Public Storage Self-Storage Units at 5806 221st Place SE, Issaquah, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Indoor Storage Units
- Small, Medium & Large Storage Units
5'x5'Online only price$ 90/moSmall 5'x5'
$ 90/mo $106Best Price Label
- Climate Controlled
5'x10'Online only price$ 127/moSmall 5'x10'
$ 127/mo $149Best Price Label
- Climate Controlled
7.5'x10'Online only price$ 133/moMedium 7.5'x10'
$ 133/mo $156Best Price Label
- Climate Controlled
10'x10'Online only price$ 145/moMedium 10'x10'
$ 145/mo $171Best Price Label
- Climate Controlled
10'x12.5'Online only price$ 167/moMedium 10'x12.5'
$ 167/mo $197Best Price Label
- Climate Controlled
10'x10'Online only price$ 187/moMedium 10'x10'
$ 187/mo $220Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 218/moLarge 10'x15'
$ 218/mo $257Best Price Label
- Climate Controlled
10'x13'Online only price$ 219/moLarge 10'x13'
$ 219/mo $257Best Price Label
- Climate Controlled
10'x20'Online only price$ 279/moLarge 10'x20'
$ 279/mo $328Best Price Label
- Climate Controlled
10'x15'Online only price$ 293/moLarge 10'x15'
$ 293/mo $344Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Issaquah
Resources from the Help Center
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Issaquah Storage Units Near Lake Sammamish Center
Issaquah self storage is conveniently located right off Lake Sammamish Pkwy, less than a mile from the I 90 at the Front Street E./Lake Sammamish Pkwy exit.
These nearly 600 North Issaquah storage units are right behind Lake Sammamish Center for storing all your shopping hauls. It also offers easy access to Lake Sammamish State Park, Issaquah Commons, and Tibbetts Valley Park.
With aviation, tech, and retail companies having significant presence in Issaquah, this Eastside King County city has been the site of steady growth. If you're one of the 1,000 or so people who move here every year–according to US Census data–we can help smooth your transition. Our 10x20 storage units can hold five rooms' worth of stuff, and are great for families with one or two kids. Our 5x15 storage units, on the other hand, are great for singles who don't have a lot of furniture, and want to take the pressure off the house hunt.
However long you're in here in Issaquah, we can help you make the most of it. Feel like you're a world away amidst the 3,000+ acres of Cougar Mountain Regional Wildland Park. Hike Sky Country trail. Enjoy a high altitude picnic, and store your stuff at one of our 5x5 storage units when you're done. We can offload bulky and seasonal items from your condo or garage so that your home is the sanctuary it's supposed to be.
We offer all indoor climate controlled storage units in a range of sizes, so you can choose which best suits your needs. And whatever you choose, you can rest assured that our keypad-entry facility will provide you peace of mind.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 239)
UPDATE: The refund never came either and its been over a month. Rodent and insect infested property at least on floor 3. Pretty disappointed in this location. I have rented with them before and other locations in the area multiple times over the last 6 years. Haven’t had many issues until I recently (6/2023) When I first came in to pay the reserved amount and get the unit information, after paying, the unit they took me to wasn’t cleaned out and the door was broken. They told me I couldn’t move in but it would be fixed by that day or the following. It wasn’t and they didn’t have another unit available. They wouldn’t refund and told me to wait. I did. A week and a half later I get moved to a different unit (and charged a moving fee…..) whatever. Didn’t have time to move in right away since I work and had allotted the last two week to move when the door was broken. Fast forward two weeks. I’m finally able to start moving items and find that there are hundreds of ants everywhere in the hallways, on the walls, and trailing into various units. I go to mine and find a few ants and rodent/mice feces on the floor and shelf. I immediately called and notified the office of the issue and me not being able to move in. They called back a day or two later saying they would “launch an investigation”. Have been trying to get in touch with customer service for awhile and finally today heard they would process a refund for 1/4 of what I paid. They told me I could file a damage claim through the insurance but since I was never able to move in, there is no claim to be filed. Issues happen and I totally understand that. But to not right the wrong or take any accountability as a business and property is low. Definitely wouldn’t attempt to rent here again.
David was extremely helpful today. Thank you!
David was very helpful! The process was super easy.
Cameron went above and beyond to help me over the few days that my family was getting our unit set up and we were moving. He was diligent, kind, informative, attentive and able to offer assistance when needed. Outstanding customer service.
Cameron, at this location, is very helpful and polite. I am a customer, for many years. Thank you
Cameron was professional and polite. He assisted in showing my family and I a facility that is clean and appropriate for our needs. We are looking forward to storing with him at Public Storage.
