Public Storage Self-Storage Units at 2888 Waialae Ave, Honolulu, HI
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 6:00 AM - 6:00 PM
Sat-Sun 6:00 AM - 5:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
5'x9'Online only price$ 205/moSmall 5'x9'
$ 205/mo $ 205Best Price Label1 unit left!
- Climate Controlled
5'x10'Online only price$ 211/moSmall 5'x10'
$ 211/mo $ 211Best Price LabelHurry!
- Climate Controlled
5'x10'Online only price$ 214/moSmall 5'x10'
$ 214/mo $ 214Best Price Label1 unit left!
- Climate Controlled
7.5'x9'Online only price$ 278/moMedium 7.5'x9'
$ 278/mo $ 278Best Price LabelHurry!
- Climate Controlled
7.5'x10'Online only price$ 297/moMedium 7.5'x10'
$ 297/mo $ 297Best Price Label2 units left!
- Climate Controlled
10'x10'Online only price$ 336/moMedium 10'x10'
$ 336/mo $ 336Best Price LabelHurry!
- Climate Controlled
15'x20'Online only price$ 793/moLarge 15'x20'
$ 793/mo $ 793Best Price Label1 unit left!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Resources from the Help Center
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Honolulu Storage Units Near University of Hawaii
Perched on the north side of the H-1 Freeway, this Honolulu Public Storage sits right between the campuses for the University of Hawaii at Manoa and Chaminade University.
Students and staff at both schools, as well as local residents and visitors, will find this location easy to get to off of Waialae Avenue just west of St. Louis Drive and just north of the Lunalilo Freeway.
When campus life gets a little crowded, grab a 5x5 unit to store small furniture, books, boxes and other assorted items, or rent an individual storage locker to store a few small personal items.
Just two miles from Waikiki Beach, a 5x10 unit is a great spot to store beach essentials, including blankets, chairs and umbrellas, while a 10x20 can easily store surfboards, boogie boards, paddleboards and other aquatic gear.
Although it's on Oahu's south shore, this location is still only a 15-minute car ride from Honolulu International Airport and less than 10 minutes from downtown Honolulu, making it a convenient self storage option for customers throughout the central Honolulu area.
With a large selection of indoor storage units and climate-controlled storage units, this Public Storage in Honolulu is ready to tackle any storage situation that might come up. Open 7 days a week, this location prides itself on excellent customer service and affordable options for the community in and around the Hawaiian capital city.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 892)
I had a great experience here, this is my second time renting here and everyone has been nothing but a delight and helpful! Donna specifically is wonderful, she has helped me all throughout college with my storage units. She is the most helpful and kind person fr. I highly recommend this place especially since it’s right next to campus :)
This is one of the best storage areas I've ever had - and that's saying A LOT. Super clean, energy efficient, fair and consistent policies, carts to check out to help moving between car and spaces. By far the best part of this Public Storage location is the entire staff! Donna is a true problem solver and perhaps the main reason I actually like stopping in. Fully recommend Public Storage on Waialae!!
Hau has great customer service skills that has helped me retain my storage while saving money at the same time Mahalo Hau
Iʻve been a customer for 2+ years now and the location canʻt be beat. The customer service by Donna and the other employees Iʻve had interactions with have been nothing but stellar. They are always helpful, pleasant and go above and beyond. I recommend this Public Storage to anyone who needs good service and a great location to store their items.
I got there about 15min before opening. I ran into 2 staff on their way in and even before they were on the clock, both of them were professional and very nice. M wound up taking me on a tour and getting me an appropriately sized locker for my needs and within my budget. He was very helpful, and was cool under pressure when the computer system was giving them a bit of trouble.
Leina'ala was such an awesome customer-friendly service rep!😁 She was really helpful through every step of the process. Thank you so much Leina for being so courteous in helping me find the right storage space for my needs!🤙
Amazing place to have your storage. Super clean, efficient and safe. Donna at the front desk is amazing and very accommodating. She can help you with any possibility or situation.
Lena was awesome she got me my rental despite all the online hiccups! Thank you
I went in person to check out a unit and although it was not what I was looking for, Donna was friendly and professional! Mahalo for the excellent customer service🤙🏼
Miss Donna and Leina they’re really helpful and nice they’re the best😁
It was so easy and they are very helpful
Thanks leina very helpful!!
Very secure, easy to park
Renting from Donna at public storage Kaimuki was nothing short of a delight. The process itself is easy and straightforward, and Donna was an ace. She was extremely friendly and exuded aloha and compassion. She was extremely knowledgeable and provided one of the best customer experiences I have experienced. She is a gem and my day was brightened by her enthusiasm and kindness. Thank you, Donna 🤙🏻
People to remember: Miss Donna, Miss Hau & Miss Leina - the most wonderful, friendliest and best customer service goes to these wonderful people! Superb! Welcoming environment. So far a safe space to store your personal belongings (I’ve seen security camera in the premises). Some few things I think worth sharing or suggesting: - Only if they stated at the beginning that they’ll not check any documents if we have insurance or not…or only if the business owners/corporate won’t force people to avail any insurance. - The storage on this location ain’t cheap so I suggest to go online and grab your storage there for a certain discount. - I am hoping they’ll put more carts coz tbh, 4 aren’t just enough. - Been reading other reviews and heard some feedback from my other friends that this location just raised their prices so often and I hope that the corporate will stop milking their patrons too much though. Other than that, I am truly satisfied on the services they offered and is currently looking forward to do business with them for more time. But really, the front people working on this location is just amazing. The bosses are so blessed to have ‘em. Please do take good care of them. Aloha! PS: Please refrain your patrons from bugging them every time you see them to write a review. It’s a bit irritating tbh.
Leina and Donna are the best! Super friendly and easy service
Leina and Donna are fantastic and provided outstanding service.
Donna provided me excellent service today! She was super friendly and able to save me some money on a new storage unit!
Donna helped me with a very delightful and professional manner. She truly made my day!
Leina was very helpful and assisted us with our needs.😁
Donna is great!!! Always willing to help, extremely polite, and friendly…
Ms Leona and Donna were very attentive,helpful and pleasant
Just rented a spot here and it’s really clean and easy to access the staff is very friendly and helpful would recommend this storage to others
Leina at public storage was very kind and patient, made using my storage unit and vacating very easy.
Always a 5 star experience with the crew here. Leina'ala, Donna, and Jung are top notch at customer service. The outside kept super clean and the interior is immaculate. These workers need a raise!
Service is excellent and everyone goes all out to support the customer in whatever they need. Facility is super clean.
*Update 7/20/23: As Always, stellar service from Leina and Donna! Assisted me in upgrading a storage size, showed me my options and patiently processed my paper works. Thank you ladies! Great Service, clean location, friendly staff. Thank you Leina
Convient and affordable!
The ladies at the front desk were very helpful… being from canada and not be able to download the app they were still able to accommodate me. Really recommend storing your items here if need be!!
Leinaala was very helpful touring the facility, and explaining what approaches are commonly done by customers to ease their way into their rental experience. The climate controlled facility is definitely a plus. I’ll be back.
Excellent staff, clean facilities,friendly and efficient.
The best place to rent a storage unit. Staff is ultra friendly. Donna and lei are so helpful. They helped me find a cheaper unit to rent. What a relief. They also are the cheapest on the east side of the island. You want great service and cheap rates go see Donna and her staff. You won't regret it.
Excellent Customer Service, Donna and Staff. Thank You for All You Do!
Great location and the staff are very supportive, especially Donna.
I had a great experience at the Waialae location. Donna provided excellent customer service with helping me transfer to another unit at almost half the cost that I was already paying. I'm glad that there are employees that still care about their customers and not just trying to get every buck from you.
Best customer service!! Leina & Donna helped me through all my storage needs! Will definitely recommend PS to my family and friends.
Great customer service, and clean. We stored our things here for over a year and the only bad thing about it it is the price (which unfortunately is controlled by the main office). But the staff is excellent they really care about your experience and how your things are taken care of. If we could've afforded it we would've stayed longer
Great employees, friendly and extremely helpful
Facility is very clean. Staff is very friendly. Highly recommend this location for your storage needs.
Thank you Leona and Donna for the awesome help with your vendors! We appreciate the cooperation!
Staff was very helpful in every way
Staff has always been helpful and kind. They are always good about keeping the place clean and comfortable. Our things have never felt like they were in any kind of danger.
Great place to store your stuff, super friendly staff!
Great staff and services. The facility is clean and temperature-controlled. Outdoor, ample and spacious parking. Met many staffs over the years, which is nice because I like to feel welcomed and to know they recognize their tenants. Denna showed me how convenient it is to access the elevator using the app today. Introductory pricing was great, it has gone up over the years, which is synonymous to all things inflated. Looks like I’ll be a happy long-term resident 😄
Every body was great and helpful getting my two storage units today Thank you so much!!
The staff there is only civil when they are trying to sell you a unit.. once you are in, good luck trying to ask anything of them without them giving you attitude. Their manager at that location needs to be replaced.
Be careful of the manager named Leina. She will take your ID card in exchange for a cart then refuse to give it back while she takes a 2 hour lunch without anyone else there. She will walk by you and refuse to even talk to you and only rudely yell "I'm on lunch!". You are to wait on them in order to get your ID card back to go home. Stay away from this storage unit at all cost.
Donna and Lena were very helpful today while I visited my unit. Such kind workers. Happy to store my belongings here and seeing them everytime.
Great service from Leina and Donna
Leina & Leina Ala were both knowledge, friendly & very helpful. Faculty was very well maintained. Thank you
Donna and Leinaala was very Helpful and Excellent Service.
Friendly employees and great customer service.
I had the most wonderful experience at this public storage. The ladies there were always so helpful and encouraging and made the in and out process easy as can be. Will miss seeing their faces and hearing their stories now that I no longer need a unit. Great location as well - close to the University, recycling center around the corner, near the highway. Always felt safe when I had to move my stuff in and out.
Absolutely a wonderful experience! I saw a good price, but wanted to inspect the place and ask questions in person. Donna was working the front desk and I was able to observe a friendly interaction with another customer and got good vibes about the place. Donna was extremely friendly and personable and was a delight to work with. I know it’s a storage place, but the customer service is is top notch. She didn’t make me feel like my questions were stupid or invalid and I appreciated it. She gave me plenty of time to inspect the unit. Overall I’m very satisfied with my purchase and choosing this Public Storage location. Absolutely can’t go wrong with this place! Mahalo, Donna and team!
Miss Donna and Miss Leina gave 100% support customer service,i am a completely satisfied customer
Leinala and rose were very helpful and pleasant to talk to. Mahalos🤙🏽
Amazing, friendly staff and easy experience. Will be coming next year :)
Donna made our rental experience enjoyable. She was helpful on the phones when I was trying to set up storage for my UH Manoa student. When we arrived frazzled her genuine smile of Aloha made a hard day that much more enjoyable. The facilities are impeccably clean and the crew is kind. Mahalo Nui Donna and the crew🤙🏼🌈
Quick service, very friendly, so easy to work with 🤍
Couldn't ask for better customer service. Even when they were being remodeled, they maintained a high level of customer satisfaction. Appreciate you guys.
Donna and the rest of the staff offer incredible service and go beyond their job to insure that all customers are happy with their unit
Great experience! The ladies at the front desk were super helpful, and sweet! Thank you for all of your help!
This is the absolute best storage facility on the island, hands down! I have never had better customer service than the public storage. I highly recommend to anybody looking for great customer service and an easy and smooth transition to using a storage locker.
Leinala and Donna are the BOMB! Transferred from PC public storage where I had a really bad experience as I brought up my concern about AC within the building (it was super warm and within 24 hours my stuff was covered in black dust) and they did nothing about it to address it. Moved to Waialae location and leinala and Donna made things so easy AND it’s nice and cool and clean in the building. Recommend moving here if you like your stuff clean and for sure temperature monitored.
Shout out to Donna and Leianna for being the best!! Amazing customer service and super helpful during college move out. Was running late two days in row trying to pack up my stuff and they made the move in process super easy and fast. Even let us stay a little past closing to get the last of my stuff in along with others who were rushing in as well. If you need a place to store your stuff, this is it. Clean spaces and super helpful and kind staff. Highly recommend!!
Wonderful staff. Easy in and out.
Donna is so sweet! Love her! So helpful!
Super friendly and clean! This is a great place for UH students to store anything over the summer. Donna and Leina at the desk are very helpful and made sure we had an easy time accessing our unit and checking out carts.
Had storage for a few years. Great place. Price went from $95 for $135 in 2 years.
Leina is the best! they were all very kind, super nice and very easy!
Big Mahalo to the Public Storage folks at 2888 Waialae. Donna and her team handled all our needs, were super helpful and were really a really pleasant to work with.
Great experience. Very nice woman at the front desk helped me with exactly what I needed
Dora and Donna were very helpful with our rental. They were friendly and informative. Easy to do business with.
Dora and rose r very amazing and very helpful !thank u guys for ur great service 🤙🏽💯
Dora and Donna were the sweetest and helped me with my move in. The process was super easy and smooth, definitely recommend!
Very quick and simple. Really nice workers they were very helpful
Leina and Dora were super helpful 👍🏻
Dora helped me today.
Office open from 9:30 and storage from 6am
Leona and Rose did a great job
Excellent customer service! Thank you to the managers who helped me find the right unit for me and greet me by name when I’m on property! Feels like home even in a warehouse!
Fantastic service she also has a great sense of humor cheers
2888 waialae is awesome! Donna at the front desk was super helpful, Professional and very friendly Very clean and safe facility!!! Highly recommend
Donna and Leina are awesome! They welcome us with a smile every time we are here and help us with anything we need! Highly recommend this location and storage facility!
Everyone was very helpful ans super friendly here. It's a nice atmosphere.
Donna and Leina are so awesome and friendly! Always welcoming me when I access my storage locker. The carts are easily accessible and if I need anything I can just ask and they are always ready to help.
Huge shoutout to Donna and Leinaala for a great end-to-end customer experience. From the time we stepped into the office they were super helpful, friendly and knowledgeable. They truly exude the aloha spirit, listening to every customer's needs with kindness and took the time to be sure their needs were met. Mahalo nui loa for handling our storage transactions so efficiently and making our experience with Public Storage a pleasure. We appreciate doing business with you and strongly recommend your services.
Leina was very helpful with my rental
I'd like to commend Donna and Leinaaala. Both were 100% customer focused. I am older and they made sure I understood everything. I had gone to other storage places and none of the employees rank as high as these two. Please thank them!
Leina and Donna are always so helpful. I love this location and I'm so happy I moved my things here.
Donna, Leina , Hao were all very helpful!
Amazing staff. Especially Donna and Leina. If you live close go see them. They are very helpful and add that bit of caring so much
Miss Donna and Miss Hau are amazing! They helped me and my family with customer service that you could only find in a Michelin rated establishment!!!
Just recently leased my unit with Public Storage. Secure, clean, & air conditioned units! 10/10 would recommend. Not expensive either, try em out next time you need to store your things 🤙🏼
Donna and Hau are the best! They totally had my back from the first day I moved in until the day I moved out. They are professional and have aloha for everyone who walks in their door. I chose this storage location because of them even though it was further than other storage facilities.
Donna at 2888 Waialae Ave. Public Storage was super nice and very helpful. Excellent service in every way possible with your storage needs. I highly recommend this place. Thank you Donna for all your help I appreciate it very much!! Aloha!
Donna & Leinaala were very gracious and helpful. They explained the services provided and were pleasant. They explained the facilities and also the hours of operation.
Friendly, helpful, knowledgeable. I have had my storage unit since 2016 and service has walkways been excellent. Thank you to Leina, Donna, and Leinaala!
Friendly staff that are very helpful. Also all area's are very clean.
Donna was very helpful and friendly in showing me the unit, and explaining everything I needed to know.
Donna & Leina Very impressed with the staff Donna and Lena were so courteous kind and very helpful transition coming in was super easy and facility very clean mahalo
Easy to set up, access is good, and the folks working there are very helpful!
Donna and Leinnala where very helpful, excellent service
Donna and leinaala super helpful 👌 and great services..
Excellent customer service. Staff are always helpful and friendly. They have flatbeds for customers to use which help immensely with moving furniture or household goods back and forth.
Thank you Leina for your great service
Cheap and safe!
