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- $1 First Month Rent Where Available
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Public Storage Self-Storage Units at 1000 S Gene Autry Trail, Palm Springs, CA
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor & Outdoor Storage Units
One-time $29
admin fee applies.
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5'x5'Online only price$ 122/moSmall 5'x5'- ground floor
- climate controlled
- inside unit, rollup door
$ 122 /mo $ 129Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
5'x5'Online only price$ 123/moSmall 5'x5'- ground floor
- inside unit, rollup door
$ 123 /mo $ 130Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
Convenient Locations -
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Advanced Security Features
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5'x10'Online only price$ 140/moSmall 5'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 140 /mo $ 147Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x10'Online only price$ 192/moMedium 10'x10'- ground floor
- outside unit, rollup door
- drive up access
$ 192 /mo $ 202Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x15'Online only price$ 269/mo
Large 10'x15'- ground floor
- outside unit, rollup door
- drive up access
$ 269 /mo $ 282Best Price Label+ one-time $29 admin fee
One-time $29 admin fee applies. -
10'x20'Online only price$ 298/moLarge 10'x20'- ground floor
- outside unit, rollup door
- drive up access
$ 298 /mo $ 313Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x10'Online only price$ 310/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 310 /mo $ 326Best Price Label+ one-time $29 admin feeHurry!One-time $29 admin fee applies. -
10'x25'Online only price$ 368/moLarge 10'x25'- ground floor
- outside unit, rollup door
- drive up access
$ 368 /mo $ 386Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x15'Online only price$ 376/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 376 /mo $ 395Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
10'x29'Online only price$ 402/moLarge 10'x29'- outside unit, rollup door
- enclosed
- drive up access
- rv, boat, or vehicle
$ 402 /mo $ 422Best Price Label+ one-time $29 admin fee2 units left!One-time $29 admin fee applies. -
12'x29'Online only price$ 413/moLarge 12'x29'- ground floor
- outside unit, bay door
- drive up access
$ 413 /mo $ 448Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies. -
10'x20'Online only price$ 417/moLarge 10'x20'- ground floor
- climate controlled
- inside unit, rollup door
$ 417 /mo $ 438Best Price Label+ one-time $29 admin fee1 unit left!One-time $29 admin fee applies.
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Palm Springs Storage Units Near Highway 111
Palm Springs self storage is easy with this Public Storage, conveniently accessible from Highway 111.
With Tahquitz Creek Golf Resort, Seven Lakes Country Club, and Cathedral Canyon Golf Club in the area, Palm Springs is a golf lovers paradise. If your extra clubs are starting to cramp your style however, we have more than 800 storage units for you to stash them.
Unload your equipment with us easily at one of our drive up outdoor storage units, and get back to the good life. This location also offers indoor storage units, giving you the ultimate in self storage flexibility. Whether you're looking to stash personal mementos, sporting equipment, or a fresh vintage find, we have storage units you can rely on.
Our Palm Springs location is just a stone's throw to Palm Springs International Airport, making it the perfect self storage options for visitors and vacationers who don't want to lug extra things back and forth. If you're packing up a vacation home and heading out for the season, our popular 10x10 storage units can hold up to three rooms of stuff. Fly away knowing your belongings are in good hands until you return.
We love serving the dynamic Palm Springs area, and our friendly staff is waiting to help you find the storage solution that fits today.
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 496)
Hey went into palm. Springs public storage and Tanisha was amazing answer all my questions. Excellent service.
We were very please with the customer service from Tanisha. We had several questions and she answered every one of them. If anyone is looking for great customer service at a storage facility in Palm Springs - this is the place to go! Ask for Tanisha!
Allison was fabulous! She walked me through the process slowly so I understand. She answered all my question.
Thank you to Adrianne for helping me out with my downsizing! I appreciate it.
Public Storage in Palm Springs may look nice and new, but be warned: they’ll take advantage of you if you stick around. In less than two years, my rate has skyrocketed from under $200 to over $450 per month—a more than 125% increase with no real justification. There is no loyalty here, no willingness to negotiate, just endless price hikes. If you’re considering this place, be prepared for your rates to spiral out of control. Look elsewhere unless you’re okay with getting squeezed.
Edit: Today, a regional manager called me, said he saw my review and let me know that there is nothing he can do about the rate increases. Then he ended the call by saying “is there anything else I can do for you?” 🤣
If I could give ZERO stars, I would. Public Storage is an absolute scam. In just one year, they more than doubled my storage fee from $208 to a staggering $453! No explanation, no justification—just pure corporate greed. They lure you in with reasonable rates, then jack up the prices once they’ve got you locked in.
Their business model is simple: exploit loyal customers who don’t want the hassle of moving their belongings. And trust me, they count on you not wanting to go through the trouble.
Customer service? Nonexistent. They’ll give you canned responses about “market rates” while completely ignoring the fact that this is a blatant bait-and-switch tactic.
If you’re considering storing your things here—DON’T. Find a facility that values its customers instead of treating them like walking ATMs.
Public Storage, you should be ashamed.
Tanisha was Great, answered all of my questions. She was very nice. Made sure I was pleased. Great job Tanisha
Tanisha was very professional and very knowledgeable. She was also very friendly. She helped me with the whole process of renting and unit. Excellent customer service !!!! She deserves to be recognized. Thank you!
