Public Storage Self-Storage Units at 3280 E Chandler Heights Rd, Gilbert, AZ

I have to say I had the best experience ever with this public storage. Carla was nothing but amazing and super helpful. She helped me get my issues situated out like never before. She was on it and willing to do what she could from her part to keep a costumer happy. I couldn’t have done it without Carla. She is the prime example of what it is to be a hardworking individual. If I rent out a storage unit again I’ll make it for sure be in this location just because Carla made me have the best experience ever. She definitely deserves a lot for being as amazing as she is!!

I stopped in at this location to see units and get pricing. Mary was very helpful and knowledgeable and when I am ready to get a unit this is the place I will definitely get it .the customer service alone is worth renting here.

Went down to the good ol storage units to get me a nice air conditioned unit. When I arrived I was greeted by the lovely Carla with a smile. Carla made it nice and simple to get what I needed with the help she gave me. 5/5 she is awesome

Clean facility with excellent customer service.

Very professional thanks!!

Carla has been fantastic from the beginning. Great customer service very clean and neat office and grounds

Carla was wonderful and very helpful. Had talked to her several times on phone. Loved the service.

Love this location…because Carla is the best! Always pleasant and helpful. Look forward to seeing her every month!

Awesome service and get prices, very clean and the employees are amazing

Great customer service. Clean and friendly😁 Absolutely love renting from them. Thank you for your service.

I’ve been storing my furniture here for almost a year and Ms Carla is always so helpful and kind. All of my questions are always answered, she is a great problem solver!

This inside storage unit has everything I need and a great price! Both property managers Carla and Cayman are fantastic, friendly and always go above and beyond! The facility is beautiful and clean. I'm so happy I found this place!

Carla is awesome!!!

Carla was awesome. Super attentive to details and very professional.

Jacob and Carla were awesome! Very friendly!

Carla is very helpful

Have been doing business with this location for a little over a year now. Have had nothing but pleasant experiences with the staff and would absolutely recommend this location to a friend.

This place is awesome

Wonderful service would come back anytime. Wonderful lady Carla at front desk.

Great customer service thank you Carla

Carla was great and went above and beyond to help my wife and I get in our unit. 💖

awesome service!

Carla is a joy to work with! She is extremely knowledgeable and personable. Over the course of 5 years she has assisted us with both personal storage and business storage needs. An outstanding representative of Public Storage providing exceptional customer service.

Carla is awesome and is very helpful.

Awesome customer service!

Very nice

I rarely post reviews, but my experience with this location has been STELLAR! All the employees are super helpful and informative but Carla rolls out the red carpet treatment of customer services!!! Facility is well maintained, and secure! Thanks guys!!!

Carla is AMAZING! Always so helpful!

The front lady is extremely helpful, polite and professional. The parking lot and buildings are kept very clean. 10/10 would highly recommend to anyone! Very clean and professional storage unit

Carla is the best person you can ever have at public storage. She has help me with so much she always there for me and others I'm sure ' very sweet person and very understanding ' Carla is a keeper 💖 😘plus the best manager u can ever have 🤗

Carla is Awesome! She’s has helped me for the last month! She remembers me and is amazingly helpful!!!

Carla and katlenn are the kindest office management I’ve ever met and dealt with at public storage. They have always helped me answering all my questions filling all my needs and requests regarding business with public storage, and because of the way they treat their customers with kindness I will always refer people to public storage at this location.

We went to rent storage space. Select and Stefani were amazing. They provided us above and beyond customer service they deserve raise. Please keep up your great service. Thank you so much Yesterday went to public storage to do payment for my space. As the same time complaining about the monthly payments getting expensive. The customer service person Lynn listen care fully and help me by reducing next month payments. Lynn thank you for helping me out .you are the best

Great place, Lyn is very helpful and prompt with any questions I've had, highly recommend

Great facility- easy to rent online, easy to check in and front office super helpful!

Such easy access and love the app, HOWEVER, we've only had storage here for about 4 months and they are already increasing our rent by $30 with no explanation why! We would have never done business if we knew it would increase so soon. And it probably will again with no reason! Absolutely ridiculous and so wrong.

Stellar service and comfortable ac! Can’t beat it!

Carla is amazing. I ended up with 2 units for personal reasons and caused my own problems. While i have left messages, she is very propmt in returning my calls. And called me when needed due to some circumstances. Clean facility! Highly recommend.