Hi I don't have a storage unit with these guys but my wife do and I had to make a payment and what I know to my knowledge my wifes unit were up to date comes to find out there was a miscommunication about her account therefore I got a little angry and I know I wasn't being nice I was kinda rude then I caught myself meanwhile one of there workers her name is Donna she was the one assisting me about my wife's account..All I can say that Donna was really I mean really nice through out all that time helping me find out about my wife's account she spoke to me in a nice matter bottom line she's a great person thanks Domna
After several years of my father and I being customers of this Public Storage location, the spring to the roll up door of my assigned storage unit unexpectedly busted due to wear and tear. With great help from Michelle and Ikaika, they were able to get the jammed roll up door to close and put in a work order to get it repaired. Michelle along with the District Manager were able to accommodate me by relocating my unit temporarily into a pair of storage units equal in size (as one with the same dimensions as mine were not available) for the same price I am renting at. My father and I originally emphasized that we would ideally like to come back to the same unit once it was fixed. Moving out of my original unit into the two temporary units was at first super stressful, as I was trying to think about how I was going to fit all my things into two units with a wall in between, how long I had versus how long I needed to make the move, and the fact that my availability to do all this moving was constrained because I work multiple jobs. But Michelle, Hau, and one other lady made were really nice to reach out to ask how things were going during the move. It was really nice of the Public Storage crew to put a lot of care into making sure I had sufficient space to put my items into while the work order was put in. In fact, I got really stressed out on what was supposed to be the last day moving out of the original unit with my hectic work schedule, but they were so understanding that they gave me least the next morning to finish up the rest of moving out. A few days later, Donna called my dad to tell him that she had two different units available that were the same size of the original because it would be a while until the original one could be repaired. However, these units still were conveniently located. We were able to select an alternative unit with the same dimensions with same or better access from the elevator, and move-in ready. And within less than two weeks, we were finally settled in. Mahalo to everyone working at this Pubic Storage for being so caring and hardworking to ensure your customers are well taken care of!
Leina, and Donna offered Great customer service and very helpful. I love the patience and very kind. Thank you so much for your help. !!!!
Very clean and friendly service the people that work there are all very Nice and always a Smiley face
Donna and Michelle were incredibly friendly and competent—-a rare combination. My previous experience at another self storage facility was night and day. Signing up for a storage unit took 50% less time than it did at the other facility. These two ladies answered each and every question we had to our satisfaction and had us on our way in no time!
Quick and friendly service...leina and Donna were a great help really made my day
Process was very easy and staff is friendly
Danna, Leina, and Hau gave us great customer service. Highly recommend this facility for storing your belongings.
Thank you to Lena and Donna for helping me with tracking down the file boxes that I needed. They were so helpful!
Great customer service from Michelle, Donna and Haulani! Thank you!
Leina & Donna was very helpful! Above and beyond service!
Leina has been very helpful with all storage needs while using the facilities always aloha.
Leina gave great customer service and was very knowledgeable of all questions that I had. Definite Customer!
Leinart and Donna were very helpful and Michelle also
The staff at this location is the best! So very friendly.
This is a very good storage place!!! Very clean and the customer service here is 100% terrific!!! I would refer my friends and family here! Thank you for giving us great customer service!!! 🤙🏼
Clean and today, easy access. Elevators are slow and cumbersome. Great staff!
Leina, Michelle, and Donna were great. Good experience, will definitely use again.
Donna saved my life and was incredibly patient in my time of stress and duress. She helped me to get back in my unit, and showed me the entire process of moving in. I highly recommend the customer service at this location.
Appreciated the help from Ikaika today. He helped me to locate and set up my son's storage unit. He was polite, patient, very friendly. Good job!
Michele was super helpful
Michelle was awesome. Had me set up and ready to go in minutes great staff
Was in PS Storage for 11 months, was okay and a lot cheaper than Extra Space, nothing fancy, but clean and what I needed. Donna was helpful.
Leina, Michelle and Hau were always so kind and helpful. Wasn’t crazy about the price increase but that’s everywhere.
After checking several storages locations I could not be happier to come across Leina & Michelle! Come get your storage in this location!
Awesome service these 2 Ladies did their name is Leina and Michelle. Their services is awesome you all should come here. They are happy to serve you. Thankyou to these two woman
Great place for self-storage! Donna and the staff are amazing and always so friendly and willing to help!
Michelle and Donna were absolutely wonderful! Super friendly and made the process easy peasy.
Lot of Aloha very warm hospitality
Michelle and Donna were very helpful and informative. Renting a unit was seemless.
the price and deal was good at this location and Leina was really helpful in getting me going quick and easy.
My nightmare came to an end as soon as I was helped by Deborah, she knew exactly what storage unit was right for me. Michelle then showed me to my new unit where everything is kept nice and cool.
Nice place, first time but feel like family already when talking to the nice and humble Auntie’s work there who’s name were Donna and Michelle if I’m not wrong. Plenty parking space, good customer service, easy load, even have the nice air conditioner Make me want to sleep over. Much MAHALO🤙
Your guys so helpful for us Thank you so much for helping us Donna and Michelle they are so lovely for helping us. Thank you so much again
Donna and Michelle were very helpful in helping me with my storage needs and getting me the best price possible.
Thank you Rose! Sweet and Very friendly❤️ I appreciate you working with me on my storage items. Very accommodating and helpful. ❤️❤️
Rose and Leina is awesome!!!!
Donna is amazing! Always helpful and friendly.
I've had nothing but incredible experiences at my storage unit! Donna and Leanne always help me at the front desk and put a smile on my face. I am the local marketing and sales director for a mainland based company and use my storage unit to store all my work items and I'm in and out 4-5 times a week. I use their carts almost every time and always feel safe when I'm in the facility. Very happy I chose this location for my unit.
I love my people at Public Storage for making my life so much easier when in moving crisis. Ask for Rose and I guarantee you will have a pleasant experience.
The associate,Laina, Donna and Rose did an excellent job in going over our agreement,accommodating us with our storage. The storage location is just where I can since we live in Waikiki. Staff members is what we depend on a lot.
Public Storage staff,Latina,Donna and Rose are da best. They helped me get setup to my storage,walk me through where my storage is located and made sure my paperwork got signed. They have so much patience. I highly recommend Public Storage for your storage needs.
Donna provided great customer service. We’re long time customers and was looking to downsize our unit. She gave us options that helped reduce our monthly cost. Our family loves this place.
Donna &Leina were a pleasure to work with. I highly recommend them, as thy are friendly and knowledgeable and 5 out of 5 strs I rate them and my experience
Leina she is so nice guided me for my new planning to change my storage. & I see her she also cleaning at the same time. Hard worker lady I give her 💯 Mahalo!!
Nice and clean location
I had a magnificent experience and extreme ease with finding a storage unit when I was crunch. Donna as well Liena were extremely courtesy and made the process easy. I can not thank enough for their help and amazing attitude
Extremely nice and helpful staff. Donna and Leina were awesome! Great customer service and the whole facility is so nice and easy to navigate.
Great service from Lena, Hau and Donna today accessing our storage unit!!’
Fantastic customer service! I have been renting a small locker for three months and this is the best storage facility I have ever used. It's so clean in there and so easy to park, load and unload, automatic front doors, big elevators, an app on your phone and the best customer service. Thank you Rose!
This place is great! Very friendly staff and the facility is very clean and feels secure! I would truly recommend this place to anyone with storage needs! I found it quite a lifesaver, and the packaging supplies available is very convenient. Mahalo!!!
Acquired a storage unit for my daughter for the summer. The process to both obtain and close our account was smooth and pleasant. Donna was always helpful and assisted my daughter and I in securing the proper unit size. As a parent who lives on the mainland the entire process was easy. Thank you Donna was an amazing experience. See you next summer when I have to obtain a unit again.
Yes, excellent .
I want to shout out to Donna at Public Storage for always providing the best customer service. We have rented here for years and I always look forward to being greeted by her each and every time. She is so personable, helpful and always has a smile!! We are so grateful for all that you do. Greatly appreciated!
Just began renting here and was able to have an in person meeting to view the space before finalizing the rental. Donna was very knowledgeable and super friendly. She showed us how to get access to the elevators, walked us to our space, and explained everything thoroughly. My mom and her even got to talk story about Kapahulu since they both grew up in this area of town. The facility is very nice and clean. I was able to use my own locks. Overall a positive experience so far.
I had such a great experience at the Waialae Public Storage! I'd like to specifically highlight Donna, who was incredibly kind and helpful. We lost the keys to our unit, and she patiently explained the the recovery process and even helped expedite the process since we had a tight timeline.
Thank you Rose and Leina! Great customer service. Mahalo!
Donna is a gem. Friendly, efficient and caring. Thank you for helping me today with everything. Truly appreciated!
I have had several instances where I needed to use Public Storage and I must say, it’s a great space with happy & helpful employees. I did have a small issue with understanding the elevator mechanism so I would recommend downloading the app which makes things so much easier. Now I walk into the building refreshed by the building’s AC and the elevators doors pretty much open up for me. Great!!
I want to shout out to Donna at Public Storage for assisting our family for the exceptional service we received. We are so gratefull for all that you do. Greatly appreciated!
Immaculately maintained storage facility, ample parking, convenient access to carts for loading. Much appreciation for Donna, the manager, who went above and beyond. The online process couldn't be easier.
Lovely time buying boxes and things from Donna at 2888 Waialae Ave location. She’s knowledgeable with excellent suggestions and her smile is so bright. Excellent customer support. Will be back for more if needed! Thanks Donna!
They like to raise the rent every couple of months, via letter since they don't have the courage to tell you to your face and explain why, beware.
The staff at this Public Storage is always so accommodating and very helpful especially Donna.
Donna, Leina, Rose & Dora are all one No Ka Oi Team! Super friendly & always helpful. From the day I moved in to the day I moved out, I was always treated with vintage aloha. They all have a lot of responsibility running that place as there are many units to manage. But there was never a time when they didn't have time for me. All customer service should be so good. So I gotta give the place five monster thumbs up! Mahalo nui loa, ladies, rock on!
Thank you Dora for getting me a fair rate! I truly appreciate your services. Always helpful, good customer service. Donna & Rose and staff are always so helpful and give it their all. Public Storage, did you know you have great employees?
I never thought I’d be wow-ed by a customer service representative at a storage facility but here we are. Donna is amazing, and makes me wish I still needed the storage unit. She was fabulous each time I came in over the 6 weeks and I even heard her refer to a customer by first name (and I was the first customer of the day, so it’s not like they’d been in already that day). Units are clean, reasonably priced, and easy to access. Overall I would recommend this specific location to anyone in town.
Wonderful experience! Dora helped us figure out how to downsize storages. Gave us all the info and details well. Very helpful. I would leave 10 stars if I could.
Great place , good storage facility , the ladies ; the staff that I have dealt with are very nice and helpful , good priced ! Good doing business with them ! Mahalo !!!
I made a hold on a unit online to take a look at it; which is free. The very next day had a call from Donna, checking if I had any questions. When I arrived she had everything ready to check the unit and gave me all the information I needed. As a first-time renter and so much going on I wanted a place that would feel safe if I had to go on my own but also feel welcome/comfortable with the staffs. I had one more place to visit before making my final decision. Finalizing it online was such an easy process. When I got there Rose assisted me, walked me through the use of the app to enter the elevator and the use of the cart that’s available if you need. I work with customers everyday and these two ladies were absolutely AMAZING!
Great customer service !!
We left some inherited furniture here and after a year, everything of value and significance was stolen. They left our old golf clubs and my pier 1 furniture :( This is happening to most storage facilities it seems. If you have no other choice, check on your items frequently (do not trust it will be there when you return), take lots of photos before/during/after (since you will have to file a report or show documented proof of your items), and cross your fingers.
Leina was fantastic!!!
Donna and Rose are super helpful, great location!
Great! Donna and rose are wonderful.
Update 2022 storage fees have increased and access hours have decreased. Donna is great and I have recently returned to public storage. Larissa was very helpful and friendly. I was very happy with the unit she found for me and it is exactly what I needed. The rates are good and the facility is clean. Thanks Waialae PS 2015
I just wanted to express my sincere appreciation and thanks to Ms. Rose and Ms. Donna for their help and assistance when I was in an urgent hurry to attain a storage unit before I moved out of my previous apartment to my new place. Will definitively recommend and refer Public Storage to friends and families. Mahalo
Love the service and they have a wide variety of storage sizes to accommodate your needs. The employees are very helpful and the convenience they provide. Mahalo Public Storage.
I used it years ago...and in this pivitil transition point in life ...I need it more than ever...I feel me and my valuables are safe and comfortable at this facility.
Leina was super helpful with everything and answered all of my questions. She was very kind and made my time at this location a breeze. This Waialae location is great, clean, and has friendly staff!
We came in today and received the best customer service ever, thank you so much Leina! You’ve helped us so much and made the process so smooth!
Donna and her team are the best—knowledgeable, friendly, and super helpful. As a first-time renter of this type of space, I wanted to feel comfortable and informed with my decision to rent here, and this team definitely came through. The customer service is on point, and the facility is clean and so nicely air-conditioned that I actually look forward to visiting my storage unit. The parking is plentiful and safe, the location is right near the freeway and easy to access from either direction, and I’ve never had to wait to use any of the facility features (e.g. handcart, restroom, elevator, etc.). Highly recommend!
Rose and Leina were very very helpfull. I think they deserve a raise. They were awesome!!!!
Leina and Donna were awesome and very helpful. Leina was the clerk who helped us out and she was very polite and we were in and out in minutes. They even had a rolling dolly to help us load our stuff
Donna was great! She was Very helpful, kind and all around awesome
So happy to have met Donna and the crew over at Public Storage! They were more than happy to help us with all our needs and answered every single question we had with excellent customer service. I checked out a few other storage places in the area but I cannot express how much better the service was down at Public Storage! Perfect place for a college student or anyone else looking to store your belongings.
The service here was great. The receptionist, I believe Donna was her name, was phenomenal. She helped me score a super sweet cheap deal. The process was extremely quick and they taught me how to use everything. Great customer service.
Diana was super helpful and amazing 😄🤙🏻
Facility is always nice and cheery, and the staff are very helpful and amicable! Donna is an absolute delight and is eager to help customers out :)
I have had a locker at this location for years. Part of the reason is that the staff, especially Donna, are so helpful when needed. A billing question? Donna explains. Insurance question? Donna has information. I highly recommend this location. And there's plenty of easy parking in front of the building.
Our family has been under their service for 10 years storing all of our family’s belongings, I came back a few days ago to grab my old games and it was in tact and looking new as I remember from back years ago. Thank you for much for these years!
Amazing customer service. Give Donna a raise! She was so friendly, helpful and knowledgeable made my experience so fun and quick
Love the energy from Donna and rose always the best there both so sweet always took good care of me every time I come back & rent from Public storage we need more workers like those two lovely ladies keep up that awesome customer service thank you
leina and donna were super sweet and helpful!! great service:)
Thank you to Rose and Donna for the excellent assistance in selecting packing products for my upcoming move. The process was fast and effective and the Public Storage House Pak provided a one stop shop for all the supplies I needed. Public storage isn't just for units, but can assist with all your moving/storage needs. I recommend their services to all my friends. EVERYTHING I needed for under $150
Donna and the team at Public Storage on Waialae at 2888, are amazing! Great service for some college gals looking for summer storage, definitely recommend! Donna was more than happy to help us with our needs.
Donna and Reina very helpful. Appreciate the suggestions they gave!
Whoopwhoop da best deeez guys Leina, Donna and Rose are da best.
Great service from Leina and Donna! They helped us with the new app system for the elevators and always say hi when we run into each other!
Donna and Leina at Public Storage on Waialae are the Bomb.com. They both assisted me as they have been doing for months. I woul absolutely recommend this Storage for all your needs. Mahalo Nui Loa, Captain Vince 1epictour.com
Leina and Ms. Donna have been very helpful and so kind! Thank you!
I really appreciate you guy for your sporting us and you guys are really a good service to your costumers. Thank you really.
Rose and Jeremy were very helpful assisting with my account.
Experience with customer service over 10 years at this location for various family members and friends has been great. Staff has been friendly, helpful, and professional in person and over the phone. Would like to mention in particular Leina, Rose, and Miss Donna, as well as personable phone help by others filling in. Building has been clean and usually comfortable with climate control - though a bit warm early in the morning. Staff has been very accommodating and I have overheard them consistently communicate with others in the office and over the phone with friendliness, helpfulness, patience, and professionalism. I have recommended this location to friends. Only downside is how often the rates are increased and the amount of each increase but that is not under the control of the local staff and does not detract from my positive experience with them. I will write a separate review regarding corporate's actions.
We worked with Rose today. She was super helpful, calm and informative!
Donna and Leina both are helpful
Donna and Leina provided excellent service regarding my transfer to another unit within this facility. From day one, Donna has been very helpful with my requests. See Donna and her associates for your storage needs. 👍👍👍👍👍
Leina and Rose were amazing!
Donna was very helpful. She was quick to respond and tried her best to find a space which suited my need. I feel she is part of my family. Highly recommend this place. Will continue to review once I moved in my stuff! Mahalo!
Climate controlled, friendly staff that keep the place in order, newly renovated, and intro deals make this place a go to storage location. Prices will certainly increase over time. Make sure to bring your own lock when u plan on moving in so you can safe those extra couple dollars.
This was my first time shopping around for storage spaces. I was a little confused by the website, but Leina and Donna were so nice to show me around the area. I wasn't sure how large of a space I would need, so Leina took me though a couple of spots. I appreciate their kindness and knowledge of the facility. Thank you!!
Public Storage at 2888 Waialae Ave, has great service and the staff there are very friendly and helpful. I’ve been with Public Storage for over 10 years, and I never had any problems. It is clean and very secure.
