Great unit, move-in and move-out were easy. Easy online process and would store items here again, if needed. Please note the height limit is 12.5, so larger moving tracks can't fit.
Great experience so far. We needed a storage space in the DC/Northern Virginia area to store stuff from our daughter's dorm room for the summer. Very easy to rent unit from out of state. Access was easy and straightforward. Jennifer has been very helpful and was always available to answer any questions we had prior to move-in.
I went to Public Storage at Bridge Dr. last week as we will be moving to the area soon, and I wanted to see the options available for storage. Upon arrival, I found a spacious parking lot and had no problem finding a space. The location looks convenient for people who live in the District, Arlington, and even Alexandria. I was greeted by a very nice young woman name Jennifer, who quickly found out my reason for being there and took care of all of my needs efficiently and enthusiastically. She had all of answers to the questions I had, not only answering them, but also answering my follow up questions before I even had the chance to ask them. She knew the property very well and had recommendations for the location as well as the size of the unit based on my needs. She also had contract recommendations for what was the most economical option for us. The parts of the facility that I was able to see looked clean, well maintained and organized. Access is simple and I got a feeling of safety while I was there. There are recreational fields across the way, so I expect pedestrian traffic adds to the level of safety. Between the convenient location, competitive pricing and absolutely exceptional customer service, I am highly confident that we will be leasing a unit here. Thanks so much to Jennifer for all of the assistance and especially your warm smile. I look forward to seeing you again when we make the move. Thanks again!
Jennifer was very helpful and professional. She here me with a smile and made me feel important. Excellent hire!!!!
I had a great experience at Public Storage thanks to Jenn. She was incredibly helpful, professional, and patient throughout the entire process. Jenn took the time to clearly explain all my options, answered all my questions, and made sure I felt confident in my decision.
What really stood out was her friendly attitude and willingness to go the extra mile to ensure everything went smoothly. Moving and storage can be stressful, but Jenn made it easy and hassle-free.
They hook you up with a first month buyer deal. Perfect for keeping your "equipment" safe while you go into DC where things are a little more strict.
Just call them and ask!
I think this is the best place to rent space in Arlington.
I really appreciate the support I received during my visit. I was feeling pretty overwhelmed, and Jenn made everything simple and easy to handle. friendly & patient, and made sure I understood each step along the way.
What could have been a difficult day was made so much easier because of their support. I truly appreciate it !
Kaleab the property manager was a great help, helped me decrease the rent of my current unit!
I want to express my sincere gratitude to Karina for her exceptional assistance today. I was locked out of my unit, and she went above and beyond to help me. She provided me with all the available options and guided me through the process, ensuring that I could resolve the issue without any complications. Her professionalism and courtesy a breath of fresh air, and I appreciate her efforts.
Thank you very much!
Karina was great help and very patient. I appreciate her time to help me.
Karina in the rental office was extremely helpful and pleasant! She resolved my issue quickly and efficiently. I couldn’t have asked for a better outcome.
Friendly and efficient staff! Couldn't have been easier.
Karina was the best. She was very accommodating and pleasant. She went out or her way to help. Kudos to her!!
Property was clean and Kaleab in the front office helped me secure a unit with a great price, much appreciated! Highly recommend
Karin was awesome helping me with the unit and rates.
Long bridge facility: Clean, easy access, great front desk customer service. Recommend this storage location.
Kaleab was a wonderful help today!
Kaleab was a great help, highly recommend Public Storage
Brian was rally very clean facility above and beyond service
Brian was a great help in getting me moved into my storage unit.
Working with Brian, the manager at this site, is a real pleasure. He goes out of his way to be helpful and meet customer needs.
Thank you very much Brian for your assistance regarding our storage needs. We greatly appreciate your professionalism, knowledge and remarkable customer service.
Incredible staff! They will help you with whatever you need
Customer service by Brian has been so helpful. When I had a miscommunication regarding my original reservation, he helped me book at this location and worked to refund me quickly. When I lost my key, he helped me locate a locksmith quickly. Brian called me several days later to check in. He's an asset to the company.
Brian was exellent explaning rent by phone option
He’s patient and kind.
Brian, thank you for your excellent service. I really appreciate it. Very kind of you.
