Public Storage Self-Storage Units at 4025 E WT Harris Blvd, Charlotte, NC

Jenn is a GOD send. What an amazing employee. Deserves a raise. Made this process so smooth and effortless. Great customer service.

Jenn was a very helpful worker she helped us with what we needed and she helped us find the right storage for us

My experience at this location has been absolutely terrible. On March 8th I spoke with an employee and informed them that I no longer needed the storage unit. She told me that it took time for a refund to be approved and she would give me a call back once it was approved. She called me back on March 8th approximately 10 minutes after our initial call and informed me that the refund was approved. I would be charged approximately $18 because I was suppose to move in March 7( never picked up keys) and approx 120 would be refunded to me. I never received a refund so I contacted this location for an update but only got a voicemail. I finally was able to speak with the manager Crystal and she was less than helpful! I explained the situation and her response was the district manager said no based on the contract that was signed. I explained to her the employee informed me that the refund was approved so what happened? I have asked for a district manager to reach out to me and I’ve gotten absolutely nothing. Now I’m out of money and a storage all because their employee told me something that they’re now not wanting to acknowledge. Now I’m out of money and a storage! I would’ve kept the storage and figured out SOMETHING to put there instead of wasting my money. Public Storage does not have to worry about me ever renting there again. If you decide to rent there .. you better record your calls! UPDATE: I still have not heard anything and decided to call for an update. I was told per the notes that the district manager has refused to call me because I have already been advised. For a company I think that is so unprofessional for a manger to refuse to call and try to make a problem right. As a company, you need to train your employees correctly and these types of issues wouldn’t happen. I feel like I’m not going to let this go because of how I am being handled. So, if I have to figure out how to go above the district managers head that is what I’m going to do for the principal of it all. Your employee told me one thing and as a company you should acknowledge that to me and on the back end train your employee correctly. SMH

Update: 3/29/25 I have been trying for 3 days to get access to my unit to take pictures of the damaged property(since the representative at the property lied about handling it) The property has put locks on my unit and failed to give me the keys! No one has been on site (I now understand how so many units were burglarized) and no one has returned my call! 3/27/25 DO NOT USE THIS STORAGE!!! My storage unit was burglarized and there has been NO communication from management, no phone call, no apology, no explanation on how facility that is supposed to be secure could have MULTIPLE units burglarized. I went to check my unit with a worker and she took pictures that were supposed to be uploaded to my account, only to be told by Crystal the next day "We don't take pictures" as if I imagined the encounter(Thank God I have audio recording of my encounter). Mind you, I was told the district manager Angie was supposed to be reviewing security footage and would give me a call (That has not happened). Not to mention they have the audacity to send an email that there will be a rate increase! If the security of your belongings matter THIS IS NOT THE PLACE TO USE!

Amanda showed me our unit and was so friendly and made me laugh

Shannon done an aswome job with helping me

I should not see a mouse when I go to my inside unit! I informed the staff and they claimed they were going to take care of it, I went back a couple of days later and the mouse was still there!! I hope for their sake that I don't see any mice when I open my unit!!

Mrs Bridgette is so AWESOME 👍🏼👍🏼👍🏼

Nice clean place. Awesome staff especially Crystal Shaver. Was amazing with her customer service and knowledge. Made me feel like my belongings meant something to the staff as much as it does me and my family!!

Crystal Shaver is by means the absolute best!!! She has made our whole Storage search and move stress free!!! Highly recommend if she's working!

Really clean establishment. The lady helping me Crystal Shaver was awesome. Showed me all the units and helped me figure the unit that was right for me. She went above and beyond to answer all my questions. I recommend this place over the rest.

I spoke with Crystal Shaver about this location. I will relocating soon and she was extremely helpful and so polite with me. The facility is clean and she was very warm and welcoming. I look forward to her assisting me in the future!!

Very friendly and knowledgeable staff

Bridgette Reese did a great job get me into my unit

Only about 3 months since I’ve moved in and they’ve already sent me an email saying my monthly rent is going up $80+. Over a 35% increase in rent. Lol. I should’ve known the prices they provide upfront is too good to be true. They post low prices to lure you in and then raise them shortly afterwards, so you’ll either be stuck paying the rent or moving all of your stuff out again to go somewhere else. I hate storage companies man..

