Public Storage Self-Storage Units at 5250 Tomah Drive, Colorado Springs, CO

I rented a storage room it was too small they had an empty of the next size up and give to him for the same price they're great

Price was little higher than I wanted but the convenience, ease, and friendliness was good!

The manager, Tanner, is FABULOUS. Very kind, professional, helpful and knowledgeable. WARNING: THIS particular property, on Tomah near Academy and Union is great. Another location down the street is awful. Not all Public Storage properties are the same.

Same as the other 2 star or less reviews - raised my rate after a few months, and then again a few months after. Declined request to pay what I initially paid for a 10x15. The best part is Public Storage has new rates on 10x15 units that are CHEAPER than my initial rate. So I’m paying almost double - when I called (corporate - because the local shop can’t do anything about rates just put requests in) they informed me that I would have to vacate this unit and get a cheaper one. So inconveniencing your current customers for no reason, ones that paid for years. The silliest system, and only incentivizing new customers to come in and then deal with the same stuff. Very annoying. While this is not the local Public Storage’s fault - I highly DO NOT recommend using this company - they will rip you off in the long run, unless you’re on top of recent rates and don’t mind jumping around unit to unit and location to location.

Great customer service

Very unprofessional and not willing to help. The raised my rent over $50 without notifying me and not willing to work with me or compromise. When called to ask, the manager Tanner was very rude. Hung up on me and not very professional.

Another great experience at this public storage. Tanner was awesome in helping me out today. I highly recommend this location of your looking for a storage room!

Tanner is awesome. My gate code expired in 48hrs with me being locked inside the gate, thankfully another patron entered their code and I was able to exit. All in all I would recommend.

Raised my rates almost 70 a month. No notice. I've NEVER been even late on a payment. I applied to have the rate not raised and was declined. Almost 200 a month for a 10x10 unit is unheard of. The guy at the office was helpful and this isn't his fault. But whoever does the rates ......if I can't say something nice I won't say anything at all.

Cory was superb and great to work with. I stopped at this location and then didn't need to check any others on my list. Could not have made things any easier.

Rosa was great

Helped some family pick up a storage locker they won. From there it was nothing but drama . Buyers beware of what you get yourselves into

Can't use the restroom or trash. .

I called the customer service line because I keep getting an error trying to make a reservation online the agent had an poor attitude like it was an inconvenience to assist. I worked for public storage for 4 year and I am taken back at this past fee poor experience I have had with the these last 2 to 3 year. I recommend using someone if you want to be treated better.

Tiffany was so sweet & amazing. Thank you for making everything so simple.

We first went to Julie's location to find they did not have any drive up 5*10's. Julie called Jonathan at a nearby location and let us know he had one. Throughout this process Julie was extremely kind and knew how to make things run smoothly. We even got a discount that she made sure we understood. She and Jonathan are amazing at what they do. Cheers

Diana is super nice and friendly. The facility was always clean. Great customer service experience. If I ever need to store anything, I'll definitely come back to her facility.

I love you can use an appto get in and out as well as pay

Julie was so helpful & very understanding. I would highly recommend this location, base on Julie help.

Julie and Zach are awesome!! Amazing customer service. They really go out of their way to know your things are safe! The property is very clean also. Had my storage here for going on 2 years, I cant think of anywhere else to store my things! So just recently Jamal was very helpful as well it was closing tie I just made it in time to get my 🔑 and had a positive attitude

The manager running this property is so nice and accommodating, I would recommend this location to anyone!

The manager Julie is super nice and kind and very professional

I have never had a better experience at public storage until today! Julie was outstanding ! She helped me find a great price on a unit I need, she walked me through the entire process step by step. I will be recommending people to this public storage after today . Thank you so much julie I appreciate all your help today I could not have done it without you!

Julie has great customer service and is always super sweet!! :)

Great location safe atmosphere

Julie is the most kind and professional manager I’ve ever done business with. We loved this public storage unit because of her helpfulness and friendly customer service, and how well she manages her business. Any questions we had were always answered in a courteous manner and we never had issues with this public storage location ever since she joined the team. Thank you again! 5+ stars

Julie is a ray of freaking sunshine! I was very stressed trying to get a storage unit and she showed meoptions and helped me through everything and was so kind and helpful. Great storage unit and great people!!

The customers here are so mean and rude. They block doors and park all their cars in the middle so you can't get through and yell at other customers. I've had to talk to the manager before and she always takes care of it, i think her name is Julie. She is so good at dealing with all of them. If it wasn't for her I would have moved out. The 5 stars are for her!

Rude employees

Great service and staff! Very easy to deal with!

Brenda was awesome. She helped me quick and effective.

Rented a unit online, and walked into the office for the first time today and Julie was INCREDIBLY helpful. I was in and out with everything I needed to know about my new unit in less than 10 minutes.

We were able to help a friend get in and put stuff in their storage.

Super friendly! Clean environment! Very helpful! I feel safe leaving my belongings here to be watched over.

Julie is the most wonderful person and very helpful and understanding and always respectful

My experience here was very good. I had to store a couch here for a few weeks and the lady who ran the front desk gave me the 1st month free (as was the special) but then even asked her son, John, to help move my couch into the storage unit. Upon moving out, he helped me move the couch into the back of my pickup truck. I highly recommend this location!!

I tried to set an account online, though sadly I wasn’t able to do so. When I went in, there was a nice woman there who was very knowledgeable and helpful throughout.

Julie is the best! She takes care of everything and is so great about whatever is needed. It's so nice to have a good manger bc I use my unit a lot. Customer service is so important and she is awesome!

Zak was great!!

Is that you get more than five stars you guys are cheating him

I was super stressed about moving from a house to an apartment. So i needed a storage and needed it available quickly. Julie at this location helped me find a unit at my preferred location and then stood by my side to get my echeck in accomplished and ensure I was set up on the app for ease of use. She was the hero of my day maybe even week!!!

