Public Storage Self-Storage Units at 5250 Tomah Drive, Colorado Springs, CO

John is a most remarkable host! In today's world, it is uncommon to find warmth and attentiveness. When you can handle most things via some app, some code, some online reservation -- the in-person quality of business is absent from the majority of the customer experience [exceedingly in the realm of self-storage]. Despite the world's challenges, Public Storage is blessed to have brought John on board. John is remarkable in professional kindness, eagerness to assist, genuine dedication to resolving problems, finding appropriate solutions and ensuring the customer is validated and satisfied. I cannot tell you what a difference it has made to handle my Public Storage needs with such a quality representative. Even as I seek a climate-controlled center with larger units, it is hard for me to make the transition and leave behind John's sincerity. I hope Public Storage understands the exemplary choice they've made with John. It is my sincerest hope that John is given all the appreciation and understanding possible [of which he is more than deserving]. Best of luck to you! Keep shining!

Jon is wonderful

I would like to give a big shout out to Jon who has done an outstanding job in managing this storage location. He has helped me unlock my lock when I couldn’t get it to open and has helped me getting my code to get into the storage units. He has a smile on his face all the time and is so kind and is willing to answer my questions He is the kind of guy you would be proud to have on board. So please don’t ever let him go. Keep him there!!!

Excellent property with great security and location! The property manager Jon makes everything easy and really takes care of the property!

Jon was great!

Jon was a huge help! He was very patient but straight to the point. Definitely had some good jokes tho lol. This is our third time with this location and they haven't done us wrong yet!

JON. He has been so considerate and helpful during our stay here. If Ineeded questions answered he was right here. He helped me move from one storage unit to a bigger unit with no problem. For customer service He is A+. Thank you Jon for all your help. Kimmy Coats

Rented my storage unit Fast and Easy no contact all online. Took me about 10 minutes.

Well as much as I miss Tanner, John is so knowlegeable and helpful. I really appreciate him and how hard he works. Thanks John!!

John is the best! That's why I rent from PS on Tomah Dr.

Excellent customer service by Jon. He made sure I was happy with the unit I chose and walked me through all the steps of the rental. Very friendly and personable which is much appreciated. I would definitely recommend this location.

I was lucky enough to get to work with John! He was so helpful and had great customer service, remembering me by name and even wishing me well with a current situation that he’d also remembered. He had great attention to detail and answered every question I had asked! Super helpful and kind! I’ve been using them over a year now, 10 outta 10 I recommend this Public Storage Location on Tomah here in Colorado Springs!!

The staff member was so kind and very informative. Walking me around showing me the different sizes so I knew which would work nest. I wish I could remember his name. Maybe John?

Worked with Jon today to transfer into a bigger unit. The process was fast and painless and Jon was a delight to work with!

Jon was a wonderful help

Jon was great! The whole process was quick and painless!

Jon is amazing and extremely helpful. Definitely rent here if you need a storage unit!!

We've been using this facility for a few months now. Always friendly service. Jonathan was super helpful.

Jon was super nice personable and helpful.

Jon at the office is awesome. Great customer service! He even comes around the desk to open the door for customers. Pleasant to talk to and I can tell he takes his job seriously as well as the level of service he provides! Thanks as always Jon!

Jon has been very helpful, brought cart down to unit to help me get my items into my inside unit. He has been very courteous every time I have been there.

Jon was very helpful and friendly

The code machine is too close to the gate on entry requiring maneuvering to prevent damage to your vehicle

I rented a storage room it was too small they had an empty of the next size up and give to him for the same price they're great

Price was little higher than I wanted but the convenience, ease, and friendliness was good!

The manager, Tanner, is FABULOUS. Very kind, professional, helpful and knowledgeable. WARNING: THIS particular property, on Tomah near Academy and Union is great. Another location down the street is awful. Not all Public Storage properties are the same.