Shannon is awsome she helped me get done what needed to be done!

Elias did a great job of helping us and getting everything together. Great customer service i really like him he is very nice. He handled everything in a good manner.

Good people follow up although a bit too quick (beginning of the month I should get at least a day or two grace period)at the beginning of the month. I was getting text about penalties for non payment the 2nd of the month. Bill due on the first. One thing that is discouraging is the hasp that locks our unit was supposed to be replaced when we first moved into it. It still has not been replaced.

Great service Margie and Shannon help me move storage and creat personally…

Shannon was very helpful, and she had great customer service . I left happy , she made my day

Margie was very helpful today in assisting me with get a stroage unit.

Margie was amazing!! She helped me figure out what size building would be best for the amount of things I needed to store!!!

I needed a quick storage space and was able to use “Public Storage”. I went in the first time and met a lady named Karen and discussed about units. Karen is very knowledgeable about renting spaces for size. I was back and forth trying to figure and also met there an office worker named Margie and she helped me to select which storage unit that would be easier for me to access since I am limited for walking. What a great help Margie was and still is as I had to extend my storage time. It’s nice dealing with a smiling person and not an autobot! Thank You Margie and Karen I will recommend your location to others! Kudos to two very out going personalities that are helpful and appreciated! Emma 👍🏽

Margie helped me in more ways than you can imagine. She went above and beyond when it came to a nasty separation of items and communicated clearly and often. If you need an individual that understands life happens and works with extenuating circumstances, Margie is the one for you! Prior to my interactions with her the previous management and staff were terrible, unresponsive and often unavailable (except Karen). Margie turned my entire experience around in a matter of days.

Don't have your things here to long is all I can say about here the gate half way works, they never answer the phone when I moved my things in it seemed like they were watching me tp see what I had ... and it was problem after problem

Margie is awesome. Shes so helpful and has made mt move in so easy. Thank yo

Margie and Karen both provided me with a lot of information and help this morning as this is my 1st time storing. Great job ladies!

Margie is great and helped me so much !!!!

Margie was GREAT! every public storage should have someone like her So nice and great customer service!!!!!!!!!!!!!!!

Today, I visited this public storage facility and was greeted by Ms. Karen, who has undoubtedly the most exceptional customer service among those I have encountered at Bee Storage, which is located near Rocky River station. She made me feel at ease as a person seeking assistance, and it was pleasant to learn that Ms. Karen possesses understanding of what constitutes excellent customer service. Ms. Karen took time to thoroughly examine my needs and found a unit that suited my requirements. I am pleased to have found such an establishment and met Ms. Karen, thank you for your continued excellence.

Emily was very helpful and kind with helping me checking out. You go girl!!

This places customer service is not at great! You call no one answers phone calls or return phone calls. I waited several times for a property manager to be onsite, and no one showed up. I'm always getting a increase in my unit without any warning of price increase. I would not rent from Public Storage again and advise no to rent either.

Angie and Crystal gave good customer service

Margie has some of the best customer service I've received in a long time. I was very upset when I got there yesterday and she fixed both my issues and was so nice about it!

Margie was great help. Shes friendly and very helpful. Excellent customer service. I would recommend to my friends and family. Just ask for Margie.

Awesome service! Very informative and seamless!

Initially, They gave me a locker, but you need to walk 20 mins to get to it! When I call no one answers! But soon Karen called me and walked me through everything. She was amazing!

Jessie provided great customer service and is very knowledgeable of his job and operations.

(This is a real review) I just spoke with a Margie by phone at the 4025 location and she was 10/10 stars. Customer service is dead in todays America and she was absolutely pleasant to speak with and answered every single question I had like it was no bother to her. #GiveHerARai$e

I came into public storage to inquire about a unit. Margie was very polite and helpful. I will be doing business with her in the very near future.