Zak was awesome .Very professional and polite.

I have literally never encountered such great costumer service in my life. Julie may be the nicest and most helpful person I have ever met.

Julie has been awesome helping me find the right unit for my needs! She walked me through various steps and provided tips for a smooth(er) transition. Looking forward to moving in!

Julie helped me into my storage unit today what a nice lady thank you so much!

Brandy is knowlageable and accommodating whenever Ive had an issue she's been ready to help and has solutions to problems that I've dealt with in storage. Thank you

Terrible staff that didn’t follow federal laws. I have a medically necessary service animal they say can’t accompany me on property. They also were told about my medical issues in advance and still got angry that I forgot they said my service dog for seizures and narcolepsy couldn’t come on property despite me explaining in advance I have severe TBI traumatic brain injury & as a result, I have bad short term memory issues. They punished my husband for me forgetting and make him set appointments to go there and they watch him and only allow 20 min once a week. My dog did nothing wrong and it’s covered under federal ADA law. I will die if I don’t take her with me and have a seizure, but they don’t care!

Great customer service

Julie was very helpful, patient, and answered all of my questions. Very glad she wad there to help me. I would work with her any day any time! Thanks Julie!

Julie was awesome.

Julie made my day! Thanks so much for getting me into the space I needed. Super friendly and fast fix.. thank you!

Zak at Public Storage off Tomah Dr was awesome with getting me set up with my rental space. Thank you!

We've come to the end of a decade or more of using Public Storage for our offsite storage needs. The staff have always been professional and helpful. Tiffany was especially helpful in assisting us with our final move out and closure. I would be happy to recommend this Public Storage.

Mrs. Julie was very helpful in helping me look for storage. She answered all my questions quickly and efficiently. She even walk me to the storage to let me see if I liked it. She wasn’t at all lazy. Service was greatly appreciated! Thank you!

I don’t often give 5 star reviews but will here because of Julie’s great customer service. She assisted me in locating the space I needed with attention to detail and what I needed. She explained every aspect and answered all questions I had. (And maintained a calm abs courteous demeanor in a very busy office. Thank you!

Excellent storage, great service. Julie is great! Got exactly what I need.

Julie was so nice and helpful. She made it really easy and made it fast to get my storage space.

Recently, the staff has changed... again. I wonder if the employees are compenaated fairly for their work. The new Facility Manager Zak has been doing a great job getting me squared away in 5mins, hope he stays for longer than every other employee before him.

Best storage place in town. Jenn is great and it was a pleasure working with her. The place is clean and safe.

Good storage nothing fancy but def worth it Plus the front desk guy Zach Hambey is a life saver and a great guy 5 stars for him!!!!! Give the dude a raise 🤑🤑🤑🤑🤑

Zac was very helpful in setting up my new storage shed.

Clean bright and safe area.

Signed up for 1 dollar first month. Somehow got charged for entire month. Customer service representative followed up and corrected the issue. Thank you very much! Tiffany.

Very happy with this place.

Jenn is AMAZING! She totally took care of me! I started with just one unit when the pandemic began now I have two. Jenn is so helpful she was able to get my units close together! She takes great care of the property! I see her checking on things everytime I'm here. She made the whole process of moving cross county quick, easy and safe. Thank you Pubic Storage for employing such a wonderful person! Thank you Jenn fort taking great care of me and all of my stuff😉

Jenn is fantastic. She is always so polite and helpful! Definitely recommend!

Jenn is absolutely fabulous. She was super patient and sweet and easy to talk to. She was fun to talk to and made everything easy to understand. Definitely recommend .

Tiffany the manager is great. She took care of me with a difficult transaction and personally took care of the details immediately after I had an issue. Thank you PS😁

Jenn was super nice and very helpful!

I have nothing but nice things to say about this place. The property and office are kept clean and exterminated and staff is always plesant and helpful, especially Jen who has gone above and beyond to help when i was hundreds of miles away and couldnt be here in person. Knowing my property was safe felt good. Thanx Jen. Ellie formerly B043

Jenn is THE BEST!! She'll do whatever it takes to "Make It Right". She saved the day after my initial contact with PS Call Center in AZ left me worse off than before I called...the 3rd remote agent whom I was cold transferred to was learning the idiosyncrasies of their reservation/e-rental system from me, first-time user..sensing the remote agents lack of training, I asked to speak with a supervisor, at which point they said one wasn't available, then cold transferred me to Jenn, the on-site manager of the Tomah Dr, COS location. She listened and quickly understood my issues and took the extra time to make sure everything was right, even after the work whistle blew..she's more knowledgeable than the remote agents by far, but more importantly, actually CARES and puts the customer first...if she was my employee, I'd be making sure the company rewarded her well enough to keep her around for a while..a perfect match of personality, god given gifts and passion to perform a job that often involves customers who are stressed (at least I am ANYTIME I MOVE) and keeping them all happy is a daunting task.... Paste 5 GOLD STARS on her smiling cheeks for me!!

Good prices and a very clean facility. Attendant was friendly and made the process of renting quick and easy.

Jenn is absolutely amazing! Has helped me multiple times from choosing the right size and determining a good price that fit my budget to questions I had about storage. Absolutely great rep for Public Storage. Also, it happens to be right across the street which is super convenient!

Jen was absolutely the best! She made my move so much less stressful. I must say, I have never in my life dealt with such a helpful and caring employee at ANY storage facility. Public Storage is lucky to have her as an employee. Thank you Jen so much!!!

I currently have a unit at the Public Storage off of Tomah. I've been here for a year.I've had amazing customer service. My things have been sadly stored. Clean nice respectable area. I feel like I am in good safe hands storing mr things here!staff super friendly. Jen she's awesome manager here who goes above and beyond more than anyone has for me personally my name is Jessica and I'd highly recommend it.

