Eddy is super helpful and knowledgeable. Wonderful staff. Had a great experience here
Eddy thank you for your help
The manager, Javier, is helpful and communicative. Great customer service, I was surprised and I really appreciate it.
These guys made it so easy for me Eddie has a thumbs up wit me
Great place, Alex and Eddy are amazing people
Anthony was extremely helpful and was easy to work with. You don’t see his type of customer service as often anymore. Low key needs a raise. Thanks Anthony. 🙏🏼
Do not store your belongings here. My unit was broken into and approximately $3,000 worth of my property was stolen.
I had been renting my storage unit for less than a month when it was broken into. The lock appeared to have been picked, and roughly half of the belongings in my unit were taken. I was out of town when it happened.
I reported the break-in and LAPD came by to investigate. They were unable to determine exactly how the person got into the unit, other than the possibility that the lock had been picked. I also discovered that theft is common at these facilities.
Unfortunately, my experience with Public Storage after the break-in was extremely disappointing. I received very little assistance from the facility staff. Their insurance also did not cover my loss. I later learned from the policy's fine print that theft resulting from a picked lock was excluded from coverage, which was exactly what appeared to have happened in my case.
I was also surprised to learn that the facility's cameras do not cover the inside of the storage units, just the lobby. I repeatedly asked staff to review the available lobby footage, but each time I followed up, I was told they had not had time to go through it. I never received meaningful assistance or follow-up regarding the footage.
The experience also made me realize how important it is to carefully understand what their insurance actually covers before storing anything of value there. In my case, I paid for coverage and still ended up absorbing thousands of dollars in losses.
On top of that, my monthly rate was increased within a few months after I initially signed up under a promotional rate.
Overall, don't rent here, If you do not want your property stolen.
thank you eddy for all your help
Great place to put items.
Rented a storage here this past month and everything has been smooth sailing! Thank you so much to Alex for his patience and professionalism.
Stopped by to inquire about renting a storage and ended up just going for it! Thank you Alex for helping me decide which size was better suited for my needs. He was extremely professional. Facility was clean as well.
Lowest rate i could find in the valley for what i needed specifically. Great location, always clean, no bad vibes. Unfortunately, i had to close my unit because of financially issues. But moving out was just as easy as moving in.
This is a popular location. Lots of people coming and going leaving it dirty after hours. During office hours, the friendly, professional crew take care of the property and make it look good again.
I’ve rented here for a while now and the staff and the hours make this a great location. Shout out to Alex for his patience and expertise. Always exceptional service when he’s behind the counter.
Edit: wow so much has changed in such a short amount of time. this site is never secure anymore. Gates and doors left wide open, multiple instances of lockers being broken in to. Dirty parking lot, people leaving trash everywhere with no where to put it. A restroom that is never unlocked for people to use. An overall, bad experience almost every time.
thank your for all your help today eddy . Everything was super easy with you
Deceptive business practice. Feel like I’ve been scammed. Signed for a $120/mo and after only 3 months was raised to $175/mo without warning. When I asked about rental increases upon signing I was told “I can’t tell you how much it’ll increase but it’s usually less than $20 and we will let you know 30 days in advance”. No email & claim to have sent mail but I have received nothing. No one able to answer the phone to assist. Employee says this was determined by the “algorithm” lol.
Do not fall for this scam. No matter how nice they seem.
I had a great experience at Public Storage. The manager on property Javier was very helpful and took the time to answer my questions.
Nan you’re awesome I’ll be looking for the email as well.
Thank you for all your help today eddy
I've been renting a unit at this location since March of this year. After four months I received an email stating my rent would be increasing by 37.5%% starting August, from $168 to $231. It's stated in the contract however; if public storage has the propensity to raise your rent by that much within that little amount of time, such a policy should be stipulated verbally. I will definitely be moving out before the end of the month.
Diamond and Alex help me rent a beautiful storage space it’s so clean and cool and they made it very easy and uncomplicated. This is a great place to rent a storage best place I’ve ever rented a storage so far.
Exceptional Service and Impeccable Facility!!!
Alex, the manager at Public Storage #7660 Van Nuys, exemplifies professionalism and genuine care in every interaction. He thoughtfully assists each client, demonstrating a clear passion for his work. The facility itself is immaculately maintained, modern, and equipped with a superior AC system, creating a comfortable and efficient environment. Alex elevates the standard of customer service, making this storage location truly outstanding.
