Public Storage Self-Storage Units at 4562 Chantilly Way, Milton, FL

Nice clean location Manager onsite provided great customer service and was super helpful getting me setup. Painless process and she was friendly. Hard to find these days

Allie is amazing, patient with my scatter brain and multitude of questions. She’s amazing!

Sonnet was great thank you

Allie helped me out when I was in a bind!! Thank you so much for your great customer service.

This is one of the best storage units I've ever had i really like the courtesy calls and reminders it definitely keeps you aware of payments and any issues

Clean facility. At first I loved being there. Three Climate control units is what I rented. They suck you in with an awesome inexpensive price per month, then start going up in price every 3 months. There were issues with the a/c unit not working in the hallway where my daughters two units are located in and they failed to call her to tell her that the a/c was not working for an entire month! So much for climate controlled. Didn’t even bother adjusting giving the tenants in that hallway a discount. They gave her a total credit of just $15 for her two units. I lost my job in Oct 2024 and got a different job in Nov 2024 but now I am unfortunately making $15,000 less per year. I received a notice of rate increase yesterday (this is not the first rate increase, there have been many) and drove up to the office to ask them to adjust due to my circumstances…only to find out that I have not just one rate increase but TWO. One is now $307 per month. The other is now $247 per month and the 3rd one is $190. I have NEVER been late on paying and was going to be a long-term customer…but today has changed my mind. They said that the units are just too much in demand for them to offer me any rate adjustment. So….a faithful always on-time paying customer means nothing to them. I am seriously struggling and corporate has no compassion. They said “how about we look at getting you in a smaller unit”. Yeah right! NOPE…no thank you. Looking into alternative options now. I personally have never complained about anything major at this facility until now. $307 for one large unit is crazy. Climate controlled storage unit facilities are way too expensive. If you are looking for short term storage, go for it, because they offer great deals to get you reeled in. But if you need something long term…I do not recommend going with Public Storage or any storage facility for that matter. They are all outrageously priced. Absolutely no compassion for a single woman who is seriously struggling to make ends meet right now and has been a great customer for almost two years.

Sonnet was fantastic!!! I had an issue with my online reservation, she called while I was on my way to the facility and made me an appointment. At my appointment with her, she helped me get everything squared away, helped me Download the app and get logged in, and showed me the features. She was extremely helpful, and I cannot praise her enough!!!

Friendly fast service. Dude was very helpful.

Mr Blake was a wonderful help with my storage. He answered all my questions and helped me with my auto pay, my insurance and everything. That man really knows his job, very nice and helpful person. Please do not lose him as an employee. That would be a mistake.

Sonnet was very helpful and nice.

Jade and Morgan was soooo nice! Storage units were top-notch quality. And The staff was super helpful and professional. Thanks again, Highly recommended!! A++++++++++++

Dontae I believe was his name made my move in so easy & very accessible! Prices are great! I did not have to worry about roaches or spiders as the unit is climate controlled! Will definitely come back if I ever need a storage space again! Thank you for great customer service & always calling to remind of a current bill due to avoid late fees!

Traci was great

Very helpful..Jade and Ryan

Sonnet was very helpful with installing the app I needed

Sonnet was super helpful and friendly today with helping us access the app

Jade was amazing and went over and beyond to get me in a unit today !!!! great personality and friendly.

We had an issue in the beginning reaching the office, but the Regional Manager, Ryan, called and demonstrated great customer service. They are very responsive to solving any issues. The unit was clean and ready to move in.

Nicholas is the best ! He helped me with a issue I had with the app and even got my monthly payment lowered !

Nicolas was very helpful with my unit purchase.

Sonnet is a SUPERSTAR!! 🤩

Great facility and staff! Amazing to work with! Highly recommend

Had a great experience with Mike helping with getting me all set up with two units. Such an easy and stress free process! Mike had great customer service skills and answered every question. Thanks Mike!

I love the fact that I was able to locate the facility and when I had questions, they were readily answered. It is so easy to have my payments on the autopay as well. This ensures that I don't accidentally overlook a payment. The unit is clean and in a controlled space so I have no need to worry about where anything is. I'm glad that I found them. The way and convience of the way it's set up is one less thing I have to worry about. I would reccomed them highly.

Sonnet, helped me with a billing problem. Fixed my issue quickly and even called me back the next day to follow up to make sure my issue was completely resolved.

