Public Storage Self-Storage Units at 7701 W 6th Ave, Lakewood, CO

Nice but FILL IN YOUR POT HOLES, please

Wonderful experience fast and easy thank you very much, Bethey.

Bethey was super helpful today with our move in! She was super kind and very flexible. I highly recommend both her and this public storage facility!

Just moved into the storage unit a few weeks ago. Today they had a young lady there today named Ileea she is a outstanding property manager, she goes out of her way to help in anyway she can and her smile is absolutely infectious.

I I'm an auction buyer and I can't thank Jesse enough for all his help. He went above and beyond for me! Thank you Jesse.

JESSE HANDS DOWN BEST AROUND! super helpful,willing to go out of his way. Thank you thanks you thank you

Becky was amazing and a great help 😊

Bethey is very knowledgable, courteous and helpful. You can count on her to take care of your individual needs. Great job, great service!

Bethany was awesome

They jack your monthly rate up over 40% after only 6 months. No bueno. Ugh, leaving a review that's not 5 stars is rare. I'd rather leave no review then a nagitive one. But this week os different and this one has to be heard. Find a storage place with less deceptive advertising

Worst place I’ve ever rented from. I informed the lady manager at front desk I no longer live even close to storage and can’t afford there high rates. She gave me nothing but attitude and said it’s my problem. I spoke to customer services today and said I needed to sign a form giving up my stuff and also stops upcoming payments that was never mentioned by property management. If I were you I’d never do business with this lady who runs there property No information given and she forgets who pays her salary us the customer ! Beyond rude and doesn’t care for us not the first time, when I receive the bill in collections I’ll bring all my paper work along with voice recordings from management that never mentioned what I needed to do to cancel unit. See you in court rude awakening coming!

If you want to be treated like dirt as a human being this is the place for you!! Natalie made sure to go out of her way to treat me and my family like complete garbage. She was lazy, angry, and extremely rude creating the WORST CUSTOMER SERVICE EXPERIENCE I HAVE EVER HAD!!! Do not use this location. If you need storage close to this area I highly suggest going elsewhere. I never write bad reviews but I just have to warn people if Natalie is working just walk out of the office you will be better off not dealing with her at all. I suggest going to the 26th and Sheridan location where you will be valued as a paying customer. AVOID THIS LOCATION!! ENOUGH SAID.

They do what they do fine, unfortunately the homelessness around there leads to a lot of break ins of the storage units. Mine was broken into while I was a tenant of 3 spaces. They cut the locks off and I happened to arrive the next day and witnessed many other tenants there looking into their units assessing the damage and what was stolen. Staff was doing their best in the situation and no negatives to them, they don't control those outside elements, it is just a factor of the neighborhood. I vacated all units to a safer more secure place.

The store employee was amazing. I had issues that i needed help with and the employee Amber was great. She helped me with questions and also willing to help in person when I am there. Thanks Amber.

Its been a great place to store my stuff. Its never too crowded when I come here which is quite often. The staff is very helpful. I recommend using this location.

Literally the nicest people, great space.. easy and fun!

DO NOT USE. We vacated our unit on 9/22/22. On arrival we noticed that the gate had been broken into. We called the police and reported it. Packed up our stuff and left the until completely empty. We used the app to cancel our rental and even called to confirm. Everything was confirmed as cancelled. However we were still charged for October. When we called to ask why, the customer service operator wouldn’t give us her name and was rude and hung up on us after 3 minutes because we were trying to ask why we’d been charged for October after canceling in September. She was very unhelpful and told us she didn’t have time to talk to us then hung up the phone with no further explanation. Whoever was working the phones at this location at 4pm on 10/03/22 needs to be reevaluated as an employee since she doesn’t want to do her job as a customer service provider. I’ve never heard someone be so rude about a genuine concern and inquiry. Will NEVER use them again.

Stay away from public storage. They steal your money by way of incompetence. Then leave you on hold, disconnect or transfer you. They owe me for my time and inconvenience. Addition Do not expect any help from the on-site management. Half an hour before they closed I could not get assistance from public storage on site management. I called Public Storage, Home Depot and could not get help with my ramp. The management knew I was on site. I grabbed a customer to help me while he was leaving. He put his car outside I walked him and the gate locked behind us and the code would not open the door. My service animal was locked inside the gate in my vehicle. I could not get anyone from Public Storage to help. I had to call 911 and found a space to crawl under the gate to reach my service animal. When the police came to help the property manager told them I'm off the clock and refuse to help. The property manager tried to say that it stayed open with the code for an hour after. But it wouldn't open when the gentleman used the code. The property property manager even refused to let the police in the gate. According to the police she was more concerned about why I was on the property still. If we need documentation I have phone records and I'm sure they do too. I have text that Public Storage sent me stating that they don't understand what help, I'm locked on the premises. I don't know what anyone else's thoughts are on this subject but I believe her actions were Criminal. I believe her actions were intentional which left my service animal and I imprisoned on their site Thank you to the two officers from the Lakewood PD without your assistance my service animal and I would have been trapped there all night with not enough water. Public Storage on site management 7701 West 6th put my service animal and I endanger and I believe it was intentional, maybe not to harm us but to cause us stress, irritation, and emotional distress. She did it will I've been sick all night into this morning.

YOUR STUFF WILL BE STOLEN HERE… Went to my storage unit to get my dirtbike gear and tools and came to find a different lock on my unit. When I went to the front office the “property manager” Natalie, told me that 25 days ago my unit was broken into and stuff was stolen… come to find out probably about $10,000 worth of tools and gear was stolen. Natalie told me they tried to call me ONE TIME. and my line was busy so they never decided to do anything else to contact me… extremely unprofessional place and as far as I’m concerned the people running the place are the ones who took my stuff. Wouldn’t give me any information on anything other then saying it happened 25 days prior. Will be contacting the highest person possible to see what they plan on doing about this because I will not let this go.

