Public Storage Self-Storage Units at 91-923 Fort Weaver Road, Ewa Beach, HI

The highest level of customer service satisfaction was received from Mr. Wayne. His customer care is highly valuable and he made my experience seamless definitely will recommend to my friends and family.

Last minute request and reply was quick. I was able to get a nice big storage. Thank you for your excellent service.

Duane was excellent, helpful, nice

The costumer service was on point! When choosing and moving into my unit she was always picking up my phone calls and at my service when needed. She was always helpful, friendly and answered any questions I had. I recommend this location for anyone in the area.

Mrs Dianne was the most helpful and nice person when I stopped in today with a minor issue. She helped out, and I was out the door in no time. Great staff!

Wayne the Manager was great. He was very helpful.

Diane was so patient, kind, and helpful this morning with our new rental and transfer! She took the time to guide us through the process, show us the new unit, inform us about all the important things, and answered all of our many questions. The rental space is super clean, and I feel safe and comfortable with the access code and hours. This is a place that I don’t have to worry about our things being damaged or stolen. Definitely recommend!

I’ll start with the good things. The building is nice and clean, the app based access is quite convenient. The things that need improving. They have a hand full of carts you can use while at the building but truthfully they don’t have enough. Many times I had to search around and wait for other people to finish using them. It’s air conditioned, but only to high 70’s so if you are in there doing some work, you will come out soaked in sweat. They have office hours but no one is there. You call and after 5 min of options you can connect with the actual location and no one answers. Now to the real issue. This place baits and switch’s on the price like nothing I have ever seen. We rented a 5x10 unit in on 06/29/22 and the monthly rate was $273, on 12/2/22 they raised the rent to $345. A 26% increase. On 09/23/23 they raised it again to $395 another 15% bump. Now on 06/01/24 they are raising it again to $497 another 25%. In less that 2 years they raised the rate 182%. $273 x 1.28% $396. They count on the fact that it’s a lot of hassle to move your stuff once it’s there and likely other places on the island do the same thing, so that got you over a barrel. My unit was by no means one of the biggest ones there so I can’t imagine how bad it’s gone up for some people. Their business models costs couldn’t possibly have increased so much in that period of time. They bought the land (likely at or was refied at the historically low rates of recent times), they built a building again those costs were likely financed at a low rate. Their staffing costs can’t be high as I have noted no one is there half the time you go there. Then they got utilities and taxes. So where do you justify such a brutal increase?!? Oh right…. Corporate greed.

Honestly the best experience my husband and I have ever had when it comes to renting out storage units. The promotion is so awesome and the customer service here can’t be beat!!! Wayne is so awesome and so so so helpful!!!! I just can’t say thank you enough for you help during our rental duration. if you ever need to rent out a storage for more space or what have you, do not hesitate to rent one at Public Storage Ewa Beach location! So glad we did, it definitely made our move so much smoother!

First time storage renter, and I’m so glad that I chose Public Storage in Ewa Beach to store our things while downsizing. Wayne, who is very knowledgeable, and his crew were very pleasant and friendly to work with. If any of you are in need of storage space, you know where to go :)

The management staff have always been very helpful and very responsive! When I was considering another storage property, he helped me get the information that I needed to evaluate this potential unit. I realized that the dimensions of the potential unit would not work for us.

Perfect customer service and excellent for my storing needs.

Wayne and the crew are #1!

Wayne was so awesome friendly and quick threw our rental process! Such a easy experience!

Friendly and to use, and Diane was Great!

Wayne was amazing! He called me back after I left a message and helped me with many options. Was truly helpful with my needs and highly recommended. Had an answer for my many questions. Great job Wayne.

Diane, Diane, give me a full good service. And she's great she's very nice thank you oh news

Purchased an auction. Transaction was very smooth and Wayne was extremely professional. Could have not asked for a better experience. Highly recommend. Property 25725. Ewa beach.

Anela is so friendly and professional. She answered all my questions and made my experience here tremendous. She treated me like family and will recommend everyone to her and this location.

Diane was really nice

I’ve rented a storage unit for about a 1 year. I was very impressed by Wayne and his customer service. I told him it would be a little difficult to keep my storage unit (10 by 15) because of the prices of my unit was going up. He look over my payment history and was able to keep my payments down for the next 3 months. I was truly blessed on his sincerity to help me to keep my storage unit. It truly made my day and it was a great way to look forward to the New year!🎉 I definitely recommend anyone looking for a storage unit to check out Ewa Public storage. The units are clean, air conditioned, and you get great customer service. Thanks Wayne! Made me smile 😃 with your great service! Have a great New Year in 2024! Mahalo, Lyn S.