I had a great experience with Mrs Sonnet. She was incredibly helpful and answered all my questions with patience. I had a complicated issue regarding my account, and Sonnet took the time to walk me through the process step by step. I truly appreciate her kindness and willingness to assist me. If you ever need assistance, I highly recommend reaching out to Mrs. Sonnet.

Very friendly and helpful

It’s always great working with the manager, Sonnet. She makes the storage experience as seamless as possible and I can’t recommend her highly enough.

Never an issue

Sonnet was extremely helpful. We finished up my paperwork over the phone and it was an easy quick process.

Shanon was the best. I recommend this storage facility. Very nice

Shannon is professional,personable and very capable of providing what you'll need. Always have all the helping need. A+

Thank you Shannon for answering all of my questions and putting my concerns to rest. Great customer service. I will be recommending this location to my friends and family.

Great and secure I would recommend them to a friend.

Very clean property and very friendly staff highly recommend

Very nice very welcoming

Very friendly people and makes moving easier when need a storage unit

Anette was an excellent help!

I have had 5 units here and since Public storage took over it had been nothing but fees, fees and more fees, rent raises, new requirements continuously, trying to make me download their app, so warm in the winter my furniture was effected(and it's supposed to be climate controlled) now trying to make us auto pay, ect... It never ends. I have emptied all my units and gone somewhere else. Wouldn't keep a unit here if it was free.

I’ve been a customer here for almost two years with no previous issues or concerns. Upon checking my unit a week ago, I noticed over 6 inches of brown water inside one of my storage bins. There was an active leak from the insulation that ruined everything in 1/3 of my larger unit. My boxes were not only saturated with water, mold had already begun to grow on furniture, and there was a serious roach infestation. Upon checking my second unit along the same side, there was also a leak in that one. When I contacted the property manager, Annette, I have never had worse customer service. There was zero empathy, talking over me not allowing me to finish or ask questions, and inaccurate information and lies regarding being contacted. They disclosed their building received damage from the storm that happened around the 9th earlier this month. Weeks ago from this point. They did not contact all the tenants to let them know. They also said the issue had been fixed. The district manager, Jennifer Sanders. was initially understanding and offered a refund for the month. A few days later I called to let her know I believed the leak was still active and that the roach infestation was severe. This time, it felt as if I was bothering even letting her know. Quote “I am not a roof expert”. Well neither am I, but I would think a district manager may want to know about building issues to better serve her customers, maybe not. I was finally able to empty both my units within the week and called back to let her know. Jennifer said she was only refunding for one of my units because “she’s not refunding everyone”. Although the contract said they would provide a climate controlled, secure storage space, I was not provided that nor do I feel that the company or any employee I spoke with took any accountability whatsoever. Bottom line, I would not rent here anytime soon until the leaks and roach infestation are dealt it. Even though they claim the leak has been fixed, the insulation is completed saturated and needs to be replaced. It hasn’t been my experience that they will disclose any information to their tenants, handle any issues professionally, structurally ensure their clients have a safe space for their belongings, or work to make it right.

Very great services , Casey took the time to show me around the the various storage units and helped me pick out the best one for my needs I cannot be any happier with the services. 5 stars highly recommend!!!!!

Despite having a terrible previous experience with the Public Storage on Davis HWY in pensacola I decided to give public storage another shot. I was surprised at how well this location operates. Shannon was very helpful in explaining all the new features like using the app to open the gate and the entire process. She didn't try to force a larger unit and instead explained which size storage would work best for my needs. Facility is very clean and secure.

Shannon is super helpful and friendly and very pleasant to work with.

Good customer service and fair prices

Fee, fee, fee, fee, bill looks like a phone bill, they sneakily don’t show you that there’s an insurance fee. Insurance… like we have to pay to insure… what a joke!

The storage area is nice and clean. The air is always cool in the storage unit and hallway. The employees are helpful too.

Was down in Florida looking for storage as we are moving south this winter. I was able to meet an employee outside name Casey I think, and he was able to answer all my questions and show me how well kept the grounds were. Made picking a place easy!

Casey Christensen treated me well with caring about my questions and concerns. Good customer service.

The attendant was very professional and patiently showed us several units that met our needs until we found the right-sized unit. She made the entire locker rental process a pleasant experience.

