Public Storage Self-Storage Units at 4071 Prince William Pkwy, Woodbridge, VA

Gracias por muy amable Buen servicio al cliente

Gracias por tu ayuda

Thanks for your help today Good customer service

I can almost guarantee that 90% of these reviews are not real. This place is really bad. They new they had mold issues, they new that they were charging for climate control, yet they admitted that they don't really control the climate. In the summer they let it get REALLY hot, and they don't care if you complain. They refuse to keep the temperature at a reasonable level. The lady told me to buy a dehumidifier. Wait, what? They tied the back gate together with rope, so homeless people were coming on the property. My unit was downstairs, and I could see and SMELL that someone had urinated on the wall right next to the unit. They never would clean it up.

The customer services from Ana is one of the best super friendly and know what she doing really profesional I would definitely rent on this storage again everything is super clean and organized 100 recommend this Public.

great customer service provided! thank you max

I wouldn’t rent from here. Look at other storage facilities. They said the indoor units are climate controlled but that’s not true. A lot of my furniture has mold on it. I filed a claims through their insurance that you must purchase and only offered $250 with a $100 deductible for a $2000 sofa/love seat!! Their orange door policy is a joke!! Elevators are always breaking down and not meeting city code!!

This is a great property if you are looking for storage!

Customer service was fantastic!!!

Easy access storage units and helpful staff!

Ana is a really nice has to customers service skills and she was really helpful she a answered all of my questions

Thank you for helping me with payment today good customer service

Ana is freaking PHENOMENAL! Ana keeps me coming here for my supplies and all that I need. She's sweet, makes me laugh, is very helpful and always remembers my name. Check her out!

I recently used Public Storage, and I’m pleased to share my experience. The facility was clean, secure, and well-maintained. I appreciated the variety of unit sizes available, which made it easy to find one that fit my needs perfectly. The staff was friendly and helpful, providing clear instructions on how to access my unit and answering all my questions. The process of renting a unit was simple, and I was in and out quickly. Overall, I had a great experience with Public Storage and would definitely recommend them for anyone in need of storage solutions.

Gracias por tu ayuda Buen servicio al cliente

Not found of this chain they have overcharged my parents for decades across three locations locally. This is not a storage facility you want for long durations for real if you must stay a year. There are no regulations on there up charge per unit so you might have one that goes up 7% a year and the other goes up 65% a year trust me I'm being nice actually on the 65% because they had not upcharged my mother for her storage for two years oh they got it back when they uncharged her almost 75% in one year. And have your company contact me i have already talked to your customer service they then decreased it this was last year guess what yall it came back this year though.... and for my father's storage it's 918 a month he was a loyal customer for over a decade before he passed 2017 now it's this $ 2025 and two year ago it was about 750 that's a good company right this is what an unregulated system does to it's consumers and a loyal customer cause guess what still have the unit with mice and no lights at all... did I get a discount NOPE DID THEY FIX THE LIGHT NOPE SAID I HAVE TO MOVE OUT FIRST 🤯😡, oh rodent problem not like extra space storage where you can file a claim... NAH ITS YOUR PROBLEM and I'm paying almost a 1 bdrm apt for storage get outta here

Excellent attention from Ana

Thank you Ana for a good customer

Thank you Ana for a good customer service

Ana provided great service and helped me move into a unit that is more suitable for myself. Thanks, Ana!

Today I received exceptional customer service from Ana Lopez at Public Storage on Prince William Parkway. Ana, is very patient and pleasant to work with. I wish all customer service professionals were as nice as Ana.

Reserved a unit online but wanted it close to my other unit. Went in to the front desk and Ana help me get everything I wanted in no time at all. This a great location if you need storage. Thanks Ana.

Thank you Kelly

Patty was wonderful. Fixed a problem I had with ease. She treated me like family. I never expected this lovely lady to save me but she did...

loved it here ! customers service was amazing

Thank you for a good customer service! Ana was super helpful!

Imdad was very helpful with the process of securing a storage unit

Thanks Felicia for your help

Imdad at the Prince William PKWY location was very helpful as usual. He went above and beyond to make sure the process was easy. Great customer service as usual.