Diamond was top notch Her customer service was impeccable. Made me feel welcome.
Thank you so much for your incredible work
Cynthia was really thorough and patient with us! Thank you for helping us find the correct unit for us and walking us through the process.
Just rented a space and Javier at this Balboa, location made it very simple and easy to understand. Did everything over the phone and via text was an awesome experience. Thanks
Thank you for your help eddy
Highly satisfied with the service that Brian assisted me with! He was kind, patient, and knowledgeable about the unit I was interested in.
Bryan, Alex, David were so helpful!
Thanks for keeping it tidy Bryan and Alex.
Bryan and Alex and David helped me, they were a great help
Thank yoh eddy for walking me through the rental process and helping with the app
Thank you eddy for all your help . He walked me through the rental process after showing me the unit and helped me download the app :)
Thank you Eddie for your assistance you where so much help
Heeeyyyy Nan sent me. She’s awesome I hear Alex is awesome as well.
Alex was very attentive and went above and beyond to answer my questions when I rented my unit. He has such a great people person personality that will take him far.
Eddie at Public Storage was amazing! He helped me reserve my unit, answered all my questions, and made everything super smooth from start to finish. Great customer service — thank you, Eddie!
Wilson wood and Alex had great customer service i definitely recommend them
Thank your for the great service and checking in on me during me move.
Eddy was super great and very kind and helped me get the perfect unit!
Victor was so helpful and great.
The facilities are very clean, access is quite secure, the bathroom near the elevator is very convenient, and everyone is generally friendly and patient. I spoke with David on the phone and Edie assisted me in person; both were very kind.
Alex is so friendly and professional with a great sense of humor. Very knowledgeable and answered all my questions.
Had a great experience at this location. The customer service Alex provided was incredibly helpful, knowledgeable, and genuinely nice. The whole process was quick, easy, and stress-free. Highly recommend this location!
Alex was very helpful and had such a friendly demeanor. Thank you !
Love this place. Very clean and quick friendly service. 👌
Very clean and professional.
Alex is a gem. He’s always in a great mood and makes me feel welcomed. He’s a professional and you can tell by the way he handles you as a customer.
Great job greeting customers as soon as they walk in. Your warm tone and clear communication make people feel comfortable right away. You consistently set the right first impression and help build trust with customers. Keep it up!
Alex is incredible his very helpful and very friendly. I recommend this place 👍
I had an exceptional experience at Public Storage thanks. From the moment I arrived, Alex was friendly, professional, and incredibly helpful. He took the time to explain all my options clearly, answered every question, and made sure I felt confident about choosing the right unit for my needs. The attention to detail made the entire process smooth and stress-free. It’s rare to find customer service this good, and Alex truly went above and beyond. I highly recommend this Public Storage location.
Great facility, Alex was incredibly helpful and made the process easy for me. Kept clean and its quiet, overall best storage facility ive ever rented at.
Alex always goes above and beyond to help when we visit our storage unit. Always very attentive and polite. He actually helped me soothe my baby one time while I was trying to make a quick stop. I appreciate the service!
Victor es una excelente persona my amable, servicial, te ayuda en todo el proceso y te lo hace ver fácil lo recomiendo
Muy buen lugar exelente servicio muy amables el señor Victor y Alex me atendieron exelente muy buenas personas y buen servicio al cliente
Alex is the best! He was super helpful today and we couldn’t be more thankful that we came into this location.
Alex was very helpful in helping me find a storage unit. Very thankful. He's a great manager!
Victor i alex y sieron un buen trabajo son excelentes en su trabajo
Property Access was just updated to allow access up to 9pm
I'm here at 7:49pm and access is closed this place is so frustrating this will be my last month here
Victor and Alex were a wonderful help! Getting multiple storage units is a pain but they made it super easy to get exactly what I needed, smooth and simple~
David was such a great help, thanks again!
Victor is the guy to go to when you want to rent a storage unit at this place he will help you and really feel at home he is the best and great customer service highly recommend going to him. He was very helpful and friendly great man highly recommend going to him for your storage rentals he will guide you to your best storage unit!
Victor is incredible his very helpful very friendly I recommend this place 👍
Alex Benites was so profesional, helpful and informative. He made my day and my difficult move better.