Very friendly and helpful a lot that you Teresa you where a big help thanks
Wonderful service from Alissa. Very professional and friendly.
Alissa was great and professional!! She explained everything and was very helpful. Thank you
Tineshia was an absolute professional... I can't say enough about how helpful and kind she was in assisting me make the right decision to sign up... I was sooooooo lucky to have her there... she's absolutely exceptional in every way. I look forward to coming to the storage unit in the future... for real. Thanks!
Tanisha thank you for your help
A very clean and well maintained storage facility. The staff (Alissa) is very helpful, friendly, and answered every question I had.
After completing much of the legwork online, I went to the facility to finalize the rental, obtain a lock, and get access codes. I found the staff to be professional and helpful. I did have to return to the office twice because of glitches in gaining access and was welcomed each time. I like how the app on your phone controls access. The entire facility is clean inside and out. I highly recommend this location to anyone needing a storage facility.
I’m writing to express my concern about the recent price increases for storage units. It’s disheartening to see prices rise so significantly, especially when many of us are trying to manage tight budgets during challenging times.
However, I want to take a moment to sincerely thank Tanisha for her exceptional customer service. She went above and beyond to understand my concerns and was able to work with me to lower the price. Her empathy and willingness to help truly made a difference. Employees like Tanisha remind us that good customer care still exists and that companies can show they value their customers.
I deeply appreciate the support I received from Tanisha.
Real talk! All Public Storages are not created equal. I have had a storage space for two year. This location is exceptional because of the woman who manage it. Tanisha Williams. This location is 5-star clean. If you call and get their voicemail, don't worry. They always call you back and leave a message. The lobby opens at 9:30 am; at 9:30, they are open and ready to help you. When you have a concern, they have always put your needs or concerns first when trying to help you resolve a problem. Suppose you are a snowbird looking to rent short-term or in transition and need a longer storage rental. In that case, you will rest easy knowing your property is safe and secure at this location. This has been my experience.
I had an unexpected and human experience last week which I wanted to share. After having a 4 month rental of a 10x10 climate controlled unit, I received an email advising of a 35% increase. I felt we were being price gouged! As online, the same unit was being rented significantly less. Was I being forced to leave? I called, and thanks to Tanisha, she worked with finance to waive the increase for 3 months. Very much appreciated, thank you Tanisha. Note to renters, you can avoid increases by paying 12 months in advance.
Most recently on Saturday, Jan 4th, we went into the office for assistance from Tanisha in printing an invoice. She has always been very helpful whenever we've had any questions. We greatly appreciate Tanisha's looking out for us, her kind demeanor, and her skill and efficiency.
Outstanding service, great facility
Allisa was the star at the end of a rainbow. So helpful, polite, courtesy beyond words. Thank you
Great customer service overall amazing experience!
Fast friendly service and a clean facility. Went in and got quoted great prices. Tanisha was awesome. Definitely go in and ask for her. She is super knowledgeable and personable.
The place is in great condition and the ladies at the front desk were very helpful.
Tanisha and Adrianae were fantastic helping us with our unit.
Adrienne and Tanisha are fantastic. Always helpful, super friendly, and full of great ideas. Always happy to stop by and say hello when we go to storage.
Adrianne is awesome. Tenitia is also fantastic. Nice people. Clean storage rooms. Easy access through smart phone. What’s not to like?
Adrian was so helpful getting my locks changed and accessing my storage units! Thank you!
Thank you Adrian! You are truly a master of all trades. Really appreciate your help with the reservation, the online account set up and the insurance question. Your prompt return of my phone calls is really appreciated.
Tanisha was superb in assisting us with our rental unit. She was extremely professional and competent. Her easy demeanor and attention to detail was reassuring. Tanisha reconfirmed our codes and passwords. She answered our questions with confidence and clarified several terms. She is an outstanding example of a customer service professional.
Excellent customer service. Tanisha goes above and beyond to make sure you are taken care of. Came in today to ask about prices on a space and Tanisha showed and helped me. Highly recommend!
I've rented storage space all over the country. I've never been more impressed. This property checks all the boxes. A clear and kind staff is a huge plus. Shout out to Tanisha--you're the best!
Nancy was nice.
Had a great experience in this location especially with Nancy. Great customer service! thank you :)
This is a great convenient location. Recently, I received an email notification that my rate would go up significantly starting 12/01. Not happy news in the least. I spoke with Tanisha -Property Manager and explained my concerns. I requested if this could be held off on, since I wasn't thinking of a rate increase at the end of this year. She was able to make the request and within minutes got approval to keep my rental rate the same. All helps, especially in this economy! If more tenants did this, it would help with keeping rates lowered for all(this was explained to me as well). Thank you Tanisha for always being open to help out tenants and being easy to share concerns with as well. You are appreciated!
Staff is extremely difficult to deal with IF you’re lucky enough to find someone in the office during working hours. Would advise to seek storage elsewhere, with better customer service!
Recently, just visited Palm Springs location to check out some storage spaces.. Wanted to make a review for Tanisha. Thank you for a positive experience you were very informative, kind, and professional. I'm going to be moving soon so I'll be back!!
