Public Storage Self-Storage Units at 8953 Terrene Ct, Bonita Springs, FL

T E R R I B L E. Elevator has been down for over 2 weeks now, with no end in sight. Talking to anyone there is almost impossible, and communication and updates about when situation will be fixed are completely non existent. RUN AWAY FROM THIS PLACE. get a unit somewhere else.

Another great visit to our nearby Public Storage in Bonita Springs, Florida! Samantha was filling in for an employee who could not work this afternoon at the Terrene Court establishment. For much of the hour or so we were there, Samantha was double tasking. And she managed to with that well—-like a real pro!

Nicole was wonderfully helpful! I had many questions, and she took the time to explain everything.

This public storage facility is spotless, well-managed and very reasonable! Nicole and is super friendly and helpful! We set up an account in no time. She is very efficient and got things together for us very quickly. I highly recommend this storage facility!

Nichole at Bonita Springs was wonderful very patient and friendly I would recommend this storage site to all our friends

Nicole was extremely helpful, friendly and knowledgeable

I was having some problems navigating the process of it all, including having movers have access to the unit. All silly stuff, but Nicole was very patient and helpful and made it all easy. Thanks!!

Marcus & Nicole we’re excellent, seamless process and explained all details.

The manager, Nicole, made the move-in experience, seamless and easy. She was professional, kind, patient and beyond helpful. Any questions I had she had the answer and made the experience pleasant.

Outstanding service by Nicole. Signed up in very efficient way. Covered all the details perfectly

Excelente atención, Nicol

No one ever returned my calls after I rented unit online. No one was at facility office when I met my moving truck from 9 till 12. Storage facility is good.

Nicole from this facility was extremely helpful and knowledgeable. She made my experience very nice and easy. You are lucky to have such a great person taking care of clients.

Words can not express how Nicole and Jamie treated me during an extremely difficult time. They made moving the easiest part of relocating my business. Thank you for your professionalism and support and ease of everything. Thanks again!😎🇺🇸

Nicole was the best help ever!! So nice and had all the correct answers for me!! I’m sure she will be a valued employee for years! Thank you Nicole!!!! A tough time made very easy.

Nicole was very helpful plus helped me find a sofa.

These folks have just raised my monthly rent by $40 without so much as a notification. I thought that sort of thing was illegal. My little 5'x10' is costing me a little over $190.00 per month now in August 2024. In August 2018, the rent for this unit was $65.60 per month. By August 2022 the monthly rent had increased to $97.92. By August 2023 the monthly rent I paid was $121.24. Now as of August 2, 2024 they now have started charging my account $190.38. On July 2, 2024 my account was charged $150.40. No notice of an August increase on rent to follow.... Wow. I know things are more expensive but wow! The customer/consumer takes it on the chin at Public Storage. It doesn't matter to them that I'm a Veteran, either. Oh, BTW. I just looked at the company's stock price. Wow! Edit 8-6-24: There has been a response from 2 different people. The first, a female, told me they will hold the rent hike for 6 months. Today a district manager called and quite frankly, I'm confused. I don't need stress over this, my health is bad enough. The company, Public Storage, had apparently sent the notice to my old address. So, even though all my other mail reaches me, that notice did not. So the company tried to notify me of the $40 a month rent increase, increasing my payment to a little over $190.00 a month (for a 10' x 5' climate controlled unit.) That was apparently supposed to start at the beginning of August. I can only hope that the first call I received from the female representative is correct. That would be very helpful to me right now....

I worked with Nicole. What an incredible experience and her professionalism is above and beyond. Solid experience.

Jamilla is on top of the game. She took very good car of me. Highly recommended.

Nicole is awesome to work with! Thank you. Have had units here for years and always a pleasure to work with.

Excellence customer service! Nicole is extremely knowledgeable! She answered all my questions and was very friendly and super efficient!

The employee was very cooperative and knowledgeable. It was a pleasure to do business

Nicole was excellent highly recommended

Thanks Nicole, Excellent

Carmen was the best in helping me check in and become familiar with the area.

Nicole was amazing!! I’m a college student and she helped me out tremendously.

