Public Storage Self-Storage Units at 13360 W Willow Ave, Surprise, AZ

The customer service at this faculty is unmatched.Everyone is so kind and helpful. Grateful to have a unit here

The service I received by Noemi the manager was excellent! She worked with me to get me the perfect unit for my needs. She was friendly and answered all questions to my satisfaction. I left feeling appreciated as a customer! Rick

Gregg was extremely helpful, it was my first time doing any storage for myself and he made me feel confident, safe and positive that I will continue storing with public storage!

Gregg was awesome!! He was very knowledgeable and helped us a lot.

RATE INCREASES! The rates increase every 3 to 6 months. Update: District manager called and helped me freeze the rate increase. Thank you!

Gregg was helpful..thank you.

Greg is the best. I would give him 20 stars if I could. Amazing

Greg was very helpful. Nice, clean facility.

This location is great! Friendly service and totally knowledgeable staff. It's hard to pack up a place and store it all and these folks make it a little easier!

Noemi did amazing!

Crissi was marvelous!

Ashley was very helpful and knowledgeable. Patient with my frustration from others

Great place very friendly and affordable thanks guys

Came in today met Eric, showed me the unit that I wanted very informative about the unit helped me download the app showed me how to use it great guy thanks Eric

This place is great. Easy access and the help you'll find here is excellent as well. Noemee has always been a big help for us. She's always has a smile on her face and and pleasant to be around. Makes this establishment stand out compare to the other's based on customer service. Highly recommend. Thanks. Brian with the Red lifted Truck 👍

Noemi did great!

We are at the one in suprise off of bell very friendly Geno is great very helpfull he is always helping us with whatever we need also very clean place.

Eric was a HUUGE help today! The man is running the shop while a coworker is out sick and seems to honestly enjoy his job. I needed a unit in a pinch and he took care of me with efficiency. The gates were having some issues but he went through various troubleshooting measure to make sure I was able to move in today!

Staff member Noemi was polite and did her best to provide us with the best and closest results to what we needed Definitely recommend her 👍🏾

Naomi is great. Clean property, helpful and friendly staff. We will be back. Thank you.

Service was good very friendly and helpful staff

I just recently took over my father’s account with this storage facility and unfortunately we had issues with his bank card, everyone I spoke with treated me with professionalism and compassion. They understood what happened and made me feel like they cared about their customers verse the all-mighty dollar. Even though this is our last month with this facility, I would recommend them to anyone looking to store their treasures. I always felt safe there and it was very clean and well maintained!!! Thank you for all your help!!!

I was helped and directed by Naomi at the Willow location. the site manager and boy is she great, patient and kind. She really saw my issue start to finish. Thank you Naomi

Amazing service, Noemi was fantastic! Very nice and professional. Gave me all the information I needed and helped me set everything up! Thanks Noemi!

Noemi was great to deal with! She was very informative on the storage units and their pricings and extremely helpful in helping me select the right size unit for my needs. It was a pleasant experience and Noemi made everything so easy! Great place to rent a storage unit!

Great property management by Noemi. She gave me all the info I needed.

I hate to do this to this one location because they have been great in person, but every time I have tried to reserve a space online, there is some issue with the website. This last time my reservation got locked in limbo and their support person had to cancel it. Then when I tried to create a new reservation, it told me it couldn't because my email address was already in use as a username. The tech support insisted I could use anything for a username, but of course, this was wrong. The website says right on it that the username must be an email address. The support agent just said he couldn't do anything and dropped the chat. Fix your online reservation system, guys!

The kind lady working on the morning of November 27th did an excellent job and was very helpful and informative.

I like this location. it's very clean it's close to my job. It was easy I only had to use it for a couple of months and I spoke with Noemi at the front desk and she was very helpful.

Noemi was amazing. Quick set up. Easy to enroll. Great prices.

Great service and very informative!

Was not even there!!!!

Love my stay here

Excellent facility. Great experience here for more than a year.

Great customer service

Went in to ask about rates and Noemi had all the answers and was so polite. Thank you overall to the public storage company, especially Noemi.👍💯

Every thing was great

I have rented two spaces over the last year. The online system is very easy to choose the unit you want and I got a quick reply to confirm the rental. Naomi the manager has been very helpful throughout both rentals. I recommend using this facility.

Title: Excellent Storage Solution for All Your Needs Rating: ★★★★★ (5/5 stars) Review: I have been using Public Storage for over a year now, and I must say that it has been an exceptional experience. From the moment I walked in to inquire about their services, I was greeted by friendly and professional staff Ashley who was more than willing to assist me with all my storage needs. The facility itself is well-maintained and clean, giving me a sense of security knowing that my belongings are in good hands. The storage units come in various sizes, allowing me to choose the one that best suits my requirements. Whether I needed to store a few boxes or larger furniture items, Public Storage had the perfect solution for me. One aspect that impressed me the most was the state-of-the-art security measures. Each unit is individually alarmed, and the entire facility is equipped with 24/7 video surveillance. This gave me peace of mind, knowing that my belongings were protected, even when I couldn't be there personally. The convenience factor of Public Storage is also worth mentioning. The facility provides easy access hours, allowing me to retrieve or store my items at my convenience. The loading areas are spacious and well-lit, making the process hassle-free. Additionally, their online portal made it incredibly easy to manage my account, pay my bills, and even reserve additional storage space if needed. In conclusion, I highly recommend Public Storage for all your storage needs. Their exceptional customer service, secure facilities, and convenient access make them stand out from the competition. Whether you require short-term or long-term storage, Public Storage is the perfect solution to keep your belongings safe and secured.

This is by far one of the cleanest, well run, and most secure storage facility we’ve used. I can’t say enough good things about the team up front. They always have a kind word and are extremely helpful. As a woman I feel safe at the facility by myself and trust my belongings are very secure.

Ashley was great. Great service. Helped with the online reservation to get the discount. She answered all our questions and we'll be back for a second unit soon.

Noemi is amazing! The facility is clean and well light ~ a great place to store your belongings!

Patricia and Ashley were great! Nice clean property!

Great storage, every unit has climate control and the customer service is great especially noemi! Overall amazing!