Went in today to add another unit to my account and Tanisha was incredibly helpful and was in and out in no time.
Adrianne helped me so much! Thank you!
Very pleasant and friendly staff
Tanisha is amazing help & was able to help answer all our questions. Amazing and clean facility with awesome staff. 10/10 would recommend
I plan on moving soon and came in to see about a few units. Taniesha was absolutely wonderful helping me out, very friendly and knowledgeable about he business and moving. Thanks!
Friendly staff!
I wanted to get some info on a storage unit and Tanisha was very nice and very helpful. I would definitely recommend you to family and friends. Thank you!!’
Stopped back by yesterday to see a couple more units, Tanisha as always is very helpful.
Tanisha welcomed me in, assessed what I needed and helped me through the process. Friendly and professional.
There are plenty of places that are a third of the price! $510 for the month of August is insane for a 10x10. Public storage district managers won’t even help if something goes wrong. Tanisha and Betty are super helpful. Fernando in particular. He won’t even return my emails. So unprofessional. More concerned about getting sued than returning my emails (that’s what he said). I had to pay twice for the month of August $510. And he will not work with me at all to even just credit my account with a prorated amount. No attempt to work with me on the unique position that I was in from 2000 miles away. I wish I had gone elsewhere.
Tanisha has been very accommodating and helpful with me and also very professional. She deserves a raise and recognition! Betty is very accommodating and very helpful 8/13/24. and very very friendly :)
I am a Public Storage customer and wanted to share my experience at Public Storage, located off of Gene Autry in Palm Springs, California. I wanted to address my appreciation for the outstanding service I have continuously received especially from your customer service representative Tanisha who has always been very helpful with my needs of renting a storage unit. Thank you again Tanisha for your exceptional service.
Patty C.
Delivers as promised as in the brochure! That’s just a figure of speech, they don’t deliver. Actually, you have to deliver your own junk to their storage facility which is very clean, secure, new and easily accessible. Also the PS app works well, which is a nice bonus. And if that wasn’t enough, Tanisha at the front desk is a delight. She went above and beyond to provide assistance with professionalism, competency and good humor to boot. I’d definitely recommend you stop into this Public Storage to grab yourself a couple storage units and have a chat with Tanisha. Tell her Peter Rox sent you!
I came in on Sunday to get some prices for some units and was helped by Tanisha. She was incredibly helpful and nice! She answered every question I had.
I am giving Tanisha a 5 star rating for her willingness to listen & respond to my concern within a timely manner. She extended excellent customer service, I have been a customer for 6 years.
Manager Betty was very helpful.
Tanisha was a great person she really helped me when I came in last week Thanks for being such a nice person.
I went into the office last week and Tanisha was very helpful ,got the thing and answer what I needed
Came in last week and had an amazing experience with Tanisha. She is kind and knowledge. Employees like her will keep me going back there. Great storage unit facility.
Amazing facility. Always clean and organized. Tanisha always answers all my questions and is very professional. She always makes my experience great
Betty was such an absolute pleasure! She was so helpful and had a great upbeat and outgoing attitude.
Thank you Betty for your assistance, kindness, and helping keep our rate down!
Betty was a sweet lady who helped me out when it came to getting info regarding a unit I was looking into renting. Great customer service!
Tanisha was super helpful finding the best deal/solution for my storage needs. Very clean facility and always feels very safe. Only complaint is that units with doors that get the wind blowing from west to east get a fair amount of dust blown into them when we have dust storms. I have another unit with the door facing south that doesn't have this same problem.
I’m giving Tanisha & Betty at the Palm Springs location more than a 5 🌟 rating.
I was having issue getting my unit downsized on a transfer. I called numerous times to complete the transfer over a period of almost 24 hrs.. at the end of the day … I was able to do everything they required. They were patient & kind & got the job done!
Kudos to these 2! I highly recommend this PS location as being top-notch in the Coachella Valley❤️Great job Ladies & Thank you for going ABOVE & BEYOND for me!!!!
Best customer service and care! I really appreciated it, especially during a stressful move.
I have been a customer at Palm Springs Public Storage for almost 3 years. The facility is well maintained, clean and easily accessed via the Public Storage app. As my needs have changed over this time, Tanisha at the front desk has been more than helpful in making suggestions to inform my decision making. She has also always been pleasant, friendly and professional. I highly recommend this facility.
I came to look at prices for different storage units and thought this was one of the best places to rent from, and also one of the cleanest facilities I’ve visited while looking for storages. Betty was very nice and helped me a lot with everything I needed to know!
Recently went back to purchase boxes at this location. This is the only location that I will go to. Betty is always so happy and helpful, and seems to genuinely cares about her customers. Office always looks and smells so clean. I love this place
Tenisha at Public Storage was very helpful and was able to get our rent lowered. I would recommend using their facility for any storage needs. The facility is well maintained and clean.
Facility is well maintained, clean, and staff are kind and helpful. Thank you
Great customer service experience! Visited today and Tanisha provided excellent assistance regarding pricing.
