Public Storage Self-Storage Units at 9856 Parkway East, Birmingham, AL

THANK YOU MRS KATIE VERY PROFESSIONAL AND HELPFUL. ❤️

jeannine has amazing service!!

Queen was such a great help and always help me when i come in for anything. I accidentally forgot to put my lock back on before i left and she secured my unit until i can come back. Customer service is amazing !!

It was a great sales associate at this location! She was soooo informative and helpful!!! Thank you again!!!!

Very helpful

Excellent customer service. The property is kept clean. The remote gate makes the experience here even better.

This review is solely for the property on Parkway East in Birmingham AL. Jeannine may have been having a bad day and honestly there are two different regions of Public Storage. ( I was informed) I won three storage units with Public Storage. 1) off of lakeshore, they were awesome, district manager was there, she answered all my questions, had my invoice ready, gave me my storage code and gate key. 2) property off of Oxmoor, we hit a computer snag, but the manager fixed it, had my invoice ready, and gave me the code and gate code. 3) Parkway East, Jeanine seemed to be annoyed right off the back as she was in the units cleaning. I understood because it was hot outside. She asked for the invoice number and I said oh I don’t have it, they had it ready at the other two properties. She said “ well I’m just doing my job and I need to see the invoice number before we proceed”. (They only asked for my last name as the invoice was already printed and ready) My husband proceeded to get my phone out of the car. I said, “ I just left another public storage and the district manager was there and there was no issue”. She replied, “ well that’s another district manager” Cool! No problem! Jeannine took my payment and we proceed outside. She did not give me the code to the unit or the gate code. She opened the gate and literally sat there as if I was suppose to know where she wanted me to go. The gate then closed again 🤣 only then she speeds up to the gate, reopens it, then proceed towards the unit. 🤦🏽‍♀️ once we were there, she opened the lock and my crew began. Instantly we noticed the unit was in horrible condition. Half way of looking we stop and say hey let’s go talk to Jeannine. I talk to her and say hey can I get a refund this unit is full of mildew. There was a hole in the top of the unit so I’m like is it water damage. Jeannine calls the district manager and we start talking. I say the unit is full of mildew and I see a hole in the top so could it be water damage. I show Jeannine the picture, she says that’s not water damage! Ok yall! Then she (DM)is talking about how it’s my responsibility and I’ll get banned, then Jeannine says well it does that when it is in there for a long time! I am so fine with that, but if that’s the case why not just put in the description everything is mildewed. So I said, “ didn’t someone take the pictures, so someone saw the condition of the units when it was opened” and by her comment seems like she was aware of the mildew. Jeannine says “ I didn’t take any pics!”…. So it’s my loss, but please be weary of THIS Public Storage! I have never had to deal with this kind of unethical, unprofessional, disrespectful behavior before. This is for Jeannine and her district manager. The district manager was very kind off of lakeshore, she should probably give her colleague some pointers. On another note I have been doing this for a while. There is a refund policy for auction buyers if the description of the unit is considered biohazard. Well at other places 🤣 I think rodents and mildew should be outlined in the description. Anywho. This is my opinion.

I don't get her name but she is a very sweet person and a very good personality

The process was very easy and i recommend public storage to anyone

Ask Queen!!! She was very professional and she is also very helpful with her customers If they have questions about their storge unit.

Bre was very helpful throughout the entire process.

Jeannine was wonderful and very helpful

Jeannine helped me with all my questions

Jeanine was awesome! She was very helpful

The staff was very helpful

Jeannine gave us great service. She was able to lower my monthly rent as requested. Which made me very happy. Thank you very much.

Jeanine was very nice.

JEANNINE WAS SO HELPFUL, KNOWLEDGEABLE, COURTEOUS & FRIENDLY.. I REALLY ENJOYED SPEAKING WITH HER SHE HANDLED EVERYTHING SO PROFESSIONALLY.. WILL CONTINUE DOING MY BUSINESS WITH PUBLIC STORAGE!!

