Public Storage Self-Storage Units at 1701 NW Sammamish Road, Issaquah, WA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x5'Online only price$ 79/moSmall 5'x5'
$ 79/mo $93Best Price Label
5'x10'Online only price$ 102/moSmall 5'x10'
$ 102/mo $120Best Price Label1 unit left!
5'x10'Online only price$ 122/moSmall 5'x10'
$ 122/mo $143Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 149/moMedium 5'x15'
$ 149/mo $175Best Price Label
- Inside unit
- 1st Floor
5'x15'Online only price$ 152/moMedium 5'x15'
$ 152/mo $178Best Price Label
10'x10'Online only price$ 158/moMedium 10'x10'
$ 158/mo $186Best Price Label2 units left!
- Outside unit
- Drive-up access
10'x15'Online only price$ 241/moLarge 10'x15'
$ 241/mo $283Best Price Label
- Outside unit
- Drive-up access
10'x20'Online only price$ 278/moLarge 10'x20'
$ 278/mo $326Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Issaquah
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Issaquah Storage Units Near Interstate 90
This Public Storage in Issaquah sits near the southern tip of Lake Sammamish with self storage rentals in all different sizes to help tackle all different hauls.
Customers can choose from indoor storage units or outdoor storage units at this property, which is located near the intersection of Sammamish Road and 17th Avenue, just north of I-90.
Right across the street from Lake Sammamish State Park, grab a 5x10 storage unit at this property to keep beach gear, hiking gear or biking gear stashed nearby year round, or for larger outdoor items like kayaks and paddleboards, grab a 10x15 storage unit for more storage space.
For a family getting ready to do a round of upgrades to home furnishings and appliances near the Newport neighborhood, a 10x30 storage unit provides plenty of room for an old couch, refrigerator, bedroom set, patio furniture set and dining room table and chairs, plus boxes from the garage that have been piling up over the years.
This location also offers rental parking spaces for car storage, truck storage, boat storage and RV storage. The storage area featured gated passcode entry and the manager of this location lives on site.
A bit of a getaway for some out of the hustle and bustle of Seattle, Issaquah is a wonderful lakeside community that offers excellent schools, great business opportunities and plenty of recreation options. Open 7 days a week, this Issaquah Public Storage is here to make sure everyone in the Issaquah area has the storage space they need to enjoy everything this city has to offer.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 278)
This place is fabulous. I would suggest it to any and everybody, Pat was so wonderful
This place has the best customer service all thanks to their number one associate, Pat! The prices are fair for the area, the facility is clean and closely monitored with cameras and fulltime staff. There are plenty of carts throughout to help move things to and from your car to the units. Pat was exceptional! Her service is second to none and we appreciated every interaction with her. Thank you, Pat, for all of your assistance and superior service! I highly recommend this facility to anyone looking for storage and terrific customer service!
What are the storage unit costs
Dennis was an absolute pleasure to have help me. Happy to know he’s working here.
Really friendly staff that are professional and help as much as they can. They follow the rules and are very communicative of what is permitted. I love that I know my items in storage are safe. They IDed me to make sure I was authorized on the account.
Dennis helped me out on a very short notice to upgrade my storage unit to a bigger one. Thank you!
Pat, was very helpful in walking me through the process. Pat was professional and courteous and made the experience easy. I recommend this facility specifically.--Al
Mark was wonderful and so helpful! I appreciate the time he took to explain everything and make sure I felt comfortable with the operations of the storage unit! Great experience.
world-class customer service, very responsive, attentive and willing to help any time. Check-in was very smooth and thorough.
Doug was extremely helpful and knowledgeable.
Pat, Denis, Doug - the staff here are super helpful and always around when I have questions or need a hand.
Pat was very helpful and kind. She walked me through the setup step by step and answered any of my questions thoughtfully. Thank you Pat!
Absolutely painless experience from start to finish - easy in, easy out. Manager Doug was wonderful and his stick-fetching pug was adorable too! Highly recommend this location and would happily store with them again if it ever becomes necessary.
Really nice and friendly staff, Doug took care of us and was very helpful.
Pat was very informative and helpful in providing the numbers/sizes i needed made it very easy
Very professional, clean and safe place to store your stuff.
I have been a customer at this location for over 3 years now. The property is clean and well maintained. Pat has always gone over and above to accommodate me. She offers the absolute best customer service possible. Thank you for everything you do!
Increased rent by over 30% with no notice. Would not recomend to anyone. Absolutely insane price increase when its already more expensive than comparable units. Moving to a unit nearly double in size just down the road for the same price as their increase. Highly recommend you shop around.
Wow! Pat helped me figure out what size and location of storage I needed, what the best deal was for my expected rental duration, how to make sure was setup to use the mobile app, taught me the trick of using my phone for easy entry, and was altogether more helpful than I had any reason to expect she would be. I used to work in a moving company and have dealt with many storage unit managers in my day and Pat was far and away the most personable, helpful, and knowledgeable. Way to go, Pat!