People are generally nice, and helpful with any issues. Had a variety of concerns with both this location and another company I rent a storage space from, and voiced them in frustration. Chad, the district manager for this location called me immediately to address my concerns, the other company did not. That said, Chad was extremely helpful and considerate of the situation, and will consequently be getting all of my business going forward. Thank you for taking a minute out of your day for your customers

My family and I did a walk in, we did not have an appointment. We had briefly spoken with the district manager Tiffany who recommended we talked to Jen at the Tomah location. Jen was fantastic, very clear and concise. Went above and beyond to accommodate our needs and made absolutely sure we got the best price possible. We had just driven over 900 miles and Jen and Tiffany were fantastic. In my opinion they both deserve a raise. Thanks to the both of you! -Terry Spivey

Jenn is amazing!!! She helped my husband and I figure out a major concern of ours very quickly and easily. I’d recommend working with her over any other storage unit company. 10/10 would work with her again :)

This storage place was awesome! I had moved to Texas. After doing so I learned some bad news about the person I trusted with my second key and the code to get into my unit. The manager was very helpful. She went above and beyond to help insure my things would be safe!!! They are good at getting back to you when you leave messages also. It made renting a unit here very pleasant and worry free!! Thank you !!

Jen Is Absolutely amazing! Explained everything in detail to me even swept my storage and helped me google a few things..all in all shes a wonderful person....recommend This storage place to anyone! Five Star

It's great, Steve is very helpful!

Jen helped me! She made my experience a great one and explained everything to me

Jenn was wonderful! She explained everything to me in detail and made sure I understood how to enter my storage unit. I will definitely be referring my friends for their storage needs.

Jenn is awesome! Very helpful! Nice clean lot!

Jen is the best polite , speaks her mind, honest,..

Jenn is super helpful and friendly!!!

If you like to be treated like royalty and you also want you're valuables stored safely look no further than public storage because they are #1 hands down!!! Thanks guys!!!

Jen the site Manager is the best. Jen strikes that fine line of being an absolute professional as well as not losing site of the customer as an individual. Clean storage unit, easy access. The on site squirrels are even friendly! I recommend this site to anyone who wants to store their belongings and be confident said belongings will be secured and safe.

Great customer service! Jenn was professional and ready to take care of my storage needs.. Safe and secure location

Very nice! I wish I could remember the the lady's name that helped my wife and I on the 7th of March because she was very professional, polite and patient...thank you

This place it's great! Jenn is very friendly and Made me feel at ease about storing my things here. I highly recommend.

Just expensive. Security is as expected.

Was able to get in and out very quickly the representative was very attentive and pleasant to work with

This place is great! Very nice employees and very clean and quiet storage units, Good prices for the size storage. Highly recommend!!! thank you and if I ever need storage again, this place is my go to!

Jenntastic rocks!

Had a great experience. The young lady that was there was extremely attentive and polite. This is my third time back. Keep it up!

Jenn has excellent customer service. She was very friendly and outgoing. She made me feel welcome and confident that my belongings would be safe at this facility. This has been the best service that I have ever had at a storage unit.

Jenn is the best! I like her customer service. She was very knowledgable about the service they provide. The location is great and clean.

Great!!

Prices go up faster than expected but Cindy made it a great experience and she will be missed at the property.

Cindy, the manager was courteous and friendly. She showed me unit # 58. Convenient location on Tomah Rd in Colorado Springs 80918.

Cindy was amazing! She was accommodating and informative. Got us in and out quickly on moving day!

They're $14 a month is actually $61 and they close at 9pm! I want 24hr access!

Just under 8 years I was a customer. Over Thanksgiving I finally travelled back to Colorado from Texas to retrieve the most valuable and irreplaceable things in my life. Things that were kept safe and secure while I lived a 12 hour drive away. After leaving my belongings here and moving back to Texas, everything was still in great condition. Public Storage was incredible to me. The staff has been incredible. I must say that Cindy is an angel. She became like Family to me, I cherish the relationship we built. She knew how important my things were and always made sure I never worried about them. I can’t express enough kind words about her and the experience I had with PS ♥️

Cindy was super pleasant Via phone and walk in. I was checked into the unit and unloading in no time at the best rate in the neighborhood that day.

The district Manager was there when we first got there to get our reserved unit. She was super helpful to us which was great since we had only been in Colorado for 12 hours! We asked if we could go eat and come back to do the contract she completely understood!!! The unit turned out to be super clean and in great shape. Love Public Storage!

Staff, Sarah, was helpful, and friendly answering all my questions before I even asked them. Looking forward to doing further business with them.

I have nothing really, Public Storage is self severed. I rate myself a 5 Star for doing my own work and the atmosphere is good cause it's how I roll. PS is over priced.

Cindy, at Tomah address, Is WONDERFUL She is very pleasant, fun to talk with, understanding & walks you through everything. Shes so nice you will want to bring Her a coffee.

Steve is fantastic - excellent service, knowledgeable, gregarious - thank you!

I was dealing with a stressful situation and after contacting several storage facilities, I chose this one primarily because of the outstanding customer service that I received from Cindy and Steve. Not only did I receive the highest level of service, but also received a kindness and sensitivity while assisting me with securing my unit that is truly rare in this day and age. Please thank Cindy and Steve for making my day.

I truly appreciate Rollando and all he did for us!

You pay full blown rent at this place and they tell you you can't use their garbage can... really?!?! And there are much bigger cheaper units. Don't fall for the move in the rates go up every 3 months. Colorado Springs storage is way better I would switch but I would have to move. Do yourself a favor and go Anywhere else

Outstanding people, Roxanne and Steve went above and beyond. Fabulous service and very nice facility.

Cindy has been wonderful and we only moved in yesterday Sept 10! Excellent customer service and very thorough! She checks our locks every day! Thank you again!

