful. Wasn’t crazy about the price increase but that’s everywhere.

After checking several storages locations I could not be happier to come across Leina & Michelle! Come get your storage in this location!

Awesome service these 2 Ladies did their name is Leina and Michelle. Their services is awesome you all should come here. They are happy to serve you. Thankyou to these two woman

Great place for self-storage! Donna and the staff are amazing and always so friendly and willing to help!

Michelle and Donna were absolutely wonderful! Super friendly and made the process easy peasy.

Lot of Aloha very warm hospitality

Michelle and Donna were very helpful and informative. Renting a unit was seemless.

the price and deal was good at this location and Leina was really helpful in getting me going quick and easy.

My nightmare came to an end as soon as I was helped by Deborah, she knew exactly what storage unit was right for me. Michelle then showed me to my new unit where everything is kept nice and cool.

Nice place, first time but feel like family already when talking to the nice and humble Auntie’s work there who’s name were Donna and Michelle if I’m not wrong. Plenty parking space, good customer service, easy load, even have the nice air conditioner Make me want to sleep over. Much MAHALO🤙

Your guys so helpful for us Thank you so much for helping us Donna and Michelle they are so lovely for helping us. Thank you so much again

Donna and Michelle were very helpful in helping me with my storage needs and getting me the best price possible.

Thank you Rose! Sweet and Very friendly❤️ I appreciate you working with me on my storage items. Very accommodating and helpful. ❤️❤️

Rose and Leina is awesome!!!!

Donna is amazing! Always helpful and friendly.

I've had nothing but incredible experiences at my storage unit! Donna and Leanne always help me at the front desk and put a smile on my face. I am the local marketing and sales director for a mainland based company and use my storage unit to store all my work items and I'm in and out 4-5 times a week. I use their carts almost every time and always feel safe when I'm in the facility. Very happy I chose this location for my unit.

I love my people at Public Storage for making my life so much easier when in moving crisis. Ask for Rose and I guarantee you will have a pleasant experience.

The associate,Laina, Donna and Rose did an excellent job in going over our agreement,accommodating us with our storage. The storage location is just where I can since we live in Waikiki. Staff members is what we depend on a lot.

Public Storage staff,Latina,Donna and Rose are da best. They helped me get setup to my storage,walk me through where my storage is located and made sure my paperwork got signed. They have so much patience. I highly recommend Public Storage for your storage needs.

Donna provided great customer service. We’re long time customers and was looking to downsize our unit. She gave us options that helped reduce our monthly cost. Our family loves this place.

Donna &Leina were a pleasure to work with. I highly recommend them, as thy are friendly and knowledgeable and 5 out of 5 strs I rate them and my experience

Leina she is so nice guided me for my new planning to change my storage. & I see her she also cleaning at the same time. Hard worker lady I give her 💯 Mahalo!!

Nice and clean location

I had a magnificent experience and extreme ease with finding a storage unit when I was crunch. Donna as well Liena were extremely courtesy and made the process easy. I can not thank enough for their help and amazing attitude

Extremely nice and helpful staff. Donna and Leina were awesome! Great customer service and the whole facility is so nice and easy to navigate.

Great service from Lena, Hau and Donna today accessing our storage unit!!’

Fantastic customer service! I have been renting a small locker for three months and this is the best storage facility I have ever used. It's so clean in there and so easy to park, load and unload, automatic front doors, big elevators, an app on your phone and the best customer service. Thank you Rose!

This place is great! Very friendly staff and the facility is very clean and feels secure! I would truly recommend this place to anyone with storage needs! I found it quite a lifesaver, and the packaging supplies available is very convenient. Mahalo!!!

Acquired a storage unit for my daughter for the summer. The process to both obtain and close our account was smooth and pleasant. Donna was always helpful and assisted my daughter and I in securing the proper unit size. As a parent who lives on the mainland the entire process was easy. Thank you Donna was an amazing experience. See you next summer when I have to obtain a unit again.

Yes, excellent .

I want to shout out to Donna at Public Storage for always providing the best customer service. We have rented here for years and I always look forward to being greeted by her each and every time. She is so personable, helpful and always has a smile!! We are so grateful for all that you do. Greatly appreciated!

Just began renting here and was able to have an in person meeting to view the space before finalizing the rental. Donna was very knowledgeable and super friendly. She showed us how to get access to the elevators, walked us to our space, and explained everything thoroughly. My mom and her even got to talk story about Kapahulu since they both grew up in this area of town. The facility is very nice and clean. I was able to use my own locks. Overall a positive experience so far.

I had such a great experience at the Waialae Public Storage! I'd like to specifically highlight Donna, who was incredibly kind and helpful. We lost the keys to our unit, and she patiently explained the the recovery process and even helped expedite the process since we had a tight timeline.

Thank you Rose and Leina! Great customer service. Mahalo!

Donna is a gem. Friendly, efficient and caring. Thank you for helping me today with everything. Truly appreciated!

