Public Storage Self-Storage Units at 121 N Houghton Rd, Tucson, AZ

Veronica was so nice and friendly.

I've been at this unit for 2 years now, and there's been a steady flow of rent increases the entire time. I just got the next one and the unit is now more than double the original price (the previous increases were more moderate, this new one is almost a 25% hike in one shot). The kicker? If you go online and look at pricing, they are still advertising the original prices to new renters. I guess they'd rather take a chance on a new customer at low rates than keep existing renters???

Angelica and Keri were absolutely wonderful!! They provided me with the best customer service and they were so genuinely friendly and helpful!! This location is fantastic!!

Brittany is a wonderful employee. I have always had a great experience at this location.

I was so happy for a streamlined and efficient experience! Brittany and Angelica were awesome and fun! Best storage facility on Eastside.

Pleasant people and incredibly clean accommodations.

Brittany was awesome!! Great service and follow up. ALL questions answered and she even check on my unit when I was not there. 5-STARS!

Angelica and Brittany gave me great customer service! Super sweet and funny!

Brittany was awesome and super helpful!!!!!!!

Brittany was a great help, and very professional and made my move in very easy!

Brittany was a great help and just a great personality and attitude. She was very helpful and knowledgeable about the plans and services. Overall it was a wonder experience.

Went by to check on getting a different size unit. Fortunately we were helped by Brittany, who was outstanding. She made our experience easy and enjoyable. Hope she's here anytime we have to conduct business.

Brittany was wonderful and very attentive to details. Also, very patient. Greg King

Charlotte made setting up a storage unit painless and super easy, definitely recommend this place if you’re looking for a climate controlled storage facility.

Brittany is very helpful, knowledgeable, and professional. Highly recommend this place!

Brittany was very nice and helpful.The property is very clean and we'll maintained.Good job!

This facility is great. It is clean, secure and most importantly has great staff. I was helped by Aysha, who did an awesome job at making everything quick and easy. I will recommend this location to all of my family and friends. ***Update*** I recently moved out of my unit and wanted to say that Charolette did an awesome job assisting me. She made sure I was good to go and was friendly during the time I spoke with her. Thank you. I will be sure to come back to this location should I need a storage unit in the future.

Received bill and rental payment went up $42! Was told we were "RANDOMLY" chosen to have our rent raised! Renter BEWARE!!! Have only rented there for a few months.

Chas was extremely helpful. She took the time to answer all my questions and show me the units. I am very happy with my experience here.

WOWZA!! Chas was very helpful in helping me resolve an issue!

chas was amazing and friendly, love this place

Clean storage units but kind far away from town

We had a nice climate controlled storage unit here for two years. Facilities are super clean and their manager Chassidy was super helpful and friendly. Highly recommend this storage!

Very courteous and prompt thank you Chas!!!

I’m totally impressed with Chas for customer service. She worked with me to explore options. Thank you!

I am upset at the way Public Storage handled the front gate being broken for 5+ weeks. It was wide open so you did not need a security code to enter anyone could. I called multiple times and also to the corporate HQ and not a single reply. I called The location manager, district manager, his boss and left approximately 9+ voicemails with zero reply that PS corporate receptionist gave me. When I went multiple times to the Houghton location where my unit is- the door to the inside of the storage unit was wide open. I have videos of it. It has been 3 separate times, since there was no manager towatch- buildings left open when the gate was open 5+ weeks. Upon entering and i was feeling very unsafe to work at my unit in the evening alone because the gate was wide open as a woman, I could not continue working in the evenings. I also was shocked to find a giant amount of dead beetles and a dead mouse in my unit. No one has ever offered a new rodent killer-since I moved in and go into the office to pay each month. since what im storing needs to be climate controlled Im not sure why this storage place is so disorganized and no regards for what I am paying for. Bug and animal control and security. Beyond dissapointed. They need better management and to repair what we pay for.

I worked with Chas at public storage and she was extremely helpful. She went through a great deal of trouble to help me get access to a deceased family member's storage unit. I highly recommend her.

Received very nice service

Aysha and Chas were very helpful and welcoming very easy move in

Friendly

Chas helped us get our unit for school! She was the best!

It's a decent storage facility, they've got air conditioned spaces, and their new app allows you to open the gates and building doors without using a code.