I highly recommend you get a locker here! The staff are very polite, the location is conveniently located, it’s clean and they provide carts as needed. Thank you Donna, Dora and Rose for all your help. If I ever need to store anything in the future I’ll be sure to return!
Very friendly and helpful! Donna and Lana are excellent at helping and doing their job. Mahalos
Leina is super helpful! She assisted my fiance's mother and I with our unit set up. The building is clean, well-lit, and professionally maintained. There is some construction currently but Leina and the other employees are very considerate and try to accommodate access as best as possible.
Donna was the most attentive and helpful person I spoke with. I head running short on time and she walked me through every step of the process to ensure my unit was payed for and even helped my judge the size I need for my belongings. If you call this property ask for Donna. She’s amazing.
Dora was at Waialae Ave today and she is the BEST!! Super duper helpful. She gave me the best options that benefited me the best. I hope that if I’m ever in need of help again here at Public Storage, that Dora will be there with her awesome customer service again.
This location is well maintained, staff was super friendly & answered all my concerned questions I had from area space to prices. Also I must say restrooms was clean.
Jazmyn is wonderful. Always greets me with a smile. Helps me with my questions. Shes the best! She is the person to see when you need storage!!
Donna is the auntie you didn’t know you needed. She’s five stars.
Nice and friendly service. Donna was very helpful and informative.
Excellent customer service!!! Rose and Donna were sooo helpful in figuring out a unit size which required me to go to another location. I highly recommend Public Storage
Great staff caring and on it. Aloha for helping me and my family
I was welcomed by 2 friendly gals,Rose and Donna.they quick and efficient answered all my questions in a timely manner.you are fortunate to have them on your team.
I am so glad I stored my belongings at this facility. Donna, Blair, and Dora were extremely helpful and super friendly. Great location & very affordable! I highly recommend this location if your looking for a storage unit!
Donna is so awesome and glad I chose this location. Whenever I go there, the entire staff is helpful and friendly. Based on the service I've gotten over the last 10-months, I prepaid my rental for another year and may need to get a larger locker as I clean out my home, getting ready to make the move from the 808 in the next year, woo-hoo!
Dora helped me and she was absolutely amazing. When we first got our storage unit here we decided not to buy a lock since we already had one. We didn't move our stuff in on the first day and in that first day our lock got broken into, luckily there was nothing in there to take. Dora called us and let us know what happened immediately. Not only that but she was able to upgrade our storage unit which was pretty small into a much bigger storage unit for the inconvenience, move us into a different floor for safety and also provided us with a free lock. she turned this potentially horrible situation into something that we actually ended up benefiting from. Thank you so much for the help Dora we appreciate you so much! You give excellent five star service!!
I am so glad my belongings are safely stored here. The facility is clean and secure, it’s close by and location is easy to access from H1. Above all, the staff are so friendly and helpful! Today Rose patiently helped to set me up with the app and I’m thrilled at how easy it makes things for me! Mahalo, Rose!! :)
Excellent customer service, easy access, ample parking, clean.
Clean unit and very friendly front desk staff! There are carts inside that you can borrow for free to bring things from your car to the unit. 設備は綺麗で、フロントのスタッフがとても親切でした！建物の中には無料で使えるカートもありました。 車からストレージユニットまで荷物を運ぶのにとても便利でした。
Hello, if you had read a previous comment left under my name please disregard it was not written by me. I have nothing but good things to say about Public Storage otherwise I would not have been renting all these years! The staff under Donna (manager) has always been professional, exceptionally polite & go out of their way to make sure your needs are addressed. I have had a few minor issues in the past & resolved quickly. If you are looking to store your items I highly recommend using Public Storage, floors have security cameras at every elevator entrance, air conditioning throughout floors, have good lighting, very clean, and although each unit has chicken wiring instead of solid roof is for fire safety (Donna can explain more about this if have more questions/concerns. Most storage companies like Public Storage also have same type ceiling for each unit. I do recommend placing two trustworthy locks that are not easy to pick for your unit. I’m very pleased with the service provided by Donna & her trusted staff and will continue to rent from them! If looking for a storage unit May I suggest you go down to Public Storage and ask to speak with Donna (manager), she’s very personable, friendly & most helpful! I feel very safe at Public Storage during bus. hrs. & after office closes
Excellent service and the staff is very friendly. I highly recommend this place if you’re looking for a storage unit!
I have been with Public Storage for almost 2 years but they already raised my rent twice!!! I was told it’s based on property value and demand, but come on, do that with new clients! Not with their current clients especially with the pandemic going on, ppl are already struggling financially!!!! So Donna was the lady I spoke to and she went far and beyond to help me to keep my current rate!!!! if anyone needs help please call her, she’s such an awesome agent there and she was very professional and sympathetic, she’s just so awesome!!!
Very friendly staff, prompt service, reasonable rental rate, perfect location, excellent hours of operation, large parking space, clean building and units! Highly recommend!
Donna is amazing and will help you through it all. Highly recommend for college students!
Donna was the best! She was super friendly and super helpful during a very stressful time. Thank you for everything, Donna!
We loved the service and convenience of this Kaimuki facility. It was always very clean and comfortable inside. The friendly staff were always fun to see.
donna is seriously amazing!! went above and beyond. we’ve never had better service and will continue to use your company for our storage needs.
Employees are super helpful and kind!!
the workers were so amazing and made moving everything so much easier! will definitely be using their storage facility again! If i could give more than 5 stars I would
Quick and easy to find a storage online and book. Donna and Juanita are super friendly and helpful. Love that the storage units are air conditioned! The space was so much larger in person than I was expecting!!
Very accessible and clean storage facility. Large elevators make moving our UH Manoa student's belongings easy and it is close to campus. The staff are very helpful and easy to work with. We will definitely continue to use this facility.
Great prices and super friendly, helpful property manager! Thank you Donna!
Safe, clean, and convenient storage. All the staff are great and helpful. For extra security use a 2nd disc lock. No bugs observed. Initially, there were couple homeless, but none noticed for over 6months. I choose this place because night time access is not offered, but open early enough to swing by before work. Note: the promotional rates don’t last forever, so anticipate the standard rate after 6 months. The automatic billing is convenient. I would use again for temporary storage.
If you are looking for a storage facility for your family this is a very good place. In the past I had used this facility for family belongings storage shortly after it opened. This week I am in need of storage again and called the facility. The staff were very polite... helpful... and accommodating. They gave me info for online work and when I visited them they were most helpful. I viewed the storage area and found it very clean and well maintained. Donna and (?) Dora were the employees who helped me, very thorough and knowledgeable. I would recommend this facility for personal purposes if you need storage
This storage company has failed to recognized my situational circumstance which involves a more one on one customer service interaction. Instead of hearing my concerns and issues, they tend to word vomit policies and robotic guidelines of such and such nature. I have found my experience with this storage unit to be abysmal when you are actually in need of assistance outside of their daily routine. Do not recommend. Additionally… The price is unreasonable when compared to some competitors who even allow 24 hours of access whereas this company does not. -They have been known to increase their monthly rates randomly and you are only expected to eat it.-
Donna, the property manager at this location absolutely Rocks! She just helped me register a storage unit by phoning me because she could tell I was having trouble on the website! She called ME, and asked how she could help! Great service! Super nice. Friendly, and she loves coffee (which proves she's a wonderful person. Can't wait to see her in person) .. Get ready for some Maui hillside agricultural products you can share with your cousin at hpd... But don't, Maui coffee is just too Ono! Thank you for your help Donna,
Donna and Dora were not only extremely helpful, but so very kind as well. They helped me find the perfect storage unit for my college dorm contents. Dora took the time to show me the different units so I could choose which was best. Would definitely recommend this location, they are amazing!
I had great experiences here. The crew are very helpful. Dora, Donna, and Rose always greet me with a smile and are super friendly. Tons of parking and facility is always clean. I hope that we have a bin we can dispose of our trash and discounts to clients with multiple units.
Employees went beyond out of their way to help us out!!! So much appreciate it, if looking for storage places then I definitely suggest this place very much!!!
Employees and manager saw that we were 30 minutes past closing. We kindly asked them if they could still let us in to move our stuff, they said yes and we’re extremely nice about it! Staff really went above and beyond to help us and we appreciate it to the most! Mahalos
Been storing my belongings at this particular location for years. The staff has always been helpful and wonderful. If I ever had issues with my unit the staff was very understanding. I really do look forward to getting my things out of my unit when they are needed because Donna’s smiling face and conversation brighten my week. I wish every one could be like her. Mahalo Donna for being such an amazing person! You deserve a raise!
Clean, safe, structured and convenient facility with amazing staff like Dora, who has been very nice and helpful to me. If you are looking for a storage space, Public Storage is highly recommended.
Amazing customer service! Donna, Jeremy and Rose were absolutely lovely! Donna jumped right up to help me size up just the right boxes for the job and Jeremy helped me get to car with my arm full of supplies! Thank you for everything that you do, team! 🤩
Rose and Donna were very helpful getting me in a locker for my needs. Nice and clean facility with personal codes to get into the facility. Security is important to me.
Was shopping for a medium size storage room and Rose was so helpful and knowledgeable about all the questions I had. She told me about storage availability closer to home. Thanks Rose!
This location is great! including the staff and how clean the building was. Very friendly and patient!
Rose was amazing and so was her boss. Rose was very knowledgeable, kind, helpful but not pushy at all. She helped us down load applications and spent extra time as we are app illiterate. We highly recommend this place and Rose.
This location is absolutely amazing! I have had my unit there for 6 months. Every time I have gone in the employees have been friendly, helpful, knowledgeable, and pleasant. They always remember us and ask us how everything is going. We even were there during a theft incident once and they handled it with calm, poise and finesse. I would highly suggest if you need a storage unit to rent from this location!
Met some awesome people there today. Love the friendly smiling faces when you enter.
Great people & excellent customer service!! Convenient facility for my needs!
I liked the Aloha from Donna and Dora at the Kapiolani branch , very welcoming and helpful and informative. Will definitely be back for their service and friendliness.
Donna and Jeffrey were AMAZING!!!! Their pleasant voice when answering the phone, helpful manners when coming to make payment in person, and coming to help with my lock and elevator procedures...they did it all with true aloha. They gave genuine help and made the stress of moving easier to bare. I recommend that you make this location your 1st call because it will be the ONLY call that you will need to make when needing storage with aloha.
She helpful and she to good and fast to help me
Bad Experience during COVID. Do not rent here. Rent across the street.
Amazing customer service and a very user friendly place to come! Donna deserves a raise!
Patient with my need to move from large locker to small locker , especially Jeremy, so nice! They make it easy. Clean, Good AC, and reasonable rates keep me coming back here when I need storage.
My first destination when I arrived to Hawaii was at this public storage location, when I first came in Donna gave me a warm welcome and was extremely helpful on setting up my storage unit. After Donna helped me out, I was happy to meet Jeremy, and he was very helpful on showing me how to use the public storage app.
Donna did a fantastic job helping me with a stuck lock and ensuring that I was a satisfied customer. 10/10
Great service! From the moment I walked in, you could already feel the aloha. I was welcomed by the manager and had great help from Dora! She was very thorough, kind and professional which made it all the better to be of business with them. She helped me look at my different options and guided me to my new space to see for myself. She is a bright light and definitely made my trip worth it. I appreciate all the help Dora! This is a place to consider for sure!
Let me start by saying how wonderful Donna and her staff have been pre COVID and now post COVID. Keep up the good job and mahalo !! From a happy student & family…..
The staff is very helpful and this facility is well run. Rose was very knowledgeable and professional.
Donna was very helpful and polite. Facility is very clean and felt very comfortable and safe and like the convenience of the carts and the elevators at Waialae location.
Wonderful work done by the staff! I had lost my key and was worried the process to getting it replaced would be difficult. Luckily they had a locksmith on site and the process was a breeze! Especially thanks to the lovely representative Rose. Thank you!
5 STARS! Ariel and Keanu were amazing! They were very personable, professional, took their time with us and answered all of our questions without hesitation. It was like they literally owned the place, and didn't just work for them. They showed me several units until I found the one that was perfect for me. Mahalo for extraordinary customer service. They even helped us download the app, did the auto-pay, and get my digital keys.
Fantastic support all around! Staff is phenomenal and super helpful! Will definitely use this service again - Thanks Juanita!
Awesome crew at this Public Storage location. They helped me find just the right type of storage unit that I needed and were really thoughtful. Everything is so clean, organized and well-maintained. Mahalo!
The staff is very helpful and knowledgeable and will make sure you have the right size unit to meet your needs. Donna will go out of her way to assist you to make sure you have a positive experience working with the desk staff. I would recommend this location.
The staff, Keanu, Donna, and Ariel have been exeptionally helpful and kind in all of my dealings with them. The facility is clean and airconditioned, and there is plenty of parking. 5 stars all around.
Thank you so much to Rose for all of the help!! My experience at the Public Storage unit was phenomenal. I was experiencing a lot of stress that day because I was moving out of my house, but when I got to the Public Storage, my day totally turned around when employee Rose helped me out with everything.
Reservations, viewing the property and storage space and opening the account was quick and easy. Donna and Rose were helpful and wonderful to work with. Actually enjoyed the entire process ...
Awesome customer service and facility. The staff there is always willing to help and answer questions. Juanita definitely needs a raise as she's their MVP! Mahalo!
I rented a unit at Public Storage and the whole team at this location was incredible. From Donna the manager who called me to touch base to Keanu and Willa who helped me figure out details for my unit size and pricing. You can tell the team operates with aloha and kokua. Definitely a happy customer and I know my items are in good hands. 🙏
Donna is amazing and went above and beyond for me. My daughter lost her wallet, and she called me, even though we had stopped renting storage space. She is an amazing woman and a true example of a dedicated employee and good person.
This was an awesome experience..The manager Donna was very helpful and accommodating. I’m not sure of the young mans name who showed me the storage which would not meet the needs of all my items, which immediately they put me in something that would suit what I needed. Donna was so friendly and compassionate. The facility was very clean and on point. This place and everyone that works here are outstanding people. Thank you self storage for the employees you have that are part of your company. This a 10 star facility......MAHALO DONNA & CREW!!!!!!
I rented a storage space in a somewhat complicated situation. I called quite a few times asking additional questions. The staff was always professional, happy, and helpful. I spoke mostly with Nick, and he always had time to address my issues and answer my questions. I would recommend this facility to anyone looking for storage due to the customer service I received while shopping storage units and after renting from this facility.
I currently am renting a 10 x 10 room and have to honestly say, this place is very clean. The front desk employees are amazing, kind and very helpful. I would give this place 10 stars, but will settle for the five. Thank you for your hospitality.
The best customer service always greetings you with smile i recommend Juanita,Donna and Rose excellent!!. Aloha.
Had an amazing experience with Donna. She made everything super simple for us and answered all of our questions.
Always a pleasure to see the office staff at this location. Very friendly and helpful. Been using this facility for awhile. Never had a problem. Mahalo for all you do.
Great service. Donna was very helpful.
Service here is great, and they treat us like family. Units are well kept. I enjoy renting here.
The Customer Service Iz Excellent 🤙🤙🤙........ The Employee Staff Iz Excellent 👍👍👍 Alwayz Put A Smile on Mai Face 😁😁😁 Aunti Donna And Juanita Alwayz Waving At Miiiiiiiiii When I Enter The Facility...... And The Rest of The Staff Iz Amazin.... If Chu Need A Storage Unit Come On Down To Public Storage 2888 Waialae Avenue......
Alwayz Showing Us Love...... Show Us Around The Facility..... Give Us More Collections On Units Open...... Employees Rating Aunti Donna ❤❤❤❤❤ Aunti Juanita ❤❤❤❤❤ Aunti Willa ❤❤❤❤❤ Most Love Alliance Fire Safety Specialists
Very friendly and positive vibes that comes from the staff. I recommend Nick if you need help with anything. Really helpful
Nick & Donna were nice and helpful. The property is secure, clean, and well maintained.
The customer service at this location is excellent! The customer service reps here are really friendly and they also are very helpful! They went above and beyond when I was moving my stuff into the storage unit. I highly recommend this location. It’s easy access to and from freeway. It’s a good place to go to also during traffic hours, it’s really easy! The storage building is clean and well kept too! Thank you again for all your help!!! Aloha!
Nick was great! Informative, efficient and friendly.
Great location,Easy access to the unit's, clean and safe, resonably priced. Employees are super nice and very helpful ! Definetly recomend anyone who need's a storage unit check this spot out. Get salty... Aloha
Facility is conveniently located and well kept. The online storage application was very fast. Then I called to transfer to a larger unit and Donna was very helpful. I went in and she walked me through how to get to my unit. Thank you, Donna for making the whole process pretty easy.
Made reservations ahead of time, but when we got there the code didn't work, so we had to wait for the office to open, then it took a while longer to get the code working. Frustrating, considering they do this all day, every day. Outside of not having their sh!t together, the place is pretty nice and reasonably priced.
Excellent customer service. Never rented storage anywhere before but will definitely choose them again in the future. 5 star service.
