Public Storage Self-Storage Units at 8953 Terrene Ct, Bonita Springs, FL

The employee was very cooperative and knowledgeable. It was a pleasure to do business

Nicole was excellent highly recommended

Thanks Nicole, Excellent

Carmen was the best in helping me check in and become familiar with the area.

Nicole was amazing!! I’m a college student and she helped me out tremendously.

Nicole did amazing with helping me pick the perfect unit for my needs. She was very good at explaining all of the policies to me because I have a hard hard time understanding stuff like that. Give her a promotion :)

I needed a parking place for my RV and I contacted Public Storage. I spoke with Carmen. It was so easy after filling in the forms online. I then met Her at the office and we had a smooth transition Carmen is the best.great price!

Carmen gave me amazing customer service. She went above and beyond to help me. Thanks so much Carmen for helping me and making my day better.

CARMEN JOE ME ATENDIERON MUY AMABLE LO RECOMIENDO

Samantha is a cheerful tireless and very competent worker you are lucky to have her...TAKE CARE OF HER!!!!

Very helpful and friendly staff Member. It was a pleasure working with her. Would recommend to all

Betty was very nice and helped us get setup within 15 mins!

I enjoy having my storage unit here, easy access in a location thats easy to get in and out of. Staff is friendly.

Betty was amazing and super helpful

The Public Storage associate was very attentive and easy to work with and looking after our best interests, a seamless process.

I can’t say enough of how helpful both Victoria & Samantha are at PS in Bonita. They spent several hours correcting a billing issue for me, & stayed in touch with me the entire time. Excellent Customer Service, and highly recommend this location! ⭐️⭐️⭐️⭐️⭐️

I am so pleased by the service of Samantha and Joe provided today. I booked a wrong size storage unit yesterday and wanted to change the size. I spoke with Joe and he said that I need to come in to the office to change it. So I made an appointment with him at 5:30pm. For whatever reason I went to old 41 storage place and there, Samantha welcome me with a big smile.😊. She figured out that I was at the wrong storage place, but she tried to get my information to help me make the change. Since she couldn’t find my information on the web site she sent me to Joe. When I got to the right address it was just 6 minutes before 6pm. I apologized to Joe that I was late. Joe is such a very nice guy. 😊 He calmed me down and asked me not to worry. He said that to make customers happy was his goal. I can’t thank both Joe and Samantha enough for the help they provide. They truly are amazing.

Tiffani was a great attendant. She is very helpful and kind. Thank you for providing such an outstanding customer service.

The agent Tiffani was absolutely great. She was fast and efficient and very knowledgeable about the area as I am new around here and was looking for good food recommendations.

Tiffany was the lovliest woman. So helpful and I just wanted to make sure everyone knows that! Above and beyond is her motto and I love that. Thank you.

Be aware that they raise your rent with escalations Also late fee happy. I have had problems with the auto payments. We are in process of getting our storage moved. Would not recommend.

Excellent service,went out of there way to get me in immediately,thanks guys

First off Randy that everyone raves about is no longer there. At this time there is no manager at this location. I dropped my van off on Oct 30, 2023 before heading back to Michigan. Outdoor space number and I put a nice cover on it to keep the weather off. Ray was very accommodating. I made an unexpected trip back down to Bonita Springs Dec 7th for a weekend trip. Went to Public Storage to get my van out to use for the weekend. The cover was laying neatly on the ground next to the drivers side, which was strange since I put it on tight. I put the cover in the back seat. Started my van and proceeded to drive out the gates. I stopped to adjust my side mirrors. I was shocked to see that my drivers side bumper had been damaged. Not only damaged but someone put bondo body filler on it and sanded it down. A very poor repair job. The bumper is also out of alignment. I went inside to get someone. They were shocked as well. They assured me that they would go through the camera footage to see what happened and when. When I went to call Ray they advised me that he was no longer with the company as of a few weeks ago. I was given the name and number of the district manager to see what my next steps were. I called and left a message. Later I found out he was on vacation until the 18th. I had to fly back on the 11th. I left another message the 18th. He called and it did not go well. I thought I was to get instruction of how to move forward. He was very non empathetic and said I should have known what to do. They did find the footage of what happened. However the picture is to dark as the security lights were not working on my side. They also won't give me any information without a police report. I assumed they would be great about this and work with me. Then he hung up on me. I stored my vehicle there assuming it would be safe. I am back in Michigan. I am not able to get my van out of there or file a police report, as I need to be there in person. Merry Christmas to me from Public Storage, The officers said this was actually a first. They couldn't believe it either. Most are assuming it was an employee. What customer is going to damage a vehicle, go get supplies, and use a sander thinking they wouldn't get caught. Beware of the lack of concern if something happens.

