Public Storage Self-Storage Units at 3488 Astrozon Blvd, Colorado Springs, CO

Mrs. April May was wonderful to work with—I'm very cautious with how I spend my money, and she understood this and related with me instead of trying to rush me or make me feel judged like representatives from other storage facilities did (I called a few to weigh my options). As a single soldier, saving money is important for any family/personal emergencies that may arise, and she never once made me feel like that was a problem. I was able to inspect my unit thoroughly, she was very knowledgeable with every question I asked (are there cameras covering the hallways, the security of the lock and that I can add more personal ones if I want, the fact that people can only go where they are meant to go with their codes so there's no "wandering"). I enjoyed her professionalism so much that I actually stayed a little bit just to continue conversation with her (there were no other customers in need of her wonderful services so nobody was ignored while this took place). I am extremely impressed/satisfied and will be recommending this place to anybody I happen to overhear needing a storage unit! Please give Mrs. April May a raise, she is an asset!!

Stephanie, the property manager was really helpful as well as the other chick that has short hair wonderful staff very helpful 10 out of 10 would totally come back very clean and very professional. Wonderful guides to.

April was very knowledgeable and friendly. Very professional. Her smile was contagious.

We received great service and all of ours questions were answered. Thank you Stephanie for your help!

Today Mar 31st 2023 is the VERY first time that anybody from a company that I've paid a bill to on a regular basis has actually called me out of concern and then actually helped me...it may not be a permanent thing however....at this VERY moment & time...it was right on time for me...thank you Stephanie

Great secure location very clean facility awesome customer service from Anthony very knowledgeable and very professional I recommend this place a lot no hidden fees

This place doesn't care about things that happen in life. Just about their money.

Anthony Great customer service and a great attitude

*Staff that lives on property is Amazing bcuz they really do keep the place looking nice & keep it safe. Just wish they would have atleast 5 more of them dolly’s/carts

I'm so happy with the customer service here in Colorado Springs. The property manager Stephanie is amazing! Thank you Stephanie for all your help.

I want to say how amazing the manager Stephanie is by far the best manager I've encountered of any facility I've ever been to she truly cares and her customer service is beyond any I've seen in awhile that's something alot of other facilities lack nowadays hard to find people like that she's truly an asset to your company. Also the security that's provided at the facility is great I feel assured my property is safe

This place can get trashy it's an ok storage facility. I didn't like running over a broken liquor bottle and there was trash flying around. I moved out and was charged the next mo th because the lady didn't close out my unit on that day and I still haven't got my refund. Very unprofessional

Great storage facility and staff Astrozon Blvd! Affordable, clean, secure, and great customer service! Especially when I had an issue Tiffany took care of it right away. She was very professional and courteous! I highly recommend this public storage location!

I understand security but that face you have to put a cold in to make the elevator move after you put your code in to open the door after you put your coad in to open the gate is kinda annoying

Public storage was a great choice for my family and I! Ashley was a tremendous help! I definitely recommend for everyone to go here!

Patricia was so kind and helpful.

Needed help with my storage and Desiree was so helpful and kind it was a rough day but she made it 100% better . Will most def go to her from here on out . Thank u Desiree for all ur help .

Stephanie was super helpful got me set up for my units. Look forward to working with them again.

Ashley helped us at the front and she was able to make our process quick and help us find exactly what we need

Ashley was very helpful A+ customer service

This is the ideal storage unit your looking for fast, cheap, clean, and most of all secure. Highly recommended!!!

Pricy. But I feel it is secure and it's climate controlled

I have been using Public Storage for over a year now. I just transferred from one unit at one location to a larger unit at a new location and it was seamless and easy. Charlotte at the Littleton location was amazing!!! I didn't even do anything! I called her to tell her I was moving out and she took care of everything!!! I wish I could give her 10 STARS!!!! Secure and clean. Price is okay, but I love the customer service!

I had my storage unit here for almost 2 years. Recently someone decided to drill into the lock public storage provided for us and steal my property. They have little no security inside the buildings or outside. And did nothing to assist us.

The whole process was easy and pain fear

Always a wonderful experience with the staff at Public Storage on Astrozon Boulevard. They are quick and always happy to help with all of your questions. Highly recommend this storage unit location!

Great Service. We had several small issues when we were completing our online reservation and Stephanie took care of everything that came up. She was very knowledgeable and quickly helped us get everything competed. The way she took care of everything I thought she must be the manager but she said is not. She is a huge asset to the company and the renters. The unit we rented isn’t in perfect condition but the service and ease of access makes it remain a 5 star rating! You can even get the app on your phone to access your unit more quickly!

Excellent customer service! I recommend this PS over all the others that I have dealt with (all good, mind you, so it's the customer service that makes the difference!) Thanks Patricia!

Had a wonderful experience with the friendly staff at this location when paying an invoice on a auctioned storage unit. The ladies at the front desk were very nice and got us into the auctioned unit in a very quick fashion. Deff recommend. Also the district manager was super friendly.

Good Deals

Needed a storage unit in a hurry and Stephanie and Heather at the front desk were super helpful! I would high recommend using this storage facility and the staff is super friendly and helpful. I wouldn't hesitate to refer anyone friend or family

Already paid up for the month and vacated on the 11th. Did not get any refund for the time left. Also looked online for the unit and it was $55 but, they were charging me $103.