HEALTH HAZARD!! MOLD MILDEW AND BUILDING CODE NOT UP TO DATE! I’ve been with storage unit for over 10 years across the country. This company is an embarrassment! The elevator has not been serviced since 2013, as soon as I step off the elevator I am hit with the smell of mildew, you can’t even breath, to my surprise there was a dirty crusty sock in front of the unit i was supposed to be renting, NO WAY I cancelled the same day online never even opened the unit and since no one was in the office I wasn’t able to cancel in person, they said since no one was there I am now $200 out of my pocket that I could’ve used for food since I am In a tight position and needed the unit, but didn’t want to risk my few Items getting MOLD. I will report this to the authorities and proceed with legal action.

Gracias Ana por buen servicio al cliente

Gracias Ana por siempre ser tan amable y ayudarme buen servicio al cliente

Ana is fantastic! She is helpful and a joy to deal with. Highly recommend!

The service there for me is excellent. Since I been coming here Ana has been very helpful very good customer service

The customer service was great. Ana was very knowledgeable on all the policies and prices and options. She answered all my questions perfectly and the whole rental experience was excellent. I'm glad I chose this facility based on this experience. Thank you so much

I do not normally take the time to leave negative reviews, but last night was such an awful experience at this location. I thought the U-haul storage in Sterling was horrific with rats destroying my furniture, last night takes the win. I went to my storage to get boxes of things I needed to get rid of, and made sure a couple of minutes before 9 I was at the gate ready to go out. Well, the app was not allowing access for some reason (Happened on the way in) so it turned into a longer wait. Once it was about 9:04pm, I finally got the message that the door is closed and not accessible anymore. I tried calling the number that is on the Google informational page, but it just kept asking about my account! The only thing I could do was slip through the gate and hope that there was still someone on the property, being there was a car parked outside. I noticed that there was a light behind the office, so I figured I would nicely knock on the door and ask for help or what I should do to exit. After softly knocking on the door, I finally got a rep from the emergency customer service line. As I was on the phone with the rep, the lady (assuming property manager) cracked open the door and said "What?". I asked if she worked there and before I could even explain my situation she said "Yeah I work here, but I am off the clock, so why you banging on my door?" I calmly advised her I was having trouble getting out the gate and that now they are not accessible. She then said "Well that's not my problem, you should know the gates close at 9pm." Then she proceeded to slam the door, while still on the line with the rep. I then told the rep "So, just had the worst interaction with this employee, and I am going to move my items to a different company because of how rude the lady was. Luckily the rep was very helpful and was able to listen to the entire encounter with their employee. I 100% understand you are closed and you have an unknown person knocking on the door. But the lady did not even ask what the problem was and what my options are. Even the rep mentioned she could have at least told me to call the emergency line. I apologize for the long review, but I do not normally leave these reviews when I have a horrific experience. The only thing keeping me from finding a new storage company is the nice lady on the phone who let me out remotely. I work in customer service, and I would have been terminated if I did that, regardless of what the issue was. I will be following up with customer service to ensure the report makes it to the appropriate individuals.

Buen servicio al cliente Muy limpio se los recomiendo

Thank you for your help

Thank you Good customer service

Ana is best. Went to this location to pay my bill. She's always friendly and upbeat and goes above and beyond.

Thank you for helping me with my rental Good Customer Service

I rented a spot at this storage unit and I’m pleased with the service and with Ana, the property manager. Recommended!

Thank you Mrs Ana for your help today

Thank you for your help good customer service

Thank you for your help and good customer service Mrs Ana

This has been the worst year and half with them! Every time I come to this facility there is never any one working in the office however, the lights and signs say open! This is the absolute worst! DO NOT RENT WITH PUBLIC STORAGE ESPECIALLY ON PRINCE WILLIAM PARKWAY!

Nice service, just wish you didn’t have to check out a Dolley with front office but I understand it’s for safety. Thank you

I currently rent at this location I recommend this location to everyone I know the employees are so kind and caring the facility is well kept 10/10

Great customer service. Jen was very helpful over the phone, and answered all my questions plus very informative and share good info regarding my needs.