Nicole did amazing with helping me pick the perfect unit for my needs. She was very good at explaining all of the policies to me because I have a hard hard time understanding stuff like that. Give her a promotion :)

I needed a parking place for my RV and I contacted Public Storage. I spoke with Carmen. It was so easy after filling in the forms online. I then met Her at the office and we had a smooth transition Carmen is the best.great price!

Carmen gave me amazing customer service. She went above and beyond to help me. Thanks so much Carmen for helping me and making my day better.

CARMEN JOE ME ATENDIERON MUY AMABLE LO RECOMIENDO

Samantha is a cheerful tireless and very competent worker you are lucky to have her...TAKE CARE OF HER!!!!

Very helpful and friendly staff Member. It was a pleasure working with her. Would recommend to all

Betty was very nice and helped us get setup within 15 mins!

I enjoy having my storage unit here, easy access in a location thats easy to get in and out of. Staff is friendly.

Betty was amazing and super helpful

The Public Storage associate was very attentive and easy to work with and looking after our best interests, a seamless process.

I can’t say enough of how helpful both Victoria & Samantha are at PS in Bonita. They spent several hours correcting a billing issue for me, & stayed in touch with me the entire time. Excellent Customer Service, and highly recommend this location! ⭐️⭐️⭐️⭐️⭐️

I am so pleased by the service of Samantha and Joe provided today. I booked a wrong size storage unit yesterday and wanted to change the size. I spoke with Joe and he said that I need to come in to the office to change it. So I made an appointment with him at 5:30pm. For whatever reason I went to old 41 storage place and there, Samantha welcome me with a big smile.😊. She figured out that I was at the wrong storage place, but she tried to get my information to help me make the change. Since she couldn’t find my information on the web site she sent me to Joe. When I got to the right address it was just 6 minutes before 6pm. I apologized to Joe that I was late. Joe is such a very nice guy. 😊 He calmed me down and asked me not to worry. He said that to make customers happy was his goal. I can’t thank both Joe and Samantha enough for the help they provide. They truly are amazing.

Tiffani was a great attendant. She is very helpful and kind. Thank you for providing such an outstanding customer service.

The agent Tiffani was absolutely great. She was fast and efficient and very knowledgeable about the area as I am new around here and was looking for good food recommendations.

Tiffany was the lovliest woman. So helpful and I just wanted to make sure everyone knows that! Above and beyond is her motto and I love that. Thank you.

Be aware that they raise your rent with escalations Also late fee happy. I have had problems with the auto payments. We are in process of getting our storage moved. Would not recommend.

Excellent service,went out of there way to get me in immediately,thanks guys

First off Randy that everyone raves about is no longer there. At this time there is no manager at this location. I dropped my van off on Oct 30, 2023 before heading back to Michigan. Outdoor space number and I put a nice cover on it to keep the weather off. Ray was very accommodating. I made an unexpected trip back down to Bonita Springs Dec 7th for a weekend trip. Went to Public Storage to get my van out to use for the weekend. The cover was laying neatly on the ground next to the drivers side, which was strange since I put it on tight. I put the cover in the back seat. Started my van and proceeded to drive out the gates. I stopped to adjust my side mirrors. I was shocked to see that my drivers side bumper had been damaged. Not only damaged but someone put bondo body filler on it and sanded it down. A very poor repair job. The bumper is also out of alignment. I went inside to get someone. They were shocked as well. They assured me that they would go through the camera footage to see what happened and when. When I went to call Ray they advised me that he was no longer with the company as of a few weeks ago. I was given the name and number of the district manager to see what my next steps were. I called and left a message. Later I found out he was on vacation until the 18th. I had to fly back on the 11th. I left another message the 18th. He called and it did not go well. I thought I was to get instruction of how to move forward. He was very non empathetic and said I should have known what to do. They did find the footage of what happened. However the picture is to dark as the security lights were not working on my side. They also won't give me any information without a police report. I assumed they would be great about this and work with me. Then he hung up on me. I stored my vehicle there assuming it would be safe. I am back in Michigan. I am not able to get my van out of there or file a police report, as I need to be there in person. Merry Christmas to me from Public Storage, The officers said this was actually a first. They couldn't believe it either. Most are assuming it was an employee. What customer is going to damage a vehicle, go get supplies, and use a sander thinking they wouldn't get caught. Beware of the lack of concern if something happens.