Janine was great!!! Very nice and informative!

Ms Jeannine was able to help me out. She is nice.

It was wonderful.mrs Jeannie great true professional

Jeannine was a great help and she was very kind.

Jeannine was helpful and nice

Janine was lovely she helped me with everything I needed

Jeannie was so wonderful and cheerful and a big help. Love her💕🥰

Jeanine was very professional and helpful

Jeannine was amazing! Very knowledgeable and helpful!

Miss Kia is the greatest. Will be coming back

Kia is great help and has excellent customer service!

It was a pleasure working with Kia. She was very helpful, professional, and kind. I would absolutely recommend getting a storage here again with her. If i could give more than 5 stars i would give her 10. Great job Kia

Kia is the best property manager at this location, thank you for all you do :).

Kia is the best and so much help!

Kia was good help.

Kia is always great help!

Call Queen for Great customer service

Thank you Bre for you wonderful customer service and also for helping me save money

Bre saved me money ! We love it here !

Kia is awesome and has been great help over the year!

Kia was great help

Kia was great help and friendly, thank you :)

Kia was great help and had great customer service.

Apparently the system down. No one was there to help. I started calling numbers and leaving messages at 12:48pm. No call back yet. However, let rent be late, I get numerous calls, texts, and/or emails. My POV in the picture

Kia was 🔥

Kia had very very great customer service and she got the problem solved the right wsy

Wowwww ! I can’t express enough how grateful I am for your help in this move !!! Kia you were awesome !!!! Your customer service and support was admirable!!! We appreciate you and can’t wait to spread the word !!!!

Kia was great help and thank you for the rent decease.

Kia was great and the move was easy, thank you.

Kia had great customer service and the move in was fast thank you.

Mr. James gave excellent service, it was very hot outside today and he was able to show Me my property and answer all questions that I had. I'm happy he was able to assist me and go over every detail.

Kia was very professional and so knowledgeable of the services ,she was patient and it was a smooth process . We will recommend public storage roebuck location🎊

A friend recommended me to this place Kia was friendly and the move in was easy thank you!!

Kia was great , this move in was so easy and didn't take long. Thank you

Kia was very professional and helpful. This was my first experience renting a storage unit. She was knowledgeable and friendly. She made the process less stressful and easy.

Kia was AWESOME thank you for everything :)

Thank you Kia for being so helpful with helping to decrease my rent.

Kia was very helpful and dedicated, thank you for the help on my decreasing my rent !

David Barnett is a awesome guy. Great customer service

David has great customer service. Will recommend this company to my friends.

Kia had great customer service, the move in was quick and easy ! Thank you for everything Kia !

Kia and Queen were amazing , thanks for all the help!!

Kia was so awesome I just love these people here!!!!!

Kia was awesome!! She was so professional and gave great customer service.🙏🏽❤️

Kia was amazing thanks for everything !

Efficient safe place, friendly staff

I very much appreciate Kia for being so patience, and help to me. Thanks!

Kia was excellent!!!

Best Storage Unit

Kia is a wonderful employee and very help!

Scam ...They sold me my unit for under 140 after I drove and checked all around Eastside bham..then a couple months later they go up higher or same price as the others ..then got me and my family ish basically on auction block....Who do I contact cause they not acting right..

Very professional and proficient at explaining product. Very awesome attitude with customers!!!

Kia had the best consumer service. I give her 10 stars anytime!

Kia was awesome !

Excellent customer service !

Kia you rock with excellent customer service. I have been a customer since 95’ and was so disappointed that my rent has trippled with this month a $75 increase. I was denied a discount three times and she submitted and I am kinda happy but happy she was willing to help. Give her a raise!

Breayana was very informative and helpful assisting me renting out my storage space

Alexandria has a Nice personality & good customer service.

Good Afternoon The lady that served me at the Centerpoint location in Alabama was very pleasant very knowledgeable and very educational in reference to the storage unit. She went over everything very patient and I appreciate that. Thank you so much.