Aysha was very knowledgeable and assisted me with all of out storage needs. She knew exactly what it was i needed because, i was on the fence about what i needed. Thank you so very much I will definitely come back and use public storage again because of this woman. THANKS AGAIN MA'AM!

Ripped us off. After a year of two, they said they lost our contact info and auctioned off our stuff. But they kept taking our their monthly fee.

Best place I’ve ever rented from very responsive very quick to remedy situations. Highly recommend this place for all of your storage needs friendliest staff I’ve ever encountered!!

Aysha helped us transfer to a bigger space and was very helpful and fast.

Staff is amazing! Aysha was walking the grounds we stopped her to see if there was a larger unit she knew there was one I asked her if we could go and change the unit right then and there and she was happy to help we got into the larger unit and swapped everything out. Customer service was great would definitely recommend this storage facility. My family and I have been using this location on and off through the years since I moved back to Tucson in 2011. THANK YOU!!!

The manager is great!

Good customer service

These guys are the best!! Chas is so helpful and very kind. He went above and beyond to make my experience getting my storage space so easy and quick!! I can’t say enough good things about these guys and the place is extremely clean and well maintained. Use these guys!!

Very friendly and knowledgeable staff. Chas was the best at helping me find the perfect size storage unit for my needs.

Thank you for the service JD!

This location is great and safe!

Great people... Great place.. If you have to store your stuff this is the place where you’ll get the help you need...

I would recommend this facility the girls were very helpful yesterday and they are always so polite

Nice facility

Ayesha was very knowledgeable and also very professional. Great team you guys have.

Property is well maintained, friendly staff. Ayasha was on point with answering all my questions!! I recommend this location! Great boxes.

What's with all these kept very clean and the store managers are are friendly.

Good place to store stuff. Nice security and clean!

So thankful to Aysha for being so helpful!

Aysha, the property manager, was very helpful when I had an issue with my unit. She was quick to offer a solution. Great service. Great experience.

John was extremely helpful and efficient!

The property manager Aysha was so helpful. She took her time and explain the different rates and promotions they had. Great customer service.

Great fast service clean facility and friendly staff

Just got a 10x10 storage unit. Did the online reservation and it was rather painless. Jon at the facility was courteous, showed me the available unit and answered all my questions. Storage unit was clean. I did note that the online price does not include a price for the lock. They should really have that shown. Make sure to check with your homeowner insurance before buying the insurance offered. Our insurance covered storage units but with slightly different covereage.

Nice manager and clean place.

The property manager Aysha was awesome. She was very kind and patient when she saw helping me get a storage place

Super friendly and excellent service from John L.

Excellent facility and beyond wonderful people managing!

Property manager went above and beyond, thank you!

Aysha was very helpful, good customer service.

I paid them for nearly 3yrs and they had a rodent infestation. I lost a great deal of my possessions. Including photos of my dead family members. They locked me out of my unit knowing they had rodents when I tried to halt payment after nearly 30 unreturned calls in 4 weeks. The staff is rude. Now that I took my belongings to a family storage I see the HUGE difference in how the property is maintained. Public storage is a dump. They do not care about your entire life you are storing with them. They only care about the money they receive. Oh they do market hikes too every yr. It's not cheap either. It's like 20%. Avoid them. A family is a million times better. I wish I had used them from the start and maybe I'd have all my belongings still.

Can the security stop following me around? I’ve been here like 6 times in the past 2 months

Nice and clean store

Ayasha is THE BEST customer service rep I've ever had. Place is clean, reliable, and so courteous! Love renting here!!

Chairlie made it so easy to rent there and she was so professional

Went to rent a storage today and the staff was absolutely amazing. They were very knowledgeable about the size I should get since I was completely clueless. I believe their names were Ausha and Erica and they deserve a raise!!

Aysha was very helpful for my family. A hard worker and overall a good person!

Very friendly.

Awesome storage facility, great staff, super clean!!!

Aysha was such a big help today and I recommend this place for storage.

Ayesha saved my day! I thought I was not able to open my storage because of the way I positioned items. She immediately assured me and assisted me to open the storage so I could continue to pack things away. She was confident, kind, and thoughtful in ways many aren't. I was having a tough day moving; but, she washed all the negative away. I was blessed to have her there in that moment! Thank you so much!!! She deserves 10 ☆☆☆☆☆☆☆☆☆!