Wish I could give the lazy employee ZERO stars but that’s not an option, had a storage reserved and showed up before close but he didn’t want to do the paperwork even though I did all the early check in worst place ever office reeks of cigarette smoke like instead of helping customers that’s all he does VERY DISAPPOINTED

Cindy was so helpful with my hunt for a storage unit! Amazing customer service ! 100% recommend

Called and talked to Cindy about info on a storage. She was so knowledgeable about every annoying question I had. I would definitely rent a storage from here just because of her. Most storage places would give me attitude and made me feel dumb. Cindy was patient with me which put me at ease because not everyone knows the basics about renting a storage unit.

Cindy is so wonderful!! She is always smiling and helping in anyway that she can!! I will always use this storage company because of her!!

Staff is wonderful--very courteous, always willing to go above and beyond to make a happy customer. Units are clean. We've had one for almost a year, and there have never been issues with water leaking or bugs/rodents like there are at other storage units we've used in the past. Prices are competitive. Highly recommend!

Friendly, courteous, service. Answered questions directly which I like. Property Clean & Organized Makes for an easy choice!

Used this storage all winter. The lady at the front super friendly said hi every time i stoped in for a needed treasure. Ask if they have any discounted units. They dont always but sometimes if they have one thats been empty for a while they run a special, and thats good to know.

Cara was very helpful and when way and beyond on what I expected. The unit was clean and was great for what I need it.

Cindi at the Tomah Drive location has always gone above and beyond for me .The staff at public storge has made packing and moving a easier experience whether they stopped and helped me or just made me laugh during a short conversation while passing through. The location is in a good side of town, and the property is always well kept. If your looking for a good place to store some items, look no further, because this is the location for you.

Cara went way above any duties that she has to help me at the storage locker and I deeply appreciated it and was planning on getting everything out of there and getting rid of it but now I'm just going to leave my stuff there until I can get a place because she was so helpful. There should be more people like her in this world. I'm thankful and appreciative of her

The staff is friendly and helpful!!

Pleasant employees, great location, great pricing

Property manager was great. Recommend 100%

Absolutely loved it. Normally I dont write reviews but a lady named cara was so very helpful and nice. She explained things thoroughly and was very clear. I could understand every word she said and she answered all of my questions!

Professional customer service from Cindy, clean property, and safe.

Great location and space. Cindy is excellent to work with and great customer service and always kept nice and done profesionally.

Everything was super easy to set up! Cindy was very friendly and is very good at her job! Thank you!

Rollando was so awesome and helpful! He gave us all the information we needed and more!! Hes the best.

Rollando was great. He helped save me some money and made me feel good about my choice to use Public Storage.

Great location, reasonable pricing, great customer service. Units are clean, and gate access is 24 / 7.

Rollando was very helpful and knowledgeable. The office was clean, and he helped me find the right size storage facility and boxes for my needs. He was very friendly, and he made certain I understood move-in, move -out, and other important policies.

Cindy was extremely helpful in picking the perfect size storage unit for my husband and I! Would definitely recommend and very reasonably priced!

Rollando was absolutely amazing a joy to work with. He made the experience so very easy.

Omg Rollando was an absolute pleasure to work with he definitely deserves a raise he was very professional

I always love getting a unit for $1 + administration fee

Customer service is fabulous she always answers your questions Cindy is always happy to help

This company is totally unprofessional. My debit card was stolen, and I contacted Cindy at the beginning of the month to see if my account had a problem. She told me repeatedly that my account was paid through January 1st. Two weeks later, she called me to tell me the charged had been returned. Rather than showing any accountability for having misled me about my account information, they are now adding a $20 late fee, and my unit will be liened and auctioned if I don't pay the rent I was already told was paid, the $20 late fee, and now a $48 lien fee. There is no consideration shown by this company for my visiting family, being out of town for the holidays, and not having and extra $20 at the end of the month as an elementary school teacher. Both Cindy and her supervisor were disrespectful to me on the phone, assumed that Cindy had made no mistakes and told me I was out of luck because I didn't pay it. Even going so far as to tell me they didnt believe what I had said because Cindy doesn't get complaints. So apparently the customer is not always right here, and they will misinform you and charge you extra for listening to the information they give you. Absolutely unprofessional, cold and only forcused on money. I would rather leave my belongings in the alley behind my house.

Pamela was very friendly. Had a great experience, very clean. Pleasure to do business with.

Recently moved here from San Diego. Visited several Public Storage facilities trying to find one near our home that could accommodate our needs. All of the facilities we visited the staff was polite and helpful until we came here. Cindy is the best, she is the onsite manager and has been extremely helpful and proactive in helping us get set up. She was and has been very friendly and always checking on us when we arrive to make sure everything was ok. She takes the customer service bar and raises it to the top notch....Thank you!!

Rollando got things DONE!

Rollandl He was so helpful and took excellent care if us through the procesd. He's a keeper 5 star.

Owner is great. Always keeps an eye on everything and is super accomodating

Rollando is fabulous. He gave me tips on keeping myself and my belongings safe while renting here which no one has ever done before. I heard him talk to a customer on the phone about a billing problem that the customer had...and Rollando was so articulate, knowledgeable, and professional that I'm pretty sure he kept a problem from escalating. I've rented here before and Rollando has given me superior customer service.

The Manager on duty Cindy helped out tremendously. I explained my situation and with no hesitation she started giving me options. I asked for a indoor space and there was one available. Thank you! For all your support and treating us Veterans like we served the country for all the right reasons. People like you.

Great customer service offered and rendered by Cindy......

Cindy is very nice and helpful

Rollando is very helpful and friendly. Made the process very easy and enjoyable.

Went in to make a payment when a Newer gentleman vs the lady, Cindy, I usually talk with. Who herself is awesome and easy to talk to. He was a with a good sense of humor to which I have only one thing to say upon first impressions, keep up the good work Rollando. Thumbs up dude.