I absolutely love this location . I've been renting a space here since 2019... Its always clean, safe, secure and The staff is amazing at this location they have always gone above and beyond for me when i have needed them to... Today Reina helped me out of a bind i had no idea how to get out of... she didn't have to but she did and i am so thankful for her. I give this location ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Needed to call and get information on my account. I spoke with Reina at the Astrozon location and she was awesome! She was able to answer all of my questions quickly and resolved all my concerns!!! Thank you!

For the first time to rent a public storage locker, it went great. The employee, Stephanie, was very nice and inviting, also, trying to get everyone who walks in to be taken care of. Overall, a great experience.

No one ever comes up to the door during hours of operation. Close the facility if you refuse to do business. 10/02/22 1458

Reina is very friendly and helpful. I truly appreciate her helping me today. Highly recommended if anyone is looking for a Storage Unit.

The move in process was simple and easy. My unit was ready within the hour and clean. The ladies in the office are extremely helpful and courteous, especially Raina. The pricing for the units are definitely cheaper than their competitors. I will definitely use them if I have a need in the future.

Stephanie was awesome, she is a storage expert.

Great speedy service thanks yall

Most amazing and helpful staff ever! They deserve all of your business! Don't go anywhere else! ⭐⭐⭐⭐⭐

Stephanie goes far above and beyond the call of duty. Whenever there are obstacles this location will put in the legwork to make the process work for their customers. Not in a great part of town, but they take security very seriously.

The non-temperature controlled units have had no power for weeks and the lyft is down as usual. If they charge as much as they charge then why is there no power? Its ridiculous. The door keypad has power but not the building itself. How can you guarantee our stuff will be safe if there are no cameras to protect us from theft?

Nice and pretty clean storage like that they have inside so stuff has a mess possibly of get damaged

Ok

Best solution for so many problems- Solved! Thank you, Rosa for your outstanding service and wonderful attitude! You are a gem!

I've been gone from the Springs for quite some time. Stephanie the manager is great.She goes that extra mile to make sure things are right. Rena and Rosa are great and well. They keep the place clean and are very helpful. I would be lost without them.

Just got our storage unit the other day and had nothing but the most exceptional service!!! The staff was so helpful, patient and even got us a better rate than what we originally booked online!!! Facility is very clean and well kept. Unit is spotless, dry and clean. Overly satisfied with Public Storage on Astrovan Dr.!!!! Thanks Stephanie for all your help!!!!

Had a wonderful experience with the staff at Public Storage! They made the storage rental process very quick and easy and made sure I received the best price. Rosa and Stephanie were great! Highly recommend.

Great storage company, good insurance. Great customer service

Didn’t receive good customer service by one of the staff. The first person Ms. Rose was really sweet and goes above and beyond and the other person Ms. Stephanie who eventually help me was nasty and rude. Ms.Rose was assisting me at the beginning but I had to step out of the of the office and she took a call and ask Stephanie to assist me and she refuse to then and walked away. She seem as if she didn’t want to be at work and was ready to go home. I did visit the office about 1 hour before closing. She didn’t want to take the time out to show me where my unit was at and I feel like it may have been because of my skin color because shortly after she help a person same color as her own and shows him around the center. I strive for great customer service each time.

Rollando is awesome! Units are clean and free of infestation, and staff is always kind.

Clean friendly hours are good 👍

Brenda was awesome! Very helpful thank you! ^ Brenda made me feel pressured to write that review, literally telling me to go online and do it right then and there, watching me. Also got charged months after I canceled my account with. Storage unit sat empty for months but they continued to charge me. I'm currently fighting chronic illness so I didn't notice the charges until 2 months later.

The manager and employees are amazing, helpful and informative!! The facility is secure and clean!!

I needed a last minute storage, so I went down to the closest one to my home. It was 10 minutes until closing and kamlyn was very kind and sweet to help me. She did not show any frustration to me coming in and helping me out with my storage unit. She showed me the storage unit, answered my questions, along with sharing her experience with having a storage unit herself. Kamlyn filled me in on a lot of information. She was sweet, polite and took care of me even when it ran into closing time. I definitely appreciate the customer service and would recommend anyone to this location if they need to store anything. Definitely should go when Kamlyn is there, she will definitely personalize your experience. :)

Kamlyn is the best! Great customer service here, clean property too!

Great experience!!! We originally tried to save literally $10 with another place and they (the other place) ended up screwing us over in the process of our move because they didn’t have e-signature capabilities and failed to mention that to us. We had to scramble to book another storage unit and Public storage made it so seamless! It was a moving mishap but we recovered only due to Public storages updated technology and great online booking capabilities. I’ve learned my lesson! Always using Public Storage!!!

Looks good but haven't been there

This public storage facility is absolutely amazing! they are super accommodating and will do anything it takes to make you happy!

Alba was awsome. They had great customer service and was very prompt with service. I will definitely recommend this storage company.

Thank you Public Storage Kayla and Alba for all your help . Your an amazing staff , friendly, professional and ready to help. I appreciate you all very much!

After a bit of confusion getting my unit Kamlyn was so incredibly kind, knowledgeable, and thorough. She answered all of my questions and made sure I was very well taken care of. She gave me exceptional service and made me feel very confident in my choice to rent a storage unit from this location! She deserves all the recognition! Thank you Kamlyn.

I feel like this place cons you by reeling you in with their great promotional offers and then screws you over a month later. We rented a large unit for $150 a month. By the 3rd month they increased our price to over $300!! How is this even legal!? How a company is ok with taking advantage of families that are already struggling or going through difficult situations is beyond me. I suggest you stay away from this company! I would go to SecurCare or only use Public if you will only be with them for a month or less.