Did everyone else just get raised. By 65 a month Bill was normally 150 it’s gone up to 239 in less than eight months the one thing public storage does is they will raise your rates every month they use the same system as the airlines and hotels so they can rip you off as much as they possibly can get away with her yet everybody to look at your bills for storage with this company I just got notice of the $65 increase for one month going forward how is it when this is just a building which is the cheapest thing to build can I continue to raise your rates it’s because they don’t use contracts they only use month-to-month so you’re never locked in shame on public storage you already make a killing on all your units

Carla was super helpful! We ended up going to another location closer to us, but highly recommend this location to anyone who is looking for a storage space near by. Great customer service from Carla!

Best price in town, literally called everhwere!

Heather was awesome!

Able to help immediately and made the process incredibly easy.

Better rates then anywhere else!

Great customer service!

Carla has been super helpful! Appreciate her so much!

Wonderful staff, took care of me!

Excellent service

Service was excellent and Jessica was awesome!

Great service !

Carla is the best!

Carla was very helpful

Karla was extremely nice and very professional. Very helpful. Process was quick and efficient, but not rushed. Highly recommend this location!

Very clean and professional place. It’s very secure and the staff is super nice and helpful

Carla is Awesome

Carla was very helpful with my lock issue.

Carla the manager is the sweetest employee she was very professional and helpful with some questions I had , it’s always a treat to see her face when I visit my local public storage 5 stars

Jessica and Carla provided me with excellent customer service today. I would reccomend this facilty to anyone, no ribeye included

Carla was very helpful in getting us a unit quickly and solving an issue I was having with the app. Great customer service.

Carla was amazing she was very helpful and kind.

Carla was awesome in helping me get my spaces!! She went above and beyond!

GREAT EXPERIENCE!!! Very welcoming, knowledgeable and friendly staff! Thank you Carla!!

Carla assisted me in getting setup for a 10x5, found out I needed a bigger unit, so she assisted me in upgrading unit in a seamless manner. Thanks for the help Carla!

Carla the manager is friendly, professional and very helpful. I coordinated a long distance move with her that required several phone calls. Each time she responded quickly despite her busy schedule. Everything went smoothly thanks to her help, conscientiousness and attention to detail. Refreshing ! I would give 10 stars if I could !

I want to tell everyone how special this location is. Ms. Carla has a very welcoming personality and offers personalized service that went above and beyond my expectations. I would highly recommend doing business with this location and especially Ms. Carla, the property manager!

Carla is first class manager. She worked with my Mother and I too rent a large unit. For all your rental needs go here!

Carla is super!

Carla’s customer service was great! For even better service try the queen creek location and see Jerry. Both keep their properties very clean.

Great service here, especially: Katlenn who help me get a larger storage here since I underestimate what I had, she help me get a larger space here to fit all my stuff from San Francisco, California, she was a great help and showing me the right space to get, Thanks again! Katlenn for going out and giving us super great customer service!

Jason was really good service. the storage was clean, nice.

Groovy

Katelyn was beyond amazing helping us while we performed some work at the facility. Very professional and always with a smile. Had the facility clean and organized. Thanks for all your help!

Tommy helped. Me out a few minutes before closing. He was so polite and efficient.

Way to Kaitleen. I think or hope I spelled your name right. Thanks again for answering all my questions and concerns.

Jerry was very helpful and pleasant. He explained everything and answered all our questions.

Jason was very helpful, friendly, and professional during our rental process.

Jason did an awesome job and was very helpful. Will definitely will be coming back if I ever need storage again

My experience dealing with Kaitleen was above and beyond, she was very courteous, respectful. The information she for providedme over the phone was exceptional. I would recommend this storage place to anybody that lives in the local area.

Kaitleen was highly intelligent and answered all my concerning questions.Just the fact she showed up with a smile goes a long ways in my book hard to find employees that enjoy customer service. I also love the fact the property is spotless and and highly respectful. I'm going to tell all my friends if they need a storage place to go there. Thank you Kaitleen for your hard work and turning it into an enjoyable experience and taking all the stress out if my day..

Very good Customer service Thank you Katlenn you are awesome

Katlenn is very good at her job. Shes very friendly

Katlenn was awesome and answered all my questions!

Love this place!!! Everyone is super helpful. Never had any bad experiences. Anytime I need something the office is happy to help. Wish I could give this place 10 stars!! Will continue to use them as long as they are here!!!

Front office guy, Tommy, made renting quick and easy. Very helpful and friendly. Have rented here before. Great Place.

Jason was completely helpful. Helped us close out our account even though we're from out of town. Thank you so much for going out of your way to help Jason. It was a hot day and you helped us out tremendously

Customer service is awesome here. Jerry is a very friendly employee and was very helpful when I vacated. I would highly recommend this location.

