Public Storage Self-Storage Units at 160 Chestnut Dr, Madison, AL

Kiosk rental was very easy, clean property.

Wonderful property and great staff even with being a kiosk.

The Service was absolutely amazing!

I am writing to express my extreme dissatisfaction with the escalating storage rates. Over the past four years, I have consistently paid my rent on time, despite facing significant financial challenges while serving on overseas missions. Despite my consistent payments, the monthly rate for my 10x25 unit has increased dramatically, from $217.80 to the current $366, with a proposed further increase to $422. These exorbitant increases are unsustainable and financially burdensome, particularly now that I have relocated to North Carolina. Furthermore, the lack of adequate security at this facility is a major concern. The prospect of losing all my possessions, including irreplaceable family heirlooms, due to an unforeseen inability to keep up with these escalating costs is deeply unsettling. To add further insult to injury, I now face the significant expense of relocating my belongings from Alabama to North Carolina. These exorbitant storage costs, coupled with the added expense of moving, have created an immense financial burden. I have attempted to address these concerns with management and have also tried to contact customer service at the corporate level. However, I have encountered significant difficulties in reaching a human representative. The automated phone system and limited customer service options make it extremely challenging to resolve issues and voice concerns effectively. I strongly advise against using Public Storage due to their exorbitant pricing, inadequate security measures, lack of customer-centric policies, and the difficulties encountered in resolving customer concerns. I believe this company prioritizes profit over customer satisfaction and fails to provide a reliable and secure storage solution. I would prefer to not give them one star, however I am required to in order to make this post.

Great location and kiosk is very helpful.

This was the best experience so far the reservation was easy and the representative was very friendly outgoing clean atmosphere if you need a clean and safe area choose Public Storage 😀

Property is very well maintained and taken care of. Great place and easy to access.

Property was very clean, I will absolutely be coming back

We love it here! Such a great property and team !!

Good location friendly staff very easy to load from and unload to storage room

Awesome customer service

Wonderful experience ! In and out in about 5 minutes if that and the price was just right !

Very professional and helpful. Didn’t struggle whatsoever with renting a unit and the same way when I had to vacate the unit. Will do business with them again, highly recommend them!!!!

Zaiden is amazing! Great property!

I rented a storage room today and needed some help. Christina was extremely helpful and kind. She went above and beyond!!

Very helpful, clean and accessible!

Christina was very pleasant and great to work with.

Zaiden is the best!!!!

Very friendly and professional. Would definitely recommend.

Christina was very helpful and understanding. Love the team at Public Storage!

Zaiden is an all around great guy!

Nice clean storage unit with easy access. The lady at the front desk was very sweet and helpful. Would highly recommend

Christina was incredibly helpful and friendly!

Clean place

Easy and breezy… Great costumers service

Great customer service ! Zaiden was really helpful!!! Recommend 1,000xxxxx

Christian at this Public Storage was very professional, kind and patient with us. I was so happy to find a public storage that was opened on Sunday.

Quick and easy registration. Christina was very helpful and informative. Public Storage never fails to accommodate and satisfy 😊

Christina and Zaiden were wonderful, pleasant and professional! 100% would recommend again!

ZAIDEN IS VERY HELPFUL!

Christian was awesome with the coupons. Save $1

Very clean facility. Staff was helpful and very professional.

Great service! I sent Amazon packages to my unit and they were helpful with making sure they got inside

Zaiden is great. Very clean and friendly property.

Thanks Zaiden for being so professional and polite!

Christina helped me all the way through the process of getting a storage unit here. Very professional and made the process easy to understand and a breeze to get through. Props to the employees at this location.

Christina gave me the best and fastest service ever! Definitely recommend!

Christina was very professional and she was very helpful in anything that we needed

Miss Christina was outstanding

Christina was patient and kind to me she work with me from start to finish if I had a question she answered it if I had an answer she answered it thank you Christina for all your help and hospitality.

Christina was very helpful when assisting during contractor duties.

My experience with Public Storage has been everything a business should exude. From concern and care, making sure that I had the space that I needed and clearly explaining whole process, made this a breeze for me. The facility is very nice and clean! I even like how thoughtful the construction was made with the overhead. The app is super cool, conveniently providing gate access by using my phone, and pertinent info abt my unit, and my account. I am highly satisfied! Nancy was the best!

Just want to say Thank you To Mrs Christina you were a great assist to me and thank you for listening and understanding my point of view and my situation! I will be referring other family and friends to see you ! Thanks

$1 for the first month is a lie. Do not be deceived. They charge you a $30 admission fee and then the next months rent after you’ve signed the papers. It’s a scam.

I give this a 5 star, Christina was very very helpful and understanding.... Thank you

I absolutely love this Storage space. Very clean and accommodating; especially Zaiden. Appreciate the excellent customer service!!!

I am very pleased with the service provided. Zaiden is excellent at managing the facility and more over he does so kind. He is so very professional, friendly and knowledgeable. He really takes pride in his job. The facility is always well kept. I appreciate him always being so courteous and respectful.

I have had storage here since the facility first opened. The property manager Jennifer is very personable and checked to see if I had any issues or any needs in regards to my unit. I am very pleased. Zaiden is by far one of the best on site service agents, and I have had storage at other facilities and in other states. He listened to a concern, addressed it, and got it resolved. The facilities have an accessible clean restroom, carts for loading and unloading, are well lit, and comfortable temperature wise. Most importantly I have had no issues with pests at the facility. Great Job Public Storage! It is nice to have peace of mind when having to store personal belongings.

I had the most delightful experience with Zaiden at Public Storage in Madison.He is very knowledgeable employee.He is Awesome.

Aiden was very helpful. Returned phone calls within minutes and was very helpful and pleasant. Great service!

Christina was great and very helpful! Clean storage units and easily accessible!

Zaiden was very helpful and gave me amazing service. Definitely recommend!!

Thank you Zaiden for all your help!! Super friendly!!

Zaiden was so helpful! Thank you guys!!!

Sheritta (hope I spelled her name correctly) is Wonderful! She went the extra mile recently to answer a question I had related to payments, which enabled me to make our payment on time with no issues. Great Work, Sheritta! God Bless and Thanks for All Your Kind Help! Public Storage is Blessed to Have You working for them!

Sheritta was soooooo helpful, knowledgeable, professional and wonderful!!!!! So glad she helped me with my storage rental.

My experience today was fabulous with Zaiden..he was there for my overall questions and offer great assistance with my transfer to another unit..thanks again for your help😁

I have been with multiple storages, and this by far has been the absolute best experience ever. In the time of need one of the best team members their Zaiden helped me understand a storage situation relating to my online account, & got everything resolved for me when it seemed to be no other way of hope. I am so happy & grateful that I chose this storage instead of anything else, & plan on keeping it for years to come. I don’t even write reviews, but this storage & Zaiden’s help was a miracle! Definitely worth it!

Don't rent from public storage. They used to be great but now are just a rip off. Customer service is horrible. First month for a $1 is a joke. I just had to pay for a whole month of storage to get my things out. Then a day later when I needed to put my things back for the rest of the month I paid for I was told my space had been vacated. Really??? So I paid almost 200 dollars for nothing and they refused to refund any fees that were wrongly acquired. Go somewhere else to store your beloved items.

The new owners “Public Storage” apparently don’t care as much about this location as the original owners. Stopped I recently and couldn’t believe the amount of trash inside the gate and near the doors. Increased prices and less service.