Save Impression

Address

3533 Franklin Rd SW
Roanoke, VA 24014

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

540-291-7665

540-291-7665

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Property Manager Lives On-site

Office Hours

Mon-Fri 9:30 AM - 6:00 PM

Sat-Sun 9:30 AM - 5:00 PM

Phone

540-291-7665

540-291-7665

800-688-8057

800-688-8057

Gate Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Small, Medium & Large Storage Units
  • Property Manager Lives On-site
Close Location Details View Location Details
Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression

    4'x5'
    Online only price
    $ 28/mo
    Online only price
    Half Price Sale
    Small 4'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 28/mo $56
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x5'
    Online only price
    $ 29/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 29/mo $58
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
  • Save Impression

    5'x8'
    Online only price
    $ 96/mo
    Online only price
    2nd Month Free
    Small 5'x8'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 96/mo $128
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    10'x9'
    Online only price
    $ 101/mo
    Online only price
    $1 first month rent
    Medium 10'x9'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 101/mo $134
    Online only price
    $1 first month rent

    No Obligation

  • Save Impression

    10'x15'
    Online only price
    $ 102/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 102/mo $204
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    5'x14'
    Online only price
    $ 118/mo
    Online only price
    2nd Month Free
    Medium 5'x14'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 118/mo $157
    Online only price
    2nd Month Free

    No Obligation

  • Save Impression

    10'x30'
    Online only price
    $ 198/mo
    Online only price
    2nd Month Free
    Large 10'x30'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 198/mo $264
    Online only price
    2nd Month Free

    No Obligation

Nearby Self-Storage Locations

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Roanoke Storage Units Near Route 220 and Roanoke-Blacksburg Regional Airport

This Roanoke storage provides residents, businesses and visitors a selection of options, perfectly sized to fit any need.
This all-indoor climate controlled storage units are located near Route 220 and less than 10 miles from Roanoke-Blacksburg Regional Airport.
Store your sports gear in a 5x5 unit between trips to River's Edge Sports Complex, while a 5x10 unit can give tenants at the Honeywood Apartment Homes a place to store extra clothing and spare furniture.
Downtown Roanoke is home to Elmwood Park, which features an amphitheater and fountains. The park usually hosts events. A couple blocks away is the Taubman Museum of Art, which features a mix of traveling exhibits, permanent collection and interactive features for kids. To the north of the downtown, is the hub of nighttime activity Berglund Performing Arts Theatre and the Berglund Center.
Standing at 100 feet tall, the Mill Mountain Star is not only a cultural landmark but is hard to miss at night as the neon lights illuminate the sky.
After spending the day at Fishburn Park, stop by this location to store your bicycle, hiking or sports gear and keep your trunk clean.
This Roanoake Public Storage is ready to help you meet your storage needs. For contact-less move-ins try our eRental service.

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 156)