Had a great check in experience. Donna was very friendly and pleasant. Great customer service.
The persons who assisted me at the counter was very polite and knowledgeable. They were Donna and Nick who assisted me and my spouse and showed us around the storage area. It was clean and bright at the storage area. Thank you very much to them for answering our question at point.
Very clean and well maintained storage facilities very friendly and helpful staff! The online storage application was very fast and easy. I am definitely coming back here for all my storage needs 👍🏽👍🏽🤙🏽
Nice staff reasonable price
The best customer service!! Donna & Nick were extremely friendly, helpful & kind. They even remembered me by name. I’ll be back again! :)
First time using Public Storage Donna and Nick were more than helpful. Units and building is very secure. I would strongly recommend this Public Storage for anyone looking to store their belongings.
Ms. Donna and staff at this location are excellent! So kind and helpful. Convenient location and clean spaces. Highly recommend them :)
Great customer service and very clean, Nick was great!
Nick was extremely helpful in setting me up with a storage unit. Very nice guy, great customer service
aloha! I am SOOOOOO PLEASED with this service I received from Donna at Public Storage on 9.29.20!!! She was above and beyond helpful, SUPER personable, and took great care in ensuring that we were set up with everything needed to make our office move as smooth as possible! DEFINITELY would recommend working with Public Storage on Waiʻalae Avenue!!! MAHALO, Donna!!!
The facility is great, and the staff here is knowledgeable, professional and friendly. I was helped by Kainoa today, who graciously assisted me with all my needs regarding my locker and packing materials. I definitely recommend this location.
Service staff was very friendly and accommodating. I believe their names were Nick and Donna. Both were able to make the signing up process very simple and quick.
Great facility. Nick set me up with a 5x5 unit for my bedroom transition; he and to the point and made the process easy for me.
The Location is convenient, the set up was relatively quick, less than 20 minutes, and the service was extremely friendly and helpful. This place has the vibe of a mom-n-pop storage warehouse, but with the professionalism of a larger business. 5-stars!
I decided to use this location of Public Storage because of all the great reviews. I wasn't disappointed. Thank you SO much Donna (and Nick) for all of your help and patience! Safe, convenient, and still open during the lock-down -- the folks here are still working because they're deemed essential, bless their hearts!
i only decided to rent from Public storage due to Kainoa at the 2888 Waialae location...she was such a joy and so helpful that i was sold. you have an employee that rates two thumbs up.
I have been a renter at this space for many years. Premises are unfailingly clean and well-cared for. My stuff is safe! :D The friendly staff has always gone the extra mile to help out whenever possible from the first day. Lots of easy parking too.
I have been using this facility for several years now, and the service provided by Donna and her staff are great. Always very friendly, and helpful.
Doris, Sylvia, Juanita, Dora and more - were all AMAZING! They went above and beyond. They are super friendly, helpful and funny! I really appreciated this uplifting energy during moving times! Bravo! Encore! Way to go Public Storage Team! We appreciate you all!
Apparently you're not allowed to store live humans
Amazing customer service! Florida was so helpful and accommodating! I 💯recommend
Donna and staff are really great and are always there for you .
This place has really gone downhill the last few years, since the recycling center opened next door. If you have to access your unit early in the morning, be prepared to be harassed by aggressive drug addicts in the parking lot and by the entrance. Inside is clean but the outside area is regularly covered in trash and reeks of urine and human feces.
Donna and the team are awesome! Very friendly and clean environment!
This storage facility is well maintained and really take their cleaning serious. The front desk goes up and above the normal desk duties. Especially Donna, she went out of her way to ensure all my account were up to date, and even notified me about a refund that I should be receiving from another public storage facility. I would definitely continue my business with them, as along as Donna is there to ensure that the standards are kept.
First time renting a storage met 2 ladies Donna and Juanita as helped me through out the process thank you so much ladies.⭐⭐⭐⭐
Courteous & helpful staff, clean areas & safe!
Donna and Janita were very helpful with the process of viewing the storage space and made renting easy! So easy to talk too and accommodating.
I was greeted with a Big Smile and she said "Welcome, How can I help you" I walked into Public Storage for boxes, came out with a Storage Pack and some great information thanks to Kainoa. I would definitely use there service again for my packing and storage needs. Thanks again Kainoa! Keep that big smile on behind the mask ;)
The girls are super helpful and attentive since I rented the storage until I finished also she is also give me good information when I call there
I recently rented a space at this location because my previous room was too big and a little pricey. This location had the perfect size for what I needed and about $30 less. Although the access times are a couple hours shorter, the location is closer for me and better parking. The gal at the counter was so helpful when I first signed up and the service has always been excellent. I would recommend this location to anyone.
Since the very start of being a customer of Public Storage at this location, all the staff there is wonderful but Donna is exceptional. She is always a pleasure to talk with and makes you feel welcomed. She is very helpful and excellent at what she does. I would definitely recommend this location to any business associate or clients for all their storage needs. This site is clean, secure and safe to store your belongings at. One day, I may not need their storage services but definitely would use them again when it is needed. Thank you so much Public Storage!
When interacting with the staff they were was always pleasant and friendly. The facility was always cool and clean. Unfortunately we had closed our storage but I would definitely use them again.
Sorry I took so long. I moved in Feb 29th. This team at Waialae location especially Donna has helped me through my toughest time. Thank you for all your help and smiles. 10 stars!!! Motorcycle guy :)
Everything was great! Donna was amazing, she walked us through everything. Location was perfect for storing my daughters dorm stuff.
This was the very greatest experience in the universe. I am very thankful and appreciative to the smile of the professional support that the O'ahu supplying and demanding smile of the Public Storage location gives to me and other people. This was very supportive, beginning to smile was too, given that I am happy as you'll ever believe to me, myself and all the people surrounding the Public Storage location situated in the 90 bazillionth block of the, the, I mean of course, the happy location of 2888 Wai'alae Avenue in Kaimuki, Honolulu, Hawaiian Island O'ahu in my smile. THANK YOU FOR ALL YOU HAVE DONE and I'll smile with you forever to tell you the truth thank you one more time. With all my smiling happiness and regards for a best tropical day and smoothe loving afternoon, Your friend, Frederick R. Nielsen
The staff here at Public Storage are super cool people. Debbie especially was willing to accommodate a problem I had. 10/10 would recommend.
Willa and Juanita were a great help today
Mrs. Willa Wonderful Service!!!! Absolutely Amazing!!!
Front Desk is amazing and accompanied by many other friendly faces upon arrival. Donna is always at the frontline and whenever she isn’t you can still expect to be taken care of, (thanks Juanita). Any issues or questions are promptly answered or dealt with. It’s a great place for storage. 10/10 would and do suggest as a place to utilize, especially with the staff and location.
I was greeted and assisted by Ofa, a very friendly and helpful office worker, she helped me find the right unit and gave very helpful information, thank you Ofa. Travis I recently went back to my unit and had yet another great experience, this time with Donna and Debbie, five star customer service.
Had a good experience here especially because one of the workers “Donna” was so helpful
This is a great public storage unit. The employees are very nice, accommodating and organized. Highly recommend!!!!
Moving is tough....But Debbie and Donna were so nice and informative. We literally walked in feeling tired and drained from packing all day and there they were, ready to greet us with a smile and it made our day just that much better. The price of my unit (which was the size of a car garage) was unbelievably doable ! Great service and a great deal ! Thank you so much for easing our minds and making this transition easier on us 😊 I HIGHLY RECOMMEND PUBLIC STORAGE
Staff is super friendly and helpful and it’s not that new year new attitude deal either everytime I come they are giving top flight customer service . Got locked out of my unit as the manager was leaving she went up unlocked it before they closed and even replaced my lock . Real Life MVP
Just moved back and in need of short term storage so I checked these people out. Considerations were security, close proximity, climate control and customer service. I have to say they fulfilled all of my expectations. Very friendly staff, knowledgeable and thorough. Not to mention very reasonable for the time and space I needed. I would recommend them highly.
Silvia and Dora were welcoming, super friendly and very helpful. I did the express check in and everything was perfect and smooth. They had a lock available to buy and carts to use to get my stuff upstairs.
Excellent rates and service with a smile!
Convenient t location. Friendly staff. Units are secure. Accessible till 6:30 pm but it's a safe storage facility. Overall a great experience.
Awesome staff and location! Mahalo Ofa and team for your exceptional service!
Best customer help, cannot recommend enough
‘Ofa helped me check in and made sure that my unit was clean. She was extremely kind and helpful. Very smooth process!
Ofa said she was a new hire, but didn't seem to be new. She was super friendly, very professional and informative. She made our storage rental process a positive experience! Thanks again Ofa!!!!
Ofa was very helpful with my storage! She was nice and patience with all my questions and needs regarding to my rental. Sam was also provide us very great service for showing us with different options with the moving goods ! Thank you very much!
Without a doubt, the Absolute BEST SERVICE available... The entire staff anticipates EVERY question with complete ACCURATE and HELPFUL answers. My reservation was guided by "OFA" as quickly and easily as could ever be imagined!!! Even as a repeat customer, I could not be any HAPPIER and DELIGHTED with my choices made today, MUCH ALOHA
Best Price in Honolulu! Their customer service is fantastic, Donna took care of everything! Quick and easy to get all paperwork finished within 10 mins. I was moved in within 15!
Although the place was rather busy Sylvia took the time to make us feel welcome. Great friendly customer service! Thanks Sylvia and Donna!
Totally deceiving moved to public storage rates jacked within 5 months. I am furious with this company Elevator and entry codes totally the pits
Silvia & Tiara was awesome. Excellent costumer service. Very professional. They made it quick & simple to purchase my unit.
Thank you Lynda for the quick & painless process.
Amazing staff,very friendly. Premises were clean and well maintained.Highly recommended.
The staff was very helpful and pleasant! Facility was nice and clean!
I worked with a young lady to square away my unit. I am looking forward to moving my items into this space that is temputre controlled right by the bus stop. So convenient!
Not secured a lot homeless, autos were being vandalized.
Very friendly staff. Awesome service. Will recommend to everyone.
Quick and painless transaction, Happy day!
donna and kyleen were awesome and they stayed An extra 30 mn to accomodate us Perfect customer service! Mahalo and merci!
Great service very professional
Best storage site on Oahu! I've been using Public Storage centers for over 25 years, from Mililani, to Ka Uka Blvd and Kaimuki. And the site at Kaimuki by far is the best for security and safety. The site is clean and neat, and they are always cleaning the site with carts on all floors and outside. This way they also can keep an eye out for any problems with customers and can keep tabs on outside vagrants. The security system is top notch and they keep tabs on who comes and goes and will investigate problems fast! Climate controlled bldg. makes my secure documents and family pics and heirlooms safe! Never had a problem. Vector control is awesome too! Too many spiders at Ka Uka, but then, it was an outside site. ugh. Highly recommended!
Do you offer car storage?
Donna was fantastic. She made the renting process quick and thorough for me. Mahalo Donna!
We strolled I’m on Labor Day weekend and employee Thomas made renting a storage unit easy, accessible and affordable. In less than a half hour, we walked out with keys & contract in hand. Mahalo, Thomas!
Kind, friendly, and helpful. Met our needs with a smile!
Thomas is the most helpful employee providing a great unit with a great attitude... love the aloha.....mahalo brah
Donna was awesome and very helpful. Great customer service!
Thank you for your help during my transition. I was so relieved to find the perfect place.
Very good facility with excellent service.
Thomas at the Kaimuki location was super helpful and friendly when we went down today to enquire about units. We ended up renting one!! Highly recommend this location and Thomas.
Donna and Debbie are great! These two are super friendly and helpful! They helped me choose the perfect size unit and the proper items for my needs. They suggested some helpful hints and really take pride in their facility! Highly recommended!
Clean facility and very friendly service. Office staff always go the extra mile to help.
Process was super fast and easy. I got a lock and was able to store what I needed in a matter of minutes. Thank you guys for all your help!
Lynda was so thoughtful and caring. She really made the whole process of getting a storage unit and moving my stuff into it so easy. 10/10 customer service.
We were thrilled with the service and the very friendly staff! Donna quickly helped us figure out the size storage unit we needed and helped us secure that unit right away. We were very impressed how clean and well maintained the facility was and how great both she and Carol were for everyone that walked in!
I went there to buy boxes and packaging tape and the second time was to return unused items. Donna and Salote were very professional, friendly and welcoming. The facility is very clean and well-maintained. I used the restroom both times and the restroom was also very clean which is much appreciated. Five years ago, I also purchased my moving items from this location and was very satisfied with price, quality and service and I can say the same for my recent purchase at this location of Public Storage.
Awesome service! Quick and easy! Great location and reasonable price! Parking also easy and plentiful.
Donna and staff was very friendly and helpful the facility was nice and clean I would highly recomend
Donna and Lynda were fast, friendly, and able to meet any storage need. I highly recommend them and this location.
Donna and Lynda were very friendly and helpful in addressing our storage needs. They provided some options and an educational tour of the facility. The facility appeared to be clean and well maintained.
Donna is such an amazing person, this is my very first storage rental experience and she made it quick and easy. Please clone her 🤗
waiting for the bus after recycling that day.
Donna helped me and was very nice.
That staff was very helpful and friendly. I personally did not want to choose the location I am at but it is very nice and reassuring to know that the staff running the facility seem to be on it, kind and welcoming. Facility seems clean and they do have security measure to help assure as much as they possibly can that stored items will be safe.
This is the second time I've rented here, and both times my experience has been great! The people here are very friendly. I see Donna all the time, and she always greets me like a friend! Such great customer service and they really go out of their way to help you!
Very nice staff and facility. Donna was very helpful and friendly helping me out in renting a space for my daughter's college stuff.
Donna is truly a blessing. She was so much help in finding the right unit, hooking us up with the good cart for moving our stuff and so much more. Thanks so much!
Donna and Debbie were most helpful and that is why I return to this location
Donna was great
Donna and Rhonda were very professional and helpful to our needs excellent job thank you very much
Donna was very informative and pleasant individual. And enjoyed doing business with her. Will seriously consider doing business in the future. Mahalo.
Place is nice, but every time I am there there is this weird tenant there, this customer has three properties there rented. This morning found him laying down in front my unit. Weird. No way management does not notice him. Otherwise nice place, this is my third time renting there, and would rent again, but for that weird situation with the spooky tenant that is always there.
Very professional, very cordial, and very informative.
Great customer service
Cherry service! Would definitely recommend :)
Very nice and professional staff, Ro was very helpful and tried her best to help me find the right unit.
Donna & Thomas are efficient & courteous. Definitely would consider returning.
Donna was really good at helping me with my request to stop my Storage unit. I will be back!
Kudos to Donna for always recognizing my family & I whenever we stop thru the office. She’s always so friendly & welcoming :) Also to Thomas for helping us out with all our questions & unit. Huge kudos to Tiara for her strength & patience when she had to deal with an extreme D bag this past Saturday for over 15 minutes. She never once lost her cool with him & Thomas backed her up when the customer started “wandering”. Recognize these faces representing your company because they deserve it.
Donna at the 2888 Waialae Ave. location was very nice personable. She was so nice in showing me the unit and was very honest about their hours. Although I did not rent a unit here, she was helpful and nice all the way. Thank you Donna for all your help.
This is my second use of this Public Storage facility. The last was over 12 years ago. The associates that work there are great. Donna, Lynda and Thomas are friendly and helpful. They greet me with smiles and the local “howzit!” This facility is clean and safe. They have flatbeds to use and the parking area is convenient. Keep up the good work!!! Thank you!
Needed a short term storage place quickly. Donna was friendly, fast and humorous (much appreciated as it had been a long day). She was also very thorough in showing me how to access my unit, monthly payments, termination process etc. Mahalo piha Donna!
This place is a great place to store most things, for me it was an easy, well maintained, well organized place to use. The woman whom I worked with was amazing she helped me with ease, and from what I had observed everyone knew her she knew everyone by name and was an easy outgoing individual and from my month of staying there she became a good friend/ aunty that you could always count on and know that when you get there she would be there with a smiling face waiting to great you and just to talk story for a bit etc. But overall this place is great just wish the hours would be a little longer as my regular work week I am at wk and dont finish until 5,6 or 7pm, but thankfully I have at least one week day off to make things work! All in all cant complain love the open parking lot, lots of space, friendly faces, and easy going staff. If you need help with anything ask for Donna!!! Love you girl!!! Thanks for everything!!
Tiara at the Waialae Ave location was amazing! She was nice, professional and very informative. From the beginning to the end of our time signing up for a storage Tiara made our experience a very pleasant one! Great Job Tiara!!
Staff was very professional and helpful and the facility was really neat and clean. Would definitely recommend this location to others.
This location of Public Storage consistently meets or exceeds my expectations. I've had a locker here since Fall of 1999 and it is always a clean and well maintained property. The staff has always been helpful, friendly and full of Aloha. My only disappointment is when they recently reduced their hours of access down to 6:00am to 6:00pm. Prior to this change, I could go to my locker in the later evening, when not working.
