Public Storage Self-Storage Units at 13360 W Willow Ave, Surprise, AZ

Angela was great please come see her

Trash that has been outside the doors for weeks if not months? One entry door constantly open or broken, again for weeks or a month or more, so much for security,! I suspect you have a homeless man living inside the storage area, he's on a bike and seems to know how to get in? I can't,'t tell you how many screws, bolts, nails and broken glass litter the parking area where we load and offload, I personally don't want those sharp objects in my tires. Since our rent keeps going up maybe you can have someone clean this mess up? Just a suggestion.

Outstanding service Angela was fantastic. Really goes above and beyond to help. If I could give more stars I would. Also very military friendly.

Angela is greeaatttt

Neomi is a rockstar and took the time to show me the size of the unit I was interested in. Also she was very knowledgeable of how payment, access, and the mobile app all worked so all in all just a super easy process!

Naomi made the experience at public storage the best

Today went in and Eric did such an amazing job, he answered all my questions. He was easy to speak with and gave honest answers. Thanks Eric I appreciate your customer service

The customer service at this faculty is unmatched.Everyone is so kind and helpful. Grateful to have a unit here

The service I received by Noemi the manager was excellent! She worked with me to get me the perfect unit for my needs. She was friendly and answered all questions to my satisfaction. I left feeling appreciated as a customer! Rick

Gregg was extremely helpful, it was my first time doing any storage for myself and he made me feel confident, safe and positive that I will continue storing with public storage!

Gregg was awesome!! He was very knowledgeable and helped us a lot.

RATE INCREASES! The rates increase every 3 to 6 months. Update: District manager called and helped me freeze the rate increase. Thank you!

Gregg was helpful..thank you.

Greg is the best. I would give him 20 stars if I could. Amazing

Greg was very helpful. Nice, clean facility.

This location is great! Friendly service and totally knowledgeable staff. It's hard to pack up a place and store it all and these folks make it a little easier!

Noemi did amazing!

Crissi was marvelous!

Ashley was very helpful and knowledgeable. Patient with my frustration from others

Great place very friendly and affordable thanks guys

Came in today met Eric, showed me the unit that I wanted very informative about the unit helped me download the app showed me how to use it great guy thanks Eric

This place is great. Easy access and the help you'll find here is excellent as well. Noemee has always been a big help for us. She's always has a smile on her face and and pleasant to be around. Makes this establishment stand out compare to the other's based on customer service. Highly recommend. Thanks. Brian with the Red lifted Truck 👍

Noemi did great!

We are at the one in suprise off of bell very friendly Geno is great very helpfull he is always helping us with whatever we need also very clean place.

Eric was a HUUGE help today! The man is running the shop while a coworker is out sick and seems to honestly enjoy his job. I needed a unit in a pinch and he took care of me with efficiency. The gates were having some issues but he went through various troubleshooting measure to make sure I was able to move in today!

Staff member Noemi was polite and did her best to provide us with the best and closest results to what we needed Definitely recommend her 👍🏾

Naomi is great. Clean property, helpful and friendly staff. We will be back. Thank you.

Service was good very friendly and helpful staff

I just recently took over my father’s account with this storage facility and unfortunately we had issues with his bank card, everyone I spoke with treated me with professionalism and compassion. They understood what happened and made me feel like they cared about their customers verse the all-mighty dollar. Even though this is our last month with this facility, I would recommend them to anyone looking to store their treasures. I always felt safe there and it was very clean and well maintained!!! Thank you for all your help!!!

I was helped and directed by Naomi at the Willow location. the site manager and boy is she great, patient and kind. She really saw my issue start to finish. Thank you Naomi

Amazing service, Noemi was fantastic! Very nice and professional. Gave me all the information I needed and helped me set everything up! Thanks Noemi!

Noemi was great to deal with! She was very informative on the storage units and their pricings and extremely helpful in helping me select the right size unit for my needs. It was a pleasant experience and Noemi made everything so easy! Great place to rent a storage unit!

Great property management by Noemi. She gave me all the info I needed.

I hate to do this to this one location because they have been great in person, but every time I have tried to reserve a space online, there is some issue with the website. This last time my reservation got locked in limbo and their support person had to cancel it. Then when I tried to create a new reservation, it told me it couldn't because my email address was already in use as a username. The tech support insisted I could use anything for a username, but of course, this was wrong. The website says right on it that the username must be an email address. The support agent just said he couldn't do anything and dropped the chat. Fix your online reservation system, guys!