All I can say is Ms. Cindy and Ms. Tiffany are probably the nicest most professional ladies I've met since living here. Upon my move in Ms. Cindy went above and beyond to help me find the storage unit that I needed at the perfect rate. She even referred me online so that I could save as much as I could. Most facilities I had visited never mentioned any specials and I, being as tight with money as ANY ONE has to be in this state, appreciated that more than she could ever know. Not only did she make sure I got the best deal but a few days later I lost the key to my disc lock. She called around vigorously on a Sunday to help me find a locksmith to cut the lock. I was literally stuck with a full u haul that now needed to be extended because I could not access the unit. She went out of her way to look for one and yes we found a few... but their prices were absolutely outrageous!! She urged me to be patient as she contacted Ms. Tiffany the district manager... ON A SUNDAY. Ms Tiffany came the very next morning. And until then Ms Cindy offered me an empty unit to download so I could at least return U haul and save money. Again.. aside from the brand.. it's this kind of compassion that is so hard to find these days. I can honestly say that these 2 ladies are definitely an asset to your company and a slight glimmer of hope for restored compassion in a world where everybody is too selfish to care anymore. Thank you Ms. Cindy and Ms. Tiffany!! -TheArmyGuy :)

Very friendly and helpful staff (Gloria) was above and beyond helpful. Thank you for all your help!

I have done business with Public Storage In the past and had 0 disappointments besides my light in the unit (Astrozon location) was a bit sticky. I decided to use them for my move again at a different location on Tomah street where we got to work with Rollando. Awesome service! We laughed and made a new friend in the business. He even helped us with a couple of housing recommendations. Will definitely use again. Thanks Rollando!

Rollando was very helpful and great person to deal with great customer service...

Very nice and helpful people. Cindy was extremely helpful with my move out process and made it completely trouble free. I would definitely recommend this facility and would use this location again if I were to need another storage unit in the future.

Rolando helped us out at the public storage and he did a really great job he was very informative walk this down to the storage lot and showed us everything he went over the passwords to times we really appreciate his help

Rollandel was great help!

Love this place. They were very polite, and helpful for anything I needed.

Cindy Nice helpful to deal with.

This guy is amazingly awesome made it easy and will reference others to come here

This is a great, central location. Cindy the property manager is awesome. She really cares about the people that are renting units from her, and can tell you exactly the unit you need based on what you are storing. The property is clean, and the prices are fair. Signing up, paying monthly, and even the moving out process is seamless. I would use this storage again in the future.

Customer service is very friendly and helpful

Steve is great takes care of business.

Cindy , your the best thank you for all your help and flexibility. I recommend public storage off Union and academy to everyone!

Great public storage location! Clean and amazing service!

Cindy was very helpful, friendly, and explained everything well

Had a great service, the staff was really helpful and friendly

I have and always will use Public Storage for my storage needs. This site was clean and quite and well taken care of. Cindy is awesome, she helped us on more than one occasion with understanding policies and procedures. She made sure we understood everything we needed to do to avoid charges when moving out. She helped me with payments options when I couldn't pay my storage on time and made sure I didn't lose my stuff. She is a plethora of information and kindness, my move would not have gone smoothly without her.

BE WARNED!! Public storage will NOT prorate you for the part of the month you do not use. I moved my stuff out on the 3rd of the month at my Public Storage and they charged me for the full month. Other companies WILL give you your money back for the part of the month you do not use. TAKE YOUR BUSINESS ELSEWHERE!!

Dope service and wonderful staff

Awesome service!! Even when they were about to close they hooked us up with a storage room!

Cindy was great and made things easy. Excellent customer service and I recommend this location to anyone.

Wonerful service!! Cindy was very informative and kind.

I rented a storage unit for the first time last month. Cindy the property manager at this location has been very nice and professional everytime I have visited the property. She keeps the property very nice and clean and the units are easily accessible and are located at a very convienant location on the North Side of Colorado Springs. I highly recommend this location!!

I loved the customer service here Cindy was amazing i would definitely return to do business here again

Mrs Cindy was very knowledgeable and also very kind about everything I needed to know. Would definately refer more customers to you.

Great service, and honesty all around and great comunication

There are never any issues at this location! They keep you up to date on everything!! And Miss Tiffany is just the sweetest! She’s super helpful and answers all your questions that you have, along with giving you the proper guidance and direction you need when there is an issue. Best storage unit I’ve ever had.

Cindy was very helpful and explained everything perfectly. She is great to talk with and has a warm personality. We came in three months ago and were moving our stuff out now that we have a place and she remembered us right away. I trust her completely and will highly recommend this place. Also the 1800 number rep was very helpful. Public storage is a great company.

Clean, extremely friendly staff!!!!

Cindy was great

I have used public storage before in other states and have not been treated so warm and welcomed as I was when I got to this one. Upon arriving in Co, I found the was a glitch in the PS system. Cindy was very professional and head it straightened out very quickly. She made a very stressful time smooth. I was so grateful to her that I asked if I could give her a hug. She really made a difference to us. She has continually treated me as I would expect she would get beat friend. Thank you Cindy

Great location, secure, friendly staff, no rats.

I have all good things to say about Public Storage great place to store your stuff and Cindy that runs the place is excellent to deal with!

Very friendly service

Cindy is a wonderful woman. I enjoy talking to her everytime I'm visiting. A+++ service and very clean units.

Thanks to Maggie and Tiffany for their prompt response to our request to cut the lock to unit 49 since we had lost our keys and needed urgent access. Thank you very much. Mike and Kathy Hall

My father uses this place.

I like this place.

she is great and desivers a raise

Maggie was a big help!! Awesome Customer Service!!! Great Facility!! Thank You Maggie

GREAT customer service!!!! Thank you Maggie and Cindy! They made paying my bills so easy. Thank you ladies for being AWESOME!

Maggie is 100% the best. Make her ceo.

I rent a public storage today...and Cindy was so helpful! I am greatful for her service! Thanks alot Cindy!!!

Clean place. Safe place to store your stuff

Cindy was absolutely amazing!! She provided great customer service and was there to help with any issue.