I think that Shauntay and Thomas are excellent employees they hooked me right up and we’re very friendly on the phone. I think they both went beyond their job description and this businesses is lucky to have such great employees....
Donna continues to provide excellent customer service each and every time we go to access our storage locker. She is an integral cog in this facility and a reason why we choose to return here.
Very convinent and extremely helpful staffs! Donna has given me better deals every time and always do everything right to make my experience there very pleasant. I highly recommend this storage.
Donna, Lynda and Thomas are good good people...they care about their customer needs and maintain a spotless and secure facility. They worked with me to ensure my move was smooth and that I had the right unit, price and insurance coverage...plus added bonus of free, easy and lots of parking. Highly recommended!
Donna & Linda, the friendly & efficient ladies at the front desk, deserve 5 stars! They turned a very stressful situation into a pleasant experience! The 4 instead of 5 tars is because of the hours of access. Opening at 8:00 AM instead of 9:30 would've earned Public Storage 5 stars. The place is secure & well-maintained! Thank You!
Shout out to Donna at Public Storage 2888 Waialae. She was always so helpful and kind. Very clean and very good customer service by the whole staff. Also, it was cheaper than a number of other storage places. Will go back again if I have storage needs.
Staff was very friendly and informative. Gave us a tour of the facility and answered all of our questions.
Donna and Thomas provided excellent service from start to end
Prompt Service, Informative during your check-in
Friendly front desk staff.
This place is the best and Donna is awesome and very helpful! Place is clean, fairly priced. Everyone makes me feel welcome over here. Scott says aloha!
Great customer service! Great help with the front desk. Helped me out in any possible way. Mahalo aunties for a great experience in making my storage move a better one. 😀 clean, friendly staff and attentive.
Thomas waited on me this morning and he was so helpful. I was very anxious about renting a storage unit (what size, how much, etc.?) and he totally put me at ease and explained everything in the best way - told me what my options were, didn't try to pressure me to rent a bigger unit than I needed, and was friendly and responded to all my concerns. He works with Lynda, who came over near the end and he said that all of the women who work there are equally nice and helpful! Thomas told me about special deals and helped me decide on what kind of boxes I needed to get. I can't recommend him and the facility high enough.
Very organized and climate controlled, however also one of the more expensive stores.
Linda and Donna made everything painless and easy
we looked on website . 1 month sale . its seemed like were going to walk out the door at 26 bucks online. using this stores website on GPS. but that was not the case .not only were we charge 14.00 dollars more .not sure why . but also required to pay insurance . or we could not rent.out the door we spend 54.01 out the door .double what was advertised
They were informative and very nice. I was happy with the staff. I would have anyone that I like go there and know that they will be taken care of. Doug Whittingham
Yesterday December 11th I went into the facility but forgot my passcode. The 3 ladies there were so helpful. They looked up my account and I was able to get into my unit. I was stressing and these ladies told me to relax and everything would be fine. Thank you ladies you are the best and I truly appreciated your kindness and help. Merry Christmas John Morrisroe
Donna was really helpful, and I was able to transfer my original storage unit into a bigger and cheaper unit at no cost once I checked online and called to make the transfer happen
Donna and Lynda are super friendly and very thorough. The storage unit is very clean and I feel safe keeping my stuff there.
Very nice and considerate staff! Iʻm always greeted with a happy smile and treated with kindness. Thank you for your services an genuine customer service.
Staff are very friendly and helpful. Donna helped us decide which unit will work best for our needs. We went there almost close to closing time and we did not feel rushed at all. Donna make us feel comfortable and answered our questions. She helped us fill out our paper works so we don’t have to come by the next day. Save us time and money. Public Storage in Waialae Avenue was recommended to us by a staff from Kapiolani Boulevard. Awesome and great customer service staff.. Definitely deserves 10 stars, but this site can only give you 5 star rating....
Nice people at the desk. Good security. I have full confidence that my stuff is safe.
Fantastic service. True Aloha at this facility.
Great experience with the staff! They are really helpful and extremely nice. I have been going there for a number of years to put my things in storage for school and they have always been wonderful.
MIss Donna is the best! Great customer service, remembers me by name, and always happy. I could set up autopay, but I prefer to stop in and say Hi. We always have a nice conversation!
Willa was very helpful with a great attitude. I enjoy being helped by someone who is caring and cheerful. The location of the Public Storage is convenient with lots of parking and is very accessible.
4 stars because using electrical outlets was off limit
Donna went beyond the customer service I usually expect from such a large chain. She was not only helpful and efficient, she was personable and gave the place (which looks pretty clean and sterile -- both pluses) a comfortable and friendly feel. This extended not just to my dad and me, but the other customers who were rushing to finish their moving before the 6pm close time. Mahalo, Donna!
Donna was AWESOME! Very professional, smart, and icing on the cake, funny! The facility is clean and well-maintained. Would DEFINITELY recommend!
The ladies Donna and Debbie are amazing. From the first phone call, they make you feel right at home, and assure you that your belongings are kept safe. We loved the "family" vibe when at the Waialae location. Thanks so much Donna and Debbie...you both truly are awesome! ~The Shea's
Took our friend here to store his things Debra and Donna were Awesome.
The facility staff are very friendly and knowledgeable. They are very helpful with first time storage renters. The building is very secure and the online promos are honored in store.
Went to 2 other Public Storage locations, & even though this one was not the closest to me. I found all the associates were very helpful, & very friendly!!! They made me feel like family! With that, I feel my belongings are safe & well looked after! Public Storage should be proud of your associates who work at this location, my new friends & family!!!
The Staff was very friendly, knowledgeable, and helpful. Kent took the time to explain the different units available and recommended the best size storage unit to serve my storage needs. The facility was clean and accessible and conveniently located. Pricing for my storage unit was reasonable and competitively priced compared to other nearby storage facilities for the same or similar size.
Donna really went out of her way to help make our move into the storage easy. She also gave us a reminder when we moved out so that we wouldn't get a late fee charge. She was very professional and because of her help I would recommend PS to anyone needing extra storage space. Thank you so much Donna!
Renee was super helpful, fast, and service oriented! Will recommend.
Outstanding customer service! We showed late one evening, but Kent helped us out and got us started with the right storage unit to meet our needs. Super professional staff with rules to ensure safety, security and customer satisfaction. Thanks Kent and Donna.
My first experience with a storage facility and I was pleasantly surprised! Donna was awesome to work with, very personable. She helped us figure out which size unit was best for my needs. The staff are all courteous, helpful and professional. The facility is clean and well kept. Best of all, the prices are better than the place across the street and they always have online specials.
Renee made my move in and out painless. Very accommodating,friendly and professional.
I've been using this place for nearly four years now. It's a clean building with air conditioning which helps with moving. My girlfriend and I just finished three hours of moving into a larger unit. The staff has always been professional, very nice and accommodating. Especially Donna. I would highly recommend Public Storage.
Wow, what a great experience checking into my new 4x5 storage unit at this Public Storage location. I was specifically assisted by Donna and Renee, and their help and advice was priceless. Highly recommend this location, besides its friendly staff notable are also its clean interior and great sense of security. Thank you Public Storage!
Donna at the office front desk is bravissima
Walked in to rent unit and staff (Rene & Kent) provided excellent customer service. Great people and pleased with new unit!
Go see Kent. He is patient and knowledgeable. Thanks Public Storage.
service was great, very friendly, more than willing to help if they could.
We walked in just to inquire about a storage space, we knew absolutely nothing about what is involved. Donna greeted us and pretty much took control. She admitted they were working with a new system so she wasn't sure what to expect. Everything went well. She asked how big a house or apartment we were moving from, what we planned to store. She then told us the size of the unit we would need, and it just so happened there was one on on the ground floor that had just become available. She showed us the unit, we signed. She also helped us with packing material. But what I also enjoyed about Donna is the "local style" conversation we had along the way. It wasn't just "business as usual." As far as the facility, we like it. Clean, large parking lot. The only negative is on one occasion later in the evening, around 8:30pm, there were "questionable" people that seemed to be loitering in the parking lot that made us feel unsafe. We can work around that by accessing our storage space earlier in the day. But other than that it's a great experience. We actually started moving items in that day! Update: We needed a second storage unit. Renee was a great help in showing us our new unit. She even had the floor painted before allowing access to the unit. Great customer service from all of the staff there at Public Storage on 2888 Waialae Ave!
Here is where you find Team Aloha, guys! We've rented for years and they have only improved! They have raised the bar for security and hired such wonderful staff it's actually enjoyable stopping in just to talk story for a few minutes. Clean facilities, superb prices. 👍 Mahalo to Renee & Donna, they will take excellent care of you!
Donna was very helpful and knowledgeable. She really gave professional service and is very understanding to my needs. The property is very clean and secure. Happy to recommend this location to anyone looking to store their belongings.
Great staff, clean & safe facility, issues resolved quickly
Convenient location, great price, climate-controlled and friendly staff. Donna was so helpful and the facility is clean and well-kept! Very happy with this move!
The staff is very friendly. Donna and Renee are very helpful whenever I need assistance. It is well maintained and there is plenty of parking. The rates are reasonable as well.
The storage unit is pretty clean and controlled, didn't have to worry about a hurricane, and flooding. The workers there are pretty nice and have that sense of Hawaii hospitality.
Overall good with one star off for lack of night access.
Donna and her coworkers are always smiles and accommodating. Thank you
Very Helpful staff !, Absolutely a fantastic experience ! from start to finish Thank you! Donna and Debbie
Donna was amazing! She was so very helpful in helping me figure out what size unit I would be needing. She was the sweetest and made my time in the store enjoyable and easy! Thank you Donna!
Donna gave us excellent service -- very knowledgeable and friendly.
Excellent and friendly service!!!
Awesome service! First time needing a storage unit, Donna made it so convenient and was very pleasant to work with! I would definitely recommend this location for your storing needs!!
This storage had the BEST customer service hands down! Sarah & Renee were more than helpful and would recommend this place to anyone looking for storage units.. Thank you Public Storage for providing outstanding customer service!!!
On August 4th, we were concerned of a possible hurricane arriving here in Hawaii (Hurricane Hector), so we decided to seek out a storage system w/in Public Storage on the corner Waialae & Kapiolani Ave. Met "Renee" who professionally greeted us, assisted us by showing us several storage's, prices, & she even showed us several spaces to get an idea of the different sizes to house our belongings. More importantly, despite we both ( Renee & I) suffer from back-pain, Renee was very accommodating, patient, & very courteous throughout our time spent in the facility. Ultimately, we finally chose a perfect size at a perfect price to fit our needs. We closed the deal w/automatic payment (for a no fuss, no worry deal)...As for the facility it's self, I love that it is climate controlled, cool, & conscientiously clean (5-Cs) for a 5 star rating. And THE BEST part, having rental Insurance for our rental apartment from GEICO (2 yrs now), no added cost to insure our belongings w/in Public Storage! So, people despite viewing on the news that a woman's storage system was robbed several months ago, we do have PEACE OF MIND knowing that our personal belongings are safe at Public Storage...In Closing, sending out a BIG mahalo to Renee...Thank you for your time, your patience, & your professionalism! We'll always be looking forward in seeing you there! John-Anthony "Tony" Chun P.S. Thank you Donna!
This is a nice facility, and the staff are really professional and nice. I would've given five stars if the company didn't under staff. I watched Renee and Sarah deal with customer after customer with the same professionalism that I was given when it came to my turn. Renee helped me and she was very thorough and courteous. Good place for short-term storage only though. The price gets jacked up significantly after the first 6 months and keeps going up until you're forced out due to the price increases. Loyalty means nothing, I guess. I hope they don't treat their employees that way.
I like to give this place 10 stars the 2 ladys sarah and renee were awesome and really helped me through the very quickly . They really went above and beyond .I think they deserve a raise or promotion . thank you sarah and renee...
As a new customer, I was able to get an amazing deal on my first month's rent. The facility is clean, safe, climate controlled, and the best location for me. The service is amazing and very pro-active. Prices for this level of service is excellent.
Staff was very helpful. Facility is clean, secure, temperature controlled, lighting is bright and run by sensors so it’s environmentally & economically smart.
Donna was by far one of the best customer representatives I have ever come across. Her joyful demeanor is something I wish all people would posses. She was such a delight to work with. On a scale of 1 to 10 she is an 11.
Donna was amazing. I had just moved back to Hawaii and was looking for a place to store some boxes. She was so friendly and helpful on the phone when making an appointment to take a look at the units. When I got there, she was nothing but smiles and willing to answer any questions or concerns that I had. Everything was quick and easy. From the looks of it, it seems clean and safe. Overall, I would highly recommend!
Customer service is great, Ro took good care of us gave me an excellent storage unit and great rates!
Staff there is some of the nicest people you'll ever meet. Left my stuff there for almost half a year and opened it up today looking as nice the day I left it. If you want a good secure spot to store your goods, Public Storage on Waialae is the place to be!
Donna was excellent-very knowledgeable and helpful. The facility was clean and well kept.
Awesome staff, great location with entrance/exit right to the freeway and good price. Definitely recommend this storage experience!
I recently rented another locker at this location because their admin staff is always friendly and very helpful. I'd highly recommend this facility.
Donna and team got me into my unit with an efficiency I haven’t experienced in customer service in a long time. Great experience, afraid to sound cliché but about as quick and painless as a check in could be. Friendly and funny staff, clean building and units. Very happy I brought my business here.
Donna is awesome!! So easily to get a long with. Plenty of Aloha she has. So welcoming!! Her staff is right on too. Their customer service is an awesome 100 times over.
I had absolutely the best experience with Renee when I visited Public Storage this past Sunday to open an account. She was so very polite and efficient throughout the process, and Renee seemed to be continuously thanking me for opening an account with Public Storage. She explained the accessibility of the units in great detail, so that I felt very comfortable with the facility. Plus, the storage units were all clean and so well organized. In addition, the location and the security they have made me feel that my belongings and I would be absolutely safe here. I chose this particular storage company after I looked at reviews for the other local storage areas. The others seemed to have hit and miss reviews, with some having more misses than hits. However, the reviews for this company at this particular location seemed to all be positive. That's why I chose to do business here. After my experience with opening this account with Renee, I can definitely see why a vast majority of this location's reviews were great. I am giving Renee and this Public Storage location five stars only because I can't give them six. Great job!
This is not the closest PS location to me but they had the best deals available and when I met the staff, particularly Donna, I knew I not only got the best deal but the best customer service I've seen on the island in 10 years! I made my reservation online and completed the prefill profile info. Checking in was easy and I was treated like Ohana; what a plus during a stressful move! This location has great parking available for long trailers or moving trucks, 4 wheel carts available for free and a restroom plus any packing materials one could need. The promotion rates are honored without any "gotcha" fees or conditions. A small insurance fee is required (less than $20). You can select up to 4 additional people to have access code to your unit. My sincerest Mahalo to Donna and everyone at this PS location for your warm aloha!
Awesome service, very helpful and understanding staff. We were helped by Donna and Renee.
Thanks Jon for your help!
Daughters headed to the continent and the passing of a parent combined for an immediate need for a storage unit a few years back. Fortunate;y, I chose this facility because of the friendly customer service and efficient professionalism displayed from the first moment of rental. When enough time had passed and it was time to sort through theboxes of possessions, both Ro and Debbie went above and beyond excellent customer service, helping to make the entire oricess care-free and painless. Because of these and other traits exhibited by the staff of property number 07004, I would heartily recommend to anyone looking for secure and reliable storage. Mahalo nui loa.
If reviewing only the staff at this Public Storage location, I would have to say that I received superior service and assistance over the 17 years that I was there. Gloria Paet who has since retired, treated me as if I was an old friend or family. The more recently employed staff have followed her lead and treated me exactly the same way that Gloria did. I moved out only because the increases in the monthly fee were egregiously unfair as they represented huge percentage increases each year. I donʻt see this as demonstrating business acumen as whoever takes over renting my unit will be paying hundreds less than me for several years. Big mistake in my opinion. Glad I moved my things to another storage business and Iʻm now saving hundreds! Aloha Public Storage! Iʻll miss the staff!
Donna and Debbie at Public Storage are so friendly and helpful. They always have a smile and a kind word. i really appreciate their professionalism and thorough service. Mahalo.
looking for storage boxes, Renee was the best, most helpful! She helped me load my boxes and secured it with tape to my 350z! Very fair prices for the boxes I got!
Want to give a shout-out to Donna, the best employee. Helped us out big time and won't ever forget her kindness.
Great place! Excellent facilities and friendly staff, especially Renee and Donna. Super close to the college campus providing easy access and totally affordable. I would just have access to the units open longer. but overall, terrific service!
While moving I arrived just after closing with my final load and Steven unlocked the door and met be at my car with a dolly. Went over and above saving my moving day
Awesome place! Loved Donna and Renee, the sweetest woman!! Helped my roomate and I out and made the process easy, clear and quick!
Very easy to check in/move in! Renee and Donna were very kind and made the whole process simple and quick. Highly recommend!
