The onsite staff, Thomas and Rocky are a great team and very efficient. A pleasure to work with.
Great service from Rocky! Had issues with my account but he helped me through it.
I just want to take a moment to express how grateful I am for Rocky! From the moment I walked in, Rocky made the whole process of getting my storage space easy and stress-free. He was patient, friendly, and went above and beyond to make sure I understood everything and got exactly what I needed. You can tell he genuinely cares about his customers. It’s rare to find someone so professional and kind these days. Thank you, Rocky, for taking such great care of me — you made this experience amazing!
Rocky went out of his way to help me, He is what customer service is about. Thank you Rocky
Rocky is the best. Always the biggest smile and the best attitude! <3
Rocky was so super helpful and sweet in getting me all set up with my storage unit! Definitely made an awkward situation so much less so!
rocky was absolutely fantastic !! supper nice n helpful guy ! i will definitely be coming back
Rocky was a big help with fixing an issue we had with our account. Plus the place normally looks great and in a convenient location.
Rocky explained everything and answered all my questions
Really nifty place to store my essentials while I'm on the go. Clean looking property!
The process of getting a storage unit was great, very simple online application process, access code was texted to me promptly, move-in was very easy. My only suggestion would be to have a map with the building and unit numbers to make it easier to locate unit for the first time.
It is clean and secure. Large location that has units on both sides of the street. Coded gates and individual building door codes, with motion sensor lights when you go inside makes you feel safer.
Renting a unit here for about a year. Time to move on. Came and spoke to Angel. She was amazing. Friendly, helpful, and had all the information for an easy exit. Two thumbs up!
Just wanted to commend Rocky on his professionalism, patience, helpfulness, and kindness. He is definitely an asset to your company.
Very helpful staff as well as convenient drive up units
Great Location. Great prices!
Made appointment over phone and came it on April 21st. Place looked very organized and safe. Rocky was taking care of us and his customer service was exceptional. He was very knowledgeable, very polite and made sure we had all of information we needed. Thank you for taking care of us.
Had a great experience and rocky was very helpful!
Rocky was so helpful and made sure all questions were answered. He showed up all the options and was very patient and kind.
Cory was great! We changed units and she handled it quickly and efficiently. She even updated our new password to our previous one as requested. Thank you Cory! Update:
I had a question regarding my bill, Cory reviewed everything and responded promptly. It was my error!
Rocky was great and very helpful and made the process fast and easy! I had troubles and reserved two different units by accident and he took care of everything!
Cory has been great to work with on getting setup with a storage unit.
Its nice to encounter someone who still understands customer service. 5 star!
They are always helpful and problem solvers
Attentive service by folks who care. Corrie has been a great help on multiple occasions.
Corrie was super nice and helpful, would recommend coming to this location.
Love this place. Love the manager Corrie!
I cannot say enough good things about my experience at this Public Storage facility, particularly regarding Corrie, the exceptional property manager. From day one, she has provided outstanding customer service and truly made us feel valued as customers.
We've rented both indoor climate-controlled units with gate access and 24-hour accessible units, and the facility has exceeded our expectations in every way. The security features, including the gated entry system, give us peace of mind knowing our belongings are well-protected at all times.
What really sets this facility apart is Corrie's dedication to customer care. She is always professional, responsive, and smiling. She goes above and beyond to address any questions or concerns.
The facility itself is immaculately maintained, with clean hallways and well-lit areas. Having 24-hour access to certain units has been incredibly convenient, allowing us to retrieve items whenever needed. The indoor units provide excellent protection from the elements, and the climate control gives us confidence that our sensitive items are properly preserved.
Corrie regularly walks the property to ensure everything is in order and frequently checks in with tenants to make sure their needs are being met. This level of personal attention is rare to find these days, and it makes a significant difference in the overall storage experience.
If you're looking for a secure, well-managed storage facility with exceptional customer service, I highly recommend this Public Storage location. Corrie and her team have created an environment where you can trust that your belongings are in good hands
New manager has really picked up the spot! Great price and nice. Thank you
Corrie was wonderful. Very knowledgeable and helped with a seamless transaction.