Same as the other 2 star or less reviews - raised my rate after a few months, and then again a few months after. Declined request to pay what I initially paid for a 10x15. The best part is Public Storage has new rates on 10x15 units that are CHEAPER than my initial rate. So I’m paying almost double - when I called (corporate - because the local shop can’t do anything about rates just put requests in) they informed me that I would have to vacate this unit and get a cheaper one. So inconveniencing your current customers for no reason, ones that paid for years. The silliest system, and only incentivizing new customers to come in and then deal with the same stuff. Very annoying. While this is not the local Public Storage’s fault - I highly DO NOT recommend using this company - they will rip you off in the long run, unless you’re on top of recent rates and don’t mind jumping around unit to unit and location to location.

Great customer service

Very unprofessional and not willing to help. The raised my rent over $50 without notifying me and not willing to work with me or compromise. When called to ask, the manager Tanner was very rude. Hung up on me and not very professional.

Another great experience at this public storage. Tanner was awesome in helping me out today. I highly recommend this location of your looking for a storage room!

Tanner is awesome. My gate code expired in 48hrs with me being locked inside the gate, thankfully another patron entered their code and I was able to exit. All in all I would recommend.

Raised my rates almost 70 a month. No notice. I've NEVER been even late on a payment. I applied to have the rate not raised and was declined. Almost 200 a month for a 10x10 unit is unheard of. The guy at the office was helpful and this isn't his fault. But whoever does the rates ......if I can't say something nice I won't say anything at all.

Cory was superb and great to work with. I stopped at this location and then didn't need to check any others on my list. Could not have made things any easier.

Rosa was great

Helped some family pick up a storage locker they won. From there it was nothing but drama . Buyers beware of what you get yourselves into

Can't use the restroom or trash. .

I called the customer service line because I keep getting an error trying to make a reservation online the agent had an poor attitude like it was an inconvenience to assist. I worked for public storage for 4 year and I am taken back at this past fee poor experience I have had with the these last 2 to 3 year. I recommend using someone if you want to be treated better.

Tiffany was so sweet & amazing. Thank you for making everything so simple.

We first went to Julie's location to find they did not have any drive up 5*10's. Julie called Jonathan at a nearby location and let us know he had one. Throughout this process Julie was extremely kind and knew how to make things run smoothly. We even got a discount that she made sure we understood. She and Jonathan are amazing at what they do. Cheers

Diana is super nice and friendly. The facility was always clean. Great customer service experience. If I ever need to store anything, I'll definitely come back to her facility.

I love you can use an appto get in and out as well as pay

Julie was so helpful & very understanding. I would highly recommend this location, base on Julie help.

Julie and Zach are awesome!! Amazing customer service. They really go out of their way to know your things are safe! The property is very clean also. Had my storage here for going on 2 years, I cant think of anywhere else to store my things! So just recently Jamal was very helpful as well it was closing tie I just made it in time to get my 🔑 and had a positive attitude

The manager running this property is so nice and accommodating, I would recommend this location to anyone!

The manager Julie is super nice and kind and very professional

I have never had a better experience at public storage until today! Julie was outstanding ! She helped me find a great price on a unit I need, she walked me through the entire process step by step. I will be recommending people to this public storage after today . Thank you so much julie I appreciate all your help today I could not have done it without you!

Julie has great customer service and is always super sweet!! :)

Great location safe atmosphere

Julie is the most kind and professional manager I’ve ever done business with. We loved this public storage unit because of her helpfulness and friendly customer service, and how well she manages her business. Any questions we had were always answered in a courteous manner and we never had issues with this public storage location ever since she joined the team. Thank you again! 5+ stars

Julie is a ray of freaking sunshine! I was very stressed trying to get a storage unit and she showed meoptions and helped me through everything and was so kind and helpful. Great storage unit and great people!!

The customers here are so mean and rude. They block doors and park all their cars in the middle so you can't get through and yell at other customers. I've had to talk to the manager before and she always takes care of it, i think her name is Julie. She is so good at dealing with all of them. If it wasn't for her I would have moved out. The 5 stars are for her!