Customer service was excellent! Property manager was helpful & extremely nice. Loved it.

So nice and professional. Made me feel completely comfortable leaving my stuff here. 😁👍👍👍👍👍

Great service. 5 star all the way!!!

I was trying to unlock the lock on my unit and was not able to. Jerry went back with me and helped me get into the unit. He was TERRIFIC!!!

Jerry provided excellent customer service. I would recommend Public Storage to all my friends.

Jerry is a great individual. Very kind and willing to work with you. I would suggest to anyone that this place has a great customer service representative.

Such a nice place and so friendly. Shania is always so helpful and pleasant. Thanks for all the help!

I’ve been using this Public Storage for about 5 years and I would recommend it to anyone who expects awesome customer service and a very clean place to keep your own things!

Shania and Selest went out of their way to make sure our move across country was a success. Handled many questions and also managed the storage in a way that we could get two close climatized units. Super friendly as well!

Selest in customer service is excellent and she helped me with everything when I came in

Jerry in the front office went above and beyond! He was extremely helpful and nice. Definitely choose this location!

Highly recommend staff is amazing and very respectful. Selest was very helpful with helping to meet my needs

Cheaters

Excellent in more

Jerry was very pleasant and helped me with all of my storage issue. Thx!!

Glad to rent here! Staff is professional and customer focused. Units are well-maintained and good security.

Chelsea is awesome!

Chelsea was amazing and very accommodating to my special needs to get a new unit. Highly recommend.

Chelsea did an excellent job providing the info and great customer service!!!

Chelsea - amazing service and she was so nice!!!!

Chelsea was great. She walked me through the whole process of storing my belongings. Great customer service.

Christopher was very helpful on explaining everything. I was on and out of the office in 10 minutes. I would highly recommend this location

Selest is Amazing! Very professional and courteous! Location is always clean.

Chelsea is awesome

Do not use this place!!! They are the most expensive and could careless about their customers!! The manager however is very nice!!! And hope you don't have to be anywhere when you stop in to pay cause you will wait at least 20 mins almost every visit!!! All in all find a different storeage company!!!

Selest is the best! She really cares about the customer! Her customer Service is on point. Some people can take a pointer or two from her! Thank you for all you do Selest. I am only giving 5stars because of her!!

Chelsea was really nice ana profesional.

(Pubic storage)This is the best moving company to man !!! I really appreciate your help very respectful TRACRY AND ANDREW

Chelsea was very professional and knowlegable..

Chelsea was super helpful and made reserving the unit process super easy.

Chelsea was very helpful and informative. Great service all around!

Chelsea was great and Jerry helped me last week both are super awesome would come again

Chelsea was very nice and excellent employee

I asked for directions and Chelsea was very helpful, great experience!

Chelsea was extremely helpful and kind. I only needed 1 box and bubble wrap to ship a package quickly. Her customer service was above and beyond! Thank you!

An amazing property. Chelsea was so great at getting us into our unit when we lost our keys. Christmas saved!

Chelsea is awesome!

Selest is the best! She went through everything very thoroughly and made me feel like our stuff would be very safe while in storage here. She was one on one and let me see the unit before signing the paperwork. They have moving supplies in office that you can buy for moving ease!

Love the friendly service here. Selest and Chelsea are terrific!

Longtime customer. Had an issue today and was assisted by Chelsea. She was very helpful with my concern, handled everything promptly and was very responsive.

The customer service was good at this location, but I was disappointed in the condition of the unit itself. The unit was very dirty and musty, and there were a lot of spiders on my belongings when I removed them after only 2 months of storage. They also sold me a "drive up" unit, but you could not drive up to the unit because it was in a corner and blocked by a dumpster.

Chelsea was very delightful, helpful, and great to work with. Would recommend this place to anyone looking for storage.

Chelsea very friendly and helpful! She made our moving experience enjoyable.

Chelsea was absolutely amazing!!!! She made this a smooth transition!! So glad I came here!!

Chelsea provides great service, and is very helpful with giving information about storage units.

Sandie Carla and select their awesome thanks for all

Chelsea's service was awesome would rent here again

This is a great area to rent. Thank you Selest.

Chelsea is awsome,a beautiful smile. very helpful.

I like this storage unit and the employees Selest and Sandi especially Sandi and I'll definitely come back here again.

Selest and team were amazing!!! Jerry the trainee was wonderful!!!! Thanks for your help!!!

Selest was very friendly and made the rental process easy. Thank you!!!

