Samantha was the best! She helped us out with a smile and answered all questions we had. Will definitely recommend this facility to my friends and family.
Samantha is the best!!! Came back for another unit and sooo glad to see her again.
She makes the whole process easy while offering great suggestions and explains all options and details. Samantha is a top notch representative for PS. Personal, friendly, and professional…that is Samantha. Also, very nice facility, well kept and clean. Great experience in every way…thank you!
Samantha is an excellent customer service representative bending over backward to solve whatever your concerns might be!
I was able to easily navigate the website when looking for a storage spot. The whole process took about 15 min on my phone and was able to start storing my stuff with in a hour. Thanks Shannon for helping figure out the gate with my phone in less than 2 minutes
Samantha is great! We are an older couple and made sure that we rented a unit with good light and easy access. When we noticed a broken door, she immediately addressed the problem with a temporary fix and sign. It was repaired very quickly. We were impressed with the pride she takes in her work. Congrats on having such great staff. The location is great and the free first month is terrific, too.
Samantha was amazing, she turned around my experience!! She is kind, & super thorough, making my experience seamless. If it wasn't for her, I would have switched to a different company. Thank you SO much Samantha!
Samantha is amazing and so helpful. She exceeds what a customer service representative should be. I will stay with Public Storage because of her.
Unbelievably intelligent, helpful and friendly.
Love Samantha! Hang on to her please!!
Samantha was great to deal with! She made my move-in process easy and was a pleasure to work with.
Excellent location. Easy access using an app from your cell phone. Samantha was extremely helpful and very nice to work with
They get you in, they give you about 4 to 6 months of your agreed rent and then boom. They jack the rent up by about 25%. It was $331 and wnet to $446. They claim they sent notice in email, but when I asked about it, they had no proof. They never did send an email. Very disappointed that they get you in and take advantage.
Helpful informative and great deals.
Excellent service, they explain very well everything you need to know.
I totally recommend it.
Samantha has been a very very helpful making our transition move. She's been very accommodating.I would recommend her. Property is very clean.No leaks or any damage from the heavy rain.
Samantha was most helpful today. She is knowledgeable, courteous and kind! Thank you!
Samantha - hands down best employee I have ever met in a Public Storage facility . Super helpful and just provided amazing customer service. Wow! Thank you Samantha!!!
Great staff. Samantha was super sweet and helped me find my unit.
Best menager. This company knows how to find the best professional people.
im realy thankful with Samantha every time i been there she is been super helpful and amazing she works so hard for everybody and always is smiling plus she speaks like 5 language give this woman a raise !!
Samantha very nice and good customer service happy for you service
Samatha and Jeremy provided excellent service. They helpful in every way.
We’ve had a unit at Public Storage for many years. They are friendly, efficient, economical and it’s a pleasure to do business with them!
Diana C. Is very helpful and we appreciate her assistance!
The 5 star rating I have given is for Samantha, the site manager at this location. She handles customers and issues superbly, listens, accurately records and escalates fairly and non defensively. Any company would be glad to have her as their client facing representative and advocate for Public Storage. Thank you Samantha
Great customer service, very clean and easy access. Samantha is always on point and very attentive.
This place is 5 stars with Samantha in charge she is very helpful and very knowledgeable person
Working with Samantha was an absolute pleasure. She was so accommodating, the perfect employee . A keeper.
La atención de Diana Castro fue formidable, con mucha amabilidad y profesionalismo, ella domina su trabajo y sabe tratar al cliente, muchas gracias por su apoyo en esta oportunidad,
I had a great experience dealing with Samantha and setting up my storage. Great deal on the first month storage! Nice facility overall.
Roaches everywhere!!! Yes it is a great price. I rented a unit for only one month. When I unpacked my belongings more than 50% of the boxes I stored in my unit had a minimum of one cockroach in it. I quit unpacking when I saw 4 roaches crawling out of one box.
Samantha is absolutely fabulous!!
Diana was very pleasant and informative. It made the transaction a pleasure. Im telling my friends.
We have been very pleased with the service at Public storage and Old 41 Road. Samantha is very helpful and friendly. She stops to check on you when you're working on your unit! She was very helpful setting up our account to!
Rented a unit here. Was in it for 3 months and found out the unit was leaking. Had water all over my stuff.
I let the manager know and I was assured it would be fixed, even left my key with the office.
3 weeks later it still wasn't fixed, more water in my unit. I moved my stuff out and got a bill for the month. Moved my stuff out and now they have sent $165 to collections. Stay away from these people.
Samantha was the one who helps us and oh my god that woman has such a beautiful bright smile that lights up a room when she walks in! I noticed she was injured but I still watched her chug along and offer to help us as well. She’s heaven sent!!
Very Secure Storage place
Samantha was fantastic ! 5 STARS ☆☆☆☆☆We booked a great unit last minute, easy & fast process.
Thank you :)
Amy the new Manager is such an huge improvement she's professional, great customer service!
The new manager is amazing she is very professional great customer service. Made the move in smooth. Thanks Amy you a great!
Thank you Randy and Laura!!
Joellen is superb! She knows her stuff and makes some awesome cupcakes!! ❤️🧁
Had to get a 2nd unit, and JoEllen the manager was great! Even on her way out to lunch, she went back into the office to help me. The process was smooth and quick to move in. This location is affordable and close to i75 and 41.
