Public Storage Self-Storage Units at 70170 Highway 111, Rancho Mirage, CA

October 13, 2024 Update; We just moved out and Nancy could not have been more helpful! She updated me on procedures, helped me to understand the move out process and went above to help my daughter do the move out alone on behalf of our family. We were tenants for six years. Clean, secure facility, great communication, always calls back if you leave a message. We live out of state so it was critical to have a trusted storage facility. Clean, well organized and very helpful. Nancy is such an asset! Can’t thank you enough! Alma was wonderful. I have used many storage rental facilities and this is the best. Very kind, took her time and made us feel very welcome. Great, clean facility and all policies were covered! Would highly recommend. Thank you and will be happy to refer people needing storage. Great location!

Exceptional Manager at this location. Helped us get an air conditioned unite in no time. We highly reccomend this location !

The staff here is great. Allissa was quite helpful. She answered all of my questions in a courteous and professional manner. She helped my family with there needs

The staff here is great. Nancy was quite helpful. She answered all of my questions in a courteous and professional manner.

Just a reminder to folks looking for storage. Public Storage is really great about letting you move units, add and subtract units from the collection (is one unit ever enough?) and making the whole experience seamless. Alyssa has been the lead throughout our move and has been a huge part of why it's been so easy working with the team as we worked are way up to five units in two locations down to (I hope) one climate controlled unit. I still think the customer service at Cathedral City is the best. And I find myself calling them if I have questions ... even when they pertain to other units. Lots of folks are in the business of renting drywall boxes with locking doors. It's the people at Public Storage that make it the place it is.

Nancy was amazing, she answered all my questions and was just fabulous to deal with!

This is a wonderful, well kept facility. Great location and wonderful staff. Adrianne was extremely helpful and made the whole process a breeze. UPDATE: We loved the facility so much we added a covered RV space. The process to rent was again very easy. Adrianne made sure we were taken care of and continues to check in. Such great service!

The Public Storage at Rancho Mirage is the best nancy will work with you and do everything to accommodate you. It's clean it's safe and the people here are wonderful 24 seven a day they answer your calls. If not they get back to you right away. I will always come back here again and again thank you everybody and nancy especially

Great experience in every way. Adrienne was especially helpful! 5 stars all the way.

I was vacationing in Rancho Mirage, and needed to pay a bill for my storage unit in Los Angeles. Unfortunately my account was blocked from taking credit or debit payments. I went into this location and met Nancy who was extremely helpful. She was not only able to help fix my account, she took the payment on cash, and settled my account before any further damages such as auction etc.. She had tremendous patient and a great personality. Thank you Nancy.

We were looking for an inside unit to accommodate our adventure van. Nancy showed us around and let us know of the different options available. Unfortunately, we were not able to fit our van in the available unit. Nancy was so kind and went above and beyond to try and help us out. Her customer skills are exceptional, and though it didn’t work for us this time, we will definitely consider reaching out to her in the future.

Stellar experience! The units are clean, secure, and I rented one that was climate controlled. Customer service was exceptional with Nancy personally walking me through all the access points. Moving is stressful enough and interacting with the warm friendly staff has been such a relief. I highly recommend this location for your storage needs!

Nancy was very helpful.

I was helped professionally by allissa and adrianne and this valley needs more of these type of employees. Great courteous people and I will recommend them and this facility to all my family and friends.

My first experience with renting a storage unit has been easy and most pleasurable. I needed an air conditioned small unit in Rancho Mirage for the months of Aug and Sept!! I did all the sign up online and after speaking with Alyssa, I feel assured I am at a well organized and reputable business! Alyssa has been so helpful and I am happy to have rented here, they run a tight ship!!👍

I called in wondering prices and sizes ( compare to others in the area). What really stood out was Allisa she helped me was kind and welcoming unlike so many others👍👍👍

I went in with a a couple of questions regarding the pricing per units and I got wonderful costumer service from Alissa, she was so kind and helpful she was very respectful and professional.

I’ve had a storage unit at this facility since 2019 and have always found the staff to be friendly and helpful in my dealings with them. However, in a recent issue, the manager Nancy was outstanding, remaining calm and polite while firmly educating the involved parties on the relevant PS policy.

Nancy was amazing - she was friendly, helpful and made the entire process very easy Just rented another unit and Adrianne was great.!!!

Allissa was great in finding an awesome covered spot for my RV! She honored me the memorial day special. Nancy is also great! They are both very kind and know their business well. This is a great spot to leave an RV. It is a very well kept storage area.

Adrianne is always welcoming and professional…a pleasure to work with. Thank you.