I have had several instances where I needed to use Public Storage and I must say, it’s a great space with happy & helpful employees. I did have a small issue with understanding the elevator mechanism so I would recommend downloading the app which makes things so much easier. Now I walk into the building refreshed by the building’s AC and the elevators doors pretty much open up for me. Great!!

I want to shout out to Donna at Public Storage for assisting our family for the exceptional service we received. We are so gratefull for all that you do. Greatly appreciated!

Immaculately maintained storage facility, ample parking, convenient access to carts for loading. Much appreciation for Donna, the manager, who went above and beyond. The online process couldn't be easier.

Lovely time buying boxes and things from Donna at 2888 Waialae Ave location. She’s knowledgeable with excellent suggestions and her smile is so bright. Excellent customer support. Will be back for more if needed! Thanks Donna!

They like to raise the rent every couple of months, via letter since they don't have the courage to tell you to your face and explain why, beware.

The staff at this Public Storage is always so accommodating and very helpful especially Donna.

Donna, Leina, Rose & Dora are all one No Ka Oi Team! Super friendly & always helpful. From the day I moved in to the day I moved out, I was always treated with vintage aloha. They all have a lot of responsibility running that place as there are many units to manage. But there was never a time when they didn't have time for me. All customer service should be so good. So I gotta give the place five monster thumbs up!
 Mahalo nui loa, ladies, rock on!

Thank you Dora for getting me a fair rate! I truly appreciate your services. Always helpful, good customer service. Donna & Rose and staff are always so helpful and give it their all. Public Storage, did you know you have great employees?

I never thought I’d be wow-ed by a customer service representative at a storage facility but here we are. Donna is amazing, and makes me wish I still needed the storage unit. She was fabulous each time I came in over the 6 weeks and I even heard her refer to a customer by first name (and I was the first customer of the day, so it’s not like they’d been in already that day). Units are clean, reasonably priced, and easy to access. Overall I would recommend this specific location to anyone in town.

Wonderful experience! Dora helped us figure out how to downsize storages. Gave us all the info and details well. Very helpful. I would leave 10 stars if I could.

Great place , good storage facility , the ladies ; the staff that I have dealt with are very nice and helpful , good priced ! Good doing business with them ! Mahalo !!!

I made a hold on a unit online to take a look at it; which is free. The very next day had a call from Donna, checking if I had any questions. When I arrived she had everything ready to check the unit and gave me all the information I needed. As a first-time renter and so much going on I wanted a place that would feel safe if I had to go on my own but also feel welcome/comfortable with the staffs. I had one more place to visit before making my final decision. Finalizing it online was such an easy process. When I got there Rose assisted me, walked me through the use of the app to enter the elevator and the use of the cart that’s available if you need. I work with customers everyday and these two ladies were absolutely AMAZING!

Great customer service !!

We left some inherited furniture here and after a year, everything of value and significance was stolen. They left our old golf clubs and my pier 1 furniture :( This is happening to most storage facilities it seems. If you have no other choice, check on your items frequently (do not trust it will be there when you return), take lots of photos before/during/after (since you will have to file a report or show documented proof of your items), and cross your fingers.

Leina was fantastic!!!

Donna and Rose are super helpful, great location!

Great! Donna and rose are wonderful.

Update 2022 storage fees have increased and access hours have decreased. Donna is great and I have recently returned to public storage. Larissa was very helpful and friendly. I was very happy with the unit she found for me and it is exactly what I needed. The rates are good and the facility is clean. Thanks Waialae PS 2015

I just wanted to express my sincere appreciation and thanks to Ms. Rose and Ms. Donna for their help and assistance when I was in an urgent hurry to attain a storage unit before I moved out of my previous apartment to my new place. Will definitively recommend and refer Public Storage to friends and families. Mahalo

Love the service and they have a wide variety of storage sizes to accommodate your needs. The employees are very helpful and the convenience they provide. Mahalo Public Storage.

I used it years ago...and in this pivitil transition point in life ...I need it more than ever...I feel me and my valuables are safe and comfortable at this facility.

Leina was super helpful with everything and answered all of my questions. She was very kind and made my time at this location a breeze. This Waialae location is great, clean, and has friendly staff!

We came in today and received the best customer service ever, thank you so much Leina! You’ve helped us so much and made the process so smooth!

Donna and her team are the best—knowledgeable, friendly, and super helpful. As a first-time renter of this type of space, I wanted to feel comfortable and informed with my decision to rent here, and this team definitely came through. The customer service is on point, and the facility is clean and so nicely air-conditioned that I actually look forward to visiting my storage unit. The parking is plentiful and safe, the location is right near the freeway and easy to access from either direction, and I’ve never had to wait to use any of the facility features (e.g. handcart, restroom, elevator, etc.). Highly recommend!

Rose and Leina were very very helpfull. I think they deserve a raise. They were awesome!!!!

Leina and Donna were awesome and very helpful. Leina was the clerk who helped us out and she was very polite and we were in and out in minutes. They even had a rolling dolly to help us load our stuff

Donna was great! She was Very helpful, kind and all around awesome

So happy to have met Donna and the crew over at Public Storage! They were more than happy to help us with all our needs and answered every single question we had with excellent customer service. I checked out a few other storage places in the area but I cannot express how much better the service was down at Public Storage! Perfect place for a college student or anyone else looking to store your belongings.