Great service. Recommended!
We just rented at the facility on Old Rt 41 in Naples, FL. No problems. We were given a tour, our questions were answered and we filled out the paperwork all in 25 minutes. So nice to deal with friendly people. I'll recommend you to everyone!
We've been extremely happy with this facility It's kept very clean and Jo Ellen is very friendly and helpful
JoEllen got the A/c fixed by the end of the month.
I rented a storage unit with Public Storage on Old US 41 in Naples, Fl.
I loved it, never had a problem with them. Joelle the manager is great :)
I’m very satisfied!!!
If I happen to need a storage unit in the future, I will definitely rent with this company again.
I was helped by Stephanie and she was able to get me exactly what I needed within my budget! 100%recommend
Stephanie helped me with all my questions about the size of the unit I needed.
Stephanie is awesome. She was able answer all my questions and concerns about renting a unit.
Carla was awsome very helpful and knowledgeable thanks Carla
Great app and easy to setup! Love lit!
Carla helped me with my storage rental today and made everything so easy and fun thank you Carla and thanks for explaining the app its great (: !
Dirty, run down and poor maintenance on facility. Rent recently increased significantly with zero notice. I am no longer a tenant.
Carla will get you all set up quick jiffy!
This could not have been easier, Carla help make this seemless. I now do not have to worry about my storage needs! I will tell all my friends to come here!
have been with Public storage on Bonita springs fl for a year ,, a last month just one Payment l could not make, because my son had Covid so I was unable to work,,, I called to see if I could make an arrangement, they said no. I’m a single mom and teacher who fell on hardship only missing 1 payment and they sold my things off to auction!! I feel hurt because I felt like I was put in a situation that it was my fault my son fell sick. ,I’m so tired of large companies like Public storage who take from the small hardworking people,,, it was just one payment. I will never suggest anyone to use a company like Public storage because they will take your money with the very small space and the large fees, but when you fall on hard times, they will never look at u as a customer.
Carla was awesome. Very helpful service. Thank you !!!
Carla is a great manager!! Very helpful and very nice.
Carla was efficient and knowledgeable. She set me up with easy access by setting me up with the public storage app.
Carla is excellent and amazing 👍🏻👍🏻👍🏻👍🏻
Black Dog Towing will do business with Carla any day of the week. She took good care.
The service and facility is wonderful! Carla was awesome!
Carla was great and excellent customer service, thank you Carla!
Carla has been so helpful! She really cares about providing good service. The location of this facility has been ideal for me.The costs involved with moving and storage have gone way up and hoping I won't be needing them again, but I know who I'd call, if I do.........Carla!
Carla was amazing from the time I reserved my unit online to the time I Ianded in town and finally had time to check out my furnishings after they were delivered and stored. She was there on Mothers Day to allow the moving truck into the gate and prior to that, she made sure I had the proper unit for the amount of stuff I had. She was there 24/7. Even when the phone went down at the office, she had someone else call me right away to make sure I felt comfortable and confident that despite the WiFi issues, she would be available. It’s stressful enough moving across the country but she had everything set for me on this part of my journey. She was so kind, helpful, friendly and professional. Can we all take lessons from her on how customer service is done?
Thank you, Carla. You rock! I am so grateful for your communication with me and for taking stress out of my weekend - for your courteous and above-and-beyond effort. 🙂🙂🙂
Great place and great customer service! Carla was fantastic!
Carla was amazing! First rate customer service!
Carla it’s great!! We did everything fast and easy! Thank you!!
Great location, big rig with our stuff was able to roll right up to the door near our air conditioned unit; Carla the onsite manager was super helpful prior to and on our move in day.
Tuve una buena experiencia muy excelente servicio con Carla con su ayuda y muy amable y muy buena app para el
Acceso a entrar muy buen servicio muchas gracias!!
Carla did a great job setting me up! Great deal! Cool app.
The place is very clean and temperature controlled. Carla was very helpful and a pleasure to work with.
We had a last minute change of plans for our move so ended up having to rent elsewhere but Marty was fantastic! Marty was super nice, knowledgeable, and was able to help us out! Thank you to the lovely people who work here. Marty is five stars! Thank You!
Carla was wonderful… made it so easy!! Very helpful!
Impressed with the level of customer service that Carla the manager provided. Highly recommend
Property manager Carla very helpful and accommodating!! Friendly & answered all questions and made positive suggestions.
THANK YOU CARLA
I rent here with Carla and she has done an excellent job.
Carla made moving in easy.
Carla, the property manager was very helpful in locating appropriate storage size for my needs. She walked me through the process of starting my e rental. I felt very confident that I will be in good hands at her very clean and safe storage facility. It was very obvious she takes pride in providing exemplary customer service.
Carla is great! Very helpful and a great attitude
We were very pleased to find this new (March 2021). We had been using a storage facility near Naples Airport. The convenience of the location was surpassed by the condition of the property and the climate-controlled units. The on-site manager, Trinity, was very knowledgeable and personable. She made the entire process, from registration to selection of the unit to move in extremely smooth. Trinity is a credit to the company.
Carla was pleasant and very thorough in setting up our new storage unit.