Doug really helped me, he's the best!!
Excellent Customer Service. Doug has been particularly helpful in dealing with any problems that have arisen in connection with our rental unit. Both Pat and Doug do a great job in keeping the facility in spotless condition.
Whole process was very fast. Customer service was great .
So far so great! This is the first time I've ever needed a facility and Pat and Company at the Issaquah location bent over backwards to help me find the right spot and when one opened up they were on it! Super nice, and super helpful!
Mark was very helpful with renting my storage unit and with any technical issues that I had with the app. I would rent there again if I need to in the future.
I needed to downsize my storage unit to half the size, and despite the fact I was effectively cutting my monthly bill in half, Melissa was incredibly supportive in finding me a new, smaller unit and helping me to quickly transition to the new unit. Everyone at this Public Storage unit has been very helpful and service-oriented, and I’d highly recommend them to others. Thanks, Melissa!
Many thanks to Pat, who helped me with a payment issue! She is very helpful and attentive. Great service indeed.
Had such a great experience, lost my keys sadly and it was the easiest process ever and couldn’t thank Doug more!! So helpful and so sweet.
2 stars for not answering a simple question i had... This location in Issaquah recently got hit with a series of break-ins. My two units got broken into but luckily nothing was stolen b/c i have nothing of value. I spoke with two people associated with this location and they both, i would say, rudely dismissed my very valid and simple question which was, "How many other units got broken into in addition to ours?" They both also had the audacity (or the stupidity?) to ask me why i would even want to know that... I'm sure every potential customer reading this understands the importance of that question... 2 unit getting hit is a lot different than say 30 units getting hit... Would you rather move into a neighborhood that has only had one robbery or 30 robberies... So, just know that this location is susceptible to break-ins, and when the break-ins happen, don't expect to gain any useful information from management about the situation. Don't expect them to even tell you how many break-ins they get in general. Good luck deciding on a storage location... Maybe this behavior is common practice.
July 2022. Do not be fooled, this place does not care what happens to your stuff. They recently had a break in where multiple units were broken into and the facility people in the beginning was seemingly helpful when we asked about it. Pat had told us that they had filed a police report, they had gotten the license plate from the thieve’s vehicle, and had cameras that witnessed the people stealing our stuff, but none of it was true. When asked any details about the report or when we asked to see the footage, they put up a wall and refused to help. Holes in the fence around the facility, extreme lack of security, non-working cameras, or any attempt to outwardly make it look like they had an eye on the property is nonexistent. Every step of recovery has to be done ourselves, even though the place we paid above market rate for couldn’t be bothered to put in the effort to try and help after such a horrible event. I hope anyone reading this realizes there are many other companies who will go above and beyond for those who keep them in business.
From a Mover's standpoint, the storage unit was clean, easily accessable, and had plenty of parking room. The staff were courteous and very helpful. Made assisting my customer super simple.
Pat is a GREAT person who UNDERSTANDS her customers and LIFE situations that may occur. COMMUNICATION is everything that's all Pat ask let her know how she can help you cause she's truely here to assist. Thank you Pat for such a comfortable customer service experience.
Dennis was more than helpful when it came to getting my account set up and into our unit! He was quick beyond friendly and made the experience one of the best ones i’ve had at a storage unit facility. Will be recommending him and this place to any future businesses I run into!
Dennis was so helpful. He spent a lot of time helping me figure out how much square footage I would need and ways to take care of my things and keep them safe. Highly recommend.
Miss Pat was wonderful to work with! She new all of the units that would best accommodate our needs and was helpful in getting us a second unit close to our older unit. LOVE her!
Pat was fantastic when we rented our unit. First class.
Have been using this storage facility for a few years now & don’t plan on stopping anytime soon. The manager of the property who is named Pat goes above & beyond in their customer services. Even though I rarely come into the office each time I have they have somehow remembered me & my unit. Appreciate You <3
Dennis was very helpful. Had trouble access the gate he was quick to help this first time user! Thank you for your quick availability! Highly recommend to anyone storing their stuff!
I like the experience and Dennis was kind enough to help us threw the process of getting our unit
Kat really took care of me at this location! I lost my keys and they were able to rush order my lock cut so I could get on with my life :) whoo hooo public storage rocks my socks!!
I've been renting a 10x12 drive up for over 5 years and the inside light never worked and I have tried numerous times to get it fixed. I have went through a number of price hikes and tried repeatedly to get the lighting issue rectified to no avail. I talked to Pat the manager to see if she could help me out. She not only got the light fixed she also got me a reduction in my rental fee for 6 months. The facility was just repainted and the roofs cleaned and with the managers that are in place now makes it someplace I will probably stay with. Thanks again, Pat
Have used this storage for 2 years now, and had it also a few years back. Convenient and friendly service. Accommodating and safe premises. Staff is helpful and available.