It’s storage… would be 5 stars but they call you constantly! Otherwise good

Shannon has been a great help to us since we first rented a storage space here last summer. Due to circumstances (none of which were the fault of Public Storage) we have had to make changes to our space and Shannon assisted us with each transition with a smile on her face!!! We would highly recommend the Chantilly location and Shannon for all your storage needs!!!

Service was great and the worker helped us with both units we rented. The units are very clean and air conditioned. Definitely recommend!

Always clean. Good price. Very good communication. Highly recommend.

I love the fact that it’s an inside storage. And the people are super nice. Love it here.

friendly staff, very clean, super easy access, all the units being climate controlled is definitely a huge bonus!!

Friendly staff and huge help from Casey. He’s definitely such a good guy and saw to all of our needs being met

BEWARE! They will tell you prices only change about once a year, my rate just went up by over $100 a month!

Affordable, clean, well lit and easy access

Shannon at Public Storage in Milton is wonderful! She is always so helpful. I totally recommend you store your items at this location.

Shannon is great and the property is very clean.

Nice, clean and climate-controlled storage facility! Shannon helped us switch our unit to another convenient unit. Great location, & customer service!!

Mrs. Shannon was so helpful and her customer service made the process so easy and fast . I highly recommend her and her property .

Shannon, was awesome with Customer service and communication

This location was very clean and convenient. Shannon was very knowledgeable and helpful.

Shannon was excellent!

Shannon has been amazing and so glad she is the manager there. When we had to move units(nothing to do with Public Storage), Shannon made it such a smooth transition. Thank you Shannon.

Clean, well lit both inside and out. Easy to access. App easy to use. Online application super simple. Received call from Shannon asking if all went well and if there was anything they could do or questions they could address for me. She was very friendly and helpful. Will recommend to all who need storage space.

After a minor hiccup. The ladies up front at the desk were a big hand!! Keep my things safe!!😉😉

Very good experience!

Shannon was very helpful! Just got the space so we’ll see how that works out, but they look very clean and pest free.

Great service

Quick, easy, secure, great employees! Shannon was the best!

Dayna was amazing! We were in desperate need of a unit and she made it happen and eased alot of worry for us!! Thank you so much again!!

I was locked out of my unit because I had left my key at home. Fortunately I met a woman named Dana who offered to help. Turned out that she had a set of bolt cutters and a few spare locks. Fast forward I'm in my unit have a new lock and a guardian angel

Thank u Danyna .I came out here from Indiana, and she helped me out alot.

Shannon was amazing. Very helpful and pleasant to work with. Very, very customer service oriented.

Customer service is amazing and very friendly

These people are so friendly and helpful. The prices are great too. I called and looked online for self storage and for less than the places not climate controlled, I ended up getting a bigger storage unit that is climate controlled through Public Storage. And the entire ordeal from the time I walked in the door until the time I started putting my stuff into my unit, was faster than even looking online for the other places. Public Storage is fast, affordable and friendly. I definitely recommend this place.

Absolutely horrible…. I’ve been doing business with chantilly storage since they opened I was cleaning out all my units and the owner knew I planned to be out by the time and didn’t tell me they sold to public storage. So they took over last week of the month I was there. They do not provide access to a dumpster they require for you to do pay for their insurance it is not an option and they apparently have trouble training their employees because when we couldn’t access the dumpster that I’ve used for years of having three units I asked a D employee on property what we were supposed to do with trash and he said they don’t allow access to the dumpster but we could go ahead and leave it in one of the units and he would take care of it because it would give him something to do mind you when I say trash I mean two boxes of outdated paperwork and one trash bag. They charged me for that month of service and an additional $300 and billed me a total of $350. I never once signed a contract with them. And the contract I had with Chantilly Storage said nothing about not having access to the dumpster. It was included I paid a total of $300 a month for three units with Chantilly Storage four over five years they were amazing. After this nightmare with public storage I’m so thankful that I already had plans to move out I feel badly for any of the other customers that get stuck with this company Chantilly Storage and Tony left a very tough act to follow good luck with these guys

Great Service very friendly. Good choice of storage.

My wife and I have used several storage places in the area, but Chantilly is by far the best. The compound is large enough that it makes getting in and out of the units extremely easy. I will never use any other storage and I highly recommend Chantilly to anyone needing a storage unit