Public Storage Self-Storage Units at 4630 Babcock St NE, Palm Bay, FL

My experience with Public Storage was incredibly disappointing. I had reserved a storage unit online, and to my dismay, I received daily calls from their staff for a whole week, pressuring me for payment. When I finally purchased the storage unit online and arrived at the location, I was met with a horrifying sight. The storage unit was infested with rats; the walls were chewed up, rat feces were scattered everywhere, and another customer moving out showed me the rat-infested mess that had ruined her belongings. Horrified by the condition, I immediately contacted the company within two hours of making the payment, requesting to cancel my reservation and receive a refund. Initially, they agreed to refund me, but the very next day, I was charged for the unit, receiving only a partial refund of $21 out of the $158 I had paid. When I reached out for the rest of my refund, they told me to wait for 4 to 7 days and offered only $109 while keeping $30 as an unexplained administrative fee. What baffles me most is that there was no on-site staff, and I had to navigate their computer-operated system just to reach a customer service representative. This is despite them hounding me for a week to make the payment. I explained my situation, that I needed the unit to store my late mother's antique store after her passing, but they callously refused to refund the administrative fee. In summary, I strongly advise against using Public Storage. Their units are in deplorable shape, neglected, and infested with rats and roaches. To make matters worse, their distant property management in Miami is unresponsive and unhelpful. They won't refund the full amount of your hard-earned money. Please look elsewhere for your storage needs.

Great location Easy to sign up Customer Service Move in Satisfaction

Jenn was great 👍 and awesome customer service 👏 she deserves an A+

They raise the rent every 4 months. They have a horrible ear problem when moving out one unit we found a dead rat stuck to floor. Getting ready to move our other unit out as there are 10 plus other storage places that are cheaper up front and don't raise rent every 4 months and most importantly not eat infested. PS is a rat infested overpriced sess pool at this point. Also climate control on second floor does not work most of the time.

Place nice and clean Marjory is very kind and helpful.

Ms.Marjory Helped me very much definitely was a Big Help with aye Big ❤️ Please Consider this Public Storage Facility‼️

Marjory was very professional and answered all my questions satisfactorily. She even offered her chair when I felt I needed to sit down while registering. Great customer service!!

It was good they just painted and it smelled great. We had our storage room for 2 years but now moving back to New York.

Clean and neat 👌

Marjory was very helpful. She answered all my questions and took me to check out the unit. She is very nice person.

Marjory was very helpful and welcoming. She made very easy.

HJ was great through the whole process & in timely manner what a great worker .

Marjory was very helpful thank you 🙏🏽

I rented and secured my storage unit online after hours and realized I got the wrong unit. I came in to change my unit and Jenn was absolutely amazing. She answered all my questions, was fast and efficient, and made it a very smooth process. She’s wonderful and will help you with all of your storage and moving needs!

Marjory was awesome

Marjory had great customer service. Very friendly and informative. Highly recommend renting from her.

Marjory was amazing! She was patient, cordial and friendly.

I've never rented a storage unit before, but Jenn at this location made this process so easy and quick! She is the most down to earth person and answered all of my 1000 questions lol. She was so helpful in guiding me through the process and explaining everything that I needed to know and including showing me how the app would work. I worked in hospitality for many years and while talking to Jenn made me feel like I was at a resort about to check-in to my room (wishful thinking right?!) lol due to her amazing customer service skills. I’m so glad I chose this location because the people here that I’ve meet so far including Jenn has made me feel good about this decision. Thank you so much again Jenn! :)

This storage is affiliated with the storage next door by the car wash on Babcock in Palmbay The service is terrible I wouldn't dare recommend there service to family nor friend's it's awful when you just up and Auction someone belongings and they also took my payment of $200.00 I stop after work to bring $333.00 but of course as usual no one was there poor services turn around to find out the next time I returned that my belongings and my precious memories and everything that I worked so hard for was all gone

Rented a storage unit here today. The employee at the office today named Jenn was amazing! She was super helpful guiding me through the process and explaining how the payment and insurance works. Her customer service is 2nd to none,and left a good impression. I checked out the unit and it appeared clean and freshly swept out. So far I am very satisfied with the process 😀

Jenn was quick, helpful, and gave options

Jenna & Marjory are awesome! Got me squared away quickly which I appreciate! Thank you

My rate is almost DOUBLE from when I started almost 2 years ago. This is just crazy. My rate goes up every year. If you need storage for long term I would go somewhere else that actually values long term customers.

Marjori was a doll

I sincerely want to warn people against doing business with this company. I'm not sure if all these 5 star reviews are real because after my experience with these scammers I wouldn't give even one star. I visited this Public Storage for the first time last Sunday, I was shown a 5x10 unit on the ground floor, I was satisfied with the price and location and I specifically asked if this is the one I'll get, and I've been told yes. I came back next day to sign a paperwork and property management said the unit is already rented (even if I made reservation for 5 days until Friday). Only one they can give me is on second floor. I got upset, but agreed to take what they have. The price was the same, so I paid $141 for the first month ( there was more charges then I expected, price online was $84),signed the contract and asked to show me my unit. So what I've been shown it was much smaller then first one, light switch was broken and there was no cameras like I've been told. So I asked to reverse the contract. And all I got back is $81. Not even stepped in the unit, did not use it at all!!! And they keep administration fee $29, what is not make it to $141 either. Then I asked to print the receipt of refund and got refused. And then I asked to talk to someone above, I been given the phone number of customer care, was on hold with them for 45 minutes, but, of course, nobody answered. So, I just got robbed for nothing, just for being on the property for 1 hour and talking to the manager. And even after that, 5 days later I see only $21 returned from them in my bank account!!! Dirty criminal business! Please stay away from them!

