Public Storage Self-Storage Units at 5910 E McDowell Rd, Mesa, AZ

Just wanted to say that Taylor was most helpful, professional and very nice. She helped my son and I in getting a storage unit today.

Deborah provided outstanding customer service. Deborah was friendly and professional. I wish each representative I encounter would be like Deborah.

Eddy was very helpful and answered all my questions. The unit spaces were as expected.

I have had a storage unit here for about three years and I really appreciate the staff. I’ve only had a small amount of problems but each time I did, KYLE was a really great help! (Thank you for all you do Kyle public Storage is lucky to have such an amazing worker!)

Eddy was very friendly and helpful. Answered all my questions. Fast, easy and Great Service. Definitely recommend!

Star – Avoid This Place Like the Plague If I could give zero stars, I would. Our experience with Public Storage at 5910 E McDowell Rd in Mesa, AZ has been an absolute nightmare. We paid $350 at the beginning of March for access to our unit (#0404), and guess what we got in return? Locked out. For weeks. No explanation. No notice. Just showed up multiple times to get essential work tools, and the unit was inaccessible over and over again. That cost us gas, time, AND income. The manager, Kyle, verbally told us we’d have access until the end of the month—but then locked the unit before the month was even over. We have photo evidence of being denied access. Still, no written communication, no justification, and absolutely no customer service. It honestly felt personal—like some weird vendetta we never signed up for. Public Storage, if you're reading this: you took our money, broke your end of the agreement, and left us in a financial hole. If you think this is over, it’s not—we’re already preparing to take legal action. Do NOT rent here unless you enjoy paying for nothing, being ignored, and getting jerked around by management. Total disgrace of a company.

Kyle and Annalise were very helpful. Great place. Thanks

Kyle was very helpful and rates were competitive

Kyle was really helpful

Kyle and Annalise were exceptional, thank you both!

Access closes at 9pm everyday which is lame. They need to have 24/7 access even if for a small fee.

Exceptional help from Annalise and Kyle helping navigate website. Thank you

Today I had account questions and visited the PS on McDowell & Recker, Mesa AZ. I met with a gentleman "Kyle" and would like to compliment him on his very professional and respectful manner answering my questions and suggesting alternatives and options available to me. It is a pleasure dealing with employees of his character. My kudos to Kyle.

Easy to deal with and the best part is they're about two minutes from my house.

Wonderful service, Kyle was very helpful. Very nice clean units.

Marina is super awesome

Kyle was fast, courteous and helpful. A pleasure doing business with this company

Taylor was extremely helpful and friendly.

“I want to commend Kyle and Eddy for their exceptional assistance in helping us find the best storage solution. They were not only friendly but also thorough in presenting a variety of options for us to consider, making the entire process seamless and stress-free. Their professionalism and customer-focused approach truly stood out. One area where the company could improve, however, is by offering discounts for loyal customers, veterans, AAA members, or similar groups. This small addition could further enhance customer satisfaction and loyalty. Thank you for providing such great service!”

Kyles the best…need more mellow but professional people like this

Eddy was professional, polite & kind as he helped me with storage downsizing that fit our needs. The pricing had increased on our larger unit, but Public Storage had another option that still works with a price we like. Thanks again!

Debbie was great and helped us out despite it being so busy and short staffed. We did a unit transfer and she was very nice and even showed us wear the unit was and brought us a cart to use. Wonderful experience here.

Streamlined processes, systems, sites, and tools and secured location with local (direct) support. Deborah at the 5910 E McDowell Rd, Mesa, AZ 85215 location was incredibly gracious and helpful with my departure yesterday. She immediately called me after having canceled online to confirm the move-out date and helped me save the entire month of November's rent by suggesting I change the move-out date to yesterday, else I would have paid for November if I would have checked out on the 2nd of November. Deborah demonstrated what I value the most, being competent, communicative, and friendly. Thank you Debbie! Cheers, Jason Howard Peterson REALTOR®

This location is awesome. The people that work there are very friendly and nice. Especially Marina. She went above and beyond helping me with a problem I had and was quick and professional. Thanks Marina!

Great service Thanks Kyle and Deborah

The management company here, I think his name is Kyle, is fantastic very helpful, accommodating professional, courteous. Help me secure a great spot for my fifth wheel.