The service here was great. The receptionist, I believe Donna was her name, was phenomenal. She helped me score a super sweet cheap deal. The process was extremely quick and they taught me how to use everything. Great customer service.

Diana was super helpful and amazing 😄🤙🏻

Facility is always nice and cheery, and the staff are very helpful and amicable! Donna is an absolute delight and is eager to help customers out :)

I have had a locker at this location for years. Part of the reason is that the staff, especially Donna, are so helpful when needed. A billing question? Donna explains. Insurance question? Donna has information. I highly recommend this location. And there's plenty of easy parking in front of the building.

Our family has been under their service for 10 years storing all of our family’s belongings, I came back a few days ago to grab my old games and it was in tact and looking new as I remember from back years ago. Thank you for much for these years!

Amazing customer service. Give Donna a raise! She was so friendly, helpful and knowledgeable made my experience so fun and quick

Love the energy from Donna and rose always the best there both so sweet always took good care of me every time I come back & rent from Public storage we need more workers like those two lovely ladies keep up that awesome customer service thank you

leina and donna were super sweet and helpful!! great service:)

Thank you to Rose and Donna for the excellent assistance in selecting packing products for my upcoming move. The process was fast and effective and the Public Storage House Pak provided a one stop shop for all the supplies I needed. Public storage isn't just for units, but can assist with all your moving/storage needs. I recommend their services to all my friends. EVERYTHING I needed for under $150

Donna and the team at Public Storage on Waialae at 2888, are amazing! Great service for some college gals looking for summer storage, definitely recommend! Donna was more than happy to help us with our needs.

Donna and Reina very helpful. Appreciate the suggestions they gave!

Whoopwhoop da best deeez guys Leina, Donna and Rose are da best.

Great service from Leina and Donna! They helped us with the new app system for the elevators and always say hi when we run into each other!

Donna and Leina at Public Storage on Waialae are the Bomb.com. They both assisted me as they have been doing for months. I woul absolutely recommend this Storage for all your needs. Mahalo Nui Loa, Captain Vince 1epictour.com

Leina and Ms. Donna have been very helpful and so kind! Thank you!

I really appreciate you guy for your sporting us and you guys are really a good service to your costumers. Thank you really.

Rose and Jeremy were very helpful assisting with my account.

Experience with customer service over 10 years at this location for various family members and friends has been great. Staff has been friendly, helpful, and professional in person and over the phone. Would like to mention in particular Leina, Rose, and Miss Donna, as well as personable phone help by others filling in. Building has been clean and usually comfortable with climate control - though a bit warm early in the morning. Staff has been very accommodating and I have overheard them consistently communicate with others in the office and over the phone with friendliness, helpfulness, patience, and professionalism. I have recommended this location to friends. Only downside is how often the rates are increased and the amount of each increase but that is not under the control of the local staff and does not detract from my positive experience with them. I will write a separate review regarding corporate's actions.

We worked with Rose today. She was super helpful, calm and informative!

Donna and Leina both are helpful

Donna and Leina provided excellent service regarding my transfer to another unit within this facility. From day one, Donna has been very helpful with my requests. See Donna and her associates for your storage needs. 👍👍👍👍👍

Leina and Rose were amazing!

Donna was very helpful. She was quick to respond and tried her best to find a space which suited my need. I feel she is part of my family. Highly recommend this place. Will continue to review once I moved in my stuff! Mahalo!

Climate controlled, friendly staff that keep the place in order, newly renovated, and intro deals make this place a go to storage location. Prices will certainly increase over time. Make sure to bring your own lock when u plan on moving in so you can safe those extra couple dollars.

This was my first time shopping around for storage spaces. I was a little confused by the website, but Leina and Donna were so nice to show me around the area. I wasn't sure how large of a space I would need, so Leina took me though a couple of spots. I appreciate their kindness and knowledge of the facility. Thank you!!

Public Storage at 2888 Waialae Ave, has great service and the staff there are very friendly and helpful. I’ve been with Public Storage for over 10 years, and I never had any problems. It is clean and very secure.

I highly recommend you get a locker here! The staff are very polite, the location is conveniently located, it’s clean and they provide carts as needed. Thank you Donna, Dora and Rose for all your help. If I ever need to store anything in the future I’ll be sure to return!

Very friendly and helpful! Donna and Lana are excellent at helping and doing their job. Mahalos

Leina is super helpful! She assisted my fiance's mother and I with our unit set up. The building is clean, well-lit, and professionally maintained. There is some construction currently but Leina and the other employees are very considerate and try to accommodate access as best as possible.

Donna was the most attentive and helpful person I spoke with. I head running short on time and she walked me through every step of the process to ensure my unit was payed for and even helped my judge the size I need for my belongings. If you call this property ask for Donna. She’s amazing.

