Public Storage Self-Storage Units at 11580 Memorial Pkwy, Huntsville, AL

Clean facility with great customer service!

Awesome property and Andrew was very kind and knowledgeable. I would very much recommend this facility.

Property was very well kept and Andrew help me complete my rental quick and easy.

My wife and I just cleaned out our unit that we have had for 2 years. Half of our stuff is ruined due to an infestation of roaches and mice droppings all over our stuff. Public storage does NOT pay to have someone spray for pests and clearly they have a mouse and roach problem. We paid over 200 a month to have half of our belongings destroyed. Public storage doesn't care about your belongings only your money. I highly suggest to go somewhere else if you value your belongings. Other places are cheaper and will actually have someone monthly from a pest control company to ensure that another family doesn't have their stuff ruined like we did. God bless!

Andrew was super helpful and professional!! He went above and beyond to help us. Would recommend renting a storage unit here!

It is a nice unit. And is very reasonable like that you have to have code to get into anything

They were very helpful and let us know about the info we needed. We enjoyed talking to them.

Easy access, clean, good service.

Andrew was very customer service oriented and very efficient. Very pleasant personality to deal with!

Andrew was great and nice. Great service and he feel welcome. Awesome service

Very good

Paid for the unit over the phone, about a week before move in, and was told I would receive information about the gate code closer to date. Never did. Showed up the day of to get it from a worker and no one was there. This was on a Saturday at 1, when their hours showed they were open. I had to call someone and be on the phone for 10 minutes before someone provided it to me. Additonally, I was told I had to buy their lock, didnt have that either. When i finely got in there was some type of plastic lock on it. I started to leave when the bf broke it and opened the unit. There sat the lock. Id have never done that and it wasnt conveyed to me to do so. Highly unimpressed. Two stars because at least I got a unit.

Outstanding service Andrew is great

This is a very quality storage company. Excellent staff that knows what they’re doing and very accommodating. I highly recommend them to anyone looking for storage needs. They have plenty of different size options. They are very accommodating. If you are downsizing, you need a smaller unit they do everything they can to get you as close to a second unit if you ever need one don’t think twice, call them.

Sara, was so sweet, helpful, and easy to business with thanks I’ll be back .!

Andrew was extremely helpful and professional, thank you.

Hey this is larry, I just wanted too thank public storage for their clean and personal service hats off to Pamela and Andrew

Great place, very clean and easy access. Andrew is also helpfull

Non-climate controlled units leak and/or sweat. Employees told us we could only visit our unit for 10-15 at a time. Employees steadily walking up to and trying to come/look in our unit. Unfriendly, awkward, and weird.

Property manager Pamela is very nice and helpful. It is a pleasure to work with her, she is always so helpful.

She is the most amazing helpful employee I have seen in a very long time, she was efficient helpful and so pleasant. She deserves a raise..she handled all my issues with ease.. please give her a raise

Pamela is so friendly and helpful. Will definitely recommend!!!

I had a great experience storing here. The two employees I interacted with, Pamela and Wes, were always polite, professional, and very helpful. I would recommend them!

They vacated me and gave my parking spot to someone else just Because my trailer wasn’t there on the first of the month.

Always clean! The employees are always friendly and helpful!

Very friendly staff Pamela was very helpful and knew her info I'm very pleased them

Wonderful front desk staff! Very helpful answered all my questions.

Imean, its a storage building. .. that locked me out for being 4 days late on payment so I found that kinda surising

Pamela was very friendly, we Met her once and now feel like family. Yes we would recommend her storage units. Clean oh so super clean. Carden family says yes yes yes

Polite professional service! Storage units in good shape and clean!

Anastasia is the best professionalism knowledge and kindness, the facility is very clean and convenient- I love it!

The person in the office, Pamala, was very nice and went out of her way to help me. I just rented but so far excellent service.

Pamela is amazing!! Has always been so helpful and caring!!

Amazed at the best service ever! Thank you for everything!!!!

Best customer service and attitude good spirits and a wonderful lady

Awesome place! The lady was very kind, took us out to a potential unit that would be ours. Very clean and we are happy to store our items here.

Not to expensive, Very nice facility, no Hassel to rent, very helpful staff. I highly recommend public storage

Great people to work with when dealing with the units.

We had a wonderful experience when renting from this location. The property manager Dooney was so helpful, calm, kind and made us feel comfortable. Most people would just do the contract online, not wanting to deal with people. However being personable with locations and knowing the people makes it that much more supportive when questions or concerns arise. Dooney made sure all our needs were met and went over all the details with us. The storage itself is well kept, secure and had a few issues that we addressed at the time of rental. All in all, very wonderful experience.

Property manager Dooney was very knowledgeable and made my move very easy.