The customer service at long bridge drive was great, very helpful and accommodating. Brian, the office manager solved my "wrong" online reservation problem, and got me into the unit that I wanted. I had a terrible and rude experience there a few years ago with different staff member, and was weary of dealing with them. However, I gave it a chance and I'm really glad I did. The previous staff is no longer there, and current staff delivers wonderful customer service. Very satisfied.
This is a great place for me to store my stuff. I have used this company for years. We got great service from the manager Brain. He is really helpful and considerate.
I had a really difficult month financially, and my automatic payment didn’t go through—resulting in late fees that felt overwhelming. When I called to explain, Brian was incredibly kind and understanding. I nearly cried out of relief. It was such a human, compassionate response in a moment when I truly needed it. Brian went above and beyond, and I’m genuinely grateful. If you’re looking for a storage facility that’s professional and compassionate, this is the one.
Brian always helping thank you
Brian was absolutely wonderful and totally helpful. I will return
We got our unit quickly and efficient and with much care and support from Brian. He was very attentive and helped us pick the right unit for our needs. He also gave us information on current deals and overall pricing. And lastly, he gave us a walkthrough tour of the storage building which was truly a nice touch. Thank you so much Brian!
Brian was really great customer services very clean facility
Been renting at the facility for almost a year now and have no complaints. The manager is attentive and responsive and is always happy to resolve issues and complaints swiftly.
The manager at this facility provides A-1 service. He was patient and worked seamless through some issues I was facing and resolved them with grace and consideration. I will continue renting at this property as long as he is managing the property. Great guy through and through!
You can't go wrong if you decide to rent a storage space here. The property manager, BRIAN, is absolutely amazing! He is super helpful and knowledgeable about the units and property. When I was trying to decide on a unit size, he was very good at helping me figure out which one was best for my needs. The storage property is clean and so are the hallways, even after people have moved. I've never had a problem with rodents or insects. I really like renting here. Brian and hisstaff are always nice and friendly and they always provide great customer service, especially Brian. I always have great interactions with them when I go to the office. And if I have any questions or concerns, they are always super helpful and able to help me. I highly recommend renting here.
EDIT:
Since my last review these issues have been addressed. The pricing is quite fair for the location and covinience, highly recommend!
OLD:
The storage facility is conveniently located. I've been here a few months and the exit is still broken, requiring me to go out the entrance on foot, open the gate from the outside, and then go back to my car and drive out.
The staff appears to be non-existent. I went to the office and hour before listed closing and it was empty. I've tried calling 4-5 times over a few weeks and am still unable to actually get in touch with anyone.
So location and facility are good, but customer service honestly is not.
i've been a longtime customer
here at this location Brian have been the main reason i stay. They're professional & kind and always friendly.
Mr. Brian provided outstanding customer service to me today! He was very professional and accommodating! I am very happy with the service here! S. Allen
Brian helped me today after I booked a unit online. I really appreciate all of his help--he made it a very easy process for getting my unit and making sure I knew how to get inside the parking area and where dollies were located.
Brian give me great service and information
Good location, clean and really like the new manager Brian
Had a wonderful experience. Brian was extremely helpful with the process.
Brian was so helpful throughout whole process. I have never rent storage unit and had no idea how to do this but he walked me through patiently and answered all the questions I had. I’m very satisfied with my first time storage experience!
Brian was very good provided me information
Very convinent property friendly stuff
Perfect…. Brian was great
I have used this facility for nearly 10 years. It's clean, convenient. Today I needed to get out some winter clothes. Brian really helped me. He quickly authenticated my account and helped me find my unit. Then he helped me safely get an Uber home.
Really great job Brian you are the best
Great customer service from brian
Brian me dio muy buena información gracias por el servicio 🙌🏼
Kaleb and Brian did a fantastic job setting up my app to open the gates to access my unit. They are consummate professionals. Brian used my phone to set up the app because I am not that familiar with my iPhone.
Great customer service, including excellent care by Brian at the front desk. The facility is clean, well lit, and secure.
i have a storage unit here and i have the best service from Brian - he is so professional and efficient.. Highly recommend him and Public storage at this location.
Great location!
Friendly staff, Brian is a very helpful and polite guy, he provided me with the information I was looking for.
Public estorage sera tu mejor opción
Brian was on the front desk supporting me finding the best space available in short amount of time.
Amanda was extremely helpful, friendly and very personable.
It was a great experience and the representative from the office was very pleasant, professional and helpful!