Thank you for my experience with Public Storage. They have helped me a lot, especially Diane helped with all my questions. I really appreciate it. I would recommend this location in Ewa Beach Hawaii 100%. Happy Holidays.

Very friendly staff. Wayne is always friendly. I appreciate that he remembers my name. He is always helpful and answers all my questions.

Diane was so friendly, amazing, and helpful - she helped my sister and I secure a space for storage so quickly! The process was seamless and really enjoyable.

I really appreciate the professionalism that I have always experienced at the Ewa Beach facility and the condition of the units are second to none.

Diane had great customer service and helped me with everything!!!

Clean facility & friendly staff!

This place is Very secure!! I've had quite a few storage units in my life time and as far as security goes, they take extra steps to ensure your stuff stays safe

Wayne was amazing to work with to get the unit rented to me. I strongly recommend Public Storage in Ewa Beach.

I had a great time with this facility! The people that worked there, Wayne and Diane, we always helpful and provided me with all answers to any questions I asked. Furthermore, the facility is very clean and it makes it more inviting. The units inside are climate controlled and I had no issues for the last 4 months. I only moved my stuff out due to getting a new apartment. Great place!!!

There are cheaper storage units, but this public storage is convenient for its location. Diana at this location is accommodating and friendly and answered all my questions. The Bluetooth feature to unlock the doors/gate works excellent!

Diane is so welcoming and informative. Thank you

Wayne and Diane, are always great!!!

Diane and Wayne of Ewa Beach are awesome!..

Aloha, I hope the higher ups at Public Storage appreciate how well both Diane and the property manager, Wayne, at the Ewa Beach location take care of the property. They are both easy to talk to when I have questions, and they both do a great job keeping the property clean.

Diane and Wayne are great over at Ewa Beach. They take great care of premises.

Diane is helpful, polite, knowledgeable, Shes the best!!

I enjoy working with Diane at your EwaBeach location. She is very helpful and friendly I like doing business with her.

Wayne’s has been the best and always took care of us

Diane sales rep was awesome on a Sunday! She took very good care of us not pushy very informational and it was pain free thank you again diane!

Lou and Wayne were very helpful and professional. These individuals are a real asset to Public Storage.

My experience at the Ewa beach Public Storage was excellent. Lou and Wayne provided helpful information regarding my storage unit and the overall facilities. I was also given a tour to show me where my storage unit was located. This was the best customer service I ever received.

There service is awesome… reasonable prices and very professional. Thank you guys for providing excellent service 🤙🏽

It’s September 17th there at two other customers here and zero carts. You’ve got elderly people moving totes by themselves without your carts. Your MANAGER NEVER ANSWERS THE PHONE!!

Diane was very helpful & answered all my questions. Ty

I had a few details regarding payments and access that needed adjusting. Diane was more than helpful. Very professional and very knowledgeable. She was also pleasant and friendly. Nice work!

Very friendly service. Very helpful

Diane was extremely helpful and friendly. She made our transition much easier than we expected. Public Storage has a gem there.

Very clean, nice and cool climate control, and friendly staff. Diane was very friendly and helpful.

Linda was great! Fast friendly and efficient. Definite assest to company Much Mahalo Lisa Martin

Public Storage in Ewa Beach is very clean and convenient. They have it where you can do everything online! I would recommend anyone that lives this side go check it out.

Diane from Public Storage at Ewa Beach is amazing!! She showed excellent customer service and welcomed us as we moved our items into our storage unit. We had a little hiccup on our end, Diane was so nice and helped to correct it right away.

Aloha, that's the feeling I get when speaking to both Wayne and Diane at the Public Storage in Ewa Beach. They both keep a very professional, clean and safe environment. I feel safe going by my units day and nigh. It's both secure and well lit.

I rent multiple spaces at the Ewa Beach facility and I stop by throughout the day and night, always feel safe and secure. The manager, Wayne, is very helpful and kind. He and Diane are both AMAZING, they are an awesome team!! I hope the higher ups at Public Storage realize how great these two are. They are both great representatives of the company brand.

We had an amazing experience with Diane. She helped us every step of the way with getting our unit squared away in a compassionate and kind way. She was very patient and attentive with all of our questions and made us feel comfortable throughout the entire transaction. I definitely recommend Public Storage in Ewa Beach.