When I initially leased my 10' storage container, I dealt with an individual named Robert, at that particular time I believe he was a supervisor. Try to force me to buy a dehumidifying device for $7. I refused it went to the Dollar Tree and got the same exact device for one dollar at that time. My storage rent went from $44 to 86 without a notice or warning I wouldn't trust these fools with a skateboard

Reina and Alba helped me out so much during time there! I’ve never used a storage unit before and they educated me on how it works and the convenience of everything! I would like to thank them so much for their time and their great work ethic and hospitality!! They made me feel very welcome!

Cindy and alba were great. There service was the best. Cindy upgraded my unit and Alba made the process very easy. Stephanie also made sure that I was taken care of when I came and had questions. This is the best storage spot in town.

The gates and doors(have to be within range) can be opened from the safety and warmth of your car, pretty badass. The front desk ladies are super chill, pretty badass. And it has lifts too help you get what you need where you need it, super badass, and there's Spanish speaking staff there aswell

Jonathan was amazing.

Nice place and affordable. Had a couple issues with the door closest to my storage but other than that, I'd recommend

The service that I received from ms alba and ms Cindy was grade a..they knew what they were doing and I was in and out in a matter of seconds

There's no prorated move out... You just pay for the whole month. I found this rather primitive. Over my 2 years of renting, the cleanliness of the place deteriorated significantly. My price for a 5x10ft space crept up 23%. The homeless moved in and would relieve themselves in the hallway because the restrooms are always locked. Upon suspicious activity, the people who "live on site" never answered their on-call phones, rendering that perk useless.

The staff at the front desk was very helpful Jonathan made sure I had a good experience and answered whatever questions I had!

They're pretty good UPDATE: this is the worst, most unfair storage in town. I've hade a storage (non-climate controlled) for 4 years and the price went from $85-$219 a month and you only receive an email for price raises. Meanwhile, new customers get the same size storage (climate controlled) for $140-$150 a month

I am so beyond happy with the customer service of Colorado Springs , Colorado and Upland California. Desiree of Upland Ca and Jonathan and Alba of Colorado Springs are exceptional in helping customers ! Very professional yet very friendly and ready to help . Thank you Desiree , jonathan and Alba for your expertise and professionalism .

Best storage units in town, organized clean but my favorite part is it feel safe and secure, they got cameras everywhere, and the manager very nice, if you go ask for Alba very nice lady and helpful, i am glad i made the right decision.

Secure and clean. Some of the employees were rude and not helpful.

My wife and I had a great and fast experience. We were helped by Brenda who was very kind and helpful answering all of our questions and she covered everything with detail.

Brenda was very helpful

Initially gave them a 1 star 🌟. After working with Tiffany from corporate. I have increased the rating. As a whole she heard the feedback I offered and made my account right.

Mrs. Alba was outstanding with helping me couldn’t be happier

Hard a good customer service and was promptly taken care of. That's all a customer can ask of. I recommend them and this public storage for anyone looking for a storage.

Great service. They were very helpful and made it really quick and easy to rent a unit.

Brenda and Alba are great. Love the security and attention to detail here.

This place is awesome. Great customer service. Ask for Alba. She we super helpful. She walked around with me to ensure I got the size I needed.

This is the absolute worst place to keep your belongings. They have no communication. They replace locks and go into your units without permission. When you ask for the new keys, you go thru hell getting them. I will never in my life rent with this company!! Took me 4 hours to get my belongings, that was the size of a closet. The elevator stopped working, so we had to carry everything down stairs. At one point they couldn't even get in to the bldg, not even management. This place is an absolute joke!! Do not Rent here!!!!

Brenda and Alba were great help with helping me find a storage unit with the cheapest price and were extremely professional! Thanks!

Alba and Brenda have been amazing. This storage facility has always been clean. I will come back to store again.

This place has indoor and outdoor storage. Nice staff. Huge selection of sizes to fit your needs.

Alba".... She is Amazing !!! Always cleaning !! She is so polite and helpful..I would recommend this location because of her!!! An Extra Thank You From The Tafoya Family .. Thank you , Tafoya C 12B Richards Sister....

Brenda is awesome she did a great job !!!!

Brenda was great

I rented the smallest space they offer and it was 98$ month. My only complaint is the halls are so narrow that each time I went to access my space I was blocked by other customers who were getting their things and had to wait 20 min or so, or leave and return another time. The site is very clean and friendly staff but If I need to rent a storage space in the future, I will definitely choose a ground level only site.

Told by employee that I could make a payment later in the week without further changes and that was false. Spoke to them about it and they would not honor it. Now they are raising the monthly fee December 1 and also late fee.

The best storage facility ive been to ever!!!!!

One again I enjoy using Public Storage. Tatyana was very sweet and helpful.

The manager and employees were quick and kind, helped me with getting a new key for my lock and I was out of there in minutes. No hassle. 100% recommended to anyone who needs a storage unit.

Nice and easy no hassle move in

Jesus it looks like Woodstock everyday when the place closes up. Lots of left behind paper and misc. household items. But a nice place to take your midday rendezvous.....if you know what I mean....j.k.

Kamlyn and Matt were extremely nice and provided the best customer service. Very satisfied!

Yazmine was awesome!

There are alot of people in and out of this location all times of day. Very few dollies or carts for customers or guests to use. If you are in a hurry or need to move your things often, do not use here. Even if ease of access for online purchase. Or cheaper renting options. This place is not that secure for a storage building inside. Think cautiously of using an outside option if you need privacy. This facility is heavily watched because of the homeless in the area. There are little to none trash receptacles. And the floor and other areas are often littered with items left behind or trash in the elevator, front etc. This location is on the corner of a extremely busy intersection and constantly has heavy trucks driving through.