Nice clean east side of Tucson storage rental. Easy enough to get set up and loaded in. $116 a month for our unit. Four months later Public Storage sends us a email letting us know the rent is going up to $142. 22% increase, fun times, no recourse.

The property manager is amazing she found me the best size space at the right price. She helped me get everything figured out. I can't believe how fast she was able to get me into the space I needed.

Hello, i was in Public Storage today and talk to Ayasha she was a very kind and helpful young lady. i will go back to her in future. Thank you Ayasha for all your help.

Went in to pay on my unit. And was greated by Aysha who is always the nicest person. Even though she was busy outside pulling weeds. (Another reason i will not go to another storage)her property is always so clean and well kept.. i would highly recommend this location for anyone looking for storage.. Thanks Aysha!!

Bella sold me with the security features of this location. She was very professional and I left with a smile.

Bella was very professional and friendly. She was very knowledgeable and helped make the moving process less stressful with great customer service

Bella took the time to explain the space rental, payment options,asked about supplies needed She did a wonderful job

Aysha was very kind, friendly, and helpful. The site is clean and well taken care of. I got what I was looking for at a decent price and was taken care of promptly and professionally!

Bella was so Awesome!!! She was so accommodating and helped me get just what I needed. The best part was how nice she is. What a joy to do business with Bella.

Bella did an amazing job!

Aysha is a nice property manager and helped me find the right size space

I come to pay a bill and Aysha is always so nice and professional.

Aysha is such a great person always friendly and has the place very clean.

Aysha is wonderful property manager and Kevin is nice too.

Bella was great, helpful, and got me the storage i needed.

I came into your business on December 30, 2018.The employee at your storage name was Bella. She was very knowledgeable, courteous and very helpful setting up our account. I give her 10 stars.

Aysha was extremely helpful and very knowledgeable. I will absolutely recommend this location to all my friends.

The customer service was Awesome! I was able to get a unit at a great price that fit just what I needed. Aysha was extremely helpful and generous. She actually cared about making sure I was getting the right storage for my needs. She was a real sweetheart. Thank you for your awesome help.

Ayesha is always in a great mood, always helpful and remembers me weather in person or by phone. Seriously best customer service of all time

The front office lady was wonderful in helping me today.

Renting a unit was quick and easy. Tara helped me get all set up. She was very nice and knowledgeable. I would recommend them to anyone needing to store their belongings.

Tara was so helpful and knowledgeable . The units are all so clean. I have always had great experiences with this location.

Tara and Aysha were great at answering all of my questions regarding packing my house and how many boxes I may need. The facility is very well kept and the customer service is outstanding! If I could recommend a place for boxes or even storage this is the place!

The units are very nice and, the staff is super helpful and friendly. I would highly recommend Public Storage.

Tara, the site manager, was great in providing information, showing me the storage unit I wanted, and going over all the costs involved. I researched other Storage Sites in this area and found this one to be the most secure, well maintained, and has great, secure access. I would recommend this Public Storage location to anyone looking for affordable, secure, Climate Controlled storage.

Excellent customer service. I was able to get the unit I wanted at a great price. Tara was extremely helpful and genuinely cared about making sure I was getting the right storage unit for my needs.

Don't ever miss a payment with these people. It's not so bad that they put a lock on your storage shed but after they have to cut yours off they make you buy a new one or move all of your stuff out. Needless to say we moved all of our stuff out. It's really silly to me to lose $100 a month contract over a $15 lock that you refused to replace after you cut it off. Does it makes sound business sense to me.

The complete process was very professional and fun! Staff had a good sense of humour - and she was very results orientated!!! Good Job!

Good service staff, very friendly. The facility is very clear and well kept, as was my space. I purchased the special lock for my space because I liked that it is bolt cutter proof.

Tara helped me obtain my unit today and she was extremely helpful and knowledgable! Very organized, clean and very reasonably priced! Thanks Tara!!!

Had a great experience with Tara helping me out. Needed a storage asap and she was more then helpful. I highly recommend this location.

Tara was super helpful and friendly! She provided top notch customer service! I originally made my reservation through the 800 number and she immediately called me back to introduce herself. Upon my arrival, she was cheerful, energetic, and very personable. The location was also clean and welcoming. If you need storage on the east side of Tucson, this is the place to go!

