Public Storage Self-Storage Units at 14751 SW 29th St, Miramar, FL

Jen was simply amazing, walked us through the options with a tour of the faculty. . Very impressed, clean and well laid out. My erental application was stuck in a loop and Jen helped troubleshoot and complete my application. Stellar customer service without question.

Amazing service from Jen and the team. They are very easy to work with and accommodating to my needs. I have been a customer for years and can’t recommend this location more!

Jen was very helpful and very nice. I have been a customer from 2 years ago, and the treatment is excellent. Whenever I had an issue, she resolved it immediately. Thank you Jen

I was advised by Scott that this facility is inadated with after hour felony burglaries where all of your property is in great jepordy of theft. Apparently any person can reserve a unit over the Internet and have access the alarm goes hours after the staff has left for the day , so bad people reserve a unit on the Internet have a code or give the code away and they camp inside and prop the interior "security doors" open. Then they steal your property. They have no overnight security and no security from 5pm to 9pm to make sure everyone is out of the building. If you don't believe me do a public records request with Miramar police department or ask anyone from Apollo rehabilitation center next building over . I am a Chinese national person and we don't steal Scott did they have many problems with the black people. They steal he told us go some places else. This problem can be fix by motion sensor alarms on floors and stairwell and doors turn on at 8pm.turn alarm on at 8pm Hite security guard to check property after hour have cameras monitor by ADT theyn watch people break in. We will go to place that is serious about security thank you

I have been a customer since 2017. The staff has always been helpful and professional.

I was in this location on July 2024,Jen was wonderful and made the process very smooth for me. She took the time to go over all the details regarding the use of the storage. I was guided thru the e-rental by phone but preferred the in-person which was great... Thank you Jen for your services!

BEWARE!!! I’ve had a unit here for almost five plus years before this new property manager started working here and I’ve never had any issues till now. I set up an appointment with jessica at the front desk for a meeting about my unit and she did not bother to show or give me a call saying she couldn’t attend. Mind you I took off an entire day of work to go in person. Finally after showing up on a random day she conveniently was there and decided to finally do her job (somewhat). I proceeded to ask her how come she hasn’t responded to any of my voicemails about my account on file.. she gave me HORRIBLE, NASTY and very DISRESPECTFUL comments while smirking and joking the entire time I’m trying to tell her something about my account, she’s taking it as a joke not even paying attention to me just typing and making phone calls all at the same time..then proceeds to give me FALSE INFORMATION which in that case I had to spend hours on the phone handling the situation with the Coorporate office for them to finally resolve the situation almost 3 hours later. I never not once had any of these issues with the previous PM. And did I forget to mention Jess loves to charge false fees to your account to try and play with your unit? Not my best experience with the present property manager.

Jen and Scotty provided excellent and professional customer service. I really appreciated their help. The place was clean and tidy. Jen and Scotty were very friendly and helpful. I recommend public storage to friends or family.

What an awful experience today at this location. I had RSVP today with the lady here, but after witnessing the horrible customer service she gave to the couple was arrogant & rude. I decided to take my business to Life Storage. I do not recommend this storage facility

Today on Saturday 6/29/24 I arrived and Jen was working alone; She remained very professional, pleasant, courteous and patient with a very busy packed office. My unit was not the right size and Jen resolved my issue. I thank her for everything that she has done if it were not for her, I believe the situation would been very different for me. ⭐️⭐️⭐️⭐️⭐️

Jen and Scott has been fabulous with working with us renters as well as running a professional public storage. Has done the best customer service ever! Thank you!!!😃😃😃😃

Great place to store your belongings. Very clean secure and well maintained building. Easy move in and out. The best part is management is a pleasure to work with. Jenn was great from checking in to moving out.

Jen and Scott called me several times and greeted me upon, helpful in all ways. Jen showed me how to use app and took to my unit. I would highly recommend renting units with this safe and secure property.

SCOTT AND JEN , Very helpfull with the move in process.

Jen was extremely helpful you have to come here. She went above and beyond. It was just after closing hours, too! She's a real trooper. My unit is on Douglas and Pembroke Road, and she still helped me. I am so thankful!

Jenn was incredible on her presentation her professionalism exceeded my expectation, would definitely recommend 10 out of 10 for her services….

Jen was awesome! Very helpful and patient

Jen welcomed me, gave me a walk-through, and answered all my questions. She was polite, patient, and professional. The place is just what I expect from a storage space. I had access to the trolleys I needed. Everything seems well kept. They have a variety of moving supplies for sale. I bought the lock I needed and it wasn't crazy expensive.

Scott and Jen were great. Came right before closing and guided me. Thank you so much.

Update; I came by for business and Jen has been welcoming each time. She is always provided me with great care and I'll continue to come back. Jen me encata la atencion de la chica pasaron cosas ella pudo resolber facilmente.

Jen is an amazing at what she does!! Keeping that nice attitude and cooperative work Jen

Jen was real professional and quick in helping me to change my date so I could move my stuff in immediately. I appreciate her fast actions. Customer service at its best. Thanks Jen

Jen has been a horrible addition to this property since Anthony left. My first incident with her, she made promises that I could get fees removed from my account cause she’s seen it happen for someone else and when she was not competent enough to deliver on that promise she says it’s policy unfortunately. Well I was not willing to accept that and she ended up making calls to a more experienced manager at another property to resolve the issue. Then after that whole stressful ordeal, she had the audacity to beg me to leave a positive review to which I declined but decided not to leave any review to give her a break. Now, I have yet another issue where PS removes their lock once I make payment on my account and then I receive an automated email from PUBLIC STORAGE stating I need to come secure my unit. I told her this and yet again I was met with rudeness and being cut off while talking to let me know that this is their policy and they don’t remove locks. LIE. But when she doesn’t know anything she says it’s “policy”. She also went as far as stating that’s why the previous manager (Anthony) is not there because of the policy not being followed. I have never seen someone so TACKY. Anthony had been there for years and to minimize his integrity in such a way because of her lack of competence is DISGUSTING.