Cameron greeted me in a friendly, professional manner. He answered all my (many) questions in a clear, understandable way. Cameron walked me through the steps necessary to download the Public Storage app, and patiently waited while I tested it a few times. From a customer service standpoint, Cameron hit a home run! I commented he must have worked there a fairly long time as he was knowledgeable, smooth, and well-practiced in delivery. I was surprised when he told me he was still a newbie, with just a few months with Public Storage. He obviously enjoys working there and helping people. If Public Storage were in a sports league, Cameron would be a top contender for Rookie of the Year; he scored big for his company, as well as for himself. BTW, the facility was clean, well lit, and tenant access seems excellent while maintaining security. Google says to add photos. So here's one of my three-year old cat Kiki, watching video of herself playing, and trying to join in; Benny, a 16-year-old trying to get in his 16 hours of shuteye; and the neighborhood bobcat posing for a photo.
Blake is super polite and very helpful!!
Cameron the property manager was very helpful and patient during a very stressful move for me.
Sooo hurt by how this location handled my personal belongings that were left after the auction was complete. Would NOT recommend. Spend the extra cash and get a POD storage instead
Great customer service and very clean place easy access
Doug was very friendly and made the sign up process easy. I would recommend renting a storage unit here. The mobile app for access is also very easy to use.
Doug was very helpful and pleasant. Very easy process and the facility is clean!.
Lots of rats
Dennis made it so easy to transfer units for my elderly parents and was very kind and patient with the whole process.
Attention for Auctioneers! This location is creating a fraud and scam you easily! The location is limited by time even more Tuesdays and Wednesdays they are closed. They also not provide you extend time because what they need that you have as less time as possible to rent their units, it's how they makes money! This is poor choice they do to lose any help to clean they units for them in near in the future! I am high disappointed with the rule, structure, and management they provide! Zero stars 🌟 and good luck with your dishonesty ....
Blake helped me out to switch to a different size unit. He made it so quick and easy and is really friendly. Easy to access the facility and secure.
Everything is is good and clean, but my problem is the in less year my bill has gone from $135 a month to $219 a month. That is outrageous and not cool
Blake is kind and showed me how to use the tricky elevator :)
Pat and Blake are wonderful! We had difficulty helping our elderly aunt access her facility and these two great folks helped us ascertain her needs and give us support in the follow-through.
Very friendly and incredibly helpful. I needed a solution on how to box a large portable air conditioner. I was assisted in getting it boxed and taken out to the car. As a result, I was able to go get it shipped off without a problem. They went above and beyond for me. Thank you!!
The office and storage area were clean and neat. The lady at the desk was a little rude and pushy. It would be five stars if the office help wasn't so rude and pushy
I have found management to be very accomodatihng to the needs of its customers here at the Issaquah location. Blake and Clark have been great to work with and I especially appreciate the flexibility they have afforded me.
There are only four carts, and they are often missing. So far it has taken them over a year to fix the front doors. Which means that they are constantly opening and closing, even after hours, and have to be used manually.
Mixed feeling of our experiences with the Public Storage. Clark at the Issaquah location was very helpful, thorough and professional, he really tried his best to provide best services to us/customer. The system at the corporate level however really really sucks! Makes no sense at all - reservations meant nothing - we were told 3 times that our reserved space was somewhat taken but no explanations at all, tried to make payment either online nor over the phone worked, even in person the card machine was not working..! Clark finally has to manually enter al the info... If the corporate/manager level won’t make some reviews and improvements. Won’t recommend it.
Building completely open to anyone - no locks on the exteriors doors! The "keypad" is INSIDE the building and has no connection to the elevators! Anyone can walk in and access the entire building. Because they did not maintain a secure building nor on-site staff during many hours of the week, my unit was burgled and was not discovered until I discovered it myself, in a completely unsafe situation. Completely unhelpful and slow staff after the fact. Horrible, don't sign up here!
Beware of Bait-and-switch pricing. About 3 months after moving my stuff in here they jacked my price up 20+ $/month. Doesn't seem right. Also - be aware - they require you to carry your own separate insurance policy on the contents of your storage unit and to show proof. Of course, they are happy to sell you an insurance policy right there on the spot (convenient, no?). UPDATE: about 7 months after the last price hike, yet ANOTHER price hike is occurring.
Although it is relatively clean and access is okay...They outright lie about the size of the units. When my things werent fitting into the.locker I realized my locker was 9" shorter than advertized. When I asked they said that sizes are approximate. When rounding off you don't go up 9"! That's 7.5 square feet of missing space--10% of my supposed unit size! Measure before you rent!!
Storage facility is temp controlled. Staff is nice and easy to work with on billing errors/disputes, etc.