My experience has bad it's always every time that I go there there's nobody ever working on the property or in the office the new woman that works there set the clock two hours I had on the door and said she'll be back then comes back and moves it to ours more and goes back home she's never there to collect payment or help when it's needed you seriously need to look into getting rid of her this is why I'm cleaning out my storage and I'm moving out at the end of the month this needs to look into

If I could give 0 stars I would. This place is horrible. My unit was broken into and so much was stolen. My door was visibly broken and they then tried to fix it with duct tape like we wouldn’t notice? We were never informed of a break in, we found out 6 months later once we came back to our unit. We pay insurance provided by the storage unit and now our insurance isn’t even covering what was stolen. What is the point of the insurance then? The building that we have to enter into to get to our unit suddenly has a key code on the door which was not there 6 months ago when we were last there (key code for this door should of been there to begin with). Public Storage obviously knew there was break in and never informed us. Wasted so much money trying to keep our valuables safe and they were not. This place is a scam and is horrible. Do not give this place your business.

Amber’s customer service is outstanding very friendly

Not helpful major vandalism horrible staff

Absolutely dreadful service. My reservation was for Friday. The unti was supposed to be unlocked. I showed up on Saturday, there was a plastic lock I couldn't break and snow and ice in front of the unit. I went to the office to get something to break the lock. The manager Natalie was rude and unhelpful. I was finally able to break the plastic lock to find trash and debris in the unit. I went back to the office to ask to have the unit cleaned out and snow and ice cleared. I even offered to do both of they could provide the broom and shovel. The manager rudely advised they had neither and couldn't help me. I cancelled my reservation and noted they only gave me a partial refund. I will NEVER use PS again and will tell everyone I know not to use them.

My space got broken into by homeless people that live in the bushes surrounding it.It's one of the most unkempt places I have ever stored. Yesterday went through there and felt like I was touring a trailer park.Trash everywhere..they do not keep it swept..and I hate the chintzy locks they insist you use.

This place has gone down hill. Over a 5 day period 30+ units have been broken into and have had things stolen. There is only one camera on the property and no security. If you decide to rent here be careful with your items.

Are Storage unit was broken into 2 weeks ago and found out today. Let me just tell you the bad experience we have had. I had my unit for 6 years . Public Storage is really horable company I will never rent from them again, my wife lost most of her stuff from when her kids were little and you cant get them back. If you cherish your stuff think twice before going hear. So far there are over 20 people including us just over 2 weeks of time units have been broken into. So this should tell you how safe your stuff will be.

Mark is an awesome manager at public storage! He will make your day.

This post has been modified. I previously posted that I had a negative experience with two temporary workers at the 6th and Wadsworth location. The property manager Deena was not onsite for a few days, due to a family emergency. All the issues I had with the two temps, were solved easily with Deena, and my belongings are now safely stored at the facility. She worked diligently to rectify her colleague's mis-steps, and I feel confident that I made the right choice for my storage needs. Tip - if Deena is not there, I suggest waiting until she is, as she is the primary onsite manager at this particular facility and really knows her stuff! Thanks Deena!

The girl that came out from the office was very nice. She told me that if I downloaded the app. I wouldn't have to get out of my car too punch in the code to open the gate. Thx, that works for me.

Drove 45 minutes to my storage unit to finish cleaning it out to find they put a lock on it that I don't have a key to and are unexpectedly closed. I'll never use public storage again, garbage service.

What makes this one so great is Deena, she is always a joy to speak with and always willing to help.

I'd like to express my gratitude to the folks at public storage for being so patient and helpful with me, (especially as a senior citizen who can be a bit slow at times ), it is so refreshing when you encounter someone who has a true heart of service to their customers! Even though good service is not always convenient, they've been faithful at the helm on a consistent basis, and that really means a lot to us. Thank you so much, Deena and Elena, Don

I can't say enough about the positive things I've experienced here compared to other places I've had my things stored at. I don't know how many times I've stayed to the last minute and organized my vehicle out side the gate along the road and watched as the live in manager walk the parimiter along the fence and up and down the isles, she even contacted me once in regards to me not locking my unit correctly, apparently a habit of mine as Elina called me once with the same issue, at 62 it's good to have people keeping an eye out. Great place great team thanks for above and beyond.

Deena was great and helped me through the COVID crisis. I would recommend her to anybody, she has helped me so much. She is awesome!!!! Her customer service was fantastic. She was so patient and kind.

Deena has been an amazing manager! Couldn't ask for a better place to store your goods and valuables! If you want good service....go elsewhere, because public storage Lakewood offers great service!

Deena is an absolute superstar! This location has taken care of us for a long time and has always been professional, kind, and most importantly accommodating.

If your office normally closed at 2pm everyday..then adjust those hours on your google maps then. It says you close at 6pm and the storages are accessible until 9pm. I just took a ride to your location to make a payment and learned the hard way.

This is a horrible place to come and leave your stuff locked and when you notice that there is stuff missing from your garage and that you are renting for the space. And it not the first time that this happens in this storage.

Elena was Fantastic. As we dreaded to rent a Unit anywhere, Elena made it so easy. Showed us Units, explained everything where we would understand and her Customer Service was on spot! We are so pleased with her knowledge and professionalism. Thank you Elena. Oh and yes, we rented a Unit 🙂

The staff here is Austin the manager is incredibly cool and she is one of the best people I've ever felt with their it's just going to this awesome

Friendly staff very helpful Deena went above and beyond. Excellent customer service. Definitely recommend

ok place to store stuff but rent goes up like every 3-6 months 🙄

Quick, painless, helpful, and very friendly! It was a good experience!

I just visited to pick something up in the facility was spotless and the people in the front office were very very friendly and helpful. Great place.

Management is very helpful , resourceful and goes above and beyond for us renters. First experience with public storage that I can say a positive comment. Thanks for service

I have rented storage units in various locations across multiple states for an assortment of reasons. I've rented units for long term & short term situations. Never have I encountered such excellent management. I relocated here for the location and stayed for the people. I was a tenant when the most recent property manager took over. I have continued to watch the condition of the grounds improve. From less trash, to more repairs. There is not a storage facility I would recommend more highly.

