Public Storage Self-Storage Units at 4562 Chantilly Way, Milton, FL

Never an issue

Sonnet was extremely helpful. We finished up my paperwork over the phone and it was an easy quick process.

Shanon was the best. I recommend this storage facility. Very nice

Shannon is professional,personable and very capable of providing what you'll need. Always have all the helping need. A+

Thank you Shannon for answering all of my questions and putting my concerns to rest. Great customer service. I will be recommending this location to my friends and family.

Great and secure I would recommend them to a friend.

Very clean property and very friendly staff highly recommend

Very nice very welcoming

Very friendly people and makes moving easier when need a storage unit

Anette was an excellent help!

I have had 5 units here and since Public storage took over it had been nothing but fees, fees and more fees, rent raises, new requirements continuously, trying to make me download their app, so warm in the winter my furniture was effected(and it's supposed to be climate controlled) now trying to make us auto pay, ect... It never ends. I have emptied all my units and gone somewhere else. Wouldn't keep a unit here if it was free.

I’ve been a customer here for almost two years with no previous issues or concerns. Upon checking my unit a week ago, I noticed over 6 inches of brown water inside one of my storage bins. There was an active leak from the insulation that ruined everything in 1/3 of my larger unit. My boxes were not only saturated with water, mold had already begun to grow on furniture, and there was a serious roach infestation. Upon checking my second unit along the same side, there was also a leak in that one. When I contacted the property manager, Annette, I have never had worse customer service. There was zero empathy, talking over me not allowing me to finish or ask questions, and inaccurate information and lies regarding being contacted. They disclosed their building received damage from the storm that happened around the 9th earlier this month. Weeks ago from this point. They did not contact all the tenants to let them know. They also said the issue had been fixed. The district manager, Jennifer Sanders. was initially understanding and offered a refund for the month. A few days later I called to let her know I believed the leak was still active and that the roach infestation was severe. This time, it felt as if I was bothering even letting her know. Quote “I am not a roof expert”. Well neither am I, but I would think a district manager may want to know about building issues to better serve her customers, maybe not. I was finally able to empty both my units within the week and called back to let her know. Jennifer said she was only refunding for one of my units because “she’s not refunding everyone”. Although the contract said they would provide a climate controlled, secure storage space, I was not provided that nor do I feel that the company or any employee I spoke with took any accountability whatsoever. Bottom line, I would not rent here anytime soon until the leaks and roach infestation are dealt it. Even though they claim the leak has been fixed, the insulation is completed saturated and needs to be replaced. It hasn’t been my experience that they will disclose any information to their tenants, handle any issues professionally, structurally ensure their clients have a safe space for their belongings, or work to make it right.

Very great services , Casey took the time to show me around the the various storage units and helped me pick out the best one for my needs I cannot be any happier with the services. 5 stars highly recommend!!!!!

Despite having a terrible previous experience with the Public Storage on Davis HWY in pensacola I decided to give public storage another shot. I was surprised at how well this location operates. Shannon was very helpful in explaining all the new features like using the app to open the gate and the entire process. She didn't try to force a larger unit and instead explained which size storage would work best for my needs. Facility is very clean and secure.

Shannon is super helpful and friendly and very pleasant to work with.

Good customer service and fair prices

Fee, fee, fee, fee, bill looks like a phone bill, they sneakily don’t show you that there’s an insurance fee. Insurance… like we have to pay to insure… what a joke!

The storage area is nice and clean. The air is always cool in the storage unit and hallway. The employees are helpful too.

Was down in Florida looking for storage as we are moving south this winter. I was able to meet an employee outside name Casey I think, and he was able to answer all my questions and show me how well kept the grounds were. Made picking a place easy!

Casey Christensen treated me well with caring about my questions and concerns. Good customer service.

The attendant was very professional and patiently showed us several units that met our needs until we found the right-sized unit. She made the entire locker rental process a pleasant experience.

It’s storage… would be 5 stars but they call you constantly! Otherwise good

Shannon has been a great help to us since we first rented a storage space here last summer. Due to circumstances (none of which were the fault of Public Storage) we have had to make changes to our space and Shannon assisted us with each transition with a smile on her face!!! We would highly recommend the Chantilly location and Shannon for all your storage needs!!!

Service was great and the worker helped us with both units we rented. The units are very clean and air conditioned. Definitely recommend!

Always clean. Good price. Very good communication. Highly recommend.

I love the fact that it’s an inside storage. And the people are super nice. Love it here.

friendly staff, very clean, super easy access, all the units being climate controlled is definitely a huge bonus!!

Friendly staff and huge help from Casey. He’s definitely such a good guy and saw to all of our needs being met

BEWARE! They will tell you prices only change about once a year, my rate just went up by over $100 a month!

Affordable, clean, well lit and easy access

Shannon at Public Storage in Milton is wonderful! She is always so helpful. I totally recommend you store your items at this location.

Shannon is great and the property is very clean.

Nice, clean and climate-controlled storage facility! Shannon helped us switch our unit to another convenient unit. Great location, & customer service!!

Mrs. Shannon was so helpful and her customer service made the process so easy and fast . I highly recommend her and her property .

Shannon, was awesome with Customer service and communication

This location was very clean and convenient. Shannon was very knowledgeable and helpful.

Shannon was excellent!

Shannon has been amazing and so glad she is the manager there. When we had to move units(nothing to do with Public Storage), Shannon made it such a smooth transition. Thank you Shannon.

Clean, well lit both inside and out. Easy to access. App easy to use. Online application super simple. Received call from Shannon asking if all went well and if there was anything they could do or questions they could address for me. She was very friendly and helpful. Will recommend to all who need storage space.