IF you are looking for outstanding customer service, call Cindy. We had a last minute rental, she called me while I was on the road, took care of absolutely everything. I was late for the appointment the next day but Cindy handled it wonderful, I cannot even begin to tell you how much I appreciate all of her help and her pleasant attitude. Thank you for making such a bad experience better. I also appreciate you trying to locate where I was at when my daughter and I got mixed up. Thank you, Thank you, Thank you!!! LaDawn and Shantyl

Cindy is oustanding. Very organized and made getting a unit a pleasurable endeavor. Glad to come across people like her.

Employees were very helpful. Clean units

Cindy is amazing very helpful and friendly. My son was a little nervous but she helped him to understand everything clearly and ease his worries. Thanks Cindy so very much.

VERY DISAPPOINTED! I called my property manager on 07/03 advising that I needed to schedule a move out and wanted to know the last day to move about before being charged another month . I was advised as long as I had my storage cleared by July 7th that I would be prorated up to the 7th. I'm now being told today that I was given wrong info and not only do I have to pay another month but also a late fee!? Considering I've already set up a moving truck and taken the time off of work. I've had my storage over a year and paid every month! Way to screw a long time customer out of 190.00 and not let me talk to a manager or even try to resolve. On top of it we were going to stay and get a smaller storage, not now :(

Heidi was extremely helpful in helping me decide what storage unit would suit my needs. She was fast, friendly, and thorough providing me with everything I needed to know about the facility and the costs.

Nicely ran storage unit.

Great service and facility!

Nice people. Clean storage spaces.

Dan the man and Camie the girl help me out witha good dircion

I believe the person that helped me today was Dan and he was very helpful. He answered all my questions and waited while i talked to my insurance agent about my home owners insurance covering my items in the storage unit.

Clean unit's

Leon was a big help and super friendly.

Excellent experience and very polite staff!

Good location, very freindly staff. Highly recommend them.

Came is a great. Helpful fast.

Easy Access....Wide Turning lanes...A+ Facility.

Great customer service from Camie very much appreciated helped with all my questions very sweet and nice thank you so much

This is my first storage rental. I admit I was a bit fumbly setting up the day for move in. I ended up changing days twice and both times the staff was super understanding. They also made sure that each light, door, and switch worked before they gave me the unit. They were very patient and took it upon themselves to find the best unit. No major qualms whatsoever. I would love to see them expand into climate control and 24 hour access, but that could raise prices. That being said, the prices are reasonable and I haven't run into any issues so far. I also appreciate their last minute reservation service and their month to month pay. The Tomah office sets a good precedent for the company as whole within the Springs!

Fast, clean, friendly and reasonably priced.

Very friendly and helpful. Would recommend to anyone

Great experience with Cammie. Always helpful, all the time!

I've actually had great results, I've even had to return in a short and emergency and they even had another affordable rental ready for me. For this I was greatful. Thank you, Public Storage

Very nice staff. Helpful in every way to help us get into the unit on short notice. Clean and great location. *****

What truly makes this Public Storage on Tomah Drive the best in Colorado Springs is Cami. If it were not for Cami, Public Storage on Tomah Drive would be lost without her. Her unprecedented customer service makes for a pleasant visit to the storage location, because knowing the hard physical work is so unpleasant. Cami is the joy of Public Storage on Tomah Drive, Colorado Springs! I would highly recommend this location to friends, family and certainly provide repeat business based on Cami's presences and customer service abilities.

Great experience!!!

Came was awesome! I am about to be moving to California and I was late 2 days on paying but only needed the unit for another week and there was a $20 late fee added. She was kind enough to call the call center for me and had the late fee removed for me. She was excellent. Thank you

Enjoyed great customer service Came. Great location and nice facility.

The Tomah store was much more friendly than the other store was over the phone. I came here to Tomah instead.

Robert is very nice and made it an easy experience. Helped me pick the right size unit, good security.

Great service and clean site

The lady camie there was so nice, very helpful, good attitude. It's recommended. Thank you so much.

Excellent service! Camie made the move in process quick and easy. Rachel checked me out and was super friendly. Would definitely recommend this location.

Great experience, the process to get me started was quick. I had no issues while my things were in storage. The termination process was easy and the staff was always great. A great overall experience.

Got in from California late last night made my reservation got a phone call from Sally first thing this morning, great customer service I was in and out in no time. R. Pirot

Great customer service, crazy friendly and knowledge staff. Camy was the nicest person, looking forward to going back and telling all of my friends!

Excellent customer service. Cammie was friendly and professional. I was in and it in about 20 mins!

What wonderful customer service provided by Cindy J. She was very accommodating and personable. I am currently moving large items alone while my husband is away for military purposes and Cindy offered great suggestions and genuine input. Clean units and several options to fit all moving needs. Safe and secure storage units. Thanks!

, appreciate the wonderful professional service sally was just great and you a word of the doing

Angie and cindy are life saver,both maded sure that my storage did not go into auction and I kept the door of communication open and they worked with me.I definitely recommended anyone needing a storage to go check them out their awesome. Thank you and God bless you

Easy setup, great rate, clean units, friendly service

Camie was very friendly and knowledge. She was able to walk me through the entire process and answer all my questions. This is my 1st time using PS and I would recommend this location to my family and friends.

Camie goes the extra mile for excellent customer service

Very easy to reserve a unit! Friendly staff!! Easy set up for the move in day!!

Great customer service.

Made it very easy to rent! Very friendly too!

From now on this is the only Storage place I will go to. Wonderful people take care of you. They have great specials. I was able to get a large unit for such a fantastic price. I am truly amazed. The units are very clean. Cindy J. took care of me. Very kind and caring person.

Came is amazing! Storage unit was awesome!! Very nice. My first storage unit experience & it was an A+ thanks!

