No one is never in the office, or managing property, they do not return phone calls. Homeless people on property dogs not on leash roaming around. Seen a guy with a hack saw to a unit.
Beware
To many other facilities close to the area
Not what you would expect for being in Gilbert,Arizona
Do not rent from here.
They never answer the phone and the office is always empty where are the employees?
Sandy was very helpful in handling our storage needs
I’ve been coming to this storage for a while now and have no complaints, it’s very clean and well kept, Tashema is one of the employees here and is always very kind and helpful, good to see people who care!
Tashema is an exceptional manager, and the facility is wonderful.
Sandy is awesome! Great customer service. Glad we decided to rent units here. 😃
Tashima was wonderful and extremely helpful!
Easy move in, easy move out. Can't complain👍🏻
Danielle was great easy access to the space wonderful job
Danielle was incredibly helpful in the setup process and made things very welcoming.
Danielle is amazing she helped me get the information I needed it thank you
Danielle gave great customer service. She was a big help and answered all our questions.
Tashema , thank you for processing my payment !
Very clean facility , Great Level of customer service from Sandy
Sandy was very helpful from move in to move out. Clean facility there was always a cart available.
I would highly recommend this storage to anyone! We had a very friendly encounter with Sandy who is a very kind lady.
Why am I here any you aren’t? I’ve been waiting almost thirty minutes and nobody is answering the phone !!!!!!
Sandy was very helpful they process
I give this storage company a A+ review. The lady inside (Sandy) is the most friendliest person. She is very happy to help you with your needs. The units are very clean. I would recommend this place and also the lovely lady Sandy to anyone. Great Great place.
Went into the office and spoke to Katie regarding my account. She was able to answer my questions and then if she did not know one she reached out to management.
So very helpful!
Our experience with Sandy at the 750 N Cooper Road location was Amazing, as always. Sandy is always professional, friendly and willing to go the extra mile for her customers. We won't rent from anyone else because of the Great Team at this Location!
This place is great. Helpful staff very knowledgeable and friendly people. I believe she is the manager she is an older lady always trying to find a way to help. Just an update Sandy is the employee I'm trying to give praise too
Sandy was very friendly 😊👌
I have used this storage unit for a good amount of time!! I feel safe here and I have not had any problems. I often visit, to grab what I may need, and am always greeted by the incredible staff! My absolute favorite is Sandy! Please give that sweet woman a raise- she deserves it!!! My goodness, just a Rockstar of a human. I absolutely adore her kindness and willingness to check on me when I get distracted and sit in my hot car...just a little too long 🔥 🌞 Sandy will bring water out to ya- she will ask if you need a roller cart to help you do your moving. She is alwayyyyys cleaning or sweeping something- I keep telling her to wear a hat....she's gonna get skin cancer out here 😒 maybe y'all could put a shade of some sort over the top of the units to help reduce the heat? Other than that...I have zero complaints haha! Just a lovely company and at least the inside units are nice and air conditioned! They even keep the bathroom clean, which is always appreciated. Thank you again to all the staff, but especially Sandy. This world needs more people like you! #GiveSandyABigRaise 👏
Monday night I reserved a unit online. Tuesday morning I got a call from Sandy checking in with me and making sure all my needs were met and confirmed all my information. When I moved in, Sandy was quick, prompt and EXTREMELY friendly. So far so good!
Sandy was superb with her excellent service and friendliness! She made helpful suggestions and always answered our questions promptly and thoroughly!
I had storage here for quite a while and always had comfort that my belongings were safe. The staff are always pleasant and understanding. Great location for storage, I highly recommend!!!!!
This is an ok storage facility, but they raise their rates every 6 months by $100. Last year we started at $259 and now we are being charged $459. Buying a storage container would have been more cost effective in the long run.
Emma was fantastic she made my trip so much easier. More employees should be like her. She deserves a raise.
Very clean facility and super friendly staff. I asked Emma for help, and she made the process very easy for me.
Quick and easy! Emma was fantastic
Emma is an excellent property manager! She has made a good experience for us at Public Storage.
Emma was great ! Thank you public storage.
Emma was awesome. Thanks for the support
Thank you very much Emma you were very knowledgeable and kind
Emma & Sandy
Were great !!
Excellent service at this location. Emma was very helpful and nice.
I want to thank Emma for her well-spoken explanation and cheerfulness when I needed help understanding my billing. Emma's kind words really turned my day around to the positive, so thank you for that! The facility cleanliness is also excellent.
I have enjoyed renting here the last few years. This location is secure and clean. The staff is friendly and helpful. I greatly appreciate Emma helping me find a cart the other day to help bring in items to my unit.