Only two dolleys for hundreds of units

Busy place, but absolutely no problems whatsoever. Easy and convenient.

This public storage is amazing! The woman who owns it is the sweetest and most honest person you could meet. They offer amazing rates and don't have a million hidden fees! The service is fast and efficient! Will definitely be returning here for any future storage needs I have!

My experience was GREAT! The lady working the front desk named Jo, was amazing and had such good customer service. She answered all my questions thoroughly and walked me through the process to find the best storage size to fit my needs. Thank you for all your help! Highly recommend.

Been renting at this location for almost 2 years now and I love it.. the staff is super friendly and extremely helpful. It's super secure ,clean ,and affordable.

UPDATE: They decided to change the locks and failed to notify me about the change and to warn me that my unit was going to remain open while changing the doors, so anybody could of stolen my belongings. 2nd UPDATE: My belongings actually got STOLEN!! THE MANAGERS KNEW FOR A WHOKE WEEK POSSIBLY LONGER THAT THE STORAGE UNIT NEXT TO MINE TORN/DESTROYED THE WALL DOWN!! THE DRY WALL AND STOLE MY STUFF. THEY KNEW FOR A WHOLE ENTIRE WEEK OR LONGER AND NO ONE NOTIFIED ME. I HAD TO GET BACK HOME FROM DEPLOYMENT TO FIND 70% OF MY THINGS STOLEN. JO, was absolutely no help and she ignored all my questions as far as who was the person that rent the unit next to me, refuse to give me his information, and forgot to mention that they already knew about my unit being entered, but NO ONE told me that my unit was broken into. Offered no apologies that my unit was stolen from and my belongings were damaged. Thanks for absolutely nothing storage unit.... loved having my belongings stolen.

BEST BEYOND BEST STORAGE FACILITY IN TOWN. SECURED AND AFFORDABLE

If you need a storage or just supplies this is the place to be. I went in to purchase a box and I can't remember the wonderful blonde but she made me laugh before we even got to what I was there for. She helped me out and even though I broke the box and went back she helped me out. This world needs more great customer service like this place here will give. Thanks again WONDERFUL BLONDE this box worked and I was off to finally getting it shipped thanks to you. This is the place to be Thanks 😊

Ben and Yasmin worked together to help fix an issue that I had. They both took great care of me and got the problem resolved quickly. Great team! Great space!

I'm so happy I selected this particular storage facility..Jo assisted me and showed me the size I was inquiring on.. awesome service! Today, I called with questions and Ben was to the rescue.. you have great employees that give outstanding customer service! Continue to lead!

Jo was a great help and super welcoming!

Jo is an excellent manager. She walked me through changing my account information

I am a parent of a new college student in the area, and there is no better employee in this management office than Jo! She truly cares about her customers and is so very helpful. her experience and knowledge of the facility have been invaluable !

The manager Jo is awesome and very good.

This place either need more carta available to customers or to come up with a better plan for the use of the carts as it's frustrating when I come here several times to get things out of my unit and can't and have to wait around because people have three carts for one unit from what I have to do and with my injuries I can't just carry things out one by one

The front desk manager was awesome she moved us to a bigger unit when we asked she is very nice and sweet and the atmosphere is great they look out for there customers I recommend it to anyone

Jo at the front was super helpful with getting myself and my husband established into a unit, as well as explaining all the current promotions and how everything else worked. Thank you, Jo!!

Great staff. Jo and Caedee were pretty pleasant to work with. Very helpful!!!

Quick to address any concerns.

I love the manager and most of the staff!! Very good people and kind as well as professional. Other than the 24% rate hike I just found out about, after being here only 7 months, I am satisfied but be wary of obscene rate hikes when you’ve been there a little while.

First off Julie is such an amazing manager! She helped me with all my needs for my unit. This particular location is so polite and friendly and awesome! If you need a storage unit come here for sure. Thanks again Julie you rock! Ps. Give her a raise for going above and beyond for customer service!!

Super easy to find and great Staff very friendly

Should check their facts before accusing a tenant of "Loitering" on the property where the storage unit they pay for is for 13 hrs straight during the middle of Summer? Because melting into the blacktop is what i like to do with my days during the hottest part of the year! AYFKM RN!

Julie is great I highly recommend these storage units!

The staff are helpful and friendly I'm late quite often and they only charge me 20+ late fee and I find it convenient that they raise their prices to fit my small budget and when I'm there I make sure to wave to all the homeless living in units at the facility sure is a great place 🐿️

Shantel and Robert delivered great customer service! They need a pay raise immediately !

Shantel and Yazmine were very friendly and in formative. Great customer service! Shantel helped us wi the process and resting our unit was seamless.

We found the facility to be very clean and well-maintained. Julie and her colleague were both very helpful, friendly, and professional throughout our engagement with them. Would definitely recommend this location to anyone looking for a secure, clean, and well-run storage facility.

Shantel and Robert were a huge help while claiming my storage unit. Shantel escorted me to my unit and made sure I didn’t have any extra questions.

My name is Raymundo and i had a really bad experience thinkin that my unit was vacated due to an error although everything was cleared up and thanks to Julie i was taken very well care of she helped me analyze the situation and allowed me to check on my unit with great kindness and in the end all my belongings were safe and sound and I truly thank you for assisting me today great job to you Julie!!! 😇🙏

Shantel was great! Friendly, quick, and very helpful!