I got up early and drove over an hour to get there right at 9;30 when they were supposed to open. On-site manager was late we had to sit and wait 20 minutes. This was the dirtiest Public Storage Facility I’ve ever seen.

Lisa was a absolute gem at the ParkwayEast location. Very nice and professional!

Ms.Lisa is awesome,that’s all five stars all around!!!!!!😍😍😍😍

Great customer service Ami was an big Help

Lisa was very sweet and nice to us.. she also helped us on a good deal.

Lisa was very kind and helpful and I appreciated her willingness to help me out

Ami is always great help!

Ami was great! She did wonderful on the presentation of the units and answered all my question quickly and accurate.

Thanks Amy for all your help you are truly a blessing so kind and sweet thanks again

Ami and Jakerria are awesome workers. They are very nice and professional. These two are the perfect duo. Their customer service was splendid! 100000/10 RECOMMENDED!!!

Jakerria has excellent customer service. She is very sweet and helpful. I hope to see her around for a long time.

Ami was great!

Customer service was OK

Jakerria was very nice and professional. She is a good employee.

Latoya was so helpful and patient with me and helpful thanks so much

Wonderful experience working with Ami keep the good work up.

Toya is the absolute best!! Thank you so much for all of your help!! I highly recommend!!

After allowing me to rent a unit online that wasn't available, I was transferred to this location where Property Manager Ami, politely and professionally handled getting me a storage unit, like it should've been to start with. She definetly is the 5 star employee here and the sole reason I'm not rating way lower! Couldn't even tell she had an injured/thrown out back, and made no excuses, not even while happily walking me back to my unit. Very knowledgeable, kind, professional and obviously tough! She made me a (happy) customer, when I was beyond ready to cancel everything and find elsewhere to store my items. She deserves a raise!! (And paid vacation ;) )

I caught Toya 15 minutes before closing and she was awesome for showing me 2 storage spaces. Nice personality & good customer service.

Great customer service from you guys, Ami is on point and knows her job well and went over and beyond to help me

Amy was amazing and wonderful .. Her personality is so customer friendly. PS has a good one on their staff

Ami was excellent with her service it was simple fast and easy thanks for being patient and kind with me!!!!

They are a very nice company especially Ivy

Ivy is a awesome property manager and she is great at what she do

Ami was awesome!! Great service

It served it's purpose. The only downer was no staff on site for any kind of assistance the 3 times I was there. Had to go to another location for help getting the unit.

Amy was a great help to me and my husband with getting our storage unit! She provided excellent service!

Jakerria was amazing ! She helped me at the last minute She is very much appreciated! Great customer service !

Jakerria and Ami were very nice and professional. They helped me with decideding the perfect size unit for what I need to store.

Ami provided excellent customer service and was very friendly; very positive, upbeat attitude. I would highly recommend this storage facility. Thanks so much, Ami!!

Jakerria and Ami They were very helpful and give us some moving Supply and help us

Jakerria & Ami under the circumstances they were dealing with and still had superb customer service thank you girls

Jakerria was the perfect employee

The customer service here is great Ami is so helpful

Great place to store your belongings along with the great customer service I receive from a young lady name Ammie!!

Ami was a fantastic help!! She went above and beyond to make sure we were satisfied. Will definitely do business here again!!

Ami was very helpful & detailed when I came in today to price a 10x10 unit. She showed me the unit so that I can be sure what size to rent when I do my rental online. I will be back when I'm ready to rent a unit. GREAT CUSTOMER SERVICE!!

Ami was a lot of help. The property looks great.

Ami is the best

Ami Is great! Excellent service

Deana WAS WONDERFUL‼️‼️‼️

Awesome storage the manager ami is so helpful and nice her voice and attitude is so inviting until you ask about using her dumpster that's a big NO lol but I enjoyed using them

Public storage is very fast and efficient. Great team. Ami was great! Thank you Ami