Public Storage Self-Storage Units at 1900 Mini Warehouse Road, Birmingham, AL

Nichole , Whitney and Katrina are great . Good customer service

Other Than The Fact That The DIRECTIONS ON THE GPS That Wasted A Lot Of Our Time Trying To Get To The Facility Before It Closed Everything Was Really Good. The EMPLOYEE WAS Very Polite, Helpful, And Even Apologized For The GPS PROBLEM. The Property And The Storage Space Was Very Clean.

Don’t bother, look somewhere else The people working in the office here are great, unfortunately the system is set up in a way that does not allow them to help if there is an issue. I rented online, it ended up being a unit located outside the gate (I still don’t see where that is indicated on the website). I requested to transfer to a unit insider the gate. They couldn’t honor the online special I had gotten and I couldn’t rebook a new unit at the online price b/c I was already in their system. Nothing the local people could do about it. I lost a $30 admin fee. It was going to cost me $60 more a month than what I had reserved to book a smaller unit inside the gate and it was $50 more than the online special for the unit they were trying to move me to.

Whitney is super helpful. I had a question about my unit and within just a couple of minutes she had everything fixed for me. Great customer service!

Nicole, Whitney and Katrina are the best!

No problems at all with this storage. It's in a great location. Nice customer service as well.

Nicole was a great help. She also stayed after the office closed to help transfer to a larger space.

Great thanks to Katrina!

Whitney has great customer service.

Katrina did amazing helping us with our units! Such great service!

Awesome customer service !!

Whitney was so helpful and thorough with our process. She was on it with the discounts and customer service!!!

Katrina was extremely helpful. Very satisfied with this establishment and the customer service!

Had a great experience! The two ladies, Whitney and Jordan, help me by showing me the units to make sure they were exactly what I needed. Once I chose to use them they made my rental lease seamless. Pricing was amazing compared to extra space. I've saved so much money with them. Definitely recommend.

Nichol in Pelham was awesome. She was so helpful getting me set up and helped me get into my unit. She made my experience efficient and extremely pleasant. In addition she was so friendly.

I've had a horrible experience all around from the very first phone call where the representative was rude and snazzy after speaking to me about 30 minutes. I was not aware of the area and wanted a facility that was inside, climate controlled, and within 15-20 minutes of my home. I had another issue when the representative put the wrong move-in date so they had to credit me $50. But the biggest issue is that I hired 4 movers and a 26" inch U-Haul Truck for the move from my apartment to the facility and once we arrived the facility was NOT CLIMATE CONTROLLED. I was so upset b/c I have over 55 boxes of books for my profession and outside activities/hobbies that can now become damaged. I've never secured a storage unit without climate control. I called back to speak with the manager who told me her district manager would have to approve a refund or transfer. After thinking about it, I called back on Friday to say I'd prefer the refund. I hadn't even heard back from the district manager. They keep pushing me from Whitney, Nicole, Kristine and Sam. I am very frustrated with this business and how they handled this situation. I will never use them again or recommend their services. *****Update on August 9, 2024****** I had a senior district manager call me yesterday to help resolve the issues of the wrong units and to make me feel like my time, money, and effort mattered. Jennifer was very reasonable, respectable, and kind to me over the phone. Everyone I spoke with at the Pelham location was very nice, but they lacked finding a solution or getting information to the higher up individuals that could confirm my refund and stay during August. Jennifer made everything whole by giving me a complete refund and will be letting me stay until the end of the month so I'll have time to move my belongings to a different location. I feel so much more relief when individuals, especially those working with the public, communicate effectively and get things done. While this was likely a miscommunication from the phone with the rep (not affiliated w/the location), there should have been a representative from the Pelham facility to call and double-check my order. Hopefully, they'll implement a better system so mixups and accidents like this don't occur. Nobody likes to move and this situation made it worse. Nonetheless, I am satisfied with the solution. I'd recommend you visit the facility, speak to a live agent at the facility, and get what you pay for if you rent with Public Storage. The managers on duty were very nice and professional--they had good attitudes even when I was frustrated.

The experience I received was far beyond excellent. Whitney did an outstanding job answering any questions that I had. I would most definitely recommend this place to anyone

Great experience great price. Clean operation and facility. really enjoyed meeting and dealing with Whitney who is the office manager she went through all the options with me showed me a couple units was very cordial and friendly at the same time she was helpful and professional. she took the time and effort to work out some details for me so that my rental experience would be the best which it is and will be as long as Whitney is there to help.