Quite the horrific experience and customer service. Not sure if this is due to Public Storage' policies and processes, or this branch independently but I've been shocked at how they've handled the situation. They quoted me at $101/month. When I got my first bill, it was $147/month base. After 6+ hours in a circular pattern on the phone with billing, customer service, branch employees, the branch manager and finally the regional manager, along with multiple emails exchanged, I was no closer to getting to a solution. Regional Manager (Tracy) was anything but proactive in ensuring an acceptable customer experience and did nothing to find a solution, even after verbally admitting the mix-up. This whole ordeal took 6 months for Public storage to adjust the invoice amount back to $101, but I've still paid $368 over what I should have paid. To add insult to injury, countless small frustrations... I was unable to reset my password for my online account, and nobody could tell me the issue. The website is anything but intuitive and self-service is a nightmare. I asked for a PDF version of my itemized bill multiple times to fight the charges and never received it. There was multiple occasions where I was told I would receive a call back but got radio silence. They cut the lock on my unit and left it unprotected for a few days due to me not paying the bill that they admitted I was not liable for, then charged me for a replacement lock. I told a customer service rep I refused to pay the extra $46 they were charging me, and he said "You'd be a fool to do that" in the most snooty and self-righteous of tones. The 5'x15' units don't have lights inside which makes it quite difficult to manage.
I’m very grateful for Pat’s compassionate and effective customer service: when I came in after some struggle and failure, she was truly understanding and kind, and spontaneously went out of her way to help me out. Thank you!! It means a lot. Would recommend this location to a friend.
Pat went above and beyond to accommodate my situation and I felt taken care of every step of the way
Pat was very friendly & accommodating in helping us with boat storage.
Pat and the rest of her team were fantastic. Quick follow up and always willing to do what they can to make everything work out. My husband and I would highly recommend this safe and clean facility as well as the great staff. Thank you!
Store manager Pat went above and beyond to make sure my storage needs were met and took the time to help me through not only the basic set up process, but the online / phone app process. Very much appreciate the great customer service she provided. Her friendliness, knowledgeable professionalism truly reflects on Public Storage as a whole!
Amazing experience with Pat! She is a wonderful manager and moreover I'd like to say kind heart person! She did explain everything about how works public storage system! I totally recommending stop by and ask her about all your questions that you have!
Pat was outstanding in helping me get a Storage Unit and assisting with move in dates during these trying COVID times. She is by far the best Manager I have dealt with at any storage facility. Pat is a 5 star employee who will go out of her way to help you have a great storage experience. Scott Svare Global Press, Inc. Owner
Pat was extremely helpful with our moving out. Her service will be missed. Thanks.
Thank you dearest Pat for helping me check on some storage units. Didn't have what I needed but took the time to show me around! Thanks again.
The office manager, Pat, was super helpful and very welcoming! I was able to easily rent with her help.
Pat was super helpful and got me set up in 15 minutes
I don't write many reviews but at this time, I'm compelled to write one for this property, and more importantly, for Pat who manages the front desk. Over the many years that I've dealt with people representing companies in person or over the phone, I'd have to say that Pat is one of the most helpful and consistently warm and kind individuals to work with. Public Storage is fortunate to have someone like her representing their company and this property.
This is one of the nicest public storage places I’ve used. Pat manages the front desk and she is the warmest person and very helpful. It was an easy sign up and she made sure we were given the current coupon deal.
Pat was very friendly and helpful.
Rented a space from Pat today and she was very helpful. She gave great customer service and was a pleasure to work with.
Pat and her team have given me great service for two years. Happy customer
I have used many storage places in between moves and never have I ever been to one that resonated with me after I have come and gone. What made this place so special was the warm human sitting at the front desk. Joe was super kind and incredibly helpful and answered all my questions. He took a lot of pride in his job and making it the best experience for the people who come in. I am really happy that this is the place we chose to leave our valuables. We feel better knowing they are in safe hands and with Joe.
Joe was helpful and courteous
The staff is extremely personable and helped me through my moving process with a space that I only needed for a month. Very accommodating and they strive to get you the best deal possible. Highly recommended and awesome customer service from beginning to end.
Pat and team absolutely wonderful trying to help me find a right space to store our new RV! Super appreciate her “can do/will do/let me help you” attitude!!
Pat is fabulous and so very helpful.
Although just a short period, had a fantastic experience. I moved up from San Diego and Pat helped me with securing my unit. She made everything way to simple. When I no longer needed it, she quickly and kindly helped me do my checkout. Entirely be too easy and pleasant process. Thanks for all the help.
Joe got me signed up for a unit just the size I needed and was on top of everything to make a move go smoothly. Friendly and efficient. Close and convenient.
