Public Storage Self-Storage Units at 11395 Brookpark Road, Parma, OH

Christina is amazing

I encountered significant difficulties while setting up my online account with Public Storage. When I rented a unit over the phone, the representative incorrectly entered my email address, preventing me from accessing my account. Unfortunately, this error could not be resolved remotely, requiring an in-person visit—an inconvenient process, especially without assurance that staff would be available. This experience has been frustrating and has caused unnecessary delays. I have scheduled an appointment online with another agent and hope the issue will be resolved promptly. Rating one star due to this issue

Christina is awesome

This storage facility has one of the best customer service people ever. I have used them for years and will continue to. Christina is one of the most friendly and helpful workers I have met here. I just wanted to say a huge thank you again.

Christina is such a sweetheart she was always willing to resolve my issues and she's is always happy and willing to help unfortunately the price has kept going up and it just wasn't worth keeping the storage any longer

I initially I had a few concerns about this location, however, after speaking with the DM “Matt” all of my concerns were addressed. I really do appreciate the opportunity to work with Matt to address my concerns.

Terry was so helpful with my service, she was very insightful and was able to provide all the answers I needed. She was also very welcoming. I am satisfied with the service I have received.

I had a problem with the price of my unit and I called in and spoke with Terri. She was very courtesy and said she would be able to help me out in a request to lower the price of my unit. Not only did that request get approved, but Terri helped save me a trip and huge headache with not having to move my unit. It’s very hard to move things from storage when you have a disabled child to take care of. Both Terri and Christina are gems at this location and are SUPER helpful!!!! Thanks ladies!!!!!

Terry was awesome in getting in right away

I just don't understand how a company can take your money tell you how much it's going to be and then keep raising the rates every 6 months to a year. You're putting your stuff in storage because you have nowhere to put it where you live. This company knew that my son would be putting his stuff in storage there and he would be away for a couple of years they went from 125 a month with a $10 convenience fee. To 175 a month plus the $10 and now just 6 months later it's going up to $231 plus the $10. And we are all the family stuck paying this because he is away and not able to do so. I don't know if every storage company is like this but I know it's a big scam because if you call there and ask them what their rates are they don't want to give you the rates on the phone they keep badgering you asking you if you already have storage with them or have you ever. They give separate rates to people who are brand new just to get you locked in so they can raise your rates every 6 months. The people there have always been nice when we've called I know they don't make the prices but this sounds like a very scammy type of way to do business.

Amazing service by Christina. Such a joy to talk to

Christina is amazing!!! Extremely helpful and very personable!! Highly recommended this place

I had a few issues with my unit. The customer service was great, the district manager called me and took care of everything! Thank you so much for your help.

Person at this location helped me immensely with billing issues. Very grateful!

Christina was amazing. Broke my key in my lock and she was very helpful on what to do next and had amazing customer service!!Definitely recommend!

They are horrible and ignorant especially the people at the desk Christina !!!!! Very rude and I have not been in my storage unit for over a year and trying to get them to cut the lock because I lost my key for over three months. They refused stating they don’t know when someone can come so I just don’t have access to none of my belongs. She got to yelling talking about my name Christina I will never suggest anyone to go here. My bill started out at 85$ a month to now over 240 and I still do not have access to my belongings. You want me to wait three weeks but pay 🤔. Not to mention they always on break the old lady smelling like a pack of newports & the fat lady always eating with the sign on the door saying we will be back in an hour. I do not suggest anyone put they stuff in this location!!!

Christina was super helpful with helping us update our account!

Moani was super helpful and super nice. Was able to help us right away and get us out

The lady working Sunday evening at Brookpark helped me with no issues. Awesome job 💯

Terry was such a delight! She’s amazing

Terry has great customer service skills very friendly and very helpful

What a bunch of crooks These people allowed my son to get a storage unit knowing he'd be going away for a couple of years and that his family would be paying it never today explain that they can raise their rates ridiculously as long as they give a month or two notice who are they going to notify He's not around so now we're stuck paying 185 for a storage unit that we rented for 135 that's criminal. And you should know it's a dishonest company when you call there and they won't give you a straight answer about how much they're units are because they vary according to supply and demand they can just make up prices willy nilly and we know this because we called several people in the family called this week asking prices and they gave all of us different prices for the same unit we will be moving our stuff out of there and will never use them again in the future

Thank you Terry, for your kind help and speedy responce.