Best customer service! Go see Tara, she was awesome! She was efficient, friendly, and attentive. Definitely happy I chose to get a storage unit here. I will be recommending this place to others in the future.

Aysha Ayala is a wonderful worker. She helped me a lot. She assisted with all issues i had.

Very friendly help- Tara was inclined to accommodate me to the climate controlled unit that was available. Clean units inside complex and outside approach.

The customer service is amazing here.. Aysha was very professional and greeted me with a friendly smile. She explaned all the services that Public Storage has to offer and recommend one that fit my needs. Ayhsa you are an asset to the company. Public Storage need to know this.

Wonderful, courteous, and friendly staff; reasonable rates; sizes for variety of needs

Tara was very pleasant and helpful.

Very professional friendly

This is the best property of public storage. I have worked with Aysha and Tara on two different occasions. They both have been very professional and helpful. They got me the units i needed for my items and were wonderful about the entire process. I would recommend this property because of Aysha and Tara! Thanks ladies for all the help you both have given and keep up the awesome work!!

Nice friendly office staff. Clean units

So hopefully nice people

Poor customer service. Tried to cancel my storage 3 times and I received an email today reminding me of my upcoming payment due on the 1st, after I gave notice and vacated. They do not prorate if you move out on the 1st, charged me a full month instead of 1 day. The office said "a gentleman" said to cancel my vacate notice who is not on the lease. I guess you don't have to be on the lease to make changes? Corporate said I needed to speak directly with the location and couldn't help me. Left a message with the district manager last week and have not received a call back. Customers are obviously not a priority, very unhappy with the service.

Prices are high.service was good.

Grounds were well kept and being cleaned as I was present...unit I rented was clean upon inspection..staff were very friendly and informative.. Good experience on my visit...

Very helpful and friendly staff. Tara helped me get everything situated quickly and efficiently.

Tara was amazing, she was super friendly great attitude and shows above an beyond the call of duty! Very quick and well knowledgable. Ayesha is another one who was very kind and answered all my questions. You definitely have a great team there! Keep up the good work!

Fast and friendly. Well kept storage facility.

Very efficient friendly and knowledgeable

Aysha is wonderful, competent and friendly. This is my second time renting a unit with Public Storage and the Houghton location supersedes the last.

Love it! Attentive and very Helpful. Best storage for me!

Great value. Wonderful cheerful staff. Clean grounds. Only negative is that the intercoms did not seem to be working.

Came in to make a payment for my friend and Aysha was very helpful and friendly.

Very helpful staff

I am very happy with Aysha customer service. She was very professional and very patience with me now knowing what unit to go with. She helped us pick the right unit for us . Thank you Aysha We will definitely recommend you to my family.

Very friendly and helpful staff. Aysha was very knowledgeable and answered all our questions always had a smile. Good job

They are a little more expensive but worth the price. Their facility is secure and clean. The staff friendly and helpful.

Audi a was awesome and friendly. It was very easy to rent and the space is great.

Aysha was very helpful and super friendly! She helped us find the right size storage that suits our needs and took her time to show us each size! Thank you Aysha!

TERRIBLE TERRIBLE TERRIBLE !!!!!! RUDE LADY IN THE FRONT OFFICE. CANT GET AHOLD OF ANYONE IN HIGHER MANAGEMENT IVE LEFT COUNTLESS VOICEMAILS AND STILL HAVEN'T RECEIVED A CALL BACK!!!!! I PULLED MY STUFF OUT IMMEDIATELY!!

I recently rented out a storage unit and I am pleased to say that I was assisted by Aysha. She made my first time renting very easy and hassle free, she even helped me with the purchase of boxes, which I was in desperate need for. I will proudly recommend anyone who is looking to rent a storage unit, to go to Public Storage and ask for Aysha.They made a lifetime customer.