This is BY FAR the best storage facility in the Denver metro area! The manager Deena is very kind and courteous! She's very helpful, knowledgeable and professional! I've been to so many different storage facilities around the city, and none of them even comes close to how truly wonderful this place is! From the pricing of units to how you are treated as a customer!(that means so much more than money) I highly recommend anyone who is looking for a storage unit of any size to come to this location! The pricing is fair, and the feeling of having someone who knows where you're coming from, and makes you feel welcome is above and beyond any customer service I've experienced in the past! It's like you're family there! Give this place a go! And definitely give the manager a hefty raise!

Deena was friendly and courteous! Awesome storage place!

The staff was very helpful getting reservation and move in. Would be nice if the had more surveillance cameras on the property.

Dena the property manager is very helpful and friendly. She goes above and beyond to make sure that any issue is handled quickly, efficiently,and to everyone's satisfaction

Clean and easy. Not sure about security as I was able to get in and out after other cars....

Awesome customer service! Deena was very helpful answering all our questions and helping us deal with a complicated situation. Highly recommend.

Deena is a wonderful person great service very professional, and a awesome work ethic!!!

Dina gives great customer service!

The manager at this location is Awesome. Always very helpful. Very sweet lady. Thank you for all your help. This lady should get a raise . she is a keeper. And she has a little girl to support. I vote she gets at least a dollar raise !!

Excellent service very helpful Deena is a really good property manager she takes care of things well

Deena is amazing she helped me get the perfect unit.

Great service !

Nice front desk lady

Deena is fabulous. She is always a kind, welcoming face! She helped us get into the right sized unit for our needs. She goes above and beyond, and we appreciate it!

Deena was great to work with and made our storage rental experience seamless. The location is great for us to access.

Deana was really helpful and knowledgeable about how public storage works best for the customer and service was great very polite and respectful as well as fellowing the colvid 19 standards as well

Deena gave us excellent customer service. She helped us figure out the right amount of space for the best price. She is very pleasant to deal with.

Fair pricing. Friendly and courteous staff, very informative. I would definitely recommend this location if they have available units!

Deana is fantastic!! She made sure the rate that we were quoted was the one charged. It was so nice to have a pro active person there in the office. I had convinced my boyfriend to switch to this storage facility after being very happy for 4 years because this is much closer and I’m so glad I haven’t regretted it. Deana is top notch. Great job!! Thank you Deana!! Keep up the great work!!

Deena is a top-notch, efficient property manager, and a really nice person to boot! You won't regret renting a storage unit here.

They had a time of return on her door and it was well past the time for her to return.

Friendly helpful staff. Supplies too!

Update 10/2020 - I have moved out of my unit. The front officer person is a great improvement from the previous guy who was my main reason for a 1 star review. They helped me with my bill and made amends for the previous guys lack of customer service. Side note, ready the terms carefully. You will be charged for the whole month even you move out even a day later than your billing cycle. Also if you get a summer deal like I did, you can expect your rate to go up about $20 every 6 months or so. 2018 - I previously had a 1 star review because the old front office person was shady and didn't have good customer service, and didn't tell me clearly about the price increase of the move out policy.

Not helpful never there or they hide on the property, and they take 2 hour lunch breaks.

Deena was very polite and great at her experience, I surely would recommend this Public Storage, thanks Deena Great Job!! 👍😊

The experience I have consistently had with this facility has been excellent. Deena has gone above and beyond the call of duty to help me on many occasions. Just this week I accidentally didn't get my lock on properly and she called me immediately and secured the unit until I could get there. I have also worked with Greg who is also great and Amelia in the past. I would recommend them wholeheartedly!

Very disappointed, it wasn’t what The call center told me on the phone , when I got there Deena in the office tried to help me , she walked with me around the storage to showed me the size and price ,she didn’t understand why they didn’t tell me the right size over the phone . I appreciate her help but it wasn’t her fault , the call center needs to communicate and know more about sizes of the storages that they are selling over the phone .

Excellent customer service. Very attentive and fast!

Trap

Great place! Amazing price, and the property manager Deena is so helpful!

Deena was very helpful in setting up my new storage locker. Thanks for the help!

Had great help from the manager. She had a great personality and made sure all my questions were answered before getting me settled into my unit quickly. Thank you for your help!!

Great facility, awesome staff but always booked! That's a testament to quality service and it's very clean. Highly recommended!

I only needed the storage for a month, the $1 first month was great!

Found a corporate lock on my unit during an after hours move in. Not a happy camper

I’m disappointed with the management, I think his name was Austin, at this particular location. I’m disappointed due to management giving a false sense of hope in working with me on getting my belongings back. On Thursday (4/16/2020), I received a Notice of Enforcement of Lien and was given a timeframe of Friday (5/01/2020), to pay the two missed payments or my belongings will be auctioned off. Then onTuesday (4/21/2020), I received a Move-Out Proposal, where I would only pay 25% of the full amount I owe, but it will all have to be done by Sunday (4/26/2020). I called on Friday (4/24/2020), and spoke with the manager, to confirm I will accept the move-out offer and will see them on Sunday (4/26/2020). On Saturday (4/25/2020), I called again and spoke with the manager again, and asked if there’s anyway I could be given a Monday morning move out window, and the manager informed that he can try but can’t promise anything. I informed the manager, that I’ll be driving from Georgia to Colorado, and need to have some type of confirmation that this Move-Out Proposal will be upheld if I can’t make the Sunday move-out window. Again, the manager’s reply was “... Lets just see what happens, and I hope you can make it. I can’t promise anything but lets see what happens...”. With this being said, I went to work, knowing this was my last shift due to overall company layoffs. Placed my two dogs in my suv, withdrew my last $400, and hit the road heading to Colorado from Georgia; eta 2:43pm MDT. Everything is going as planned but life happens. On Sunday (4/26/2020), at 11:06am CDT, I called the location and left a voicemail, informing that I’m in Kansas and will not be able to make the move-out time, but still driving to Colorado, and need to ask for a Monday morning move-out extension. To no avail, no one returned my phone call. Got to Colorado, slept in my car, and awoke to make sure I will be at the office at 9:30am. Greeted by the manager, I apologized that wasn’t able to get here on Sunday. Explained I had car issues in Kentucky, which caused the delay. I asked the manager, if he could empathize with me and to please have some leniency. The manager was not willing to budge. I explained that I drove from Georgia to Colorado on hopes of him, Austin, giving me some sense of hope that he would work with me, and again, he wasn’t budging. I even asked if I could just get a few things that meant a lot to me because of their ties to my deceased parents, grandparents, and letters that was written by great great great grandfather to his wife. I even explained that I will be losing my entire library of books and family photos; still no budging from the manager. My closing statement is, great facility, even though my storage unit was broken into. I just wish that management was more empathetic towards people in similar situations as mine. And trust me, I’m extremely disappointed and upset about this whole situation, and I’m just at a loss... At a true loss...