Safe and friendly
So far so good! Pat just helped me check in to my unit, and she was a great help in understanding the policies and procedures. I’m very impressed with her patience with all my questions and concerns, willingness to accommodate my moments of frustration, and commitment to making sure I have the best possible storage experience! I am happy I chose to store here.
I have had nothing but excellent experiences with this company, and today was no exception! Joe at the Issaquah location was amazing and helpful, and I appreciate his attention to detail and sunny demeanor.
Yesterday, 5 26 2020 , drove up from LA to collect some things I had in storage and Dennis who was working in the office at the time bent over backwards to help me . I bothered this poor guy a few times as I was having difficulty loading my car but he was very patient and helped me get my stuff. Thanks a million Dennis!!
The lady who let us take a look was very sweet and professional. But I just can't ignore all of the beatles EVERYWHERE and do you hear that??? I don't think it's birds 😬😰 I know this place is clearly old but they NEED to get that under control. Pretty unacceptable and I never use that word..
Pat was extremely helpful and knowledgable. Couldn't have asked for a better experience. Thanks a lot!
Pat was awesome, explained everything and was very nice
This storage space meets and exceeds expectations for storage units. The customer service is exceptional, I felt well informed and welcomed into the business. Pat, the woman who worked with me, was most accommodating and helped ensure that communication with me was accommodated. I highly recommend this storage space for anyone!
The Issaquah Public Storage checking in process was a very pleasant experience... delightfully friendly manager, clean facility, secure units and very reasonably priced. Pat gets five stars!
I love this place, been using it for years!
Great service and location.
Excellent service, Friendly staff, would highly recommend this location. Changed unit size a couple different times and it was always so easy to do.
Great experience checking in with Pat!
PAT is fantastic!
Highly recommend this storage facility. I went in on a stressful day (moving day with more things to store than planned) and the person working there, Joe, was extremely pleasant and helpful. He not only made the process of obtaining the storage unit quick and easy, but he had a genuinely happy upbeat demeanor that is rare to come by these days. Someone who can make a mundane and seemingly annoying task like renting a storage unit a great experience and have you smiling the whole time is what makes good places great. As for the facility itself, it's a great location and the unit was perfect for my needs. Easy to park and get in and out of, and a good value. Not sure what more you could ask for in a storage unit!
Pat was very kind and helpful for our family as we needed short term storage during a move.
Helped a friend move her stuff in here and out of here. The gentleman that leased the space to her was incredibly helpful. She said she would store there again.
It's a great place to rent from
Pat was a pleasure, she made sure that I had all the information I needed to store.
Pat had exceptional customer service made sure I was served promptly, respectfully, and kindly.
My crew and I were working on the building and having worked on sites before where management was less than accommodating it was nice to see friendly faces all day. Just watch if they try to talk you into helping rake leaves 😁 😉.
Very helpful and upfront about prices. Easy process, would highly recommend
Pat was very friendly and helpful!
Pat is awesome! Super nice! Goes above and beyond!
Joe was super helpful, friendly, and kind during a stressful time.
Great experience on moving in. Joe was very nice and accommodating. Move in process was easy and smooth.
Joe was energetic, personable and helpful from the moment we walked in the door. He quickly helped us find a unit to fit our needs, then thoroughly walked us through all of the paperwork involved with our new contract. He was a pleasure to work with.
Pat is a very good representative for this storage facility and is quite good with the customers.
Pat was fantastic. Great customer service and very easy process to lease a storage space. Thank you so much for your help!
Pat in the office helped me on the phone prior to getting my storage and when I arrived in person to rent it. She was very pleasant and informative. I would recommend this Public Storage if you are looking for a place to store your things.
Quick and easy set up by very friendly staff. Three interactions so far (one by phone) and they were all very pleasant and direct. Older facility but spotlessly clean, no wear, no signs of damage.
Pat was so helpful. She showed me the units so I could make the right size choice.
Joe was friendly and helpful! Thanks for the fantastic customer service!
Pat was warm, friendly and thorough. I felt very comfortable leaving my belongings at the storage facility after talking with her. She was very helpful!
Pat is an wonderful person to work with. Helpful and Patient! This is a much better value than the other storage around.
Pat is always so very friendly and helpful. I highly recommend this location.
pat was a great help she nswer all of my questions and more
I was looking for a storage facility for my mom and when I talked with Pat she was just so sweet and friendly I felt I just had to say something. This locations customer service is off the charts and I will be coming back.
Pat did a great job getting me set up! It was quick and painless. The property has been around a while, but perfectly serviceable. Great value compared to other properties in the area. Definitely recommend! Thanks Pat!
Thank you Pat! We have had an excellent experience with this Public Storage location in Issaquah. in addition to the easy access location, Pat has gone above and beyond to assist us with our move and storage experience. A+++ customer service!!