Too expensive and they made me pay for a whole month when we moved our stuff out on the 6th.

Randy the onsite manager was extremely helpful with our move in. He made the whole stressful process a lot easier making himself available anytime.

Randy was very helpful, professional, and the location was clean

I have been storing here for 8 years and Randy the property manager is excellent. He’s always very helpful and accommodating. The storage facility is clean and well maintained and I would highly recommend this place is you need storage space.

Take it from me, Randy will make storage the easy part of your move. He found us an excellent unit to store our five bedroom house. Big elevators and free loading carts available!!

Great location for storage. Randy was awesome.

Love Randy!!!! He was amazing with selecting our unit and moving it over by a door or two. He was super attentive to our needs, checking in on us when we moved in and then helping us find a smaller unit super close for connivence. This guy truly goes above and beyond to help make moving (in our case) as stress as possible!

Excellent service from Randy. Highly recommended.

We have been a customer of Public Storage in Bonita Springs, Florida for many years. The manager of this location Randy is the best. He always greets you with a smile and he is always willing to help you. He is friendly, professional, knowledgeable and a hard working manager. He keeps the inside and outside facility super clean and in well maintained condition. We believe that Randy, the manager is an important asset to the company. We are blessed to have him as a manager at our storage facility to watch over all the storages in the facility. If there was more than 5 stars we would have attributed them for Randy. Keep up the fantastic work Randy.

Randy, the property manager goes above and beyond to support his customers

This storage facility is great. Clean, air conditioned and safe. Randy is awesome to deal with and he goes out of his way to help you however he can.

The building is clean and well maintained! Manager Randy is extremely helpful and knowledgeable. He made our move-in experience easy, He is always there to help!

Helga and Randy are knowledgeable and professional in every aspect. The facility is always neat and clean. I feel confident in knowing my storage items are safe and secure.

Great experience storing our daughters college room for the summer. Randy was very helpful and made the exit process very efficient. Highly recommend.

I have been doing business with this public storage for a while and customer service is outstanding, thanks to Randy who really went the extra miles with our requests!

Randy made both halves of our move as smooth and painless as possible. He helped us with the gate code app and was super communicative during the length of our stay. The storage unit was spotless when we received it, the padlock was right where he said it would be, and he was very supportive throughout the whole process. If I ever needed a storage unit again in southwest Florida, I would definitely use Public again. Thanks, Randy!

This is a great storage facility. Reasonably priced, clean, easy but secure access, plenty of carts for moving things in and out, and FANTASTIC service from the manager Randy! He was super helpful in making this experience stress free. I highly recommend!

Randy is AMAZING! He made my transition to a new unit seamless. Not only did he give me options for a new unit, he went above and beyond and walked me throughout the property helping me pick out the perfect spot.

Randy is great! I was dreading my move out, thinking it would be a hassle and more fees would be applied, my experience was the opposite. Randy answered all my questions my move was smooth and easy. I rented a climate controlled unit there for three years and never had an issue. They kept up to date and when hurricane Ian impacted our area. The facility is well-kept, very clean with multiple units of all sizes available. I will definitely use again if needed.

Love the convenience and location. Always clean. Randy is always really helpful and nice.

Randy was amazing to work with. He had great customer service, knew exactly what I needed, and expedited my check in. This is also the most clean storage facility I have ever seen.

Randy, was courteous, kind, friendly, helpful, and always a smile & a Hello when arriving! Randy was a pleasure to work with. Randy made my job of emptying friends storage unit easier and less stressful. I recommend this storage facility and their employees and of course Randy!

Yesterday, I had to find a storage unit for my RV travel trailer before traveling overseas. Beginning with the first call to inquire about price and availability, Randy was more than helpful. He went WAY out of his way to make things work for me. After completing the check-in and parking of the trailer, I had the distinct feeling that I had never before experienced such a high degree of professionalism and friendliness in a business transaction. I wish the best for Randy, and I highly recommend his services at Public Storage to others.

I was about to leave a 1 star when Randy intervened. He’s super efficient. Having left some items in storage while I went to Europe for a time I have been trying to resolve an issue with charging my card for payment for weeks now. He kindly explained that Laura the district manager had been badly injured and was on medical leave. Get well Laura! And thank you to Randy for resolving with terrific service!