I had just gotten a storage unit today and Jenn at the office was very helpful she was very welcoming and made it easier then I thought it would be thank you very much Jenn your and amazing person you did a great job

Someone put MY stuff in a storage unit in someone else's name and they want you to literally move your stuff out into another storage unit even though I am an authorized user!! Makes no sense and I will pay it but who has time to even do that. Waste of time.and it shouldn't of even been able to happen. It wasn't thier stuff to put in storage in first place. So beware!!!!

Marjory was excellent burst of sunshine and very helpful

Mary Jo was very helpful

Jen is amazing! I love her

I had good service from Tatiyannah and Marjory

Easy & convenient access with Pin/Passcode Gate

The best!

Was really nice experience Marjory was very knowledgeable and helpful.

Super agradable las señoritas que atienden, es un lugar super seguro.

Marjorie was awesome

The property Manager was very helpful and sweet .

Spoke with a real nice woman by the name of "Jenn." She made my day and took my worries away as it concerns my unit! Thank you so very much Jenn!💯👍🏾!

Marjory was an absolute pleasure! She took the time to take me to the unit first and answered all my questions before I rented the space. She was kind, understanding and very knowledgeable. I would highly recommend this location and ask for Marjory! Great experience!

My experience was great! Marjorie was the sweetest. Great customer service!!! She was very helpful with getting us a ground unit because I have a knee injury and requiring surgery.. She walked me around and explained everything. She also helped me with the downloading of the app and set up. It will definitely make it easier on coming in and out. I would definitely recommend your facility!

Awful Pay all this money for 2days and change mind so wanted refund one person said I will not get the full amount back ok But other person said no it doesn't work like that awful and unfair they should have specified that... Thank you for reaching out to me and fixing the situation

I had a issue with my account I gave Marjorie a call and she took care of it five stars made my day thank you

i went to the storage facility, the ladies that work there are great but their concern to fix an issue for me was not taken seriously. they charged both of my cards and when i asked for a refund she told me that she will contact her district manager and never did. it should take so many loop holes to get a refund ! as quick as you take someone’s money is as quick as you need to give it back ! this completely irritated! horrible experience

Had my stuff in storage a short time and they raised the price of 10x10 to $298 a month! What a racket!

Very curious and efficient

Marjory was a big help for me at public storage and is a great employee wonderful service everytime

I had trouble finding the right size unit for my moving needs and Lacey jumped right on it by showing me the different sizes and prices that would fit my budget. I’m soo thankful for all the help and advice from her , I definitely made the right choice !

I went to get a storage and did not know what I was doing or looking for but LACEY gave me great info and help me throughout the entire process she was a life saver that day ☺️

Excellent service. Marjory was very nice and helpful.

The service I received was wondering especially Corlis she made sure that I understood everything I was paying for

Marjorie was awesome in helping us rent a unit for our son today. She answered all our questions (We had a lot!) and she made the process very easy. Thanks!

Setting up reservation over phone was very easy. In the office Corlis and Lacey were exceptionally helpful and friendly. Corlis was amazing, she went above and beyond to answer all of my questions! Couldn’t have had a better experience or better customer service!!

Way too expensive

Overall, getting in and setup was relatively standard stuff. Lacey was efficient and got me going faster than my typical experience. Facility seems to be well maintained. Update, Prices went fro $124 for a 5x10 outside drive up to $180 in 5 months, you do the math. Way to much for what I need it for!!

Marjory was a huge help going about and beyond to assist with an inquiry. Thank you!!

Researched few storage facilities for my dj equipment and public storage was perfect...Marjorie was absolutely the best most professional and makes u feel comfortable..definitely glad I made this choice

Marjorie is the best! You are in good hands. The units and buildings are clean and well lit. Great customer service. I could not be more pleased. Thank you so much.

Had an issue in my locker, went to the office and lacey helped resolve it right away. Thanks

Marjory gave me exceptional customer service on Christmas Eve of all days. She actually helped me out more then she knows by staying after the business was closed for the day. Thank you so much!

I have used many storage units over the years but this one is the best!!! I would recommend public storage to everyone I know the associates are very friendly and explain everything in detail they are the best I have ever had if you need a storage unit go there

Thanks for your professionalism Marjory and Corlis

Great place for all your storage needs. Marjory at the Palm Bay locations was a excellent help! She was extremely professional and welcoming. If you go here try and have her assist you!

I met Lacey, and she was so helpful and friendly! What an awesome property manager.

Corlis was amazing at answering all my questions and helping me get a unit, she was so kind!

Margery helped me to find a storage space for my car and my stuff. I was scouting different storage places, and Margery was very helpful, she let me see the places many times before I committed to it. Margery was very professional throughout my entire moving in process.

The property is kept very clean and Lacey in the office was a delight.

Lacey was very helpful and answered every question we had! Great employee you have there! She’s a keeper!

It was a pleasure. The ladies took care of me well. If you're going to this storage place. coming from NW Palm Bay.... You should take Eber to Babcock then make a right. You will be in the right lane. The address is on the right. Across from TD Bank. The GPS puts you at 4660 Babcock. This address is 4630 Babcock St. 🤦🏾‍♀️

Excellent help from staff. Specifically, Bob was extremely helpful in all areas including helping us unload our items. We've had no problems accessing our unit and have made numerous trips to store more. It is a clean and orderly storage solution and is making our move from out of town more controllable .

