Public Storage Self-Storage Units at 2240 N Hollywood Way, Burbank, CA

Clean well lit and secure

Great service by Griselda

Excellent, Service

Griselda is great

What can I say this location is Amazing, Griselda is professional and gives me extra details to understand the process of having a storage.

Had a wonderful experience great customer service friendly and reliable thank you Griselda.

Griselda was great! Handled business like a professional with efficiency and care. I thank her for her time and excellent customer service

I had so many questions and Griselda answered every single one of them. She was friendly and very professional. The facility was very clean.

Kevin and Griselda both are great and have great customer service been here for 15+ no issues

They are literally holding my stuff hostage. I’ve had a storage unit at this public storage for over 2 years and have never missed a payment. A while back I needed a new lock and key made but had to get back to work so public storage held on to the key for me to pick up. I tried to come pick it up about 6 different times but no one was ever in the office. I tried in the morning, in the evening, but no one was ever here to give me my key. Finally I started making appointments to come in but no one would show up for those either. Griselda promised time and time again that she would be here to give me my key but every time I showed up for our appointment, she wasn’t here. Today we had an appointment at 12 which she shockingly wasn’t here for. I waited around and finally she rolled in at 12:30. I would love to continue to keep my stuff in storage here but I’m just now having access to my stuff that I needed access to over 6 months ago. I wasn’t planning on emptying my unit out today but I’m afraid if I don’t I won’t be able to get my stuff back for another 6 months. Use another company or location, don’t waste your money here. Don’t pay 300 a month to have your stuff held hostage.

Try to call no one answers. Make appointments no one’s there. If you have any issues with your unit they’re damn near impossible to get ahold of. When you make appointments no one’s there. I wouldn’t trust this place with your stuff, unless you don’t mind not having any follow up

I had a great experience with Griselda and Kevin. They're very helpful and the service they provide is superb.

Great service as always

Great service

Lowering because the price is insane

Great service given always by Griselda

Kevin is truly AMAZING!!!! He completely accommodated me!

Nice facility, employee was terrific.

Great service, by everyone here

Griselda has great customer service

Great service by GRISELDA

Griselda and Kevin have great service

I appreciate Griselda and Kevin. They are very helpful!

My one and only storage place for the past two decades. Good location, climate controlled, and the best employees, like Kevin. I kept thinking my monthly rent was high, and wanting to keep my business, he immediately requested my account be re-evaluated. He saved me over $100 a month just like that. Customer service at its best. Also, he cleared up a credit card issue I had and was beyond friendly. That's why I stay. Thanks again, Kevin, for providing awesome service and Public Storage for keeping my things safe!

Terrible experience here. I came around 2pm and there was no employee there to help open up my friend’s storage. We had to come back an hour later and luckily someone was there. Then we wanted to throw a couple bags away but the dumpster is locked, when we asked the guy to open it he refused. There are no other trash cans on the property so we had to take the trash with us.

Griselda has great customer service… Kevin is good as well

Griselda is great, location feels very safe and it always looks clean.. very good service.

Great property and staff.

Guy was very nice and helpful

Griselda was very helpful and has great customer service.

Buen servicio dado por Griselda

Kevin was great!

I just wanted to take a moment to express my gratitude for Kevin. His customer service was truly amazing and superb. I had a great experience with him, and I'm definitely looking forward to working with him more in the future. Kudos to Kevin for his excellent service!

Great people at this location!

Griselda is the best! Thanks so much!!

Griselda is the greatest! So helpful and always the best.. Love this place!

Love public storage! And especially the Hollywood Way location! They’re always clean and well maintained, very upfront about their pricing structure. Love the climate controlled units at Hollywood Way (they also have drive up units). And they have the best staff as well! Always helpful and friendly.

Griselda is great!

Do they have more than 1 dolly?? Not cool to have to wait!! Other places have ample available.

Griselda is great as always

All is can say is WOW!!!!! I had the best experience with storing at this location! I’d just come off an extremely stressful move and I had the pleasure of working with the District Mgr. Tom Dickens and his employee Kevin! Tom worked so hard to help me navigate my situation and Kevin, even stored something away for me that I absentmindedly left outside of my unit. I can’t say enough about these two gentlemen. They not only brightened my day but they truly lightened my load. And as for some logistics, the place is clean as a whistle, plenty of parking, excellent access to dolly’s and any other tangible support you need to make your move in/out smooth as butter!