Christina was so much help today with everything I want to thank you so much you rock 🤘🏾

Great service

I have had my belongings in storage for over 2 years which is longer than I anticipated. Overall, I have had good experiences with billing, ease of payment, even received advice & assistance from the district manager when I had a customer service issue; it was resolved immediately. The facility is clean, easy to access, secure and modern. I would definitely choose Public storage again for any future storage needs. Something to keep in mind is if you have your own renters insurance, you do not have to purchase the renters insurance provided by the facility. Public storage is definitely a leader in the storage facility industry. They even have an access option for you if you lose your key! There have been many changes with my units over time. I was not pleased with the price increases but do understand that this is an industry that is positioned to increase in cost... Aside from the price increases, I do have to say that I have been pleased with Public Storage. Their management has been helpful, albeit sometimes a little hard to get a hold of live. (There Is a 1-800 number, however, I preferred to deal with the on-site manager instead as it was easier to work through issues.) The 1-800 number did not note my account properly and it was rather frustrating to deal with their representatives.

Christina was amazing, I have rented twice at this location. Both times she went above and beyond for me. Not only is she professional but she is understanding and very kind. I cannot thank her enough. If I ever have another need for a storage unit, I will definitely be back. Thank you Christina! :) You're the best.

Shawna, Terry and Christina were very helpful in turning my rental into a smooth operation. App for entry and exit is a great convenience. Thank you. Thank you. Thank you.

Terry is very friendly, personable & knowledgeable. Wonderful prices as well!

Christina is the best.

Christina is amazing. Got me the best deal on a unit. Highly recomended

Terry and Christina are the most professional individuals I ever met for me to be a first time buyers of a storage unit and took the time to walk me through everything step by step

I had a issue with the billing when I empty out storage unit was here three years i originally gave them a one star but corporate office fixed the issue so I giving them a four stars.

Thank you Christina for the excellent customer service! You are always so kind and helpful - Truly a Blessing!

Terry was very kind…. Great personality and quality service! Made my day!

Management is so understanding and work with you when you are in a bind they are the best I would recommend this place to everyone

Thank you for everything. Christina was amazing. She helped with many things. So kind and was so helpful. We will definitely be back if we ever need. Thanks again

Great service, extremely helpful and very, very polite

Terry was so amazing with helping us get a lower rate with our unit today. I am a long time customer and will continue to be a customer of this location. Couldn't ask for better place to store our belongings Thanks Terry!

Terry is awesome she is such a life saver!!! I wouldn't trust a storage room anywhere else!!

Terry was so awsome in helping me getting a unit in wooster pike so i came here and she did her magic and i am ready to go thank you terry.

Gates function is extremely slow

Christina is the best worker in the nation. Highly her for future services.

Thank you Terry for great customer service!

Terry was very helpful great customer service

Don't. Their refund policy is via check and they WILL NOT give you a full refund. And they'll raise the price on you immediately after your promotional period to whatever they decide.

Great service and the best workers!!!

Great customer service!

I'm very pleased with the facility. Cristina, she treated me very professional and very polite and took care of me immediately. Thanks again

Great service. Thank you, Christina.

This place is a joke. Make sure you take an account the extra hidden fees that will take place. After agreeing on the monthly price which is already outrageous for a small unit. Come find out that do you have to use insurance though them. Wasn't even a month late on payment and they cut our lock off And made us buy a new one After keeping a contact with them about being late for the payment. When we finally get back in the storage area and the lady that was supposed to take our lockoff That they put on was super rude to us. She was sweeping the unit out that most likely they stole from somebody, Antonyms that she would be over the take. The lockoff whenever she gets around to it. Customer service is very bad here I highly recommend using u haul to store

Excellent service from Terry and Shauna! Highly recommend!!!!!

Had the pleasure of meeting with Christina the property manager personally. She is very polite and helpful. Thank you

The district manager Max is great!!

They are amazing very friendly and helps you get to the unit! Terry and christina!!