Excellent service and facilities. Ben was a great help. Recently visited to get a covered space for our RV. Alyssa was great help.

Excellent service Nancy helped me with app problem Very professional On top of security

I’m doing an updated review on Public Storage in Rancho Mirage off Highway 111. Again, as I have stated in my last review I posted I can’t say enough of the courteous, knowledgeable and great customer service that Allissa and Adrianne provided me when I needed help and questions with my existing storage unit. I also had a fragile piece of item that I needed to add to my storage and they both were so kind to helping me out with picking out the right box that would keep it safe and even help me tape the box. The office area and the grounds are still very clean. I highly recommend this place to store your items. Thanks again. I went into Public Storage to see if they had any available units to fit my needs. They did! Customer service was excellent. Nancy and Adrienne were absolutely helpful, kind and made sure there answered questions/concerns I may have had. They helped me through the process of filling out contract. The office and units are very clean. Thank you Adrienne and Nancy for helping me with this process. You both are the best! Also a shout to Ben at the public storage site in palm desert helping me find a unit that was located in Rancho Mirage. He too, was very helpful and he sent me over to Nancy and Adrienne 🙂👍

We got a 10X30' storage space at Public Storage @ Rancho Mirage, Calif. Public Storage's Nancy was our sales expert. She was extremely professional, efficient, knowledgeable, friendly, and accurate in handling the reservation and initial payment for our space. We recommend Public Storage Rancho Mirage highly due to the great experience we had with Nancy. In addition, Public Storage compared to the competition is by far the best. -- Izabela, San (we just sold our residence in Indian Wells, CA after living permanently there for nearly 5 years and moved all of our belongings from a 2900 sq foot area into storage).

I was helped above and beyond with very awesome and friendly staff allysa and Nancy!

I have been a loyalty customer of PS for 30 years. I have had the experience of being a tenant of many locations. My experience with the Rancho Mirage location and the Manager Nancy has been 5 stars. Nancy is the consummate professional always caring for the customers and the property. I do wish that corporate would create a loyalty or commercial program based on multi-units or an annual rent spent and give back some incentives to their loyal customers. Respectfully, Greg Birdsall

Clean easily accessible knowledgeable helpful staff.

My Dad and I rented a unit here. They were always very nice. Especially Nancy who helped me with take care of all my move out issues. She was super nice and gave great customer service. Would definitely recommend this place.

Everyone has been great! I am pleased with the manager. the facilities are clean and appear to be secure.

Thank you Nacy for your help. I love how u got me a storage closet to the gate that met my needs and we’re always there for any help or questions. Loved the experience from staff.

Allissa was wonderful to work with getting us setup with our storage unit. Although she is relatively new with the company she is very well informed and looked out for our best interest. Allissa is a strong asset for your company and a delight. Paul Barringer

Great location, secure location, very helpful staff..

Thank you Adrianne for your help

Highly recommended, Best experience I've Had, Great customer service. Nancy was Great! She was very helpful and made the process seamless.

Clean customer service at the az surprise office is very nice and caring

Nancy was very kind and attentive to our needs

Nancy was the best, always hope she is there when i show up

Worked with Nancy to set up a unit for my furniture! Location is convenient, place seems very secure, and Nancy is super helpful! I would 100% recommend for anyone looking for a storage location in the Palm Springs area!

Allissa was very patient and so helpful in getting me a storage unit. She helped me get another unit.

Great experience! Adrianne was very helpful.

I was on waiting list a few days to upgrade to larger unit.The call came Nansy and Allissa helped make the transition so easy.Thanks for the help !!

adrianne was very helpful when i had to move to another location. Great job!

Adrianne was really great at the front desk.

Shout out to Nancy at the Rancho Mirage facility! Nancy was so kind and helpful to me. Thank you!

Nancy and Allissa have been a very big help for me and my family. I'm very satisfied gong in there every month.

Alllissa and Ben went above and beyond to accommodate my needs. Thank you very much!!!

Alissa was phenomenal. Professional, friendly and very helpful. She is a true asset to Public Storage, she made me feel very confident in choosing this location and made the process seamless. Thanks again Alissa.

I called with a couple of questions and i received wonderful customer service from Alissa she was very helpful and professional

I had a great experience with Public Storage yesterday. Nancy provided excellent customer service; she was very professional, knowledgeable, and extremely helpful.

I want to first off thank the representative i spoke to earlier today. Allissa was very kind and helpful answered every question i had from information about unit prices to questions about the property. I look forward to renting a unit in the near future.

