Public Storage Self-Storage Units at 5806 221st Place SE, Issaquah, WA

Definitely did not want to rent after talking to them on the phone. Very rude. The lady seemed like she hated her job and shouldn’t be there.

Dennis is a very helpful and such a patient person. He helped me through transferring all cancellations from one location to this one although he seems so exhausted and busy but I am really appreciate his service and professionalism. Thank you!

All of our stuff was destroyed by rodents.They ate through our boxes and droppings and urine destroyed a good chunk of our furniture. That does not even start with the clean up/smell dump loss we will have to take. On top of that we were with them for a year and went from $250 a month to almost $400. Basically was paying for a rodent infestation.

Unfortunately, I have needed the services at the 221st St Issaquah Public Storage for about 4 years now as I've navigated the death of 3 family members. During that time, I have had consistently courteous, professional, and timely assistance whenever I've had a question. I have had particularly good service from managers Blake and Dennis who have been able to advise me and resolve my issues quickly. They are both definitely deserving of 5 star reviews! The only reason for the 4 stars is the randomly increasing monthly fees. I assume most people use this for much shorter term storage than I have required, so probably don't experience so many of these.

This place is a joke, had storage for ONLY 4 months and was emailed with a rent increase from $190 to $257 I am moving out of this place. Price gouging at it's finest!

We have a unit here. Always clean and friendly staff.

Issaquah storage has rats that poop on your stuff, figured this out on day 1 of my rental. According to another person, they also chew your stuff. I haven't gotten my stuff chewed up, just pooped on...a lot

Blake (the property manager) provides EXCELLENT customer service! Clean facility, easy move-in / move-out, and good pricing on the unit! Thank you!

Very well lit and clean, climate controlled great location and super convenient. Blake is so helpful and knowledgeable/ friendly

Called and said I would need access to my unit on Christmas Day, and was told it would be no problem. Show up to get into unit and can’t.

The guy at the front office was so nice & helpful, the facility was clean, and if I were picking a Public Storage facility, this would be it!

UPDATE: The refund never came either and its been over a month. Rodent and insect infested property at least on floor 3. Pretty disappointed in this location. I have rented with them before and other locations in the area multiple times over the last 6 years. Haven’t had many issues until I recently (6/2023) When I first came in to pay the reserved amount and get the unit information, after paying, the unit they took me to wasn’t cleaned out and the door was broken. They told me I couldn’t move in but it would be fixed by that day or the following. It wasn’t and they didn’t have another unit available. They wouldn’t refund and told me to wait. I did. A week and a half later I get moved to a different unit (and charged a moving fee…..) whatever. Didn’t have time to move in right away since I work and had allotted the last two week to move when the door was broken. Fast forward two weeks. I’m finally able to start moving items and find that there are hundreds of ants everywhere in the hallways, on the walls, and trailing into various units. I go to mine and find a few ants and rodent/mice feces on the floor and shelf. I immediately called and notified the office of the issue and me not being able to move in. They called back a day or two later saying they would “launch an investigation”. Have been trying to get in touch with customer service for awhile and finally today heard they would process a refund for 1/4 of what I paid. They told me I could file a damage claim through the insurance but since I was never able to move in, there is no claim to be filed. Issues happen and I totally understand that. But to not right the wrong or take any accountability as a business and property is low. Definitely wouldn’t attempt to rent here again.

David was extremely helpful today. Thank you!

David was very helpful! The process was super easy.

Cameron went above and beyond to help me over the few days that my family was getting our unit set up and we were moving. He was diligent, kind, informative, attentive and able to offer assistance when needed. Outstanding customer service.

Cameron, at this location, is very helpful and polite. I am a customer, for many years. Thank you

Cameron was professional and polite. He assisted in showing my family and I a facility that is clean and appropriate for our needs. We are looking forward to storing with him at Public Storage.

Cameron greeted me in a friendly, professional manner. He answered all my (many) questions in a clear, understandable way. Cameron walked me through the steps necessary to download the Public Storage app, and patiently waited while I tested it a few times. From a customer service standpoint, Cameron hit a home run! I commented he must have worked there a fairly long time as he was knowledgeable, smooth, and well-practiced in delivery. I was surprised when he told me he was still a newbie, with just a few months with Public Storage. He obviously enjoys working there and helping people. If Public Storage were in a sports league, Cameron would be a top contender for Rookie of the Year; he scored big for his company, as well as for himself. BTW, the facility was clean, well lit, and tenant access seems excellent while maintaining security. Google says to add photos. So here's one of my three-year old cat Kiki, watching video of herself playing, and trying to join in; Benny, a 16-year-old trying to get in his 16 hours of shuteye; and the neighborhood bobcat posing for a photo.

Blake is super polite and very helpful!!

Cameron the property manager was very helpful and patient during a very stressful move for me.

Sooo hurt by how this location handled my personal belongings that were left after the auction was complete. Would NOT recommend. Spend the extra cash and get a POD storage instead

Great customer service and very clean place easy access

Doug was very friendly and made the sign up process easy. I would recommend renting a storage unit here. The mobile app for access is also very easy to use.

Doug was very helpful and pleasant. Very easy process and the facility is clean!.

Lots of rats

Dennis made it so easy to transfer units for my elderly parents and was very kind and patient with the whole process.

Attention for Auctioneers! This location is creating a fraud and scam you easily! The location is limited by time even more Tuesdays and Wednesdays they are closed. They also not provide you extend time because what they need that you have as less time as possible to rent their units, it's how they makes money! This is poor choice they do to lose any help to clean they units for them in near in the future! I am high disappointed with the rule, structure, and management they provide! Zero stars 🌟 and good luck with your dishonesty ....

Blake helped me out to switch to a different size unit. He made it so quick and easy and is really friendly. Easy to access the facility and secure.

Everything is is good and clean, but my problem is the in less year my bill has gone from $135 a month to $219 a month. That is outrageous and not cool

Blake is kind and showed me how to use the tricky elevator :)