Like anyone else I was trying to save money, so first I built a small shed in my own yard to store belongings I didn't have the space for... Let me tell you, it was a bad idea. I left for work one morning and noticed the neighbors pesky kids and chihuahua must have broken into my personal storage. Little Timmy was using my fishing poles as swords, his sister was about three seconds from firing up my weed whacker, and all the while taco the chihuahua was rummaging through all my hats looking for a sombrero. Long story short, I rouded up all my belongs and decided I needed a more secure place. I went straight to public storage. The staff there was so helpful, and assured me that little Timmy wouldn't be able to break the locks on these storage units. Not to mention it was all for a great price! Now I can sleep in peace knowing my belongings are safe and secure. Just in case I bought a paint ball gun and told the staff at public storage to call me if they see a kid about 4 ft tall that has red hair, with a younger girl missing her front teeth, and a chihuahua by my storage unit..

I highly recomand this place. The staff was very friendly and extremly helpful. Never felt so good about leaving my belongings with a storage company.

The unit we had was perfect for storing everything. No water leakage, and the staff was extremely helpful. I would recommend to friends looking for a storage unit!

Great

Camie was and has been very helpful evrrytime I come in. It's not easy to find good customer service anymore. I found that with public storage at this location

Camie was awesome made the experience really easy. Thank you!!

Excellent experience, I had a slightly complicated situation and Cindy was really cool and understanding. Glad we went with this location.

I recommend this storage facility! I have used it several times. The staff has always been so friendly and helpful.

Extremely nice, helpful people work here. Unfortunately I discovered my boxes wet recently, so 1 star as a result. I would have had about as good of luck with my stuff just under a tarp on my property and could have saved me $100 a month. Didn't even apologize when I called to tell them about it, so I guess not great customer service after all. This was also one of the internal storage units which I would think would be more protected.

Very nice customer service at the front desk!

always great doing business with these guys!!

Excellent service, clean and secure facility, and Leon was a pleasure to deal with.

Amazing service at this location!!! I only had a few minutes to spend accessing a unit and was under pressure (work stuff), Camie was so patient and helpful! came in stressed, left happy. Thanks for the all the help!!!

Ciamie was the best help anyone could ask for they were supposed to close at 6 and she stayed open for me when I really needed it. Thank you camie

Great place! Amazing customer service. Very clean and friendly!

Cami is awesome at this unit. As a mover, I'm always moving folks into and out of storage units, and she made a great impression. Good Job!

I truly appreciate the great customer service, the management has always been very helpful and was able to answer any questions that I had regarding all my storage and packing needs.

Ian helped us out immensely. He showed us What unit we needed and how to pack our things. It's nice to know our personal items will be in good hands.

Ian at Public Storage on Tomah is great! He works hard to make sure all units are safe, secure and clean. Thanks...a great facility!

I was running late and Ian, the guy working that night was the most helpful person I've ever had at a storage place. He stayed late for us and got everything straightened out and was just the best. If he hadn't helped out we would have our things outside on a street corner somewhere. Thank you so much Ian for everything!

This is my second time renting from this storage unit. It's affordable and heavily secure. The staff are friendly and accomodative. I enjoy traveling light and this place has made that possible for me. FYI. If you reserve a unit online, you can find some pretty good deals and low first months rent. #ilovegooddeals

You can't ask for a better person or a cleaner place. Thank you so much for all your help.

The service was excellent Robert has the storage space nice and clean and a wonderful person to work with.

I would like to thank Heidi for all her hard work for us. We had to be out of our home in 2 weeks, it sold in 5 days. We visited Heidi and she helped us decide what we needed. A few days later we needed an additional unit which she was happy to help us with. She was always understanding and opened her door for us even though she was on lunch to close out our accounts. She made the moving process much less painful. We appreciate all your hard work. We would definitely recommend her and this facility again. Thank you.

Very Helpful staff Candice and Dexter are the bomb

Beginning with my first phone call to Heidi I have been very pleased. She has worked with me every step of the way to assure my experience has been positive. ABF was delivering my belongings and I had no one to unload. Heidi gave me a business card for a local moving company, even that experience has been great. I have used Steven twice and will when I move into my apartment in two weeks. Being I have never kept my stuff in storage before, I have realized, when you trust Heidi @ Public Storage, there is nothing to worry about!!! Thank you Heidi for everything!!!!

Heidi is great. She made sure the storage unit will be right for me. She answer all of my questions. I appreciated that she called me and made sure everything was still going good and if I had any question. I defiantly recommend them to anyone who needs to rent a storage place.

Angie is the best!

Heidi was amazing. Very friendly, professional and funny. My experience couldn't have gotten any better. Thank you Heidi for making public storage look good!

Heidi was awesome and polite. She is very professional and courteous. I would definitely refer someone to rent with her!

Great service. Heidi was great

Heidi was very helpful in finding the right sized unit at the cheapest price. Very professional. First time needing a storage unit but I feel comfortable keeping my things there. Units were very clean and at a good price.

Heidi was helpful and listened to my needs. Heidi knew what would meet my needs and showed me the right unit. She got me the best deal and I really liked it!

Heidi is always very courteous and helpful and the storage area is well maintained. I'm very pleased with this facility.

Heidi took professional care of us. The facility was clean, safe and centrally located. We were happy with the competitive pricing too.

First time renting storage. I would recommend public storage Kristina was very friendly and helpful. She was polite, professional , and helpful.

Super fabulous service from Heidi! Thanks!

Fast

My storage got broken into there and they called me. I had insurance, but they didn't pay. It turned out that I needed pictures or receipts for everything I had stored. Everyone knows that's pretty much impossible. I had to tuck my tail between my legs and walk away from my stolen property. This incident keeps coming to mind when I need my chain saw to cut up limbs from the high winds, see bits of my stereo in the garage useless because the speakers and amp are gone, needing my pressure washer to wash my car or just when the carpet needs a good wet cleaning. They stole more, but it meant nothing to Public Storage. Take pictures or keep receipts when you get their insurance or else your paying for the insurance company to screw you.