Nancy in Rancho Mirage was extraordinarily helpful in getting me set up with a second storage room promptly after discovering my things didn't fit in a single one. Thank you Nancy!!!

Adrianne went above and beyond with exceptional customer service! She was personable, yet professional, going the extra mile for us by contacting upper management on our behalf to secure needed medical devices from our unit when access had previously been denied. Thank you again, Adrianne. We appreciate your excellent customer service.

Moving is always stressful and nobody ever wants to have to do it. But Nancy was a total lifesaver! She was so helpful and took all the stress off and I can’t thank her enough! I really REALLY wish there were more people like Nancy in the world to be there! Truly, thank you Nancy so much!

Nancy at Public Storage Rancho Mirage is awesome, so helpful and pleasant. Highly recommend.

I have had 2 units at this facility for some time and have received undivided attention with the service provided by Nancy. Always very accommodating. Nancy is always very helpful and goes beyond what you would expect. She is a great asset to Public Storage, and I find Nancy a cut above the rest. She is outstanding. The property is always very clean and secure, I feel very welcome there. John R.

(I am writing this for my Mom) I am writing this review concerning Public Storage and Nancy the manager. I have been renting from Public Storage off and on for 29 years and I wanted to leave a review on how outstanding service I received from Nancy and how well she manages the facility.Nancy was very kind and took the time to explain everything to me in detail, it a pleasure to do business with such a knowledgeable, kind person.

Nancy was very helpful. She also provides an exceptionally clean environment.

Nancy is very professional and courteous. I highly recommend the Rancho Mirage location. The grounds are well kept and the price and terms are reasonable. Thank you for making things easier.

Nancy gave A+ amazing service 1/7/2023 Up and above the call of duty Dr.Morris

Nancy and Ben did a great job helping me get back into my unit. Thank you!

Thank you Nancy, I appreciate your kindness and help.

Nancy was very knowledgeable, professional & kind. She was extremely thorough while orienting us to the process. She made it easy & simple! This is our 2nd time coming back to store our camper!! 😊

Adrianne was very helpful and prompt on getting back to us with assistance. Great service.

DO NOT RENT SPACE HERE. PUNATIVE BUSINESS PRACTICES. UNFAIR. NICE PEOPLE BAD BUSINESS.

Nancy was extremely helpful and happy to explain every detail of my rental process. The service was exemplary, and I sincerely recommend this location. Thanx again Nancy. DH.

Public Storage Rancho Mirage is outstanding for two key reasons: 1) the facility/unit/location and 2) The staff. Nancy, in the front office,truly went above & beyond to help me with my storage needs and exceed my expectations. She is very professional and a real problem solver. If you're like me, the amount of storage space you need can change over time. That's not a problem for these folks. Just tell them if you need a bigger or smaller unit and they'll do their best to make it happen. I feel better about storing my stuff with Rancho Mirage Public Storage, knowing that Nancy and the staff are looking out for me. James

Hely at Rancho Mirage location was wonderful. She helped me find a larger unit I was in need of at the Palm Desert location. She was extremely helpful ana a pleasure to deal with. Agnes Montz

Fantastic experience so far!! VERY easy to sign up on line and over the phone. HELI was INCREDIBLY helpful and efficient and kind when I checked in for the first visit. She showed me everything I needed to know. The space was perfect size, clean, well lit, and there was a hand cart readily available. Just a perfect experience all around!! Thanks, HELI and Public Storage!!

The whole experience of renting a space, both on-line and in-person, for the Rancho Mirage location, couldn’t be easier and more pleasant. The manager, Nancy, was helpful with questions, with the paperwork, etc.

Nancy is great! She helped me and made everything easy for me!

Adrianne was great! She made the whole process very quick and simple. She went above and beyond in helping us understand how it all worked and even offered some great tips on the area.

Rv is parked with no drama in the shade! In and out is easy! I received a phone call that made me realize the company is working hard to earn five stars. She impressed me. Come and rent here. They work for excellence:)

Love me some Nancy! Very knowledgeable & lovely lady! Public Storage is lucky to have her!

Love The Public Storage People and facility in Rancho Mirage. Everybody is so nice and helpful. The facility is so easy to access and is spotless. I love this place. What a find! Allen

The property was very clean and well kept—plus all the employees especially Nancy were so so helpful…..perfect place and perfect price!

Renting at Public Storage has never been easier. Property Manager Nancy was very efficient, organized and most importantly, friendly! I'm very happy with the 5 star service I received and highly recommend this location to anyone in need of storage solutions! JD

Awesome storage facility and even more awesome storage staff. Very helpful and accommodating. Best storage in the Coachella Valley that I’ve found

Nancy is GREAT!! She has been so helpful with our rental and move in process. Great facility, secure and convenient !!