February 19, 2024
Google Public Storage Jason Gilmore
Biggest ripoff of a storage company ever. Avoid unless you want your rate to double within two years and have the worst service possible served with the biggest attitudes ever from office personnel!
February 1, 2024
Google Public Storage JD
Just got notification they’re raising their rates by nearly 30% - at least it’s the motivation I needed to move everything out of storage and close the account.
January 24, 2024
Google Public Storage Lizbeth Clay
I went to secure storage space due to engaging the large process of moving from my home of 25 years. Needless to say, I've felt stressed & overwhelmed. When I arrived, there were 2 wonderful ladies working that day, Liz & Tonya. They helped me settle & orient and got me set up and covered. They both went beyond good customer service to great customer service with quite a bit of empathy. I appreciate them both. The storage center, itself, is clean & professionally run. I highly recommend.
December 30, 2023
Google Public Storage Harry Ward
Very friendly and helpful
September 29, 2023
Google Public Storage John S
Very clean and well maintained facility. I would be careful of thinking that this would be used for long term storage (over 6 months): 1. My rent increased 13% right before the slowest storage months (Nov). I guess they are expecting a great season the spring. 2. If you pay your rent a day late they will charge you a 20% late fee 3. This location has an issue with keeping regular hours staffed. Cannot use the bathrooms or carts as they are locked up when they are not there (not sure why the lock the bathrooms) Definitely will be moved out before the rent increases. Update: I don't believe the response from public storage shows they don't care too much about my business. Just found out they are renting today the same type of unit I have at the same price I am paying before the increase next month. This sounds like they are taking advantage of me as they believe that I will be less likely to move out due to my age.....
September 24, 2023
Google Public Storage sean hoffman
Very clean and excellent service. I accidentally secured a unit much smaller than I was expecting and Matthew helped me upgrade to a larger unit quickly and professionally. Amanda helped me navigate the maze of units to my new upgraded size and showed me the easiest door to unload from truck from. All around solid experience, definitely made the right choice with Public Storage.
September 13, 2023
Google Public Storage Greg Asquith
I've been here about three years. In that time I haven't had 2 interact with the management. But about 2 weeks ago I had an issue. Called them up and the manager, a very pleasant lady named Liz got me straightened out really quickly. Happened to come.in about a week later. I needed some information and a nice woman named Amanda was at the counter. Liz came out when she heard her talking to me and the 2 of them.got me the information I needed really quickly. In a world of poor service Liz and Amada are super!
August 25, 2023
Google Public Storage Grayson Rech
August 5, 2023
Google Public Storage Martha McGuire
Misty, at the Franklin Rd facility is awesome. She helped me so much with a very difficult situation at another facility and now I’m happily at her well-run facility.
August 3, 2023
Google Public Storage David Johnson
Well, this is the day that I am supposed to move into my storage unit and the facility has put a lock on the door. I showed up with a truck full of furniture and I cannot get access to the unit. I even tried to call them before their office closed today and no one responded and then I show up five minutes after they close and there’s a lock on the unit. If this is the way this company does business, I don’t want to do business with them and I don’t think anybody else should either. In fact I’m going to be telling everyone that I know not to use this company. Horrible customer service. You would think if they were going to take an action like that that they would at least call you first. My rental agreement with them states that I am moving in today and one of their new employees mistakenly told me that I did not have to do anything to the unit until I moved in. They called me the next day and told me that I was supposed to inspect the unit before I left and that I had to put a lock on it at that time. Facility manager stated that considering the new employee had told me that that it was OK for me too handle that on my move-in day which is today. So why is there a lock on the door now? I’ve pre-paid for the month of August and I cannot access my rental unit.
July 22, 2023
Google Public Storage John McL
Liz is awesome! Great help when we needed to transfer.
July 12, 2023
Google Public Storage My Newspaper Craft Tutorials
Sht
May 29, 2023
Google Public Storage Ashley Cunningham
May 2, 2023