Beware of the “introductory offer” business model of this company. Like cable TV/internet providers, they want to get you signed up and then, like boiling a frog, they up your rates when you aren’t looking. This is especially easy to do nowadays with e-billing/bill pay services from your bank. You simply don’t see these bills as often as you did with paper and that’s perfect for this shady business model. I began renting a unit at $150/mo but in less than a year found my bill had increased to $240/mo!! Yes, this happens here! Also, they require you to have renters insurance, which, very conveniently, they sell! Lol! It’s essentially a “hidden fee” and is more expensive than getting insurance from a national insurance company like your car insurance. Finally, this location in Issaquah only allows you access to your unit at certain times. You can’t, for example, access your unit after 9 PM! Whaaat?! Most people have jobs during the day and if you’re moving, night time is the only time you have to do it. Super inconvenient! Also no bathrooms after business hours (5 PM), which is great fun when you’ve got the whole fam at the unit moving things in or out. Do yourself a favor, sell your stuff on Let Go or Offer Up rather than paying hundreds of dollars each month to store things that are only worth dozens of dollars. And if you still want or need a storage unit, read the fine print, before dealing with Blake and Joe and Dennis and Rose, nice though they may be, and getting thoroughly bilked.
Even amidst the crisis right now Blake was very positive! Great customer service! Gave me a thorough tour which was very helpful. Definitely recommend this storage facility. :)
Dennis was great at choosing space and packing while considering cost! Very friendly service.
Dennis was wonderful to work with, fabulous experience and nice units!
Dannis has been excellent help. Amazing support for choosing the right space at right cost. Loved all his interactions. Thanks Dannis!!!
Dennis took good care of me when I needed a storage unit fast. Excellent service!
Dennis did a great job setting us up with a great deal. He was very professional.
Dennis was great! Very conversational and answered questions when they arose.
Dennis was great in helping me with a second unit.
Dennis helped me transfer to a new unit. The process was easy and he helped me through every step. Dennis is awesome!!!
Dennis is great to do business with! Very knowledgeable and a pleasure to talk to. Highly recommend
Public storage in issaquah is amazing. Blake Is the best customer service agent I have ever dealt with. I highly recommend Public Storage at 5806 221st place SE Issaquah 98027. Great experience! 😊
Maurie is a excellent associate who truly care about helping people. She took care of us so fast and made sure we had everything we needed even though it kept her there 30 minutes past close. My husband and I had just moved to Washington State from Texas and needed a storage facility ASAP! She went out of her way to accommodate us and was just a extremely kind person. So thankful she was working that day!
First time using public storage and Dennis made it a breeze! He made sure I had everything I needed and was an absolute pleasure to work with. Would recommend this location to anyone.
Good rates and great customer service! Blake is super helpful!
Dennis was extremely helpful in walking me through the process and getting a storage unit sized and rented. A plus on service
Thank you Blake for everything!
Awesome facility with great customer service. Blake really does a good job at making the experience quick and easy!
Justin personally helped me load my stuff onto a cart and helped me take it to my storage space. How about that! Great customer service! We have been storing things here for over 10 years and will continue to do so! That was a few years ago and now Blake and company are still keeping this a professional, top notch place. Good job! We are continuing to store our things here and haven’t found a comparable competitor and we’ve looked. They still earn our business.
Blake was a cool guy to work with i definitely recommend this storage!
Blake was very friendly and approachable . Property was very cleanly with organized staff
Blake has been super helpful and friendly.
Dennis is awesome. Rock on!
Blake is great! He was super helpful and quick and really all the things you’d want. Public storage if you’re reading this, promote this guy!
The staff here was awesome! Blake stayed after hours to help us move in!!
I had a great experience with this place. Dennis has been very helpful. He even remembered my name and asked about my family. I will definitely use this place again if i need storage.
Dennis was great, made sure that the chosen storage would work for me, walked me through the process of getting access and completed the whole process quickly
DO NOT RENT HERE. 25% rent increase after 6 months. Ridiculous. Staff is nice but doesn’t make up for price.
Rose at Public Storage in Issaquah is amazing! She helped me get into a better unit for my storing needs and just went above and beyond 😊 thank you Rose
The air conditioning was not working. And it's 92 degrees outside the mid-80s inside the building.
Rented a unit here. Clark was friendly and helpful. They had only few carts for moving stuff though.
Rose is awesome and very helpful. Give stars!
I have had alot of interaction with Rose and had great service every time
Friendly professional and fast easy set up
Rose is always so friendly and helpful! Giving helpful tips and advice
Great place!!! Very clean and the manager Rose was very helpful and friendly.
Excellent customer service
Rose was very helpful and kind, sure to brighten anyone's day.
Rose is awesome. Really goes out of her way for you. Its clean and really in a great location. They have a large selection of boxes too...maybe one for my bicycle. Very professional.