Overpriced

Feb 21, 2020 15:15 pm:.I unlocked, then skid Bolt latch to open Unit 303. Bottom of door frozen to the ground from unshoveled, melted then refrozen snow. Tried to slide bolt back in to lock unit but, because water expands as it freezes, the ice p prevented the bolt from lining up with the hole, so I could not lock/secure my unit either. Was told it would be an hour n before she could come look. Meanwhile, my boyfriend helped open the door up enough for me to grab some rebar and a how and chopped away at ice myself for 40 mins. She said up at 15:45 with a can of lock lube. Useless. She said nothing else could be done until at least tomorrow. I said this was unacceptable and that the management has always neglected to have snow shoveled, and the drive becomes, and remains treacherous in front of my, and many North facing units She then said snuggly, that she could arrange to move me out by March 1. I said this was also unacceptable, I had to manage the matter myself. Horrible experience, wretched customer service, unable to offer me any help.

I was helped by the manager Amelia, she was very friendly and helpful explaining everything. Thank you for a great first experience with you guys I will definitely recommend your location!

Desk agent AUSTIN displayed exceptional patients and was a tremendous help during my visit / unit exchange. He definitely needs to be highlighted.

Easy to use, easy to close out of. Very appreciated!

Fantastic place, clean and accessible at almost all hours. Amelia is so kind and helpful. We moved here from the Public Storage on Blake, which is horrible.

I wanted to rent a 5x10 storage unit. However, I wanted to see the unit before renting it to be sure that the material that I planned to store would fit into the unit. I contacted Amelia at this location. We made arrangements for a visit. She showed me the unit and two days later I decided to rent the unit from this location. In all of my contacts with Amelia she greeted me with a high level of energy and enthusiasm. She went out of her way to be sure that all of me storage requirements were met. She provided great customer service and appreciated my business. I recommend using this storage location for your future storage requirements.

Good, safe place to store your things.

I came in looking around for a unit for when I move in the future, and Kelleigh was incredibly helpful! She knew the answers to my more complicated questions, and she was really calm and sweet through the whole process. She made me seriously consider this place over others I've been looking at.

Wanted a storage unit for a short time to store things in between moves. Got shown a variety of units. The manager on duty was very kind and helpful and overall made my experience great. Didnt rent because i couldnt find what i was looking for price wise but overall a wonderful experience

Went in looking for a place to store my music equipment was immediately helped and taken care of with kind service i didnt end up renting because it was out of my price range but i reccomend anyone to come here and check it out if you want great service

I was looking for a good storage place to pack away some items due to moving. Amelia helped me out without a hesitation. She's nice and very helpful. I recommend her to anyone who comes in .

This location clearly has new management because the staff was so helpful and receptive to our needs. Amelia did a wonderful job setting me up with a unit in no time!

Amelia is great? She made my experience renting a unit quick and painless. As soon as I walked in she gave me her full attention and helped me find the unit I needed.

This is a really nice storage facility offering almost any size unit that one could require. Amelia was very kind and professional and was able give us a brief tour of the property and sign us up in a matter of minutes. So five stars to Amelia and this Public Storage facility!!!!

Kelleigh gave great service. Thanks

Amelia is awesome! Give this girl a raise, she deserves it! She was so helpful and friendly. I saw her deal with a few different personalities and she didn't miss a beat. Good job! 👍

When we first went and rented the unit, everything was wonderful. I went in and paid the unit rent for September. We went back to the unit to get some things out that we needed, a different lock was on our unit and noone knew why, and for some reason it could not be removed until we purchased another lock for the unit. We do not know if our belongings have been stolen or what, since we can't get into our unit.

Amelia was thorough and got my paperwork completed quickly.

I just moved to the area from Chicago and needed a place to store my belongings until I had moved into an apartment and gotten a job. This place was very close to my hotel room, and where I will be staying. Amelia was in the office and helped me get situated with my storage unit. She was extremely friendly, and very knowledgeable/helpful throughout the whole process, which took at most 10-15 minutes. I had all of my stuff packed away, and out the gate in less than an hour. Excellent customer service, and straight to the point.

This place is great! Austin was so helpful.

This was the best experience I've had with a storage facility. I always pick Public storage for my storage needs. This was no exception. Amelia took care of us because we needed another unit and weren't sure if we should go up in size or get another unit. She was very helpful. She took care of us in a very friendly manner, always with a smile and even got us to laugh a few times. She answered all our questions and went above and beyond her normal duties. I've been a manager with 7-11 in Florida fir 30 years and I know good customer service when I receive it. Amelia is one of a kind and knows how to treat people. I with I had several Amelia's at my 7-11 in Florida when I had my store. She is an asset to your place and I'm sure a goid reason for people choosing your facility for their storage needs. Thank you.

Un buen lugar para guardar cosas y muy seguro y económico y muy limpio el lugar.

Love working with Amelia. Had everything i needed done in less than 30 mins. Was a total breeze and very forward thinking on what i might need in the future.

Amelia was friendly and helpful

Greg is an outstanding kiddo, very impressed! Amelia is okay too.

Amelia was very efficient and professional. I was a walk-in and needed vehicle storage. She had me set up in 20 min! I left feeling confident that my car was in great hands. Thanks Amelia, you rock!!

Amelia made the process so easy! You are blessed to have her Space was clean and everything was easy Thank you

Jennifer helped me chose the correct unit for my needs. She was friendly, efficient, very customer service oriented. She is truly an asset to Public Storage. I would recommend this location based on what a great experience I had interacting with Jennifer. The grounds are also very nice and clean, but rarely do you find such an outstanding individual to assist you like Jennifer.