Jen was very helpful completing my move in and vacating process, I was satisfied with attention. In the future I will consider coming back as a customer again.

I moved into my unit on 9/30/23; Anthony was helpful with during the 8 years of his service. I needed to down size for a smaller unit and Jen was very pleasant with providing excellent care. The staff including Scott are an asset for the company! I appreciate their professionalism and personal experience during my visits. ⭐️⭐️⭐️⭐️⭐️

Great service from Anthony and Jen from the beginning of our moving day of September 24, 2023 through February 15,2024. Anthony was kind enough to wait for us as we driving down from Boca. Thank you so much for you kind attention to details.

I made a reservation while driving from Orlando, Jen provided all the details regarding my unit she left me without any questions and provided me with assistance with purchasing merchandise for my unit. Also is a great location will recommend 10/10

I went in looking for information on potentially renting a storage unit and I was greeted politely by Jen and Scott. They went over a few different options but I wasn't ready to commit just yet and they understood. Very nice, other places would get mad or try to talk you into it. Definitely coming back soon!

Jen has great customer service skills. Very easy process. Thank you

Jen was awesome and very helpful. She was very patient explaining the whole process.

Jen is awesome! Very helpful! Everything A-Ok!! Very hard worker and very responsible! Even stayed after hours for me!! =)

Un desastre sede de Miramar ,las puertas están dañadas y nunca las arreglan causando incomodidad para realizar los cargues o descargues , el AAcond muchas veces se daña y no lo arreglan , no renten aquí la atención es mala y funciona mal , no es digna de recomendarlo

Jen works extremely well and very knowledgeable!! I had my reservation but I was not ready to rent, in the future I will love to come back to complete my business.

Jen provides an excellent customer service!

Have been with public storage since 2017. Always had a beautiful and professional experience with the Manager Anthony. The new Manager Jen is a super person. Shes very helpful and kind. She is a consummate professional!!

Jen was amazing and super helpful. She explained step by step the account closing policies and all while having several other patrons waiting for assistance. She’s the hardest working property manager I’ve seen there and always up keeping the property. We have been by several times and she’s always sanitizing and maintaining.

Jen has the best customer service!!!! Love when she is here

Jen was the best and wonderful providing me all the assistance with my unit, walking me through all my concerns. She's special and helpful, thank you Public Storage for the amazing ambassador that you have. ⭐⭐⭐⭐⭐

Jen she’s so nice inteligent clean l so proud of her thank you

Jen great helpful and kind

Jen was great, property was clean and my unit was clean!!

Thanks Jenn for you support and dedication to help me to resolve my situation with my unit,

Jen has been nothing but conflictive and disrespectful with us. She has given us attitude and responded in immature ways everyday we have had to deal with her, not just to us but with other costumers as well. We are not interested in treating business with her from now on. She was understandably busy and overwhelmed on Saturday Oct 28th when we were there to move from one storgae space to another, and my father was patient until she began treating him poorly because she was overwhelmed with the amount of people at the office, something that does not pertain to us or other costumers. She told him to go upstairs to the new unit and wait for her to hand him the unit. When he went upstairs the lock and a SINGLE key to the unit where on the ground. My father waited for over 40min and she didn't show. As his time is just as valuable as the next person's he locked the unit and left. Then she calls him on Sunday early morning, from the get go with an accusatory tone, talking about how she has to charge us for the lock and saying things like "I am speaking  do not interrupt me". Again uncalled for. She then excuses HER mistake with the lock for being busy and not having time to go upstairs. To which Jen and I had a second discussion about on that Monday Oct 30th, I stated to her that it is not our business nor our fault that this place is understaffed and she is so obviously unfit to do her job and directly deal with costumers. She then proceeded to once again talk back and rudely walking away, when her argument was invalid. That same monday she also, I may add At 9:29am( they open at 9:30), stated that as a COURTESY she was going to help us get into our unit, when it was HER system the one presenting errors, again with a unnecessary attitude tone demeanor etc. We had always treated with Anthony before he was never disrespectful he actually did his job, and did it well. So unless we are dealing with a supervisor alongside, we have no interest of doing any business with Jen.

I’ve been a customer of public storage Miramar for almost 5 years. This is a great location and the service is awesome. Anthony helped every step of the way. He was very knowledgeable of his job and the company and it gave me confidence to chose this location as my storage space.

Terrible esta compañia, tienen 1 sola persona atendiendo todo el lugar, y ademas una persona con poco entrenamiento, es super agresiva en su manera de actuar y responder las inquietudes de los clientes. No tienen servicio de baño, siempre está o dañado o cerrado. En el primer piso, siempre mantienen la tempertura a 80 grados eso es absurdo cuando estamos en Florida y ademas cuando en el contrato te prometen que es climatizado. Despues de 6 meses de contrato te suben el precio a la cantidad que les antoja y de una manera absurda. Se supone cierran a las 9pm, pero a las 8:20 ya los codigos dejan de funcionar.

Anthony was great and gave great service. Very kind.