The whole process of renting to move-in was seamless.
You can't go wrong if you decide to rent a storage space here. The property manager, Sasha, is absolutely amazing! She is super helpful and knowledgeable about the units and property. When I was trying to decide on a unit size, she was very good at helping me figure out which one was best for my needs. The storage property is clean and so are the hallways, even after people have moved. I've never had a problem with rodents or insects. I really like renting here. Sasha and her staff are always nice and friendly and they always provide great customer service, especially Sasha. I always have great interactions with them when I go to the office. And if I have any questions or concerns, they are always super helpful and able to help me. I highly recommend renting here.
I have been renting at this location for over 8 years. The management here is excellent!!! Sasha responds to questions and concerns very quickly. She is also very knowledgeable and helpful with coming up with solutions to any problems that may come up. She is such a good property manager that I've only had one problem in the 8 years I've been there and it was a problem that I created by accident. She was able to resolve it quickly and easily. Sasha really cares about her customers and is always smiling and friendly. You always feel welcome when you walk into the office. She goes above and beyond to make sure that the customers have a pleasant and problem-free experience renting there. She makes sure the property is kept immaculately clean. She manages her staff really well so when she isn't there, staff is helpful and able to help with any concerns. Khamal is extremely helpful when Sasha is not available and always a pleasure to work with. He also goes above and beyond to help customers with questions and concerns. Sasha is one of the best and most personable property managers I've ever met and you do not meet very many people like her very often in the storage business.
It is easy to get to all the units and the bay is large enough for moving trucks to be inside so if it is raining or snowing outside, you can unpack your items in a dry location. I highly recommend renting storage space at this location and working with Sasha.
Excellent service to my mother from Sasha! Very accommodating and helpful. Thanks Sasha.
Sasha was a tremendous help! She worked with me through reserving a unit and came through again when I had a last-minute adjustment to my unit. Every encounter with her has been a pleasure, and she made the process easy!
The unit's themselves have varied sizes. The facility is clean and feels safe. The only item of reservation are the hours and reprimanding e-mails for work outside of "duty hours." It is seemingly accessible 24 hours, with a gate code and locking doors, which make the reprimand questionable.
Overall, a great spot to fill your storage needs with a spacious, secure, and clean facility! And again, a great employee, Sasha, who ties it all together effortlessly!
Sasha is amazing! I've had a storage unit here for over a year, and she has been incredibly helpful from start to finish. From finding the right unit, to assisting with a locksmith issue, to providing proper moving supplies - Sasha went above and beyond every time. She is extremely friendly and has such a positive, bubbly personality that makes every interaction pleasant. Despite how busy she gets, Sasha was always patient and happy to help. She is an outstanding manager and true asset to this Public Storage location. I If I wasn’t moving out the state, I would continue using this location simply because of her! Thanks Sasha!
Been using Public Storage on Long Bridge Drive for a year and always had an easy experience. Recently had an issue locating the keys and The Property Manager Kamou was very helpful over several calls walking me through procedures and ultimately helping me identify the second key. He went above and beyond when our timing window was very tight.
Kamou is excellent! was very helpful and knowledgeable when showing me a space today highly recommended his help.
I came into the office to see the property and Kamou was very helpful and knowledgeable, the best service I’ve had!
I came into the office last week to rent a unit and the pregnant lady in the front office was very helpful during the process. thank you!
I moved out but I need to say thank you 😊
The manager there is amazing
She is very respectful, kind and helpful
She makes everything easy
Sasha is a great staff member who takes care of the customers very well. She is the star of the place. We love using this place's service, knowing that we're in good hands with Sasha. Appreciate her help for the 2 years. I'd give this place 10 stars because of her.
Wonderful customer service!! Clean new and secure storage with climate control! Will definitely continue to use and highly recommend!
Kam and Sasha are great employees and was very helpful when I came to the office.
came in to buy some boxes service was quick and easy will be back for more
If you’re looking for storage in the Longs SC area then Public Storage is the place to go.
The storage units are clean and spacious the price is reasonable and their customer service is the Best !!! Mike at the Longs location helped us through the whole process he was so friendly, informative and helpful that he made the stressful time of moving and storing our belongings somewhere else so much easier. Thanks again Mike !!!
Efficient, clean, and very easy to rental process.