The place is very neat and clean and the customer service is just amazing. The lady at the desk was super nice and helpful.

Jenny at Public Storage was awesome. She answered all my questions and advised me of promotions for my friend. Jenny gave me great customer service.

so I was looking at getting a possible storage unit and I didn’t end up getting one. However I was left feeling very informed due to the lovely Jennifer, she was so patient and very knowledgeable about the storage units. Absolutely amazing attitude and super sweet, also very adorable. :)

This location has a great customer service, Henry always help me and answer all my questions.

Jennifer was very helpful in our interaction over the phone. I asked about various storage space prices as well as other services offered at Public Storage and she was very informative and knowledgeable during our entire encounter. Thank you for the help.

Jennifer was the nicest and helped me sort out all of my needs…I’m terrible at spatial awareness, but she made it easy for me. Very happy with the promos she offered too. Can’t wait to see her again to give her a big hug!

Jenny is a great employee she went above and beyond for me highly recommend if you have any questions or concerns you may have about your storage needs.

Jenny was super super amazing and such a sweet woman, best public storage employee I’ve delt with. Helped me with all my needs , 100% recommended

Great Customer Service! Jenny answered all my questions and helped me make the right choice for me. Highly recommend this Public storage for anyone!

Jessica, is amazing. Very nice and professional answered all our questions. Will recommend friends and family to this public storage.

Had a great experience here. Jenny was really sweet and helpful with the handful of questions I had! I’ll definitely refer people here as long as they have Jenny working there!

excellent service, I am a customer for more than a year, I am very happy with the prices and service

I am looking into different storage units and although I will not be purchasing one right now I still wanted to commend them for their great customer service. I called today and Henry was quite friendly and provided me with all the information I asked for and overall had great recommendations that I will take into account once I make a decision.

Jenny she’s the best great service :)

Henry was so helpful for my family and I thank you for providing great customer service.

I bought a unit this past Friday and I would like to share my extremely pleasant experience with Jenny. I was having trouble on deciding which size unit I needed and Jenny was very informal on the dimensions, what people usually store with certain sizes, and overall knowledge regarding it. She discovered my need by asking me what exactly am I trying to store (she mentioned if I did not want to tell her, that it was okay) and how much am I storing. She had a great attitude and very friendly body language and helped me decide on getting a medium sized storage. Would definitely recommend coming here since they seem to care about what they do here

great place! Jen is super kind and very polite towards the people she helps every single day! Always has a big smile on her face, and it brightens everyones day when they see her!

Jenny was super nice helping us find the right storage unit and was more than helpful.

Everyone i encountered working here was great, BUT who really stuck out was the property manager Jenny. She not only makes returning voicemails/missed calls a priority and with diligence, but gives customer service with kindness and a personal touch. She helped make my moving experience so much easier and fun. I would go into the office just to say hi even when i didnt need anything from the office!

My experience with Jenny was great I would recommend for anybody to see her she had great customer service.

Jenny was very helpful very patient very kind. Just an all-around great person leaving me with one of the best experience I had dealing storage units

Great customer service from Jennifer. I had a few general questions which Jennifer was able to answer within 5 minutes it was a quick in and out, happy I stopped by and asked her the questions instead of phoning in. Wonder job! Keep up the good work

I just wanna let you know that the only reason I come to this facility is because of the great customer service I’ve been receiving from Jenny for the past three months. It was amazing and friendly and definitely the most helpful customer service representative. I’ve had to deal with while being at Publix. She is definitely a keeper.