Celeste was super friendly and got us in quickly with ease! Very pleased

Celeste and Sandie are the best!! Super friendly and accommodating!! Great move-in specials!!

Carla was awesome helping me today!

Just recently downsized units and it was very easy to do thanks to Carla the property manager on duty.

Celeste will hang up on you and Craig Ford their District supervisor will tell you he cant talk to you. All after they close out the units in the middle of your Move. I was a two unit customer for over six months. And after I disputed it and ask for a refund 4 days into the month they closed me out on, they reopened them and didn't tell me. All after I went and got another unit down the street. The only way I found out was I got an email reminder letting me know they were gonna take another payment from my checking account. The only way I knew they closed them was I got an email. No calls like they say. Nothing! Save your money, go some place else.

Awesome facility! Super clean and secure! Staff is great, very friendly and full of smiles! Best bang for your buck!

Carla and Kelsey worked so hard to find me the perfect size unit for a great price. These ladies greeted me when I came in, and never stop smiling as they work hard to find the ideal location for me. So glad they're in the neighborhood!

Great staff and great facility. Grounds are always kept clean and well run. The staff here is very friendly and helpful. They are always ready to accommodate and provide excellent service. Would highly recommend to anyone looking for storage. 5 stars!

Selest is the best!! If you need storage I highly recommend this location. Thank you Selest!!

Got a great deal on my storage unit with the first month for only a $1. Great location and easy to get to. I recommend you come here if you need storage. Selest and Justice are Amazing!! Thank you for the excellent customer service!!

Joesph was wonderful he helped me get my unit set up quickly and was great about answering all the questions I had.

Craig is an asset to your business he is welcoming and has great customer service. I will be coming here every time I need to store anything!!! Thank you Craig!!!

Selest was amazing and so easy to work with. Very knowledgeable and made the process quick and painless. Highly recommend this facility and the staff. Craig - the manager was helpful with my insurance question as well. I was given a pamphlet as well to read more. Thanks guys!!

Service there was excellent. We are very happy to have chosen this storage.

This public storage is extremely accommodating. We rented a unit before our house sold, our house sold in one day, so we needed a large unit. We came in and explained the issue and they kindly switched us to a larger unit without charging us any new fees. Also gave us the promotional cost online! They were awesome and super easy to work with!

One of the most professional places but also the younger lady that works in the office was very curtious she consistently checked to make sure I had everything needed

Great place to store helpful staff.

Selest was amazing helping us out. Great facility and easy access.

Clean and nice facility. Organized and great staff. Celeste and Dante were great to work with.

Great location and service.

Continuously raising prices, most recent jump was $22 in the last month. Moved my 10x10 out for it.

Excellent customer service, got me a great discount, and facility is immaculate.

We just moved to AZ from Boise, ID and needed a place to store our stuff while we look for a home. Public Storage was close to where we are staying temporarily and has a great move in special. We went in to the leasing office to look over everything and it was awesome! Joseph was friendly and gave us all the information we needed and answered all our questions. Great and easy customer service. Thank you!

On site manager was very helpful. Thanks!

Went in to inquire about a mid sized storage unit and the two ladies at the desk (Sherry and Selest) were very helpful and friendly. I definitely would recommend this facility if you like easy, friendly and informative care for all your needs.

Sherry was so friendly and helpful with my needs

Great service and welcoming. Store manager Selest was very kind and helpful. I would recommend this location 100%.

Thank you Christina! Awesome customer servicer, very helpful and friendly. This is my second year using Public Storage to store my stuff.

Great storage facility.

Awesome and easy Celeste made a breeze

do any have electrical outlets?

Easy, convenient

Rates increase every few months. Have only had this storage unit a year and it’s alreasy increased in price 3 separate times. They get you in intially with cheap prices but then slowly raise the price every 2 months. Started at $100 rental. Now they want to charge me $170.

Great place I came to help a buddy store some stuff, great service definitely will be coming here when I need storage!

Came in today to help my elderly father pay his bill catie was amazing very knowledgeable an patient with us i highly recommend this store to anyone looking for storage

Excellent service. Friendly staff. Very helpful. Selest and Catie are very knowledgeable. Would definetley recommend. good price point.

Great service. Very organized and through. Property is clean and Celeste provided excellent customer service.

Only hassle free place I've been so far, would 100% recommend. See if you can be helped by Kirsten since that's who helped me

Super amazing manager. Honestly she made my move in super easy and gave me all the information I requested. Clean property and great customer service.

Just another storage unit that increases rates after 60 days or so. And if an auction is coming up oh you better not be remotely late with a payment.