Something about the owner. Can be really helpful and nice, however he seems to lose his patience quickly and it is unnecessary. Additionally, I feel the prices are well up there, for what you get. Also, this is a very unsafe area of Colorado Springs. High theft First hand experienced someone that attempted some sort of kidnapping/abduction/possible assault... on myself IN BROAD DAYLIGHT

Shantel was very kind and professional! Thank you!

Shantel was amazing! She was very informative and made sure I was taken care of!

Shantel was great & very helpful!

Shantel was absolutely amazing with helping us set up our storage today! 100% recommend this Public Storage site.

Shantel was nice and very helpful. She showed me everything and assured me the storage was a secure place to store my belongings.

The facility is clean and I felt safe storing my things there. That's it for the positive. The negative is that they don't tell you to begin with that you have to have insurance (which is fine, just include it in the cost), so the advertised cost of the unit is much lower than the reality. The other thing is that I brought in my own disc lock and showed it to them. They said I HAD to purchase their lock for $20 with no return policy. These locks are absolutely useless unless you have a storage unit with them. $20 down the drain... As I was going back to my unit, I saw several with the same disc lock I had with me. So...they are not on the up and up - dishonesty and false advertising is unacceptable. This is the first and last time I rent from this location

The facility is very nice. And Shantel provided excellent customer service.

My visit today was amazing Shantel was wonderful. She made me laugh. Best customer service ever.

Great service was efficiently quick

I would like to say thanks to Yasmine and Shantel for there hard work and there courteousness...

Shanti at public storage was helpful and feirndy

Shantel did a great job in helping me with my storage and informing me about all my payment dates and moving dates

Yazmin was amazing! Great customer service!

Yazmine is the consummate professional. She made the process fast and efficient i will continue to refer friends and family to her directly awesome customer service.

Been renting from public storage over a year.. and i pay my rent every month. And i got locked out of my unit cause they claim i have been loitering.. i will admit there was a night where it was raining terribly and i couldn't unload my car right away and i waited. And i lfet after closing.. they now claim that i keep doing it. And i havent been there passed 9 since then. They were very rude and i cant believe they would be so viscous and outright lie. Shame on you for your very rude business dealings

Shantel was very professional and very helpful. Glad to do business here.

Shantel was great to work with. Very helpful and a pleasure to talk to.

Shantel was very helpful on getting me a storage

Does your facility have 18 wheeler access.

“She was amazing”

Great Service.

Shantel was great at customer service. Outstanding knowledge and feedback.. This place is like a family environment. Shantel, Robert and Sabrina are outstanding for your company.

No bathrooms ..they have them on every floor but not a one is open. No place to throw trash away . I was told on the phone I could make a payment from my savings account as long as it has a routing number and account number,so I proceeded to pay that way. A week later I get an E Mail staying that my payment didn't go through,and charged $25 late fee plus a NSF fee. They took off the late fee..waiting on a call from corporate to get the other $25 taken off.

Shantel and Pamela are really helpful and stayed masked the whole time

Visited the Public Storage at 3488 Astrozon Blvd. We met Pamela and Shantel. They were awesome! If you need a storage go by and and check these 2 awesome ladies out. They are very knowledgeable and professional but but very friendly and honest. Please give those ladies a raise. Need to keep good people employed!

Shantel helped me out today and was fantastic, very smooth and very easy. All done with the proper covid measures in place.

My check in was great!!!

Yay

Great storage

Great, clean facility. Shantel was extremely helpful and efficient getting everything set up. Would definitely recommend.

Shantels customer service was phenomenal and she wavery criendly

Rude customer service

Shantel was great at Public Storage she fully explained everything and answered my numerous questions. Thanks!

Shantel was awesome here!

Chantel was a saving grace! She was nothing but patient and helpful when my error caused me to go through the whole process only to find I’d picked a unit that was 3 sizes too small. Where otherwise I’d have been made to pay for mistake and my troubles dismissed, Chantel walked the property with me and found the perfect unit. Wonderful service, thank you!!

Shantel provided a quick and easy check in process.

Shantel gave me 5 star service would definitely recommend others to come here.. Thankx Gurl🙂

Shantel was great!!!

The longer you are a customer with Public Storage the More they will nickel and dime you. They are doing road construction on site making it a big inconvenience to access your storage. No one notified me or even apologized and its been over 2 weeks. They seem nice at 1st but quickly changes once you are a customer. Then they hit you with any fee or charge they can. Horrible experience! Im moving to another storage immediately!

Chris was super cool & made our process fast ! :) thank you for making it easy ! Moving all of your life isn’t very easy but he made it a better experience!

Clean, easy access, very friendly staff.

Went over everything and no surprises

Very unhappy with this place. I shopped around for a long time to find the price I wanted to pay. They screwed up my price quote and it took over a month to fix it. I was finally content with the price when all the sudden with no warning they raised their price considerably. Now after all my careful research I'm paying more then I ever planned to. Had I know this was going to be the plan I would have gone with a cheaper competitor!!!

Excellent customer service. Both Kay and Michaela (front desk) go the extra mile for their tenants. Highly recommend.

Was a professional and generous experience. So thankful to the Manager and other staff.

I have used the public storage for almost a year. I request a stop of the month of june unfortunately today july 1st to confirm nothing was left and to make sure everything was moved out due to policy I was informed by Robert (property manager) that I had to pay the full month of july. I was completely upset respectful but upset and scrambling to find a way to pay. I recieved a phone call shortly after from Robert again my heart racing because I still don't have the money, he was calling to inform me that he took the extra steps to call his manager and see about waiving the bill which he was successful at. He didn't have to do this at all but he was kind enough to do this for me and that made my day and shows that there are still understanding and compassionate people out there. Thank you Robert for being an amazing property manager. Fully recommended!!