The customer service I have received from Margie was above and beyond what I've ever received from any storage place before. I'll definitely be coming back if I need to store anything again and I'm gonna be dealing with Margie only... Y'all r fantastic!

Just want to thank Margie for answering all of my questions. She was so professional and helpful throughout the whole process.

Margie was very helpful with every question I had. Just wanted to say Thank You to her.

Crystal was a wonderful, wonderful help. I really appreciate everything she did. She took her time and she help me navigate through everything I needed to be navigator. Thank you Crystal love you.

Hanna was incredibly nice and helpful!! She helped us get everything we needed and we were in and out in no time.

Sarah was great

Sarah was very helpful and polite I was very impressed with her service

Sarah is a awesome young lady very smart helped us out today thanks

They both where wonderful help to me and my son

Crystal was excellent she fulfilled all of my needs

She was we're helpful and nice

The store manager Cristal was so nice she explain everything, she was really help full not only with me but others

Muy buena atención y muy amables la señorita cristal fue muy amable

Crystal is amazing

Jessie was more than helpful.Very professional.

She very nice and was BIG help me with everything

She was so helpful and amazing person

Crystal helped us she was amazing! Definitely recommend her! She’s so friendly!

Crystal was very helpful and sweet.

Crystal was awesome

Crystal was super helpful

Crystal and Hanna are awesome!!!!

Ms. Crystal was extremely patience and sweet talking me through the process of setting up a new reservation. Greatly appreciate all the info and answering all my questions.

Crystal deserves 6 stars. she was excellent with her customer service skills

It was great working with Jessie

My experience was super pleasant,fun, respectful, helping and very pleased

Clean place. Good attendants.

Sarah was a great help! She helped me download my app and get my payment in! Great to see smiling faces!

Crystal was amazing, swift, attentive, and knowledgeable. She made this experience easy to handle. I highly recommend this space, make sure to ask for crystal!

Crystal and hanna were great. Very nice and professional.

Crystal is the perfect example of professionalism and well versed. Thank you

Crystal was cool, calm, efficient and thorough. Thanks…oh yeah and expedient.

I’m about to move and have been trying to put in my vacate notice. I’ve tried going into the office a handful of times this week, since a verbal notice is required, and no one has been in the office. I went today around 8:15 and it was completely closed, again. Their hours are between 6am-9pm??? I’d also gotten a notice a couple months ago about rent being raised, I complained and did get it to stay the same price I’d been paying for last 6 months. I understand in the agreements it says the rent is subject to change, but for what reasons and amenities? The unit is outside and not air conditioned, for it to have gone up as much as it did. I was, however, able to finally get my vacate notice tonight via online chat, which to me is ridiculous. I should’ve been able to go into the office to do this. Glad I will not be having to rent from here any longer.

Roaches, mice, and hot on inside. One door doesn't work. Looks like someone fixed the ceiling and I had a movie in my storage unit by the door that wasn't mine which was weird. A lot of my stuff fell when opening and I stacked well enough. Also don't appreciate the rent being raised.

Don’t rent a storage unit from this location constant floods and the insurance company doesn’t even give half of what the items are worth. Two floods and I am left with nothing and the district manager is avoiding me. I was paying $150 for two years and I have lost a sectional, dinette set, heirlooms, pictures, and etc because of them not fixing the doors to the storage unit. That seems like a lawsuit

Crystal is great

Excellent service from crystal

Crystal was quick, informative and very pleasant. The process was very smooth and I was in and out!!!

Amazing customer service! Ms . Crystal was amazing at explaining everything and breaking things down to understanding . Definitely would come here again if needed !

Crystal was GREAT

BEST CUSTOMER SERVICE EVER!! This young man in the office Elijah I think his name was was awesome! He answered all my questions and even got me a great deal. Very polite he definitely deserves a raise. Make sure you guys come to this location. Everything is even pre staged for you!

The staff at this particular location (4025 E. W. T. Harris), was very friendly and accommodating. Service from the time of rental to present has been given with professional quality.

My storage is the perfect size I need. Not many storages my size are available in the area. Jessie was truly helpful with my contract. I put the wrong move in date and he made the change quickly and easily so that I would be able to move in sooner. Customer service from Jessie was A+. I would definitely recommend this location.