I've rented from this location three times now, once 10 years ago, and now two separate times for two different storage units. I had a good experience 10 years ago which is why I came back for this move. I'm sorry to say I don't remember the gentleman's name that helped me back in January, but he was super friendly and professional. Recently, I rented another unit from Pat who is a gem! Again, she was very professional and thorough. Both units were clean, and both times I made the reservation on the phone, each representative called me back immediately and made arrangements for me to come and see the unit. They were communicative and flexible as well. Great experience all around.
Pat is awesome! So professional yet friendly kind and very helpful.I'm going thru a difficult transition and moving is hard at my age . I couldn't help but share what's going on in my life with Pat felt like I've known her for years! She is truly an asset to your company.You can tell she knows her job well and enjoys it! Thank you Pat.Julia West
Great place to store your extra stuff!
Pat, the new Manager was very helpful even though she had just closed for the day:).
Fantastic service and a great price!
First time needing a storage unit - Pat was very helpful
I had barely signed up when my phone was ringing. Pat, the property manager was on the phone to welcome me and set up a time to view the spaces. The location is convenient and well kept, but Pat is truly helpful and provided terrific customer service. Raised the bar!
Highly recommended. Ms Pat is great!
Great management. Clean grounds and facility.
Pat is great!!
Great service, Pat was great to me, very helpful and got me a great deal!!!!!!!
Clark was very helpful! I definitely recommend this storage.
Thanks for the customer sevice!
I was helped by the Property Manager, Dennis. He respected my time, was very personable, and made sure I rented the right storage unit for my needs. Thanks, Dennis!
Very friendly. Easy check in. Reasonable price.
My experience with Delores was top notch, friendly and professional.
Great customer service, Joe was very helpful and knowledgable.
Dennis was very friendly and helpful. I found this encounter to be very straightforward. I left feeling like I was given all of the information required to make an informed decision. I am very happy I came directly to the office as my telephone conversation with the corporate office was not so pleasant. Thank you.
Dennis provided a great service for us. Highly recommend it!
Delores is an amazingly helpful lady! She does everything she can do in order to make sure the customer is satisfied!
I have recently just bought a storage unit at this place, and the staff here are wonderful completely professional and also they are very sweet and kind very helpful I have no complaints so far and the prices are very reasonable the best price definitely and Issaquah Sammamish area.
This facility is awesome as far as location, it’s riggt off I-90 in Issaquah but not in the thick of the traffic. I like drive ups so that’s where I store my stuff, but they also have inside, smaller units as well. The District Manager is fabulous!! Great, genuine person. Very knowledgeable & funny! He was very helpful with some info I needed :) I’d definitely store here again!
Great service. Chad handled everything quickly and efficiently.
Clean, and friendly staff
Chad at Issaquah was very helpful finding the right storage unit for my belongings. Really liked the flexibility of the month-to-month lease, plus the ability to start out with a larger unit and then downsize as our storage needs change. Overall, the customer service, flexibility and value were excellent. I did check other options in Issaquah and felt this was the best choice overall for what I needed.
Dennis at Public Storage was great to work with- getting me into a new unit quickly. Super service!!
Great service, Dennis was a huge help!
Phillip was very helpful today. He was very friendly and got us everyone we needed! Thank you Phillip!
Great service from Dennis! Well done!
Been renting here a few months. Chad is great, both when I signed up and since. No concerns about continuing to store here.
Chad was very helpful in explaining everything and getting me set up. I am only doing a 3 star due to the condition of the facility. Unit I rented is clean and dry, just the overall is not up to par with the other ones I have looked at. Mossy roofs, some water damage in outer part of the building,small but still noticeable. I guess it just looks neglected and could use a face lift. Plus if you like a outside unit that you can drive up to this is one of the only ones around. A lot of my stuff would have been tough to get into an elevator and on a cart down the small isles of the other facilities available in Issaquah. Plus excellent prices.
I used the Issaquah PS facility several years ago and when the need for storage arose again, it was the first place I thought of. The location is conveniently located off of I-90 by the entrance to the state park, and away from the hustle and bustle of downtown Issaquah. I was enthusiastically greeted in the office by the resident manager, Chad, who described the units available and their respective prices. I wasn't sure about what size I needed, so Chad showed me a couple of units. Returning to the office, all of the paperwork was handled electronically and the entire process completed in about 10 minutes. The facility appears well managed and maintained and Chad is very knowledgeable and helpful. Overall, an excellent experience.
Chad was most helpful with our move-in.
I reserved a unit for Saturday, couldn’t make it in until Monday, was charged $32 more per month than my reservation price. Unit is supposed to be 7’x10’ making in approximately 70sqf. Actual size measures 109”x82” or 8.9’x7.15’ approx. 63sqf. I understand the sizes are not exact but almost 10 square feet smaller than what I’m paying for is unacceptable. Especially when I’m working with only 70. Stop lying to your customers. I recommend EVERYONE to measure their units before renting or moving anything!!!