This is a great storage location in Gilbert AZ. Emma was great to work with. So friendly fun and nice and helpful!
Emma was very helpful when I rented the unit. She was patient with me and took the time to show me the units and explain the payment process.
Emma was great and very welcoming. Professional and great storage facility.
Emma showed me my space and showed me how the lock works. It made my move in really easy!
Emma is AMAZING 5 STAR SERVICE! She is always professional, cheerful, knowledgeable, and helpful. She assisted by providing customer service contact information and I was able to reach an EXCELLENT Customer Service Rep to complete my payment in a timely manner! She followed up with me, then advised she was able to submit a rental request assist and was able to lower my rent after my long rental history. Thank you for going above & beyond! :) Great Location, Clean facility, Excellent customer service! ❤️
I paid for one month rent online and only used my unit for two weeks. Upon me vacating, I let a gal in the office know that I have left and she informed me to leave my unit door open for inspection and to keep my key unlocked which I did. Here we are two days later and I have received three phone calls today being harassed by this office from Sandy, and another lady who refuses to tell me her name, threatening to send me to collections for not paying January’s rent. I moved my stuff in on December 17 and moved my stuff out on January 2. I was informed my account would be closed and now I am being harassed. I will be contacting the BBB and anyone else that I need to, to stop these harassing phone calls. I’ve already told the last gal to place me on her do not call list as she kept talking over me and proceeded to hang up on me. Way to do business so unprofessional!
I met Emma and she provided me great service and was very knowledgeable.
A big shout out to Natalie. Natalie helped me move to a different unit that better met my needs, and it was easy and carefree. It is nice to know the staff is there to help, Thank you!
Emma was the best help we can get was able to get a storage that we needed with an amazing deal 👍👍👍
Natalie was very helpful, she made the entire process super easy. I’ll definitely be coming back to the cooler location for all of my storage needs!
Cristine and Ashley were so helpful and kind!! We Went in today to ask for help with pricing and they went above and beyond to help and accommodate us! Super great customer service and helpful understanding employees! Thank you guys, you’re awesome!!
Thanks for all your help today Tala. You rock!
Thank you Tala for making my move in fast and easy. I had a lot of questions coming in, and they were all answered. The property here is super clean, and the price i got my unit for was way cheaper than anywhere else.
Cristine made the process for us very easy. We came from a 6 hour drive to sign for our unit and get it paid for since the website wouldn’t work me. I appreciate the time she took in getting us everything we needed and showing us our unit. Any questions I had she always had an answer. She is really great and definitely recommend
I highly recommend Public Storage, see Christine, she is super awesome, and her supervisor should give her a raise! The process is super easy, this place is clean and well maintained! Highly recommend it!
After a hard time finding a place to keep my things stored Cristine made it easy to get my stuff situated. The Facilities are very clean, also it easy to find my way around and easy to find help if I need. Thank you again Cristine for making my experience something not to dread. All the help was greatly appreciated.
This review is for Tashema at 2090 S Dobson rd Chandler THANK YOU ! 😊
Cristine is amazing and super helpful! She answered all my questions. Public Storage is lucky to have her!
Girl in the office is very nice. Just moved stuff in the storage unit so I’m going good so far
Christine did a great job helping us select a unit that met our needs and fir our budget. She was professional, friendly, and took the time to get us taken care us. She took us to the unit, showed us the best way to access it and went above and beyond to help us.
We appreciated all her help.
Thank you Tala for walking us through the app! Customer service was fantastic!
The customer service was immaculate
Stopped in to pay my storage unit and had a few questions. Cristine answered all my questions and helped me pay my bill with a friendly attitude.
Cristine, is amazingly awesome and very knowledgeable....Thank you 😀
Great service. Christine was super helpful and very nice!
Rental process is super easy! T showed us two different spaces, and finished the process all within 10 minutes. Facility is also nicer than others i’ve been before.
Rachael made my last day of storing my stuff there, very pleasant. She gave outstanding customer service, which is extremely hard to find these days. She is upbeat, has great personality and energtic. Thanks for making my move out process easy and painless.
I have been using this storage facility for over a year now, and the staff has been nothing but amazing! I recently needed to transfer to a smaller unit, and Rachel made the whole process easy and painless. Within an hour I had my whole unit moved over and secured, including the time it took to do paperwork. Thank you for all that you do!
Rachael helped me finalize the transfer of my unit and was a great help and very friendly and professional
Rachel is absolutely wonderful. She made it a point to introduce herself when first meeting her. She is very friendly and approachable. Made me feel welcome here at our unit.
Rachel was sure to ask and make sure everything was working well with our rental unit and offered to help where possible.