Really affordable

Love this place! Austin was very professional and a hard worker! Helped me out in every possible way he could. Thank you for the good service and information provided

Jess was awesome, I felt comfortable with all the information she provided and am looking forward to storing with yall. I also like how you all are tucked away right there in the corner. Super incognito.

So I rented a unit come to find out 4 days later my lock was gone paper work they gave me had a different unit number worst thing of all didn't even get a call from them been trying to get ahold of some manager called Janay no aswer haven't go a refund no answers...rent somewhere else do not recommend this place....

The experience was quick and easy, Unit was clean, Dan was very helpful! Thank you.

Very nice, fast Service.

Varry nice good service

Looking for the best storage option. Dan was very friendly and helpful.

Jennifer hooked it up

Except for a few unwanted items before rent is due again ..space is all empty will I be charged for leaving things in the unit

The storage units are useful, functional and easy to access. Jennifer [the manager] is cheerful, helpful, and personable. I would definitely recommend this location.

Jennifer was helpful, knowledgeable, and clear.

U pay for storage but no place for trash... Kinda upsetting

Worked with Stefanie and Amelia today they were amazing and I was sold on their personalities and costumer service skills alone. I am glad I chose this place if only to meet these wonderful ladies the sales team is lucky to have them on board.

Jennifer was very helpful and knowledgeable. Got all the information I needed. Thank you.

Chili's great guy

Jennifer was great help I will rent from her more...thank you Jennifer

Jennifer w was verry helpful at all times

Letting everybody know if you’re looking for a good place to rent a storage I recommend this place very kind And professional ps. I enjoyed working with Jennifer very good at her job explained everything to me go Jennifer thank you

Austin was awesome and very knowledgeable...he answered questions that I had before I asked them. I'm very happy that I chose this location and Both Austin and Jennifer are very delightful. Thank you public storage.

Do NOTstore your things here! They are not secure & your insurance is worth nothing. I was moving things from one unit to another in less than an hr when several items were stolen from my unit. Doesn't matter you have a code to get in & out, because there are no cameras & the police told me flat out there was nothing they could do. I paid 5 f-ing yrs insurance & they said they don't cover theft. Good luck & do NOT store your valuables here. Terrible!

John was a great help. Thank you

The man in charge was hovering over me and my husband while we arranged our belongings in the unit we rented. When i tried to throw a small pin cushion in the trash can, he became aggressive and hostile and hollered at us to remove our trash from the garbage can. It was demeaning and I felt humilliated by him. We will be out by the end of the month. We've used public storage many times over the years. But we will not be back this time.

Ken gave me a great costumer service he gave me all the information and help I need with the storages. Thanks you so much

Adair helped us big time today. Thank you for outstanding customer service!

Sleazy sleazy company with all sorts of hidden charges. Stay away.

Thanks Austin, for making it cool, and EZ PZ.

I just wanted to give a big thank you to Ken, he helped me with getting a unit and then helping me switch to a bigger one when I realized the original one i had was too small. Also for keeping a great attitude when dealing with customers who tried to cut in front of me and wanted his assistance before he had helped me when I was there first. Great job Ken, thank you.

I was helped by Ken and Lou today and they were super informative. Thanks!

Lu and Ken had outstanding customer service and made my public storage experience very welcoming. I will definitely be back to this location

Lu & Ken we’re amazing! They were helpful, friendly, knowledgeable & genuinely cared about helping me figure out which size unit will meet my needs.

We cannot express how unprofessional, condescending and aggressive the "general manger" of this store was. The contract clearly states an opt out by end of business day. That only matters if he doesn't leave or force you out before then end of business. We went back the very next day at opening to cancel and he tried to stiff us with the most rude and unprofessional manner possible. He was aggressive and condescending and tried to intimidate me. This is the type of guy I wouldn't want to live next door to. I tried for days to contact someone at Public Storage, not a single number or "forward" was successful. All calls were terminated. I filed a dispute with Visa, after litigation, I won. The funds were reinbursed. After loosing the case, Public Storage sent us to collections. Collections told us they are not bound by litigation. Interestingly, the Public Storage contract states all grievances must go through litigation and will only be settled outside of court. I guess that only matters if they win.

EXPENSIVE. Not sure what others charge but storing stuff is expensive. Greedy comes to mind.

The guy working was rude and unfriendly

Great service from Ken, who made sure all of our needs were addressed. Appreciate the help!

Need better management like most encounters

Austin was wonderful! I had booked my unit online the night before, and by 9:30am when they opened he had called to verify and had the unit ready for me by 9:45. Perfect! Thanks Austin!

The property manager Ken at this location is responsible for the worst customer service experience of my life, as well as an assault on my person that the police are currently following up on. Ken had called me after I'd made a reservation for a unit at this ghetto-ass public storage facility and asked what time I'd be by. I told him I wouldn't be leaving my house for at least an hour and didn't know. So, without mentioning that he was the only person on property or that an appointment would be necessary to get my unit, he just went ahead and decided that 10:30 would be a good time for me to come by. But he didn't bother to inform me of this. Thus, when I showed up at 11, Ken had sauntered out to a nice long lunch. When he finally showed back up at almost noon, Ken was completely unapologetic despite the fact that I was clearly a bit annoyed. When I brought up the whole debacle, he told me I should have made an appointment first, then he told me that I had in fact told him I'd be there at 10:30 and I'd missed my appointment. Categorically untrue. Despite Ken's atrocious attitude and refusal to take responsibility for leaving a new customer waiting for an hour, I allowed him to show me a unit. It was dirty and the latch appeared broken. At that point I told him I'd had it and to drop me off back at my vehicle. As I was exiting the security gate behind Ken, he actually took the gate door in his hand and slammed it into me. He was looking right at me. So, in short, the guy who manages this place is an insane idiot and quite possibly dangerous. I actually went and filed a police report because one of the last things Ken said to me before I left was "I have all your details, keep one eye open". Hard to believe I just had an experience like this, but I guess Public Storage is as sleazy and greasy as they look from the outside. Avoid Ken at all costs, he is the absolute WORST!!!!