Came here to rent a unit the units was nice and clean and rose customer service is 2nd to none. Thanks rose
The manager was helpful and friendly.
best service ever!
Pat great to deal with...
My wife and I just moved to the area and needed a smaller storage unit. Rose was so helpful and courteous! She delightfully explained how Public Storage operates, the facts and features of renting a unit, all the while showcasing a top of the line winning attitude and professional demeanour. Rose made our experience wonderful as she walked us through the process. She is a friendly face, a kind soul, and funny as all get out. Also Public Storage has very competitive pricing. But we'll just keep coming back to see our new friend Rose!! Thank you!
I would highly recommend this Public Storage because Rose made our experience so hassle free! She gave us several different options and is so friendly. Thank you again Rose for making everything so easy during our move and providing the best customer service and prices in town.
Dennis did me a favor way above and beyond the call of duty. I left a stack of books on the driveway by accident, and he looked at the log and figured out who it probably was, looked up my phone, and called to tell me he had the books. Awesome!
Decent space, excellent service. Dennis was very helpful.
I’m reaching out to everyone that rents at this location, I’m wondering if anybody’s rent is raising this February or March 2019? Or if my rent increase is an isolated incident. Thank you
Smooth setup experience.
Rose was nice and very efficient
Service was very good she very nice
This is a great place to store! Rose is so helpful and friendly. The facility is clean and heated. The parking lot is big and the doors easily accessible. Lots of flatbed carts make hauling stuff up and down as easy as its ever going to be. I recommend this Public Storage, absolutely.
Rose is incredibly helpful and awesome!
Very clean professional and helpful with my rental
Nice clean facility. And very professional
Let me be up front about one thing. The facilities are clean, dry, secure and easy to move around, and the office manager Joe is a very nice guy. In fact, when I saw the contract and mandatory fees I would have run far, far away aside from Joe making the process simple. I should have listened to my gut. Everything about this place would be terrific aside from the fundamental fact that it's run by Public Storage, Inc. If you haven't had the opportunity to rent from them, let me get you up to speed. They should be called Public Fees, Inc. They will nickel and dime you every possible way they can. Fee for this, fee for that. Lock fee, insurance fee (even if you have your own insurance!), move-in/admin fee, and the absolute highest late fees I've EVER seen from any rental outfit. They will hit you for almost $40 in monthly fees if they can, on top of a monthly storage rate that will likely be higher than anywhere else. Do not do business with Public Storage, even though this location isn't at fault. Do not fall for their "free one month" promotions, they will claw back all of that money from you in very short order. Find anywhere else you can to rent if it says "Public Storage".
Joe was an amazing help! He set us up with the perfect storage unit and boxes and wrapping products and made the whole experience fun and was so friendly. We got a great deal and Joe made the stressful situation of moving into a lovely new experience. Thank you!
Easy to set up and great rates. Would recommend to anyone needing a spot.
Philip was super helpful. Great service
We had a great experience with Public Storage. Mark was extremely helpful as we prepared to evacuate our unit.
Joe was super extremely helpful! I highly recommend him if you ever need storay. He was very thorough, nice, and ensured we had everything we needed! If you're looking for someone to help you who is reliable, look no further Joe is the man!!
If you like hidden fees and up-selling, I highly recommend this outfit. They don’t tell you until you get there that you HAVE to have a lock that day! Even though there may be nothing yet in your unit, they’ll glad sell you a lock for $20. PLUS, they don’t tell you up front that insurance is mandatory for your own stuff, even if you don’t think what’s in there (or leave empty for a period of time) is valuable. Oh, and of course, wait till they almost put in you hand the plastic cover for your mattress. These guys are about as sneaky and low-down as any used care salesman’s high pressure pitch. Watch out!!! I’ll be putting this exact post on other reviews, besides Public Storage’s so we’ll see how much “editing” there is. (they would probably charge that to me, too, if I had acquired their services!!)
Dennis and Delores were great!!
Delores was very courteous and helpful in my walk in visit to her property. Answered all my questions, she was very informative. Turns out my need for storage changed but ever I need it I will rent from her location. It was clean and nice
Had a few minor problems but Dennis and Delores helped me through the whole process. Would definitely recommend to anyone looking for storage. Also very safe.
Very easy process. Delores made the sign up and facility tour a breeze. She was also very pleasant.
Dennis is awesome, this is a great place. Six out of five stars
They had what I needed, for temporary storage. Dennis was most helpful. They are a bit pricey, but their service is good.
Denise was great. Clean facility and great location.
Dennis was awesome!
Good place to keep any loose items.
Great service. I was pleased with the customer service and the knowledge of storage needs. THANKS!
A very nice facility
Had efficient and timely service from both Delores and Dennis. A very pleasant shopping experiance.