Where to begin.... OK.After calling and talking to a real nice and informative man.l was set up with a storage space the size I needed ,with all the discounts 1st month free as he told me $25.95 moves you in. Thanks for your help. And after the U-Haul fiasco that was like a burp from a bullfrog (kidding).U-Haul loaded off we go. Pulled up to PS (public storage) nice and clean and secure. Bounce into office $26 in hand we go through the formalities give my info. Now she tells me I need to buy a lock, no it's o l have plenty "No you need to purchase one of our locks" well won't any lock do says I "oh no our locks are the only ones that fit our storage units" how much are your locks by chance "They are only $19.95" for a lock,well it looks tite and secure think I'll pass on said lock anyway back and forth till I got my $20. Lock... OK 25+20=45.now were not so buddy buddy "Now let me show you are insurance plans" nooooo that's OK"Plan A covers " I really don't think what we are putting in storage needs a ten thousand dollar policy "Plan B is only $22." no your not listening to me what is "Sir,if you don't pick a plan I can't give you a unit" $25.said move in "What do you want to do" well "Plan A" was how much "$11.". +25+20=56...as she went over all the details on her smartpad and five initials later this question came up" This is to show that I offered you insurance "as I look up at her adoringly I said" You never offered me insurance you forced that insurance on me let's get our wording correct. So I paid not my storage, not my stuff in storage but I paid not happily.... $25.moves you in...

AYSHA was the best. How come you don't have employees like her everywhere .

Excellent experience. The staff are very helpful, friendly and great to work with. The lockers are clean and the facility very well maintained. Excellent all the way around.

We have been utilizing Public Storage on Houghton for several months. Aysha, Property manager, has been very helpful with all needs and Jon stepped in and assisted when we needed a second unit. They were able to find units next to each other for ease of access as we prepare for a big move to another state. Thanks guys for making one part our moving adventure a little less stressful.

Very satisfied with the service I get here...Ayesha is the best!!! Thank you Aysha for everything!!

Great storage facility, its clean and they have friendly staff.

The service is fantastic. Rebekah is a great help whether it is answering questions or helping with making account changes. I enjoy doing business with Public Storage at this location. Kevin also works at this location and he is happy to help and answer any questions.

AYSHA is always there for us and gets us what we need

The customer service associate was very knowledgeable and thorough. I was in my unit in no time at all. She showed me all the available packing products and explained the contract for the insurance. She was very helpful and great at her job.

They are insurance salesman. They don't care about anything else except to sell you their insurance. Public storage is a scam.

Patient & kind manager who always returned my calls and answered questions politely. The facility is clean & well kept. So glad we chose this location. Outside bathroom facility was awesome too! Only suggestion is for better lighting on the outside units.

We had the opportunity to work with the local manager Aysha. She was very accommodating to our schedule needs and answered all of my questions thoroughly she was very professional and put my mind at ease during a very stressful time. IF YOU SHOULD NEED A STORAGE FACILITY THIS PLACE IS THE GREATEST CHOICE.

Aysha has great customer service and i recommend this facility

Office is sometimes closed during hours it's supposed to be open.

I had a small 5x10 unit for several years with the Public Storage on Houghton and have been very pleased with their service. I recently upgraded to a larger storage unit at the same faciility. Ayesha and her staff were very professional and the transfer of units was painless. I am impressed with the cleanliness, the security and the professionalism of Public Storage and I am happy to recommend this storage facility to others who are not just looking for a cheap place to store their belongings but who want to feel comfortable knowing their valuables are protected by a reputable company.

Great staff :)

Just signed my move in papers today and felt really comfortable with everything, they genuinely care and aren't just in it to get your money every month.

Air conditioning, ,clean, great costumer service

The service was excellent and personable. Aysha made sure I got what I needed and kept in touch. My experience made my move much more enjoyable. Thank you Public Storage!

Clean area but they don't have 24hr access...

Aysha was very friendly and helpful. We found what we needed quickly.

Aysha provides great customer service!

Good customer service.. highly recommend

I go in and pay my bill every month and the Staff Aysha and Chas are very nice and professional, If you need storage come to this location.

Both girls were great the service was excellent I loved it

Estelle did a great job getting me checked in (even though she is short) The units are clean and we'll kept...hassle free and easily accessible. Definitely recommend this property and the vertically challenged Estelle. ..

Great property! Well maintained! Super nice knowledgable people in the office. Thank you Ayesha and Estelle

Chas was very nice and professional.

The Houghton location is a great store, its clean and I feel safe storing my things and Aysha has great customer service, and always friendly. I would recommend this location to anyone!