We were looking for a storage facility in Charlotte we could use to store our bikes and related gear on a return trip from FL to NH while we took a flight from CLT to Italy. Easily secured the space and moved in without any difficulties. Moved out after 4 weeks yesterday when we returned from our trip. Jessie was a pleasure to deal with and, if we find ourselves with a similar need, we will not hesitate to reach out to Jessie.

Great experience at Public Storage. Jesse went above and beyond to help me with my Storage unit for N Tryon location which is not open everyday to assist customers. Thanks again for your help, Jesse.

A little hard to find. Apple maps takes you to W W T Harris, so make sure it says E W T Harris when you put it in the GPS. Very nice people. Jessie helped me and he made the whole process very easy to understand. Everything was clean and in good condition. Thank you!

If you are in need of a storage please look into Public storage!! I started my reservation at the WT Harris location with Jesse the store manager who was awesome and very helpful but once I got to the location, I needed a bigger unit and Jesse referred me to their next location on Sharon Amity. Not only did he refer me he called and set everything up while I was there. Ms.Carol at the Sharon Amity location was very helpful with getting the new unit setup over the phone with Jesse and once I arrived at her location. I had a problem with my unit space. Ms. Carol took care of the problem with such great customer service. I will like to thank them both for the seamless process for me💕

I normally do not leave bad reviews as I do not believe nothing is really egregious enough to tarnish the reputation of a company. However, I do recommend that this specific location have their premises swept and treated for rodents. My girlfriend and I were removing plastic wrapped two of our chairs and she noticed a mouse pop out and immediately freaked out. We took the chairs outside and unwrapped the chairs only to find a total of 9 mice. 2 larger mice and 7 smaller mice that were still attached to the mother. The mice had chewed through the chairs and tore through the cushions. If you do not mind rodents in or on your belongings then I would definitely recommend this location for great customer service, as well as how the seamless the claims process has been for damaged items, otherwise beware as your belongings could be subject to a rodent infested unit.

This storage facility served us very well! Jessie was always very helpful and a pleasure to talk with.

first time renting a storage and went in to see the unit. I encountered Jessie who was super professional and very friendly. He walked me to a unit to make sure it was the right size for my needs. He also pointed out the new measures that have been taken to ensure security. He made me feel at ease and pleased with my decision to use this facility. Amazing customer service and an asset to the company! Jessie is good , he was soo nice and sweet got me in and out in enough time

Great job

Thanks Danielle

Jessie was very helpful in assisting us in our storage transfer.

Awesome professional clean environment! Jessie offered the best customer service I have had in awhile! He deserves a raise! Great location for storage!

Customer since 2021. I contacted the Public Storage location at 4025 E. WT Harris Boulevard yesterday to inquire about a rate increase that I was not expecting. I was very pleased with the level of customers I received from the representative Jessie. My concerns were listen to. Jessie was very understanding and offered to submit a request to reduce my rate. I was also provide it with additional options that sounded promising. Jessie followed up with me promptly by calling me the next day to verify request has been sent. I was told it may be 24 hours before I get confirmation if the request was approved. Hopefully everything works out, but I am very impressed and satisfied with the service that Jesse provided me. I have enjoyed my time renting with Public Storage this far.

Jessie was awesome. Super helpful, charismatic, and professional. He was a joy to work with. Not lazy at alllll. I asked a hundred questions and he answered them all with good vibes to accompany.

Jessie was so helpful and friendly upon my check in arrival! Great customer service and super informative!

Got helped with making a payment for my husband storage and Jessie was awesome. He was helpful and friendly.

Awesome. Jesse was the person who helped me. Locked in a good monthly rate. Great customer service and was knowledgeable.

Jessi took his time explan everything great service

Scaredenia was very helpful and patient with me! She needs a raise because she did an EXCELLENT job!!!!!

love jessie at public storage very nice and great customer service 💝😍

Jessie was a big help, I recommend booking with him!