Dennis was prompt to call and confirm the reservation I made obline. He confiirmed the appointment, send emails and gave me all the information I needed. As soon as I got to the office he was kind, offered me the products I could need and help me through the process. I do recommend this storage.
I was looking for storage space and one if the managers Jeff was super friendly and patient showed me the units. I'm definitely going to use this facility when I'm ready to move in a couple months.
Delores the manager was extremely helpful.
Great location and service. Stopped by at noon on a weekday, it wasn't busy at all, and the worker there, Delores, was very kind and a great help!
Friendly staff (Joe) and he made sure we had the right unit for our needs!
The attendant on duty, Dennis, was very helpful. He had a band-aid when my wife cut her hand.
We were looking for a clean and convenient place to store household items. This place meets all of our needs. Our initial encounter was with Blake and then we followed up a few days later with Dennis. Both of them were friendly and extremely helpful. They made the process easy. Also easy, the close proximity to double automatic doors and the fact that you can back in fairly close. Thanks again Public Storage and your great crew1
Just rented my first storage unit and couldn't be happier with the location, facility and ease of acquiring it. Dennis was extremely helpful, processed me quickly and helped me understand everything I needed to know. I would definitely recommend this location.
Dennis was super helpful today! Great attitude, pleasant personality and went out of his way to be helpful.
The staff is courteous, and their service is helpful. The rates are great, and the facility is clean. The location for this storage facility is very convenient.
Joe is very kind and patient to show me different size of storage.
Dennis was super helpful through the entire process!
Blake was awesome - reserved my space over the phone for me and got me all set up quickly and very professionally. This building is in a convenient location if you live anywhere in Isaaquauh Highlands or Sammamish Plateau area.
We rented a unit here for nearly 2 years and were overall fairly happy. Great customer service, always very helpful and friendly. My only issue was the fact that they continuously raised the rent by $50 or more every year. Even when new units were renting for a lower price when ours was renewed, we had a major increase. Also, the carts aren't a substantial size and make for extra trips.
Dennis was great! I was in the middle of a busy day, and Dennis put his lunch on hold for me...you don't get that kind of service anymore. Thanks Dennis! 06/01/2017 Went in to pay my monthly rent at the public storage in Issaquah, only to find Dennis working without any of the technology of today. No internet, no phone in the office. Dennis was using his own personal phone to process payments at a detriment to himself, if something were to go wrong they would hold him responsible for it, I don't think that's fair and I think Dennis should be rewarded for his ingenuity and his dedication to his customers, to whom Dennis is familiar with ( I didn't even have to give him my name, he knew it with only two interactions between us). Thank you Public Storage for hiring people like Dennis! Your greatest employee!
Rent raised 10% after the first year for no reason.
Blake was very polite and professional, everything he said was very easy to understand.
Very helpful and great unit
Blake was very helpful and friendly. Great service and great rates.
Issaquah facility is great! Dennis is also great and very helpful. He made the checking move in very easy for us. Thank you!
Rented a unit from Rebecca and found her to be the most gracious and cordial property manager I've ever had to deal with at Public Storage.
Dennis was very helpful. Quick and easy
Rebecca was amazing! My stay was pretty short because I was in transition but I got an amazing rate, the service was amazing and I felt 100% secure in this location. I would recommend this to anyone.
I came in to look at storage lockers, and Rebecca couldn't have been nicer. She showed me several different sizes of spaces and gave me a tour of the building. I won't be needing storage until January, but when I do, I'll rent here.
Great customer service, good location
Easy location to get into - on a quiet street. Plenty of parking, usually right in front of the elevator. This facility feels new and is extremely clean. The staff is friendly, professional, and very helpful. I especially like that the storage is climate controlled (heated). You don't have to worry about your stuff getting mildew or mold.
Dennis was super helpful and got us in and out quickly with a storage space.
Dennis was absolutely amazing. He was fast and efficient I truly enjoyed my experience
I stopped at the NW Samm Rd Public Storage first. Dennis, who was working there, determined that they didn't have storage that would work for me so he called ahead to Rebecca at the 221st PL SE location who found a place that worked. Both nice people to work with.
This facility is great! Rebecca was very helpful and accommodating. The facility is very clean, well maintained and equipped. The secure 24 Hour-access was very important to us and it worked out great for us!
The staff and service are excellent. They are friendly and helpful. The facilities are clean and well lit. Everything I would hope for in a storage facility.
Rebecca is my savings grace! She helps me manage my storage space but also alerts me when additional storage is available because I'm always looking for more space. She is very professional yet motherly to me. It's not the place that makes me come back, it's employees such as Rebecca that makes it happen. Cheers!
Rebecca and Dennis offered exceptional customer service and got me into the best sized unit for my stuff. The process was swift and painless. Highly recommend.