Be sure to check your emailed reciept BEFORE leaving AND pay with card not cash! I got a unit with online $1 special at end of month. Paid the $10 prorate in cash (along with $30 admin fee) but reciept didn't reflect ($10) it, and mo ths backwards. Called on due date that I owe. Explained situation, never a returned call about it. Went in 2 days later, no one in office, no cell # to call or "we'll be back" sign. Called next day (4th) TWICE just 10 mi s from each other by 2 different people at 2 different locations, my issue not even looked into. Obvious poor communication if I got Called 2x in 10 mins. 3rd call was that my $10 was "waived" per management. Whatever u wana call it, I learned a lesson and that ordeal is over. Thank u management for "waiving" what i already paid.

Eddy was excellent, made my move in easy and answered all my questions. Will be recommending based on customer service alone

Great service and same day access to storage unit.

Avoid this storage unit company at all costs. I came in with an issue of a lost key. They were unwilling to cut the lock for me and wanted me to hire a locksmith. Instead, I drilled the lock (DID NOT CUT IT), it was drilled into the keyhole, the pins were removed and the lock opened. They charged me $150 for a damaged unit even though it was not damaged at all. They couldn't provide any proof of the damage (i.e. photos/video) but just expect me to accept their "word" that it was damaged. I will be filing a small claims court case against the company and will never use them again. I recommend using CubeSmart. I have another unit with them and they've confirmed that they are willing to cut the lock for you should you ever accidentally misplace your keys. Poor customer service and a poor experience will cause me to never use this company again.

Eddy was awesome!! Customer service was a 10 out of 10 I highly recommend anyone in the valley to come to this location if they looking for storage solutions!!

The best! They always do right by their customers!

Kyle was very knowledgeable and helpful in us getting our space. He was a pleasure to work with.

Thank you Eddy and Kyle!! I had a tricky moving situation that Eddy and Kyle took the time to make as easy as possible for me. Will definitely recommend Public Storage to a friend.

Eddie was extremely helpful and respectful. Great representative of public storage.

Kyle was the best!!! Honest and informative. Very professional. Would recommend to friends!

Easy access and clean.

Eddy is new to the property and is doing an amazing job. Keep up the good work you are gonna be a rock Star at PS

Very nice,helpful

Rented a unit. Location manager is awesome. Explained everything, had me download app, extremely helpful! Thank you for awesome customer service!

Awesome experience with Kyle, he was very helpful pleasant. Thank you...

Debbie and Kyle were both amazingly awesome today. Thank you both so very much. Very pleased with the service I received

I was really pleased with the customer service provided by Kyle. Explained everything thoroughly and in a timely manner.

Kyle was super helpful and made everything easy

Kyle was a great help with getting situated with 3 units. Very helpful & Knowledgeable & a pleasure to work with

Marina is delightful! Very professional and knowledgeable.

Getting set up was easy and Marina was friendly and professional. The location is clean and I'm satisfied with my choice.

Kyle is awesome very professional and knowledgeable.

Marina was AMAZING helping us with the move out process. She went above and beyond helping us with broken boxes we had, and even helped us move one into our car. She took care of the vacate process for us completely.

5 Star service from Marina. This location of course is right near my residence, so it's super convenient. We chose Public Storage, as the greatest & best overall value & customer service!!

It was surprisingly easy to setup and get a storage unit for my needs. Marina made the process simple, explained the ins and outs and got me situated in short order.

Marina had a great attitude and was very helpful with figuring out what I needed to get to my storage and set up. Thank you !!

Super satisfied with the customer service at this place. Marina was extremely helpful. She took the time to really walk me through everything and was patient with all my questions.

Martina is so friendly and helpful! Best experience we’ve had at a storage unit! 10 stars!

Marina gave great service, very helpful and accomodating. You are in good hands with her!

I had my things here for 3 years and had a great experience throughout. Kyle was great on the exit process. Really appreciate you. Safe and clean facilities. Thanks 👍

Marina was very helpful at front desk!

Marina es buena gente

Marina es buena gente

Kyle was fantastic! He explained everything very clearly and helped me choose exactly what I needed! Highly recommend this location!

Kyle was great to work with!

Convenient location! 24 hr access for me as I start at 4am I got this unit when I lived with the Karens in Las Sendas! Omg Blue collar isn't allowed..Lmfao So I had to use this site as a shop. Still gets used as it's next to the office.

Marina was super fantastic in every way. Very kind and walked us through the whole process. Happy to rent here.

I called the facility Inquiring about a storage unit And spoke with a lady named Marina. She was very helpful and knowledgeable. She was able to answer all of my questions And helped guide me in the direction that I was needing to go. Highly recommend speaking with her for any needs or questions that you may have.

