Public Storage Self-Storage Units at 1550 Old Church Road, Streamwood, IL

Best public storage ever and it’s safe

Booked my storage online received confirmation. Rented a truck loaded it and went to the put my furniture in the storage space. Could not get in, the kiosk was helpful I’ll give them the star. After two attempts to get in with two different calls through the kiosk I got in. Drive to my storage locker to find the locker filled with someone else’s belongings. Went back ti the kiosk and was told they had no more space. I had to scramble and find another storage space for a higher price and delayed in returning the truck now charges more money. What a joke this place has become! They’ll refund my money but that of course will take time. Don’t trust that you will have a place for your belongings, check everything out way ahead of time and don’t let your move day fall on a weekend when no one answers the customer service line. Update: Money was refunded right away. Issue was resolved but was left in a tough spot in the moment. Was offered a larger storage spot at the same price but declined d/t those who were also offered this option only to have the higher price of the space go up. Thanks but no thanks

Renee was very helpful

6/11 Hope sinking for any resolution. Still no signs or stripes to help me keep my rented spot free from anyone blocking me. 30 on service call no answer. 9/16 - I am very hopeful that new striping will be put down to help bad parkers. If it wasn't for Darren I would have left a long time ago. Darren gets things done when on the property. Need someone on the property all the time.

This property is always well maintained and clean when I have to visit and go to my storage unit. I would like to say that Darren is always extremely helpful with whatever I may need during my visits. I would recommend this public storage to anyone. I know that lives in the area who needs storage space. Keep up the good work.

I want to give a big thank you to Darren at Public Storage for his outstanding help with the issues I was having with my unit. He was professional, patient, and went above and beyond to make sure everything was resolved quickly and smoothly. Thanks again Darren.

Easy and quick to get. Clean place. Great customer service!

Darren, when he is on the property, has no problem with helping me or keeping the property clean. I feel the new look of the property is good but why is Darren not around? Thanks for the rent help, I appreciate it. Thank you Darren

Thank you to the lady that helped me in the machine

Darren is always helpful when inquiring about the unit. very knowledgeable and polite. love the units and feel safe keeping my belongings here.

Public storage appears to have clean safe facilities. The only issue I have is that rarely is there an employee on duty to assist you in a pinch. Voice mail at the individual locations would be very helpful if an employee would simply return the call when available. I did want to add that the facility in Streamwood off of Barrington road does have a 24/7 kiosk that is very helpful and useful to even the non computer savvy person like myself . A wonderful addition to the company's facility.

Scammy and Unhelpful, please do not waste your time with these people.

Property is well maintained and the manager is so helpful, Darren was very knowledgeable.

The property was neat and clean and Darren was extremely helpful

This property was very clean and the manager, Darren was extremely helpful, thanks Darren

I want to take a moment to thank Darren for his amazing help in getting me a storage unit. He was very kind, funny, and a joy to work with. From the start, his positive attitude made everything easy and stress-free. Darren was knowledgeable and very patient, answering all my questions and helping me find exactly what I needed. It's not often you meet someone so genuinely helpful and friendly, and I really appreciated all the effort he put in to make things simple for me. Thank you, Darren, for your excellent service, You really made a difference!

Worst place I have ever been to. Dont go to this place! First , they give you a quote and about 3 months into it they just doubled my rent . They never answer a locked door and it got bad were I had to call the police. Cops told me they get nothing but complaints! You cabt even talk to someone from their corporate office. The phone routs you back everytime to the managers number! The place is crap go anywhere else but this public storage !

Darren has been a wonderful person to work with. I been with the company for 2 yrs. Very friendly & goes out his way. Keep up the good job darren

Darren is truly unprofessional, These reviews and his action do not match. He disrespectful , he chooses to deny access to units instead of being a man and accepting a review. He tried to threaten us with not giving access to A unit we paid for. This guy don’t deserve to be a manager or even a part time worker here.

Public is always so helpful plus Darren is always willing to help out with any customer concerns.

There are so many flaws with this location and the way this company operates it’s a shame. I won an auction not too long ago and was given 48 hours to collect my winnings. Then an issue arises to where I couldn’t get into the unit. Contacted public storage to help me figure out how to get the lock off they told me they would have to cut it off I asked them how soon it would be done I was given a time frame of 45 minutes to allow said property manager to get to the location it took hours and didn’t get to it until the location until it was closed I was hoping they would allow me another 24 hours since I was supposed to receive 48 but no they only allowed me until the end of today to collect my winnings if I could I would give 0 stars because this is ridiculous might I also add I tried getting in contact with the property manager and given the run around by customer service honestly people go to Uhaul where they have manned stores and YOU CAN CONTACT MANAGERS DIRECTLY VIA PERSONNEL CELL NUMBER AND HAVE BUISNESS CARDS!!! And have longer storage hour access!!!!!