Too expensive and they made me pay for a whole month when we moved our stuff out on the 6th.

Randy the onsite manager was extremely helpful with our move in. He made the whole stressful process a lot easier making himself available anytime.

Randy was very helpful, professional, and the location was clean

I have been storing here for 8 years and Randy the property manager is excellent. He’s always very helpful and accommodating. The storage facility is clean and well maintained and I would highly recommend this place is you need storage space.

Take it from me, Randy will make storage the easy part of your move. He found us an excellent unit to store our five bedroom house. Big elevators and free loading carts available!!

Great location for storage. Randy was awesome.

Love Randy!!!! He was amazing with selecting our unit and moving it over by a door or two. He was super attentive to our needs, checking in on us when we moved in and then helping us find a smaller unit super close for connivence. This guy truly goes above and beyond to help make moving (in our case) as stress as possible!

Excellent service from Randy. Highly recommended.

We have been a customer of Public Storage in Bonita Springs, Florida for many years. The manager of this location Randy is the best. He always greets you with a smile and he is always willing to help you. He is friendly, professional, knowledgeable and a hard working manager. He keeps the inside and outside facility super clean and in well maintained condition. We believe that Randy, the manager is an important asset to the company. We are blessed to have him as a manager at our storage facility to watch over all the storages in the facility. If there was more than 5 stars we would have attributed them for Randy. Keep up the fantastic work Randy.

Randy, the property manager goes above and beyond to support his customers

This storage facility is great. Clean, air conditioned and safe. Randy is awesome to deal with and he goes out of his way to help you however he can.

The building is clean and well maintained! Manager Randy is extremely helpful and knowledgeable. He made our move-in experience easy, He is always there to help!

Helga and Randy are knowledgeable and professional in every aspect. The facility is always neat and clean. I feel confident in knowing my storage items are safe and secure.

Great experience storing our daughters college room for the summer. Randy was very helpful and made the exit process very efficient. Highly recommend.

I have been doing business with this public storage for a while and customer service is outstanding, thanks to Randy who really went the extra miles with our requests!

Randy made both halves of our move as smooth and painless as possible. He helped us with the gate code app and was super communicative during the length of our stay. The storage unit was spotless when we received it, the padlock was right where he said it would be, and he was very supportive throughout the whole process. If I ever needed a storage unit again in southwest Florida, I would definitely use Public again. Thanks, Randy!

This is a great storage facility. Reasonably priced, clean, easy but secure access, plenty of carts for moving things in and out, and FANTASTIC service from the manager Randy! He was super helpful in making this experience stress free. I highly recommend!

Randy is AMAZING! He made my transition to a new unit seamless. Not only did he give me options for a new unit, he went above and beyond and walked me throughout the property helping me pick out the perfect spot.

Randy is great! I was dreading my move out, thinking it would be a hassle and more fees would be applied, my experience was the opposite. Randy answered all my questions my move was smooth and easy. I rented a climate controlled unit there for three years and never had an issue. They kept up to date and when hurricane Ian impacted our area. The facility is well-kept, very clean with multiple units of all sizes available. I will definitely use again if needed.

Love the convenience and location. Always clean. Randy is always really helpful and nice.

Randy was amazing to work with. He had great customer service, knew exactly what I needed, and expedited my check in. This is also the most clean storage facility I have ever seen.

Randy, was courteous, kind, friendly, helpful, and always a smile & a Hello when arriving! Randy was a pleasure to work with. Randy made my job of emptying friends storage unit easier and less stressful. I recommend this storage facility and their employees and of course Randy!

Yesterday, I had to find a storage unit for my RV travel trailer before traveling overseas. Beginning with the first call to inquire about price and availability, Randy was more than helpful. He went WAY out of his way to make things work for me. After completing the check-in and parking of the trailer, I had the distinct feeling that I had never before experienced such a high degree of professionalism and friendliness in a business transaction. I wish the best for Randy, and I highly recommend his services at Public Storage to others.

I was about to leave a 1 star when Randy intervened. He’s super efficient. Having left some items in storage while I went to Europe for a time I have been trying to resolve an issue with charging my card for payment for weeks now. He kindly explained that Laura the district manager had been badly injured and was on medical leave. Get well Laura! And thank you to Randy for resolving with terrific service!

Randy was great

Gentlemen from storage saved our part from dumpster!!!