Lacey helped us get our reservation completed. She was friendly, knowledgeable, and answered all our questions. Pleasant experience overall. Two thumbs up!

The staff was very friendly, and efficient! Thank you

Lacey was very helpful getting me the right space and everything I needed. Thank you

The office staff was Great and my the reservation and and sign up process a breeze! Fred was the associate who assisted me today with Lacey overseeing and for guidance because Fred was new. They both were very kind and professional. I was really impressed by Lacey when an upset customer came acting like a “Karen” and Lacey stayed professional, calm, cool and collected. I’m very happy I chose to go with this location for my storage needs!

Lacey was very helpful.

I would like to thank the representative, Lacey, for helping me. She was professional, pleasant and provided excellent customer service. She is a great asset to the company and I am pleased to see some people still have a strong work ethic. Thank you, Lacey! Please know that some customers acknowledge great employees like you. 4630 Babcock Street NE Palm Bay, FL 32905

Lacey has wonderful customer service and very nice took her time out to show me the locker but it would be helpful to get the crew a lil cart because it was super hot or when it rain other then everything was very clean even asked if i needed any boxes

Bob was a great help, very professional and friendly!

I rented a space here for almost 4 years, the only complaint I have is mold on a few things and lots of rodent droppings. I'm in the process of dealing with insurance over those issues, the office staff are great and go out of their way to be helpful.

Had a good experience today with Lacey she was very helpful, knowledgeable and polite. Thank you

Love the customer service. Marjorie was so awesome looking for the perfect fit....

From making my reservation online, speaking with Public Storage personnel on their customer service 800 number, to meeting up with Lacey onsite, this has been a great experience. Moving can be very stressful for me, so every little bit of kindness during the process goes a long way, and I so appreciate the professionalism of Public Storage personnel. The online process is very user-friendly, easy to navigate. Prior to going to the location, I had a few questions, so I called the customer service 800 number. I also called the location’s local number and spoke with Lacey. I unfortunately do not remember the woman’s name to whom I spoke on the customer service 800 line, but both she and Lacey were extremely helpful and pleasant. Then when I went in to secure and pay for my reserved unit, I was greeted by Lacey. She was very friendly, polite, helpful, and professional. The process was easy and straightforward. Again, a great experience. Thank you!! Highly recommend Public Storage!!

Staff was friendly and helpful in answering all my questions! Would highly recommend.

Thank you Lacey for your patience and answering all my questions!

Lacey was great all around. My first time renting a unit alone and Im glad I had someone so helpful to answer all my questions. Thank you Lacey!!!

This facility is clean, secure, well cared for, and attended by knowledge and friendly staff. It's worth the money

Mrs Lacey was very gud with help getting our storage

Ms.lacy was very helpful and pleasant to talk to you are lucky to have her as an employee

Staff on hand , great. Clean. Take care of all ur storage needs. Great team.... They all so let me use the restroom when I need to. That's a big plus....

Had a wonderful experience at this location. Lacey in the front office was super helpful and so nice! She answered all the questions I had and provided me with information that was very useful. Definitely recommend this spot!

Excellent service, extremely knowledgeable staff(Marjory). Very pleasant experience!!

Marjory was there in my time of need, i really appreciate her professionalism and kindnees. Very acceptional customer service.

Good experience. Very nice customer service.

Joyce was very helpful

Marjory provided excellent customer service and made ne laugh the whole time there

Great customer service always satisfied when I come to make a payment.

Decent prices. Clean rental units.

Marjory was very professional, pleasant, and helpful!

Budget friendly prices. Staff prompt to return calls. Clean facility.

Best service and deal I've ever got!!

Great customer service and super easy check in and process. I highly recommend this place.

Place seems nice at first they give you your first month at a dollar ( Bring more than a dollar with you , cause they try to charge $25 for a lock on top and other fees ) Heres the catch that 1$ rental turns into $600 extra at the end cause once you are in they raise the rate buy 30% . They have done nothing new to the place and usually have people that are living up top parking in the main spots to park when you need to drop off loads at the air conditioned side . Speaking of AC is set to minimum could almost get away with outside unit . Be very careful with fine print cause will seem great at begining but then they will nail you at the end for no reason claiming it's a going rate . I did some research and now for me they are highest in town . I will be doing some better shopping this month and post where the best going rates are Renter Beware !!!!

The manager, Miss Lorraine has been very gracious in working with me and my hardships. Thank you for being great and bless you your family and public storage.

Super clean and nice facility! Customer service through the roof, Loreaine is so sweet and kind to all of her customers! Highly recommended

Lorraine assisted us with transferring our storage from another city. She was very professional and very nice. Best customer service I've received in a while.

Good reasonable storage

Not real happy to pay for upcoming month when 1 day late closing unit

Teresa was very helpful today, I've been renting a unit since 2018, really enjoy this location. However another increase in the rent is coming up and online the rate is $66 for 5x10 unit. I asked for assistance in getting a decrease in my upcoming rent and Teresa said she would do her best. I truly appreciate the great service Teresa, such a friendly smile. I hope the management will understand and assist.

The staff is friendly and professional

Lacey was efficient and knowledgeable for a quick storage solution! Location is very convenient and secured with gate entry.

Ihad a good experience at public storage. They are very nice and helpful. I would recommend them if you need a storage place.

My customer service experience was great the ladies in the office were very helpful and very professional and I was very satisfied with the cost I would recommend this storage facility to anyone looking for storage.

Awesome customer service affordable unit very nice Teresa

I'm an auction buyer and I bought several units at this facility and Lorraine was very helpful and took care of all my needs. Very good facility I would recommend it to anybody.