Darren was very helpful when I came to get my things and the keyos made things move faster and when I got lost on the keyos Darren help me out a lot.

When I came to visit Darren the manager was very welcoming and helpful. The kiosk was big help to public storage and the property

Was good! Prices have doubled in 2 years. A couple times the heat was obviously off in the climate controlled area so I have to wonder how often it is off. Customer service is a very frustrating. Everything is off site and when you get ahold of someone they can’t help.

Really appreciate the management here .... any time we have issues, Darren is very helpful in taking care of the issues.

Darren was very friendly and helpful great experience at this location

Darren helped get my rate lower and is the best

Darren is very helpful, funny and makes sure you read the fine print!

I can always count on Darren to be helpful whenever needed!

Horrible place. Darren is very unprofessional unappropriated very creepy with women and kids. I felt very unsafe with this man being there never never go there by yourself if you are a women.PLEASE CALL POLICE IF YOU NEED TO GO THERE ESPECIALLY IF YOU ARE A WOMAN AND DONT GO THERE AT NIGHT TRUST ME HE’S THERE WAITING…..

Darren was very helpful with confirmation call

Darren was amazing and very helpful!!!! I highly recommend!!!

Easy to set a storage unit up online

Darren was very helpful and friendly

Darren and Mary were fantastic in helping us with our unit. The units are clean and easily accessible.

Thanks caprice you are the best

Affordable units and friendly staff, Darren was very nice and welcoming.

Caprice was very helpful with getting me my gate code since I couldn’t Remember it.

Had no problems getting a unit and was handled with very good customer service. Darren was more help than I needed. Thanks for your service.

Darren was so helpful with the visit to see the sizes of the spaces

I went to this facility to speak with Darren about a storage space. The office and space was very clean and he was very cordial and knowledgeable.

Great Customer Service caprice great person love Your smile

I rented a storage unit from July 22 till May 23 and had such a pleasant experience. Safe, secure, clean and Darren is so friendly! I would recommend this facility to anyone in the area who may need a place to store items.

For the most part, public storage comes in handy when you’re lacking storage space at home. But I’m 67 years old and I’m living on a fixed income so I don’t have any MONEY EXTRA MONIES TO SPEND. Unfortunately after being a storage unit renter, my storage rental fee goes up EVERY YEAR by at least $25-$30 dollars. I’m now paying $183.00 dollars per month for my unit and I’m on disability (SSI) because I’m diabetic and I’ve got COPD, which only pays $914.00 monthly. I think there should be a limit on how much DISABLED SENIORS CAN BE CHARGED. The public storage I use is in Hoffman Estates, IL. (iStorage) on Bode Rd. The only other complaints I have is the management has to manage two storage outlets and they’re unavailable quite regularly. The pavement is also loaded with Potholes that are hazardous to our vehicle’s suspension. I hope my input will have a positive impact towards making some improvements.

Great customer service and the best experience ever. I will come back if I ever need to!!!!

Darren so nice staff as well. Very helpful kind and caring always check the units and making sure everything is safe and secured super kind and helpful thank you

Darren is very helpful

Great staff Daryl was a big help he took the time to help me set up my account

Staff is always helpful and does a great job! Darren provides excellent service, is always available and extremely helpful. I was using this location for over 10 years. Highly recommend as the location is great and Darren goes above and beyond and is fantastic to work with! Would of left this property long ago if Darren wasn't there. Thanks for everything!

Darren is fantastic and extremely helpful. Highly recommend this location. Appreciate all the support and insight he gave us!

Facility was clean! Darren was an awesome help

Darren was so helpful when we visited the store and answered all of our questions

DARREN WAS VERY HELPFUL, AND KNOWLEDGEABLE WHEN SHOWING ME A SPACE. THANK YOU

I called to ask about a rental unit and Darren was the biggest help a person could ask for . Thanks a lot for everything your the best !!!

1st, I want to thank you'll for such great customer service and a experience that made me feel as tho my things would be safe. 2nd, I want to give a Huge Thank You to Darren for his hard work and great service. His detailing of how things are were are excellent.

Thank caprice for your great customer service and dealing with my situation you rock !

Thanks for your help with my rental caprice

Love caprice service thanks for your help !

Never seem to be ACTUALLY open on the weekends. Supposed be open by 9:30am. Funny how there's never any signs indicating someone is on lunch or if the place is open or closed...

Darren was the most helpful person ever, very professional, explained everything to me

Great job caprice thank you for your customer service

Darren was extremely helpful, knowledgeable and always eager to help, he managed all the paperwork really professionally and property was kept clean at all time. He also demoed me on how to use the app and walked me through it . 10/10 service

This is a nice clean place with good people to assist. Darren *5 makes sure people are treated properly.