Dennis had very good people skills in helping me make decisions on what storage unit to rent. It was very quiet and felt safe.
The facility is clean and easy to get to. Dennis was great, straight forward and very helpful! Found a great rate online!
The staff and facility is great but the district manager is a nightmare to deal with when your credit card is charged 3 times for 1 sale.
I had Rebecca assist me with a prorated bill and she was very pleasant and efficient.
Rebecca and Dennis are great people to come to for storage. They were both very helpful during my time using one of the storage units. Plenty of options and help making sure I had the right space for what I needed to store.
Dennis was very helpful! Needed a storage unit in a pinch and was able to get one no sweat!
This is a clean and well built facility. I am renting this unit for business purposes and need the ability to have freight trucks pick up and drop off. The parking and loading area is a great size for this. Dennis was great to work with too. Very straightforward and got my paperwork processed quickly.
Dennis was very friendly and helpful! I enjoyed working with him
The entire staff have been GREAT, Rebecca and Jeff help me today they made my visit easy and painless. The facilities are clean and secure. A safe location for our needs.
Rebecca set me up with a storage unit and she was great. She was clear and told me exactly what i needed to know about the hours of operation. I told her I had a time crunch and she sped the process up while still being clear about the check in and the contract. Great experience. Thanks for accommodating me.
We moved out today. The whole experience (moving in, moving out, and all the in-between) was very positive. My one complaint is that they have 2 elevators and if one of them is blocked in the lobby (while someone offloads) the other one cannot be called down. That's crazy. Still, this is a structural and/or code (or whatever) issue and isn't related to the staffing or care of the staff. We worked with both the manager Rebecca and the relief manager Dennis. Both were great. For the area, the pricing was good. Thanks!
The facilities and staff at this location are excellent. I give Public Storage itself the lowest possible rating. The annual rent increases are outrageous and the company has no flexibility built into its policies. If you are running a business and storing your inventory here, its probably worth the price, but if you are storing personal items over a long period of time, I think you will find it very over priced and getting worse very year.
Dennis was helpful and friendly
Dennis is helpful.
People at the desk have always been very friendly, helpful and courteous. Our only complaint is that the carts for moving things to and from storage are too small and don't accommodate moving much at one time. Plus the wheels are sometimes off keel so difficult to move the carts. Because of this I would check out carts at other storage places before coming back here and would recommend others to do the same.
Rebecca is a Goddess, showed up miserable and wet 5 minutes before closing desperately trying to get a storage before they closed after spending 18 hours on a plane. She helped me out considerably, facility is top notch and she was cool as hell. A+ superwoman. And great service.
Dennis is super friendly and professional! Great service!
This facility is excellent. The building is clean, well laid out, easily accessible, well lit, and well run. The loading area is spacious, and several carts are readily available. Rebecca is professional, welcoming, informative, efficient, kind, and she has a great sense of humor. We arrived on a very busy day, but she was thorough and sensitive to our needs. She gave us a tour, made good suggestions and patiently answered our questions. When I returned to get some things out of our unit, Rebecca was doing one of her regular 'walk-throughs'. She stopped to say hello, and to make sure that everything was OK. She is friendly, sincere, and willing to help. If I had to guess, I'd say that Rebecca is the reason that this Public Storage property is so incredibly clean and well run.
Originally I was hesitant in renting at Public Storage due to past experiences, but with the low prices, I decide to try it again and boy am I happy Rebecca was the person that helped me out she was friendly and went over the top and I appreciate that especially after a stressful move I wish she was here years ago when I rented it and I probably would still wobb buld have been a customer all that time Rebecca
Dennis was very helpful - his customer service skills were what you would want all your employees to have.
I went looking for storage near my apartment complex and found Public Storage. My folks in Virginia use this chain to store things in and have been pretty happy with it. And like them, I've found this branch in Issaquah was just as professional and easy to use. Rebecca from their staff was very friendly and professional when it came to explaining options, rules and expectations. During my tour, I was shown a building that was well maintained, secure well laid out (their rooms and halls are in a grid pattern). Rebecca was also helpful in identifying what I might need as a first time renter for storage. My only comment about Public Storage is to be aware that you will be required to have some insurance for your belongings. The rates felt fair, but it was something I'd not read on the website which had caught me off guard (none of the options are over $20). I recommend this facility to anyone in the Highlands area!
Dennis and Rebecca are the best. They both go out of their way to be helpful and accommodating. Amazing customer service. A nice, clean, climate controlled storage facility, but the staff is what really sets this location apart (in a good way, if that wasn't obvious).
Staff is efficient, knowledgeable, and friendly. Storage facility is well maintained. The location, parking, and access are convenient. They have plenty of carts for customer use.