The staff here is very friendly and appreciative feeling welcome every-time we return to This location.
My public storage experience was great the last time I went. Jacob, the staff member answered all the questions I had, since this was my first time. He did an excellent job assiting me and was very helpful!
Thanks for all the help, Jacob!
This place has served me very well for its convenience of location. Ease of access with the app. I was disappointed the issues of the app, but storage location was keen to remind me of my bills and thank you for doing so as I like notifications for important things. They also called to offer to setup the newer version of their app. Thanks you all helped in a pinch.
best storage experience ever. Lacey made it easy from start to finish. friendly and knowledgeable with all my stupid questions. if there was a 6th star it would be hers.
Always super clean. We have an indoor unit so it’s nice and bright in there. We’ve visited our unit at night and we feel safe with the security access control feature on the door but also because every area is lit so bright. We have good piece of mind knowing our personal belongings are secured and we can access those belongings with no friction.
Staff is top-notch as well. They go above and beyond for sure. Lacey is the manager and we usually interact with her when we are around. She is always so supportive; helped us find the right size unit, little things here and there that go a long way in our books, like offering water during the hot months, holding doors for us, offering little trash bags during our move in, and just being personable when we are around. We can’t say enough! Highly recommend this location, it’s the right fit for our community!
Lacey is absolutely exceptional. Upon first arrival I was quite pleasantly surprised. Lacey was extremely welcoming and made me feel good about switching storage facilities.
Lacey gave me a full walkthrough and was thorough about clearly explaining everything. She really made things simple to understand and made me excited to join Public Storage.
Kudos to Amanda. She truly cares for the customers she serves
I called with a few questions about pricing and size. I had the pleasure of speaking with lacey, she was so helpful and sweet! She had answers for all of my questions and really seemed like she cared about me as a customer. 10/10 will recommend public storage for anyone needing storage because of my experience !
Must say this place has to be one of the best storage places because of there amazing employee lacey!! She is absolutely wonderful at what she does. She absolutely will be more then willing to help you. Check out this storage!!
Ok listen lacey is the absolute best employee they have on hand. She will more then out her way to help assist you with anything.. She is such an amazing and nice person. She loves what she does as well. Highly recommend this storage area. Its also very clean here as well but lacey just makes it the best storage to rent.
Lacey was super helpful. She had answers to all my questions.
Very helpful and great service
Nice and clean and very accommodating staff
Lacey was great! Gave me tons of valuable information, and was extremely helpful!
Lacey was extremely helpful and knowledgeable about what she does. I can store my stuff anywhere, but she made Public Storage where I wanted to go!
Staff is friendly and helpful ! Answered all my questions about storage needs.
Great customer service, Lacey was phenomenal!
Storage accessibility for great prices highly recommended go see Lacey she was great!
Lacey was extremely helpful in accommodating with everything we needed !
Lacey was great she helped me through everything!
Good customer service and easy access for my tools and materials, as a contractor.
Very nice, friendly and courteous!
Lacey goes above and beyond with service always gives us friendly reminders very respectful professional and informative!
Lacey is a GEM! Very professional and friendly. Made the whole process easy.
Very kind and helpful person. Thanks Lacey!
Lacey was a huge help with my first in move day. Thanks for creating an amazing first time experience
Awesome customer service! They were able to help me with the perfect size storage very clean location highly recommend.
Nice facility. Easy access to Units. Very cool remote access feature with your phone. Staff is helpful and friendly. Facility is nice and clean, good location, good place to rent.
I highly recommend this location all thanks to Lacey, she was so personable and made the experience easy!
Lacey rocks!!
Best service ever!
Last week I called public storage and spoke with Lacey. She was very knowledgable and helped me find the right size storage for my needs. Lacey assisted me on setting up my storage along with the cart to help put large items in my storage. Lacey went above and beyond I highly recommend this location very clean and secure!
The person I spoke with, Carey, deserves five stars for how much she did to try and help us with our storage unit.
Great customer service from Lacy!!
Great service from Lacey. She made everything easy and simple
Very trustworthy and kind! Thank you Lacey!
Lacey is really helpful, friendly and it is a pleasure to work with these kind of people!
Lacey is very super nice and we had the best service and we will definitely be coming back again!!!
Lacey was very communicative, very exciting, and knowledgeable. Would definitely recommend this storage facility hands down.
Fast, easy rental! Jake is wonderful, great customer service!
Jake was awesome very courteous and friendly
Positive attitude and we were well taken care of!!
Very pleasant working with office manager Lacey.
Great customer service Lacey is awesome!!
Lacey is amazing! She is so helpful when we go in and have questions. Ask for her to help you when you come in.