Google Public Storage Terri Slate
Easy to access, excellent customer service.
April 25, 2023
Google Public Storage Erykah Guerra
April 21, 2023
Google Public Storage Kayla's Dilcher
April 7, 2023
Google Public Storage D
Very clean and easy to use. The Lady at the front desk is very helpful she walks around the place so if you ever need help she’s around to help.
April 6, 2023
Google Public Storage Leslie Thomas
March 17, 2023
Google Public Storage Michael W
The facility is great - the technology - you'll see.
March 16, 2023
Google Public Storage Megan Karpow
Liz at the front desk is absolutely amazing. The property is clean, and i felt safe putting my belongings in there. She made the process easy, quick, and fun! Thank you for all of your help! Your the best!
March 13, 2023
Google Public Storage Jacob L
February 10, 2023
Google Public Storage Jessica Carder
Climate-controlled units at a fair price, and the staff is very helpful during the hours they're around. If your unit is near the back entrances though, I would recommend keeping an eye on your vehicle while you load/unload, as some people have had items stolen while they were parked before.
January 23, 2023
Google Public Storage Martin Davis
Seamless rental with personal service!
December 3, 2022
Google Public Storage Ketitia
Verzet was wonderful!! She was very helpful!
November 12, 2022
Google Public Storage Chasity Bailey
Location is nice and Clean
October 27, 2022
Google Public Storage Nicholas Smith
Verzet gave quality customer service. Wish there was an option for 6 stars
October 2, 2022
Google Public Storage ashley brummer
August 26, 2022
Google Public Storage Jimmy Moran
We’ve been looking for a unit because we’re new to the area and Nathan has been so helpful throughout the entire process. Thank you!
August 24, 2022
Google Public Storage Liz M
Great storage facility, but the price nearly doubled effective 9/1/22. Needless to say, we cleared our stuff out this week.
July 20, 2022
Google Public Storage Anna-Carin Fernstrom
Excellent service, clean facilities, and easy access!
June 28, 2022
Google Public Storage Bea Byrne
Margie was very kind, professional, and helpful during our move to Roanoke; we could not have asked for a more warm-hearted welcome to the area! The storage space is also extremely convenient, accessible, and clean. I will use this facility again in the future for my storage needs.
June 23, 2022
Google Public Storage Austin Farris
Margie is excellent at her job great service,friendly
May 16, 2022
Google Public Storage Steve Shackelford
May 7, 2022
Google Public Storage Devin Ovesen
Margie was super sweet and was beyond helpful. I would definitely recommend
May 2, 2022
Google Public Storage Brian Corcoran
Margie was extremely helpful and courteous. Very clean and secure facility.
May 2, 2022
Google Public Storage Rhonda Key
Margie is absolutely the best! She helped us find the right space for us. Very kind and courteous and professional. The space itself everything is very clean and well-kept! I would highly recommend this location and facility. I have had a good experience with public storage in the past but Margie makes it even better and this location is awesome! Franklin Rd., Roanoke, VA
April 19, 2022
Google Public Storage Al LaManna
We are relocating to the Roanoke area and Margie is our first impression of the area. Absolutely phenomenal customer service and perfect example of Southern Hospitality. Made us feel welcome and at home! Thank you Margie!
April 13, 2022
Google Public Storage Adrian Michalski
Nice Facility...Caleb was Super Thorough, Polite to work with and informative. He was spot on with the size unit I needed. Would Definitely Recommend Public Storage Franklin Rd
April 12, 2022
Google Public Storage Tanner Melki
This is an absolute wonderful place to use. The facilities are extremely clean and the staff was super helpful. Caleb helped me even after he was off the clock on his own time as he was walking out the door.
April 3, 2022
Google Public Storage Kitsune
Margie (the frontwoman) was incredibly sweet and welcoming. Very hospitable and nicely kept, a great facility in all ways
March 21, 2022
Google Public Storage you nohu
Margie is a gem. She is attentive, helpful, and is just a really nice person. I was helping my customer get moved, and Margie helped secure the needed spaces quickly and easily.
March 20, 2022
Google Public Storage Kelseigh Meador
March 19, 2022
Google Public Storage Christy Lancaster
Margie was absolutely amazing. She answered any questions we had about renting a unit and made the process quick and simple and quick to help us with anything we need! If I could give her 10 stars I would! Thank you!
March 14, 2022
Google Public Storage Wendy Durrette
Margie is always very helpful and friendly but Sarah was rude and nasty to me when I tried to make my payment
March 7, 2022
Google Public Storage Jeffrey Worth