Corre is the absolute best property manager ever!! If you need a storage unit definitely come here and she Will make sure you're well taken care of!
Corrie went above and beyond to support us and get our needs met in a pinch!
Corrie went above and beyond to help me jump my car … twice!! She was so pleasant and had a great attitude about it. Indebted to her helpfulness
Rocky and Damien are absolutely superb was able to effectively roll back my rate !!!
During my recent visit to Public Storage, I had a phenomenal experience thanks to Damien. From the moment I arrived, his friendly demeanor and genuine willingness to help made me feel at ease. He patiently answered all my questions and provided insightful recommendations tailored to my storage needs. Damien's professionalism was evident as he guided me through the entire rental process, ensuring I understood every detail. His attention to customer service truly stood out, making my experience not just efficient but also enjoyable. I left feeling confident that my belongings were in great hands, all thanks to Damien’s exceptional assistance.
Cory at Hampden and Kipling is always professional and friendly. Thanks so much!!
Cory at Kipling and Hampden always a friendly professional person to deal with. Thanks Cory!!!
Excellent customer service, friendly and helpful... I give this place 5 stars for an outstanding customer 👏 she goes above n beyond
Corry is awesome as property manager. Great service
Corrie is awesome! Very helpful and great service
This public storage facility is outstanding, and I've had 1 or multiple units there for over 15 consecutive years. Previously & concurrently, I used a couple other Public Storage facilities as well, and this one is by far the best. That is in very large part to the manager, Corey....Thanks Corey for all you've done in making my storage experience at your facility professional, and you do it with a smile & good interaction with your tenants!
This Public storage has been a blessing thanks largely to Corrie . After some major damage to my home in an un expected weather accuracy . I need a place keep some work equipment and tools location is perfect being next to 285 i was helped by a very nice woman by the name Corrie I believe she helped me find the perfect size unit and assistanced. Me with the app so I can bow use my phone to engage the gate fir much easier access. Thanks Corrie
Corrie Helped me at the Hampden location in lakewood.. She was so helpful and nice and she helped me in a super great timing while in explaining everything I needed to know in detail from payment and hours of operation and where the storage would be... amazing.. Thankyou so much for your help
Corrie was so wonderful today! I was all over the place and she helped me get situated while multitasking and helping her fellow employees at other locations. She was a gem to work with.
I recently had the pleasure of utilizing Public Storage, and I must say that my experience was outstanding, thanks to the exceptional service provided by the property manager, Damien.From the moment I arrived, Damien was welcoming and attentive. He took the time to understand my storage needs.
Damien M. was awesome in assisting me with helpful information I needed for future storage use. The facility is nicely kept & the prices are reasonable.
Damien was so kind and helpful and made getting set up a breeze!
Damien was amazing he showed me the perfect attention when in store and simply explained everything is appointment based moving forward❤️
Best customer service ever when I came here. Damien is so nice and customer service is amazing.
Corrie and Damien are amazing. Thank you for being so kind.
Super easy setup process, Damien and Corrie were super helpful!
Damien was the awesome and helped me with everything I needed!
Damien was very friendly and helpful. Happy with my visit, was in and out quickly.
Very helpful location! Carrie walked me through the whole process. Thank you
Corrie was super helpful getting me set up with my stage space. I had a lot of questions and she was patient, friendly, and clear with her responses! Took the stress out of my day!
Corrie was a tremendous help as I am a nervous customer in the fire zone.
Corrie and Damien were phenomenal please go see them !!!
Cory is an excellent ambassador for Public Storage! She helped me change my reservation to a larger space, and never made me feel rushed to complete the change. She's very friendly and explains the "it's and outs" of the storage experience.
Corrie was fantastic! She assisted me with my unit transfer and with her help I only had to move around the corner from my current unit. I’m so thankful for her help and kindness!
I’ve dealt with storage throughout the country and This Public Storage Location is Above and Beyond Phenomenal in Customer Care!!! Cory is a True Gem that I Sincerely Hope is Appreciated!!! Exceptional Customer Experience!!
