Dealing with Emily was awesome! I downsized units and Emily simplified the whole process
When I reserved the unit the ad was for $1 for first month .. they did not honor the ad so I paid full price ! Tried to have them adjust my account without any success 🤔 have had issues with the gate opening !! Had yo call customer service so they could open .. no one in office 😩
Easy move in - clean facility and grounds - perfect, so far
They do exactly what they say they are going to do. Well worth the money.
Just wanted to give a shout out to Emily with Public Storage Luther Rd., Punta Gorda, FL. She was very helpful with an issue I was dealing with. Thanks again Emily Robert Boyce.
Brad was extremely helpful, and made the moving process simple for us. Thank you Brad
Very helpful getting me set
Emily was great. Fast and easy experience!
Gavin was great! Friendly and efficient
We have jad this unit for awhile now and the new people are rude. And it says they open at 9.. and noone shows up to do thier job at 9...
Jessica, the site manager, and her team are knowledgeable and excellent to work with. Units are well-maintained and easy to get to. I'm very satisfied and highly recommend using Public Storage at the Luther Road site!
Very understanding and easy to work with
I needed a storage unit at the last minute. Not only was I able to get all of my questions answered, but the experience was friendly, professional, and quick. I will definitely be recommending this facility.
Jessica does great customer service and helps me out the most she can for my unit. I would highly recommend public storage
Thanks Brad for serving me and mom!
Brad is awesome. Amazing service! Thanks so much!
I Don’t recommend this property, please see photo. They leave the A/C at 80 and regularly gets over 85. Staff have responded up to corporate standard. Goodluck I’m shopping around now and will update with info about the surrounding storage units and pricing.
I have had the necessity to need a storage unit for the past 2+ years. Over this time rates have increased although our fixed income has not. I discussed the financial hardship with Jessica and Brad at my Luther Rd. Punta Gorda FL Public Storage location. Both Jessica and Brad were very polite, respectful and caring. Due to our long term relationship they were able to work with me and waive our first late fee as well as lower our monthly rate a bit for 3 months to help us out. I truly appreciate their help in working with me and my elderly Mom. Thank you both for your compassionate kindness in doing what you could to help us and doing it in a very timely manner.
Jes is awesome. So courteous and a nice person. She was able to answer all my questions.
Jessica at the Punta Gorda location was very helpful❤️
My wife and I just moved to PG. We need storage . Jessica was great. Great location for us.
Tina and Jessica were great!
There was a bit of confusion with my storage account. I came in the store to try and figure it out what can be done. Jessica, the young lady at the front desk did an au standing job helping me. She is very polite, kind and very professional about her job. She did an amazing job helping me. Public storage never disappoints me...
Jessica is very easy to work with. She has an awesome attitude and seems to love her job. Will definitely recommend
I was 1 day late. I tried to explain to her I am having some medical issues she wants 170.00 to take 1 thing out of my storage unit. It's a 55 inch TV..I also told her I don't need the unit I just want to close the acct. 1 lousy day, she doesn't care.. I can show her proof of my Drs. These people don't work with you they don't care about you, it's the green stuff...It's said the way people are so money hungry anymore..Another thing. The guy there is super nice. But don't leave a message they will Never return your call.
My opinion. and all the truth.
Jessica at the facility is fantastic couldnt be more pleased. Great facility.
Great staff, very helpful
We are 8 months away from hurricane and still didn't close our claim
Just like a joke
Updating
Now about 15 months away but no sign at all of any interest by the storage office to help with the issue
Great storage facility. Clean and convenient. Friendly staff.
Great employees and well kept place.
Unnecessarily rude to simple questions like “is there a garbage can here?” Or “The gate isn’t opening, can you help me?”
They tell you one price, then it comes out to be another
Very friendly management and employees. They will go out of there way to help you.
Locked my unit for "safety" concerns and then left the office during business hours so I couldn't gain access to my unit. Cost me hundreds of dollars.
First experience setting up an account and renting storage unit at this location. Jessica was beyond wonderful. Professional, courteous, friendly… the best customer service we’ve experienced in a long time!