Nice clean Secure
March 5, 2022
Google Public Storage Jamie Doss
Margie was a great blessing to an extraordinarily difficult situation. She was very professional and extremely easy to work with. Our storage issue was unique but was handled in the best way possible, thank you. Give her a call and let her help you.
February 23, 2022
Google Public Storage Charlene Catlett
I was in yesterday and Margie was very helpful and helped with all I inquired about. Thank you great customer service
February 5, 2022
Google Public Storage Katie Harlow
Exceeded my expectations!!! Marge was very helpful and the customer service she provided was above & beyond.
January 31, 2022
Google Public Storage Mike French
Margie was a very polite and caring in all my needs.
January 27, 2022
Google Public Storage Wyatt Poats
Margie and her team were absolute pros and I highly recommend them to residents of the Roanoke Valley in need of short or long-term storage needs. We were suddenly in need of a unit on a Sunday. I drove around to several sites before pulling into Public Storage on Franklin Rd. Margie cheerfully answered all of my questions. I was quickly in and out with my new unit. Margie is a fixture and always visible at the store; quick to answer a question. Our need was short-term and she was just as polished on the exit of our unit. Thank you, Margie!
January 24, 2022
Google Public Storage Jessica Salb
Margie was very helpful
January 3, 2022
Google Public Storage Lift and Swift
Margie was very helpful and patience with us.
December 31, 2021
Google Public Storage Jody Bearden
Shakira and Margie are great Nice place to storell
December 31, 2021
Google Public Storage April Smith
December 28, 2021
Google Public Storage stan birch
Marge is great
December 26, 2021
Google Public Storage Micah Griffith
Fantastic customer service | Simple to use | easy access 👍🏼👍🏼👍🏼
December 26, 2021
Google Public Storage carty seagle
Margie is the best manager. I have been your best tenant since you opened this place. I am a retired business owner and I know whereof I speak. Everything here works so much better since Margie arrived.
December 11, 2021
Google Public Storage Denise Farris
Customer service from Margie is excellent…
December 10, 2021
Google Public Storage Zachary Ray
Margie was very helpful with all the questions I had
November 28, 2021
Google Public Storage Gabbie B
Margie was so helpful and kind! She explained everything so well and got us set up with no hassle. The facility is clean and well kept and I feel safe keeping my stuff here!
November 28, 2021
Google Public Storage Alexander Barbee
Margie was super awesome and polite
November 21, 2021
Google Public Storage Ann Janney
November 18, 2021
Google Public Storage Sue Groclse
Excellent customer service...Margie is the best! Pleasant, kind, engaging and knowledgeable. Always greets you with a smile and never fails to ask if you need anything. Easy access and building is super clean. Overall Superior Customer Care!
November 16, 2021
Google Public Storage Sherry Lee
November 15, 2021
Google Public Storage Natalia Smith
I called the store to find out about rental info and Ferrah was very knowledgeable about the online site and helping me over the phone. she talked me through on how to do an e rental so i don’t even have to come into the office i didn’t even know that was an option. she told me where to go to see all available units and pricing for them. I was impressed with her knowledge and amazing customer service !
November 12, 2021
Google Public Storage Tracy Martin
Margie was a great help to me getting my storage unit! Excellent customer service!
November 12, 2021
Google Public Storage Dasia Mattox
Margie was very helpful and amazing!!!
November 7, 2021
Google Public Storage Athena Harris
Ferrah did an incredible job finding me the best storage unit available at this location, best in person customer service I’ve ever received. I definitely recommend her for anyone looking for a unit.
November 1, 2021
Google Public Storage Loretta Kane
Margie did an excellent job on helping my family in our time of need while moving. Great place will definitely recommend
November 1, 2021
Google Public Storage Wayne Sink
Farrah and Margie we’re extremely helpful in unlocking our units
November 1, 2021
Google Public Storage Cynthia Witcher
Ferrah was very professional. Helped me with all of my needs. I highly recommend her and public storage 😊😊
October 28, 2021
Google Public Storage Kelli Brown
No one is ever in the office to help you and you can not reach help on property.
October 19, 2021
Google Public Storage Anna Thornton
I’ve been a loyal customer for about 3 years and I’ve never had as good customer service as I did with Margie at the Franklin RD Public storage. She helped me tremendously to 1. Understand my billing and the changes and 2. Fixing my billing issues. Thank you Margie for the excellent communication.