Went into the local store the other day and was so happy with the professional service that Tanisha provided— that I had to write a review. She was not only friendly and knowledgeable of the pricing and units, but she was also patient with all of my questions. Even though I decided not to rent a unit at this time, I will definitely return at the beginning of the school year and seek her assistance. Thank you 😊
I stopped by this location with a lot of different questions I had the best customer services, Tanisha was extremely helpful gave me all the info I needed! Couldn't have been happier with my services here !
Tanisha was very helpful with prices and sizes. excellent customer service
The best service! I came in to get a quote on a storage unit and see one in person. Tanisha helped me and she went above and beyond to make sure I was taken care of. Highly recommend
Hello, I came in the office today to get a quote about some units an Tanisha had helped me and she had did an excellent job, I just wanna say thank you Tanisha for the amazing job you had done.
Recently I needed help in understanding a charge on my account, which was complex and confusing to me, so I went to the Palm Springs office at Gene Autry/Dinah Shore. Betty, the customer service rep on duty, pulled up my account and reviewed the recent transactions. She was very patient and was able to help me clearly understand what charges were pending and why, as well as which had been reversed and what my balance payment would be for the next monthly statements. I left with a smile on my face; thank you, Betty, for taking the time to help this grateful customer!
Betty in the office was super helpful!
Been looking around town for best location, facility, and customer service, and we found it. Tanisha and Betty work in the office and each time I’ve stopped in they’ve been friendly, efficient, and helpful. Very happy so far!
Love this facility. The staff are very attentive and always willing to help. I have had the pleasure to meet with tanisha on multiple occasions and she always makes my visit easy and a great experience. We need more workers like her who make your visit easy and fun. The storage facility is always clean and organized.
Tanisha is so kind and makes our visits to the storage so nice and easy. This facility is always clean, and the staff has the best professionalism Definitely one of the best storage units we’ve ever had Definitely recommend this to all of my friends great prices, clean facility and friendly staff
Amazing service
Extremely clean and well-air conditioned!
I’ll admit, It was difficult for me to find a dolly on the property anywhere … but, I ended up bringing my own.
I was pleasantly surprised by the difference between the two companies
Tanisha was lovely … she was helpful, friendly, and treated me with respect.
Compare that to ANY location of the Extra Storage companies here in the desert!
Here, you will find this place has: 1. Fair pricing
2. Is WAY cleaner, and
3. Doesn’t jack up prices after you’ve moved in!
4. They don’t charge unfairly for space, locks, or putting a “hold” on a space that turns out not to be conditioned (or any other reason).
Conclusion: DO NOT USE ‘Extra Space Storage’ here at any PS location, you’ll regret it!!
Thanks again, Tanisha!!
I usually don’t like to write reviews, but today I received the best customer service ever. I went to the Palm Springs location and spoke with Betty. She was very knowledgeable and informative. She is very professional, answered all my questions without hesitation. Definitely will rent at this location when I’m ready for my move.
I recently went in to purchase some boxes and Betty always is happy, friendly and always assists me to make sure I get the right sizes and amount of items I need. Also and gave me information regarding storage needs
Really love this, staff was awesome! Particularly betty she is very knowledgeable with everything that I need to knw. Thank you guys for ur awesome service.⭐️⭐️⭐️⭐️⭐️
WOW, amazing customer service, friendly and knowledgeable! After the nightmare ordeal with Extra Storage (Jessica manager and Melissa) in Cathedral City and break in at Life Storage in Palm Desert. I finally feel SAFE!! Thank you, Tanisha, and Betty, for the great welcome and customer service!!
FYI: Climate control, what a joke at Extra Storage in Cathedral City, night, and day red face hot sweaty, feeling sick due working in a heat box, stating to us (four adults) we could not have any drinks, not allowed, I believe it was a record high of 108°. Then arriving at Public Storage-cool and comfortable to restack my storage bins. Thank you again Tanisha and Betty for assisting us and making us feel welcome and my personal belongings will be safe!
Excellent service !
Tanisha and the team are outstanding! I just reserved a second unit for my family… I've been a customer for four years and they are a pleasure to work with and very customer oriented! I've worked with several storage companies, and this is one of the very best!
Great lady Tanisha very versatile nice helpful I won't go no where else she help me 3 times this week
Tanisha is great. She helped get my rate decreased. I really appreciate her efforts helping me out. Thank you Tanisha.
Very professional staff. Tanisha was able to handle my concerns, questions and extended my service request. She was proactive in handling my needs. It’s a pleasure when an employee goes above & beyond the call of duty.
I recently rented a storage unit here and I just want to say that the staff is incredibly helpful especially Tanisha. This is the first time I’ve had to rent a unit but Tanisha walked me through the whole process, from what locks I needed and helpful storing advice.
Excellent and very very friendly
Came in today to check out some units and prices for my mom hoping to get the most information that I could and sure enough thanks to Tanisha I was able to get all my questions answered, she had great customer service and was very helpful showing us the best unit for us , I would highly recommend others to check out this location!
Love this storage facility, clean and great prices. Staff is very helpful and accommodating. Definitely recommend for both the prices and knowledgeable staff
Went to see some units the other day and wanted to write another review to share how great of an experience I had. I have been here before and had a great customer experience, and this time was no different. Tanisha was super knowledgable and friendly. She helped with any questions or inquiries I had.