This review is a little late but better late than never. I met Jessica the day I signed up for a storage space. She was knowledgeable, helpful and extremely patient especially since another customer was being difficult. She kept her composure and treated the other customer and me with respect. Thank you for being so professional and friendly!
Great place JANICE is the best she very helpful
Very good location, Janice was amazing! She helped me more than I could have imagined. Highly recommend this facility
Very friendly and very helpful with everything you need done
Janice was wonderful in helping me facilitate my move out of the storage unit today!
Fantastic service. Janice is wonderful
Janice was very helpful and kind, she truly goes above and beyond!
Had to move the contents of our large business that was destroyed by Hurricane Ian to a storage facility. The manager Janice was extremely accommodating and went out of her way to help with our situation. If you are struggling after the hurricane, I suggest storing your belongings here. The facility is clean, air conditioned, and safe.
I can’t say enough good things about this place and especially Janice! Her level of customer service is amazing.
Janice bends over backwards to be helpful, even with difficult people.
Janice was an amazing help !!
Was getting my mother set up with a unit there, April was a huge help. Got us the best deal for our situation. Normally when I go to these places people are short and make u feel rushed. April was very caring answered my questions so I felt safe with my mother's stuff.
After 2 years using PS at Luther Road we went through hurricane and lost keys and a 48 hour turnaround on leaving your facility and your DM Christaina went above and beyond to help with free packing material, lock removal and she could have not been MORE helpful we should all have employees that know the true meaning of "customer service" don't lose her .
Janice was very helpful and kind. She made sure we had everything we needed.
They have been so helpful! The property manager Ashley has been so excellent! They helped me fix my rate, change units when needed, and even helped me find a dolly to use. I can't say enough about how helpful they have been! I've been here for almost 2 years, and I've had wonderful, helpful encounters every time I've gone into the office. Even after hurricane Ian, they were terrific, they had entire crews that removed all my stuff from the unit, cleaned the floors, and moved it all back for me while I was there, and I didn't have to lift a finger! It was such a relief after all the other stuff we had to deal with in the aftermath. It was so nice to have one less thing to worry about!
Had a wonderful experience with April and Carlie. Very helpful. 10 out of 10
I’ve have hand a few storage units in my life time and this one tops it all when it comes to good service. April was really helpful in finding me the right unit for my belongings Grade A.
April and Carli were really friendly. They had an answer for all my questions, property was very clean. Would highly recommend.
Great storage company. Clean and very reasonably priced. Carli Hessey helped make the process so simple. April a co-worker is also a great access to the company.
I rent here from the beginning when p/s first opened this storage and 1 of the employees named April has always treated me very nice and she's totally professional in her manner with all customers. Highly recommend 👌
Thank you to April and Carli, who were extremely helpful and knowledgeable, they were able to answer any questions I had and made everything very easy. Make sure you go visit them for any storage needs you may have.
I’m really impressed with Punta Gorda storage .Carl and April was very knowledgeable and helped me with all my crazy questions. Very friendly atmosphere.Great job girls thanks for all the help ..Definitely would recommend .
Kim
The manager April is honestly the sweetest nicest person I met she had a answer for all my questions had a great attitude honestly I will continue to give public storage my money just because of this employee truly amazing 10/10 thank you
Omg the people here are amazing especially April she’s awesome I’ve never felt so welcome before she has great ppl skills and is very helpful thank you April for being awesome and Carli is amazing help as well the two of them together are a great team thanks for your help lady’s
Carli and crew offered professional & friendly help with my storage unit from the beginning, especially during the clean up after hurricane Ian!
April and Carli were super helpful with all the questions I had about storage and prices. Place was clean and they were very friendly. Would highly recommend !
If you're looking for someone with knowledge and patience, call Janice M. She not only does her job well, but she does it with a sense of humor that will brighten your day. Thank you Janice M. for helping make ordinary days a bit brighter.
Janice was so helpful in finding us a storage unit for our move. Very personalized service.