Great customer service

My husband and I are finally moving out of our old and needed a storage unit so we went in here and Jenny helped us get all set up. She made it so easy and I’ll definitely be telling all our friends about this

The two lady’s in the office have been a delight to work with great customer service

EDIT: Looks secure from the outside, but looks can be decieving. Never really had a problems with them until this past 1 or 2 years, besides work orders taking a year plus to fix burnt out lights. There is very high humidity levels in the "climate controlled" basement at 73%RH. My units are supposed to be climate controlled, whyIm paying more 5o protect my property, but will get down to 55F in winter and up to 79F in summer. I just recently noticed that the humidity had damaged a lot of my items that had mold growing all over the surfaces of everything. Just FYI, storage units will raise your rent usually every 6 months to a year. Comparison shop around before settling with it. And there are no lights over/in your unit They are only along the hallway outside so all your left with is residual light to use. Invest in a battery powered headlamp or lantern. I stayed late by 5-10mins one night, I know, but didnt expect to be threaten to Trespassed if it happened again. They stopped cleaning mopping/ sweeping the floors. NEW: There is now a strong smell of cat urine that wasn't there a month ago. They do have a new security camera system with many more cameras then before. The access gate is open for no reason in about 1in4 visits. The elevator is dangerous and has violations. The employee couldn't produce a valid county permit, and the one displayed was from 2014. All they could produce was just the paperwork from the third party inspectors stating the elevator has violations. It was making a ton of noise while "parking" on the top floor while shuttering and shaking. Now it almost got me stuck as I pressed the basement button, it lit, but nothing happened. Doors didnt open, nothing until I jumped and it started going down then. I called the county after the first shuttering/ noise incident. Pwc doesn't care about elevator safety. They said they dont even inspect them, a 3rd part does, but they print their own logo, name, building official's name and signature on it...but tell me they have no records for it....smh. This property is conveniently located between Dale City and Lake Ridge on Prince William Pkwy. Slow to repair lights and other items. Customer since 2017.

I spoke to Jenny before and truly appreciated her knowledge and patience with my parents who were getting a storage unit . Thank you Jenny !

Wonderful customer service. Jenny helped in so many ways . I even came back for 2more storages. Overall excellent place . Would recommend here anytime

The staff was amazing very helpful

Jenny was the best at helping me recently.

jenny was very helpful, nice clean facilities

would for sure recommend this this location, the front desk girly, jenny is super helpful

Overall great experience, everyone was friendly and helpful.

I am relatively new to the area. And moving in itself is stressful enough. But I am so glad I met Jenny at this location! Jenny gave me peace of mind when moving my stuff. She informed me about the storages and how well kept they are and the great prices too! I now have peace of mind knowing that my stuff will be safe and well kept. Thank you Jenny!!! :)

Great staff! Always helps with any questions i come in with.

I love that place so much!!!! Omg I highly recommend this place incase you have extra couches like me😄!!!

Clean facilities! I was helped by Jenny today, she made my experience at Public storage go without interruptions.

Jenny is amazing ! Very helpful! Always in good spirits whenever I make a call and even when I come in! Always willing to answer my questions and always goes a few steps further to make sure I have everything I need!

I’ve spoken to Jenny once on the phone from a different location! I’m glad she’s closer because she’s great help and always willing to help no matter how small the task is !

Thank you for good customer service

My mom and I got a storage unit here and Kelly has been super patient with us! She’s super sweet and understanding :)

I went in today and the customer service was great a young lady helped me out with all the questions I had i think her name was Kelly but couldn’t be more happy definitely going to recommend this place and location!

Clean facility and friendly staff !

Great place!

Kelly was very helpful in assisting me to get a storage unit!

Thank you Kelly. You were great

Outstanding, professional assistance from Kelly. Ty!

Thank you kelly

I been in contact with this facility specifically in touch with receptionist Kelly she's been guiding me in the process my unit rental concerns and she's been very helpful in the process of guiding me towards my best options for my current needs. Thank you Kelly for your patience,guidance and motivation in helping me with my needs looking forward to my next unit rental with public storage. Ps. great communication skills.

Kelly was extremely nice she went way out and beyond and helping me with my services she is a rock star she patient and delivers outstanding information to her customers thank you Kelly you definitely get five stars

Gracias kelly

Gracias kelly por su ayuda

Front desk staff and friendly and attentive, the facility is clean, well-lit, and accessible -- everything you need to store your stuff with confidence.

Staff vary friendly. Clean place. Made me feel like I was family not just a customer.

Thanks Kelly for directions