Public Storage Self-Storage Units at 72150 Fred Waring Drive, Palm Desert, CA

Changing my review. I have been hung up on multiple occasions and locked out of my unit and denied access the day after my payment was reversed. It was only reverse from someone stole my card and was using it without me knowing. And some how I owe 800$ the second month when the first was free. Ridiculous. Public storage doesn't follow own rules. Plus office is always empty but the vehicle is there.

Ben was very helpful in securing my space for me and made the process easy and I very much appreciated the help! Thank you!

Good customer service

Adreanne and allissa are always so helpful.

Great was very helpful

I was assisted by Alissa and she was such a sweetheart, hands down the best customer service I’ve had!

Excellent service! Adrianne did an amazing job helping me setting my account and providing all the needed support. Definitely recommend this location!

I appreciate the help that Adrianne and Ben give. Other than the recent big increase in monthly rent, all else is fine. Rob

The unit is easy to access, was very clean on move in and quite convenient for me.

Adrianne at the front desk is awesome! Highly recommend

Ben was very nice today and they have helped me get the storage I need.

Thanks for the help Ben with the unit advice! I really appreciate it.

Thank you Ben for your help today, excellent customer service with a very clean facility.

Execellent service Ben was super helpful with all my questions definitely recommend to friends

Worked with an Adrianne. Nice lady! Got me the right boxes. Smooth service! Would definitely come back again.

Great service from Ben! Looking to transfer to a smaller unit. He was very helpful!

Ben is awesome and like Allison done a great job. Thank you

Adrianna and Ben are the best you can have working there friendly and helpful

Adrianne and Ben were awesome! Very professional.

Adrianne continues to provide excellent

Incredible customer service. Alissa and Ben are friendly and professional. The units and area are pristine. The interior is well lit, safe and clean.

Best place to storage near to everything we can stop any time for store or get anything back home

Wow! Just came in moments ago and was assisted by an associate named Allissa. She was very friendly very helpful. Will be coming back soon

Best customer service ever! called to ask about pricing and availability and was told everything I was asking about! I spoke to a worker called Alissa!! very knowledgeable!

Great job

I have used many storage facilities. This Public Storage is the best! It is always clean, temperature controlled, well managed, clean restrooms, with available carts and a friendly and helpful staff.

Adrianne. Very experienced and calming. I will highly recommend this location

Ben was so helpful and friendly.

Great service . Very informative.Adrienne the manager today - Best customer service I’ve ever experienced.

It’s annoying that after being shut down for over a week then to have restricted hours to now having the new chic literally dive behind the counter to avoid doing her JOB. Or perhaps more importantly the lack of respect this lady just displayed instead of simply saying that I’ll have to come back tomorrow since they are closed. Learn customer service or don’t work a front facing job.

I have had great experience for 10 years they have always work with me and communicate regularly especially Adrianne and Ben who are the managers at the Public Storage Palm Desert, CA.

I love public storage the property is always so clean and Adrianne is the best. She’s always so helpful. We definitely recommend :)

Thanks very fast service today.thumbs up on this place. Very clean

Adrienne and Ben are the best! Always willing to help in any situation! Both are very friendly and knowledgeable! This facility is very clean, secure and in a great location! I'm so thankful I've found Public Storage in Palm Desert on Waring Drive!!

Thank you Adrianne for all your help with my packing supplies

Ben was very professional, helpful and took his time to help me with my storage space .

Worst Storage Company in the Valley, Continues to work Against me after 5 years of continued payments on a storage that is infested with Spiders and 2 feet of dust , Continues threats and Liens on the unit when I've always paid on the same Time of every month- Corporate is the Problem , because the Workers are great People. $360 for a 10×10 with everything ruined

We had a great experience working with Adrianne! She was so positive, efficient, helpful and made everything run smoothly! We are so grateful to have been dealing with her and we can't thank her enough for all her help!

Thank so much to Adrianna, Ben, Betty for their professionalism and for helping us move our Palm Springs Storage to their Palm Desert location stress free. We all know moving can be overwhelming. They both made our move very smoothly. I have been a client for 10 years and always been very satisfied. Keep the great Job guys!!

I have been a Public Storage customer for over two years first and Rancho Mirage and now at the Palm Desert stores. The facilities have always been first rate, clean and accessible. But more importantly, is the high-quality customer service I have received first from Nancy and Rancho Mirage, and most recently from Adrianne in Palm Desert. They have both made themselves available to hand, walk me through a variety of processes, including the Public Storage app, which can sometimes be challenging for me. I am very appreciative to both. Who are there consistent high-quality customer service.

Great staff. Ben I believe his name is was a wealth of knowledge about transferring/upgrading my unit was extremely patient with my million questions… and the young lady who works there truly helped me out a few months back when I needed some grace. Oh the facility is just great too. Pretty new & very very very clean. Elevators and Bluetooth connectivity to get you in faster & easier.

The best place and she always help out and make sure the customer is satisfied that they had and that everything that they need she's a hard worker

Great customer service from beginning to end. I started with Ben, so kind & helpful, and accommodating as he started the process, Aisha answered next time I called frustrated with the digital glitches trying to make the reservation experience as seamless as possible. She was so sweet & helpful and helped me move to the next step. Lastly but definitely not the least Adrianne finished up the process showed me my space, code & keys and never once did I feel rushed (end of day) I have to say the entire team worked together like a well oiled machine. I also have personal property in WA state public storage, wish the manager there was as warm and accommodating. I always went away frustrated as he’s never very helpful.