Came in earlier today in a rush looking for a unit for my family’s belongings after a long move. Was lucky enough to come in contact with Selest and Kirsten. Both ladies were VERY helpful as well as personable. I would recommend this place to anyone

Celeste, the manager, was very knowledgeable and obtaining a storage unit was easy. The facility is nice. Ben was extremely helpful to close our my account when we were finished with the unit.

Selest made my rental quick and easy and very painless! Come and see her when you need some extra space!

This place is awesome. They give you a choice of indoor or outdoor. Outdoor being more convenient if you need to access your stored stuff often. The 5 by 10 unit we rent is clean and well worth the money. The girl at the front desk is friendly and polite. She took us around to see the other sizes as well. She was even helped us choose the best size for our needs. She explained the paperwork in detail and answered questions. The property is well lit and very safe if you're going after dark. They have carts for moving heavy items. There's even a bathroom. Dogs are allowed to accompany you but they must remain on a leash for theirs' and everyone's safety. The only thing I would change is that you are required to purchase a lock you can't use any where else when you're done renting the storage unit.

Joseph was the best! He showed me the unit, went over the information with me and make sure I was completely happy with my move in. Thank you!

Awesome Place, Very Clean and Friendly Staff.

Great staff and the facility is extremely clean and well kept. Proud to store my assets here!

Selest & Kristen gave good customer service with a smile. I’m thinking of actually renting another space just to see their faces. Can you say “STORAGE WARS 2019!”

Was the cleanest, friendliest, and most helpful storage unit we have ever used.

Selest was awesome. Very professional. Very clean facility and close to home!!

Very impressive units I really like the lock they sell you. Tracy at the front counter was very helpful and knowledgeable about the property

All I can say about this place is three words: THANK YOU SELEST. You really are heaven sent !! In a desperate attempt to find a storage place for everything in my home I came upon this place however when I arrived the place was closed. Fortunately I had good luck today since I haven’t had any in a while and Selest opened up the place for me SHOWED ME EVERY LOCKER AVAILABLE IN ALL SIZES and then helped me pick the best unit possible all while she should be closing up and going home to her family. She even helped me get a really good price rate cause she knew how stressed I was and how much I needed this unit. If you’re ever looking for a place to leave your things for a little while public storage on chandler heights is it but only if Selest helps you !! Thank you again !!

These guys are fast and friendly. No nonsense and they didn't try too hard to upsell me on boxes or tape. I was slso concerned with all the recent rain that the unit may have gotten wet but when we check it had stayed high and dry.

I came into make a payment and Macy was very nice

Storage is never fun but was a pleasant experience and Stefanie was very helpful!!!

Select is the perfect mixture of friendliness and professionalism. She is very knowledgeable about the business and makes the customer feel comfortable at all stages of the transaction. I hope she stays around for a long time.

Selest and Stefani made the process very easy and simple, they went above and beyond on Saturday to make sure we could get a unit. Thanks ladies for taking good care of us.

Stefanie and Seleste were great! Very helpful and accommodating to our needs. Place is super clean and easy access.

Selest was absolutely amazing for us today. She was polite, professional, and very courteous. The facilities are well maintained and very clean while still being priced slightly lower than other local competition. Would highly recommend you give them an opportunity to earn your business.

Location is clean and well maintained. No issues with the staff, they are well trained and professional. Most of the 4+ star reviews come from the on site staff asking you to add a review at the end of the initial rental process and are well-deserved. However plan on a 30+% price increase after your first few months. The postcard they sent said it was to maintain the high standards of the location.

Super friendly! The grounds keeper remembers me by name which I appreciate. Would recommend this particular Public Storage!!

What a great place to store stuff at.

Selest and Stefani were great. They got me leased quickly and took great care of all my needs. I would recommend this location to future customers

Selest was AMAZING!

Awesome place to rent a storage unit! Super clean, centrally located and the staff is phenomenal!!!

Great customer service and great deals👍

In my brief stay so far for the past month at the Chandler Heights at Higley Public Storage facility in Gilbert, Celeste, Macy and staff have always been very professional and helpful with my stay there during difficult circumstances and the facility is very clean, secure and organized! I highly recommend this affordable storage facility for whomever is seeking public storage for however long they would need it!

This has been Storage home for a few years. Great Service and Brandi The Property Manager is great.

Great service from Ariah! She's awesome!

Selest and Adam were great! They need a raise.

Nice clean facility, units are well-kept and the staff is friendly and helpful, pretty fast check-in using their online system.

Great experience. Almost went for too big of a unit, Macy and Selest helped me out and saved me money by helping me make sure i got the right size and they were great. :)

Quick and friendly staff, thanks Selest.