Dennis in the office was great and explained all the things that were important and different for the PNW.
Chad was amazing. He showed me the tools I needed to unload my trailer. I could not have done it without him.
Mark was very helpful from the minute we walked in his office. Clean, great location, reasonably priced.
Dennis was very helpful!
They made the set up process very easy and clear to understand.
On 3/2/2018 I was harassed by the front desk guy (Ryan) at this location. He was very upset when I didn’t want to buy a product he offered, that was first red flag. After that he asked for my phone to show my the page to make a review and when I realized he was writing the review for himself I asked for my phone back, he literally said “I insist I write this” and I had to tell him several times I needed to go. He was very upset and threatening. He finally gave me my phone back but looks at me like if he is going to kill me, I asked for the keys of the storage unit I rented and after a little while of just staring at me, he throws it at me. I was never more horrified and scared. I had to file a report with the issaquah police department.
Ryan was very helpful & courteous!
Ryan was helpful and courteous! Thank you for helping us get set-up with a unit to keep our belongings!
Great customer service. Ryan the manager and is courteous and efficient. 5 stars every day.
The Manager Ryan I feel here like a home and he gave me a lot of details about how to packaging and tips to first time movers.
Ryan was super helpful! Great customer service for my storage needs.
Great work from Dennis and Ryan. Service was great and property is clean. Knowledgeable on all things storage.
Dennis and Ryan did a great job. Very professional.
Dennis was very friendly and knowledgeable. He answered all my questions and made good suggestions.
Our contact was Marcus who did a great job of getting us all settled in and exactly what we needed. He was great to work with and a huge help.
Marcus was extremely friendly, knowledgeable, and helpful. Made my first storage renting experience quick and stress-free!
Dennis was always helpful.
Great customer service received by Manager Marcus.
Dolores is the best!! She is super welcoming, friendly and helpful. Great customer service and facility. I would highly recommend using this location for your storage needs!
Excellent, professional and very accommodating customer service received from Mark on 11/6/2017 at this location. Would highly recommend renting from this location.
Dennis was very helpful.
I just got a storage unit after visiting this Public Storage facility several times. On each occasion, Dennis provided me with excellent customer service, walking through the complex and showing me all my different options. I researched many facilities but chose this one because of the convenience and high level of service. Thanks Dennis!
My GF and I rented a unit here and in six months they raised the rate over 11% while still advertising specials at a lower rate. We tried to get them to offer us the lower rate but they said we would have to move units even though the units were exactly the same. Decided since I would have to move units to get a cheaper rate I would move to a much better facility that won’t raise rates.
Delores is awesome, she worked with us to set up the right storage for our trailer, very helpful and friendly!! Highly recommend Public Storage Issaquah.
Wonderful customer service! The young man from the call center was very helpful and Delores was such a pleasure! Wonderful company and very secure storage! Delores even checks the units every night to make sure we don't forget to lock up! Thanks So much!
Dennis was a great help and the facilities a perfect.
Great facility. Super clean and well organized. Delores was very helpful and professional. She found us just the space we needed and we moved in that day. Five star service all the way!
Denise helped me get a storage unit today. Very quick and easy process, I appreciate his help!
Dennis provided great service,no nonsense and to the point.
Served a need of storage for a relocation. Garage smelled of mothballs and possible mildew. Everything stored was in plastic totes. Staff was friendly. Would look around for similar service in a cleaner environment.
Dennis was super helpful and very professional through the entire check in process. In and out within 30 min (including my personal confirmation of all access codes).
Delores was very helpful and informative.
Very kind and helpful business. Delores was a pleasure.
Joe was great from the time i walked in the door helping me find the best unit for me id tell you much better than the other public storage best customer service .
Very lovely location and service! Delores is a gem, so friendly! Easy set up for storage space!
Very prompt and courteous service! Was contacted within minutes of making an online reservation and had a tour and paperwork completed within the hour!
My storage unit was broken in to, as well as 4 other units. I was not contacted and let know that it had been done, although they say they do routine checks on all units. I came to put something in and found it kicked in for myself. Said this had never happened before, but after doing research, that was not the truth. I bought the insurance from them to cover the "unlikely event of something going wrong" and had a maximum amount covered not nearly what my stuff cost. Far from the cost of my stolen and damaged items. **Side note- Delores, the property management lady, is fantastic and accomodating!
Easy to find and close location with clean unit and friendly staff. Reasonably priced.
Dennis helped me out a lot and gave me great advice on how to keep my unit in good shape and keep my stuff protected, he also informed me about the rates in a easy to understand manner. 5/5 this was awesome
Dennis was very helpful. Great customer service. Thank you very much!!!
A wonderful place to store all your excess cardboard boxes. Very unique layout. Fun! Entertaining!
Dennis was great to deal with helpful knowledgeable, professional and very nice. I would definitely use Public Storage again.
