Public Storage Self-Storage Units at 9100 Postal Drive, Broadview Heights, OH

Easy to work with. Seamless and pain free to move in. Seems a fair price for a storage unit too. Didn’t mind booking and setting it all up online. Customer service was excellent!

Terry has been a blessing to have known, she has always helped me from day one. ❤️ It's in my opinion that she should be widely recognized in this company. Thank you for all your help.

I came to the public storage and Broadview heights yesterday and asked Theresa to show me a couple units and give me prices and how to make a reservation online which she explained everything to me 100%. I really appreciate the great help that Theresa gave me. Thanks Theresa we will be back soon

Please disregard my last review. Now that i have stopped renting with public storage I have learned that the great price I got was a temporary price for a promotion after the first month the price went to out of control expensive especially since I had two units. I received my stuff from Cube smart however payment arrangements were made and without notice or contacting us our storage unit was auctioned off. I’m sorry but that was everything I had in this world and I will never ever use a storage space especially Public Storage because they can’t work with people having financial problems instead they just sell your entire life after two months of being late. You would think since most people store stuff that is invaluable to them they would work with you a little more and not be eager to sell units and hope they can appear on storage wars. Don’t make a mistake use another company especially if you are in Broadview Heights!

Public Storage Broadview Heights, Ohio. One person that makes a difference there is a lady named Terry!!!! She makes Broadview Hts. Facility Excellent and Great!!! She is the only one there that makes renting there a Positive Experience and she should be rewarded for professionalism and she cares about her customers!!! Thank You Terry for all your help!!!!

Great storage facility!

As a returning customer, I was pleased to be greeted by Terry. Terry is friendly and professional and made the process a breeze from start to finish. Thanks Terry for your outstanding customer service! The facility is secure and well maintained.

The absolute worst!! The Broadview location is terrible!! I can’t wait to get my stuff out of there will never use them again!! Nobody is there nobody answers the phone they don’t tell you anything about what they are adding or updating you come out there looking lost and blind sided no communication at all to tell you anything they all of sudden put a code lock on the doors no one ever emailed or text or called about that to let me know I no idea didn’t know the code to get in oh but they sure notified me by email about the prices are going up though they emailed that with no problem which also I think is super ridiculous also about the prices going up, then they never told me it’s 72 hours before a lock is removed I drove out there wasting my time and gas for nothing then they tell me the manager is supposed to call me to let me know when the lock is removed of course she never did all they care about is taking your money terrible ridiculous poor service! They send nonstop notifications and emails about money with no problem but never communicate to you about anything else that you should know! Horrible business!

Terry is awesome!! Always so helpful and nice. I wouldn't want to store my overstock anywhere else!!

I had a great experience Terry made sure that I got exactly what I was looking for and needed excellent customer service.

This location is extremely convenient and Terry made the process seamless. Highly recommend!

Terry was a excellent help. Very nice and helpful. During our storage process. Informed us very well on how to handle our storage process..

I had a great experience with Terry she went above & beyond to meet my needs , I couldn’t be happier with the level of care & dedicated she showed!

Terry has been a pleasure to work with. She has gone above and beyond helping with our storage needs. She has exceptional customer service. Thank you!

Terry property manager has been super helpful. Been with them a while now. I recommend them highly!

The facility is conveniently located and secure!

In the past, I've worked with Terry to rent my very first unit at this place. I hoped that she was still at this location as she's familiar with me as well and she's just a lovely person to work with and gotten the pleasure to know. I called and left a message today to voice concerns about the strangely quick-rising rent for a storage unit over the past months that I have noticed. Terry promptly returned my call while I was getting ready to head out for the day. She reassured me that as I was a great customer, she was able to secure a rent-increase discount to bring it down to a reasonable rate, after reviewing my account. After the phone call, I saw that I had received an email detailing the rent discount offer for the next 3 months from the Public Storage corporate email and detailing the total of my next payments. I highly recommend this storage site for anyone considering it and if you're able to meet Terry, she'll make sure you're taken care of in the best way!

Been with Public storage for 3 years now. Terry help me on 10/27/2023 keep my payments lower. Thank you for your help.

Very nice facility Terry was very nice , professional and helpful!

Terry's efficiency and friendly demeanor made the move-in process smooth from start to finish. She was my first contact when I called in to inquire about a unit and because of her kindness and approachable nature, I chose this facility over a competitor. I was scheduled to tour the Akron location a few days ago and was happy to see Terry helping out there. She truly values the customers and her work and it shows! Thank you, Terry, for your patience kindness and outstanding support!