Marrion was the lady that helped my wife and I with the unit that best fitted us. She's truly and angel in disguise and was absolutely wonderful

My experience at the 4630 Babcock St NE in Palm Bay, FL was phenomenal. I worked with Lorraine and she went above and beyond her role to ensure my first experience renting storage went smoothly. Answered all my questions and even gave me a tour. Very patient and I would definitely recommend this place to friends

Lorraine not only helped me with the problem I had but she gave good customer service :)

Great customer service. Love Lorraine and Teresa!

The people here are very nice,cleanly and help out whenever you need. Mrs. Larraines & staff deserves gratitude.

Lorraine was great. Excellent customer service.

Lorraine is very nice and great at what she does. She is very friendly and has great customer service 👍 😊

Had a problem with my storage unit lorraine was very helpful

Ms.Lorraine was very helpful i had a problem with my storage and she helped fix it right away❤️

Lorraine was outstanding service.She was very respectful and would recommend this place to everybody.

Was attended by Dinorah the manager best experience for first time renting storage best price and nice people here highly recommend this place!

Mrs. Lorraine was so nice and very very helpful. She gave me a really great experience with her and your company. I would recommend all my friends and family to this location she was just wonderful.💖💖

Very friendly and lovely staff member. Lorraine was very helpful in setup my unit.

Lorraine has been excellent in providing customer service. She was professional, kind, and definitely look out for customer. Well deserve 5 star rating. This lady deserves a promotion.

Lorraine is the biggest sweetheart. She got me in and out quickly and held a wonderful conversation during it. Plus I love the free hug. She’s the best.

Ms. Loraine is a breath of fresh air. She's so sweet and humble and a great help and asset to Public Storage. Her customer service is awesome and I love her attitude.

This is the best storage cleanest property I seen in a long long time customer service Lorraine and Teresa where so help so accommodating respectful helpful and welcoming I recommend this storage to anyone in Palm Bay Florida

This was the absolute greatest experience at Public Storage. The store manager, Lorraine, was amazing; she was very helpful in answering all my questions. She made sure to accommodate my needs as best she could, and the paper work process was a breeze. I couldn't have asked for a better person to help me find a storage unit. Top notch service!

Lorraine was so helpful and helped me with all what I needed for a storage space 😁

Y’all have the best customer service gal working for you, She is so nice, polite, friendly, courteous, Customer oriented, knowledgeable, I explained to her I bought a home & would want to continue to have a storage unit for awhile after the move & she helped decide on a smaller unit I needed & said she could pro rate it from my larger unit, She Hugged me goodbye & wished me good luck on our new place, in case she wouldn’t see me when we moved out, She a asset to Public Storage...

Lorraine and lacey were acceptionally nice enjoyed them customer service was off the chart

Lorraine was great!! She friendly and very bubbly and was great with my four year old !!! She showed us our unit and had us laughing the whole time .

I very happy for the service and thanks Lorraine for the fun and great service thanks ......have a nice day

Lorraine is the best. Love her

Came in on Saturday because I lost the key to my lock. Lorraine was extraordinarily gracious and helpful in setting up a new lock and getting the paperwork done to have the old one removed. My entire experience was phenomenal and it’s nice to speak with someone so charming, personable, and professional

Lorraine was so helpful and very knowledgeable she is a blessing to deal with need more people like her in customer relations thanx for all you do😁

Lorraine helped me SO much with providing information on how to close my unit. I am permanently resided in a different state and cannot access my unit, so when I called, I was very hesitant to explain my situation. Lorraine assured me everything would be fine and gave me EXCELLENT service while being very honest and personable. It was one of the best service phone calls I have ever had! Now I'm sad I'm closing down the unit because I won't be able to talk to Lorraine anymore 😂.

Manager Lorraine is amazing. I call her always from texas and she is makes things easier for me. She always go out of here way to answer any questions I may have. She is also very understanding and will to help in anyway she can. Thank you again for always helping me.

Lorraine is amazing! She helped me find the best deal on a new unit when my old one was getting too big. She is really friendly and welcoming, and puts time into getting to know her customers and always makes sure I leave happy. A great face to walk into, and definitely someone you want running your store!

Finally time to move out after 3 years! Lorraine made it simple and easy for me and was out within 10 minutes! Good luck to the next tenant!

Ms.Lorraine was amazing. She helped in every way possible and motivated me to never give up.

call in for information about a problem i had with my account in a lady name lorraine help me in gave me good information she the best in have good customer service

Needed a unit quickly, so I reserved here. Lorraine was absolutely amazing and had a great energy. She made the entire experience easy, simple, and zero anxiety! Extremely happy and definitely recommend! 4630 Babcock!!

Lorraine is all smiles and happy. She is the best person to have at the front of your business. The units are super nice and clean. Lorraine’s smiles are infectious and she makes sure everything is nice, clean, and as best as to how you need it to be.

Working with Lorraine on an issue with my storage unit has been nothing shy of amazing. She has been extremely helpful! Would recommend you guys for all storage needs!! X

Really nice clean place with friendly employees and management

Very pleasant experience. Lorraine and Lacey were professional and knowledgeable. I will surely recommend this business to my friends and family.

Miss Lorraine and Miss Kelly are excellent workers their customer service is fantastic. They help me everytime I come in the office. If your looking for a rental place come see these wonderful ladies.

Lorraine great customer service

My daughter is renting a unit and is leaving school. Lorraine was very helpful with the transition and was so friendly! I would definitely recommend this location to anyone in or out of town who needs storage. Thanks again for all your office and company does!