Dora was at Waialae Ave today and she is the BEST!! Super duper helpful. She gave me the best options that benefited me the best. I hope that if I’m ever in need of help again here at Public Storage, that Dora will be there with her awesome customer service again.

This location is well maintained, staff was super friendly & answered all my concerned questions I had from area space to prices. Also I must say restrooms was clean.

Jazmyn is wonderful. Always greets me with a smile. Helps me with my questions. Shes the best! She is the person to see when you need storage!!

Donna is the auntie you didn’t know you needed. She’s five stars.

Nice and friendly service. Donna was very helpful and informative.

Excellent customer service!!! Rose and Donna were sooo helpful in figuring out a unit size which required me to go to another location. I highly recommend Public Storage

Great staff caring and on it. Aloha for helping me and my family

I was welcomed by 2 friendly gals,Rose and Donna.they quick and efficient answered all my questions in a timely manner.you are fortunate to have them on your team.

I am so glad I stored my belongings at this facility. Donna, Blair, and Dora were extremely helpful and super friendly. Great location & very affordable! I highly recommend this location if your looking for a storage unit!

Donna is so awesome and glad I chose this location. Whenever I go there, the entire staff is helpful and friendly. Based on the service I've gotten over the last 10-months, I prepaid my rental for another year and may need to get a larger locker as I clean out my home, getting ready to make the move from the 808 in the next year, woo-hoo!

Dora helped me and she was absolutely amazing. When we first got our storage unit here we decided not to buy a lock since we already had one. We didn't move our stuff in on the first day and in that first day our lock got broken into, luckily there was nothing in there to take. Dora called us and let us know what happened immediately. Not only that but she was able to upgrade our storage unit which was pretty small into a much bigger storage unit for the inconvenience, move us into a different floor for safety and also provided us with a free lock. she turned this potentially horrible situation into something that we actually ended up benefiting from. Thank you so much for the help Dora we appreciate you so much! You give excellent five star service!!

I am so glad my belongings are safely stored here. The facility is clean and secure, it’s close by and location is easy to access from H1. Above all, the staff are so friendly and helpful! Today Rose patiently helped to set me up with the app and I’m thrilled at how easy it makes things for me! Mahalo, Rose!! :)

Excellent customer service, easy access, ample parking, clean.

Clean unit and very friendly front desk staff! There are carts inside that you can borrow for free to bring things from your car to the unit. 設備は綺麗で、フロントのスタッフがとても親切でした！建物の中には無料で使えるカートもありました。　車からストレージユニットまで荷物を運ぶのにとても便利でした。

Hello, if you had read a previous comment left under my name please disregard it was not written by me. I have nothing but good things to say about Public Storage otherwise I would not have been renting all these years! The staff under Donna (manager) has always been professional, exceptionally polite & go out of their way to make sure your needs are addressed. I have had a few minor issues in the past & resolved quickly. If you are looking to store your items I highly recommend using Public Storage, floors have security cameras at every elevator entrance, air conditioning throughout floors, have good lighting, very clean, and although each unit has chicken wiring instead of solid roof is for fire safety (Donna can explain more about this if have more questions/concerns. Most storage companies like Public Storage also have same type ceiling for each unit. I do recommend placing two trustworthy locks that are not easy to pick for your unit. I’m very pleased with the service provided by Donna & her trusted staff and will continue to rent from them! If looking for a storage unit May I suggest you go down to Public Storage and ask to speak with Donna (manager), she’s very personable, friendly & most helpful! I feel very safe at Public Storage during bus. hrs. & after office closes

Excellent service and the staff is very friendly. I highly recommend this place if you’re looking for a storage unit!

I have been with Public Storage for almost 2 years but they already raised my rent twice!!! I was told it’s based on property value and demand, but come on, do that with new clients! Not with their current clients especially with the pandemic going on, ppl are already struggling financially!!!! So Donna was the lady I spoke to and she went far and beyond to help me to keep my current rate!!!! if anyone needs help please call her, she’s such an awesome agent there and she was very professional and sympathetic, she’s just so awesome!!!

Very friendly staff, prompt service, reasonable rental rate, perfect location, excellent hours of operation, large parking space, clean building and units! Highly recommend!

Donna is amazing and will help you through it all. Highly recommend for college students!

Donna was the best! She was super friendly and super helpful during a very stressful time. Thank you for everything, Donna!

We loved the service and convenience of this Kaimuki facility. It was always very clean and comfortable inside. The friendly staff were always fun to see.

donna is seriously amazing!! went above and beyond. we’ve never had better service and will continue to use your company for our storage needs.

Employees are super helpful and kind!!

the workers were so amazing and made moving everything so much easier! will definitely be using their storage facility again! If i could give more than 5 stars I would

Quick and easy to find a storage online and book. Donna and Juanita are super friendly and helpful. Love that the storage units are air conditioned! The space was so much larger in person than I was expecting!!

Very accessible and clean storage facility. Large elevators make moving our UH Manoa student's belongings easy and it is close to campus. The staff are very helpful and easy to work with. We will definitely continue to use this facility.

Great prices and super friendly, helpful property manager! Thank you Donna!