Diane, awesome service! Need more people like her. Thank you for your help Diane!

Folks! I had a great experience here. The manager wayne was absolutely amazing! I had a very uncertain move out timeline but wayne was able to provide flexible storage and move in options which really took the stress from my moving experience! I absolutely endorse Ewa Beach Public Storage!

Wayne provided superior customer service. He was knowledgeable and answered all of the questions I had. I would highly recommend this storage facility for all your storage needs.

Diane was very helpful and answered all of my questions! I couldn't have asked for better service.

Really enjoy the app because one can set it up to open automatic and the gate and the door will open automatic as you approach them I thought that was pretty cool so that is pretty good app.

Diane was very helpful, my move into a larger unit was quick and straight to the point.

Best experience, renting and getting customer service! Diane from the ewa beach location helped me and my husband and she was great! She helped us get a bigger storage because the one we was in was too small. She was nice, patient and helpful! Definitely would recommend receiving help from Diane for future reference! Thanks again!!!

Diane was very helpful and explained everything throughly

Wayne was very helpful. I would recommend if needed a storage to speak with Wayne the manager.

Went to get estimates and advise for renting one. Dianne at the counter was one of the most friendly and helpful I have had the pleasure of being assisted by. I will be renting. I went back a few days later and Wayne, another friendly and helpful person assisted me and I rented a storage. Both Dianne and Wayne are the best!!!

Customer service representative was very professional and courteous. Overall experience was fantastic! Thanks again

My experience at this location has be great! Their customer service was very accommodating and the facility is very clean.

Great service from Diane

Diane was a real awesome person..helpful in many way especially i had no idea what to expect..

Diane was very helpful and patient. Helped with the app.

This is one of the cleanest storage facilities I have ever seen. Very secure and extremely convenient. Check out process was just as easy as the check in process. Lots of carts available to use when moving items from your car to your storage unit. If the need arises again, I won’t hesitate to use Public Storage (Ewa Beach). Mahalo’z again!

Diane sure was a great help to me in getti g my storage unit. Plsnty aloha this wahine. I appreciate all her help.

Rented a storage unit from this location and realized that we had needed a bigger unit than what we got. Went into the office, and Diane who was there took care of everything. She was very professional, helpful, and made our transition to a bigger unit quick and easy. Thank you for your help Diane.

Solid experience over the last few years. No issues, damages or unpleasant services. Mahalo!

Just got my storage space last weekend. This was my first time renting a storage and didn’t know where to begin. I called last week Sunday and I spoke with Diane. We went over to the office to meet with her and check out the different storage sizes. Diane was so helpful and answered all my questions. She made it easier for me to decide which storage space to rent. Diane is friendly and she’s awesome! 😀 I strongly recommend this location. Thank you for your awesome customer service Diane!

The storage facility is clean, secure and the staff is very friendly. Wayne was very helpful and easy to talk to.

Upon high recommendation for a storage space at Public Storage Ewa, I found the facility and personnel support excellent. Wayne was very helpful in showing me the available storage spaces and helped me choose the one that suited my needs. With his dedication and help the registration and instruction process was painless.

Diane was awesome! We got all the info right there and she booked my account quick and professionally. Thanks Diane!

First and foremost, I must explain how personable, polite and knowledgeable Wayne is. There hasnt been a single question he could not answer immediately, and each answer is not just complete, but explained in detail to me. I am currently downsizing, and have been at the storage quite often the last month and this one. Wayne is always on the move, whether it be tending to the front desk or in the facility cleaning or inspecting it. And this facility is very clean i might add. Since day one of entering the facility and storing my things here, Wayne was the one i met with while applying for a locker. The process was quick and easy, of which i attribute mostly to Waynes extensive knowledge, but another important fact is because he was very personable. In my profession, i speak to hundreds of people a month, and at least a thousand for the year, and i can tell right away when someone is genuine and sincere, compared to being fake, or a "get away from me now" attitude or "all business." He was personable from the start, and i carried a conversation easily with him. In a place of business its important to have people that are personable. Knowledge of the facility is also important, but the personable part in my opinion is capital. Both are vital, and one without the other is unbalanced. Wayne masterfully exhibits both. I cannot express enough how grateful i am to have met a sincere, genuine and kind man at my storage. I mean who knew? I give Wayne and this facility 5 stars, because of easy access, questions that are answered promptly, cleanliness, and the man responsible for making it so.