Janice was a jewel! She was very helpful and friendly.
Janice was very nice and provided me with exceptional service. She really goes the extra mile for customers and the company. Definitely an asset to the company.
Janice was very helpful in getting my storage facility in a very quick manner. She was very friendly and knowledgeable in the performance of her job.
Janice, was very nice and went above and beyond in getting me the storage unit that would best accommodate my needs for my time being down in Florida! She was very pleasant and made suggestions to also help out with my time that I spent in Florida! You folks are very lucky to have Janice as an employee at your place of business!!!
I was looking for storage in the area. I went to Luther rd as they were the only place with availability.Janice was great to talk to.she gave me all info I needed and the place so so clean. Thanks Janice
I have had an exceedingly overall pleasant experience with using Public Storage in a unfortunate time, when I needed to store everything I owned. The staff member Janice was always around when I need assistance and made really made the difference when it comes to customer service!!!
I want personally thank Janice for the wonderful service and prompt attention she has given me, so courtesy and helpful on my questions.I give her 5 stars
We had everything we owned in a unit during Ian. The place flooded. We lost furniture, art, personal mementos and clothing. They failed to notify of the flooding in a timely fashion(9 days later), mold on everything, despite paying for a climate controlled unit. Claimed they would provide cleaners and boxes. They were out of boxes. The cleaners were helpful in emptying unit, but were not there to clean moldy belongings, they mopped the unit. During clean up there were several people who had clipboards, none would admit they worked there , claimed they were volunteers. Another patron advised they were managers from other locations. It’s a shame if you. Ant admit you work for a company, I’m curious if you realized how wrong and how bad this situation is, Claimed they were giving a free month. Has not happen. This place should be closed until drainage s fixed. I would not recommend this place to anybody. If you want to overpay for storage, get no services, rent at this place,
Rave review for Janice at Luther RD facility! Due to hurricane damage, we needed storage and she was able to upgrade us to a larger unit. She made our change over easy. She was so helpful! Thanks, Janice!
Janice was Great in helping explain everything I needed to know
Janice was very helpful and patient as we tried to decide on the size unit we needed. Glad we chose this facility. Clean and looks very secure.
Janice was very efficient even though she was doing the job of 4
Great customer service not only with office staff Janice and Jessica that took care of all my needs but all the personnel.
Everyone was very friendly and helpful, even after the hurricane and dealing with units that got affected they still where able to help me with my needs.. highly recommend
Great customer service! Janice was who helped us and was nice as can be! Your welcome for the handles Janice 😂😉
Janice was very helpful and professional
Great service. Janice was very helpful.
In general, I have found all the employees I have encountered to be professional and helpful. Today I want to single out Janice who assisted me as I added furniture to my locker. She was top notch.
Last week, as my son and I initially moved items into storage Carly was also knowledgeable, professional and helpful. Kudos to your team at Luther Road .
At this location, Janice was able to help me and my family out as well. It is incredible to have such amazing customer service. From the first phone call to the follow up Janice was professional, kind, friendly and solution focused. Great!
I had an issue with a bill so I went in and the lady at the counter april was so helpful and thorough. Best storage place around hands down.
Janice was very helpful and so friendly! Thank you!!!
very clean facility and Janice is always a great help and kind
Janice was extremely helpful and knowable. Place is very clean , this is an example of great customer service!
Thank you Janice!
Janice was very helpful. She answered all my questions and helped me find the right unit for myself.
My buddy and I were cleaning out my unit in the Florida summer so we worked up quite a sweat. My buddy went into the office to see if there was a sink we could use to fill up our empty water bottles. To our surprise Janice gave us cold waters from the fridge and we both couldn't believe it. I would highly recommend this place for your storage needs. It's hard to find that kind of southern hospitality these days. Thanks Janice.
It's a storage place what more can I say
Janice was very knowledgeable and attentive listener with business part. Also, she was helpful with the cargo aspect; she retrieved a cart to help me move things from my vehicle. Very Good customer service skills.