September 16, 2021
Google Public Storage James Downing
As I was in a rush to grab some thing out of my storage unit towards the close of business on Saturday, I could not get access granted to my unit. Yes are use the app for electronic access, and for whichever reason I just couldn’t get in. As I look at the time I knew it was about 10 minutes till six, and that is right before closing, as they close at 6 PM. I hate to be that customer to walk into an establishment right before they close, because I know sometimes that’s the last thing that you want to do is deal with a customer when is your closing up, but Margie was one of the most accommodating that I’ve ever dealt with in the service industry. I apologized for coming in late, and she kept reassuring me that it was no problem, and it was GENUINE. It was honest, and not just because she had to say. As I was giving the code to get in the outside door it wouldn’t open up my unit. So, I went back to Margie, and she was just as accommodating and friendly is the first time. She made sure that I was granted access to my unit. As I looked for a dolly, I could not find any, and once again had to go to Margie for a third time, and this time it was about five minutes till close. She reassured me that it was no problem take as long as I needed to. She waited for me to finish, and went above and beyond call of duty. Any business can give you the facility to store your belongings, but none of them have Margie. I won hundred percent recommend public storage on Franklin Road, because you will receive no other service is exceptional, then with Margie. Thanks again Margie!
September 6, 2021
Google Public Storage Monica Adkins
Kenneth from Texas was very professionally helpful and super friendly sweet
September 1, 2021
Google Public Storage Liz Boldman
Margie is so sweet! She helped me a lot and was very knowledgeable, friendly, and efficient. 10/10 highly recommend.
August 28, 2021
Google Public Storage Bill Fields
Margie was friendly an very helpful and had a great personality
August 18, 2021
Public Storage charlie clampitt
how much to rent an outdoor space for a 18 ft. boat?
August 16, 2021
Google Public Storage Diane Mundy
Public Storage was highly recommended to us by others in our family. So thankful for this new facility on Franklin Road. The units are secure, climate-controlled, and very clean. Margie was so helpful to get us started and then took the time to follow up and make sure that everything was okay. Thanks so much!
August 13, 2021
Google Public Storage fred reinmann
Worse service. Long story short, wasted 4 hours of our day because of very poor management.
August 4, 2021
Google Public Storage Renee Williamson
Our entire 3 months worth of experience here was utterly miserable. The employees here must have toxic management or aren’t getting paid a decent wage because everyone is rude and only willing to do the bare minimum. The Bluetooth units are a total joke, if the app is even working the building doesn’t allow cell service to penetrate it for your phone to work to open the unit. My husband and I spent countless times exiting and entering the building trying to hold onto some cell service to open the unit. Two family members accompanied us on our final visit to empty the unit who had two different service providers and they had no service either, so it wasn’t just our service. Also, after stating our first month would be prorated we were billed in full and expected to pay it, customer service again at this point is a total waste of time. We find out it’s not the first but second month your bill is prorated. I know that it’s our responsibility to read the fine print but the employees there, I assume, are being trained to mislead customers by omitting information verbally released when signing a contract with this establishment. Also, we paid our bill on the 1st, moved out the second and notified this location of our move out on the 4th and they are totally unwilling to prorate the month we’ve paid for in advance at all. I’ve dealt with other public storage sites and have NEVER experienced this lack of customer service at any other location. Save yourself the headache of dealing with these people and go ANYWHERE else.
July 23, 2021
Google Public Storage Kidtortionist Contortionist
I’m not saying it’s any fault of the employees although they are extremely neglectful to say the least, but even though it’s a clean place and you can access the actual building easily, good luck if you have an electric lock because every time I come here there are people that cannot access their own property and I think it’s basically a joke because these people know that these electric locks are a problem and they don’t even try to help you. It’s like an experiment watching you get frustrated. Can’t recommend this place at all! My stuff has been trapped here for months.