Good customer service is hard to find nowadays, but great customer service is even harder. I am pleased to say that i received great customer service. Would highly recommend to anyone!
Best Customer Service Ever “Adrianne”
I had great customer service from Taniesha. She was extremely helpful and knowledgeable. Fantastic job helping provide me with transition.
Betty at the palm Springs location is very knowledgeable. She explained everything I needed to know about renting a storage space. The Property was very clean and very secure. Thank you Betty for making me feel comfortable about storing with public storage in palm Springs.
Public Storage at Gene Autry and Dinah Shore is my go to for all my storage needs! The customer service is outstanding and I appreciate Betty & Tanisha for all they do to accommodate my storage needs!
We had a great experience here. The lady who helped us, Tanisha I think was so helpful. The movers arrived before we did and they had a big 18 wheeler. They couldn't get to the storage unit we were assigned. So when we got there, Tanisha had already changed units for us to a new one which was accessable to the movers near the entrance. All we had to do was sign some paperwork and turn in our old unit key. Really nice service.
Tonisha was exceptional in helping me with an issue I had with my rental unit the other day. Such a pleasure to deal with someone who goes out of their way to help you out! Bravo!
Great storage company I’ve rented with public storage in Texas an Vegas but none of them have a great customer service like your worker Tanisha she was great when I walked in to the Palm desert location today soon has my house sells I will be back I went an rented another space
Betty Ham was the best. She did not give up on trying to fix the IT problem. The problem IT did when setting up my account. When IT and corporate kept hanging up on me and Betty. Shame on Aspen and Russ for hanging up on us both. She deserves a raise $🤑. Note that IT still has not fixed this problem, but atleast I can use my app again. Thank you Betty 😊
Just recently did a Transfer and my storage monthly fee went down!!! I was very happy with that! Thanks soo Much Tanisha for your help! 😄
Betty helped me with transferring units and made everything so easy! It really helps having her on site and someone to talk to in person.
We have had a temperature controlled inside locker here for many months. It is a clean, safe and secure facility with gate codes and building codes which gives one peace of mind. Tanisha and Betty are friendly and knowledgeable and ready to respond to questions and concerns. I recommend highly.
I dealt with two lovely ladies that tended to every question and need I had, I’ve been a long term customer and any time I’ve ever had a question or problem of any kind they have answered it politely and informatively. Thank you Tanisha and Betty you’re the reason I decided to stay with public storage, keep doing what you’re doing I wouldn’t want to deal with anyone else when it comes to my storage or management needs! (Gene Autry)! 🙏🏼
The staff is always crabby. The gate is temperamental. Price keeps going up.
Tanisha was so courteous & helpful… she is a gem!!
We really appreciated her help with
DG Management. She made a stressful situation less stressful…
Tanisha and Betty are wonderful. They were extremely helpful and went out of their way to help us transfer our account. They also found us a much better price on rent. I highly recommend this facility!
Tanisha was very helpful when i inquired about a unit , prices , boxes and paper.
I came in today with interest in renting a unit and Tanisha was extremely helpful with unit details and pricing!!
I went into Public Storage today as I got a rent increase I talked to this lovely womanTanisha Who is able to keep my rent at the same for 4 months . Thank you very much Tanisha
I’m in the business of customer service, so I recognize the difference between 'ordinary' and 'EXTRA-ordinary' service. Tanisha and Betty at Public Storage-Palm Springs (Dinah Shore/Gene Autry location) are the epitome of the latter. They consistently check all the boxes for excellence: always pleasant, always smiling, ready to assist, and providing prompt, quality service all the time. Their professionalism shines in every interaction, making our experience the best possible. They go way and beyond to give the best to customer satisfaction. The facility is always clean, safe, well-lit, and in impeccable condition. We've used other storage places in the valley, and there’s simply no comparison. It's due to Tanisha and Betty's exceptional service that we remain loyal customers of Public Storage.
I sincerely hope their manager recognizes the invaluable asset they have in Tanisha and Betty. Their extraordinary service is a primary reason customers like us choose to stay. They truly deserve recognition, perhaps in the form of a raise or a substantial bonus, for their outstanding contribution to the company. GOOD LEADERSHIP KEEP AND RECOGNIZE TALENT. Tanisha and Betty ARE TALENT TO KEEP.
Leonardo Montenegro - THE LEONARDO GROUP
Wanted to rent a unit Tanisha help me figure out the size I needed. Super helpful and nice definitely one of the better locations
Omg I loved my visit today being welcomed and acknowledge, right when I walked in the door, the front desk receptionist Tanisha greeted me. I felt so welcomed she showed me around give me a tour sign, a contract right there and then I would refer the storage facility to my friends and family.
Great storage facility, went yesterday to check out units and it is very clean and the staff was super friendly. Definitely my favorite storage facility in palm springs
Hello. My name is Latanya an im writing a review about. Tanisha an Betty. I went there to get some information about a storage a these two lady’s was so helpful . They are the best customer service lady’s I ever n my life seen. Ur property is always nice very clean. If I had a job I would hire them quick they are very nice an helpful just wanted to seen this out so the manager of this storage know he got some nice lady’s work for him.
Thank u. Tanisha &.