Nancy and Hely were the best help and they worked out any possible future problems for me!!

The best in town

This is a very clean facility and conveniently located. Nancy was very helpful it getting us set up with the right size into. Would highly recommend this location!

Nancy is the most outstanding Public Storage manager I have encountered in my many years as a Public Storage customer. She has a vast knowledge of their system of operations and she is extremely customer oriented in ensuring customer satisfaction. Whenever I have a question or concern she always responds with a great answer and always with a smile. She always provides outstanding excellent customer service.

Nancy is the best and rest of the staff is always helpful.

Nancy and Heli awesome always nice and helpful And goes above and beyond thumbs up

Great

Warning nice place “ Until your unit gets broken into How it was handled is concerning They have two people on camera clearly committing a crime on their property, drilled out my lock, rob me of my contents, and did not call the police to report a crime The lady at office said it’s my job to report the crime happened It happen on Christmas Day, 2022. They finally contacted me a month later claiming they reached out to me several times if they were reported to the police they would’ve contacted me immediately. In the process with insurance claims through them don’t expect that to go well either but I let the public know their only responsibility is security and management both a complete failure. SEEMS TO BE INSIDE JOB THEY HAD EVERY CODE TO GET INTO THE PROPERTY ON A DAY THEY WERE CLOSED AND DID NOT CALL THE POLICE !!!! FISHY TO ME

All the women who work here have been super helpful and nice. The place is clean and in a convenient location and as a woman I feel very safe when I am here working and in and out .

I have been dealing with Nancy at this facility and she has been wonderful. Walked me through everything I could need to easily access my space. The location of this property is perfect and feels very secure. Great experience.

Nancy gave great customer and went the extra mile. Thanks again

Love them. Nanci was extremely helpful every step of the way.

Nancy provided great customer service and was very responsive and professional. Thank you Nancy!!!

The ladies were so sweet I was shopping around for storage and they answered all my questions I had. I’ll definitely rent there once I start moving. Very nice mannered and welcoming also.

I came here looking for auto storage, and I was pleased to find space here at a reasonable price. Check in was hassle-free thanks to Nancy and Hely. They took down copies of documents needed. The location is convenient and easy to get in and out. I would recommend this location to anyone looking to store your vehicle or any of your stuff! I loved my experience here. Thank you everyone for your help.

Nancy provided 5-Star service , friendly, helpful and very knowledgeable about meeting our needs!

Want to say big thank U’s to the RM team and that this place has the best customer service and Nancy and team are great to work with and are so helpful and kind! Would recommend this storage to all my friends and family. Our RV is in good company.

Great experience! The girls were amazing and made the rental so easy.

Nancy she was very helpful she took her time and showed me the units -it was very refreshing to deal with her. the Office and lobby smells so clean. I’ll be reserving a unit today thank you so much!!

We are extremely happy with the customer service & the overall experience. We had the pleasure of working with Nancy who is super friendly & professional. This storage facility is one of the nicest we have seen. Thank you for a great price to store our RV.

I just rented a covered space for my new motorhome we just purchased and thanks too Nancy who pointed out the benefits compared to where I have it parked now, I saved $400 a month and it’s only a mile from my home instead of 14 miles. Thanks Nancy

Nancy was very helpful and accommodating. The facility is very clean and secure.

Worst experience ever. That woman named Nancy was very rude and had an attitude with me. My children we touching the supplies and she yelled at my kids. Obviously she don’t have kids or at least respect kids. Never will I ever go into that place again. I rented else where. If public storage allows that kind of behavior, then something is very wrong with this company

oh my god! awesome customer service from the ladies in the office. Nancy is the best…. super helpful and kind. Our RV will be in good hands! Thank you ! Mike

Front office is great helpful and efficient Nancy and Heli are great!

Nancy and Heli are fabulous to work with! They always go the extra mile to make sure their customers are happy. I’ve used this location a few different times and I would highly recommend it.

Ardrianne was so helpful with updating my account. Such a cheerful personality! Very knowledgeable, smart gal!

Great customer service best storage facility I’ve ever attended to

I’m a professional home organizer “From Chaos To Comfort” so I have been to several storage facilities but yours is kept super clean. Bathrooms also very clean & stocked every time I have been on this property….met Adriana as she was checking property. She was professional & friendly….your office staff have also been knowledgeable & friendly. Keep up the great work

My Father and I own a delivery busniess and have always used this location to store our vehicles and trailers. They are safe, reliable and secure. Nancy and Dianne have helped us many times and we highly recommend this location and their quality service.