5 stars hands down! Ashley was amazing. She literally helped me come up with the best solution to fit my needs; was very patient while I was totally indecisive; and is very personable. It's so rare to run into people who want to do their job and actually CARE about whether or not you're pleased with the outcome. The world needs more people like Ashley!!! Thank you Ashley!!!

Terry is such and awesome property manager she help me so many times with my parking space and has me a lot of money public storage needs more mangers like terry we hope to see her for many more years to come

I love the people there terri help me and was so nice and patient with me! I’ve never opened a storage unit before and terri helped me went through the steps on how to open one!

Terry was extremely helpful in getting the storage unit I wanted. I needed a 10x30 bad and she called me several times to make sure I got what I wanted. Awesome customer service, awesome property, and even more awesome person! Thank you terry!

Terry, the property manager was awesome. She helped us get another storage unit with no problem. She’s such a wonderful lady good

Very friendly and helpful service

Terry was so good at what she does I would really recommend this property to anyone that’s a unit awesome.

Ms. Terry was so welcoming 😊😊.. Great customer service.

Terri is The Best, great personality..very helpful..she has a great attitude and she makes you feel good about asking any questions, and the best route ( storage spaces)...😎

Terry was very accommodating with us today. She even stopped her lunch break to show us a unit. Then when the site was down she helped us finish our reservation. We need more people like Terry in customer service !!!

Terry was a great lady to work with I need a another unit and she was awesome to find what I needed thank you so much terry was so kind and she was very helpful and got me a better rate then what I was paying I was going to vacate but terry got me a good price so I will keep this one and vacate the other one I have at another place thank you so much for helping me.

Terry was amazing and a ton of help !

So I've heard fantastic things about this particular Public Storage location. I 100% AGREE! CAN definitely say that Terry WAS extremely helpful and patient wuth me She runs a very clean and efficient property. Although I'm not quite ready to decide on the size of the unit I'm going to be getting, i found that Terry was very knowledgeable and helpful with all my questions and concerns. Thanks again for all of your help Terry@ I'll be back soon!

Terry is an incredible woman and a outstanding manager,plus the storage place is amazingly clean!

My husband and I have needed extra storage for the last year. Terry was THE BEST! So kind, happy, friendly snd helpful! I wish everyone in public service had her commitment to customer setvice.

The nicest lady runs the storage facility. She is so helpful she’s willing to help people anyway she can nice to see nice people out there in the world and she is one of them. Great place to store your stuff.

I had some issues with my account that the app didn’t notify of and I reached out Terri who investigated along with the GM Max and they were able to figure out what happened and then worked with me to make sure I didn’t lose my unit. Terri has been amazing with following up to ensure I was taken care of.

My first time using this facility and Terry the property manager was more than accommodating, the facility is neat, clean and well kept. Pricing is very reasonable and I am very happy I chose this location. Highly recommend!

Terry was a very good manager very nice very helpful we got a unit right away she’s a good property manager so you need to make sure that people come here to talk to her and get her your storage needs cool

Best Service KOFIGO LLC ever had manager is a very nice lady her name is terry

Exceptional service… Terry is wonderful, I am extremely pleased and definitely recommend to come by and talk to her If In need of storage place.

Great service

I chose Public Storage at Broadview Heights after researching for self storage options as I felt very reassured by the previous reviews. I booked in advance on the computer and it was easy to find the unit that I was assigned. The gate code was texted to me and it worked upon arrival! Opening the unit, it was clean, dry, and well maintained and included the lock and a brochure for insurance (which was auto opted in when you book through the website). I brought my own disc lock and insurance and Terry was fantastic in making sure that was taken off my account and also reminded me should anything happen that Public Storage would not be responsible and I understood and signed the form. This is my first time having a non-moving company owned storage unit and it was great to talk with Terry while we got everything completed. She even confirmed the nearby McDonald's location for me as well as my phone was nearly out of battery, which I appreciated a ton. I would recommend this storage site and Terry for anyone else who would be looking for one in the future! Might actually grab additional units in the future, depending on how things turn out.

Terry was great!!!!! Very very helpful and sweet lady!

We had a very easy checkin Nd renting process. Terry is wonderful!

Very friendly workers, easy to get in and out of my unit.

Terry the property was awesome and helpful, A++++

Great service Terry was very helpful and very kind would recommend this place to anyone.