Excellent experience. Friendly, helpful getting set up. Delores is great to work with.
Delores has been absolutely wonderful for my entire time here. I highly recommend working with her to get your storage needs met! The facility is nice, too, but nothing special. The people here are what make it awesome.
Dennis helped me through the process. great customer service!
Mark has gone above and beyond helping me with my locker. This place is the best!!!
Update: Unfortunately, our unit and many others were broken into (June '16). Max insurance is $4,000 which doesn't begin to cover the loss of stolen items. August '16 they were supposed to upgrade security with cameras, but prior to that the homeless population had run of the place. Policy by management dictates they can't refuse to rent to a particular individual. Access was easy, and door codes were the same for the length of the building. I hope they've changed their policies. Dolores was awesome, personable and efficient. Quick, easy experience. Super location. Recommended!
Delores is the BEST. Friendly very helpful and makes it easy when you need help!!! Best customer service period.
Dennis was so nice and helpful, I'm looking forward to moving stuff into my unit!
Dennis was very helpful and courteous. He helped us with all our needs.
Delores is very professional and helpful. Convenient and easy access to our unit.
Both customer service and Delores were helpful and informative as we worked through the rental process. The whole process was fast and comfortable.
We use the public storage as our equipment checkout for sports camps and have had a great experience here for multiple summers! Delores takes great care of us and is always helpful.
Delores made this process simple, easy and affordable. She was a pleasure to work with and one of the main reasons I chose this Public Storage facility. I highly recommend it.
Dennis was absolutely delightful to deal with. Showed me around and got me biggest unit available. Great service Dennis!
Dennis was very helpful. Thanks for making it easy
Delores was great
Dennis was extremely helpful and thorough.
Delores was incredibly friendly and helpful. Clean facility and great gate hours.
Delores was extremely helpful. We were in an extreme bind and she went above and beyond. Super kind. Also the place is accessible for a truck and trailer. If you are moving and stuck like us, this is the place.
Delores is so caring and considerate. She made the process an enjoyable one. I feel my items are safe at this location among the others with the 9am-9pm business hours and gate access.
Got a great deal on a large storage space. Delores is a pleasure to deal with. She is very upfront with all costs, details, and rules. Excellent experience.
We have used this property for 4 years. We find working with Delores and Dennis an excellent experience. They are very helpful in our special needs and always work with use to find the correct solution. I see no reason why we won't be back next year to fill our storage needs.
Nice and helpful Management.
Check in experience was quick and easy. Delores was very helpful.
Very clean great rates. Dennis is extremely helpful and friendly. Very happy with our choice of storage units. Best rates around!
Very helpful and friendly staff, Delores and Dennis are great! Safe and clean grounds, no problems!
Excellent customer service by Delores. Very clean and efficient. I highly recommend this business.
Exactly as described. Delores was very friendly and helpful.
Excellent service, such a delight to come in and have everything go through so smoothly
Great service. Delores was fantastic.
Sean from the call center was awesome to communicate with and was easygoing yet professional. That professionalism continued when I met Megan on site to get the storage unit. Everyone was great to work with, If I need storage again I will be back.
Second time coming back to this facility. Excellent service and very friendly staff. Thanks Delores!
Great experience! I would highly recommend storing your goods here.
I love this place. Delores has been so awesome over the last 6 years of doing business with public storage.
In the process of moving out of the Seattle area I needed a place to store my car on short notice. Delores was extremely helpful and got me set up very quickly with a storage unit for the car. Now, I finished my move and am living on the other side of the country and need to get the car picked up by a car transporter service and moved. Delores offered to move the car out of the storage unit for me and park it out front for the transporter to pick up. She is even going to start it and run it for a bit so that there are no last minute problems. She is going above and beyond my expectations. I am getting much more than I paid for. And friendly too. Thanks.
Delores was friendly and helpful. Easy in and easy out!
Terrific service and pleasure to have Dennis orient and process us.
Friendly staff, very easy and convenient
I had a great experience at Public Storage. Dennis was very helpful and so nice. He even helped me carry the boxes I purchased there out to my car. Great customer service!
Very good service!
Dennis was very helpful and transferred us to a smaller unit. Highly recommend this storage business!
Stacy was incredibly helpful with setting me up with the proper size/style of unit for me. I work as a mover and she is by far one of the most plesent and helpful people I have ran a across.
Delores was very helpful.Always greets you with a smile. Property is well maintained.
Delores has awesome customer service. Property is always clean and we'll maintained. Would recommend property to friends and family.
We stopped by to rent a storage unit and Dennis was extremely helpful! We had everything set up and access to the unit within 20 minutes.
This Issaquah location has such great service! They are so friendly and helpful and make you feel right at home.
I inquired about a place to park a jet ski and DeLoris was wonderful! She helped me narrow down what size I needed and answered all my questions. She was great to work with and I will be renting from her shortly!