I've been with this facility for over a decade and am very pleased with the current manager Darren. He is always pleasant and always with a big smile! There have been times when I've had questions or issues and he's been ready and willing to assist me in every way possible. Thank you Darren!

Good facility. Very clean.

Darren is a great manger he was very very helpful and gave me the best price and size unit I’m very satisfied and recommend him everytime

Very nice facility and Darren was super helpful!

Darren is the guy to look for.he will help u with anything u need

Darren very nice helpful good job!

Had a great experience at this location. Darren was very informative, helpful and kind. The facility was very clean. Looking forward to coming back

Caprice was awesome with my situation great customer service

Great service caprice with my rental

caprice was a big help with my reservation and rental move in great service

Omggg caprice love caprice service so nice and sweet person To go helpful for

Darren is the best out of the best! Always helps me out with whatever the situation may be. Amazing customer service!

Darren was a friendly and warm person to deal with, I bought some boxes from him

Darren was very helpful when showing us around but I am going to complete the e-Rental when I get home. Clean property.

If not for the price increase, we'd still be a customer. I want to give a shout out to Darren at Public Storage Streamwood for making the rental experience from start to finish so seamless. He was very helpful to address any questions or concerns. I also think the Public Storage app is great! Really liked the ability to open the gate from my phone.

Darren is very helpful and knowledgeable of the process. I appreciate him answering my questions and giving me all the details needed. Thanks!

Caprice was cool girl great customer service

Caprice has the best customer service great personality love her vibe

Caprice was awesome great service love her customer service

I originally only planned to store my things for a few months. Now that my plans have changed and I will be renting longer, Darren has been helpful and understanding with me. I've also noticed his attention to details with his job. He showed me a product that is wonderful and is keeping my items free of moisture. I'm so happy he showed me that and it works great.

The online process was nice and smooth, but the customer service at the location was awesome. Darren made the experience easier given then complications that moving can bring. He was just super nice guy making sure he went threw the smallest details of question we had. I’d recommend this particulate public storage location any time!!

I can’t remember who helped me but he was a pleasure to speak with. I was calling on behalf of my dad’s storage unit and he was very helpful! Thanks so much for your time on the phone! I’ve also been to the storage save and it’s always very clean.

If I could give infinite stars I would! We’ve ran into a few issues (unrelated to the property) and Darren has always gone above and beyond to help us. He has made our public storage experience extremely easy and entertaining. Thank you so much Darren for all your help. Much appreciated from the Bath and Body Works girls.

Darren is a person who provides excellent customer service, very friendly and above all very attentive to every detail. I am very satisfied with the service and I recommend Public storage 100%. Thank you Darren for everything.

The old church rd location was so friendly, informative, professional, and courteous I will recommend to anyone

Darren was an incredible guide and aid in helping us find a safe space to put our items! The process was so easy and he is such a friendly person for the job. Would always recommend public storage and Darren!

Once again Darrin came through and provided my family with great help. Thanks again

Darin was a joy to work with. Thanks again for making process so easy.

Darrin was awesome. Thanks for all the help and for finding the unit I needed. Great job.

Darrin made my move in process fast and seamless. Thanks again

I had an great experience with Darren . He was very helpful and friendly.

Great place to rent. Staff is very friendly, helpful and informative. Highly recommended for all storage needs. Thank you all!

My son and I had to clear up a billing issue. Darren resolved the issue easily and he was a pleasure to work with. He’s a very pleasant person.

It doesn’t happen often at all I write reviews, but this is the time I really want to do that. This is about Darren from Public Storage 1550 Old Church Rd. in Streamwood, Il. 60107. Here what I want to share. I use different location (not far) but know Darren from that location (for quite some time now). It was always a joy to meet him there when making my monthly payments (which are not that exciting though - who likes payments). And here it is. I wanted to tell to whoever may read this, that first, Darren’s personality is that you always want to meet him and the second, whenever I asked him for anything then from his side, there has always been a warm welcome to those requests and ‘things delivered’ as I needed. That doesn’t happen often THESE days and will be less everywhere in the Future I predict. Then Darren was moved to Streamwood location. I will tell you this – I do not go to my closer location to make my monthly installments. I drive farther to his currently location – since I just want to see him and exchange a few laughs and again – whatever I ask and ask for - is always welcome. If you have your requests and you like this treatment – this review can help you with that also with BEST ARRANGEMENTS available that he diligently always is open to look for and he makes happen and for you he will too as I as one of the customers have been experiencing. I would tell you this though - follow Darren. Andrew Morawski.

Caprice was helpful with my rental quick and fast and very friendly girl good customer service 👍