From the hard working people at the front desk to the area manager, this place is a class act. Thank you.
Dennis is a very professional person. He welcomed us to Public Storage in a very sincere manner.It was a very pleasant experience. He paid attention to our needs and explained the contract and gave us a walk through and showed us the different units. He is an extremely nice guy. If you want good service I recommend Dennis whole heartedly. Thank you once again Dennis.
Nobody likes paying for storage...but if you have to store stuff, this is a great place. I checked around the Issaquah-Redmond-Maple Valley-Redmond area, and this is the facility that best suited my needs for several reasons. First, the location (just below Fred Meyer-Issaquah) is good if you need to access things on a regular basis and you live in Issaquah. Second, if you are storing things like photographs or paintings, the temp/climate control is important, which this has. I feel SAFE accessing after dusk. Prices vary depending on availability (unlike many other companies), which can hurt or help you. And finally, REBECCA--who is one of the managers is a WONDERFUL WONDERFUL person..who is very reasonable, a good packing advisor...and just extremely personable, helpful, and smart. She is huge asset to the company and to YOU--when you are going through the very stressful transition event(s) that is triggering your need for storage. This facility WILL auction off your stuff if you don't pay your bill (didn't happen to me...but I saw it going on...standard industry practice...) So, I highly recommend AUTO pay..and then CALL every month to make sure they got your payment.
Rebecca worked with us to help us close out our account. Really good costumer service to the end. We would definitely go back.
Jeff and Rebecca did an awesome job of getting me with the unit I wanted. Wonderful Service!
Dennis very helpful and patient, showed me the unit best for me. Good experience.
Dennis was very helpful. Explained everything in detail. Helped me find the best storage space for my needs. Great service!
Not too much to say. Nice and secure place to store all your crap you probably never needed in the first place. We were there for about 6 years. The price for our unit started out great but raised every year. Really kind of annoying considering the hassle and cost to move to another place. They are really nice at this location though.
I am a new customer at this Public Storage facility. Rebecca is absolutely fantastic! She is so helpful and friendly! I had several questions and she was very patient with me and answered all of my questions.
I just finished, at this location. Dennis was very helpful and professional.
My experience with Public Storage has been great! Rebecca was awesome in answering all my questions and was extremely helpful! This location is perfect!
Employees were always pleasant and very helpful. The units have always been clean whenever I've gone there. Check out was very easy and since I wasn't sure I'd empty my unit as soon as I did it was last minute and I had no problems. I was paid up and check out was quick.
No one stores things because they want to, it is because you have to. Public Storage is clean, secure and convenient. Joan is kind and makes you feel like you live in a small friendly town. Thank you!
Wish we could clone Rebecca ! If we had more people like her in the world, we would be better off. She spent two hours dealing with a very difficult person and situation concerning my account.She was calm and professional in a situation that would have tested the patience of most people. Public Storage is lucky to have Rebecca as an employee! She has made my experience with PS the Best!
Rebecca is so helpful and nice! Everything has gone very smoothly...thank you so much!
Rebecca was an expert in handling our needs for moving items and storage requirements. We trusted her expertise in assisting us and keeping our costs down. Facility is very clean both outside and in the facility. Felt good to leave our furniture here for a long extended period.
I visited the Public Storage today, and found Joan to be very helpful and very friendly. She was full of lots of good advice about what was in the area, and had recommendations, even though the recommendations had nothing to do with storage. I appreciated her insight and her time. I found her to be very professional and very helpful....glad she at my location!
Rebecca was very helpful, discussed my storage needs in detail before showing me the options. the building was clean, easy access and safe. I need to add that I just spoke to Joan about renting an additional space. She was very thoughtful and helped me solve my dilemma. :-) the staff at this location is great!
This is a great facility. I have had storage there for 3 years. Recently Rebecca went above and beyond to assist me while I was there to retrieve some things out of my storage unit. I highly recommend this facility. Thanks for your help Rebecca!
Staff was prompt and thorough in getting me the appropriate space for my storage needs. Also like the security and hours of the location.
I would recommend this location. Fast friendly service and very professional. Thanks rebecca
We had to store a 2 bedroom condo worth of expensive furniture and were looking for a climate controlled space. This facility was perfect. We visited Rebecca at the facility. The place was spotlessly clean and managed by Rebecca very professionally. The moving-in and out locations are very accessible. Parking in front of the facility is ample. Rebecca is very efficient, knowledgeable and extremely helpful. She advised on what other supplies to think about if we are using movers (eg padded quilts etc.etc) who use their substandard stuff. Long story short we had a nice visit and signed up, both because of Rebecca's professionalism and the excellent facility.