Great experience getting information for a storage unit . Alex was friendly and professional, and very knowlegdeable. This place is so clean and secure. Would definitely recommend!
Sign up today and victor was a great help for those who come I recommend.
Today I got a space at this location of public storage. The entire experience was smooth from beginning to end. Alex helped me sign up and was beyond helpful with the process. He explained everything step by step and also provided great information about future changes with pricing, allowing me to be aware of it and not feel surprised by any changes. The facility was clean, well equipped and presentable. I must say, quite impressed.
Victor was so nice and he was patient and did a very good and professional job and I am very satisfied with his doing my storage need!!
This place was nice I liked the drive ups
Had to move space with short notice and price was too high.
Thank you for ur help Tania
Kim was wonderful very patient with me and took they time explained everything to me let me know when reopens
Great rate and helpful staff. I like the drive up access.
From customer service, to in person, and online. It all is very disappointing. I tried to finish a reservation online. All I got was locked out of my account. Finally logged back in and there is no option to finish my reservation so I had to go in person. That was even worse no one is ever in the office. I waited about an hour nothing. So I decided to call and see if I could finish it through the phone wasn’t allowed to either got transferred to their office number but like expected no answer since there is no one in the office. Someone mentioned they are usually walking the property makes sense but maybe hire two to three people so they can help customers you know jst throwing out crazy ideas since they say on their voicemail “customers are important to them”.
Gracias Tania exelente servicio. Gran trabajo
Gracias Tania me ayudo mucho con mi app y con la información
Taniya good person and always helps when asked
Tania Macias is an amazing help. She answered all my questions & was very nice. She has excellent customer service!
Buen servicio muy amable muy agradecidos lo mejor que hemos encontrado gracias
Great service.
Glendy when out of her way to help me. really appreciate her.
thanks a lot.
Muy buena y amable Gracias Glendy
Excelente costumer service, talking about Glendi.
Agarre una segunda unidad y Glendi me ayudo mucho muy amable y paciente.
Glendi fue muy amable conmigo y me atendió bien muy buen servicio.
I went a couple of days ago because I didn't know how some customer's open the gate without getting out of the car.
I went to the office and the young lady there Glendi help us install the app on our phones (my dad's and myself) she explain the benefits of the app and took us outside to show us how to open the gate very convenient feature thank you for your help Glendi.
Glendi was great. Good customer service. Thank you for your help!
Amazing service! Always very helpful! Glendy was helpful and knowledgeable!!
Jonathan was amazing good person to talk to can’t believe they’re threatening to fire him bunch of lames
The WORST customer service. Unfortunately, this facility has been giving me the run around.
Made arrangements to have access at 7pm and even called the main line prior so that I can take time off work to make it at that time. When I tried to access with passcode., it did not give me access!
I have been calling since last night with no avail. The outgoing VM says that a manager will make contact, but nothing. Furthermore, the number they provide on their system for after hour access, is a WRONG number. The person who owns the number, contacted me to let me know they receive calls “all the time from public storage customers”! This is an outrage considering the monthly amounts that keep going up every year! I will be contacting Better Business Bureau as my next course of action.
Do better for your paying customers!
Manager was friendly and answered all my questions!
RUBIA CARLOS GIVE A GOOD SERVICE THANK YOU
Gracias por todo vicky. Me alegro que estes de regreso. Siempre me ayudas con mis pagos ..
Un buen lugar para guardar tus cosas
Manager was nice and helpful he answered all my questions
Carly s and rubia Great service
Jonathan was very helpful, great service!
Vicky gracias por servicio muy amable
Vicky was awesome fast and friendly
Great service, experience and location. Thanks
Great service thank you Vicky
Vicky was great , and helpful
Vicky y Victoria me atendieron super excellent gracias
Gracias por servicio vicky
Viki and Victoria was great
Gracias vicky por ayuda con aplicasion.
Gracias por servicio Vicky
Great service by property manager Vicky. She makes process quick and easy. Has patience and shows you different units to see which best works as. Property is drive up so make it even easier to unload and super clean units. Highly recommend location ask for Vicky she’s awesome and super friendly. Also , speaks Spanish!
Vicky es muy amable y me atendió muy bien cada ves que boy.
gracias Vicky por buen servicio y ser muy hamable con uno .
Great service thanks Vicky
Vicky Is very nice great service thank