Love this place, Lorraine was so professional and kindly...I really recommend it 🙏🙏🙏

Lorraine in the office was awesome and very accommodating. It was late on Saturday we were all very tired and she helped us get set up so we could offload quickly before the rain came. Definitely recommend this place

I had a great experience at this public storage location Lacey and Lorraine were fantastic and it could not have been an easier experience. Thank you Lacey and Lorraine for all your hard work.

Highly recommend this facility! Lorraine is the current manager and pleasant, professional &helpful. Units are monitored all the time via camera but also walkthroughs. Going through a difficult dilemma BUT Lorraine is very pleasant and I left with a smile on Your face!! She eased my mind that my belongings would be safe. Price is lowest I could find with A/C & in a convient location!

So I went online and reserved a unit for my daughter, We went in to do the paperwork and was met by a very awesome lady Mrs. Lorraine, it was close to closing time and I know she was ready to leave but she made the best of our visit, she took the time and explained everything we needed to know, went through everything just as if we were the first customers of the day, she had us in stitches she is so kind, friendly, helpful and full of joy. She is definitely a people person and willing to help in any way she can. Thank you Mrs. Lorraine for making our visit to Public Storage the best experience we could have had. ❤️❤️

Lorraine is the Bomb! Thank you guys for hiring her💐

I needed a storage place quick and this place had the best prices. Lorraine is the best! She was an incredible help, and is such a wonderful and upbeat person!

The public storage at 4630 Babcock st. As a great employee, JOYCE. Joyce was very informative and greeted kindly and very prompt

I had done a reservation for a 5X5 unit online and decided to visit in person on 9/19/19 to see the size as I have never rented a unit before. I was assisted by Lorraine which was extremely helpful and answered all my questions in a very cheerful way. I was planning on checking two other locations after my visit to you, but Lorraine's disposition and great customer service made me return back the same day with my belongings and I rented a unit. I am going through very difficult times in my life now, but I left your office with a more positive outlook. Lorraine is not only a great employee, but an awesome human being!

I will always use public storage due to Lorraine being so helpful

I have to say I had a serious issue with my unit there I called and spoke to Lorraine about my issue and she promised to get with her supervisor to help resolve the issue...in less then 2 hrs she called me back to let me know she was onto of it...THANK YOU LORRAINE for your time and helping me.

Employee Lorraine created one of the best experiences that I have ever had in my existence. I entered the property with a lot n y mind and no clue whatsoever where to start this my move was an emergency. She assisted with my choice of storage as it relates to size, climate, and cost effectiveness. Lorraine's greatest attribute is her patience and respect for others! I would definitely rent from this facility again, in fact I actually went back for an additional unit as my needs grew. People like Lorraine makes like a lot easier for you especially in tough times. Please, as for Lorraine if she is available whenever you decide to seek out this storage facility, you will not regret the experience.

Excellent service !!! Debbie was great too.

Lorrane was great went above and beyond helping me find the right storage unit and helping me find my way around.

Lorraine can put a smile on ANYBODY'S face. She is super courteous, and efficient at her job. The office is clean and we'll kept, and the storage unit I got was nice and clean as well. I have not had any issues like I've heard about other places raising rents and the like. Never had a problem making a payment online or at the office.

I love this location. Lorraine and Kelly are awesome employees and so helpful. They deserve a raise indeed for their wonderful service. I will spread the word to my family and friends.

I recently addressed an issue with my unit and had the pleasure of meeting and speaking with Mrs. Lorraine. She was very helpful in advising the next steps to help me work towards a solution. Although, my concern is in the beginning process I believe that in the event I need additional assistance that Mrs. Lorraine will be ready and willing to help me. It's good to know that this location is personable and concerned about issues that customers bring to them.

When I came in Loraine help me she was so awesome with such a great personality I'll recommend anyone who needs a storage to come here.great customer service

Debbie is the best! GREAT PLACE TO RENT. Always courteous and smiling. Go see her for expert experience

Thank you miss Lorraine for all your help you are a great manager thank you for everything!

My experience with the storage has been EXCELLENT! the women in the front are very sweet, helpful and pleasant.

Kelly is awesome! She help me make a change on the current storage unit from individual to business. She did the best on accommodating me. Thank you Kelly for making this quick and easy.

Debbie was awesome for my friends. Was able to store my college stuff and know it is secured. Highly recommend for anyone

I called in and spoke to Ms. Larane who was so helpful. Because of her great customer service, I felt that my issue was resolved.

Debbie and Lorraine are the absolute best at their job. These ladies go out of their way to make sure all of your needs are taken care of. They look out for you! They both are the reason we rented storage where we did! Public Storage, you made the right decision hiring these ladies!! Keep up the good good work!!

Mrs.Lorraine gave extremly great customer serivce.Lorraine were amazing.First class asset for your business.Great positive attutide,very nice.I came in tears,upset with my situation going on. She help me ,and made it very easy and fast.I would recommed her to everyone that i know.I think she should be District Manager Thank you.

Lorraine is so amazing and super friendly and so very helpful

Very helpful staff. Lorraine is amazing & walked me through all my questions and concerns. Very bubbly personality !

Lorraine was helpful to my father who is a Senior. He says she was nice and answered all of his questions but she spoke too fast lol (slow it down just a bit). Her follow through was on point and I appreciated her being attentive and up front with information.

My experience with public storage was amazing the associates were very helpful to me.

Lorraine Is a first class asset for your business. She knows the meaning of customer service and what the word professional means. I would recommend this location to anyone looking for a clean well managed storage unit. Thank you Lorraine.