First time renting a storage and went in to see the unit. I encountered Jesse who was super professional and very friendly. He walked me to my unit to make sure it was the right size for my needs. He also pointed out the new measures that have been taken to ensure security. He made me feel at ease and pleased with my decision to use this facility. Amazing customer service and an asset to the company!

Worked with Jessie, really helped us and gave us great service!

Jessie is an absolute gem! He not only helped me, but also my brother get situated with storage spaces and boxes to move. Upon entering facility it was clean , well maintained he was polite friendly and so helpful! If you need storage solutions come here and Jessie is the best!!!!

Scardenia has been very helpful with my storage unit. She was very polite and informative. Thank you for being a great presentive for your business.

Excellent customer service from Jessie, units/hallways/roads are clean/maintained and in good repair, Access times are generous, carts and boxes are available in the office, and the availability of a storage unit when you're moving in/out or living in an apartment is super reassuring and well worth the money. 2ish years at 100 a month for a climate controlled 10x10 all in, can't beat it! Thanks y'all!

Carol was exceedingly helpful in guiding me through the correct supplies I needed. She demonstrated very professional skills and knowledge about moving. In addition she was well versed in how Public Storage could help me. She is a truly an asset to the company.

Jessie was personable and very helpful in expediting a quick move .

My experience with this Public Storage location has been outstanding, thanks to my interaction with your top-notch employee Jessie. He represents your Enterprise exceptionally well and should be commended for his excellent customer service, patience, and expertise when dealing with the public. Jessie, I expect nothing but greatness from you and all you do—keep up the excellent work.

Jesse always has the BEST customer service even when there's something that I disagree on with the company. HE and people like him are the reason I come back

Jesse is the bomb, he provides great service. He was very empathetic to my situation. He Rocks!!

Jessie was amazing!! Very friendly and knowledgeable. He made my move so much easier.

Jessie is such a sweetheart. He was very helpful with us and he cared about our needs. He didn’t try to make us pay for anything more than we needed. I really enjoyed our visit. Thank you Jessie for everything.

The customer service was very prompt and courteous.

Marilynn was helpful helping me to the right location

Jessie was amazing helped me with everything and awnsered all of my questions and was so respectful, definitely made me feel like my things are safe thank you guys so much!!!

Jessie was friendly and very informative. Thank you!!!

Jessie is the Man!!!! Anytime we had an issue it was quickly resolved, we had the unit for about a year and would highly recommend!!!

Jessie and Marilyn were very helpful and able to answer all my questions property was very clean and they were super friendly and informative

Jessie and Marilyn is an allmight team player enjoy both had a great time storaging with public storage thank you all

Jessie was the best

Marilynn had to get her to help me get in my storage unit and she went over and beyond to help me thank you

Would be nice to be in the office when you say you'll be. What if someone needs help but your on the property longer than you indicated? That's no good!

Marilyn is best thang beside a piece of cake love that gal

Jessie done a great job today at helping me today I greatly appreciate the experience

Great storage unit place. Affordable

My name is Cathy I’ve been assisted by Jessie who went over and beyond his store is clean it’s manageable he’s very well-versed with the process every question that I asked of Mr. Jesse he was able to respond any question he did not know he definitely researched for me I am a static of the fact that I chose public storage to store my items after dealing with your property Manager Thank you

Shout out Carol & Jesse in the office at this site! They were amazing and made my move-out process smooth. Great staff, great site!

Jessie was very helpful and friendly. He was able to provide all the information I needed and took me to a unit so that I could have a better picture of the size to help me figure out how big of a space I needed. Thank you so much and keep up the good work.

Jessie has been helpful and has very good customer service.

I’ve been very pleased with the service. The store manager Jessie is a great worker who has helped us numerous times. Very satisfied, thank you.

Jesse was very knowledgeable and friendly in helping me with my storage account.

Great customer service, the person who help us was Jessie very helpful. Thank you!

Jessie, Was very professional and helpful Can not thank him enough

Jessie was very helpful and great aditude

Property manager was very helpful property was clean Couldnt have better service thank you Jessie for the professionalism

Property Manager with helpful Jessie a appreciate your good good work

My experience with Public Storage was nice.