Me and my boyfriend recently moved into this property. When I went to get the details on the internet special, the guy that was there didn't explain what happened the next month very well, and I felt like he was rushing me, so I came back the next day with my boyfriend, and we got to talk to Joan. She was really nice, and patiently explained the process, so we moved in. She also sold me a wardrobe box, was able to get all my hanging clothes in there, they didn't get wrinkled, so I saved a ton on dry-cleaning. Thanks Joan, we just needed to have somebody explain the second month billing to us.
I have been LESS THAN HAPPY about PUBLIC STORAGE, and was going to move from this facility when the CORPORATE office raised my space rent, and the regular staff were FAR less than nice. LUCKILY, when I came to give notice, Joan was in the office, and she was so nice, she suggested a smaller space, and told me one right next to mine was available, and at less than half the cost, so I got rid of some clutter, and stayed. Joan is AWESOME, thanks again for EARNING my business, and giving me VALUE-BASED options to make my experience better. Decent property, good location, talk to Joan, she is very helpful and is the ONLY reason I stayed with public storage.
I have been a customer here for over two years and am very satisfied with both the facilities and the service provided by the personnel. The location is well maintained and clean with easy access to the storage. I recently had some questions about different options for storage and Rebecca who was manning the office at the time was very friendly and helpful. She went out of her way to accommodate me and provided a solution that was exactly what I was looking for in the time frame I needed it.
The facility is good and neat. Great location. Friendly staff. Thank you Joan for all the help
Met with Joan last week to take a look at the facility. She was extremely helpful and knowledgeable. The facility was very nice and felt secure. Joan took me on a tour of the storage units and helped me select the appropriate size to meet my needs. She was wonderful! I also received a follow up call from Rebecca to see if I had any questions and she helped me to reschedule my move in date as I was a little delayed in packing up my items. The customer service here is amazing!
I was helping my grandma get some stuff out of her unit, and Rebecca was very helpful. She helped us with the elevator, and found us a cart. The place is clean and well run. If you need storage, rent here.
Came in to get info on storage for my up coming move. Joan was so patient and helpful. She showed me several sized units and then helped me get all the boxes I needed. Will definently be back when I'm closer to my move date for storage.
Joan assisted me in finding the perfect sized storage unit for my situation. She explained the security offered by the facility and made me feel very secure in my decision to contract with Public Storage. This particular location eased my concerns regarding the storage of my fine collectibles and art also by offering exceptionally clean and climate controlled rooms. I've had a wonderful experience working with Joan and would highly recommend this facility to anyone who might be searching for storage space.
There are many storage options available in Issaquah but we chose this location due to the hospitality of their staff and the amazing memorial weekend rates offered. In particular, Joan was extremely helpful getting us into a unit the same day. Thank you!
Moving can be stressful. This time for me it was overwhelming for I am a single women moving all by myself. Staff was friendly and helpful. I appreciated the good candy at the counter too!
Glad I found this place Pamela was helpful and nice very good with communication very nice person.
Pam was so amazing and helpful! Especially sense I have never used a storage place. I even went to my moms unit and the lady joan was just as nice and helpful! I am very happy w/the service I received today!
Pamela and staff here are very friendly always very helpful.
These guys are awesome! So friendly and helpful. Pamela is a rock star!
Fabulous! Clean. Pam and Joan give us amazing customer service!!
Pam was excellent; very helpful. Personable & interested in helping me with the best choice.
Process to sign up for unit was efficient and organized, Pamela at the front desk was super nice and helpful.
Great service!! Pamela is wonderful! Every time I come in she is so nice!
I've been a customer on and off for a few years, and the experience I've had has always been outstanding. Pam is knowledgeable, helpful and always cheery. The location is great, access is always easy and I know I'll keep coming back when I need storage.
Pamala has great customer service
I am a long term customer at this location. It's always clean and cheerful. Pam is so helpful. Just love her. Never let her go.
Known Pamela for 12 years ever since using this facility on and off. She has always been extremely knowledgable and friendly and the whole facility is great w easy access.
Pamela is very friendly does a good job.
I've used many storage places over the decades; this one is Perfect!! Plenty of carts & parking; bright & clean; great stock of packing materials at good prices! Terrific staff too, especially Pamela: efficient with paperwork, good answers to questions, great suggestions, always very helpful!
I have used storage other places, but I like this best. It is clean, ample carts for moving your items, well lit, TONS of parking for easy easy access, and a very nice staff and a SUPER organized manager. She is efficient getting you all checked in, and always available to help when needed! Don't hesitate to leave your valuables here - I like the security too!
Very professional personnel who were extremely knowledgeable. The place is clean, well-lit, and temperature controlled. There were always hand-trucks to use and access to loading and unloading was always available. We had nothing but good experiences with this particular Public Storage. It was great.