Sabrina was verry helpful and patient

Sabrina was extremely helpful

Management has great service!

Great customer service provided by Griselda

Facility was clean and easy to access. Griselda was super helpful with moving in and moving out!

Griselda was a huge help to me and allowed for an extremely positive experience with this Public Storage. I’ve used this storage space before and will come back when I need it again thanks to workers like Griselda.

Super clean and secure feeling. Sabrina helped us with a new rental and she was very helpful and very professional - great service.

Jazz was extremely friendly and gave amazing customer service. She was very knowledgeable about the discrepancies in different storage units which helped me select exactly what I needed in terms of space. She was also able to recommend and suggest extra boxes and supplies to ease work and preserve my belongings.

Griselda was great

Great service by Griselda

Griselda was so accommodating and helpful. After three years my belongings were still in great shape from their climate control. Very clean and security is very tight. Great experience overall.

Great experience with Griselda at this location— I called in to ask a question about my unit, and she was able to resolve my issue in two minutes!! So kind, super efficient, and courteous— would highly recommend working with her!! Thanks!!!

Fantastic

Amazing service!!! Thank you Griselda for all your help. You made my very stressful situation so much easier. I don’t know how I could have done it without you.

Griselda was amazing she went above and beyond to help us.

Griselda did an excellent job going over our storage possibilities so we picked the right unit. She couldn't have been nicer and she made the whole experience satisfying. Public Storage is lucky to have such an outstanding employee.

Griselda is always providing great customer service

Griselda is amazing super nice helpful and great personality.

David was extremely helpful and knowledgeable about all aspects of Public Storage information and made the sign up process very easy. Thank you!

David was very helpful and made it easy to understand the process.

Griselda... is amazing super nice helpful and great personality... very trustworthy u will live qorking with her... great person!!!

Griselda is always very helpful and great

Griselda has very good customer service and was very helpful

Dave was awesome! Got me in and out, even read all the fine print with enthusiasm. Keep this guy around. He’s a stud! Yeah, we gotta store stuff, but everybody knows we’re actually here for Dave.

Nancy provided great customer service. I got there right before she was about to go on lunch break and she was kind enough to stay a bit longer to help me. I recommend this location. They got great employees who provide great customer service.

David went above and beyond to help me! Thanks!

DAVID at Hollywood Way Burbank Public Storage is beyond AMAZING!!! Not only did he help with a couple of billing issues, he also made the experience wonderful with a pleasant customer service energy that really made everything that much better. Not only did he fix the problems on 2 separate occasions but he also was fun to chat with! HEY PUBLIC STORAGE: this is the kind of employee YOU NEED TO TREASURE and KEEP happy. I'm not going to lie, the ridiculously high annual rent increases are BAD and DAVID is the only reason we aren't shutting down our units of over 7 years and moving to a cheaper facility. A SPECIAL THANKS TO DAVID FOR TAKING CARE OF MY VARIOUS ISSUES FOR MY UNITS AT THE BURBANK HOLLYWOOD WAY LOCATION! YOU'RE THE BEST!

DAVID at Hollywood Way Burbank Public Storage is beyond AMAZING!!! Not only did he help with a couple of billing issues, he also made the experience wonderful with a pleasant customer service energy that really made everything that much better. Not only did he fix the problems on 2 separate occasions but he also was fun to chat with! HEY PUBLIC STORAGE: this is the kind of employee YOU NEED TO TREASURE and KEEP happy. I'm not going to lie, the ridiculously high annual rent increases are BAD and DAVID is the only reason we aren't shutting down our units of over 7 years and moving to a cheaper facility. A SPECIAL THANKS TO DAVID FOR TAKING CARE OF MY VARIOUS ISSUES FOR MY UNITS AT THE BURBANK HOLLYWOOD WAY LOCATION! YOU'RE THE BEST! my favorite storage unit! air conditioned building and fully secured!

Wonderful experience with Public Storage! We needed a unit ASAP and it was clean, easy to access and the staff was very communicative and professional. Special thanks to David who went above and beyond! Highly recommend! 👍🏼

Thank you to David