The staff is very helpful Rhonda & Donna. They provide excellent customer Service & Carol Yatsuoka was wonderful to work with.
Clean and convenient. Friendly and very informative workers 😊
The staff is so friendly and very helpful. Second time using their facility for storage and they are just amazing!
Renee and Steven were amazing. Very helpful and friendly.
Ro and Char took great care from reservation to move in. Facility is safe, super convenient, clean and a great staff that makes you feel like family!! Mahalo!
The staff at Public Storage are not only professional and polite, but they have consistently demonstrated a level of care that is unmistakable. One staff member Renee, showed a level of customer care that is rare in this day and age, ensuring that all my belongings would be secure and protected during the toughest of times. I highly recommend Public Storage and the warm bunch that work there. If you are in a bind, going through tough times, and need a place to store your belongings I believe this is the place to go; you will be impressed and maybe even walk out with a smile on your face!
Donna and Malia working at the front are the best. They offered great customer service and are very helpful.
The staff are very friendly and the place is very clean for a storage area. The instructions to use the elevator could use some editing so people know how to properly use the keypad. I just wish we could empty rubbish in their dumpster, too. Other than that, I love this place!
I only wish that they were open longer. With my work hours, I have to wait until the weekend.
Staff is very friendly and accommodating. I had the pleasure of working with Donna who provided excellent customer service. Facility is clean, staff is very professional and location and access is convenient. Rates and specials are some of the best in the area.
Third time using this storage facility: always friendly, accommodating staff; clean, well-lighted spaces, climate-controlled, secure.
Very helpful and efficient! Highly recommended.
Renee and Donna could not have been more helpful. The facility is clean and safe and rates are very reasonable. This operation is extremely professional and the staff truly has a warm aloha spirit. The company’s website makes it simple to manage your account.
I rented a unit today and Donna was my Customer Service Representative. She provided excellent service from the time I entered the facility to the time I departed. I reserved a unit via online and she proceeded to show me the unit. It wasn't the right size and she immediately looked at her inventory list and showed me a more suitable size. Also, she showed me the different moving supplies and made suggestions to maximize the space. Donna and the other staff members were very professional and friendly.
AMAZING - Top Notch customer service with Aloha! Ron and Renee really care and patiently walked us thru the process. We felt taken care of and knew our items would be safe at this extremely secure facility. It's nice when people are not only professional but come from their hearts! Mahalo!!!
I had to move out last minute and needed a storage place immediately. Manager Renee went above and beyond with her customer service. Not only did she help me at the end of her shift, even when her co worker was rude and upset that she was helping me. she expedited everything and still did it with a smile. Gotta love people with True Aloha! Thanks Renee
Our property manager Donna was extremely knowledgeable and kind. A wonderful example of practicing business with Aloha.
Great staff I got more that I expected.
I rented a storage unit and was extremely please the front desk customer service representatives, especially Donna. She explained the the cost and showed available units before I made my selection. Every step of the way Donna made me feel like I was an important customer, and followed up with an accounting question I had immediately.
This location has the best customer service. The ladies are so helpful and kind and the facility is clean and well cared for. I appreciate them every time I go!!
Very nice staff, good location, good price.
Renes Willa was very knowledgeable, helpful and showed a great deal of courtesy.
Willa,Donna,Renee,super awesome and helpful.They have the aloha spirit.
To much homeless there, and uncomfortable to take my belongings and leave my belongings outside my car as I come back and get everything being alone as a woman
Donna was terrific!
DO NOT RENT FROM HERE! They do not tell you that they will raise rents after a few months!!!!!!! Read the many negative reviews about rate increases!!! Don’t be left feeling ripped off like I was!!!!
Excellent front desk customer service !!! Best in town. Super friendly and makes me feel right at home :)
Very clean, lots of parking. Donna was wonderful, kind, engaged and treated me like I was her VIP customer. Definitely one of the best employees that I have come across. She was such a pleasure to do business with. I would highly recommend this storage to anyone.
Donna and Renee were most helpful during this move. This location and service is perfect for me. Mahalo nui loa!!
I wish that it was possible for me to give this place more than 5 stars. I would have done so with no hesitation. The place is perfect with all the meanings of the word. The staff are very professional. There were no hesitations for them to walk another mile to help. I mean both ladies that i have had contact with them, Willa an Donna. For both of them, I say keep up with the good work.
The facility is very clean and presentable. Staff are very warm and sincere and go the extra mile to help the newcomers. Definitely would recommend their facility to my friends. Only negative would be the shortened business hours.
Great and friendly service.
From the time that I signed up for my storage unit to any issues or concerns that I've had since I have received excellent customer service at this location. Renee and Willa in particular have been so warm and helpful and amazing and I think that they deserve extra recognition for their hard work. I almost don't want to move my stuff out of my storage unit because of the warm greeting I get from these two every time! Highly recommended
Awesome peps! Great, helpful service.
Facility is clean, conveniently located and is easily accessible.
Thank you Willa for making the setup and move-in process so very pleasant. Willa displayed much Aloha!
Very friendly and helpful, Willa is great!
Donna and willa are always so helpful
Great customer service
Willa is the sweetest! Who knew I'd get amazing service at a storage place?! I even received a follow up call to make sure everything is ok and that the storage was adequate size for my belongings. A+ service!
The Kaimuki location has awesome customer! Willa, Renee and Donna were super helpful, friendly and were such a joy to work with. I would use them again when I return to Hawaii and would highly recommend them for anyone who needs stoarage space😃
Renee helped with my storeage request. She did an excellent job in helping me make sure I got what I needed. Her customer service was excellent and very friendly in her attitude.
I have to say Willa was the most helpful, from helping me choose the correct size boxes for my moving experience to assisting me to the car when i was all done. I really wanted to extend my gratitude and appreciation for such great impeccable service!
Donna she very professional person very helpful and polite any time i need help she always there when we need her very reliable
Donna and Willa are so friendly that it's simply unbelievable!!! They're like family!!! I even showed them a video on my phone where I rescued a bird and now I'm known as the 'Bird Whisperer'!!! Hahahaha! They both went out of their way to help me select the right size storage unit, they are very knowledgeable, and they spent time trying to find availability for me!!! I would definitely recommend storing here. Staff are terrific, storage units are clean and well taken care of, and this location has a huge parking lot too - don't forget about that as most other storage companies I scouted out had absolutely no parking or it was very tight. Here, you have everything you need and trust me, I have been using storage facilities for years. I have two 5x10 units here, and Willa went out of her way to make sure that both units were near each other to be convenient for me! Oh, and I almost forgot, this facility is climate controlled, which is important in this hot and humid climate of Hawaii!!! Love this place!!! - The Bird Whisperer
I had to book a last minute storage unit and Renee Willa was helping me out. She was still in training, but she was very nice and helpful and answered all of the questions that I needed. She was also very kind as to help get me extra carts while I was unloading the big truck of stuff.
Donna was very helpful. It was easy to sign up and get a space. Good customer service.
SERVICE DEFINED!!! Carole, Donna and Willa made me and my daughter feel right at home bringing us chairs to sit while we waited because I had knee problems and my daughter was feeling dizzy. They came up with multiple solutions to all of our problems and met our needs with a rare sincerity and enthusiasm in their service! They are always friendly, smiling and energetic. Carole even considered adopting one of our rabbits when she heard we had to find homes for them! We have rented spaces from Public Storage in general and more than once at this particular location and have ALWAYS had great service. Moving is so stressful! It's refreshing to have the people that assist you with it do so from the only rightful place: the heart. Aloha <3 <3 <3
Donna and Willa were great in helping me turn a bad situation into a better one.They kept their cool and gave me excellent Customer Service with a smile and lots of Aloha. As well as, "Ron" and her helper the day I was there in July. Their District Manager was also very understanding with my situation and extremely helpful in getting things worked out for me. All their Staff is tops and I appreciated them going the extra mile to get things resolved for me.
Donna and Willa were extremely helpful and nice. We showed up near closing and they didn't make us feel like we were imposing or rushed. Instead, they went out of their way to try to help us find everything we needed. Highly recommend this place!
We received the greatest customer service from the entire staff (Hoku, Donna, Willa & Jeanette). They really work as a team. From reserving the unit (Thank you Hoku!) to renting the unit (Thanks Donna!). Donna worked with us to make sure we had everything we needed! We can't thank her enough!
Donna is efficient, friendly, and informative. My experiences at Public Storage are always positive, and I trust this facility.
I have been at this location for a few years and they have always been nice. I recently needed to change to a different size unit. Donna and Willa were awesome...Donna found me a new one in the size needed just a couple of doors down from my original one. They are friendly, personable and very professional. The place is clean and well maintained.
I don't store anything at this location, but I've been in frequently (~10 times) over the past week to purchase many boxes, bubble rap, and tape because I live around the corner and I'm moving to San Diego. First of all, Donna is my gurl. She has been so sweet, polite, helpful, happy, and just an incredibly pleasant person to see throughout the week. She is such a sweetie and has been so amazingly helpful. I genuinely look forward to seeing her and talking story. Also in the office are Anne and Ro, they are also very sweet and incredibly helpful. I'm gong to make the walk to say goodbye tomorrow before I leave. Luv my gulz.
Willa was the sale coordinator for the unit we rented. She provided us with the best customer service, and joyful experience in the selection of the space needed for our furniture. Willa's the Best☆
Really awesome experience!! Needed a little extra room to leave some of my tour things since it was cluttering the apartment. Brittany and Ronda were so awesome! They signed me up for a new storage unit and was effortless and easy. Thanks again
I loved this place because Donna was very polite '&&& helpful . We were able to go in , find what we were looking for , '&&& get out 😘😘 she was awesome !! 😘😘
I had a very good experience at this storage facility! Donna and Debbie were helpful in finding the right unit for my budget and are very kind and informative. I will be renting space from here again!
Couldn't have been a nicer experience! Willa and Ann were super helpful and informative. I'll be a returning customer if I need storage again!
The facility is well kept and secure. The staff are very friendly and always helpful. Willa & Donna provided outstanding customer service!
Our sales person Donna was very helpful and made the rental fast and enjoyable.
This place is great! Willa was so helpful and got me started quickly. Donna is also very nice and helpful. Both are really friendly and made it easy! Thanks you guys!
Brittany and Staff was very pleasant, helpful and met our every needs.
Recently I rented a space from public storage as I have on several occasions in the past eight years. I was very fortunate to have Donna help me. Donna was very professional and friendly you could tell she enjoys her job. Public Storage is a great company because of employees like Donna
Renate Kawakami - Donna & her Staff very professional, helpful great personality they were so informative. They made great suggestions I enjoyed their company will always go there. Donna in my opinion is a great leader and very personnably - Mahalo, Renate Kawakami
BRITTANY✅ This young lady here is amazing. SUPER HELPFUL AND great customer service. If you decide to move in at this storage Please see BRITTANY to get all the help you need just like I did from very young lady! #TopSecurity.
Public storage PN# 07004 Brittany! The one with the greatest customer service, great helper and a very nice person. Glad to have her at this unit. 😀
Donna is Great to deal with! Very friendly and takes care of business!! Public storage Waialae is in good hands!!
Property Manager Donna was very helpful and guided us through every step. Sorry to have to close the account but the service at 2888 Waialae was excellent
Wonderful Experience!! I was helped by Donna. She took time and provided a great deal of information and showed me a couple of storage areas. She asked questions about the items I was planning to store and provided advice on the size unit I would require. She was friendly and supportive.
Hoku was very helpful and friendly. Great personality would come back to see her again.
Hoku and the ladies at public storage was super helpful and had such amazing personality. Mahalo Hoku!!!
I was looking for a large space on the ground floor at the last minute and I had to find the right unit - almost immediately. I was very lucky to land the perfect one that was being vacated in the next day or two. Hoku at the front desk was more than helpful in calling me back and letting me know that it was a coveted space and that I had to be ready to act immediately once the present renter had officially signed vacating paperwork. She was awesome and smiling throughout! Hoku made sure that it was an easy process for me.
Great staff, clean.
Donna was very helpful. She was quick and efficient in finding that there was another Public Storage location which was closer to our home with a promotion.
Superb customer service. Thank you Donna!
What happen to this place? Recently I stopped by the storage so many new staff, not the same type of customer service I use to receive. The place is dirty and no one seems to care. I will be moving my stuff out!
Donna! That woman is amazing. Very efficient, kind and helpful! She knows what she's talking about and knows how to provide the best service to customers at waialae public storage. The entire staff is amazing! I would highly recommend this location to others. Clean, easily accessible, and good hours. Movers love it because of the large elevators! They have great deals and won't lock you into a contract that you can't get out of when You want to. I saw someone mentioned homeless in another review...Welcome to Hawaii! It's a reality of living in an (expensive) paradise. Yes, some less fortunate have to use storage units, and yes there are some in the parking lot because of this. Regardless of your storage location on the island, there will be homeless. The building is secure, with keypad elevators, cameras and lights. I have not yet had an issue with security (fingers crossed), you can double lock your storage unit if needed!
This public storage is actually nicely located on a corner lot with a lage parking lot. That's all thats good about this place. There a bunch of homeless and druggies that camp in the parking lot all day and more come at night. I actually seen a homeless guy come from the back of the building holding a wad of napkins in his hand. I'm quite sure he was taking a Shiz in the back of the building. I feel very sad for the people who live in the apartments behind the building They have to smell and see that kind of activity happening in front of their homes. I also have seen homeless people shooting up on the far side of the building. I have also been harassed a couple of times at night while picking up some stuff from my unit. There also lots of rubbish on both sides of the building that never gets cleaned up. Every time I go there it seems to collect more and more. My Most recent visit visit I watched two homeless guys fighting over the corner spot by the office. They were actually shoving and hitting each other up against the door of the office. The alarm went off and not a single cop or employee came lol. They could have been getting broken into and the people would have gotten away. The alarm went off for about 15 minutes then went silent. If you like seeing druggies and homeless and also being harassed by them this is the place for you. There is no security at all and the property is open all the way around making it easy for shystey people to pop out of nowhere. Bottom line they only care about your money and not the security of you or your belongings. I won't be back until they get security and a fence that runs around the building.
I called when i was moving on short notice and needed storage. I was told $1.00 for the first month. I was on a tight budget and coukdnt afford much more. I got there and they said i had to buy the insurance, i couldnt so i said forget it. She scratched the insurance. Then she said i couldnt leave my things unless i bought thier lock for $19.99. Again i had no more money. She alliwed me to bring my own lock.i have been very sick and in and out of the hospital since i got the storage in september 2016. When i called and spike with a gentleman about making a payment arrangement he said only the manager could approve that. I called forcthe manager and she refused my request and said i hsd till Feb. 23, 2017 or it would be auctioned. So i call on the 23rd to get my things and they said it was sold today. I cant believe the uncaring and rude customer service provided here. I asked the cleaning lady where i could throw away a cup and she said at your home! I will never deal with this company or recomend it to anyone. Not even my worst enemy!
Tiffany provided me with excellent customer service. She is so friendly and helpful. Public Storage is so lucky to have an awesome worker like Tiffany. I give her 2 thumbs up! Mahalo
friendly staff, decent hours, clean grounds
Tiffany was unbelievable
I just want to thank Tiffany and staff at the Kaimuki location for always providing excellent customer service. It is always a pleasure doing business with them. Great acces hours and well maintained. Mahalo!
Richard & Tiffany are awesome, friendly & helpful. Easy access.
Awesome staff. Great storage place!
Had a great experience at this storage facility. Their $1 rate for the first month is a great deal. Customer service is excellent and the storage feels very safe. Highly recommended.
Tiffany is great, awesome customer service!!!
Awesome customer service! Always smiling. Recommend this storage place. Thank you Noni, Tiffany, and Larissa!
Great people. Tiffany was great. I will suggest anybody to use this facility. Thank you.
Good storage place. Nice & helpful staff, temp controlled units, safe & secure building.
Tiffany was amazing... I wanted to remove my things from the storage but she worked with me to get me a cheaper price so I'm way happier now! Thank Tiffany!
Larissa is awesome!! I feel secure! ;)
I went in today to buy some boxes and immediately when i entered into the store Tiffany greeted me and offered help on picking the boxes for my move. The boxes are great quality and I will be back to buy more! Also noticed how cleaned and organized it was in the store.
Tiffany helped me a lot. Thank you
Larissa is awesome!
Tiffany is awesome very friendly and also Sylvia and Charmaine is great.
Staffs were all friendly. I had Silvia helped me sign up for my very first storage. She was very helpful and patient answered all my questions and concerns that I had. As of the rates, it is cheaper here than other storage I was looking. There is lock, insurance and fee that will apply besides the storage rate. Even after the sub total it was cheaper than the other stage company so I signed up. Something to compare for if you are looking around.
Tiffany made a stressful time so much better for me in my time of transition thank you very much.
Staff is very friendly & informative
I received exceptional service today by Tiffany. She was very friendly and helpful. I am going to let all my family and friends know if they need a storage go to this Public Storage and look for Tiffany!