Lorraine and Deb were amazing, I’ve never been treated so nice. I was shopping for a storage unit and once I talked to Lorraine I new that was the place. Top notch people running the place like a world class business. Absolutely professional.

The staff was fun and sweet. Mrs. Lorraine guided us into the storage experience like a mother bird. They made it not just a storage place but a storage home. 10/10 will store again.

Mrs. Lorraine assisted me through the process and did a great job. She was very friendly and approachable. She also made the process very smooth. 10/10

Amazing

Ms.Lorraine is extremely helpful. She was patient enough to hold a unit for me while I was moving.

Lorraine at this facility was absolutely amazing! She’s super helpful and does everything with a smile!

My experience with Lorraine and Nicole at the 4630 Babcock St facility was excellent and professional. They are a wonderful staff for your company and a enhancement to this facility.

Mrs. Lorraine helped me and she did a wonderful job She was very nice and very helpful and made the process quick and easy. Great customer service and a great positive attitude. 5/5 star job !

Nicole and Deb are great. They make the property and storage experience great, easy and correct issues quick. They keep a good eye on the coming and goings of people which is super important at this busy location.

Lorraine was very kind and helpful!! Great security too!

Had a great experience at this PublicStorage. Great help from Lorraine, she's awesome!

Lorraine was courteous, informative; with her assistance, the situation was resolved- I appreciate her very pleasant attitude. It is a JOY doing business with ONE who is competent plus affable; It reflects favorably on the company who employs her.

Debbie and Nicole were such a highlight to my day by helping me get the proper storage. They were courteus and helpful in every way possible. I would definitely recommend public storage. The units are clean and free of bugs. Thank you

Great staff and service.

I've been a customer with public storage since 2014 and they have always been accommodating towards my needs. Nicole is so awesome! She went above and beyond assisting me with something very important. I really appreciate her!!

Needed a short term small rental space. Nicole explained my options here nd took me twice to view then measure so I could make sure the small space would work before renting. I could not ask for any better assistance and she was naturally courteous while assisting me.

Who was here for me?

Came in to change my Storage Unit (something that we been trying to do for over six months), Nicole and Dinoron where friendly and very helpful; accomplish our move today quickly and very easy. Thank-You very much!

Bill was very helpful. He explained everything clearly and even went the extra mile in helping us find vthe perfect storage for what we needed and set me up with the perfect price. Great customer service 5 starts!

Great place! Very affordable!!!!

Great help and nice people

Bill was very helpful and made getting a unit fun and easy. I would recommend this location to everyone.

Nicole rocks

Deb was such a great help to me. She is always friendly and makes it comfortable to know my property is safe and secured. Have told all my family to rent here and ask for Deb

Nicole is awesome!!! She's always so cheerful and helpful... I only come here when she's working.

Nicole was absolutely amazing with her customer service skills and her ability to take care of my needs in a crisis was 5 star commendable. The property is clean and well taken care of and the prices are reasonable with special online deals. The property manager Debbie also gave great service to our family and we appreciated the awesome service received from the staff. Thank you Public Storage of Palm Bay, you are top notch!

Nice place. Deb was very helpful.

Convenient location, clean and reasonably priced.

I was renting a large unit at this place for a couple of months. It was not a good idea at first, but I still went along with it, based on convenience and time. I'm sure that's how most of these business get their business. When I moved in, there was approx. 10 dead/dying big water bugs. I guess they had just sprayed. One day I saw a snake climb into the unit next to mines. I told the manager there and she asked if it was black, because she had seen a black snake their previously. I really didn't notice, but I was on guard. A couple of days later, I saw the same snake and it was brown and it was inside my unit. Anytime I approached it, it would chase me. I didn't want it to get away because it could get lost inside my items or someone elses unit or stuff. I ended up killing it after several attempts, only because the snake would not retreat and only try to get me. I told the manager about my incident and she said that she would throw it away, but the next day I arrived the horrible snake was still there. I knew that the brown snake was poisonous and also because nothing had tried to eat it, no bugs, ants or anything else. It was a horrible experience that occurred there and It's still unsettling because you can never know what you bring home from places like this. I hope that this business will do everything to keep their customer's safe, because of incidents like this.

I believe out of all the other places I have stored with I am going to enjoy this one the most. Everyone has been so kind and helpful. Has worked with me and all of my MANY questions I have had. If you need anything please speak to Deb & Nicole !! They have went over and beyond on customer service . A++++

Advertised as half off first month, just to get there and find out there are hidden charges such as "administration fees" and mandatory insurance.! Upon entering the storage unit there was a recklessly unmarked one inch step which I tripped over. I decided this storage property was not only dangerous but was no one I wanted to do business with and returned to the office to cancel the contract. I was told some of the monies would be returned to me (its been more than a week and I am still waiting) but the administration fee would not be reimbursed. Would never recommend them to anyone!

It was an amazing experience storing some of my things here for a month. I utilized an offer that was available online. Nicole was especially helpful and she truly cared about me, the customer. Not even for a single moment did they waste my time. It was a great experience overall. Used this public storage for the second time but definitely not for the last time! Cheers

Nicole and Deborah are awesome they are always on time kind and courteous very proactive,Proffessional paperwork and computer work is always perfect they deserve raises u got my approval for this message thank you all for your support 👌😉🙂

I went to this facility to straighten out my account in another state! I was very pleased with the professional, yet friendly manner in which I was treated! Nicole was excellent in taking care of my problems! She and Debbie were great representatives for your company! They both need a raise! I've felt with other offices. They outshine them all!! Great place to store!!

Nicole was helpful and friendly and found me the best deal. Yeah Nicole!