Ken was cool and got everything squared away quickly. Thanks.

Austin did a great job explaining things, and was very helpful. We were in and out in no time. He fulfilled our needs, and exceeded expectations! Thank you Austin

Recently went to this branch of public storage after a house fire to store some salvageable items, rented the unit, unloaded my belongings, went to lock up, and the latch was bent so the lock wouldn't close properly. Found an employee he tried, couldn't get it to work and told me the property manager would be right out. Almost an hour later I go back to the office and the manager tells me I need to leave my unit unlocked and go buy another lock. He said he was going on lunch break and couldn't help me. He locked the door and walked away. So I packed my items back up, left and they are refusing to refund my $. Unbelievable!!! Stay away from this place. Property manager is named Ken.

Excellent, quick, smooth customer service provided by Ms. Adair

Adair was friendly, knowledgeable and efficient. We rented our unit quickly and easily. A very pleasant transaction!

Adair worked with us today, a group, to show us differences in rental units and explained everything to us in detail. She was friendly, sharp, and wanted us to understand our options. Adair was very positive, and we appreciated that. We rented the unit and felt appreciated in the process. Adair was great!

Really nice, helpful staff

Austin do a great work thanks

Austin was super helpful and accommodating. So far I’m glad I chose this location to rent from!

Upon our visit to the Public Storage we found it to be very clean. Storage space for what we need. The staff is very polite, friendly, knowledgeable, informative, with the information about the storage as well as any questions we asked additional. Customer service with them is actually a breath of fresh air compared to other sites we have been to. Yes, I would recommend them to anyone.

I rented a Storage unit today at Public Storage. The employee that helped me was Ken. He was the nicest person . Ken explained everything to me. He always looked at me when he spoke. He gave my daughter and I a ride in the golf cart to show us the unit we would be renting. He would joke around riding to the unit telling my daughter in the back seat to hold on, were making a turn. He was very pleasant and friendly. You don't find friendly helpful people in the work place much any more. There was a few times after leaving that I commented about the great experience it was and what a nice person he was. The you for the great service.

👎👎 Two thumbs down, take your business elsewhere.

If you want to be disappointed, go here

These people dont ever answer the phone. They auctioned my stuff today. After i tried to negotiate a way to pay it on friday from my recently acquired job. Dont store your stuff here!!!!if there was an option for 0 stars i would have clicked it..

Ken was rude, and a condescending prick. If I saw him on the street I'd kick his ass. Don't bother renting from these turdstools

The guys in the office were fine but there call center for reservations said a semi-truck would fit! I TOLD THE GUY ON THE PHONE WHEN MAKING THE RESERVATION IT WAS AN 18 WHEELER and when I showed up to the store the guy in the office said it wouldnt!! Very FRUSTRATING!!!

Ken was very friendly and helpful during the rental process.

Ken is very knowledgeable and very helpful.

Lu is AMAZING she was very feral with explaining the rules regulations and the information that I needed to know to except the unit. She was also so kind enough to help us understand a different way of packing to ensure all of her items fit in to the unit!

Since we first rented in 2015 our rent has went up 62% and charged 25$ late fees on top of that!!! From 89$ mo. To 137$mo plus25$ late fee 162$ frak that greedy asses never agin w plublic storage!-!

My experience at Public Storage has been very poor. My unit was burglarized and all the valuable items were stolen. The strength of the lock did not matter. The roll up door, it's self, is so weak and was kicked in and rolled up, without resistance. After the burglary, the door was rolled back down, so no one could tell. It looked like other units near me were also kicked in and then closed. I don't know if thieves stole from them or just looked inside and close them back down. The security gate at the entrance is the only security they provide. There are no cameras, except at the entrance and several places on the property have a low fence than can be easily jumped. The customer service rep, named Ken, is very very difficult to work with.

no night lighting

Updated - There was no working light in my unit + management says it was due to old infrastructure. They were a little slow to fix it but did eventually, as I informed them that it was a serious safety issue (was completely dark in there). Because they addressed this, I have changed my 1 star to 4 stars

I use public storage, tthey are great!he

Ken at this facility was very help. He was curtious, friendly, and we'll rehearsed on all potential things I might need. I would do business with Ken in a heartbeat.

Lu was very nice, helpful and accommodating. I got the perfect unit, perfect deal and lots of help! It's a clean and well kept property too.

Just rented a unit today from Ken. He was so helpful and professional; he made the experience very pleasant.

Brianna was rude, unhelpful and flat out horrible to speak to.

I had to make a last minute change to my reservation and Lu made it seamless and quick. She was very friendly and made my experience pleasant instead of stressful. She's doing a great job! I would've given this a 5 start review but I do have one comment; the facility could be cleaned up a little. There is trash in the places you drive through and I ended up getting a flat tire because I ran over a screw when I was there.

Lu was great and helpful in every aspect of our questions

Great place to store things publicly

Lu is the best. Did you hear me!? THE BEST! got it? Good.

Lu was super helpful and courteous. Paperwork was explained throughly. I'm very happy with their service.

Exactly as expected. Check in at 6th and Wadsworth with Ken was quick and efficient. Was in and out faster than expected.

Went in not knowing too much about sizes and prices but I got great customer service by the staff. I was assisted by a guy named Ken who helped me have a better understanding of what I needed!

Very rude on site manager would not rent from that particular site your better off just going on down the road also you can't use their trash can and for God sake don't drop a piece of paper on the ground or you will be fined and the place is out dated

Ken is it perfect gentleman. Very thorough and explained everything completely. Very patient with me and help me find the right unit.

