Public Storage Self-Storage Units at 14924 Richmond Hwy, Woodbridge, VA

Every step of the acquisition process was very simple and short.

Exceptionally clean facility and professional staff. I feel confident my property is safe. I highly recommend.

Very nice facility & hospitable employees. Very good specials right now. Conveniently located. Ask for Vic.

Vic really knows his stuff. He helped me find the perfect sized unit for what I'm storing. He is Fantastic. Definitely recommend this location.

So they take your money your account in good standing. But then you can’t get into the building to get your own stuff. The door has no listed business hours. The only hours are on the gate. Got there this morning cause I couldn’t get in the gate yesterday and nobody was in the office. He popped his head to yell at somebody not to throw stuff in their trashcan and tells me we don’t open till 930 shut the door come back at 10:33 and guess who’s not here yet again the guy who yelled out the door the first time.

Clean facility, very professional and friendly staff. Highly recommend

The on-site Manager, Steve was able to accurately answer all of my questions, and was super helpful to give me a tour and moved me in quickly. He also personally checked that my access code was working upon move-in. Thank you Steve.

Great facility, very clean, very friendly staff, good security. Highly recommend.

Couldn’t ask for a better facility or property manager! This has been a great experience, thanks Vic for all you do

Excellent facility and friendly staff. Highly recommend!

I'm revising my previous post. Vic, many thanks for coming through today and for the past few days. You've been most accommodating, in every way. You've kept in constant contact with me. You arranged my transfer with masterfulness. You dotted every "i" and crossed every "t"!! I appreciate your thoughtfulness in correcting a wrong. This establishment was better when they were operated by EZ storage. I was told that I needed to make an appointment to downsize my unit. I made the appointment. I showed up for the appointment. The business was closed. I called, no answer. I went by later in the day. The business was still closed. There was no sign on the door indicating why they were closed. I called the 800 number to inquire. They were clueless. But they still wanted me to make another appointment for this transfer. All they kept saying was that they had escalated my call to the district manager. It takes that person 24 hours to contact me. They only have a few smaller units left. Your customer service is subpar and your associates are unprofessional.

Steve was very helpful and very thorough with the process. He made me feel like I was an important customer and did everything in a very timely manner.

Great facility, easy to access, fantastic customer service. The QR code on the door instead of office hours is weird, and probably makes things harder on older folks who don’t use smart phones. It would be better for customers who are inexperienced with technology to have basic information posted on the outside and easily viewable to everyone.

To whom it may concern. Who ever is working today, BEWARE! Dude has had office locked a good prevent of the time there. Always with an excuse of course. Same thing with yesterday trying to get moving boxes. LOCKED AGAIN, no one in site . So if he was the one working yesterday, PUBLIC STORAGE BEWARE! YOUR LOSING MONEY! Very disrespectful. No one at the place except us. "Can't use more then 2 carts, I need you to go and unload carts." Ummm it's called common courtesy when people come up, share the carts. BUT NO ONE WAS THERE! IT WAS EMPTY. So why even go out your way? Even watching us on cameras. Try throwing 1 soda can away, office is locked, his sitting at his desk in his chair. So I throw it in the dumpster. He literally waited for me to toss the can to say no dumping........ well if office was unlocked during normal operation hours, I wouldn't have went to dumpster. Once again ALL could have been prevented with a I'm sorry I had the office locked. Instead of waiting for me to pull door only to find it locked, so I find next trashcan instead of throwing on ground, follows me to dumpster(didn't know until he is yelling behind me "no no no". Why wait? instead of saying something when you saw me heading in the direction of dumpster before I throw my can in it. MIND YOU A SODA CAN!!!!!! NOT SOMETHING BIG AND BULKY. BUT IT IS MY FAULT AND HE HAS TO PUT A WARNING ON THE ACCOUNT! For one it's not even my account, why do i care? I was there to help! For two, it all stems back to a locked office WITH YOU in it! BEING LAZY & UNPROFESSIONAL IN MY EYES!

best storage facility in the area, Vic is the best!

Just now leaving, they are closed not answering the door. I called the number listed and the lady on the phone couldn't tell me why they are closed. Another patron was there yelling about it while I was on the phone trying to figure out what to do. I had to tell the customer service lady I needed to go since they weren't going to be open for customers since she was just trying to get me to rent a unit over the phone site unseen. Maybe they are only open between certain hours, they had nothing posted. For me it was a bad experience and I'll definitely try somewhere else.

Great experience. Vic was super attentive and helpful throughout the process and really sold it for me. I had many questions that were answered both thoroughly and professionally. Vic helped me find the perfect storage unit for my needs and now the stress of getting a unit is gone!

one of the cleanest facilities in the area. Vic is the BEST!

Vic provided exceptional customer service and was very helpful. Definitely made my move in easy

Vic was so accommodating and friendly! Great asset to the company.