The manager, Seleste, is very professional, very helpful, very knowledgeable, gave great suggestions and made the whole experience SO pleasant. I'm so glad I chose this facility. I've seen her several times since my initial visit to get my unit, and each time I see her she's as friendly as the first time. I've also seen her interact with other customers and she treats everyone so great - thank you Seleste!!

Haylee is so nice and always helpful! Great clean location

Great rates, easy access, always clean. Haylee has helped me a few times with my questions and changes, very knowledgeable, goes above and beyond, great staff!

Great customer service, really nice people and they walk you through everything.

Great management team. Thanks Selest!

Very friendly and helpful been there twice this month and had a great experience both times!

5 stars for Public Storage and employee “Selest” who We found very helpful and accommodating. Selest processed our rental agreement quick and easy and were on our way, Moved our stuff in yesterday. Thanks you Selest!, Marvin

Great job Selest, you rock!!! Thank you so much for the help.

Selest was so friendly and got me set up with my storage unit very fast. The facility is beautiful! Thank you Selest!

I've been using this facility for about two years now and have had a great experience with it thus far, clean units, well lit, reasonably priced. I went in recently to talk to someone about possibly changing my unit size. Haylee helped me out and she was so great! Some places will try to convince you that you need a bigger unit so you pay more, but Haylee didn't make me feel pressured at all. Excellent customer service.

Brandi was great. Fabulous service.

It is so nice to have a quality, yet affordable storage solution nearby. I use it for my business. The team here is professional and helpful. Access to your unit it easy, with both indoor and outdoor options. I highly recommend. Beware. I am changing my review from 5 stars to 2 stare. PS will steadily increase your rates annually. It is arbitrary and they will claim it is simply the cost of doing business. However, you can see that they are charging less for larger units than they are mine. I have put in several calls to the District Manager to request a consistent rate. In return, I am willing to guarantee to keep the unit for several years. But the DM has ignored my calls. Just be aware that this place may be good for short term storage, but not long term.

Friendly staff

Donna was a big help and pleasant to deal with.

Service is great, Nancy explained everything in detail and made it easy to make a decision on the unit.

Clean units. Easy access.

And she was extremely knowledgeable of all storage lockers, showed me the different units and gave me all the information in renting a locker excellent service

The facility was very clean and I really appreciated that the storage units were air conditioned. One of the reasons why I choose to use. Public Storage. Nancy, the manger, was very helpful and clearly explainded everything I needed to know. She showed me two differ unit sizes, I choose the one with less square footage with the understanding that I could later decide on the largter unit if I needed it. Although she encouraged me to purchase insurance, I declined after reading a remark in the contract that I could decline this coverage. Nancy was helpful in showing other packing products available at the store .

Great service

Great Job! Nancy made everything easy!

Prompt service, thanks for all your help, Nancy!

Talked with the agent about renting a unit. She answered all question and was very helpful. Great Job Nancy. Will be renting here, great front office and great location. Thanks Returned on 9/14 and rented a unit, Manager Donna was Great, Provided all information. Showed the facility to us. Paperwork was minimal, She insured all codes were working and the lock worked. Great Location. Thanks

Nancy was awesome. Knew who I was and greeted me by name.

Brandi was so very helpful and friendly. We appreciate her service.

Very friendly and helpful!

Sweet service

Brandi was great

Brandi was super helpful and knowledgeable. Thanks for the help! (:

Very helpfull

Great customer service since I have been with them. It makes up the hidden fees that came out after I reserved my unit online.

Nice facility. But they keep raising their prices. Going to have to leave.

Brandi was a great help

Kayla was very helpful, though seemed to have her hands tied without a way to offer multi unit discounts for existing customers.

Kayla was wonderful. Thank you for great service.

Very helpfull

Kayla did a great job helping me out

Tammy was great, the computer put me at a different location that what I needed so she helped me coordinate the transfer and set me up with everything I needed! Fast, friendly, and flexible!

Just rented a really nice unit at the South Gilbert location on Chandler Heights! Excellent service by Ashleigh and Brandi...they were of great help and really appreciated their expertise!!! Thanks ladies!

Great customer service answered I my questions and easy move-in.

Very professional and courteous, Brandi was GREAT!

Very clean & friendly

Love the units and location! Brandi was supper helpful and friendly when I talked to her and she convicted me to use public storage over everyone else!