July 4, 2021
Google Public Storage Tonya Black
La'Ron was great!!! I stopped in after looking on line for size needed They no longer had that one although he had one a bit larger for same price He applied the promo to first month for me,took his time showing and explaining everything 💯 I've rented at many public storage places over the years and I have to say this was the best and easiest to get set up!!!
June 5, 2021
Google Public Storage Katherine Booan
Clinton was incredibly helpful, did a great job explaining everything! The facility was clean and secure
June 3, 2021
Google Public Storage Sarah Dee
Great service! It’s Clinton’s birthday month! Everyone wish Clinton happy birthday!!
June 3, 2021
Google Public Storage DaReal FOkUS
Clinton has amazing customer service and I believe public storage is blessed to have him. We appreciate your service. Thank you
June 3, 2021
Google Public Storage Kristan Reynolds
Clinton Dillard has amazing customer service!
May 15, 2021
Google Public Storage cathy lakner
Clinton was very professional, and answered all of are questions. The place is great, and the prices are astonishing. This is the place I would recommend storing your items.
May 10, 2021
Google Public Storage Bobby Ratliff
The employees are wonderful, we did not mean to make Clinton stay late. He was so nice and patient with our questions. He walked us around and was very thorough with his explanations. Clinton is the best, his customer service level is unmatched. The place is spotless, so impressed.
April 28, 2021
Google Public Storage Jimmy King
Clinton was amazing today ... helped me with every question and directed me towards my unit also I would recommend download the app.. which he showed me .. works amazing ... keep up the great work guys.... thank you Jimmy king
April 2, 2021
Google Public Storage Sherry Owens
Good corona virus safety measures. Good service working with clients.
March 14, 2021
Google Public Storage tracey garrett
January 17, 2021
Google Public Storage Vivian, Skye and Rose
Do not rent from this place. Nothing but horrible customer service. Always nasty outside where you load and unload, glass, trash and cigarette butts everywhere. Be careful when you move out. They will charge you for another month after telling you they won't and it take weeks to get your check with having to call them every other day......
January 2, 2021
Google Public Storage Kayla Melancon
December 29, 2020
Google Public Storage Ebony Oliver
December 11, 2020
Google Public Storage Terri Calfee
Wonderful facility. Extremely clean. Easy access. Secure. Excellent prices. The best in town. Clerk was extremely courteous and helpful. I’m soooo glad I found public storage
December 3, 2020
Google Public Storage Gordon Rosser
Clean facilities spacious office understanding staff
November 26, 2020
Google Public Storage Don Jones
I have been Vice President of Sales & Marketing for the past 35 years of an International Company and have moved numerous times throughout the United Sates and I have had items in storage on each move. I have retired to Roanoke. VA. and have stored a lot of items with Public Storage and have had my best experience than I have with other storage companies. The main reason I had such a good experience was due to LaRon, the local manager who showed tenacity, professionalism, good business judgement, and a great friendly personality. I highly recommend Public Storage. Don Jones
November 11, 2020
Google Public Storage Daniel Tyler
Clinton was great in helping me obtain a storage unit. He was polite and very knowledgable. Answered all my questions and made things very easy. A five star review for Clinton !
November 9, 2020
Google Public Storage Don King
This storage facility is clean, well lit and the staff is friendly and helpful!
November 8, 2020
Google Public Storage John Pendleton
Clinton was courteous, friendly and helpful. He offered good advice about signing up on line and as well as the best routes to use to store our furniture.
October 22, 2020
Google Public Storage Jason Vanspyker
Temp controlled spaces and very secure
October 13, 2020
Google Public Storage Antoinette Hatten
It is safe
October 11, 2020
Google Public Storage Brandi Parrish
Clinton was extremely helpful. He reviewed the agreement in detail and pointed out items of great importance. Showed the property and sold us all of the boxes that we needed. Most importantly, he was a pleasure to talk to. Very personable and answered any questions we had. In addition, the property was spotless inside and out. Finally, the price for the unit was very competitive. I highly recommend this property to anyone looking for storage space.
October 6, 2020
Google Public Storage Sara Manning