Betty…-
Clean, secure, nice people. Easy in and out. Very convenient. One of the best storage facility experiences I have had.
Great service !! Thank you
My husband snd I have 3 Public Storage units. One in the state where we are moving to and 2 where we currently live! Dealing with the live people in the offices is a pleasure! Getting something done via the app is also easy!
Amazing customer service – Betty and Tanisha are the best. We are finally moving to Palm Springs full time Nov 5th and needed a large climate controlled storage unit. They stayed in touch with us for over 2 weeks and made it happen – What a relief! Thank you ladies for your kind and thoughtful follow ups. ;) Kathy & Jody
Tanisha and Betty was very helpful always nice girls
awesome customer service. Both ladies Tanisha and Betty were super professional and most importantly very helpful and Patient. It was pleasure doing business with.
I went to inquire about a storage unit because I was moving and I spoke to Tanisha. She was very informative and helped me make a decision. Thank you Tanisha, I will surely recommend this place to my friends and family.
Manager, Tanesha, was very helpful and very professional. I signed an agreement because of her knowledge of the facility.
Great facility for your storage needs. Friendly, knowledgeable staff.
Went into the office and purchased so tape and boxes. Girls are always cheerful, polite and knowledgeable. I will always go there and recommend this property
Came into the palm springs location to see unit sizes and prices since I am moving. Betty was very friendly, and knowledgeable. Great customer service
Tanisha, Betty, And Hali were amazing at Customer Service at this location. Made sure they stayed in touch with customers during storage occupancy. They were patient and kind. Thank you Ladies!!
Betty has been extremely helpful every month when I come in to pay my storage fees.
BETTY AND TANISHA DO IT RIGHT!! TREATED US WELL AND EXTREMELY NICE AND POLITE!...
Amazing customer service & really clean & secure. Tanesha & Betty we’re over the top helpful and knowledgeable in getting me all set up. They were professional & friendly and got me situated quickly. The facility is very secure and well maintained.
Tenisha was very helpful and patient.
I've been looking for different storage options here in the desert.
So far Betty has been a fountain of knowledge. She has most definitely answered many of my questions and addressed many of my conserns in a friendly knowledgeable way.
Betty has been super help in managing the property in general and helping with my personal units in particular.
Betty answered all the questions I had about renting a storage from public storage in Palm Springs if I could give more stars I would great customer service at this location
Tanisha was very helpful and making my transition as easy as possible. I am glad I had someone helping make everything smooth sailing for me. Very knowledgeable too and made me aware of my surroundings and what available nearby for easy access. Thanks so much!
Hello I went to the Palm Springs storage recently and tanisha the front desk lady helped me in so many ways and get into a great size storage unit great customer service best service I could ask for
Betty at the Palm Springs public storage was very nice and helpful she answered all the questions I had
I went in today to get a quote an Tanisha was very polite her an Betty. Thank you for been good customer service for public storage
This staff ladys in the morning are always so nice. They are a pleasure to see laughing and always so helpful. Thank you i will always use this storage place.
Great people work there i would go back!
Tanisha was extremely helpful setting up closing of 2 unit due to owners death. She facilitated everything even contacting her branch manager to complete within one day since requester was from of state and leaving soon. Thank you so much and I certainly with refer friends to you for storage. Dorothy Duffy Naperville. Illinois
Fenicia, assisted my wife Sherry and me several times resolving a problem with one of the larger units. She spent considerable time with us as we were from Ohio and dealing with issues as they arose. She was exceptional. Very knowledgeable, and patient.
My wife was just as impressed as me when she spoke with her.
Don Smith, Lima, Ohio
Thank you Betty for your wonderful customer service and for taking the time to showing and advising me which storage unit would work for me to get.
Tanisha was very helpful with account management, been a customer for many years now!
Love this particular storage location! Best and most friendly people ever meet!
Great staff
Clean and well managed. Betty was charming, knowledgeable and helpful.
I can not THANK YOU enough...
Betty and Tanisha for absolutely everything you do for me and how much you assist me.
Thank you!
Thank you!
Sincerely,
Eric Fowler
I rented a unit at the Public Storage on Gene Autry in Palm Springs today. I had some trouble online so I went to the facility. Both of the woman did an awesome job and got the problem resolved. Friendly and professional!! I wish more businesses were like that!
Thank you!!
On the positive side it is a clean facility, easy access and the on site manager and staff are very helpful. On the negative side, their "computer" automatically raises your rent every few months. I started out at about $150 per month for a 10 x 10 x 10 unit. After 18 months my rent was over $300 per month. When I went online I could see that 10 x 10 x 10 units were available at $160 per month. I tried, to no avail, to get them to match the price they were offering anybody who walked in off the street. Instead, I had to physically move out of one unit to another that was a few doors away in the same building. A really stupid way to treat loyal customers!!!
Betty is very nice and helpful. Thank you. Whenever I go in to make a payment the girls are always friendly, happy and always willing to help. Great place to store your items
Tanisha Williams gets her job done very good she works very hard she make sure the customers are happy and satisfied and make sure they have everything that they need she is friendly nice that's why I like going when she is finished at her job I never when I go should I get help from her
Betty , was excellent and extremely helpful.