Best PS I've been to so far. Heidi is very friendly and helpful and takes the time to answer any and all of your questions. The property is clean and secured which is what we were looking for. Definitely recommend if you need to store your belongings on the north end of Colorado Springs!

The serves was great

Cheryl and Heidi were great! I spoke with each of them on different days and received the same information. They were willing to help us with our storage needs while moving offices. Thank you for making my job much easier!

Heidi took care of my needs at this location. Heidi also notice an area of damage to my lock area and had management look at it and repair it. Good location and help provided

Cheryl is awesome! She is efficient, fast, knowledgeable, friendly. All around a wonderful person. Definitely a wonderful representative for Public Storage.

Cheryl and Heidi are both great! Very informative and always willing to work with you to help meet your needs. I only met Cheryl once in person but she was perfect. Very professional and provided a great atmosphere. Heidi and I have had several conversations over the phone and she is very professional and respectful! Together they work as a great team to provide the most professional and easy going experience to get you moved in as qucikly as possible. I highly recommend this facility to anyone in the Colorado area.

Heidi is the best. No problems, clean place, great people.

I just want to say my experience has been more that wonderful with this facility. The units are in great condition, security is great and the staff is amazing. HEIDI in particular has been the most amazing person to work with. She has educated me as per all of my options and has helped me make the right choice for my needs!! HEIDI has very much gone above and beyond what was needed to make sure I had the best service possible. I wish more people were like her actually...refreshing!!! Izzy Noack & Sandra Marlow

This Public Storage facility is easily accessed, with spacious units and access coded security measures. The personnel are knowledgeable, friendly and accommodating. I spoke with Heidi, who was efficient, professional and delightful to work with.

I've had to store my entire home on and off over the last few decades due to career obligations. Needless to say each time was nothing short of a headache. This is a bit long but well worth the read if you need piece of mind if moving/storing. In late 2009 it was time again. I had never used Public Storage. At the time I shopped around yet swayed back to the Tomah Drive facility t/o the process. All I needed was there from packing materials to trucks and storage. Their prices and specials made the experience a pleasant one stop shop for everything. Pleasant being the operative word. Anyone who can remove and/or help reduce some of the stress when moving is golden in my book. That's exactly what they did along with suggestions and ideas to, "lower my costs". Now that blew me away. Safety, cameras and frequent property walk throughs were so important to me. That is me and my daughter's life in there. All was complete in a day and a half. Fast forward to today, 11/13...Over four yrs later. I had a life altering injury on the job one month into my new job which brought all my plans and life to a hault. I am only now getting back on my feet. NEVER had I planned our memories and life to be in storage for all these yrs. I have worked and kept close communication with all who have worked there over the yrs. All have been more than understanding and helpful. They literally took my fears of what could happen to our belongings from me. One special lady named Heidi Johnson took a very professional yet personal interest in my situation. I have not yet met her but feel close to her for she guided me and helped me through everything inch by inch. I can see from other reviews I'm not alone in my thoughts and gratitude for Heidi. MOST IMPORTANT: Due to the time that had past, a distant relative called PS and tried to use my situation to get into me and my daughter's unit. Heidi picked up on this woman's performance instantly. She, (the caller) tried everything. Heidi called me re: all that had been said and done and provided such reassurance that all was safe and would remain that way, (and thus it has). I am over two thousand mls away. Heidi gave this woman nothing. I was shocked and soooo grateful at the same time. She protected my unit as if it were her own. All staff was notified and warned of this woman also. Many places claim to protect your units but in a not so common instance such as this..I've heard horror stories. HEIDI AND PS...YOU ARE ALL AMAZING. I AM FOREVER GRATEFUL AND THANKING THE LORD I MADE THE RIGHT CHOICE OVER FOUR YRS AGO!. Thank You from the bottom of my heart..Heidi, I can't wait to meet you. Above and beyond is an understatement. I suppose it goes w/o saying, I truly recommend the Public Storage on Tomah Drive Co Springs. Forever Grateful!!!!

This is my first storage rental and I could not have picked a better place with the most helpful staff! Cheryl gave me a tour of the place and clearly explained everything (in simple terms so I understood it). The price is reasonable and its close to my home so convenient for me to get to. Thank you, Cheryl, for making it so easy.

Our experience was great very friendly Heidi made us feel very welcome

Heidi was great, She went above and beyond to accomodate my needs. Turns out I needed and larger unit than I had contracted for online when my moving truck arrived. Heidi did some unbelievable last minute juggling to make it work for both me and the truck driver. Wonderful service, indeed!

We picked this facility because it was convenient, but I am so glad that we did. Heidi was great. I look forward to working with her and appreciate all she did to make renting a unit so easy.

The staff is super helpful and friendly here, especially Heidi & Tim. I am assured that my property will be safe & appreciate insurance being available onsite. There's only two things that prevented a 4 or 5 star rating: 1. the $1 first month's rent special only applies to the really small or really big units. 2. There's a $19 new account fee, which I was not told about, and they wanted me to pay $18 for a $12 lock. Other than that the customer service is excellent and I do recommend storing here.

I have used public storage for some time now and have had no issues. I love that I can pay at any location and that they walk through the site and called me right away when it appeared my unit had been tampered with. It is reassuring to know they have cameras and that the manager Hiedi cares about my belongings as much as I do. She stayed to make sure that I made it to my unit to check on it. In this case nothing was taken and I was thankful for her eye. I reccomend Public Storage to everyone, there are plenty of locations and your things will be stored safely. I personally went online and found an outstanding price and went in to the office and jumped on the deal. You should do the same. I like the tomah location with Hiedi the manager but I would also reccomend what ever location that the gentleman Gene manages!

I have been using Public Storage for a few years now and I have never had a bad experience. I recently went in to clean out my storage space and Heidi as well as all of the other staff were extremely helpful. If i ever need a storage space again I will not hesitate to come back!