So they will take our your lock without asking you even if you're supposed to have til the end of the last day of that month. Take out the day before the last day...it should be that they don't damage your lock if you still want to get your lock..... didn't seem fair to lose a lock they made you pay for if you still had that whole day to get it.

Cara, the Manager is the best!!! She is extremely helpful for anything you need. Plus I was able to reserve and set up my account online, when I arrived at the facility, everything went smoothly. The amount of security is very impressive!

Both Cara and Matt were extremely helpful with my needs today in the office. I have had need go in many times to buy products and every time my experience has been top notch. I would definitely recommend this storage facility and location to anyone.

I was a little nervous after reading the reviews, but glad I went. Michaela was SOOOOOO helpful and very knowledgeable. She answered all my questions and was super friendly. I highly recommend you won’t be disappointed. Storage was clean and grounds are very well kept!

Cara was the rudest person I have encountered in a long time I chose not to go with this company because of her nasty attitude and unwillingness to be helpful in a stressful time she treated us like we were bothering her

Cara the female employee she was a great help with everything I needed to know and then some. I rate her at five stars. Thank you Cara

Cara is absolutely hands down the best. articulate, goes over the available options quickly will set you up with his unit in no time. Switched Public Storage facilities because I found her again, I sorry Delta.

Michaela and Cara are the absolute best! They were so helpful, and friendly they made me feel right at home!

Very nice people but the units collect so much dust and dirt. I think there's always construction going on around them.

No complaints nice facility access hours good to

The facility is great. It's beautiful, clean, functional, safe. However, when you sign up for it, they don't tell you there is a monthly insurance fee ($15), an admin fee (~$20), and you have to buy a specific lock (a cylindrical lock) that we couldn't find at any stores and they sold for $20. So what we thought was a $1 for-the-first-month deal they had on the website turned into a $60 ordeal. It's deceptive advertising. Also, you can only access the storage lockers from 6am-9pm, so it's not 24/7 access.

My experience here has been overwhelmingly positive thanks to Cara, manager, and her staff. I seldom take time to rank anything, but I feel compelled to publicly acknowledge how well Cara handled a recent request. She enlisted the assistance of a co-worker on site and called corporate for answers in resolving the issue to my satisfaction. This was done during what was obviously a very busy last day of the month.

Yasmine was very helpful and friendly with our checkin. Great customer service!

Has a working elevator for the second floor. That's a plus... however, myself & another tenant struggled to get into the actual building today due to someone attempting to break in, and harming the doorknob mechanism... they were fast to repair the issue, and tire fact that nobody got in was another plus.

Matt provided excellent service and helped me with everything I needed. Pricing was very fair. An awesome experience. Public storage will be my go-to for all my storage needs.

Very helpful staff. Cara located my wife's ID and saved her big time. Then Robert was very helpful when we went back to retrieve it. Thank yall so much!!!

Thank you Robert,Shantel and Chad for your great service. The move out was smooth and the customer service was Fantastic.

Rolando was awesome, huge help getting me everything I needed and was very friendly doing it. Great service

Rollando was very friendly. Very helpful. Super funny, made the whole experience much better than just getting a storage unit.

Great prices, super awesome customer service! Rollando was amazing and had us laughing the whole time He made the whole experience the highlight of our day! Hope he gets transferred to Puerto Rico! Don't be one of the people who gets eaten!

Everyone was awesome in trying too help during this difficult time .. I've had my share of difficulties and Matthew and the blonde lady I can't remember her name have on several occasions trued tr help me save my belongings.My ex rented a unit at the same place and caused me nothing but grief stole my wallet , threatened me ..so I had to abandonmy belongings because I had no money to finish moving . Both onsite manager and Matt still have been trying to help me .

Anthony was professional and very informative. Made our experience of renting storage a great one.

Nailed it, thanks Yazmine

Customer service is outstanding. They are very friendly and helpful.

Yazmine offered amazing customer service and was very professional! Would definitely recommend the public storage on Astrozon because of her kind and helpful recommendations.

Rolando, Matt and Jazmine were most professional and helpful with my issues and needs..... Whatever i needed they were on it!!!!!!!!!

Matt was very thorough and have us a peace of mind putting our whole house in a storage unit. Thank you public storage (Matt) for giving us excellent customer service and going the second mile for us!!!

Excellent customer service, great helpers. Appreciated that with unloading into storage after such a long trip we've been on.

Anthony did a hell of job, quick nd explained everything in great detail

The customer service and courtesy these people have shown me is second to none hands down! Nobody compares and it's not even close!

Super big pain. I just went to buy something from someone and couldnt get out. Takes a code just to leave

They say $1 first month and make it all nice when you enroll. Is where they get you is when you register online it states it saves you a bunch of money on monthly fee. Then as you get billed month after month you receive a email of a new charge in place. Your bill will quickly raise to the max. They wait for you to move your stuff in. No fun. Then raise your fees hoping you will just say I'm not moving this stuff again basically. Just beware they will hit you here and there where they can once they got you locked in.

Great place had Lanie help me out she made the move in process really easy and was extremely helpful probably one of the best customer service I’ve had and any business! Thanks Lanie!

Excellent service by Janie! Thank you for being so knowledgeable and helpful.