Chas and Aysha had great customer service and we're very friendly, they answered all my question while prossing my transfer, the storage prices and packing materials were good! I recommend this storage.

Great location, clean,secure and convenient. Aysha was great, had all leasing done quickly.

I always have a great experience with Aysha at pulic storage. The grounds are well kept and the service is exceptional.

Aysha, once AGAIN, as she has been in my previous experiences with Public Storage thru Aysha, was helpful, courteous, pleasant and, most of all, competent. She made my transaction smooth, quick and easy. My prior experiences with her are the reason I didn't bother to look at competitors as my requirements for storage changed. When you have someone as the face of your organization with the public, it's important that the person be competent, know the product/service, but have strong people skills. Aysha fits the bill and then some!!

Good customer service here!!

the staff was very nice and helpful yesterday!

I have always had great services. Everything from figuring out what locker I needed to just a friendly courtious conversation. I will be back for all future storage needs.

Aysha was extremely helpful and patient with my cousins requests. She also put up with slow cousin. I would highly recommend this location for storage.

Staff on Sunday was awesome I think her name was Estelle she was very helpful courteous and friendly would recommend this to all my friends keep up the good work

Estelle is the brightest and by far the friendliest staff member of ANY of the storage facilities in Tucson. I have been storing my belongings in many of the "so called" friendly places in Tucson for over thirty years and she turned what was a bad Sunday into a wonderfully blessed day with my newly found incredibly accurate knowledge of your facility. Thank you Estelle !

I helped a friend place some home furnishings in storage and was thoroughly impressed with the cleanliness of the facilities and professionalism of the staff. Everyone was extremely helpful. This is how you run a business!

Great staff and great facilities. I'm impressed every time I'm there. Keep up the good work! Oh, and thank you again for your help moving boxes!

Thanks for the help with the moving boxes. Everything was easy and great service.

The process was easy and people helpful. The grounds are clean and kept nice. I would recommend it.

Vacating my unit today and I had the pleasure to deal with Ricky. He was very friendly and professional! Aysa, the manager runs a very clean storage facility and I will definitely recommend coming to Public Storage over any other storage businesses. Thank you for making this move across the US, easy and convenient!

Aysha and Chas are very friendly and helpful. Aysha is extremely knowledgeable of the facility and is always ready to assist when asked.

aysha.is so great I love coming in here.

Great facility. Luis was very nice and helpful.

Ayesha and Chas are really upbeat and eager to help their clients. The storage space itself is clean, well-maintained, and easy to get to. I feel my belongings are well protected with the security and special locks used on the units. I've been there after dark and the property was very well lit.

Aysha and Chas have great customer service, property is very clean, I recommend this storage place.

Luis and Joe were extremely helpful. Found that the smaller would not work for me and the larger unit was available at another location. Both gentlemen spend the time to find and be sure the unit was correct for our needs. Very high quality and professional guys. Facilities were both clean and well maintained. Impressive!!!

goods service

Great customer service ,I recommend this location for all stoning and packing needs!

Have had a storage unit in Phoenix for 14 years...paying about 6,000 dollars in rent a year for this unit...realize how excessive this rent is. How does your experience compare as a long time loyal customer ?

Chas was very helpful with my move in. Everything went quik

Excellent service and very helpful. Aysha is very helpful and a great manager. Having a great experience renting at the Houghton Location.

Chas was on duty on Sunday 8-3-2014 when we arrived from Lexington KY- her smile and willingness to do whatever was needed to make our experience less frustrating was very much appreciated. She understood our situation and went above and beyond to make sure that we had what we needed, even volunteering her husband to help us move my husbands massive toolbox if we needed to do that. Her compassion, kindness and quick wit were exactly the breath of fresh air we needed after driving 1800 miles in 2 1/2 days, and then spending another 2 days unloading everything into storage - fortunately things fell into place fairly quickly and we did not need the storage facility into a second month - but if we had need for a storage facility in the future- I would not hesitate to search out Chas and her location. We cannot thank her enough - hopefully the higher ups at Public Storage will acknowledge the gem they have in her as an outstanding employee.

This is a great facility. I have been renting from them for the last few months and they have been great. The staff is very professional and friendly, Aysha and Chas have both been very pleasant to deal with. I highly recommend this facility. Clean, great location and I feel that myself and my belongings are safe here.