DO NOT RENT!!!! I’ve been there over a year. Over 20 units have been robbed in that time. Not 1 person caught. They actively DO NOT have cameras. 12 units were robbed the night before last and no one knows who did it. How do you rob 12 units and no one gets caught. No security systems nothing. After this big robbery I had to buy a portable building to have delivered to a different site. Cost me over $4k just to get out of there immediately. It’s October 4th and they won’t refund the months payment even though there was a huge robbery. DO NOT RENT.

New to public Storage but Christina made it very easy and painless! Amazing service!

Great professional. Antoinette was great helping me with my unit. We had great service. V/R Greg

Great friendly staff.

Christina so great

Christina was an amazing help!!👍🏽

Thanks Christina

Ariana took me to see the units. She was really specific with all the instructions and deals. Very kind. A+

Christina is hands down the best. Saved me money. Great walk through. Highly recommend

Gate was stuck open for over 2 hours yet when we went to leave it was closed and the woman had to come out to push it open because we were "too close to the sensor".

Sign up was easy. Access is easier. A fair price for the convenience for sure.

How did theft happen to multiple units mid July? If you can’t have security or safety, why bother?

Great experience and customer service. The facility is clean and easy to use. Plus the manager Christina is helpful and kind.

Christina did an amazing jon

I've been a client for about 7 years and have found the Public Storage units convenient to access, the personnel are knowledgeable and professional. No appreciation for long time tennant storage... no senior discount!

Good people better then the rest

If you need storage good and affordable.

I got an amazing deal on my storage unit and had it for 6months with no worries.i ended up getting keys to my new place on the first so technically i stilled owed that months storage fee. However christina gave me a call back within the hour and told me she had good news for me! She ended getting my monthly fee waived so i didn't have to pay anything. From my personal experience I highly recommend renting out at this storage unit

Christina is best, help me so much with my unit! Great experience.

Clean, and convenient! Any issue I ran into staff assisted.

While at this location I have had the pleasure of speaking with a very informative, caring and kind employee, Christine. She is very respectful, very knowledgeable, informative, extremely hard working, and most most importantly caring and kind to customers and her employers. She takes customer complaints very serious and tries her best to help with any problems as soon as possible if/when they arise. Thank you so very much for everything you do and being you. Please don't ever change. God Bless You and Your Employers 😇🙏💗

Christina was friendly and very helpful in getting us into a storage unit.

DO NOT use this storage facility! I repeat DO NOT! Went up to get a mattress out of a unit yesterday only to find my unit with a new lock on it. When Christina the property manager was asked about it she said she had no idea how this could have happened and that "it's not her job to look after all the units". I contacted police and was given permission to cut lock off. Upon cutting lock off found storage unit completely emptied. I have been told there are no cameras again by property manager Christine. Police reports have been filed

Christina was great to deal with. She answered every question I had and was very nice to talk with. After dealing with them for a few months I retract my rating. They are not a good company to deal with.

Great staff and clean

I have had a great experience with Public Storage on Brookpark Rd! I came in as a walk-in to rent a storage unit, and I was quite unprepared however Christina helped me right out. She explained what my best option for a storage room was and offered me great deals on them as well. I ended up getting a 10*15 storage unit for $1 for the first month plus the insurance and other fees in total approx $52. It was so easy, cheap, and fast! Definitely not as stressful as I anticipated, thankfully! Thanks Christina for being awesome! I even had to call her to ask more questions about the unit itself and she was super helpful once again! I’m happy to have my things here while I move!

Very very help an understanding

Dawn is awesome she helped me with all my questions. And is a great addition to public storage.

I just bought a storage unit with christina she was an amazing person to talk too christina was also very helpful with getting the unit and explaining the deal and questions i had and also was very cheerful .

One of the easiest and most convenient storage units I have ever had. And cheapest.

Christina was very kind and nice, with a good personality.. Thank you so much for being YOU…. A Job well done!!!