This is my second time renting at this storage facility in the past three years. Delores has helped me each time and she's been so friendly and helpful. She lets you know exactly what your charges will be and gives very clear "do's and do not's". Thanks!
Another great experience with the best chain storage facility around, great staff , there District Manager Chanell has excellent people skills a real asset for this or any company. Steve Crawford Crawford Family Auctions LLC
This property is well maintained and the PM, Delores is always willing to help. I like that this property is on my way to the lake too!
Had a wonderful experience at this property.Delores was great.we had a reservation at this property.We really were hoping for climate control.So Delores went above and beyond.to find this unit for us.She transferred our reservation to the other property for us Thank you Delores you made this an easy experience for us.
Delores was very helpful and she keeps property clean and well maintained. I would recommend Delores and her property to my friends and family. You want great customer service go see Delores. :)
Was a five star experience!!!!. Was not certain of the date to start, I put a request to hold a unit several times (for 3 days) and always called to cancel. Finally my situation was finalized , Delores was able to provide all the info I needed. I asked several what if questions on things going wrong and was provided with a solution. Best of all, answers were brief and concise - no wasted time .
Delores is very helpful and answers all my questions. Thanks for always being there when I needed assistance. Your terrific at your job!
Delores was extremely helpful! she even taught me how to use my phone. thank you
Great and friendly service at this location! Thanks Delores!
Joan is friendly and very helpful. I found everything I needed for my move right here. She is very courteous and readily offers advice. Very good experience.
Delores was friendly and helpful. Thanks!
just thought I would take the time to give thanks to the wonderful manager you guys have there. her name is Delores when ever I am there she is always there with a smile and kind words. Thanks Delores
I have a unit in Kent, but I stop in the Sammamish location periodically to make a rental payment because it is closer to work. Joan, the property agent here is always kind and helpful and goes out of her way to see that I am taken care of. She has even come back from break early on two occasions to open the office so I can make my payment rather than making me come back. It is customer service like this that I can definitely appreciate and I will always consider Public Storage for my storage needs because of the great people they employ. Thank you Joan!
I have been renting here for over a year and this place is perfect! Both Delores and Joan are very nice ladies with exceptional customer service. They seem to truly care about the property, keeping it clean and tidy, as well as about the people who rent there. They often come by and ask me how i'm doing when I'm there to make sure everything is good in my unit. Highly Recommend!!!
Very helpful and very cheery!! Great service received on our short notice stopping in to find a space. Thank you Delores!!
The manager, Delores, was very nice and answered all my questions regarding storage. She took me out on the property it was very clean. I will rent here when my moving day gets closer. Thank you Delores
Site is very clean. The staff was friendly and helpful in getting me set up.
The two women we spoke to were very courteous and the space was ready when they told us it would be. They even took our reservation for the originally available space and changed it to a more desirable when it became available.
We had a awesome experience renting a storage unit at the Public Storage in Issaquah. Enough can not be said about Delores, who provided excellent customer service. Being Active Duty military with over 27 years of management in the HR field it is clear she truly cares about her customers when you first meet her.
Great service. Joan was very helpful and accommodating. Will recommend to friends.
Great service and affordable. Delores is very helpful and sweet.
Easily accessible, friendly staff and safe storage. Never had any issues, signed up for auto pay and it worked great, received monthly statements to my email.
Delores was so wonderful and informative. It was so quick and easy to get our storage unit rented.
Great place to keep my junk and great customer service!!!
The units were clean and ready to go when we started using them. There was a minor problem with a gutter leaking over the door, but the management company fix this in no time. I would recommend using Public Storage any time.
We had such a great experience the first time we have been back two more times! Joan is the best and always even remembers me by name.
This is a great storage facility. Joan is always so friendly and helpful. I highly recommend this place for all your storage needs.
I Had the greatest experience renting a storage unit at the Public Storage in Issaquah. Delores is FANTASTIC!!! I have been in customer service management for over 20 years, and it is plain to see that Delores cares about her customers. I was a walk in looking for storage so my mother in law could move in with us. Delores not only found me the perfect space (and I was shopping around) but such an outstanding price. She held the unit for the weekend and did a pleasant follow up call and I was sold on her great service. I came in the following Tuesday and booked it. Thank you Delores for such a wonderful experience and thank you to Public Storage for having such great representatives.
Delores at Public Storage has been extremely helpful with my storage unit. She checks the locks daily and notifies you right away if she notices a lock missing or if anything is different. I feel good knowing that my unit is kept a close eye one. She is also very courteous and treats customers very well.
Exceptional service, Joan stayed late to help me out as I barely made it before 6PM due to an accident. She was very diligent and caring.
Joan was amazing.. So helpful and made me feel comfortable getting a storage unit! Thank you Joan
Jean was very helpful and knowledgable. The place is clean and safe. Thanks, PM