Randy was great

Gentlemen from storage saved our part from dumpster!!!

I’m very happy I picked this storage location. Randy, the property manager always goes above and beyond when addressing any questions or last-minute requests, and he is very diligent when resolving technical issues, or when one is looking into switching storage units. The location is very convenient and central, and the fact that I can park right next to my storage unit is a big plus. The facilities are well kept and clean, customer service is consistent and welcoming, and the prices are way better compared to nearby storage facilities where service is not as good. Thanks so much Randy for the awesome customer experience!

Came in to pay on unit ebony was a pleasant smile very nice as well

Beware. Late fees were applied on the day my monthly bill fell due. Despite me giving my card details and being led to believe my card would be charged monthly until I decided to cancel. It was not and a $ 25 late charge was made against my card. A total con job. Very angry about this. And you can never seem to get in touch with anyone//customers are kept at a distance.

The owner is this storage facility is a pleasure to work with! Very clean and well kept. Highly recommend!

Never too late to review when you get good service. I rented from here from February last year till February 2023. I can say that Randy is an outstanding manager. I rented a parking spot from here and he called to let me know one of my tires was low on air. What storage facility does that! Kudos to you Randy for excellent customer service and support!!

Randy is THEE best. Aside the fact he is very personable and funny, he is all around just a great person. He is good to his word and so helpful. He put me on a waiting list as promised and actually followed up with me when a space opened. I wish everyone had customer service like Randy does. You have to go see Randy if you need storage.

Totally excellent storage facility. The facility is clean, well maintained, reasonably priced and exceptionally run. Randy, the manager, goes above and beyond to make sure your move in and experience here is outstanding. I highly recommend this storage facility without reservation.

Randy was awesome for helping me get an air conditioned unit within one day. He made me feel safe and assured me that the whole location is gated for safety. Very professional experience!

Randy was excellent in facilitating a transfer to another storage unit that better fits my needs. He does an excellent job managing this property.

Randy the manager is the best!! He is very proficient, polite and accommodating.

This is a great place to store your stuff. Climate controlled great security. Open 6AM to 9PM 7-days a week.

Since Randy has been the onsite manager my interactions with him are very professional. Randy is there to help those who have difficulty with the gate code or their cell phone access. The facility is clean, the office organized. I'd give Randy a rating of 9.5👍

Thank you randy

The Manager “Randy” is one of the most helpful, thoughtful, and professional individuals to work with. Any concerns or questions I had were addressed promptly and with respect for my needs. In some cases he went above and beyond assisting me with orchestrating my container delivery process helping me with advice and experience. Aside from Randy’s great service the facility is well kept, clean, and large to accommodate a wide variety of storage needs. I do recommend trying this establishment for anyone interested in storage space.

Randy at Public Storage in Bonita Springs absolutely ROCKS!! He knows and anticipates every question one has about renting a storage unit. He actually lives on the property and that added to my confidence as I would come and go throughout the operating hours. Since I was collecting and storing my only belongings after being totally wiped out by Hurricane Ian, I needed confidence and security. Public Storage provided it! The boss, whoever that is, could NOT improve on the service and guidance, and confidence rendered by their star employee Randy. And, I thank you!

I cannot say enough kind words about RANDY. I am the store manager for Calvin Klein and have had two units majority of the year. He keeps my business because he is informative, kind, goes out of his way to help and just has an amazing heart. We appreciate this service as it is what we give to our clients in our stores. Thank you!

After failing to make use of a CubeSmart storage unit in Fort Myers with the aftermath of Hurricane Ian, I turned to this Public Storage location in Bonita Springs for help in storing the belongings my family managed to salvage from our destroyed home after a friend's recommendation. Randy made the whole experience absolutely stress free with his professionalism, knowledge, and friendliness. He would give sound directions that helped make the whole process go smoothly both when applying to rent out a unit and upon vacating the unit. If this message reaches out to him, I'd like to express my deepest gratitude and wish him continued success and good health!

Randy was so helpful when we lost home due to hurrican Ian. We will never forget how kind and helpful he was.

Randy helped me and my family out a lot!

Rented my first unit, Randy got me what I needed, and he was awesome! Great and easy transaction.