The kind lady working on the morning of November 27th did an excellent job and was very helpful and informative.

I like this location. it's very clean it's close to my job. It was easy I only had to use it for a couple of months and I spoke with Noemi at the front desk and she was very helpful.

Noemi was amazing. Quick set up. Easy to enroll. Great prices.

Great service and very informative!

Was not even there!!!!

Love my stay here

Excellent facility. Great experience here for more than a year.

Great customer service

Went in to ask about rates and Noemi had all the answers and was so polite. Thank you overall to the public storage company, especially Noemi.👍💯

Every thing was great

I have rented two spaces over the last year. The online system is very easy to choose the unit you want and I got a quick reply to confirm the rental. Naomi the manager has been very helpful throughout both rentals. I recommend using this facility.

Title: Excellent Storage Solution for All Your Needs Rating: ★★★★★ (5/5 stars) Review: I have been using Public Storage for over a year now, and I must say that it has been an exceptional experience. From the moment I walked in to inquire about their services, I was greeted by friendly and professional staff Ashley who was more than willing to assist me with all my storage needs. The facility itself is well-maintained and clean, giving me a sense of security knowing that my belongings are in good hands. The storage units come in various sizes, allowing me to choose the one that best suits my requirements. Whether I needed to store a few boxes or larger furniture items, Public Storage had the perfect solution for me. One aspect that impressed me the most was the state-of-the-art security measures. Each unit is individually alarmed, and the entire facility is equipped with 24/7 video surveillance. This gave me peace of mind, knowing that my belongings were protected, even when I couldn't be there personally. The convenience factor of Public Storage is also worth mentioning. The facility provides easy access hours, allowing me to retrieve or store my items at my convenience. The loading areas are spacious and well-lit, making the process hassle-free. Additionally, their online portal made it incredibly easy to manage my account, pay my bills, and even reserve additional storage space if needed. In conclusion, I highly recommend Public Storage for all your storage needs. Their exceptional customer service, secure facilities, and convenient access make them stand out from the competition. Whether you require short-term or long-term storage, Public Storage is the perfect solution to keep your belongings safe and secured.

This is by far one of the cleanest, well run, and most secure storage facility we’ve used. I can’t say enough good things about the team up front. They always have a kind word and are extremely helpful. As a woman I feel safe at the facility by myself and trust my belongings are very secure.

Ashley was great. Great service. Helped with the online reservation to get the discount. She answered all our questions and we'll be back for a second unit soon.

Noemi is amazing! The facility is clean and well light ~ a great place to store your belongings!

Patricia and Ashley were great! Nice clean property!

Great storage, every unit has climate control and the customer service is great especially noemi! Overall amazing!

Thus far we have had a great experience with this Public Storage location. Noemi in particular was very nice, helpful, and friendly and has made things super easy for us!!

About 15 months ago, we rented at the ElMirage and Bell Rd facility (Surprise AZ) * It was new and we got a promotional rate. 3 months later the rate increase by almost $100. We negotiated that to about $50 increase for another 3 months. * at our 6 month stage, the price went back up. That constituted a 50% increase 6 months into our rental. * at 9-10 months they increased the rate again by about $100. So our rent nearly DOUBLED during that 1st year that we were renting. * at least HALF of that time, the entry door was broken so everyone entered and excited by exit door. What a mess!!! * for a very brief time the doors both worked. Now broken again! ****We contracted with Public Storage to have access from 6:00 a.m. - 9:00 p.m. **** now the temporary hours are 9:00 a.m. -6:00 p.m. That is shameful! Cut the hours all while doubling my rate!!! We can't get our of there fast enough!!

Noemi was very helpful and friendly. Top tier service

If you want your rent raised by 35 percent after a few months, and don’t mind broken doors (allowing people to camp here), then you’ll love this place.

Noemi has been just the greatest with helping me with unorthodox solutions to get some items taken care of overnight. Awesome experience and personal all around.

Eric went above and beyond to help me with my unit in a time of stress

Staff is super friendly , supper clean spaces , love the carts they have to help us move stuff , never had to worry about my stuff

Noemi is absolutely amazing, best customer service ever! I highly recommend this facility because of her graceful knowledge and understanding!

the lady who works there, her name is Naomi, she is just fantastic. she is professional, who can make complicated things easy, and easy things even easier. thank you Naomi, and thank you Public Storage for hiring such people.