Safe, clean, and convenient storage. All the staff are great and helpful. For extra security use a 2nd disc lock. No bugs observed. Initially, there were couple homeless, but none noticed for over 6months. I choose this place because night time access is not offered, but open early enough to swing by before work. Note: the promotional rates don’t last forever, so anticipate the standard rate after 6 months. The automatic billing is convenient. I would use again for temporary storage.

If you are looking for a storage facility for your family this is a very good place. In the past I had used this facility for family belongings storage shortly after it opened. This week I am in need of storage again and called the facility. The staff were very polite... helpful... and accommodating. They gave me info for online work and when I visited them they were most helpful. I viewed the storage area and found it very clean and well maintained. Donna and (?) Dora were the employees who helped me, very thorough and knowledgeable. I would recommend this facility for personal purposes if you need storage

This storage company has failed to recognized my situational circumstance which involves a more one on one customer service interaction. Instead of hearing my concerns and issues, they tend to word vomit policies and robotic guidelines of such and such nature. I have found my experience with this storage unit to be abysmal when you are actually in need of assistance outside of their daily routine. Do not recommend. Additionally… The price is unreasonable when compared to some competitors who even allow 24 hours of access whereas this company does not. -They have been known to increase their monthly rates randomly and you are only expected to eat it.-

Donna, the property manager at this location absolutely Rocks! She just helped me register a storage unit by phoning me because she could tell I was having trouble on the website! She called ME, and asked how she could help! Great service! Super nice. Friendly, and she loves coffee (which proves she's a wonderful person. Can't wait to see her in person) .. Get ready for some Maui hillside agricultural products you can share with your cousin at hpd... But don't, Maui coffee is just too Ono! Thank you for your help Donna,

Donna and Dora were not only extremely helpful, but so very kind as well. They helped me find the perfect storage unit for my college dorm contents. Dora took the time to show me the different units so I could choose which was best. Would definitely recommend this location, they are amazing!

I had great experiences here. The crew are very helpful. Dora, Donna, and Rose always greet me with a smile and are super friendly. Tons of parking and facility is always clean. I hope that we have a bin we can dispose of our trash and discounts to clients with multiple units.

Employees went beyond out of their way to help us out!!! So much appreciate it, if looking for storage places then I definitely suggest this place very much!!!

Employees and manager saw that we were 30 minutes past closing. We kindly asked them if they could still let us in to move our stuff, they said yes and we’re extremely nice about it! Staff really went above and beyond to help us and we appreciate it to the most! Mahalos

Been storing my belongings at this particular location for years. The staff has always been helpful and wonderful. If I ever had issues with my unit the staff was very understanding. I really do look forward to getting my things out of my unit when they are needed because Donna’s smiling face and conversation brighten my week. I wish every one could be like her. Mahalo Donna for being such an amazing person! You deserve a raise!

Clean, safe, structured and convenient facility with amazing staff like Dora, who has been very nice and helpful to me. If you are looking for a storage space, Public Storage is highly recommended.

Amazing customer service! Donna, Jeremy and Rose were absolutely lovely! Donna jumped right up to help me size up just the right boxes for the job and Jeremy helped me get to car with my arm full of supplies! Thank you for everything that you do, team! 🤩

Rose and Donna were very helpful getting me in a locker for my needs. Nice and clean facility with personal codes to get into the facility. Security is important to me.

Was shopping for a medium size storage room and Rose was so helpful and knowledgeable about all the questions I had. She told me about storage availability closer to home. Thanks Rose!

This location is great! including the staff and how clean the building was. Very friendly and patient!

Rose was amazing and so was her boss. Rose was very knowledgeable, kind, helpful but not pushy at all. She helped us down load applications and spent extra time as we are app illiterate. We highly recommend this place and Rose.

This location is absolutely amazing! I have had my unit there for 6 months. Every time I have gone in the employees have been friendly, helpful, knowledgeable, and pleasant. They always remember us and ask us how everything is going. We even were there during a theft incident once and they handled it with calm, poise and finesse. I would highly suggest if you need a storage unit to rent from this location!

Met some awesome people there today. Love the friendly smiling faces when you enter.

Great people & excellent customer service!! Convenient facility for my needs!

I liked the Aloha from Donna and Dora at the Kapiolani branch , very welcoming and helpful and informative. Will definitely be back for their service and friendliness.

Donna and Jeffrey were AMAZING!!!! Their pleasant voice when answering the phone, helpful manners when coming to make payment in person, and coming to help with my lock and elevator procedures...they did it all with true aloha. They gave genuine help and made the stress of moving easier to bare. I recommend that you make this location your 1st call because it will be the ONLY call that you will need to make when needing storage with aloha.

She helpful and she to good and fast to help me

Bad Experience during COVID. Do not rent here. Rent across the street.

Amazing customer service and a very user friendly place to come! Donna deserves a raise!

Patient with my need to move from large locker to small locker , especially Jeremy, so nice! They make it easy. Clean, Good AC, and reasonable rates keep me coming back here when I need storage.