Shantel helped me get set up in a storage unit. She was super helpful and friendly. The storage building is very clean.

I urgently needed to get into a new storage unit, at a quality place and for for a good rate so I easily booked a reservation online for a unit at Public Storage! When I came in the next day to finish my reservation and get the key, I was happily greeted by Theresa who was just absolutely phenomenal! She was very pleasant, professional and knowledgeable and explained everything I needed to know. She showed me my unit and how everything worked and held great conversation too! She really just made my overall experience that much better! If I could give more than 5 stars to this facility and Theresa I would!

Public Storage is a great place to store your things people are great good atmosphere very safe feeling

Michaela was super helpful. I was in and out in 20 minutes. She helped me decide which size unit I needed. Easy to get to, very very clean

Awesome place. Clean inside and outside. People there are nice love it

This location was close to our home, this was a new facility with climate control. Robert who assisted us was awesome.

Excellent and professional service very warm and inviting customer service, everything was fast easy and simple 10/10

Friendly staff and it is a pleasure to visit with Robert and Teresa. Smooth check in and definitely recommend.

Theresa was so helpful and easy to connect with! I appreciate everything she did. Great clean place.

Friendliest storage place I've experienced. Shantel and Lanie were awesome and more than helpful. Great communication skills.

Matt was very helpful. Unit was clean. Property is secure and well kept. Glad to be doing business with Public Storage .

Theresa and Robert were amazing!!!! Theresa gave the best customer service & she was so nice. The units are super clean and they let you know the in’s and out’s of what you need for your unit! Definitely recommend this place! (:

Did not explain close out and charged a late fee and full rent with no warning. Seemingly only in it for money. Take your business elsewhere.

Theresa and Robert have a great team going at this Public Storage, which is clean and very well maintained

Everyone was very nice and the storage units are for a GREAT price especially when you shop online!

Excellent service especially Theresa, she was an awesome help she did an outstanding job assisting me and she was very polite. They have an amazing facility and wonderful, kind, caring staff that really look out for you.

Lanie was incredible. Super helpful and informative. Thank you!

Robert was great with showing me a unit and helping me with any questions I had. Great place and professionalism included with the great price! Thank You

Ive done business with Public Storage several times over the years but this new building with its' indoor, climate controlled spaces is the Best! All the staff, Matt, Robert, Theresa, & Lanie, have been both professional and helpful in answering my questions and helping me set up Auto-Pay. I dont even bother with the 'Other guys'. Thank You Public Storage!

I rented 2 units here. Robert Matts was extremely helpful and informative. The whole process took 15 minutes and the price was very reasonable. Thank you for your help!!

Robert and Shantel really took care of me. The process was efficient and i was given all the tools and info i needed with a good rate. I also got a good deal on some wardrobe boxes that allow me to hang my clothes while boxed so i can easily go through them. 😉Thanks Shantel. A girl still has to have her options, even in transition.

Theresa and Robert were amazing! Top notch service. Wow

Excellent customer service. Staff was professional and most helpful in making sure we were set up and squared away.

Very polite and helpful. Was helped by Robert. Would recommend this place.

Good service and nice secure units

just opened an account with them indoor and clean, no name here :} but she was very informing on the information I needed and about the policies for the Unit she was courteous , friendly. I do recommend this site to anyone in need of clean secure indoor storage rates are very competitive and beats most if you sign up online

I found this public storage online and it turned out to be a good decision. The location is easy to find, the service is friendly and helpful, and the units are easy to find. I appreciated the person who aided me in finding the right unit to fill me needs and she was very patient and willing to go the extra mile, even though she herself was walking on crutches with an orthopedic boot on her foot. I liked that the storage units were in a climate controlled building. It added to the safety of the units and made me feel secure about storing my items. I'm glad I decided to use Public Storage.

Rollando & Robert gave great service.

Shantel was quick and extremely friendly! Highly recommend working with her!

Robert was a great, nice man, and funny. He made sure he gave great customer service.

I walked in right at opening with no notice. Therese was awesome at getting me a unit instantly. She is very personal and easy to work with. The only reason I'm not giving a full 5 stars is because I felt alittle blindsided by all the start up fees. I wish the website said, first month $70 not, first month only $1! Pssh

Robert was very friendly and professional, he was full of information and explained every detail of what we needed to know. I recommend this business it is clean and well kept.

Had a great experience, Robert helped me out after I lost my key and made for a smooth process when moving out of my unit.

Shantel was very nice and her customer service was the best. I did not have a working light by my unit that I got 2days ago and she was very helpful getting me into a different unit. She made sure I was happy with my new unit before I left. Thank you Shantel.

Grateful for this company while my soldier was out of country

Rolando was very helpful and provided water when we were thirsty! Great experience!

Shantel was awesome. Made the whole process of getting a unit super easy. Very secure, safe, and clean facility.

Shantel did an amazing job! I was her first customer and she did great! Happy to have my things here. 😁

It was very easy to get my unit. They were very friendly and flexible. Vince and Matt were awesome.

Robert was professional and diligent. He was thorough and to the point. Facility was clean and presented very well.

Taking great care of my friends needs.

Bennet rocked and took great care of us with pricing and everything..I love public storage

They are very nice and facility is very clean and secure

Great deal! Safe location😎

Very helpful the workers Bennet and Matt helped alit

Robert fantastic

Robert was thorough and pleasant to work with. Thanks!

Great service

Ms. Theresa made my experience efficient, informative and pleasurable. I would recommend this location for their friendly and helpful customer service!