HORRIBLE Customer service. ASTONISHINGLY RUDE. TERRIBLE communication. It was a NIGHTMARE deal with this establishment. They might seem nice at first but once you're on the hook service is CONFRONTATIONAL, AGGRESSIVE & all around AWFUL. However I also get the feeling it's poor management and the staff is doing their best under the circumstances. Almost want to move all of my stuff again just so I don't have to deal with these people ever again. YOU DONT DESERVE THIS.....DO YOURSELF A FAVOR AND BRING YOUR BUISNESS ELSEWHERE.

it was a great experience to deal with a professional like Ken, he was very knowledgeable, kind and very helpful, he answer all our questions clearly and effectively, it was a good experience to work with him. Thanks Miguel

My girlfriend and I rented a unit here recently. Let me tell you, the negative reviews are spot on. Ken, is a complete ass**le. He is beyond rude. He wanted to know why we wanted such a large unit and what's going in it. We told him stuff. We told him nothing has a lien on it or is a mechanical item. We had our own lock said it wasn't good enough, but the same as the one the sale. Dakota was there and busy on his phone looking at pornograhic photos with Ken while we sign paperwork. I said, that's not appropriate for the work environment,Ken said he is the boss and it's fine. Told me to worry about my move. He is an ass hat. He needs to be removed and have someone with some people skills put in his place. The grounds were full out trash and furniture left behind. Had to use the bathroom and let's say a porta potty is cleaner. Ken needs to be fired and I assure the corporate office will see better rentals and better reviews. I asked about security and cameras Ken , replied why do I care, am I gonna steal something. I about punched him then and we would have left. Stay away from this location till this douche is gone.

I'm right there with Mr. Hudson... The rudest pos, that ever walked the earth... From day one to vacating our storage, he was the biggest [email protected]#k around... I highly recommend that you take your money elsewhere and head to the next storage place... Also if anyone would like to voice theft from this place I advice you to do it now... When employees and their friends do their own review for this place it shouldn't count as a review...

Horrible guest service.

Well let me start by saying Ken is the worst!!! Never in my life have i been treated so horribly by someone. Extremely confrontational!! Seemed very disturbed that I showed up early for my appointment. Asked me what I was putting in my unit and I told him household goods, no appliances, no furniture & nothing illegal. Seemed to want to know exactly what I was storing which I replied what concern is that of yours. He then stood up and leaned over the counter in a very threatening manner and became very condescending. At that point I decided to take my business elsewhere. To the owner of this establishment I strongly recommend you terminate this individual asap for he will do nothing but hurt your business. This is by far the worst customer service I have ever encountered. As long as this guy is employed with public storage I strongly recommend that you don't do business here!!!

Rented here today, Ken was very rude to me and other customers coming in,he seemed put off. He was not friendly, WalMart employees provide better service than you get here. I work in management and this person would not be on my staff. Felt unwanted and like a burden, sorry to interput your Facebook posting time. Rates are decent and property looks unkept :( Good location biggest plus

Rudeness

Very friendly, fast and efficient!!!

Dakota did horrible. He forgot to say bye. Just kidding. He did great. Friendly service. Informative. Highly recommend this storage.

Great customer service and very good experience all around

Ken was really great in finding me another unit on the property when the one I originally reserved needed some maintenance. Everything was very straightforward and painless!

Dakota and Ken were great to work with, explained everything, efficient and nice guys! Great place and great customer service!

Ken was so great. Very helpful and considerate.

First off, I want to share that I rarely get in confrontations with anyone. Unbelievable. I was sitting in my running car waiting for some friends I was helping move when the the attendant (younger guy with short dark spikey hair) walked up to me and in an extremely rude fashion told me I was in a no parking area and to move. I hardly got out 2 words when he again rudely and abruptly stated "please and thank you" then walked off. I then saw him inside and began a calm polite conversation attempting to address that there are better ways of communicating to which he immediately began aggressively talking over me again. I have never been treated this way by someone in a customer service position in my life. He finished by stating that "This is private property and I will have you kicked off of you continue.". I am completely dumbfounded.

Bobbie and Becky was very helpful and always professional highly recommended this facility

Really nice people

Clean facility, helpful staff. Would use them again.

False advertisement, really rude and pushy. Gave me a lot of attitude and bad service.

Lesley was very professional and helpful. I would and do recommend storing things here

i stopped here earlier today to get boxes and brianna was a awesome

They'll have great customer service to rope you in but once you're in the service is terrible. My rent went up without being notified after 2 months. They advertise their spaces as 10x25 but be sure to bring you're tape measure bc they arent. I had 24 ft long material and had to rent a 10x30 indtead bc they had no true 10x25 like advertised. They were all 22.5 feet long. They cover their butt on this in the fine print however that none of us read. I suggest family own storage, not corporate like this one. If you own a company, run away from public storage. In addition, Ken takes his job way to seriously. You'll find out when you don't heed my advice

Susan and ken are so friendly and fantastic and need raises because they are great employees

so you took down my review of your location fairly interesting to me as to why you would do that can you must stop playing games I know for a fact that I left my lock un changed last night because I was only going to be gone a few minutes and you were the only one on site and when I got back 30 minutes later maybe 35 minutes later my lock combination was changed you gotta stop doing that what is your interest in knowing my combination are you a thief or just so nosey you can't stay out of other peoples business can you must stop doing this

The onsite staff are very friendly and helpful. They are very knowledgeable if you need help purchasing boxes and supplies for your move. I would recommend this facility anytime.

Great location. Very friendly staff (especially Samantha) and very accommodating.

It's only day 1, but Samantha was extremely helpful and patient with all our questions and in explaining the paperwork.

Susan was very helpful in finding me a unit to fit my needs

Ken was a great help. Explained everything in detail.

Samatha is a great member of your team she made every thing with the whole process fast and easy

Excelente servicio y my amigable el manager Ken y sobre to do Como esplico las reglas del negocio

Amber was professional and quick

Ken was great

Ken and Casey took care of me very well!!! I was about to be late getting into the unit to pay my bill and I was in the middle of a move, and I needed to get in to get the rest of my stuff but I was locked out...and they were closing. Luckily they took me in last minute and I was extremely relieved bc if i had not gotten in, I wouldn't have been able to get the last things out of my unit, and I would have had to pay for another Home Depot truck.

Amazing service! I recently had to get a storage for moving needs and I'm highly impressed with the service I received from Ken and the property is super nice. I got a walk through on everything and I was super happy. I totally recommend!!

Easy to get there, and Ken did a great job to find me the best space for me, thanks !

great hosbtality very proffesional

My experience was good. Took little time and effort to get set up with my storage unit. Also the holiday deal helped make my unit affordable. My thanks to Susan and Ken.