Where we were renting a 10 x 10 climate controlled unit was getting way to expensive. Looking for a new unit we found Public storage, Luther Rd. Punta Gorda,when i arrived to get all the details and see the unit, i was met by the nicest lady Janice, she showed me the unit and gave me all the details, Janice was very thorough.The facility was so clean so we signed up for a 10x10 climate controlled unit.
Jessica has been an absolute delight! It is so refreshing to interact with someone who values you as a customer and respect you as a person. Thank you to Jessica & all the Public Storage team for their professionalism and excellent attitude!
Janice, at the Luther Rd, Punta Gorda FL location, did an exceptionally great job in helping me. Not only was she nice and friendly, she made suggestions to help me for the future. I would recommend this employee to be outstanding!!!!
Public Storage on Luther Road in Punta Gorda, Florida is one the best ever! Janice is so kind and helpful in any situation. She is one of greatest! It is reassuring to know you and your family 's belongings are taken care of safely and at a reasonable rate.
Janice was very helpful. And I love that she took so much time with us. Loved her
My parents went to Public storage on Luther early in May looking for unit and were suggested to find good rates online to which they did then we set up online and received a call by early June that everything was set for a move in on 6/27 for 10x20 air controlled drive up unit. We arrived on 6/25 and to our surprise no reservation. The customer service agent Janice gave us customer service to see if they could explain what happened and no answer as to why our reservation was cancelled. 3 different times we spoke with Public Storage and not once were we told to come in and pay before move in to actually get unit. Janice explained everything thoroughly attempted to help us and explained new prices and that drive up units don’t have air control and that the promotion of the $1 rent was not available for this particular unit and found a different price but it was closing time so we went back next morning and find out prices changed again. Talk about a mess to be going thru day before expecting movers to gather belongings. Janice did everything to try to help us in a situation that wasn’t our fault even previous itinerary said to arrive 30min before move in to fill everything out. Janice really tried to calm the situation down and figure out options for us to make a bad situation into a pleasant one.
Jasmine and Jennifer were very helpful at getting me in to a storage space
Kenny is extremely professional and caring. I am very happy with the facility and its easy and convenient access. Keep up the great job guys!!
Love this location!Jessica is a super star! Personable, professional, courteous and extremely helpful! That’s how I describe Jessica at the Luther rd location! She is a tremendous asset to your team and I value her hard work. I’m have been at this location almost a year and I can tell you I will not be going anywhere else! Thank you for all you do!!!!!!!!
Jessica is great. she helped us get out of the vault and turn around, we were not experienced truckers. she is very skilled and beautiful. this is the best manager we have ever seen. thank you very much to her.😌
Kenny was friendly and helpful. He answered my questions and gave clear instructions.
Kenny and staff were friendly, professional and very, very helpful!! Highly recommend!
Jessica was very sweet and courteous and tended to my needs of a storage unit in an expeditious manner. She was great to work with and would recommend coming to this location to anyone
Jessica at Public Storage on Luther Road in Punta Gorda was amazing!
Always smiling going out of her way to help. Extremely helpfulful and on point. So if your in need of storage look no futher Jessica is there to assist. Thank you Jessica, your the best!!
When I came Jessica was very helpful and courteous and my transactions went smoothly. Thanks Jessica for your professionalism
Jessica at this facility is awesome. She has been very helpful and knowledgeable in helping us with our move from out of State. She was helpful in recommending moving help in the area, along with other local needs. She'd get 10 stars if they had them.Thanks for all your help and kindness.
Jessica the store manager is awesome, made the move-in process easy.
The property is clean and very well kept.
Mike was extremely helpful !!! Easley the best storage experience I ever had. I would absolutely recommend wish he was at every location.
Kenny is great! Property was clean and price was right.
Jessica is such a sweet charming person and everytime I see her she's helping someone or cleaning, and it shows! It looks great!
Mike was very professional and helpful with renting a storage unit. Gave us all the info we need to make an informed decision
Jessica does a great job and as always there to help me with any questions I might have! Highly recommend!