Whitney is the best she was very professional help me through the process step by step. From viewing on the iPad to a tour to see the unit in person. Everything is good to go thanks Whitney 😊😊

I recently made a call to inquire about my bill, and I spoke with Nicole at Public Storage in Hoover, Alabama. She was so informative and helpful when we spoke on the phone. She was able to help me in finding a solution concerning my storage unit. I would highly recommend her and will ask for her again with any questions or concerns in the future. Allie C.

Nichole and Whitney are fantastic. able to answer all questions and are very caring. Great experience!

The unit I got was a decent price. Nicole was very friendly and helpful.

Nicole was so amazing in assisting and showing units today. She’s knowledgeable and made my tour very pleasant. I would definitely recommend her. I would give her 10 stars if that was an option. Thanks Nicole!

Richard Crompton the manager was extremely courteous, professional and on point. Good experience 5-8-24 update Mr Crompton is no longer the manager and for a 10x10 my rent started at $165.00 April of 2022, I am now paying $315.00 have had 4 rate increases in less than 2 years . The first one within 5 months… They just hit me with a $65 late fee for being 5 days late.. Talk about gouging the public and not wanting customer retention this is how it is done! When I get moved out I won’t ever be back at any price…

Nicole from store 24618 was absolutely AMAZING! She showed me the unit and we had so many giggles!! I’m so glad she was able to get me the unit I was looking for!! Best representative I have met thus far!

Nicole was very courteous and helpful. I stopped by wanting to see the sizes of different units and she was able to give me a little tour. Was initially going to shop around but decided on a unit right there on the spot. Thank you Nicole!

Never ever will be coming back. Paid every bill. I got to clean out my unit they changed the lock on it & then told me I had to pay a lock smith to open it when they changed it, not me!!!! Called every one I could call couldn’t get the problem resolved. Open to lock myself but will never use this storage place again. They need to use the money they collect to fix the office and other units instead of being greedy.

Buena atención

Great employees

It was easy to process it a storage building and the lady here is nice

Awesome experience and everything was set up so quickly by their staff!!

Cristina is always friendly and always there when I come in to make a payment she helps me whenever I have an issue and is always there to listen.

Cristina has been tremendously helpful with my moving experience.

Cristina was great! She patiently answered all my questions. I was so impressed with all she did, from making sure that I could download the app and then making sure I knew how to use it. It was heartwarming to hear that Military folks who rented from them didn’t have to worry about having their things be auctioned. Public Storage understands that sometimes they might be deployed and cannot be reached. I love finding companies that take care of our military while they are taking care of us!

Thanks to Aliah for helping me and my mother with our storage unit. Aliah also took time to help teach me how to use the public storage app.

Excellent service, could not be better !! Christina was most professional and a pleasure to work with !!

Christina and Crystal are very helpful and professional and efficient.. They are very Happy to help. Service with a smile. I love them .

Breana crystal Cristina u guys rock for helping us get a storage so if u need a storage please stop by and see them

Cristina was great I showed up at 558pm 2 minutes till closing and she helped me with my rental and got me a great deal. Come down and see Cristina she puts her customers first always! I was recommened to this storage facility by Whitten Proctor. Glad I made a great choice. Thanks Public Storage.

Cristina has Been very helpful

Cristina is awesome she has been so helpful and has great customer service !!

Ms. Christina is a great customer service rep. Always amazing service Come to this location!!!

Cristina was very polite and she is a wonderful employee that you have

Cristina she did good job for me

very unprofessional. promised things but did not follow through.

Units are super clean. Cristina is extremely helpful! Thank you

Christina is amazing. Very helpful and made sure I was satisfied. I highly recommend this location

Very easy. Thank you Cristina for your help!

Cristina was absolutely amazing! I had no clue what I was doing and it was 5 min before closing and she so patiently walked me through everything and even waited with me to make sure my gate code came through. Service like that is non-existent, honestly I'm super excited to be a customer knowing that kind of positive interaction is what I can expect in the future. Thanks Cristina!!

The folks here care about their customers! Always helpful. Cristina and Jemeria are the best!