I read all these reviews when i started renting. Been a customer for about 18 months. I am curious how many of the people rating 5 stars feel the same after the continual rate increases and the customer service you get after you try to change or discuss rate hikes. My rate was $89 when I started. My rate gradually increased and now at $148/month. I went in to discuss and not negotiable. I decided I would down grade and get a smaller unit and was told the going rate for a unit with half the space was $108. I asked if I could reserve online for the online price of $78 and again the answer is no. I called and talked to supervisor at customer service center and asked why, if I am a good paying customer wanting a smaller space why I can't have the same price as a brand new customer that has not been a loyal customer for 18 months. That's just the rules, she stated. I said, then you would rather that I cancel and move my items down the street than give me the same price as you currently advertise online and she said YES. I suppose they have never heard the motto it's easier to keep a customer then make a new one. I will be moving my items down the street .9 miles for $69.00 a month at the cube storage facility. They will guarantee my rate for a year if I pay in advance. Hopefully somebody will read this and decide to go down the street as well!

Kayla went above and beyond and was super helpful with any questions and concerns we had.

Kayla was awesome and super helpful!!!!!

Kayla and Brandi helped me so much when I was looking for a compartment!

Easy to sign up for online, but just as easy when coming in to finish the rental. Love that locks are provided too.

Clean and easy place for storage. Brandi was a big help.

Super Clean.

Clean property good service

Great customer service!! Brandi and Mike are well versed in knowledge of products and features. Keep up the work guys.

Brandi and Christina were very polite and professional. No issues with facility. Unit was nice and clean. Defiantly will use again.

Had to be in and out to get to work she made sure everything was go to go in about 15 minutes. Was able to get some supplies and if you don't use them you can return easy.

Very helpful and thorough. Clean and easy to access. Love the security and location. Mike was super cool, extremely professional and competent .

Went in for information. Michael and Brandi were beyond helpful and it was sone of the best customer service I've had when needing help.

Mike and Brandi were very helpful and happy to take my payment

Because Shannon is Amazing😆

Clean, great location and Christine the manager is outstanding. She goes above and beyond to assist with finding the perfect size units for you.

The Property Is Very Clean.Christina Was Awesome,Great Customer Service.

Heather was great to work with when getting a storage unit!! She has great customer service:) if you want a storage unit come to this one you'll love it!

No complaints here. I reserved online and once I went to the location, Christina showed me the unit and quickly got me through the paperwork. Very professional and friendly. I like all the video surveillance and the keypunch to get into the climate controlled area as well.

Great service, and good rates.

Definitely liked this place and will be referring like mad. Heather was extremely helpful. She saw that I was in a hurry pacing around my truck, so she clocked in and opened up 15 min early and sold me a unit and got me on my way.

Excellent customer service manager went out of his way to get me into my unit that I had forgotten my keys for

This was a great experience! The staff was extremely helpful and friendly. They were able to help us make decisions on storage size and offer solutions for an affordable price! We greatly appreciated they didn't try to up-sell us on things we didn't need.

There's never any toilet paper in the bathroom. When I visited my unit today, there wasn't even a bag in the trash can. A properly stocked bathroom is very important, as every woman in the world can attest.

Connie is absolutely amazing! From the beginning she has provided excellent customer service and has been an absolute pleasure to work with. Thanks Connie!

My experience at Public Storage has been wonderful. Customer service by Connie has been exemplary. I would use them again in a heartbeat.

Beautiful facility. And Connie is amazing. So helpful.

Just moved in with 6 jumbo units. Manager Connie is a breeze to work with. Very professional. Easy to work with and supports our needs.

Perfect! Connie was helpful and this place is amazing! Fantastic

Connie is so knowlegable, helpful and efficient. A great resource for us, first-time self storage customers. Thanks, Connie!

Sharon was a huge help highly recommend Public Storage!!!!!!

What a blessing it is to have patient, compassionate and very helpful people assisting me with my storage needs. Connie is amazing. At a time when life seemed overwhelmingly difficult, Connie guided me through the process of selecting the appropriate size of storage unit, which was clean and easy to get to. She patiently explained the storage agreement, watching me to make sure I was understanding what she was saying before moving on to the next topic. I really was in a mental fog and needed the extra help. I've been in to the office a few times now with questions, and have dealt with two additional staff members who were also cheerful, willing and able to help. I know that I'll choose Public Storage again if & when I ever need to store my things in the future. P.S. Thank you, Connie!

So far so good...Sharon was great. Friendly, professional and a great sense of humor. Facility was new and clean. Seems like the kind of place where if you have a problem, they are going to care about it and help.

What an awesome experience. So far so good. Sharon made this rental experience worry free. Her enthusiasm, simply made this stressful time bearable. Thank U!!! U Rock!! She"s Great!!!!