We had this storage for about 3 years now. Everything was good. No problems and great customer service. Only problem was that they are constantly raising prices so it was getting expensive. Other than that, no complaints.
Tiffany help me love her service
Tiffany very helpful, friendly. Good dacility, clean, easy access.
Tiffany provides great customer service and the place is always clean. This storage place is the best.
I was helped by Tiffany and she was very friendly. Highly recommended.
Tiffany and Larisa at public storage are the girls to see
Kahea was great! Very polite and helpful. They made the process easy and efficient!
I got a storage from Tiffany and she provided me with excellent customer service. The storage is well lit and clean. Also the parking lot area is really big so I never have to fight for parking. They also let you use a cart when the office is open which comes in handy when you have a lot to move. Overall great experience highly recommend kaimuki public storage.
Very helpful staff and pretty good storage facility. Little on the pricey side but hey- its Hawaii! But overall would recommend!
Tiffany was great helping my mom
Kahea and Ron were very nice and accommodating. I really enjoyed my first experience renting a storage unit from them :)
I worked with Larissa and Tiffany and they were fantastic! Very kind, patient, and helpful throughout the whole process. I will definitely use this location for all my storage needs and I recommend you do the same. Mahalo 2888 Waialae Public Storage!
I signed up tiffany. So easy and she provided excellent service. Thank you
I just got a storage from Tiffany and it was a great deal! She was so friendly and helpful. The storage place is clean with great access hours. Highly recommend😄
Kahea was nice. DEspite the lack of discount.
Tiffany was a great help.
Awesome service. Tiffany is always a pleasure to work with. Nice and clean environment
Very good service with Kahea. Virtually, painless,thank God!
Kahea was proving to be a great assistnce! Mahalo to all at PS.
Tiffany and Kahea were excellent at customer service!
Tiffany and Kahea were awesome! Th
Good no need to worry about my stuff
Tiffany's good employee, friendly service.
Tiffany was awesome! Great service!
My customer service rep was Kahea was awesome. She was very knowledgable and helpful. Thanks
Aloha this is Renaldo Kelly and I must say I like your staff at public storage Ms Kahea is one of the nicest women I've ever dealt with give a raise Mahalo
Kahea was extremely helpful and got in and out in a matter of minutes. Which was good for me because I just had surgery. I appreciaye the fast and accurate service.
Good customer skills
Kahea and Ron was da bomb deh went help me out choke .
The customer service was really good and helped me find what I needed
I want to thank Tiffany and her team for always providing excellent service. They are always friendly and I'm impressed the storage area is kept clean. Mahalo!
I had the best experience here. tiffany, ron, shannon were so friendly! Good clean storage. Highly recommend
Tiffany was great I recommend this storage place
Kahea did a wonderful job today with helping us with our storage ! I loved ♡ her service all the way ! It was easy and fast ! :)
Assoc. Tiffany was a great help to me and ensured that I was happy with my purchase.
Efficient, friendly, and helpful. Find Tiff any for all your storage needs!
Public storage is good. Tiffany helped me today and she is always friendly. Highly recommended this storage facility!
Great service , friendly people. Awesome.
tiffany & larissa are good customer service.
Awesome staff and great service. Tiffany was amazing made my move back to the island( deployed for almost 2 yrs) very smooth and easy.
Amazing customer service (Larissa & Tiffany). They showed genuine aloha. Super patient & knowledgeable. Facility is well kept, safe, conveniently located & reasonably priced. Will definitely use this facility again.
Tiffany and staff are always helpful
I came in this past Sunday to only purchase a few boxes... The customer service was awesome especially after having a really bad day... Sid was very nice, welcoming & informative... I'll definitely be coming back soon... Thanks again Sid for brightening up my day :)
Quick, easy process to get set up. Very friendly service.
It was a pleasure doing business with the kaimuki public storage. The staff here were always accommodating. Also, I would like to acknowledge how friendly Tiffany is and she is always smiling. If I need a storage in the future I will be back!
great customer service! friendly staff always willing to assist and help! If you need extra space to store your stuff go see Teresa and Tiffany!
AWESOME SERVICE..TIFFANY CAROL LARISSA.
tiffany was awesome service at storage
Tiffany's da bomb! 1 stop storage handled! Mahalo
Service is excellent, payment is reasonable.
Was a great easy location to store stuff ! Real easy going and Nice people
Just closed my 8 year storage service at the 2888 Waialae Public Storage and have received outstanding service from day one during these past 8 years of extensive traveling. Highly recommended if you are looking for secure climate controlled service and a helpful staff.
signed up with Tiffany. She was amazing! :)
I highly recommend this storage place. It is clean, easy parking, and the staff are always friendly.
Excellent customer service. The workers there are nice and welcoming. They made sure I got everything that I needed for the storage. I would recommend this place.
Great place! Friendly professional stages. Sid have me grand tour even though I just needed a small unit. Tip: try booking online for a discount. Recommended.
The girls at this location are amazing. They made the whole process super easy.
I think Monique is awesome. She was very helpful. Tiffany and larissa were very nice and friendly. Good costumer service.
Sid was so helpful. So glad he was able to answer all my questions today. Great customer service! Thanks Sid! You're the best!
Tiffany and Larisa were awesome! Very friendly and helpful staff. Big smilies all around!
Sid and Larissa were amazing they provided excellent customer service and even stayed late for me when I just barely made the closing time please give them a raise. Best customer service I've ever had at a storage facility
I have used this facility for a number of years. All the people that I have worked with has been excellent. The latest change that I did found Tiffany and Larissa had been excellent help in solving my delimma. Thanks for the excellent staff that I have encountered in my many years here.
Tiffany is the best!!! She will hook you up with a great temperature controlled storage unit that will be perfect for you!! Promise!
They are very helpful and its easy to access the building!
Super easy, quick, and great price for the first month. Good access hours, easy location. Sid helped us out, he was awesome, made everything super simple and efficient. Cheap boxes, too. Pretty good price on a convenient set of boxes/packing materials that would pack a 3-4 bedroom house, never saw that before, gonna keep in mind for the future. Store is nicely arranged, clean, and pleasant.
Tiffany was incredible seriously, she went way beyond the call. I am extremely satisfied and will recommend this place to anyone.
Customer service was very friendly and helpful. Larissa worked with me in helping to choose the right sized storage space for my needs. Tiffany is very courteous, always greeting me with a smile when arriving, and Sid is very informative with any questions that I had.
larissa & tiffany great service
easy enough. simple. got a good rate.
I just signed up with Sid. He was great and it was quick also Tiffany was very friendly. This storage is clean and access hours are great. Highly recommend
I came in today to buy packing supplies. Tiffany and larissa was very helpful. I also had a storage previously and it was a great experience.
I signed up today with Tiffany. She is very nice and very helpful!
Worker had lacked in her professional safety work skills & lacked the attention she failed to approach the right way it could have.be life or death while she was taking as nag complaint & then go mock the situation to someone else and did not go and check if the people were ok,she has no concerns of safety for others and should get terminated.we need workers who care not and not just there to get pd.really
Tiffany was so sweet. It was a pleasure doing buisness :)
The girl that helped us was really great. She showed us several units until we decided on a size. She even worked the prices out for us to see which would be better. I'd give her 5 stars for her help. It would be great if we could access the restroom during the hours that our storage unit is accessible or even have someone working there after hours.
Tiffany , Samantha, Gloria the service is awesome here would never change storage. AWESOME STAFF...
Tiffany great service... Thank you!
There are several public storage facilities in the area but after working with the staff here we think we've definitely picked the correct one. Felicia was number one and very helpful
Great! Tiffany is the best!
Felicia & Tiffany were the best for my move!
Tiffany helped me a lot.
Best customer service!
The whole staff at Kaimuki public storage is awesome. Also they all made me feel welcomed very friendly. I couldn't ask for any better service.
I had to look for a storage space for my mother. We decided to use public storage again as we always had good experiences with them in the past. The service was excellent as Tiffany our sales rep answered all of our questions knowledgeably and asked us the right questions that allowed us to make the right decision on the size of storage unit that was perfect for my mother. She was so eager to help and seemed to genuinely enjoy working to satisfy customers. It was a smooth and simple process of getting exactly what we needed. I recommend Public Storage to anyone who appreciates excellent customer service and help.
I just signed up with Tiffany! Her charm, hospitality and professionalism made my experience exciting and rewarding. With her help, I was able to choose a storage unit in minutes. This is my very first storage unit ever and I know I came to the right place!
Larissa and Sean were awesome! They are very friendly,helpful and pleasant . Definitely an asset to the company . I've gone to other storage places the service here is by far the best! Thank you!
tiffany really helped me out. fast and easy!
Tiffany was a great host and very helpful and knowledgeable.
Just opened up a unit today, it was so easy and Tiffany and Ty were so friendly and helped me out with everything I needed. Tiffany was really helpful making sure I had the right unit I needed for my needs. Thank you guys!
Very friendly staff. Facilities are secure and clean. Easy access first floor units, and available boxes and carts for a simple move. Good size units for temporary and long term storage!!! Will work with them again!!
These folks are terrific when it comes to storage. The Place is modern clean, neat and well lighted All of the staff is friendly and helpful and the manager (Gloria) is particularly good, make that excellent. She went out of her way to make sure that everything is done right. All of the staff and management Carol) are tops. I had a problem with my locks, and Gloria let me know that my locks were not too secure and suggested that I use the Public Storage approved type to make sure that everything was A-OK.
I've had my belongings here for 10 years,and every time I'm in town and stop by to 'visit my things',seeing Gloria is like seeing an old friend :) From day 1 Gloria has been attentive and accommodating. Whether I've needed a smaller space,or someone to move my things,she has provided resources for whatever it is I have needed. As a matter of fact,I can't think of anything I've ever needed that she was not able to help me with. The confidence her business ethic and personal integrity have inspired in me have made it possible for me to leave my things there as long as I have without concern as to whether I am getting the very most/best for my money -as it has been an investment! Mahalo Gloria for your all the aloha,hard work, and counsel over the years :) You're the best!
Excellent customer service. Gloria was very helpful in arranging the space we needed efficiently and clearly. I've used storage in New York for years before moving to Honolulu, and this was definitely the best storage experience I've had.
I don't usually do reviews but every time Cristina sees me she hassles me about doing a review. Really annoying. But she does know her stuff she found me the perfect storage wish it was cheaper but it's convenient for now. Don't buy the locks, they are too expensive. Cristina said I needed to use their lock because the one I had wasn't secured enough. She almost didn't rent to me because I didn't want to pay 20 dollars for a lock. I was so stressed out with having to move and find a new place to stay I felt bullied into buying one of their maximum security locks. Later Steven told me I didn't need to buy a lock to rent storage. When I tried to return the lock Cristina made me feel bad cause I guess it affects her numbers and her manager Carol is very strict. I think Public Storage is a great company but they shouldn't fire their employees if they don't sell locks and insurance. She also made me get insurance cause they have break ins and floods which is a good idea cause Kaimuki public storage has a lot of break ins I've been around for 3 of them so far. The lights above my storage have been out since I moved in I've complained more than once but the manager Carol won't approve the work. Really! But it's ok to give me a rent increase to cover rising cost REALLY! The water fountain has been broken since I moved my stuff in, you have these weird homeless people sit in there cars all day every day by the side of the building. Cristina said they always pay, but the company does not allow to tell them to leave because they pay their rent. WOW. Aside from everything this place is convenient, huge parking lot and big elevators. Just don't bother complaining about any thing cause they don't listlen.
GLORIA and I talked at length on several occasions about my storage needs, then she offered me several options, helped me select a unit, and prompted me to excute my move in a timely manner, to save some money..... BUT on moving day, two days later, I discovered that the unit I had chosen was TOO SMALL.....my miscalculation!!!! Several of my furniture pieces were too big to fit in the elevator of my condo, and I had not anticipated this problem....now I had more pieces to store... Gloria was off that day, and SEAN came to the rescue, offering me several solutions,quickly completing paperwork, and offering much needed guidance. Moving is so stressful, and both GLORIA and SEAN really went out of their way to make my experience as smooth as possible, depsite unforeseen circumstances. Thank you both!!!!
Very helpful and personable!!! Really great staff and good facilities!!! I really felt taken cared of and clearly understood!!! As far as renting storage for the first time or especially being a college student, I would recommend Public Storage Kaimuki!!!! Thank you so much!!!
I received wonderful customer service from the PS staff. They were very helpful getting me set up quickly and cheaply in a good unit. The location is excellent--close to H-1, UH, and Kaimuki neighborhood. I would definitely recommend this site to a friend. Aloha
Family. Sean really helped
Gloria was so fun and refreshing. I was in and out within the hour. The storage space was perfect for what I needed at the time and I also left with enough information to know what I'll need in a couple of months. Informative, Clear and Fast. I suggest anyone stressed during moving to check out this location and it'll brighten your day!
Excellent customer service! Paige and Sean were incredibly helpful and everything went seamlessly. Thanks!
Aloha, This is my first experience in renting a storage space. Gloria at Public Storage was excellent in explaining to me the whole 9 yards of renting a storage space. We discussed what types of storage space that I would need for all my stuff. I was undecided at that point but Gloria told me to go with the small storage space then if I find that I need more space, I could always up-grade to a larger space. That eased my mind knowing that I could up-grade to a larger storage space if I couldn't fit all my stuff [junk] in the small space. The other thing that I noticed at this storage facility, was the temperature was nice and cool throughout the floor. It wasn't like being in a sauna at other facilities. Gloria is truly a professional at Public Storage. Mahalo & In God We Trust, Gary Shimabukuro
Fatanstic, and fast service
I loved it
I went in to pay my bill, when the Manager Gloria saw what size storage I was paying for she asked me how full it was, it was only a third of the way full. Long story short she offered me a smaller storage that fit all my stuff with enough room to add more for $30 cheaper than what I was already paying. She offered me tips to maximize my space and shared that I could actually fit a "Locker" if I packed right. I am so appreciative to Gloria who suggests to purchase your locker before the college semester starts, that's when all the students take them all!
Thank you, Steve and friendly staff at Public Storage! My experience with PS was extremely positive. It was recommended by a friend. The first month $1 special was awesome for my budget especially after visiting a storage facility before this one where they were not able to accommodate my needs regarding unit size and cost. Every time I went there to pick something up or drop off it was a pleasant experience. It was never too busy. Always plenty of parking!! There were always carts available and a friendly staff willing to help or just offer their appreciation. I was worried I would have to pay for the whole 2nd month when I only needed it for a few days....this was not the case as it was prorated. I think I’m going to miss it there a little bit. But If I need to rent a storage unit again, I won’t hesitate to choose Public Storage. Mahalos :D
Sean and Paige where very helpful and friendly. I felt at ease that my furniture will be at this location.
Gloria was very helpful and I ultimately appreciate her attention to detail was excellent. Thank you for the hospitality. Aloha, Grant
Gloria the manager was very helpful and friendly. She assisted me and my fiancé with everything we needed help and answered all the questions proficiently. Storage area was very clean and I'm very satisfied. !!!
Service was amazing! Gloria was super helpful and we love the clean storage space that we will be using for our business. Mahalo!
Gloria was fantastic and really helpful the facility is clean and well organized I happy with the sxpiemxe
Great customer service by Tiffany and Shannon! Mahalo
Gloria and her team were very helpful throughout the time we rented a storage unit at their branch. They will go out of their way to accommodate you and make sure you've got everything you need. Thanks, Gloria!
Major Kudos to Gloria for her problem solving, helpful ways and most of all her "above and beyond" people skills. Key in fact is that Gloria will remember and call the customers by name. A trait not all customer service people can master. It is always a pleasure to get a hello Michael with a little conversation on my regular trips to storage. She adds a personal touch that is often lacking in today's world.
BEWARE!!! Prices keep going up. It has gone up about $10/yr since 2008. Nowhere to throw away any trash or boxes. No AC a lot of days, gets hot and uncomfortable fast. Other than that the facility is pretty secure and the office people are AWESOME!!!
I am very pleased with Christina here @ Wailae. I am new to the whole storage operation and she has been nothing more than helpful. Mahalo Christina!
Amazing service by Christina and Gloria! 10/10 would recommend.
Jackie was great!!!!!!
The local gal that helped me move in was super nice and she made the process quick. I got a great deal on the first month! Thank you.
Anyone who is a renter on O'ahu knows the challenges of finding affordable, convenient, and well maintained storage options for times in between moves. I was a little hesitant to go with a national chain thinking that even though they had many units available in their Kaimukī location, their employees might be lacking is customer service or that there would be a snag of some sort. I took a chance and checked out their website and found it surprisingly easy to compare prices of units and then book my 5'x 9' unit. I gathered what things I needed to store, which as a woodworker included slabs of wood for papaku'i'ai, wood stumps to eventually carve into 'umeke, and various other tools of the trade. Christina L helped me take care of all the paperwork, we added the insurance for piece of mind for my possessions and I used one of 5 available rolling carts to haul my heavy things out of the truck and into the elevators on my way to my unit. Clean floors, automatic motion-sensing lights and easy to navigate hallways made moving in a snap. With plastic shelving I got at Lowe's I could keep a lot of boxes and wood organizes in a climate controlled, bug free environment. Monthly payments were easily made either in person, on the phone or online. They have a huge inventory of boxes for sale on hand in the office , clean and stocked bathrooms and ample, easy to find parking. I'm happy to say I now have a place to live with extra storage space and will no longer be needing my P.S. unit. I definitely will keep the local, friendly, professional and cooperative staff at Kaimukī Public Storage in mind for my storage needs. I'm definitely a happy 7 month customer and have the load of praise for this business and happily will be their 100th reviewer with 5 stars. Mahalo!