Very lovely property
Sasha is a doll amazing property manager I would definitely recommend this location to others
Great service, very informative and smooth service
Ahnaz and Sasha were very helpful. From the moment I walked in they were very attentive. I appreciate how dedicated they are to providing a good customer experience.
Sasha is an amazing person and very polite and professional. 10/10, best storage facility in the neighborhood. This place has a driveway you can drive through to unload that is covered, and it is super easy to get to my unit.
Sasha from Public Storage was fantastic! SHe went above and beyond to make my move out easy. On a stressful day she was a helpful voice! thanks Sasha!!!!
came in looking for a storage unit and the customer service was wonderful thanks again to the young lady !
It was Lonnie's first day. He was very professional and helpful as he walked me through the facility and confirmed my access. The location is easy to get to. Great experience for my first time using Public Storage.
Lonnie helped me ensure my move out process was smooth. This Public Storage has great customer service. I highly recommend.
Sasha and Tiara were both personable and professional. It’s hard to find great customer service these days, but it was great to see two professional women doing their thang! I feel great leaving my belongings here!
I just wanted to take the time and say that the employee that helped me was amazing! Mr. Lonnie answered every question I had (and I had a lot). He walked me through the whole process and again I just want to thank him for that!
Ms.Renne was very very helpful today as my team came in this establishment and face many problems that had nothing to do with her as the last employee put our customers items away which were somehow lost. But Ms.Renne was very helpful and we were able to get our job done smoothly.
Sasha has grade A+++ customer service. Definitely upper management material.
Thanks again,
Darryl
Sasha at this location was Amazing! Very helpful and has Made this experience very smooth. Give her a raise on top of a raise. Thank you Sasha!
Customer service is solid and facility is easy to access.
All employees at this location have been super friendly and are very helpful. Renee and Sasha were great and answered all questions I had. I rented with this location for over 2 years and had no problems whatsoever, they make everything easy.
Awesome place. The employees were absolutely wonderful and super helpful!
Service was great by Racquel and Renee. Will recommend to friends and family.
Tiara was a gem to work with. She was very knowledgeable, patient, and made sure I had everything I needed before I left. The professionalism was top notch and I would highly recommend handling all of your storage needs there!
Sasha is a gem to work with as she consistently provides the highest level of customer service! Excellent facility!
Tiara and Sasha, show such professionalism and class when come to a management team working hand-n-hand with one another, customer service skills and experience . Not sure how long they’ll be here, but this is winning team!!!! Wouldn’t want nobody else!!!!
Tiara was very helpful and friendly during my visit. Would recommend again
Amazing facility !! And customer service
Excellent place to store my valuables
Friendly and helpful staff!
the 3 girls on the team are incredible, thank you for taking the time to explain and show me around, especially the one in training for being patient with my questions
Tiara and Sasha were great! Great customer service and a smooth transition making my storage purchase. I will definitely recommend this location
The staff at this location is very helpful. They walked me to my storage unit and made sure I didn't need anything. If you are looking for a storage facility in Arlington, VA, come to Public Storage.
Process was easy and smooth. Both ladies working at the office was attentive and very helpful. Place was clean, organized and most importantly safe!!!
Ms Tiara was super duper helpful! Managed to get me into a unit for less than what i was expecting for the size I needed. Her approach was very meticulous and energy was very very welcome. She truly made my day. (Lucky i was in a rush or we wouldve been engaged by closing time lol) Building was well maintained and didnt smell funny. Glad i went there.
I am lookin for a storage for collage, Called and talked to Tiarra she was extremely useful and friendly. I’ll will most definitely be using them during summer break.
Excellent service. Love what they are doing with the new design. I’m going to be coming here a lot more.
Amazing people here. One of the workers in particular, Sasha, has a very kind approach and she did her job with no problems whatsoever. I would definitely recommend this store to others!
Came in to buy boxes for a move great customer service!
This team here is amazing. They are so kind and as helpful as can be. I was moving long distance and just need several months of storage and they helped me with perfect unit for a great price! I couldn’t be happier!
The young ladies in the office had excellent customer service. I am moving soon and they were able to answer all of my questions. I’m definitely coming back.
The office was not ready yet, and the young ladies went out of their way to sell me packing supplies for my move. Thanks again ladies!
I was shopping around for unit and the young lady in the office was extremely informative