5.0 star rating 7/2/2015 Great storage unit. Connie was so helpful, with all my moving in needs. Would recommend to anyone needing storage!

We highly recommend this Facility. The Staff lead by "Connie" the Manager are excellent. The location is extremely clean, neat, & secure. Access and turn around capability works well even for tractor Trailer Riggs. The have a cold water drinking fountain & clean restrooms. The value for the per square foot rented is well with in reason. The front of the location and the office area is always clean & neat.

Great team, great experience, great location! Especially Connie (but also the rest of the team), helped us find the right storage units for our needs, answered all our questions if a friendly and professional way & provided a great service overall. I highly recommend this place!!!

Good people at this location!

This is a GREAT facility and Connie, the manager, was Excellent! She explained everything to us so we understood all the details and our check-in experience was a speedy and effortless process! An overall Great Job

It is in a great location and the new property. Always willing to work with you!

Amazing experience with the PS team today during my initial signup. Ali and Jordan were extremely efficient and on top of every detail. Connie is a sweetheart! Thanks PS team!

Great opportunity and availability. Like the location very convenient.

Came in to purchase some stuff to protect my grandmother's China and Ryan was super helpful and showed me all the different items and even how to pack them! And she took the liberty to carry everything to my car as well!

Ryan at Public Storage was very professional and outstanding and very patient with us , well pleased!

Great location, easy access, NEW facility = Clean and sparkling. Serves as functional extra office space for my growing small business just across the street. Climate controlled to protect my belongings... Connie the manager is friendly, easy to work with... always there to answer any questions.

This is a brand new facility with easy access, plus you get a discounted rate if you sign up online. Connie is the Property Manager, and lives onsite so she is available to show the storage units and answer all your questions prior to signing any paperwork. They sell boxes, packaging tape, and moving blankets, so everything you put in storage can be packed away neatly & securely to ensure nothing gets damaged. The best part was learning my first month's rent cost was only $1.00!! :)

This is a brand new location and perfectly situated. The reason we picked it is all because of Connie! Her friendliness and willing to go the extra mile is exceptional! Connie demonstrates what customer service is all about and makes sure all the customers are taken care of and happy. Connie is definitely the reason I will recommend Public Storage and this location to my friends and family. Thank you Connie for everything and always being there for us with a smile. We are very happy with our Public Storage Unit and Connie! If you are looking for a very clean, well designed with a great location Storage in Gilbert go see Connie at Public Storage. Thanks!!

Brand new and clean facility. We reserved online and were called to confirm our moving date. Check-in process was fast. We rented both outside and air-cooled units, we were excited to see the locks were provided. Security and gate access rules were stressed numerous times. Facility appears to be installed with many drains to prevent flooding of storage units. No dumpsters are available to renters which helps eliminate dumping by tenants; keeps a clean appearance. We have not been there after dark yet, so do not know what lighting is like of if you can see into the units? The only issue I had was not with the staff who was wonderful, it is actually with the design of the perimeter fence. CPTED (Crime Prevention Through Environmental Design) which are principals used in designing structures was not used to prevent access by unauthorized users in the security of the perimeter fence. To the west of the entry gate, the fence is built right next to the brick tower marquee between the storage facility and Walgreens. This marquee provides steps to allow subjects easy access over the fence. On the inside of the fence, the dirt and gravel is built up to allow subjects access back over the fence to the outside. This is a design issue but wanted to be very transparent about the concern. The security cameras help to reduce the risk of entry by unauthorized users.

Super friendly staff. Facility is brand new so it's super clean. Was impressed with the prices for climate controlled units and moved in!

We found this facility traveling across Chandler Heights Road and watched it being built. We made a reservation online and visited to check the units. Ryan was great in filling us in on the features and showing us the different units, inside and out. She advised us on the packing items, boxes ect. and made suggestions when we needed them. We are very comfortable with our choice of a 10X20 outside unit.

This is a newly opened location for Public Storage. It is in a great location and the new property is bright and clean. My first encounter was Connie who was very courteous and helpful. She drove me to my new unit, instructed me and the particulars of access and policies. The entire registration process was quick and painless. Thank you Connie and Public Storage.

Connie and Ryan are very helpful, got me in the unit I needed and the experience was delightful. Thank You!

Connie was very knowledgeable on providing information on what would work for me. The service was outstanding!!!

I visited this store to inquire about storage because I am moving and eventually will need storage between moves. I was impressed by the customer service from Connie and Ryan and will be storing here when I need it.