My first destination when I arrived to Hawaii was at this public storage location, when I first came in Donna gave me a warm welcome and was extremely helpful on setting up my storage unit. After Donna helped me out, I was happy to meet Jeremy, and he was very helpful on showing me how to use the public storage app.

Donna did a fantastic job helping me with a stuck lock and ensuring that I was a satisfied customer. 10/10

Great service! From the moment I walked in, you could already feel the aloha. I was welcomed by the manager and had great help from Dora! She was very thorough, kind and professional which made it all the better to be of business with them. She helped me look at my different options and guided me to my new space to see for myself. She is a bright light and definitely made my trip worth it. I appreciate all the help Dora! This is a place to consider for sure!

Let me start by saying how wonderful Donna and her staff have been pre COVID and now post COVID. Keep up the good job and mahalo !! From a happy student & family…..

The staff is very helpful and this facility is well run. Rose was very knowledgeable and professional.

Donna was very helpful and polite. Facility is very clean and felt very comfortable and safe and like the convenience of the carts and the elevators at Waialae location.

Wonderful work done by the staff! I had lost my key and was worried the process to getting it replaced would be difficult. Luckily they had a locksmith on site and the process was a breeze! Especially thanks to the lovely representative Rose. Thank you!

5 STARS! Ariel and Keanu were amazing! They were very personable, professional, took their time with us and answered all of our questions without hesitation. It was like they literally owned the place, and didn't just work for them. They showed me several units until I found the one that was perfect for me. Mahalo for extraordinary customer service. They even helped us download the app, did the auto-pay, and get my digital keys.

Fantastic support all around! Staff is phenomenal and super helpful! Will definitely use this service again - Thanks Juanita!

Awesome crew at this Public Storage location. They helped me find just the right type of storage unit that I needed and were really thoughtful. Everything is so clean, organized and well-maintained. Mahalo!

The staff is very helpful and knowledgeable and will make sure you have the right size unit to meet your needs. Donna will go out of her way to assist you to make sure you have a positive experience working with the desk staff. I would recommend this location.

The staff, Keanu, Donna, and Ariel have been exeptionally helpful and kind in all of my dealings with them. The facility is clean and airconditioned, and there is plenty of parking. 5 stars all around.

Thank you so much to Rose for all of the help!! My experience at the Public Storage unit was phenomenal. I was experiencing a lot of stress that day because I was moving out of my house, but when I got to the Public Storage, my day totally turned around when employee Rose helped me out with everything.

Reservations, viewing the property and storage space and opening the account was quick and easy. Donna and Rose were helpful and wonderful to work with. Actually enjoyed the entire process ...

Awesome customer service and facility. The staff there is always willing to help and answer questions. Juanita definitely needs a raise as she's their MVP! Mahalo!

I rented a unit at Public Storage and the whole team at this location was incredible. From Donna the manager who called me to touch base to Keanu and Willa who helped me figure out details for my unit size and pricing. You can tell the team operates with aloha and kokua. Definitely a happy customer and I know my items are in good hands. 🙏

Donna is amazing and went above and beyond for me. My daughter lost her wallet, and she called me, even though we had stopped renting storage space. She is an amazing woman and a true example of a dedicated employee and good person.

This was an awesome experience..The manager Donna was very helpful and accommodating. I’m not sure of the young mans name who showed me the storage which would not meet the needs of all my items, which immediately they put me in something that would suit what I needed. Donna was so friendly and compassionate. The facility was very clean and on point. This place and everyone that works here are outstanding people. Thank you self storage for the employees you have that are part of your company. This a 10 star facility......MAHALO DONNA & CREW!!!!!!

I rented a storage space in a somewhat complicated situation. I called quite a few times asking additional questions. The staff was always professional, happy, and helpful. I spoke mostly with Nick, and he always had time to address my issues and answer my questions. I would recommend this facility to anyone looking for storage due to the customer service I received while shopping storage units and after renting from this facility.

I currently am renting a 10 x 10 room and have to honestly say, this place is very clean. The front desk employees are amazing, kind and very helpful. I would give this place 10 stars, but will settle for the five. Thank you for your hospitality.

The best customer service always greetings you with smile i recommend Juanita,Donna and Rose excellent!!. Aloha.

Had an amazing experience with Donna. She made everything super simple for us and answered all of our questions.

Always a pleasure to see the office staff at this location. Very friendly and helpful. Been using this facility for awhile. Never had a problem. Mahalo for all you do.

Great service. Donna was very helpful.

Service here is great, and they treat us like family. Units are well kept. I enjoy renting here.

The Customer Service Iz Excellent 🤙🤙🤙........ The Employee Staff Iz Excellent 👍👍👍 Alwayz Put A Smile on Mai Face 😁😁😁 Aunti Donna And Juanita Alwayz Waving At Miiiiiiiiii When I Enter The Facility...... And The Rest of The Staff Iz Amazin.... If Chu Need A Storage Unit Come On Down To Public Storage 2888 Waialae Avenue......