Marina has been amazing at this location! Always very helpful and extra nice! She helped me secure multiple storage rooms that I needed after moving homes.

Our public storage experience was amazing thanks to the manager Kyle who helped us choose the right size unit for our needs and had everything clean and ready for a flawless move in! We also rented an RV spot from him and he made everything so easy!!!!

The one star is because they have good prices. Everything else has been a nightmare. I called on the phone and everything was great. I was able to pay and reserve immediately. I told them while we were on the phone. My husband will be the one bringing the Travel in so is the name we should be putting there. She said we didn't need to worry about that. I told her that he is the one that will be driving and picking up and delivering, etc. etc. they told me it would be no problem When my husband went to check out the spot, it was a pretty tight one so we asked to change the spot spot number 99 for this. I now have to come in add him to it and switch out the spot. I cannot do this in any other way, but to arrive to the facility. We have airline tickets and flying out of Tucson, Arizona I called them this morning to try to see if I could email them something with my signature my passport anything to just switch from space 95 to 99. They told me no I had to come in so now I'm going out of my way instead of going to Tucson from Apache Junction and I've been sitting here since 2:50 PM waiting for them. They told me they would be here at three. It is currently 3:45 PM And we have all of these plans in Tucson before we even go to the airport and now I am extremely worried. I also let them know this so I have no idea why no one has been answering the phone now going on 50 minutes. Customers have come as I have no idea what to do so I'm just sitting here :( Desperate and hoping that perhaps ownership or management will get this review and do something while I'm still sitting here in a terrible position It is 4:51 PM. I have been sitting here since 2:55 PM. I am down to 29 miles of gasoline in my car left because it's 90° so I had to keep the AC on. Finally got a hold of someone on the phone. They told me that they know that someone was supposed to be here at three, but it will be 15 more minutes before someone does arrive. It is currently 4:52 PM We had to cancel everything we are doing in Tucson just to barely be able to get to the airport in time This is really silly because I told this person on the phone that I was not the person that would be dropping off my trailer that it would indeed be my husband and all this was about was moving from one space 95 to another space 99 I hope that someone in ownership or management eventually read this and does something better 4 Customers This is the worst experience I've ever had with any storage facility in my 52 years on earth It is 5:22 PM. I just got everything I needed. No one cares at all that someone was supposed to be here at 3 PM or that I've been waiting for two hours and 22 minutes in my car with the AC on spending even more money on gas I've never seen a company so flippant about such disgustingly terrible services go anywhere else. If this wasn't a six month planned trip where we had absolutely no room for error I would absolutely have gone anywhere else

Rebecca has been incredibly helpful and informative! She went above and beyond to literally walk the property with me to help me better choose and option! Thank you Rebecca!

Rebecca was super helpful, and renting my unit was a breeze. Definitely recommend!

Dear Kyle, Wow very impressed with your work ethics. Thank you so much for your notification. We are so impressed that you are monitoring the premises and took the time to let us know about our unit. Every time we have gone to our unit the facility is very well maintained, clean and secure. If there is a way to let your superiors know what a great job you are doing. Not only did you send us an email, you notified us by phone. We are so appreciative, great job, well done. Thank you again! Renee/John

Kyle was very helpful informative

It's been a great experience renting at this public storage facility.

Kyle is friendly, efficient and handles our concern very professionally!!

STAY AWAY FROM THIS STORAGE FACILITY!!! They are dishonest and not customer service focused at all. We have been renting 2 storage units here for 2 years. After quite a few increases we are now paying over $350 for each unit even though they are advertising the same size units for $147. We have asked repeatedly for the price to be lowered to market price but they refuse. They say the market/lower price is for new customers only. I suppose that's so they can randomly jack up the price once they have your business. It seems some customers receive a good price while the others do not. That sounds alot like discrimination. Public Storage start taking care of ALL your customers not just the handful you've decided meet your guidelines of who should receive fair pricing. Most companies reward long time customers while Public Storage penalizes them for staying.

They were so nice and polite. I loved that.

Very nice and big space for a great price! Also great customer service for an easy check in and check out. Thanks!!

Kyle has been so helpful! Very glad I made this choice for storage. Public storage on McDowell is Clean, friendly, organized and simple!

Kyle was very helpful, great customer service, I recommend this location!

I had a great experience renting a unit at the Mesa, AZ (5910 E McDowell Rd) location. They had the size I needed right away & the woman who helped was so nice & helpful! Thank you Public Storage!

The manager Kyle was very informative and engaging. He was also quite efficient. This my new “go to” storage company..