I I absolutely love dealing with this company if only all customer service Representatives could be as patient and well informed as the csr's for Public Storage on Brookpark Road I have now dealt with two different ladies one was Christina and the other was Dawn both provided exemplary customer service that went above and beyond the standards of their position always willing to help. Other companies should take note as they are model csr's and are both without question assets to the Public Storage brand as a whole!! thank you once again

Best customer service around the csr that helped me went above and beyond. I had a billing issue after my auto pay declined because of an identity theft problem with my credit card company. No fault of public storage. Unfortunately I have a terrible memory, but I do believe the csr's name was Christina. She helped me through the next couple steps necessary to move forward. She made my bad day a little better with her polite and patient nature. She is truly an asset to Public Storage. Thanks Jackie and Edward Proper T Care LLC

We recently moved to the area and were checking out different storage places to store our home goods while getting to know the area and shopping for a house. The customer service we received made us decide against using this particular facility even though it has a ton of good reviews. When we come by there were two ladies working (one in training I believe) and upon us asking to take a look at an available unit the lady in training seems to be not enthusiastic at all to do so. She basically needed to be convinced by the other lady to show us around, which made us feel like we were some kind of bother to them at that point. She ultimately did show us the unit but after experiencing a service like that I wouldn't want to use that place for that reason alone.

Clean and safe storage facility, and Christina has been fantastic to work with!

I'm very happy I rented a storage unit from property manager Christina. She's very nice a does a really great job running that place.

Christina was the best.

Very helpful and informative

Very respectful and reasonable

Sub par storage at outrageous prices. Place isn't kept well or updated at all. They have a dumpster that says "we help you keep your space clean!" with a padlock on it and you're not allowed to use it.

Christina it’s so sweet and so nice she’s so helpful and willing to go above and beyond to help anyone out! She deserves all the credit Great customer service anytime you talk to her! Thank you for all your help

So far so good Christina is very helpful and very kind to show me various units and answered all of my questions even showed me options to save a few dollars. Will recommend.

Nice place easy to get unit online . Best experience with a storage unit facility to date.

Christina and Liz did a great job helping us find the best rate and were very professional in all they did. Would recommend this location to others.

Love love love Christina. She was so pleasant and helpful. I’m old school and appreciate superior customer service like Christina provided. Give her a raise. Please!

I have mostly been in contact with Cristina . She is very kind,considerate of our circumstances. She always has a welcome smile and very willing to make our experience with public storage professional and feel like our belongings are well taken care of she goes above and beyond to make your establishment proven worthy

She was the best and help me with all my needs

I am giving it two stars purely because of the office staff. They are the only thing good about this company. This has honestly been the worst company I have ever worked with as far as storage facilities for several reasons. I moved from Willoughby Hills to Parma Heights a couple of years ago from a very large home into a very small one and needed a place to store my furniture and outdoor things until I got a house. I chose this facility because it was close. 1. Within a couple of months after I first got my unit, and my autopay was set up and working perfectly, I received a notice saying my unit was being cleared due to non-payment. I was shocked and upset and called immediately to find out what was going on. Turns out it was someone else's unit and there was no problem with mine. That's fine, but it was very upsetting and I was offered no apology. 2. The light fixture in my unit has never worked. The bulb is burned out and there is no pull cord to turn it on. I was told by the office manager that they do not replace them any longer because people who are living in the units are using that as a source of electricity. So no light. I would replace it myself except the single bulb is more than 12 feet from the ground and I have no way to get up there. 3. The unit is not dry. Moisture comes in from beneath the rusted door, so I have always tried to keep things away from it to prevent moisture damage. Unsuccessfully. 4. The cost of renting my unit has gone from $161 to $417 per month. Nothing has changed in service or size, but the cost increases each year. For these reasons, I have decided that I have too much stuff and will be getting rid of it all so that I no longer need to store it. Travel light and purge often. I highly recommend going with a different company and reading the fine print when it comes to increases in price and services provided.

Very friendly and informative. Excellent customer service.

I'm amazed at how wonderful Christina and Elizabeth were with me and my issues. Their kindness and support was far beyond my expectations. At one of the worse times of my life helped me see another day, thank you so much

After the experience that I had with the snow not being removed I'm glad to say that the company reached out to me and I'm thankful for that Matt was great and I was compensated for the inconvenience that I may have had and I'm glad to know that they are going to work on the issue of the snow....thank you so much Matt you rock..

Always good, but the reason not 5 stars is the price. Have got too much compared to competition. On a waiting list to go somewhere else. Changing this to a 5 star, because Public Storage was very responsive to my initial review. Thank you!

No clean restrooms for those using the storage facilities