Alwayz Showing Us Love...... Show Us Around The Facility..... Give Us More Collections On Units Open...... Employees Rating Aunti Donna ❤❤❤❤❤ Aunti Juanita ❤❤❤❤❤ Aunti Willa ❤❤❤❤❤ Most Love Alliance Fire Safety Specialists

Very friendly and positive vibes that comes from the staff. I recommend Nick if you need help with anything. Really helpful

Highly recommend..

Safe spot

Great service!

Nick & Donna were nice and helpful. The property is secure, clean, and well maintained.

The customer service at this location is excellent! The customer service reps here are really friendly and they also are very helpful! They went above and beyond when I was moving my stuff into the storage unit. I highly recommend this location. It’s easy access to and from freeway. It’s a good place to go to also during traffic hours, it’s really easy! The storage building is clean and well kept too! Thank you again for all your help!!! Aloha!

Nick was great! Informative, efficient and friendly.

Great location,Easy access to the unit's, clean and safe, resonably priced. Employees are super nice and very helpful ! Definetly recomend anyone who need's a storage unit check this spot out. Get salty... Aloha

Facility is conveniently located and well kept. The online storage application was very fast. Then I called to transfer to a larger unit and Donna was very helpful. I went in and she walked me through how to get to my unit. Thank you, Donna for making the whole process pretty easy.

Made reservations ahead of time, but when we got there the code didn't work, so we had to wait for the office to open, then it took a while longer to get the code working. Frustrating, considering they do this all day, every day. Outside of not having their sh!t together, the place is pretty nice and reasonably priced.

Excellent customer service. Never rented storage anywhere before but will definitely choose them again in the future. 5 star service.

Had a great check in experience. Donna was very friendly and pleasant. Great customer service.

The persons who assisted me at the counter was very polite and knowledgeable. They were Donna and Nick who assisted me and my spouse and showed us around the storage area. It was clean and bright at the storage area. Thank you very much to them for answering our question at point.

Very clean and well maintained storage facilities very friendly and helpful staff! The online storage application was very fast and easy. I am definitely coming back here for all my storage needs 👍🏽👍🏽🤙🏽

Nice staff reasonable price

The best customer service!! Donna & Nick were extremely friendly, helpful & kind. They even remembered me by name. I’ll be back again! :)

First time using Public Storage Donna and Nick were more than helpful. Units and building is very secure. I would strongly recommend this Public Storage for anyone looking to store their belongings.

Ms. Donna and staff at this location are excellent! So kind and helpful. Convenient location and clean spaces. Highly recommend them :)

Great customer service and very clean, Nick was great!

Nick was extremely helpful in setting me up with a storage unit. Very nice guy, great customer service

aloha! I am SOOOOOO PLEASED with this service I received from Donna at Public Storage on 9.29.20!!! She was above and beyond helpful, SUPER personable, and took great care in ensuring that we were set up with everything needed to make our office move as smooth as possible! DEFINITELY would recommend working with Public Storage on Waiʻalae Avenue!!! MAHALO, Donna!!!

The facility is great, and the staff here is knowledgeable, professional and friendly. I was helped by Kainoa today, who graciously assisted me with all my needs regarding my locker and packing materials. I definitely recommend this location.

Service staff was very friendly and accommodating. I believe their names were Nick and Donna. Both were able to make the signing up process very simple and quick.

Great facility. Nick set me up with a 5x5 unit for my bedroom transition; he and to the point and made the process easy for me.

The Location is convenient, the set up was relatively quick, less than 20 minutes, and the service was extremely friendly and helpful. This place has the vibe of a mom-n-pop storage warehouse, but with the professionalism of a larger business. 5-stars!

I decided to use this location of Public Storage because of all the great reviews. I wasn't disappointed. Thank you SO much Donna (and Nick) for all of your help and patience! Safe, convenient, and still open during the lock-down -- the folks here are still working because they're deemed essential, bless their hearts!

i only decided to rent from Public storage due to Kainoa at the 2888 Waialae location...she was such a joy and so helpful that i was sold. you have an employee that rates two thumbs up.

I have been a renter at this space for many years. Premises are unfailingly clean and well-cared for. My stuff is safe! :D The friendly staff has always gone the extra mile to help out whenever possible from the first day. Lots of easy parking too.

I have been using this facility for several years now, and the service provided by Donna and her staff are great. Always very friendly, and helpful.

Doris, Sylvia, Juanita, Dora and more - were all AMAZING! They went above and beyond. They are super friendly, helpful and funny! I really appreciated this uplifting energy during moving times! Bravo! Encore! Way to go Public Storage Team! We appreciate you all!

Apparently you're not allowed to store live humans

Amazing customer service! Florida was so helpful and accommodating! I 💯recommend

Donna and staff are really great and are always there for you .

This place has really gone downhill the last few years, since the recycling center opened next door. If you have to access your unit early in the morning, be prepared to be harassed by aggressive drug addicts in the parking lot and by the entrance. Inside is clean but the outside area is regularly covered in trash and reeks of urine and human feces.

Donna and the team are awesome! Very friendly and clean environment!