Kyle was very helpful, supportive and friendly

Kyle’s the man! He helped me get a storage unit very quickly and made sure it was in great shape in preparation for my things to arrive! Couldn’t be happier with the service I was provided and Public Storage should feel very lucky for having such a great employee on hand.

As long as Kyle is an employee here you can bet this storage facility will always be my favorite! Customer service has always been a big factor in where I choose to put my money and it comes so natural to him! Thank you 🙏🏾

Kyle was great! Helped find the right space in my budget

Kyle was very helpful both times I've had to get a storage unit. Best prices I could find to store my things and it's very clean well maintained storage property.

Great facility for your storage needs. Kyle is very helpful and very easy to work with.

Kyle was very helpful. Nice facility.

Kyle was very helpful completing our paperwork. He explained things thoroughly.

Kyle was very professional, helpful, considerate & explained details Related to the storage rules & policies.

Great help. Friendly.

Very helpful and responsive to my call and questions ✨

Kyle was great! Left no stone unturned. Clearly explained everything as we were going through it. Even saved me a couple bucks.

Kyle provided excellent customer service and I received the storage unit that I needed. Thank you. -Ryan

Great price, great facility, and great customer service. Thank you Tala.

Clean. Easy to use.door handles ger Really hot! Kyle was great!

Kyle is an awesome manager and the property is clean and well maintained. I enjoyed the two years I rented a unit. I would recommend this facility as long as Kyle is here.

Very good service, very knowledge. Thank you Kyle!

Kyle was great. Made move in easy

Thank you Tala for staying a little longer to help take my payment! Customer service was amazing!

Kyle is very nice and kind to help me to move in the storage. He provides excellent services.

First off, you shouldn’t continue to put your stickers on my personal lock that I did not buy from you. Second, I wouldn’t ever recommend that anyone rent a storage space from you ever. I moved out on the morning of July 3rd. I was charged a FULL MONTHS RENT July 2nd. Called customer service and was told sorry, the only way to prevent being charged would have been to move out June 30th. We don’t pro rate the month. So I was charged $150 for 3 days people. Take your money elsewhere. These people collect that much rent on one space and get never have a working gate. It’s ALWAYS being repaired. Since it’s always broken, property can’t be safely secured.

Started out with a 10x10 and then moved to a 5x10 and a very satisfied with Kyle's professionalism and promptness. Even received a reminder call for my appointment to move into a new unit. Very class act. Professional.

Thanks Tala for helping me out, you were awesome

Kyle he is a helpful person he helped me to find the best garage for my stuff.

This was by far the easiest check in at a storage I've ever had thanks it was quick and easy

Thank you for helping me out keep doing good thank yu bro

Kyle was amazing and super helpful finding us the best storage unit to help us with the transition of moving my mother in law into an assisted living. He also helped me set up the app. He was very helpful in this stressful time! Wish everything was this easy! Thanks Kyle!

📦📦📦 the Orange really makes the units pop ✨

I'm so glad I met Brianna. She took care of my storage needs for my utility trailer. Great attitude, super friendly and just a true Profesional. Place is clean and feel very happy to be able to have a spot at this unit facility. If anyone goes there ask for her you'll see what I'm talking about.

Kyle the front decks attend was help ,with the suggestion of what I could do to have the best option for the size of the locker I needed I told him I only had 4 to 5 doxes and he suggested a 4x4 and it was all I need thanks for being so help Kyle

Kyle was very informative and pleasant!

Rate increases almost monthly for reasons unknown, always flooded and smelly. Trash is all over the place people temporarily park in your rented spot. Go pay your hard earned money somewhere else it'll be worth it.

The manager at this storage place literally stole my personal belongings then hung up on me when I tried to ask her about it. I’m 100 percent sure Debbie is a liar and a tjief

Raised my rate with no warning, so I’m moving to a different location. Great customer service. Left before my next rent payment so there is no rent due. Seriously consider giving this place a look!

Service was fast and personable when I signed up. The app makes gate access fast and easy. The facility is always clean. The employees are always helpful and nice when any kind of issue arises. Thank you!

I needed to rent a storage space and was fortunate enough to be assisted by Annalise. Very helpful, cheerful and good at her job. Keep it up!

Thank you Big T, for making everything so easy! Helped us out alot.