Nicole and Deb were so extremely helpful. Would definitely recommend to friends and family. Will be returning!

clean, easy to get to. Choose an interior space that is climate controlled for my son's gear while he comes home from college during the summer. A little pricier than I thought with mandatory insurance added each month. I thought I was getting a special price, but wound up being the same. Very nice, friendly manager. Quick to get checked in. Rent month to month, so when we come back in August, I can cancel.

Good place for storage

Deborah was amazing . We almost wrote public storage off and went to uhaul due to the other lady but She was amazing so we decide to give her a shot and well we signed and glad we talked to her before we wrote them off .

Deborah is the absolute best!! And Cory isn't too shabby either.lol Great customer service,friendly, efficient and very knowledgeable and great specials and prices. They made the process of getting a storage unit so easy and stress free that I ended up getting another one added on!!This was my first time getting storage anywhere and I am so happy I ended up getting it here.

Came into the store and it was amazing how pleasant this young lady was Nicole she was very nice and gave in greatness the best solutions that could help her patience was great as I am not familiar with the process. Thank you nicole.

Deborah was great and found us the perfect space we needed!!:)

They were fantastic I love the customer service

They were fantastic I love their customer service

The service here awesome the property is very clean and staff are very friendly

This place is a joke they totally screwed me out of my stuff I went there with a girl friend n got a unit the lady never specified that if I was not on the paperwork that I would not be allowed in the unit I did not fill out the paperwork my girlfriend did but I paid for it was standing right there with her the whole time filling out paperwork nothing was ever said two weeks later we split up n they would not let me in to get my stuff even though i had the keys I just didn't have the gate code then two months later at auction I had someone there to try n buy the unit for me they didn't even get a chance because I had been in contact with the storage people the entire time trying everything to get my stuff n they keep telling me they were sorry they went sorry the worst n most horrible people ever just my opinion bad experience if u rent make sure everyone is on paperwork

Mary is very helpful, very sweet and kind. Thank you very much for helping us get a storage unit.

Can you enter after 9

Debbie was so helpful and friendly! She helped me get the perfect unit for what we needed and the best price!

I was there today and the young that was there was Nicole.she is so sweet and had alot of knowledge about the merchandise and the units.The property was very clean and I felt safe.Will definitely recommend to my family and friends. Thanks again Nicole

Got two units here, staff very friendly and very helpful, containers nice and clean, excellent

Great service by Deborah. Safe site to rent out.

Quick and easy...

Deb was extremely kind and efficient.

When you need to store something big or small there's always a public storage in your neighborhood on a Main Street

The customer service was amazing . Deborah take the time to explain everything I need to know . I have nothing to complain . very clean storage.

Great service. Will definitely recommend this place to my friends. Place is very clean and secured

I've always used Public Storage since 2002 but the best service that I've received has been at the Public Storage that I am using now. The employees there are great, Especially Mary who really helped me out of a bind. Thank you.

Great Experience!

Staff was courteous and friendly. Will definitely continue to use this storage facility.

Help friendly clean property

I had a 10x10 storage unit it was clean and I had no problems. I recently switched to a 5x 10 and Wendy helped me transition. She was helpful, kind, patient, and got all the paperwork done. Hassle free. Thank you Wendy

My wife reserved a unit online. A few days later when I went to make the down payment I was surprised to learn about some of the extra fees such as the required insurance and sale of a lock. Even though I was surprised and disappointed with the unexpected costs Wendy and Deb were great. They were empathetic to my frustrations, patient while explaining things to me and were even able to get me joking with them while they were working through some troubles with the computers. I decided to keep the reservation and storage unit with Public Storage because of the service I received from Wendy and Deb.

It is a good storage place, but they keep raising my bill, each month it got more expensive, it was suppose to be $84 but my last bill was $110 and i pay every month on time

I got great customer service from Deb and Wendy. Thank you

The manager Deborah was truly amazing and gave great service. She was a real friend in a time of need.

Deborah set us up with our first storage unit. She was very friendly and answered any questions we had. Both the office and the unit were very nice and clean. An overall great experience!

Very helpful, friendly and professional staff.

I've been at this Public Storage location for almost a year now. The staff is always super helpful and polite. They always try to look out for their customers and they are the kind of people I like doing business with.

Deb and Wendy were wonderful, patient, and so helpful. Definitely recommend for great customer service.

Deb was very friendly and helpful in explaining our options for a storage unit. Very much appreciated!

This place had great customer service. Just what my family needed. The lady at the desk was very helpful and got us just the unit we desired.

Wendy, was a wonderful associate!! She is great friendly && polite <3

Very nice staff, made the process quick and easy.

The manager was really kind and helpful and the smallest unit was much bigger than I needed. Very much recommended

We kept trying to find the right place, but once we came here, everything was perfect! Debbie was extremely helpful and a sweetheart. The units are very clean and there are little carts to help you wheel things around. Definitely happy we came here instead!

Lovely customer service!!!!!

Very pleasent experience. so glad I found this place. It's very well kept and clean. The staff was very friendly. Wendy was very polite and helpful. The prices are reasonable too.

Helpful staff. Pleasant. Clean

We came in for boxes, not sure what we needed. Wendy and Linda were so helpful, pleasant, and we know right where to go when we need them again.

Stopped to ask for info on unit for friends moving down. Linda and Wendy were so helpful, friendly and well informed. Saw them interface with a family of 4 who came in also asking for info and was impressed by L& W. This place was exceptionally clean and well organized and overall experience excellent.

