Public Storage Self-Storage Units at 1130 W Main St, Fort Wayne, IN

I had to come up to indiana to move some of my grandmothers things from her storage unit and had no idea where to go given i wasn't familiar with the facility. Dylan helped me tremendously, by helping locate the storage unit and assisted in figuring out the best way to go about moving the things out of the building. Overall, a very good experience!

Using Public Storage's service has been full of issues. My original space had someone else's lock on it. It took almost 30 minutes for me to even connect with a representative to reserve a new space. Then, when I was having issues on-site, the property manager was nowhere to be seen. In fact, out of the 3 times I went to my storage space, I didn't see someone who worked there once. Even getting in contact with someone who can help you is near impossible, as the property manager never picks up their phone and the live chat on their website is always busy. Storing my belongings was easy, but I truly was on my own for the most part.

Paid extra for four units by the door then they blocked off that entrance so it's not accessible.

It’s other places, please look around. Sorry public storage. You just have to do better.

Shanice was wonderful! My business account was hacked and I had to reset all of my payments. Shanice helped to walk me through resetting my account and even helped me with a secondary Public Storage location! Best customer service experience I have had in a very long time!

Dorinda Was awesome! She was very helpful and knowledgeable! I highly recommend dealing with her when you come here! She told us all the details and was ver patient with us! Thank you Dorinda! You’re amazing 😻

the have a really annoying alarm that stays on the whole time your loading or unloading your unit besides that its ok

Good sizes storage spots. Price's not too bad. So if u need too put extra stuff, this is a good place too put it.

Nice clean place. Heated and Cooled

Clean. Seems safe. Auto deduct payment.

What is the price

Great facility. It’s clean, safe and a convenient location. I have rented at a few different facilities in the past. I have been especially happy with the kiosk experience at Main Street. When needed, the staff is responsive and kind. It has been a seamless and positive experience overall. 👍👍

What appeared the cheapest rental by $9 was actually $25.90 more expensive between hidden fees and billing errors, plus a $25 admin fee for the "convenience" of the entire fiasco. No thanks. This is the only kiosk I've seen that isn't accessible 24 hours, forcing you to call by phone. Expect to spend a minimum of 5-10 minutes on hold. When I called, the rep misquoted the reserved unit price by $10, added a $7.95 mandatory insurance fee, then double-billed the insurance fee and couldn't correct it for a total of $25.90 more than the initial $39 quote, nearly doubling it. The owner replied describing the mandatory insurance as "ubiquitous" in the storage industry. Horse feathers. I went to 20 other storage locations in Fort Wayne. Of all 21, only 4 required insurance, but the other three would waive the requirement with proof of existing homeowners or renters insurance. Only this location required that you pay them for their insurance. A fifth location actually gave you insurance for free. So no, "ubiquitous" is inaccurate. The company website says low-cost insurance is available, not required. I think it's fair to characterize being forced to pay 20% more every month ($8 on top of $39 of rent), for coverage I neither want nor need, as a hidden fee.

Very clean locally owned storage facility. Owners are personally involved. Environmentally friendly units. One of the nicer storage facilities I have seen.

Quick and easy to rent a unit, great customer service and my own personal access into the facility. Safe and secure.

Excellent facility and location. I was able to rent a unit online after hours and move-in right away. The 24/7 access is perfect for my schedule