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I recently had an exceptional experience renting a storage unit from this facility, and it's all thanks to the outstanding assistance provided by Corrie. From the moment I walked in, Corrie went above and beyond to ensure I found the perfect unit to suit my needs. She was incredibly knowledgeable about the various sizes and features of the units available, and she took the time to answer all of my questions with patience and professionalism.
Not only did Corrie help me find the right unit, but she also made the entire rental process seamless and stress-free. Her friendly demeanor and genuine desire to assist truly made a difference. The facility itself is clean, well-maintained, and secure, providing me with peace of mind knowing that my belongings are in good hands.
I highly recommend this storage facility to anyone in need of storage solutions, and I especially commend Corrie for her exceptional customer service. Thank you for making my storage rental experience a positive one!
Got great service from Corrie today while opening a new account. Fast, professional and customer service oriented! Unit is clean, ready to use and available immediately. Thanks a bunch
My husband and I needed short term storage between homes. Lu, the manager, was most helpful in giving us the best deal for our needs. There were no issues when we terminated our contract. If I need storage in the future, I would definitely come back to this facility. Lu does a great job helping her customers.
Manager very nice and helpful. The facility was clean and well tended.
Lu and her staff are polite, helpful and knowledgeable, highly recommended using this location for your storage needs!
I would like to rave about Lu at Public Storage located at 10201 W Hampden Ave and the customer service provided by the Corporate Office. Recently I had an issue and she worked with the Corporate Office to provide a solution within 24 hours. Not only did they solve it, they did so with true compassion. I am beyond grateful. I have been a client since 2020 and will say that is a great location to work with!
Staff was very pleasant and helpful.
Lu was excellent explaining everything concerning renting my storage unit.
Very helpful people that work here.. The property is always
Nice and clean ..
Lu is amazing and helpful every time I have to talk to someone! The facility is always clean and easy to get in and out of too!
Was recently in the store to ask a few questions about our rental and as always Lu knew all the answers.
Super Fast and easy online rental, clean property and Lu helped me find my unit and was very helpful!
This facility is in a pleasant and peaceful area. Moving in was a breeze and the front desk staff, Leslie and Lou, are very cordial and helpful. The facility and units are also very clean and secure. I have peace of mind knowing my valuables are stored here. Thanks Public Storage!
Lu was so knowledgeable and helpful:) and the space is huge for the price. Very pleased.
Best management ever. Lu is the only reason I keep choosing this location
Great facility! BIG ! shout-out to Marney for making it an easy and promising process! Great customer service and a astonishing attitude!
This is the best storage experience I have ever had. They are clean and friendly. Lu the Manager is the best I would definitely recommend this place to others..
Fantastic help with the best humor possible
The lady at the counter when I walked in was very friendly. I forgot her name(sorry) it starts with an M. Is was quick easy and simple to get a storage unit with her.
Lou and her staff were awesome. Extremely helpful, knowledgeable, and friendly. Would highly recommend anyone looking for storage space to come visit this location.
I just signed up for the second time with Public Storage. Lu was so helpful and made it all happen smoothly. I am happy to be a returning customer and I’m confident that my experience this time will be as easy as it was last time. Great customer service!
Used this location for 14 months to store staging items and it was perfect! Lu and the entire staff were always knowledgeable and friendly. The unit was very clean and the entire complex is well maintained and secure. I was at my unit at least once a week and Lu or other employees were on site monitoring the property.
Lu went beyond the call of duty! Great experience.
Lexus was super accommodating and such a friendly face. She made sure I understood everything and even helped me out when there was a misunderstanding via the phone. Wonderful place to store your belongings:)
This location rocks! Lu, the manager, is very kind and helpful.
Lexus is friendly and professional. The property is clean and cared for. Highly recommend
Great storage facility, very well kept and maintained. The staff here is very friendly and professional, and I’ve rented a few storage lockers here on different occasions and each time they always try to get me the best price for the size of storage I need. Solid and trustworthy, I’d recommend this place to anyone.
Dan was very helpful and knowledgeable.
The property manager Lu is extremely helpful and deserves a raise!