Online application was very easy to make reservations and when arriving Amber who was working was very helpful and friendly! She does a awesome job and gets you on your way!very pleased with the service.

Ken was one of the most helpful people I have come across and it was sorely needed! He was patient, thorough, extremely supportive and worked with me to find the best solution. I also appreciate that is always available. I would recommend to any one needing storage to utilize this storage facility because Ken goes above and beyond in extending excellent customer service! My sincere thanks, Ken!!

Ken left his lunch to clock back in and help us rent a unit! He was very patient and willing to help us in a timely and efficient manner. You can store your stuff anywhere, but it is so much nicer to go somewhere with great customer service!!

Amazing people working here.

Ken was polite, super informative, patient and kind. The facility is just a storage unit but having great service makes it great. Ken was not only knowledgeable but kind hearted. He treated everyone equally kind, from everyone in line to an indigent man whom popped in. As he said and I agree, we are all one race, human. Thanks Ken for being an awesome human. :)

We wear able to get the storage unite in a very short amount of time. Ken was very helpful and very friendly! The Place was rather clean and well kept! I'm still amazed at how fast and easy the hole thing was.

Susan was the most patient, helpful, efficient customer service representative I've had in a stressful situation (moving!). I truly appreciate her knowledge, kindness, and attention to detail. Thank you!

Storage unit had oil leaking in. No customer service. Would not allow me to rent a clean unit! Total waste of time!

Great experience! I appreciate the time Adam saved me by calling to let me know a unit became available. Adam was extremely courteous and helpful. The facility was busy, but he managed his time efficiently without making you feel rushed. All my questions were answered on the spot. If he didn’t have the answer, he found them. When he showed me the unit, he had swept it out and ready for me (the previous renters had just moved out 2 hours prior to me signing the contract). Adam went above and beyond my expectations. Excellent customer service, which is hard to come by. Thank you again Adam, you did an amazing job.

Adam was very pleasant, efficient, and helpful. He was great with the paperwork. The rental process was painless and the property seems well-maintained. I even noticed him picking up small pieces of trash when he showed us the unit.

Adam was super helpful-do not hesitate to go discuss and get a decent deal! Tom

I found the price was right when I was recently searching the web for a storage unit. On top of that the staff was very helpful and friendly. The only drawback I would comment on is that directions to the facility are needed to indicate it is on the frontage road of 6th Ave so that one takes the correct turn to access it. From my perspective, signage was not visible so I couldn't see where the facility was. Other than that, I have nothing bad too say about this place!

I price matched other storage places in the area before choosing Public Storage; Public Storage definitely had the best rates! Crystal (I believe her name was) was very friendly and helpful, and all in all it was a great experience after a stressful few days of moving from Indiana to Colorado!

We needed to rent a storage unit right away and found this location on the internet. It was close and easy to get to. When we got there Adam was so polite and friendly in helping us figure out what we needed. He took us to an available unit and went above and beyond to help us get the best price for what we needed. Went back to the office and filled out paperwork and that was it. Very easy process and a pleasant experience. Thank you Adam.

I Like this location for a couple of reasons, and one is the fact that Adam was very helpful in getting me the best unit for my needs for the best price. Adam is an asset to the Public Storage company. Thanks Steve

Quick and easy, a breeze to work with.

I am very pleased with Public Storage in Lakewood. It is convenient, clean, and safe, and Crystal (the manager) is very nice and easy to work with.

I recently rented storage space from this location, and they were great. Ken was very helpful throughout the entire process.

I've recently had a great experience at this rental place. I was surprised how nice and friendly the people here are, and very helpful. I've had the pleasure of working with Ken and Crystal who make sure everything was taken care of. Price was also decent and no bad surprises when I reserved a space online, glad I found this place.

great customer service from property manager

it's all about location, and storing and retrieving gear for the mountains here is perfect. also the staff (Crystal a lot) are the best.

I like this storage place. It's clean which is not the case in other places. Crystal was really awesome!

I stopped in to check out prices for renting a storage unit, and the young lady name Crystal was more than helpful.

I went into the store today to check on prices on a unit to store my equipment. I talked with Crystal and she was very friendly and very helpful in finding a unit that would work for me. I would recommend Public Storage to anyone needing a unit. Thank You,

Great customer service, great clean property, great price. Adam D. was excellent. He had great knowledge of the property and helped us find the right space that fit our needs. Overall great experience.

I have been renting from Crystal at this location for over a year now. They have always been extremely helpful and accomadating. I would reccomend working with her and this facility. Pat

They were very helpful in advising of my opptions showing the place around and being straight forward about what the cost was going to be love it.

I recently rented a storage unit at this location and I had a great experience! Crystal in the office was so helpful and friendly and made the whole process so fast and easy. I would highly recommend this place to anyone searching for a storage unit.

After looking at different sites, I chose this storage because of the professional and friendly manner in which Adam treated me along with going out of his way to make sure I got an even better deal than the one I sign up for. Well lit and very clean....well done. Preston Camp

We have had a great experience with the team at this Public Storage in Lakewood, CO. With our move back to Colorado, we had the need for a very large storage unit for all of our belongings as we wait for our house to be built. Crystal did a great job of first following up and assessing our needs, but then working with us on move-in dates and times for the different sized units....as well as making the move-in process and paperwork efficiently quick. Nothing but good things to say. Also a great location off of 6th avenue for quick access. Unit was clean, ready and also large moving truck accessible. She also followed up to make sure we were taken care of and good to go. I would definitely recommend this site. Sean L

I rented the storage online and was given a price, but was unaware it only lasted a couple months. Did not care much for that surprise. But all in all this place is still worth the money. Crystal and Adam are excellent as far as customer service goes, and have helped me with any situation that has come up.

I like the new manager, she is very courteous, and is efficient. She explained all the forms and got me on my way......Thanks

The two young people in the rental office this morning were extremely kind and helpful. I'm going through a tough time and needed a large storage unit at a convenient location. Crystal answered all my questions and walked me through the rental process. I couldn't have asked for better treatment!