Just rented a unit and service was excellent...Randy was awesome, he made it easy to get this done.

Randy is awesome. Very clean property. Excellent customer service

JoEllen was very helpful and had a very good additude

She was efficient and helpful she had a great additude

Fantastic experience from beginning to end. Need space? Here’s your place.

I moved out of my unit mostly due to a large price increase not long after I moved in. I always paid by automatic deduction the first of every month. I notified them I was moving out on the 16th and when I went into the office I asked the lady how I get a refund of the unused portion from the remainder of the month. She told me I had to call the main office and gave me their number. Upon calling them I was told that they don't credit unused prepaid portions of the rent paid. It would have been nice if the lady had been honest with me in the first place. I'm sure they rented it to someone else and collected double rent for that remainder of the month. UNETHICAL BUSINESS PRACTICES.

So far so good. Just rented the vehicle parking space recently. Randy was quick, efficient, and informative.

Randy Was a very polite and very well mannered person the personal service was awesome thank you Randy. D Johns

Would just love to applaud the work of the two employees I believe were named Melanie and Randy! They were absolutely so sweet and helped with the process of getting a unit made it so easy! 10/10 would definitely recommend renting from here great people and prices were great also! Just wanted to say thank you lots!

Thank you Randy for for helping us with a 10x15 storage unit on such short notice after Hurricane Ian took our roof off. We realized this was not going to be large enough and Randy told us to wait, something will come up. This is difficult trying to line up movers and wondering what you will do if nothing larger becomes available. Randy again said make sure you answer your phone when I call. He was a life line for us. He found us a 10x20, the movers came , it was super clean and our things fit. What a relief to us to be able to check this problem off our to do list. Randy, is professional, cares about your moving issues and we would recommend Randy and this Public Storage in Bonita Springs to store your home goods in climate control spaces. Thanks Randy for all your help.

Randy was the best, he knew his buisness well, made us feel very comfortable and safe, and storage unit he gave us was perfect at a great price for our needs. Thank you so much Randy for making us feel at ease..

Carla, from the store on 15800 Old 41in North Naples, is awesome, she could not have been more helpful.

This was our first time using a storage unit. We moved from a house in NJ to a condo in Bonita Springs last week. When I spoke to Randy on the phone he steered us into an affordable unit knowing that we’re probably gonna have stuff there for quite a while. And he explained everything clearly and yesterday when we showed up with the moving truck he was there to greet us and make sure I knew how everything worked. He is on top of his game. Can’t go wrong here.

Nice and clean storage. The manager Randy is super easy going, friendly and helpful

Randy was great! I’ve had a storage unit with this location multiple times! Always so nice and prices are affordable! Definitely recommend this company to store your belongings!

Randy was very kind and helpful I appreciated his service

Had nothing but a good experience here. Randy went above and beyond. Thank you

Overall good experience in the end. The property manager made it right in the end but corporate does not designate very much power for them to run their property. I would give 5 stars solely on the basis of the current property manager.

Great service

Randy is awesome!

I pay for an air conditioned unit and when I went today it was HOT with no A/C. The manger did come and tell me the A/C would be fixed next week. I do hope so since it is to Hot up there to stay and go thru my stuff in the unit.

Karen was fabulous!!! Very helpful and a huge help. HIGHLY RECOMMEND

Karen was a great assistant. She helped us get exactly what we needed when our unit we looked at and reserved suddenly become unavailable during her reserving. I highly recommend this location and her. Great person!

My husband and I needed a storage unit that would allow access for a large truck to pick up a pallet, Karen was very kind and helpful in our search! Highly recommend!

Sarah was very helpful and professional in getting me set up in my unit. Much appreciated

Sarah was being very helpful helping us find a unit for our needs.

Easy in and out access indoor storage is air-conditioned and dry with plenty a room to move your supplies in the storage area

Professional, efficient, economical. Great experience! Give Sarah and Anthony a raise!

Sarah deserves 10 Stars!!!

Way to go Randy and Sarah! He guided me to the best unit for my needs and she helped me open the gate with my phone! Great customer service

Sarah and Randy helped me find a great unit, best experience!! She showed me how to open the gate with my phone and protect my belongings in storage. Thank you!!

Sarah was great thanks so much!!