I've been a Public Storage customer at the Mesa McDowell Road facility for 5 months now and I am very happy with the unit, the cleanliness of the facility and the helpful nature of the staff. I use their app to open and close the gate from my phone (makes entering very easy). I'd also like to recognize Kyle as a highlight of my experience at Public Storage. He is very professional, responsive person with a positive, can do attitude....a rarity in today's world. Thanks Kyle.

Some hidden fees (lock fee, admin fee, etc) then I wouldn't expecting when I got the promotional $59 and 5x10 unit, so now ended up at $110 after on fees and taxes! They didn't give me the option to bring my unlock my locker, I had you there that was purchased within the department miscellaneous fees, like admin fees. I actually wish they were open past 9:00 p.m., that's so early to close down! Besides that, the facility and grounds seem very clean and tidy and extra flatbed carts that you can utilize to assist in moving. Overall, good quality for the , especially in this price gouging days!

At the public storage on McDowell between recker rd and Greenfield Saundra was very helpful, she was very friendly. I enjoyed visiting with her while she signed me up and took my money. However upon leaving our code did not work, fortunately another customer behind us let us out.

Pleasant experience...our agent was kind abd went the extra mile to ensure we were satisfied.

Got a free lock!!

Kyle was super helpful in helping us figure out what size unit we would need very kind and excellent customer service!!

No physical person to talk to and set up a new rental. Sat outside on hold trying to get something rented, but ended up leaving and going somewhere else. Bring people back to work Public Storage lol

Great customer service. Very happy here

Pretty easy, good behind the counter

Great customer service, thank you!

Kyle was a very helpful. He explained everything so that it was very understandable. Thanks Kyle for great customer service.

Bill was so amazing! He helped us decide the best fit our needs for our current transition. He took his time and went over our options with us and clarified all the details so we understood the process. Marie was working the desk and she and I had a lovely conversation while the boys cinched down the details. Whoever owns this place hired some great people! Very professional and they treated us like family. Highly recommend!

Excellent Service!

Employee was rude.

Kyle was awesome and very helpful process was quick and easy

The staff here was very friendly

Katie was incredibly helpful and accommodating today. I haven't experienced good customer service in a hot hot minute. I really needed that. Thank you!

I move everything out by 2nd, and then they billed me for full month. As a disabled veteran of the United States Army i can't afford it. I spoke to management and their response to me was "too bad that's the way we do it." I highly recommend you go anywhere but this place . Because to me to me they have no honor no decency .

Kyle was amazing! Very helpful:) S

Kyle was awesome! Efficient!

What an amazing experience!! I reserved my unit online but when I went to move in I saw that it was too small for what I needed. Nothing was currently available but Latoya promised to call me back with my options. She called back as promised right before closing and even offered to wait for me to comeback in to make the switch. Once I returned to the facility Latoya helped me move into a bigger unit within 5 minutes!! Thank you Public Storage for hiring great people like Latoya!!

Latoya was wonderful, very helpful. Would store with them again!

Kyle was extremely helpful and courteous in answering all my questions about the rental.

Excellent customer service !!! Fast-- efficient and friendly too ! If you go somewhere else... its your loss. Dale L. Mesa , Ac

Awesome place! Kyle was great in helping me out when I lost my code. Very helpful!

They keep raising the rates. This increase that’s about to go in effect is almost 30%!! With an 80% increase overall in two years. That’s the thanks I get for being there for over two years and always on time with payments. On top of that, my unit was infested with mice a year ago and they did very little to take care of the problem. I had to place mice/rat poison in the unit myself since their black boxes they placed outside weren’t effective. Needless to say, I’ll be taking my business elsewhere!

Ebony and Sharron are amazing! Thank you so much for your help! My experience was fast and easy.

Faculty is clean and secure. Kyle was very courteous, professional, polite and helpful. I would recommend this storage facility to others. In my opinion, Kyle should get a raise.

This is one of the cleanest self storage facilities in the east valley! The staff has always been friendly and super helpful! Thank you Saindra McGarry for helping me with my access codes, and for helping to download and understand the Public Storage app!!! You were very helpful and made my day!

Storage is expensive and they are raising prices during covid.

Kyle was very friendly and professional!

Kyle was very helpful in helping me choose the right storage unit for my needs.

I am very pleased with the service I received from Kyle at Public Storage. He was really awesome! He took the time with me to discuss all the details I needed and wanted to know about my trailer storage. I am glad I chose this business for my storage needs. Thanks so much Kyle!

Katie there is amazing.she definitely goes above and beyond to help out with answering questions. It's was easy and fast.

Great place to rent, customer service is always wonderful and Katie was very helpful and was able to help with all my questions.