Cristina provided exceptional customer service with my account.

Excellent service from Cristina fast and easy

Super friendly and very personable always answers all questions with good information

Cridtina and jermeria were great very friendly and courteous.

Staff is super helpful and very friendly

Undre was extremely helpful, patient, and kind on my storage move in day. Also, the young lady that heped with my reservation was extremely nice. Glad I choose the Pelham location.

Undre was a great guide! Very personalable!! Great deal and very easy process. Undre's training showed patience and both had great attitudes.

Great service from Cristina

Very quick and easy. Cheapest storage units in town. Exactly what I was looking for.

Cristina has been amazing! All the managers are friendly and helpful . Recommend

Everytime i come into pay payment I'm always greeted by a friendly manager. Cristina and Undre are great! I would recommend!

Great service from Undre! Recommend!

Christina is so professional. I love her being over my storage. She has helped me since 2020 and I love her.

Always easy to come in to pay, always nice, always come in and pay Cristina is very nice every time I see her

Cristina has been such a help , 100% recommend.

Great location! I have been using them for over 7 years. Christina works hard to help her customers (super customer service).

I have used this location on and off for years. The manager Cristina is amazing and super helpful. When I made her aware I was was taking some of my things out and needed to move to a smaller unit, she took the time to take sound the complex and show me my options. If you live nearby and have storage needs, this is the place for you. Six stars.

Quick and easy sign up. Cristina was really good and made check on easy.

When renting a unit I was given a unit with damaged drywall and had not been cleaned, told not to worry about it. Chose to transfer because I didn't want to be charged for damage I didn't do. I asked about being able to use Upacks. Explained the pod process. I was told it was okay by 3 different people. The day I try to move my stuff in, told that I can't use Upacks pods and that and they'll call the city on me. I am quite angry with the experience I have had. I do not recommend them. Not only do I feel scammed, having to complain with customer service to deal with a busted unit, phone app issues with extra charges and being lied to by 3 different people that I could use the Upacks. Costing both my Upack driver and I time and money. Do not recommend getting a unit here.

Eli was very nice and helpful. He explained everything to me. Showed me around. I’m very pleased with my service and definitely looking forward to moving in.

5 stars all day long! I made a reservation online for the next day and fist thing that morning I got a call to confirm reservation. Eli was the employee that helped me and he was excellent! The process was swift, informative, and quick! 💯 percent recommend if looking for storage unit. Eli was very nice and made sure we had what we needed.

These woman are superwomen Kristine and Jordan rock!

I just wanted to say I only come to this place bc of the phenomenal service no matter the time or day Cristina gives each time I am here. She is extremely patient and always has a smile on her face. She has helped me tremendously through a lot of things over the past two years I believe I have been using public storage. If you ever want to rent out from this place for sure hands down request to speak with Cristina. She will make sure you are taken care of!

Cristina es fabulosa su atención es muy amable

The easiest storage process I've ever been through. Richard at the front desk was extremely helpful and made sure we had everything we needed...even after hours. Awesome customer service and clean facilities.

Cristina has excellent customer service

It is a great place to store your belongings and they will help you in anyway they can!

Richard was most helpful, I am relocating to Hoover and Richard helped with the small storage unit I need while I am in the moving process. Really a considerate employee you have in Richard.

Richard was such a great help! I came in with only an idea of the space I needed and he helped me find the right size storage for me and let me view the storage units available. He did more to help me find the right fit than my old storage unit did!

Very polite and professional services. Clean facilities.

Richard was exceptional! He made my move into the area a breeze!! He was very professional and his customer service was impeccable. Thank you Richard for all your help!

5 stars excellent service from cristina she is always great !

Cristina, is VERY FRIENDLY AND HELPFUL ALWAYS NICE!!!!

Professional, clean, organized, and jumped to help me when I had trouble locking up. New App is very easy to use. Rates are very affordable, online setup and payment system were a revelation. Made me wish more businesses had this option. Christina is great, and can walk you through the whole process. You definitely want to consider the extra Insurance.

Great

Cristina has great customer service !

Christina had the best customer service

Cristina was wonderful she made everything really easy.

Miss Christina was very informative and great spirit the price was almost half versus everywhere else I looked as well thank you guys I look forward to a wonderful relationship if not I will be back LOL