The location itself is fine. The billing, however is inaccurate and I was incorrectly charged. When discussed with customer service I was told nothing can be done until after I move out then a refund can be issued. Now I have to call my bank and dispute charges. Kinda silly.
Someone got into my storage unit and took my mattress cover off. I asked. the manager about it and she said she had never sold those mattress covers that
zip up but I remember very vividly her selling it to me and I found it in my storage unit She lied to me so I would never rent from he again.. I called corporate and they are just at AMD as them.
Christina was very helpful
Awesome friendly service! Thank you Christina!
No complaints. Christina is very helpful!
Christina was so helpful and patient with me
Christina was very kind and helpful, great experience!
Super clean facilities, the very nice property manager named Christina helped me and I am so glad I used this place.
Christina is amazing and is very helpful
I’m text savvy and Christina was able to figure out my access code problem when I couldn’t top-notch service and I think her kindly
Christina is very helpful
She's adorable and does an amazing job
She rolls
Christina was such a delight very informative and kind
Christina is beautiful person inside and out. Thank you so much.
I needed a bigger unit for my things and Christina made the switching process so easy.
Christina is just fabulous and so helpful
This review is not a negative reflection on the specific physical location or any employee or manager. (Christina is extremely helpful and nice!The location is great and secure.) This is a review for the business practice I was used by. I signed up for a spot, agreed to a price and parked my vehicle. Over the months and months the price kept creeping higher and higher. Understandable, could be a combination of inflation and property taxes, etc. But when I looked online to find the same unit type for almost $100 cheaper a month I called. I asked if I could have my rate be adjusted. The manager on site was courteous and tried to do what they could but I was told I would have to come to the location, close out my account, move my inoperable vehicle to a new parking spot (same size and quality) and re sign up with the online rate. They also wouldn't be able to pro-rate my move out/move in dates. With work I couldn't take the time to come the specific day that my account renews. Welp, glad to say I sold the truck and closed my account! Thanks for punishing long-time loyal customers Public Storage! 😘
Christina is very professional
Christina was wonderful made everything simple and easy!
thank you christina for your help today
Christina is management and she is so very helpful. And given I have had some issues she has also been very patient. Overall public storage is kept clean safe and a great place to place your things and leave with a smile.
Christina has been so nice and helpful. I recommend this place just because of her.
Chrisyins ess fast amf friendly
Christina is wonderful and very helpful when setting up.
Love her
Such good people. Our stuff is safe and sound.
Christina is very helpful and just the love the storage here
Christina is fantastic the best experience I’ve ever had
@_#& that place man ,I had everything I owned in my unit including sthibgsbfrim my dad that I can never get back .Well my dad passed away and because my name wasn't on the paper work "Knowing I was the only one that used the unit ,he just payed the bill " they locked me out for 40 days & charged me for it ..when I couldn't come up with the money they auctioned my life off for 50 bucks.
Clean facility. Super helpful manager, very accessible and responsive. Happy we picked this unit.
Christina is always super friendly and helpful!!!
Christina was very pleasant and professional. Maintains a clean and secure environment.
Just rented a storage unit for my brother. The app was giving me trouble and Christina came to my rescue.....she helped me every step of the way!! She is amazing and made my experience pleasant and efficient. Grateful she was available to assist me since I was completing the rental from out of town!!
Loved doing business with Christina!!!!
My wife and I needed a storage unit last minute. We got everything set up online but went into the office to ask some questions. Christina was extremely helpful and super friendly. We really appreciated all of your help thank you!
Wow!!!!! Been there a while and recently had the BEST experience ever… Christina was INCREDIBLY helpful- offered an only slighter smaller unit for me to save money and made it SO EASY to switch. She helped me get the App which is incredible also, and showed me how to make the most of it!!!! I cannot thank her enough. I have been there a while, and she will definitely be a reason I stay. It’s so clean!!!! So safe!!!I LOVE IT! Highly recommend.
Very attentive and responsible!
Christina was very helpful and made everything clear as to what was needed to get in. Thank you christina
Un lugar cerca de tí y barato
Very Friendly, wonderful service!!!
Great customer service very nice people
Christina was very helpful and very lovely. Super easy process and explained well
Great facility. Friendly customer service.
Christina is always there when I need help or have questions.
I love this facility. On of the best storage places I’ve ever used. It’s clean and laid out well and has excellent drainage. Given the rain that was important to me. Christina in the office is amazing. She’s been a great help since the day I came looking for a unit. Really nice and helpful. I whole heartedly recommend this location and Christina to anyone looking in Napa.
Public Storage is a great place to safely and conveniently store your extra stuff. Christina at the Napa location is always on site, is always friendly, and can solve any problem you might have.
Christina is always so pleasant when I come in to pay
Very clean property christina was very helpful and professional
Great staff, secure great service
Very friendly and easy transactions Christina was fantastic!
Helpful staff and clean and accessible property
Christina was super helpful and kind. Excellent service!
Christina is aleays so nice to me
Christiana was very helpful and patient with helping me get my unit.
The property is very clean and well maintained.
This Public Storage is a great place! It is a very convenient location in Napa…easy to access. I love the app that enables you to open the gate from your car, and pay your bill in a flash! And the manager, Christine is an added asset to the property. Thank you so much! I’d recommend this storage location to anyone.
Christina is so sweet and nice. What a clean and nice environment. Easy access and very convenient.
Christina has been so helpful and is always waiving hi to us when we come to the gate. Love her.
Very clean property! Great service! Very helpful manager! Definitely recommend going there.. thank you Christina
Christina is incredibly helpful.
Christina was so nice tome today
Christina is so friendly and nice
Christina was so patient with me and went above and beyond for me.
Christine is the best! Very informative and helpful. She deserves a raise.
😁😁😁😁
I absolutely love Christina and my dog Bella loves her.
Katy was so responsive, attentive and very helpful in answering all my questions. I would definitely use and recommend this place.
I visited in a bit of hurry trying to get some information on specific rates and the employee there Katie was very nice and knowledgeable. She was able to answer all my questions quickly and I was able to go on my way.
Christina is awesome and very helpful
Two years ago I began my contract in renting my storage unit with Christina. Throughout my process of finding a home, I was able to utilize my storage unit to provide security of my items I could not store in my interim space. Every time I came on property Christina was there, positive and ready to help. With her radiant attitude and ease of use of the service of the unit, it made my experience a very good one! This past season they did many updates to the property including a stunning paint job that made it hard to leave! Everything looks fantastic and the property is clean and peaceful.
I am so grateful for such a great experience, as moving over a long period time can be difficult. I would recommend this location of Public Storage AND Christina in particular over and over.
Plus, its right across from the best Art store in Napa Valley!!
Christina is always so very helpful! Great service as always!
Clean and amazing service.
I have had the most wonderful experience with Christina, the management of this location. I met her about 6 years ago when I first needed to store some stuff for a few months. To my amazement, Christina remembered me! She greeted me as she did back then, with a million dollar smile and that memorable friendly face!
She, as well as her staff are always friendly and courteous to me and most helpful. Also, the location is so clean! I feel safe when I’m there, even alone when it’s dark!
So… if you need a storage space in the area, then this is the ONE!
Shira Goldberg
Christina has really great customer service. Love that she knows me by name and has everything set up for me when I come to pay.
Christina is always so nice and pleasant
Christina and the property are solid!
Tedranique was pleasant and made my experience of renting a storage unit easy and seamless.
The place was extremely clean and Christina was absolutely professional I would recommend anyone to come to this establishment.
Loving the new landscape. Always felt safe here!