Cara is awesome!! Congrats on your new promotion. You deserve it!! A true professional

Stephen and Robert were great at meeting all our needs in a timely fashion. Very easy process. Thanks!

This is the 3rd morning I've came here to get into my storage and the gate is still broken!! I called them yesterday and they assured me the gate would be open at 6am by the manager!! I do not recommend public storage!!! No credit for these mornings I can't get in!!!

Stephen was very helpful, knowledgable, friendly and had many great recommendations for me. Excellent customer service and gave me a great deal on my unit. I recommend Public Storage.

Cara at the astrozon 28207 location is one of the sweetest people I’ve ever met. She is so kind and generous and compassionate. Some of the best customer service I’ve ever experienced. The facility itself is very clean, organized and easy to understand. Affordable prices. Great location.

Rollando was awesome!

Very helpful. Made the storage process very easy.

Best price in town 28207 thanks stephen

Cara helped me out and was great, extremely knowledgeable, professional and ensured the unit I rented was sufficient for what I was looking for. Highly Recommend!

My boyfriend and I went in and were greatly assisted by Robert. The staff were super friendly and made the process smooth and quick!

Keeps a dry and secure

We just met with Robert and he was very helpful. Definitely would recommend this storage place. Glad it is climate controlled!

Robert is very nice and helpful. Awesome customer service. Thank you

Cara and Stephen were great to work with. They got us the best unit they had that was as close to the exit as they could. They were very efficient and got us checked out quickly because our movers were on their way. The facilities were very clean!!

Very friendly and helpful staff

CARA WAS VERY PROFESSIONAL THE WAY SHE HANDLED WITH HER CUSTOMERS

I HAD THE BEST EXPERIENCE WITH YOUR EMPLOYEE CARA. SHE WAS VERY PRODUCTIVE IN EVERY ASPECT OF HER WORK ETHIC. THE WAY SHE CARRIED HERSELF, AND SHOWED CONCERNN AS WELL AS CARE FOR HER BUSINESS. VERY RESPECTFUL, FUNNY, ALLOWING A CUSTOMER TO FEEL COMFORTABLE TO BE PURCHASING A STORAGE AND KNOWING THAT YOUR PERSONNEL PROPERTY WILL BE SAFE AT ALL TIMES. YOU REALLY NEED TO TRAIN AND HAVE MORE EMPLOYEES LIKE CARA. I WOULD REQUEST THAT SHE BE PROMOTED FAND OR ACCOMODATED FOR HER WORK ETHIC AND LOVE FOR PUBLIC STORAGE. THANK YOU CARA FROM CRAIG

Cara provides the most acceptional customer service I’ve ever experienced

cara was superb,thank you : )

Cara was extremely courteous, helpful, and absolutely amazing. She did everything and beyond in assisting my husband and I with a storage rental. Continue the good work Cara. Seth and Wendy

Cara was very helpful and to the point. My experience was smooth and simple thanks to her.

Cara and Sarah were wonderful. They made renting a breeze. They were knowledgeable, helpful, professional, and friendly . I appreciate them so much !

Got a unit at Astrovon Ct and Vincent helped me wonderfully! Easy to get and clean units. Happy to store my stuff safe here!

Leanne was amazing, thank you so much!! My husband and I were so thankful for the information and honesty!!

Very clean place. And the staff are very friendly.

Robert was awesome! Very knowledgeable and very kind! highly recommend!

I ABSOLUTLY LOVE FACILITY OVER AT THE PUBLIC STORAGE ON AIRPORT IN COLORADO SPRINGS COLORADO. LET ME TELL YOU THIS FACILITY IS ABSOLUTLY AMAZING THEY TAKE CARE OF THEIR CUSTOMERS .. THE PLACE IS HUGE CLIMATE CONTROLLED AND SECURED BEYOND SECURED. SND THE MOST AMAZING STAFF ATHENA TOOK CARE OF ME ,SHE WAS KIND UNDERSTAND TO MY SITUATION AND MADE ME FEEL VERY WELCOME . ALL THE STAFF HERE IS AMAZING . SO I RATE THIS FACILITY A 5 STAR.. DEFINITLY COME HERE FOR ALL OF YOUR STORAGE NEEDS. SPECIAL THANK YOU TO ALL THE STAFF AT THE PUBLIC STORAGE ON AIRPORT RD COLORADO SPRINGS COLO . SINCERELY ANGELINE TAFOYA

Out of all of the times, I have rented storage space from Public Storage. This experience was hands down the best. I was helped by a woman by the name of Athena, and her customer service was AMAZING! Thank you for making things smooth and clear!

Worked with beautiful blue eyed Jamie and she was professional. Storage seems decent but you have to buy the lock from them 20 something. As of writing this 2 Cameras only and they cover little to no storage units so make sure you have excellent insurance coverage. Online price was decent $123 for 20 x 10 and first month was only $1. Their insurance was well beaten by other insurers. They have supplies at reasonable prices that can help you store. Increased my rent while I was deployed and I had no choice but to pay more.

I was very impressed by the customer service. Athena helped get me all set up with my first storage unit and she was outstanding. Would recommend.

Athena was great!

So glad I switched storage companies. The price for my unit is Great. The employees are very friendly and attentive. Every time I need any assistance Athena is there to help.

Athena was amazing she made everything so easy for us!

Cara was great with understanding my needs and Robert was very knowledgeable of this places units. Highly recommend this place to anyone who has any type of moving in their upcoming future

This place is a rip-off

Great customer service, clean units and property. Highly recommended. Athena was very informative and answered all my questions.