The best storage from price and service. Christina was amazing from the moment I walked in. She was friendly, helpful, and attentative. Her customer service was outstanding. She accommodated my every need! I am so thankful to have such a friendly staff to help me! Gloria and Carol were also able to find someone to help when my keys were lost and cut the lock off. I am so thankful to have had an awesome team helping me through my moving period. I will never use another storage company of recommend another one because of the customer service I received!
Awesome, Christina & Gloria were so great and easy to work with!!!
The girls there were very helpful! Would love to come back.
Christina was particularly helpful and very pleasant
awesome!! super fast and friendly!! took less than 15 minutes to see the unit and rent it. Gloria was very friendly.
Christina is very nice and clear. She also help guide what you need and answer any concerns. Thank you
Public Storage storage on Waialae Ave has served all my storage needs for years and their facility is extremely clean, air conditioned, and safe. Recently when I went to rent another unit, Christina, a worker there was so accommodating and cheerful all while walking around with a broken foot. Her service with a smile and helpful demeanor really made the pain of moving a little easier and less stressful. Great facility and superb customer service at Public Storage!
Christina was awsome made my, move easy, customer service was "Excellent
Extremely helpful, Gloria stayed after hours to assist with my moving process. I recommend this service to all.
Thank you to the staff, I had a great experience with you guys, thanks to steve, jackie, and carol. Steve for helping me move out, jackie for helping me move in and Carol for helping me with my lock. I will definitely come back to this location. Everything went great and I loved it. Thanks again
Christina is always been nice to me and would always come to her for help.
Christina is a gem. So kind and patient. Explained everything thoroughly. The space was very clean and organized. I feel confident storing my property with Public Storage.
Steven has Outstanding customer service. And if I owned public storage I would give sir Steven a pay rise.
Came in and done in ten minutes by Gloria super easy and helpful!
Christina was super helpful. This public Storage is great.
Christina and kaila help me
Christina and Gloria have been absolutely wonderful in helping me with my packing needs. They were also very personable and professional. I would highly recommend you see them for your storage and and packing needs.
This is great! Been z many storage places in the last month but the service at public storage is the best yet... Christina and gloria are so helpful, THANKS LADYS
Christina was awesome!
Jackie and staff very professional. Explained everything very well. Made process so easy.
Christina is definitely professional. Hope they maintain!
Christina is Fantastic! In fact, the whole staff is Great! They always greet me and other clients that walk in. Awesome staff and very clean property!
This girls the bomb thanks a bunch Christina and Steven ;-D
Christina has excellent customer service. She helped us transfer into a bigger unit quickly and had us on our way. Everyone we've seen at the front desk is so friendly.
Christina and steven were very helpful and friendly. I moved in quick & easy.
Christina provided awesome customer service. She was extremely pleasant to work with.
The nicest people ... Took great care of my stuff, great customer service... Thank you Christina, Gloria, Taylor... Thank you again
Great customer service from Steve & Christina...thank you for the help...
Great service from Christina and Steve!
Christine is so great and helped me get a storage unit right away. She provided excellent customer service!!! Public storage has better prices and service then the competitors.
Christina... I have been with the public storage for a year now and its been a wonderful experience I had with the friendly staff...
Christina and Shannon deserve a raise. They have exceptional customer service skills. They walked me through everything to make sure I understood and always kept a smile on their faces. Thanks ladies!! Have a great holiday!!:)
Great service!!! Christina and Gloria were absolutely helpful. Very informative. Clean establish. And we also got great laughs!
We have had a storage unit for a number of years. We needed to extend out lease of the unit and to our surprise Gloria was still working for the company. The first experience with Gloria was very professional and knowledgeable and it has not changed. She took the time to make sure that all of our information was up to date in case we needed to be called. Gloria then took the time to review in detail all of the options for a bigger unit if we wanted one, which we opted to take. She then took us up to the new unit and showed us the easy way to get to it from our old unit. That was a big help and much appreciated. It's nice to have well qualified person make you feel at home. We will recommend Public Storage and especially Gloria to our friends.
I recently signed up with Tiffany. She was super friendly and helpful and made my move smooth and easy. I love how clean this place is too! Would highly recommend public storage kahala to my friends. Shannon was also very helpful when I forgot my code one day. :)
Just wanted to thank Christina for helping me and being cheerful. Thanks Christina, that's just what Hawaii needs, bring back the Aloha spirit:-)
Even though I was 3hrs late gloria and christina were very nice and helpful would definitely refer others to public storage
Everyone through out the years that I have been with Public Storage have been nothing but very professional but yet personable and just out right AWESOME! Even when it came to billing, they made it very easy and hassle FREE.....I LOVE that! Always easy and convenient!! Keep it up Public Storage Waialae Ave!! Great job!!
Christina, Service was an A+. Also Sean. Christina was very helpful & reserved a cart for us..... She wonderful. Thanks, Christina ...
I have had a storage unit at Public Storage Kaimuki for probably 12 years ... and they are the best. The facility has easy parking, great hours of access and is always kept clean. The best thing to me at this location is the manager, Gloria! She has been unfailingly helpful the whole time I have rented there.
Great building, location and service. Thanx to Steve!
Christina helped me out so much. She was very thorough and went through each and every step with me and made sure I knew exactly what I was getting into. She showed me how everything worked and ensured it was all correct for me. AND we found out that we used to lived in the same town where I grew up! In a situation that's pretty stressful, she made everything so easy for me and made me glad I chose public storage. Thank you so much Christina!
Within 12 nanoseconds of reserving a space online, I received a friendly call from Christina. She invited me to tour the facility the following day. I just saw it. Clean, cool, convenient, and secure. Plenty of parking. They were nice enough to give me a good discount on the 1st month. They answered all my questions, gave me a free lock, set me up on auto-pay, and did all the paperwork in about 10 minutes. Reasonable rates. Good value. Friendly service. I am very pleased.
Great customer service.
Clean, climate-controlled storage units are basically the same everywhere, but what makes all the difference is the staff. And at this location they are the BEST. Gloria knows this building like her own home, runs a tight ship here, and keeps everything running smoothly. She is knowledgable and professional yet maintains that personal touch with customers. I don't think anyone could work harder, so the company should appreciate the efforts she puts into her job. Christina welcomes everyone with her dazzling smile and does everything with efficiency and thoroughness. She is a great asset. Arnold has been very helpful and will assist in whatever way he can. I used this location for six years and went back a few months ago to rent a unit again. Wouldn't go anywhere else on the island for any price!
As soon as I walked in there were people there to greet me with a smile. Christina was very helpful and answered all of my questions in regards to packing and purchasing the best deal for boxes. I highly recommend this Public Storage location if you are interested in purchasing boxes. Thank you Christina!
Aloha. I have been with Public Storage for several years as a large cultural organization that often needs quick, easy accessibility with little to know stress what-so-ever. The location is ideal for my line of work and the facilities are always clean and appealing, making the environment pleasant to the degree of not having to rush in and out due on sanitary or low maintenance appearance. This location is very inviting. The staff is kind and considerate, and often finds themselves overwhelmed in peak hours of the day but still find away to break a "smile," having a sense of "aloha," and expressing the "island" friendly-ness. I highly recommend this location to anyone needing the freedom to feel at ease. Blaine
Pros: - Great location - Good lighting and AC temp - SUPER clean - SUPER FRIENDLY and HELPFUL STAFF!! - Very secure Cons: - Parking is tight - there is a large area in front cordoned with vehicle barricades which never seems to be used for anything as you cannot park or load there. Next to that is handicapped parking so you can never get that close to the building entrance. The back of the parking lot is full of tour vans which I assume are renting parking stalls. - Pricey. There are better deals in Honolulu - Hours: If you need something from your storage unit after 9pm, you will be waiting until the next day to retrieve them Overall: Overall the staff is awesome and this is the thing that sold me on Public Storage and on this location. (there are two Public Storage facilities equal distance from my home) When we first went in Christina and Gloria were personable, knowledgeable, and very helpful to us. The move quickly to assist clients and are always pleasant and courteous. Office is open regular business hours and is convenient. This is by far the cleanest storage facility I have ever seen with by far the BEST security of any I have ever visited. These amenities do come at a price though. If only the allowed access to 11pm or say midnight...
Christina and arnold did a wonderful Job helping us get a unit.
The staff at Public Storage is always friendly and well-informed. The area is clean and there is ample parking. I've used Public Storage before and have always had a positive experience. I would especially like to thank Gloria who always has a happy greeting and is knowledgeable and able to assist you. Having a great staff is a definite plus for any business,
Christina from Public Storage was excellent! She was friendly and very informative. She showed me around the place and made sure I understood everything. I would definitely recommend this place to anyone looking for a storage unit. Go and ask for Christina and you will be taken care of.
I have used this facility for many years. Gloria is an extremely capable manager who is very easy to work with. I have had no complaints. Highly recommended.
The facility is clean and the staff professional. Plenty of parking and easy access. Gloria and Arnold are exceptional! They clearly understand my storage needs and provide me recommendations and options. Much mahalos!
The service at this Public Storage is excellent. Gloria and her staff are friendly, helpful, patient (I kept making reservations and then canceling them) and are always trying to get us the best deals. Public Storage is very lucky to have hard workers like Gloria and her staff.
I love this Public Storage so much. I used it 5 years ago and this year. Very convenient location with sufficient parking lots. Office and all storage units are clean and well maintained. Most importantly, all staff are very nice and helpful. In particular, Christina was outstanding!! She is very quick and smart to explain me the best deal from the Public Storage, while always cheerful, friendly, and helpful. I'll definitely come back here for another moving, and recommend it to my friends!
I am pleasantly surprised at how well the staff at Public Storage treats their customers. The $1 first month promo is always awesome, but the service is worth full price. Christina helped my family and I get the right storage at the best price. This is the second time I used Public Storage, and its getting better and better. Thank you all!
I was helped by Christina. Everything went very smooth and I would definitely recommend it to my friends and family.
Highly Recommend. The staff was friendly, helpful and funny. :) Gloria helped us with all the paperwork and was very knowledgeable about the prices, payment dates and even what size plastic covers we needed for furniture. The facility is well-lit, seems clean and is secure. We were able to receive our first month's rent for $1 so it saved us a lot.
Thank you christina and staff you were very helpful and provided great customer service. You made moving a lot easier and more organized for me. :) Thank you
Christina has helped me more than once and she is always friendly, efficient, and very helpful. I go back to Public Storage for my storage needs because of the great service.
My transition into my storage was a success thanks to Gloria (staff) who extended exceptional customer service and courtesy to me. My experience with her gave me assured feelings that my things will be in good hands. She made the orientation very easy to follow, explaining the policies and procedures without sounding like a salesperson just trying to get another customer. Make sure you ask for Gloria when you decide to move in with Public Storage!
Christina was amazing, she was able to help us quickly and figure out exactly what we needed. If it wasn't for her we might have gone somewhere else for our storage needs.
Christina was very helpful from moment one. Bright and cheerful, she clearly explained our options and how to pay and all the security features of the building. The premises itself seems secure and a lot more affordable than every other storage facility we inspected in the Honolulu area. Driving there is a bit dicey depending on what time of day and how bad the traffic is as there is only one way in and out but still a great deal. Many thanks Christina!
Christina and Gloria were such a great help. They made the it really simple and easy to rent a storage space. Thanks very much. -Joey
Gloria and the PS team at this facility are first rate. I explained my needs and they were able to present me with multiple solutions. Gloria walked me through the paperwork highlighting the important points. A friendly group of knowledgeable folks.
These folks were AWESOME; however, watch out for "hidden fees" such as late payment fees, insurance fees, etc. I don't know if these are considered "industry standards," but they did seem a bit awkward. Staffing-wise, the people at this facility are tremendously helpful and friendly........................
We shopped around and found that this storage facility was comparable to others nearby, the thing that sets them apart is their customer service. Arnold assisted us at the counter and was very helpful. I will definitely recommend this location to my friends!
Thank You to Christina for helping me! She is super helpful! She made the process of getting a storage so easy very stress FREE! She is very friendly every time I see her in the office. All the staff is really nice and helpful. The building is clean!
This was my first time using storage as I am in between homes and needed a safe, clean space to store my personal belongings. Christina greeted me with a huge smile and was so helpful with the process. I arrived sweaty, hot and thirsty to Public Storage after retrieving a truck load from the docks all on my own. I immediately asked if there was water for sale, but unfortunately there was none. Christina offered me a cold bottle of water that she had stored in the back fridge for her own personal consumption...That gesture alone was so kind and thoughtful! The facility itself is centrally located, and very convenient. They also have complimentary roll carts available for use during business hours. I am especially a devoted patron of any establishment for its customer service, and with that being said, Christina is the friendliest, helpful customer service rep I've encountered in a very long time.
As a first-timer for public storage, Christina helped me through the whole process. I don't have any other experience to compare this to, but the friendly/helpful staff here made the process a breeze.
Great, friendly service, very helpful! Thanks Tisha, Arnold and Mana for helping me to get into the perfect unit at a great price. Was super easy and affordable!
Your whole staff were efficient and knowledgeable. Most helpful was Christina. Continuous smile and represented your company well. Thank you, Steve Johnson
I was in a real bind on labor day as I had to have my stuff out of my house ASAP. The first call I made was to Christina at Public Storage and she turned out to be my savior. She was super helpful getting me a unit and helping me to find movers that could be at my place on a holiday. After the phone call to her, my stuff was packed up and ready to be placed into storage in a matter of hours. The unit I had chosen turned out to be too small, but she helped me out finding a bigger unit and got me a great deal on it. If you have any hesitation about going with public storage, don't. Christina and crew are the best hands down.
I HATE MOVING, and everything about it.checked into many facilities, what they offered,rates and sizes of storage units and found public storage had the best deal for my needs so did everything on line and within minutes got a call to come down and check it out. from the minute I walked into officei was treated courteously and they answered all my questions and made any doubts I had before disappear. the facility is very clean and secure.The staff.very helpful knowledgable and courteous.All in all my hats off to public storage.i will tell everyone who asks me which storage co. I would recommend, PUBLIC STORAGE in kaimuki. a separate mahalo to GLORIA for the helpful service and great 1st impression of your company
Christina welcomed my husband and I warmly and provided assistance in a professional manner. We were shown a spacious, clean and secure storage unit in her facility and instructed on its access. The paperwork accompanying our rental was processed efficiently. We enjoyed her cheerful and friendly customer service!
Used online service and secured appointment. Recieved a call from Christina and completed appointment with Arnold. Overall process went very well.
This public storage location is not just large and located conveniently, but the employees there are helpful and friendly. Christina is always there ready and willing to help you with your storage and moving needs. She takes the time to listen to your thoughts and needs and treats you like family!
Frist may the peace our lord GOD be with u all this Public Storage workers. And thank you for Exellent service Mr Arnold also your co-work Christina and Glora GOD bless u all .
The staff (Gloria, Arnold & Christine) are great at helping customers!!! Their level of service is spectacular!!! The are exceptional at finding the best deals for my needs. The location is easily accessible, great hours, secure and of course great customer service!
Christina and the rest of the staff were friendly and courteous. Christina went out of her way to make sure that I had right storage size for my needs. I would highly recommend Public Storage for your storage needs!
The staff here has the best customer service. I found everyone very helpful, especially Arnold. He helped me find the best deal for my storage needs and I really appreciated it. The place itself was easily accessible, clean and secured. I will definitely be coming back.
The employees, Christina and Arnold, were very helpful and well informed with explaining the procedures of mine and my friends storage unit. All of mine and my roommates possessions were in great condition when we picked them up.
Nobody enjoys moving all their things back and forth between storage units, but if you want a practically clean, bug-free, air-conditioned, safe place to store your things, Public Storage is the way to go. I am a student at UH Manoa and my roommates and I rented a unit over the summer. Pricing was semi-decent, but you definitely get what you pay for. Splitting payment between us wasn't a problem and the people were there to answer any and all of our questions! Dimo, Arnold, and Gloria were among the few to help us out and we definitely appreciate it!
First thing i would like to give a BIG Thank You to Christina for helping me thru out the processing to get my home goods into storage. She's been so kind and helpful. I recommend her to everybody because she's THE BEST. And she provided me with a great service with a smile. Thank You!
Gloria was incredibly nice, we got through the paper work quickly and with a few laughs and then it was off to see the unit. For the size the price was right and Gloria (the manager) was friendly as can be. I would totally recommend this storage site to other people.