Noemi is a very informed representative of the company. She made everything extremely easy to understand. Very knowledgeable and sweet.

Noemi made renting so quick and easy. Five stars

Noemi helped me out and was very friendly and resourceful. Thank you for being very helpful!

Great service here. Noemi was such a pleasure to meet. So nice and sweet.

I had a few questions for public storage today and Gino provided the best customer service I have ever had at public storage. It was amazing watching his professionalism and caring with a child in the lobby.

Walk in this place today and was meet with Naomi and she was just great she answered all my questions and got everything work out for me with great prices she just did a really good job and was so nice I will be using this location a lot

They have raised my rate by 32% with only a short notice !! I have been a renter there for 14 years and they refuse to work with me on the rate increase. I spoke with the District Manager who didn't seem to care. Please shop around, there are many storage options available. Avoid Public Storage .

Been a great storage facility. Easy to use and never have to worry about my stuff. Lock was put on improperly one time and they called and emailed us to let us know.

I would like to think public storage employee Naomi for all of her hard work and time …her customer service we the best

I love it. Very clean. Valerie is my favorite employee. Very kind and helpful. I would recommend to anyone and everyone.

Damien is great at this location! Thank you so much for walking me through and completing my online reservation!

Moved our belongings in today and it was not as smooth as we would have liked but Valerie made it so much better and was a tremendous help! Thanks Valerie’s for trying to get my codes to work!

Great place. The inside was well kept and clean. Valerie was super nice and provided awesome customer service. Very glad we rented a unit here.

Nice location with good security procedures and a very friendly staff. Used the eRent feature for the cheaper rental, but still stopped in to look at unit sizes. Valery was extremely helpful and made us feel very welcome. Climate control is a big plus. With any electronic equipment, the temperature is always in a concern and the idea of my stuff sweltering in a metal tin sitting in 120 degree heat just didn't sit well. Thankfully, Public Storage is controlled and my stuff is as safe as if it was in my living room. That is a major plus for me.

I am happy to be a customer at this storage the service is great and the employees very professional and kind ,clean ,easy access to your units

One of my more favorable experiences with storage. I got a bit turned around the manager, Kaila, helped get me straight. Super nice. Recommend if you want a place that's affordable and good service.

I went to see about getting a storage unit in the close future and Kaila was very friendly and knowledgeable. The property cleanliness is outstanding. I will definitely be coming back to this property for storage.

Came by to consider a 10x10 rental for a move and Kaila was very knowledgeable and patient with all my questions and concerns. Will definitely be returning and recommending to others.

Kaila was awesome with customer service. Thank you

The prices keep going up and up and up and up and up how could I say anything good about bad it's not even my stuff in there it's my mom through his dead

I am always very pleased with the excellent helpful and friendly customer service.Absolutely wonderful..Always going the extra mile... :)

Been a renter here for approximately one year. Recently my needs for a 5x5 have increased to a 10x10. I went in this weekend to see about upgrading my unit. Brianna was working in the office and took excellent care of my needs. She helped up find the closest 10x10 available to the unit we currently rented to help us make our move as quick as possible. One unit was a litte dirty and she promply offered to clean it immediately. She answered all of our questions and streamlined the process. I also observed her cleaning the facility, sweeping the hallways and picking up trash. It's refreshing to see someone who takes pride in the facility they work in! Thanks to Brianna & Public Storage for awesome customer service. P.S. I also love the Public Storage App. It makes paying my bill fast and painless!

Very excellent customer service.

Always a pleasure to meet people like Jeff at the reception. He is always been polite and helpful.

The facility is great. It is kept clean and Jeff was very helpful when we needed assistance.

No live people

Awesome storage place easy and simple Jeff in the front office was amazing and very understanding and very helpful 5 starrs for Jeff thank you.

Jeff was very helpful and knowledgeable got me a storage unit fast and easy.

Jeff was very friendly and helpful!

He did a great job and lead you through all the steps

Jeff was so helpful in answering questions and setting up or storage.

Jeff was excellent. Very helpful and informative.

Big thanks to Jeff. He was very professional and informative. Made transferring unit a breeze.

Paisley one of the managers there was so kind and made sure I understood everything, walked me thru everything it was a great experience. Also very clean place I like it!! Thanks Paisley for your help