Betty helped us at the front desk and she made our day she's a wonderful employee and does her job great she made things less stressful being our moving has stressful a little kindness and help go's a long way thank you Betty 😊!!!
Betty is awesome. Always helpful and kind. Thank you Betty
I came in the other day looked at a storage. The lady in the office Tanisha was very helpful and sweet . Property was clean
Tetiana was very helpful. She helped turn a stressful situation into a very pleasant experience. A very professional caring employee.
Betty helped us. Extremely great service from her. Betty took all the time to get our storage rented and found us a great unit.
Love this place! The lady’s that work there are the best and very easy to work with!!!
Excellent customer service & facility!
Tenesha went above and beyond our expectations. She was very helpful throughout our move in and move out of the storage area. The storage area was very clean and has good security. Thanks to everyone that helped us during a stressful move!
Tanishu is an amazing customer Service representative! She went above and beyond to help me. Promote her immediately!
Great place to store your goods 👌. My experience with this facility has been great. Especially with Betty. Courteous and very respectful. Great service.
Tanisha and Betty did a great job. They stuck with me and worked to find the best fit for my overall storage needs. Thank you to your great crew!
What a change has accrued from first storing my belongings there. The ladies in the office are so helpful friendly kind concerned and will do whatever they can to help you out in your needs and resolve any situation. I can’t tell you how happy I was to meet the two ladies that took care of whatever came along being very helpful. Highly recommend you use this facility it’s five star all the way. Thank you ladies much appreciated.💕
Hello. Just would like to give Tanisha a big Thank you for helping me this past week. Came inside with a few questions and she was very helpful and answer everything I needed to know.
Amazing service over here. I cannot say enough about Tanisha and Betty. got me booked it into a storage and the prices can’t be beat and along to go with that the service was top notch
Staff extremely unhelpful, my phone app didn't work so I politely asked the older lady if she would open the gate, she said, "no, I can't ".
Another occasion I was locked in. It was 3:30 pm and my code didn't work so tried to go into office. Office locked, no staff present. Ended climbing over using my ladder. Impossible place, expensive.
very helpful and pleasant to deal with - Tanisha is great!!!!
I contacted Public Storage to inquire on rates and availability and was very impressed with Tanisha. She was very professional and knowledgeable and had an answer to all questions asked. I will be using in the future for sure!
I spoke with Tenesha today at the Public Storage (Gene Autry & Dinah Shore). I had a small issue--she was quick to answer my questions and fully resolved the issue. This is a clean, safe facility, and I highly recommend it. Thank you for your help, Tenesha.
I had some problems with public storage corporation and Tanisha went out of her way to assist me with the help of Betty. On the corporate side they were no help at all but Tanisha got me information that I needed to stay as a customer. Public storage should be ecstatic about having two outstanding employees to make them look good. Keep up the good work guys as I will be staying as a customer because of you.
Jim
Tanesha was great to work with. She carefully explained everything, and walked me to the space I am renting. Very clean and secure. Overall, quick and easy. Thank you!
Tanisha and Betty who work at the Public Storage at the 1000 S Gene Autry Trail facility are wonderful, they helped out to pick the unit I needed. She explain everything I need to know throughly. Thanks Tanisha for and Betty for your help you guys Rock!
I've been with them quite awhile and finally down sized a large unit .
I worked with Betty and Tanisha to get it done. Great staff , they made it very easy. Thank you
The on-site people who work at the Public Storage at the 1000 S Gene Autry Trail facility are wonderful. This a review for them and especially Tanisha. Tanisha is professional, personable, knowledgeable and nice. She was there for me when I needed to transfer to a smaller unit by the end of the month. She found me a smaller, less expensive unit that was close to my old one in the same building so that I could easily move my things without having to go outside. Very grateful and appreciated since it’s been 115 this week and going outside for any reason is not nice. Having to go in and out multiple times would have been horrible along with the extra time and energy that would have taken. While I am not happy with Public Storage for raising my rent by $120 in one shot (going from $370 to $490 necessitating the move), I do think that Tanisha and her co-workers should be recognized for the outstanding job they do especially dealing with customers who may not be happy with the corporation that runs the facility. Thank you Tanisha and all of you at Public Storage 1000 Gene Autry Trail for your help and your wonderful attitudes!
Tanisha was extremely helpful dealing with an outstanding billing issue. She resolved the issue quickly and effectively. Thank you.
Just closed out my rental account with Betty at the PS on gene autry in palm sorings. She’s is the best! Promote this women asap and make her ceo of public storage!
Public Storage has been a lifesaver! The facility is secure, clean and amazingly staffed. I have had the pleasure of working with Betty and she is the best - Public Storage is lucky to have her!
I have been a customer for over 20 years and I am requesting a rate reduction please I spoke with your rep
About getting another unit
Much cheaper than mine same size she was very nice but said nothing she could do to lower my current price after 20 years as a customer and owner of small local business in pal springs I hope you will see the valu in treating loyal local customers with respect thank you
I went to Public Storage in Palm Springs , to see about a 10x10, and Tanisha was so amazing she was very aware of the storage and she answer all my questions and doubts that I had about the storage and what I could expect when I get ready to rent a space. I would definitely tell all my friends if they ever need to rent a space, that it would be a great place and very safe to rent there.I was very happy to have talk to Tanisha, and looking forward in renting a storage there. She made me feel very comfortable and that I would never have a problem. Thanks Tanisha and Public Storage!