Public Storage has great service and very nice employees, especially Dianne and Nancy. They've been of great help to me and I recommend this storage for everyone I meet.

This is a fantastic facility in regard to both the physical condition/cleanliness of the property and more so in how helpful and effective the on site staff is. Nancy and Tanisha went above and beyond to help me secure a specific unit and secure the transaction as I reside out of state. Nancy’s communication is exceptional and she makes sure all is understood and processed correctly from first contact through move in. Highly recommend this business!

Public Storage was great, Nancy in particular was wonderful to deal with!!!

Nancy and Tanisha were so helpful today. I’ve been a tenant for 20 years and have been very happy with the service. Thank you Public Storage!!

We have been long time customers of Public Storage Rancho Mirage. I stopped in yesterday to take care of something on my account and as always, the service was exceptional. Kudos to Nancy who was extremely helpful and professional. She handled my inquiry in a timely, expeditious manner. This location is always clean, safe and secure.Thanks for a great experience!

Adrianne, went "Above and Beyond" with helping me navigate the Online Reservation to book a storage unit. Thank you. Christine

Nancy was I credibly helpful and got us a great space to store our camper and truck so we could enjoy some days on the beach!

Nancy has been absolutely wonderful and a gem throughout the process. She made our experience wonderful and She should be recognized for the level of customer service and the exemplary experience.

Nancy at rancho mirage has once again surpassed expectations in her service! She’s the best!!!!

Nancy was amazing , very helpful and professional Very happy with her help

Thank you Betty and fernando

I have been in the moving business for a number of years and never have I dealt with a more professional efficient operation than the Public Storage/Rancho Mirage location.Nancy has gone above and beyond on multiple occasions to ensure that all of our needs,and those of our customers,were met with a friendly positive can-do attitude!Thank you guys so much for the great service!

The cleanest facility and I MEAN IT! Thank you Nancy!

Nancy has been especially helpful to us in these challenging times. She is kind, professional and a pleasure to work with. She keeps a very clean, organized facility. Thank you!

Grandmother had a storage here for three years. She commended the property for how clean it was and it has been easy to get in and out the property while she was fixing her home. When it was time to close our account, Nancy was very helpful and informative. We would recommend the Rancho Mirage location to our friends.

Nancy was absolutely incredible from the first time we spoke on the phone until my arrival from 4,000 miles away. Nancy took care of us every step of the way. I can't recommend Nancy and Public Storage more highly.

Spoke with Nancy today, just incredible experience, Very Professional and Kind. Have used public storage thur out the years. She answered my questions, and explained. Thank you

Had an amazing experience with Public Storage, Rancho Mirage. Nancy was outstanding and very helpful in showing me my rental unit. Nancy was very instrumental in resolving a moving company issue. I truly appreciate her help. Thanks PS!

My unit was broken into there during summer 2021. They offered little help to no help although they claimed they knew who did it When they turned over the info to the officer on the case...everything Public Storage turned over was fake..the name, the person's info etc... they allowed someone to rent from them with all fake info - then told me that was the person who they thought broke into my unit. Don't they have camera's?? They also left the door broken to the bldg for several months. My unit was ROBBED by someone having a duplicate key. The lock was perfectly in place and when I opened it everything was gone. Horrible company, the regional manager had no desire to cooperate, and when I requested info, he very reluctantly provided it, but mostly told me he had other things to do and was too busy to have to deal with all this...I think it was an inside job -- be careful storing there...I used to think it was a good place to store-- but no longer..I lost all my mothers estate, beautiful Chanel handbags, antiques, silver etc... Dont store ANYTHING valuable there, and I would not trust them at all.

Awesome place to store my trailer. Nancy is very helpful and makes us feel welcome.

I’m a customer for about a half year now and I’m happy to report this has been a very positive storage experience. This is one of the nicer locations in the area and it’s situated right off the 111 highway which makes it very convenient for moving stuff around, loading and unloading. It’s also clean and has beautiful view of the mountains, better view than most houses in the area. I’ll be a repeat customer.

Great public storage highly recommend!!!!

From day one, this location was very welcoming and secure. My wife and I have one of the biggest units available which are hard to find elsewhere. The manager, Nancy always says hello and makes sure we have everything we need and we look forward to seeing her and saying hello every time we stop in. The only issue I have with the location is that there is no lighting after dark in the units, so make sure to do all what you need to do before it gets dark. I'm very satisfied and rank the location 5 stars. A++

Nancy was wonderful, welcoming , and efficient. What an exemplary customer service experience !! Great Job Nance!