The place is great all together, but the property manager, Dooney was better. She refused to let me review her. But I have to give love where love is due, and I love her. I was in an ugly place and she made my day a lot easier. If you can see this Dooney, thank you for being you 🫡 🫡

I rented because they had a 50% of promotion for memorial day. I am 9 months pregnant and left key in lock by accident! Ended up getting a nasty voice message from Pam saying I must have been holding it for someone and she doesn't want to promote "bad behavior" . Went into labor that day and when I looked my rate had increased more than 40%. Very upsetting. 😢

Great customer service

Christina was very helpful and friendly definitely recommend stopping here for the friendly customer service.

The management is very nice to work with. We stored our boat for 9 months. When we returned to pick it up our gas tank and bilge pump were gone and someone tried to steal our outboard motor as well. Store at your own risk.

Excellent price for the size of unit. Easy, hands free access with the mobile app. Convenient access from the Parkway or by side road on Redstone Rd. Clean and well maintained units. Definitely will use them again for any of my storage needs!

I am writing this review to express my disappointment with Public Storage. When we initially rented a storage unit from them, the cost was $90 per month, which seemed reasonable at the time. However, it didn't take long for our enthusiasm to fade away. In less than a year and a half, Public Storage raised the rental price not just once, but three times! To our dismay, the final monthly cost reached a staggering $169. This price increase was completely unjustifiable and left us feeling taken advantage of as loyal customers. The storage area we rented was a 10x10 space that lacked climate control. Considering the steep price we were paying, we expected at least a basic level of comfort and protection for our belongings. Unfortunately, Public Storage fell short in this regard. Thankfully, we were able to find alternative storage options that were both nicer and significantly cheaper. It became apparent that Public Storage was not providing us with the value we deserved as customers. While it is true that the facility was located in a safe area, this alone does not justify the exorbitant price we were forced to pay. Safety should be a basic expectation, not a redeeming quality. In conclusion, I cannot recommend Public Storage to anyone seeking reliable and reasonably priced storage solutions. The constant price hikes and lackluster facilities have left a bitter taste in our mouths. We have found a much better alternative that not only offers competitive prices but also provides a higher level of service and quality. Save yourself the frustration and explore other storage options instead.

I stored here for years, never had issues and the staff was always very friendly and helpful.

Pamela and team are great. Very flexible in accommodating us and our vehicles to be stored. Easy peasy.

Great place to use for storage,no complaints, great location.

Me and my wife were out looking for a storage so I came across this location and called for some information. Nancy made sure she returned my call twice lol and gave me all the information. I needed and even gave us a tour of the unit. She was awesome her customer service was A1. I highly recommend them. Thank you Nancy for your wonderful customer service ❤️ .

Nancy & Pamela made my experience amazing! So helpful and also communicative! Highly recommend!

Pamela and Sandra were extremely helpful. They made signing up quick and easy also gave full explanation of payment system and account accessibility. THANK YOU‼️

Great place! They treated us good! I really appreciate them Thanks Marvelle Battle

We continue to have a great experience with the team here. Property seems to stay clean. Thanks for the great service.

Nancy has been a huge help!! Thank you all so much for your help!! We appreciate you going above and beyond!

Panela (site manager) is one of the nicest people I have ever had the pleasure of meeting. She had all the answers I needed and was able to connect me with the District manager in order to help me with an issue I had. I would recommend Pamela to anyone with storage needs.

This public storage is truly amazing! I had Pamela and Nancy helping and they were truly dedicated to helping me get the best deal as well as what I needed for my moving needs. Truly professionals, I’d recommend this location to everyone!

The woman working was so nice and helpful and friendly. I wish everyone I encountered was as good as her. Great facility. Clean. Easy access. I will use them again.

I have been a customer for over a year now with Public Storage and I have nothing but great things to say about them!! Always super helpful and the property is always clean!! And big thank you to Pamela and Nancy for helping me transfer units..you ladies are amazing!!

This is a well maintained facility.

The two stars is only because the controlled storage actually worked. It was the only thing that I never had an issue with! They kept jacking the prices up, for a long time had issues with the gates and going into the controlled areas. Good luck calling and getting someone on the phone. And when you move out if you don’t do it before the end of the month you pay the full month. I finally got someone and they were on property I assume closing units and I still had to wait almost twenty minutes. I personally didn’t have an issue as to friendliness or someone not answering when it was Cube Smart. We even had two units but the second one will be closed soon as well. Very disappointed with the whole package. It’s not the lady’s fault who’s there as she is always running it’s the company as a whole!

Pamela, Good customer service

Thank you for a quick and pleasant experience Teresa!!

Stay AWAY! I paid the movers to put all my home goods here a week ago and now the roof has fallen in and drowned my things. They’ve got plugged gutters but management says I will have to Call My insurance. Meanwhile I’m stuck waiting. DON’T COME HERE!

Great place to rent a storage Pamela Great Customer service And polite to work with ..

Great customer service and clean.

We had THE best experience with South Huntsville Public Storage. Pamela was super helpful every time we needed assistance-- she did everything in her power to accommodate our storage needs. It is a very clean facility, and the employees are kind and professional. Access to the storage unit was secure and easy. Highly recommend-- we will use this facility again.

Great place love the people