Don't write many reviews, but I just want to say Tanisha was great. She was very knowledgeable and her customer service was awesome. She's a great asset to your company.
Tanisha was wonderful help and she has good customer service experience. She answer Everything that I need because I came in look at 10x10 storage unit because I be needed one end of august.
Hello my name is Latanya an I came.n to look at ur storage an u have a very nice female there her name i believe was Tanisha. Very good person she told me everything I needed to know an very helpful nice .
Terrific business with great customer service. The whole complex is beautifully maintained and all of the staff are super helpful. Special shoutout to Adrianne. Highly recommend this business.
Expensive but a safe bet on storage.
Betty has been wonderful. Attentive and quick to respond.
The gate access that was emailed to me didn't work and Betty immediately fixed it and provided a new code that worked. She also showed us where the units were and explained how the locks worked. Betty was very helpful throughout the process.
Betty has been nothing but gracious to us. She was so helpful even on Fourth of July. I really appreciated her help.
Great service. Thank you, Betty! Exceeds our expectations and we really appreciate the new improvements to the facility.
This is not my first space at this Palm Springs Public Storage. Every interaction has been friendly and professional. The spaces have been clean, with gates and doors parts kept in good working order. There are more economical places to store your stuff, for sure, but this is an excellent choice all around. If you need space, go and talk with Betty, who is incredibly helpful, and a very nice person, too!
Betty,Thank you for your patience and understanding when I come to make payments for my Brother's storage you make my unwanted burden tolerable by your kind and helpful words.
The only good thing about this place is Betty. Betty is the best on trying to keep you happy but people if your care about what you put in your storage don't store your things here . My storage got broken into and the district manager doesn't cooperate with police enforcement on handing any footage they might have. THEY DONT WORK WITH THE COPS so any footage they have they will not share it and that is super shady . Rather he's in on it or he found out it was one of his employees either way we pay a monthly fee . We should have access to the cameras on site . By far the worst place to store anything. And they advertise that there storage is an extension of your home . These people are trying to take advantage.
LOOK AT THE PICTURES
notice how one storage unit has the bar going across and the other storage unit has no bar going across. THEY WILLING KNOW THAT THE UNIT WILL GET BURGLARIZED AND WHEN IT DOES FERNANDO THE DISTRICT MANAGER WILL NOT ASSIST THE COPS IN ANY WAY
Excellent care!!! The space is clean, bright…and the person signing me up was top notch.
Betty was wonderful. She was extremely knowledgeable and very helpful.
Great management. Excellent service. Betty at the location at 1000 Gene Autry in Palm Springs is wonderful to work with. Very friendly and professional. She makes the whole rental process very easy.
This place is great! Betty was awesome, and very helpful. I highly recommend.
This review is for Betty at Public Storage in Palm Springs. I just finished a call with her regarding our storage unit. She was helpful and went out of her way to complete our request. Hope she's able to stay with the company as they found a winner!
Betty was super friendly in helping us secure the right storage for our needs. This location and Betty in particular were highly recommended from friends, so when we needed a little extra room after our move we didn’t hesitate to rent from this Public Storage. Facilities were organized, clean and the climate controlled unit was a comfortable temperature for our belongings. If you need storage in PS definitely stop by and chat with Betty!
Thank you for help Betty and Fernando
We worked with Betty to obtain an air conditioned unit at the Public Storage facility at Gene Autry and Dinah Shore. She found us the exact unit we needed and the registration and payment process was flawless and so easy. Thank you so much Betty for your cordial and efficient service yesterday. You helped us find the exact storage unit we needed. Much appreciated.
Great service! Was having trouble with the unit door and Betty was very helpful in helping me learn how to get it closed!! 10/10 reccommend
Alma was very helpful and professional as were the other staff with which I interacted. Thank you.
Wonderful customer service Victor !!!
Thank you so much.
Buena propiedad y teñían lo k nesesitaba
Victor was excellent and explaining the rental process and I felt very comfortable and glad that he was the one that was here to help me again he was exceptional thank you have a great day
Victor is a great guy see him everyday during his lock check and I would recommend this compa
ny to everyone
Betty and Cynthia went out of their way to accommodate my storage needs and secure my rental contract. I know my “stuff” will be safe and sound at Public Storage Palm Springs!
Betty was a fairly great worker in helping us pick the perfect storage unit. The customer service was fantastic, would definitely come again!
Improvements have been made at this facility. The manager (Victor) is responsive to inquiries and things are a lot more efficient than previously. I should know - I've had storage units here for over 11 years. I often see him walking the property to make sure things are going ok. Additionally, the restroom is FAR cleaner than in the past. This is very important, need I mention Covid? I hope management continues to focus on efficiency and cleanliness, plus good customer service.
Great company and victor has great customer service
Victor was very helpful on our first visit. He went out of his way to ensure that we were happy.
Good job!
Victor was extremely helpful with our storage needs He was very professional I highly recommend this place
Victor was extremely helpful to me on the first day of my rental unit. Very professional and great customer service.. Great guy