Always had great experiences here. Went in today to swap units and had the best customer service from Adrianne (I believe that was her name). She took time to make sure everything was set up great for us and that everything would transfer smoothly! Plus she was just a joy to talk to. You don’t find this kind of customer service a lot these days. A++

Adriana helped me with a complicated series of moving questions and renting new space. Her follow up was amazing as was her attitude . Could not have been more knowledgeable and helpful.

Thank you for helping with my questions

Excellent customer service, employees are very friendly.

Adrianne is the best. She is always so friendly and extremely helpful!! One of the main reasons our company continues to rent here.

Ben was amazing in helping me in my circumstances. Adrienne was a great help as well. Great customer service . Definitely will recommend this place. My unit was nice and clean. Thank you Ben😉

HORRIBLE CUSTOMER SERVICE!!!! I had to stop by the office three time to get the answer, there was no Information if the manager will be back and what time. Then I called the office number, the rep answered and said: " just go to another office 6 miles down the street." Really? I have already spent half an hour going back and forth due to the luck of the information on the web, or the office. I had to call the manager ( Fernando ) to inform of the situation, hoping they will correct it. His answer was:" For the privacy, we don't provide the information if the office rep is out and when will be back. If you don't like it, just find another storage." I consider it total disrespect to a customer and its time!

Adrian & Ben They are really helpful with my questions. I am really appreciated. I hope both of you have a great health every day to bring up your values.

Adrienne was extremely helpful throughout my check in and I so needed it! Thanks

UPDATED***** In my efforts to speak with someone in regards to the lack of functioning climate control issues in the interior building unit that I have been renting for two years, I spoke with Fernando in Huntington Park. Unfortunately, you do not speak with someone who actually works for your location. Fernando let me know that in my contract I do not have a climate control unit and that you store at your own risk. Unfortunately, I rented a unit in a building that is supposed to be kept at 80 degrees, although there is no direct air into each unit. The AC has been broken for 3 weeks now, ruining my cosmetics which I store for my business. There is no estimated date of repair. We are in Palm Desert, Ca during July/August where the average temperature is over 110 degrees. If I wanted a unit with no temp control, I would have rented an exterior unit, which they do offer. However, that is not what I pay monthly for. I will definitely be contacting the Department of Consumer Affairs and the Better Business Bureau. ORIGINAL REVIEW***** I have been a tenant at this location for two years. In that time the carts have broken, hazards on the property pop up and are not fixed, but they spend the money to paint the building. My main reason for this review is due to the interior units which have a main AC unit has been broken for a week now. Management was notified the day it was noticed, yet nothing has happened as far as repairs go. I have this unit for business purposes to house cosmetic supplies and vintage clothing which are ruined at this point. Rent at your own risk.

Offensive expensive

I went to Public Storage because I'm planning a big move for next month and I wanted to see if they had any packing supplies and they have literally everything you need for any size move! Although I haven't bought anything yet, Ben was super helpful in suggesting items that I would need for when the time comes. Thank you for making this easy during a stressful time!

Perfect end to end customer sign-on experience. Stellar job.

I am writing this review for my mother, I came into the Public Storage on Fred Waring a couple weeks ago and the young man at the front if I remember correctly his name is Ben. He helped me get the space that best suited my needs, and was very friendly. I own my own little home organizing business and I will be recommending all of my desert clients to Ben for any of their storage requirements. I didn’t buy any but they have loads of storage and moving supplies. The office was very clean and cool. I am very happy with the interaction I had and I would have rented elsewhere if ben wasn’t so kind and happy. Thank you Ben for your time and I look forward to seeing you soon’

Ive been here ten years and all the managers are great and super respectful ben the new manager has proven to be a great guy and manager. I look forward to making my payments in the office with ben.

My experience with Public Storage has been AMAZING!! In a time that has been very stressful for me. From the moment I walked in to rent a unit, Ben was so thoughtful and kind and really went out of his way to help me consider all my options. Almost like if it was his home he was storing. He put this much thought and detail into helping me. Highly recommended!!!

This is the third time I relied on Public Storage Palm Desert’s location and the service and facilities are top notch. Ben at the front desk is patient and informative, helping me decide the best storage options for the stuff I needed to store. I’ll always look here first for future local storage needs.

Went into the Fred Waring Location to see if they had any 5 x 5 available, unfortunately they didn’t but the manager on site Ben was very helpful and respectful, very good customer service! I look forward to storing here someday soon!

Facility is clean, cool and well-lit. Ben and his team provided great customer service. We had to get our lock changed and they were extremely helpful and made the process very easy. A great place to store your extra things.

I came to your public storage and talked to a gentleman named be and he was very professional and he helped me find the right sized space and advised me of what size not to go with. I also saw him with another customer and he was very polite with them as well. We need more people like Ben in the world.

Excellent customer service. Very nice clean facility. Reasonable pricing. Climate controlled units available. I would recommend this public storage location in Palm desert to anyone.

Thank you Betty and Fernando

Carlos was very helpful and professional

Great service !! Veronica is so helpful

I had the pleasure to have met Carlos and Veronica they're the most understand people I have ever met to help me out when I did not understood the importance of their business.I will tell all my friends.

Carlos was very helpful. Friendly and showed me both units no problem. He made the experience stress free.

Very clean and maintained propety. Carlos was very helpful.

Veronica is great and helpful. She answered all the question I had about the property and process.

Carlos and Veronica are awesome.