My experience thus far has been excellent. The ability to hold a unit prior to actual move in is a plus. While my online reservation to some time to process, Matthew was very thorough, patient, helpful and polite. Attributes much appreciated considering the stress of moving.
Sophia was the best one really nice made me feel welcome and happy best experience
Had a smooth move in with Matthew he was great at helping me find the space I needed also showed great customer service would definitely recommend this location.
The manager was helpful and informative. She set me up with everything I needed.
Matthew, the property manager, saved me! My space was too small all the movers were here and he found a larger space affordable space for me quickly. He was very professional and takes good care of the property.
Matthew is GREAT! Very very clean facility! He got me in and out with no issues!
I cannot recommend the Public Storage location on Pacific Avenue enough, and the main reason is the General Manager, Matthew. From the moment I walked in, Matthew was absolutely amazing, hospitable, and accommodating.
Moving and storing items can be stressful, but Matthew made the entire process seamless. He is incredibly friendly and clearly knowledgeable about the facility, unit sizes, and the rental process. He took the time to answer all my questions and ensure I felt comfortable and got exactly what I needed. His welcoming demeanor and professional expertise truly set this location apart.
If you are looking for storage in the area, definitely choose this Pacific Avenue location and be sure to say hello to Matthew! He is the gold standard for customer service.
Clean facility with easy code access and dolly usage. The customer service was the best part! Sammy was super helpful! She was patient, courteous and professional. She definitely went above and beyond, and made the experience less painful. Super thankful she helped me out. Very much recommend this place.
Matthew was such a great help very very patient with me
Matthew was so nice and very helpful. He made the renting process so easy and fun!!
Clean and easy access. Great people!
Man this was easy an quick in an out thank u so much for ur help and patience mathew
Brand new storage facility, located behind Dick’s Sherwood Plaxe Mall, great price, bright and secure. Good service too. I like it.
I really appreciate Matthew for his excellent service, his patience and kindness. Especially dealing with customer like me. It was My pleasure to encounter him today. Thank you Matthew 😊
Good customer service by Matthew
Very thorough. Appreciated service.
Matthew is great. I dropped by in the morning before business hours and was having issues with my lock, and didn’t solve it before I left. Matthew noticed it without me notifying them, he called me to check in, and then followed up solving my issues before I even got back. Glad to know my stored items are secure and cared for.
1st time renting a unit and Matthew was very helpful. He explained every part and made it so easy. I have to say hands down 5 🌟 if I could give him more I would. He needs a promotion 💯💯
Thanks again Matthew 💝
Matthew was very helpful in finding a storage space ideal for my belongings to be stored, thanks!
Matthew deserves accolades 👍 👌 🙌 😍
Matthew was awesome 👍😎 he deserves kiddos for his awesome performance 👏😁
She was very helpful. She directed me to my storage. She helped me make a map to get there because it’s like a maze. She was very helpful.
Matthew is awesome and very helpful! I needed a storage space to rent for a while and he helped me get a unit. Affordable and the security looks good.
Last month I came in right before closing time to get a unit. Matthew was super friendly and helpful. He walked me to my unit and showed me how to access the building and how to lock / unlock the unit. The place is super clean and nice looking. I’m glad I chose this location.
I was welcomed by Matthew. He is an excellent staff member. He was very polite, and very assuring. I would recommend all of my family, and friends to public storage, and to speak to Matthew!!!
pricilla and matthew helped me out transferring my unit , the process was smooth and easy. i felt as if the process was fair and easy. i’ll be referring any friends and family to do business with this location!
Amazing service! Best prices in town! Sandra was such a huge help and so sweet!!!
The gentleman Matthew was very helpful explaining and solving what I required during our conversation.
Clean, easy access and great hours of operation, and a great onsight manager!
Very friendly very helpful would recommend this place to anyone
5 Stars – Customer Service So Good, I Thought I Was Being Pranked (In a Good Way!)
I don’t know what kind of coffee the customer service team is drinking, but I need some! From the moment I reached out, it felt less like I was solving a problem and more like I was being adopted into a very efficient, very funny family.
Not only did they solve my issue faster than I could say "hold music," but they did it with such humor and charm, I was actually disappointed when the conversation ended. Who enjoys customer service chats? Apparently, me now.
I really like how clean everything is! I believe they just opened this location so we were fortunate to get a space close to the front door. I ran into Matthew as I was loading up my unit and he was very friendly and professional! Thanks for the hospitality!
Matthew was amazing. His customer service was outstanding and he went above and beyond. I selected the wrong size unit in error and he was a great help to me in getting the correct unit. I’m glad he was there to assist me. He made the process smooth and easy. I would definitely recommend him and Public Storage. Thanks