From the moment we walked in Chris the manager was polite friendly explained everything there were 3 other customers there at the same time and he did his best to please everybody he took off on a group tour to show AC units they were clean well lit he explained everything in detail and we feel very comfortable in this day in age that kind of quality and customer service is rare and we appreciate him and public storage

Friendly and awesome service! Units are clean and they are well lit and ventilated.

I was there last week to rent a space and I was immediately greeted by the two managers there Will and Chris. I had one of the managers show me around and take me to the space they recommended for me based on what I was storing. I am very pleased with everything. Highly recommend!

Chris did a great job helping me decide which size and set up everything. When I called he was always very helpful and easy to work with. So bottom line, great customer service from Chris!

They're awesome. Great people.

I needed a space for my uncle, shopped around but this location stood out thanks to Chris. explained everything clearly and he's bilingual so I felt comfortable letting my uncle store here..in all highly recommend this location.

I recently went in to get some information on renting a unit while some work is being done on my house and Katrina was WONDERFUL! She was kind and knowledgeable and took the time to answer all my questions...even the "stupid" ones! She also explained the importance of covering / protecting the mattress and couch I'll need to store...which the "other" place I was checking out didn't do. When the work starts, I'll be renting from Katrina at Public Storage for sure!

This Public Storage is the only place I would leave my most valuable items. The site is secure and the lockers are very clean. The only thing better than the lockers is the kind and caring staff. Very knowledgeable and made me feel very comfortable. Thanks for making my move as it as it could be. Keep up the great work.

Great customer service

They staff here is so friendly and helpful.

Needed a storage unit for a month and decided to come here, price was cheap and location was clean. The manager Chris was a great help. Thanks Chris

Nice place very clean, the manager Chris gave me great ideas on how to store my stuff definitely will be coming back to rent in the near future.

The Department Manager was the BEST! Deborah was so knowlegable and helpful with picking out my storage for the first time. Im from out of state and was moving in the area but my new place was furnished so I needed storage and this was the perfect place to come. The place was cleaner than most and the people were EXCELLENT. I will recommend this place to all my friends in the new area.

I had a great experience with this Public Storage. It was my first time using storage and Deborah was very helpful. I contacted them in Virginia and they assisted me in obtaining the best unit for my needs.

Renee at the Public Storage on Babcock Street in Palm Bay Florida was fabulous. She helped us make a decision on the right unit for us and was very helpful in meeting all our needs. We will definitely recommend this Public Storage to our friends and family.

The place is nice, clean and convenient!! Deborah is such a sweetheart. Was very happy with the quick check in.

I always feel welcome when I come in the office and the property is always well maintained. Great place.

I just want to say they are great! They put up with me and treated me like gold! Thank you :)

I came in a few days ago to tour your facility to see a unit. I was very pleased on how clean and well maintained the property was. It was a pleasure to have been greeted and meet with Holly. She was very knowledgable and went above and beyond to make me feel welcome. I will definately recommend this facility!

I came to your facility this past week to shop for a unit and I would like to tell you about the wonderful experience I had while getting prices. I talked to an employee, her name is Holly. She showed me the unit availability and the choices I would have for my storage needs. I just want to tell you that Holly showed great compassion and friendliness to me as a customer. Thank you giving me Great Customer Service. Thank You Betty Johnson

I was looking for a storage and i came across this location and decided to check it out. I was greeted by Holly. She helped me out and even though they didn't have the size unit i needed she still was nice enough to show me what she had. I would rent with them for sure if i ever needed storage. Thanks.

The location was very clean and the staff was very friendly and helpful. Mary was extremely helpful with check-in and even walked us to our unit and went over all move in details. She was awesome. Check out was VERY easy! Holly was pleasant and was ready for us as soon as we walked in. Thank you to the entire staff. I highly recommend this storage facility. Safe, clean, and easy. Thank you!

Very friendly management knows us by name. We moved from a smaller unit to a larger unit and were offered a great price under the new ownership of Public Storage. Just don't get there before 8:30 am or you will be in the dark.

My husband and I came into this facility in need of boxes, but we were not quite sure on size and how many we would need with everything we were packing. Vicky, Renee, and Kara were so very helpful and knowledgeable with getting us everything we needed. I highly recommend this location. Thanks again, ladies!

Much to my surprise, renting a storage unit was actually a fun experience. Thank you Vicki and Renee, for the easy in and out process. You guys great attitude was much needed on a 90 degree, muggy day. Thanks again. Best Manny

Really clean Public Storage with very friendly staff. Would recommend for those in the Melbourne/Palm Bay area of Florida.

Public storage is awesome, sold me on a unit, and I did not regret the decision, vicki renee, and kaira made it a super pleaseant and easy experience, also the vicki lady is super hot and professional

The staff at this Public Storage are very nice. The former owner of this storage complex, if you could fine a cart you were lucky, after Public Storage took over there are always carts by the doors. I had a unit in the climate control area and for the Florida area to keep the humidity down and not worry about mold getting to your stuff. If I need storage again in this area I will go back with them.

Get experience, very friendly

Awesome staff, very informative and proactive with information and security. I think the process was quick and efficient and the staff is very friendly, courteous, and nice.

This is a great public storage the girls Mary Jane and Vicki are awesome

Mary jane was awesome she stayed late to take care of me and went above and beyond my expectations

I have been with the company since it was Stor All. I have to say that the ladies in the office now have helped me tremendously with understanding the new policies. They made a great team with Steph2 Vicki MJ and Holly. Thanks Ladies

So far so good... Walt (property manager) is very helpful and courteous. The company has really good specials/deals. By far the most affordable storage unit in the Palm Bay area, and I called and checked about 10 different ones!