When I first rented a unit I was very pleased with the explanation and the attention given to me by Ayasha. She used simple language and was very polite; moreover, she conveyed a sense of professionalism that is hard to find these days. On my second visit I met Chas who was equally friendly and professional. As a customer I look for employees who are helpful without being intrusive. I found that type of assistance at this Public Storage facility.

I really like Public Storage at this location. The employees are very helpful and they really help out with the price range your looking for with the right about of spaced needed. If you live in this area and need storage I definitely recommend this place.

After using this Public Storage location for about 20 months I never had a single problem- no issues with direct billing, maintenance, or access to the property. Really glad I picked this place- thanks Aysha and Jenn!

I've had a great experience with Public Storage. I have always received excellent service from the team at the desk. Even though I rarely go into the office, the employees here are always helpful, kind and courteous when I encounter them. The facility is kept clean and well maintained. Highly recommend this location and Public Storage for your short-term or long-term storage needs.

Jennifer and Aysha are very nice to work with and they treat all the customers with the same respect. They are always willing to take their time and explain everything top make sure the customer understands. It it's always a pleasure to see their smiling faces when I come to property.

I came in to view a unit because I will be moving to Phoenix but needed a storage for some of the stuff I'm not taking, Aysha and Jennifer are so helpful and definitely know there stuff when it comes to storage, I will be getting the unit as soon as I'm ready to move just because the customer service is so amazing. I would recommend this property to everyone!

My experience has been great everytime I go in. Jennifer and Aysha are always very helpful!!

The Public Storage at this location is very clean and well lit. Feels very safe coming and going. Customer service couldn't be any better! Aysha is awesome. She is very hospitable and helpful making her a positive asset to the company. Would recommend this storage place to everyone who may have the need to store their belongings .

This is the second storage unit I have rented from public storage. The first rental went very smoothly and I have never had a problem with the management or the facility. Every time I needed access to the unit, the employees welcomed me with kindness. When the need for a second unit approached, I immediately picked up the phone and called public storage. I would have desired a unit at the original location of my original unit but the close proximity of each facility is perfectly fine for my situation. Jennifer, the assistant manager for the Houghton and Broadway facility created a warm and relaxing atmosphere for me. When I arrived she greeted me with a nice smile and cheerful attitude. She began to explain the contract, in detail, and answered each question I had. Jennifer knew of the original storage unit and my situation because I examined a 10 x 15 unit, in which she was managing the facility at that time. So, this made proceedings much simpler. She is a wonderful person and I hope to work with her again in the near future.

Just signed up for my first storage locker and could not be happier! We chose this over the competitors in the area because of the customer service and cleanliness. Aysha was amazing!!! She had the best customer service I have ever experience anywhere. She was extremely professional, answering all our questions and mentioned things that we would have never thought of. We are very happy with our service! Aysha has a customer for life!

Putting stuff in storage is always a pain, but this place makes the process suck less. The facility is clean and well-kept. There are large carts to help you haul in big loads of crap. The parking area and hallways are well-lit (the hallways are on motion sensors), and you have to enter gate codes to enter AND exit. The gate/building codes are personalized so the employees can keep track of who is entering and exiting, in case anything should happen. I feel my belongings are safe and secure even on those dark and shady nights. On top of it all, Aysha and Jennifer (clerks as of Dec 2013) are just about the nicest people you could meet. There are a few things about Public Storage that are a bit annoying. 1) You can't use your own shackle lock, so you have to purchase a cylinder lock from Public Storage when you sign for your unit. 2) You are REQUIRED to pay for insurance on your belongings, but they don't tell you that until you go to sign the paperwork; the cheapest option is $11/mo.

The staff (Aysha/Jenn) were both friendly and efficient. I would recommend this location to others. Rented my third unit from Chris, and like all the rest, he was helpful and professional.

Quick and easy registration and sign up. Facility is clean and easy to drive through. The staff, Jenn and Aysha were great to work with.

Nice check in, clean facility.

The facility is very clean and well kept. Chris in the office was very helpful with a move out at this facility and went above and beyond in helping me schedule my move out at a different Public Storage. What I disliked about Public Storage is how they are constantly increasing their long time customers once you move in. You get a reasonable rate to move in, but shortly thereafter you are paying way more than a new customer. That is no way to treat a loyal customer!!!