This storage facility is well maintained and really take their cleaning serious. The front desk goes up and above the normal desk duties. Especially Donna, she went out of her way to ensure all my account were up to date, and even notified me about a refund that I should be receiving from another public storage facility. I would definitely continue my business with them, as along as Donna is there to ensure that the standards are kept.

First time renting a storage met 2 ladies Donna and Juanita as helped me through out the process thank you so much ladies.⭐⭐⭐⭐

Courteous & helpful staff, clean areas & safe!

Donna and Janita were very helpful with the process of viewing the storage space and made renting easy! So easy to talk too and accommodating.

I was greeted with a Big Smile and she said "Welcome, How can I help you" I walked into Public Storage for boxes, came out with a Storage Pack and some great information thanks to Kainoa. I would definitely use there service again for my packing and storage needs. Thanks again Kainoa! Keep that big smile on behind the mask ;)

The girls are super helpful and attentive since I rented the storage until I finished also she is also give me good information when I call there

I recently rented a space at this location because my previous room was too big and a little pricey. This location had the perfect size for what I needed and about $30 less. Although the access times are a couple hours shorter, the location is closer for me and better parking. The gal at the counter was so helpful when I first signed up and the service has always been excellent. I would recommend this location to anyone.

Since the very start of being a customer of Public Storage at this location, all the staff there is wonderful but Donna is exceptional. She is always a pleasure to talk with and makes you feel welcomed. She is very helpful and excellent at what she does. I would definitely recommend this location to any business associate or clients for all their storage needs. This site is clean, secure and safe to store your belongings at. One day, I may not need their storage services but definitely would use them again when it is needed. Thank you so much Public Storage!

When interacting with the staff they were was always pleasant and friendly. The facility was always cool and clean. Unfortunately we had closed our storage but I would definitely use them again.

Sorry I took so long. I moved in Feb 29th. This team at Waialae location especially Donna has helped me through my toughest time. Thank you for all your help and smiles. 10 stars!!! Motorcycle guy :)

Everything was great! Donna was amazing, she walked us through everything. Location was perfect for storing my daughters dorm stuff.

Great service!

This was the very greatest experience in the universe. I am very thankful and appreciative to the smile of the professional support that the O'ahu supplying and demanding smile of the Public Storage location gives to me and other people. This was very supportive, beginning to smile was too, given that I am happy as you'll ever believe to me, myself and all the people surrounding the Public Storage location situated in the 90 bazillionth block of the, the, I mean of course, the happy location of 2888 Wai'alae Avenue in Kaimuki, Honolulu, Hawaiian Island O'ahu in my smile. THANK YOU FOR ALL YOU HAVE DONE and I'll smile with you forever to tell you the truth thank you one more time. With all my smiling happiness and regards for a best tropical day and smoothe loving afternoon, Your friend, Frederick R. Nielsen

The staff here at Public Storage are super cool people. Debbie especially was willing to accommodate a problem I had. 10/10 would recommend.

Willa and Juanita were a great help today

Mrs. Willa Wonderful Service!!!! Absolutely Amazing!!!

Front Desk is amazing and accompanied by many other friendly faces upon arrival. Donna is always at the frontline and whenever she isn’t you can still expect to be taken care of, (thanks Juanita). Any issues or questions are promptly answered or dealt with. It’s a great place for storage. 10/10 would and do suggest as a place to utilize, especially with the staff and location.

I was greeted and assisted by Ofa, a very friendly and helpful office worker, she helped me find the right unit and gave very helpful information, thank you Ofa. Travis I recently went back to my unit and had yet another great experience, this time with Donna and Debbie, five star customer service.

Had a good experience here especially because one of the workers “Donna” was so helpful

This is a great public storage unit. The employees are very nice, accommodating and organized. Highly recommend!!!!

Moving is tough....But Debbie and Donna were so nice and informative. We literally walked in feeling tired and drained from packing all day and there they were, ready to greet us with a smile and it made our day just that much better. The price of my unit (which was the size of a car garage) was unbelievably doable ! Great service and a great deal ! Thank you so much for easing our minds and making this transition easier on us 😊 I HIGHLY RECOMMEND PUBLIC STORAGE

Staff is super friendly and helpful and it’s not that new year new attitude deal either everytime I come they are giving top flight customer service . Got locked out of my unit as the manager was leaving she went up unlocked it before they closed and even replaced my lock . Real Life MVP

Just moved back and in need of short term storage so I checked these people out. Considerations were security, close proximity, climate control and customer service. I have to say they fulfilled all of my expectations. Very friendly staff, knowledgeable and thorough. Not to mention very reasonable for the time and space I needed. I would recommend them highly.

Silvia and Dora were welcoming, super friendly and very helpful. I did the express check in and everything was perfect and smooth. They had a lock available to buy and carts to use to get my stuff upstairs.

Excellent rates and service with a smile!

Convenient t location. Friendly staff. Units are secure. Accessible till 6:30 pm but it's a safe storage facility. Overall a great experience.

Awesome staff and location! Mahalo Ofa and team for your exceptional service!