I was able to comparison shop online, book online, and when I went in person to register it was just as described. At the office Clinton answered all my questions, showed me the storage locker I had reserved, showed me access points and helped me get started using the app for easy access. So far it's been a very positive purchase, and Clinton gave 5-star service!
October 3, 2020
Google Public Storage Michael Pilcher
October 2, 2020
Google Public Storage Nichole Gibson
Clinton was awesome to work with.
September 26, 2020
Google Public Storage Kristen Smillie
Our unit, and others around us have MOLD on furniture, bags, military items from from father who is no longer with us, tables, backpacks, basically EVERYTHING! And a DEAD MOUSE was found in the middle of our items. Not acceptable place to put your family's items.
September 3, 2020
Google Public Storage Robin Crist
August 29, 2020
Google Public Storage Jack Krueger
July 12, 2020
Google Public Storage Beautiful Nikki
Sherri was cool and nice customer service
June 2, 2020
Google Public Storage Beige Kendrick
♡♡Sherry, Sherry, Sherry can't you see-You make my life better baby- So helpful refunding what we could when my plans changed quickly and I no longer needed the service. In the future this is the only storage facility I will use because of her personable attitude and prompt recovery of my funds. Thanks Sherry. Stay safe.
April 28, 2020
Google Public Storage Kira Gantt
Great experience. Laron was very helpful and made the whole process efficient and easy. Facility was clean, well-lit, and well maintained.
March 14, 2020
Google Public Storage Sugabritches Farris
I like this storage facility but the prices r going up April so b getting my stuff out...Prices r high...
March 1, 2020
Google Public Storage Alex Lochner
Big and clean. Had plenty of cars to use.
February 28, 2020
Google Public Storage Kim Schiffert
Sherri and Clint were awesome to work with. Definitely recommend this location!
February 19, 2020
Google Public Storage Lamona West
February 16, 2020
Google Public Storage Warren Perdue
This is a great location with several access points to move stuff in and out.
February 12, 2020
Google Public Storage Cassi Williams
Sherri was awesome! went on a sunday and ended up having to upgrade the unit i needed. she found me exactly what i needed at an awesome price per month. also very knowledgeable ! She was funny and made the whole thing easy! Glad i chose these units to store my personals at!
February 11, 2020
Google Public Storage Tim D
Sherri was just amazing to work with. Her enthusiast approach was infectious. Her desire to satisfy our needs are extremely appreciated. Thanks again for everything.
February 7, 2020
Google Public Storage Mark Bowman
February 1, 2020
Google Public Storage Craig Mills
Clinton was amazing. Very through and engaging. Great experience. Definitely recommend this location.
January 26, 2020
Google Public Storage Mary Kathryn Tirico
Sherri was amazing in helping us get set up with our storage unit! Super clean and nice facility.
January 23, 2020
Google Public Storage Cheri Morton
Clinton was very helpful and polite and the unit is good for my needs. My only gripe is the sliding doors close too quickly.
January 15, 2020
Google Public Storage Harold Gayhart
January 12, 2020
Google Public Storage Michael Nussbaum
January 10, 2020
Google Public Storage Avery Clarke
Everything about this place was absolutely fantastic. Sherri was wonderful at explaining every detail I could think of, and showing us how everything worked, including the app you can use on your phone. The experience my husband and I had here was perfect. I couldn't ask for a more helpful and enthusiastic person than Sherri. Thank you for making it a quick, painless, and enjoyable update to our lives.
January 4, 2020
Google Public Storage Matthew Cauchi
Great location and very happy with customer service. Clinton was very helpful and he was able to reschedule my check-in date and time to meet my needs. Very comfortable with security procedures to make sure our stuff is safe. Hours to access unit are good and carts available for moving around facility. Overall, we are happy this far with the initial process and would recommend.
January 2, 2020
Google Public Storage Travis Carter
This business and location is fabulous. Clinton was beyond wonderful in helping me rent not 1, not 2, but 3 different storage units. His professionalism, courtesy, and delightful approach to his job are a breath of fresh air in this day and age! However, I am extremely disappointed in being required to pay the $24 administration fee for each unit I needed. Obviously, in a perfect world, I would have rented all three together and paid the one fee. But, for those of us that are moving and aren't quite sure of our space needs, being required to pay that fee after already establishing a relationship is incredibly upsetting. In fact, that is my one negative about this organization. Saving $48 and putting it towards next month's rent is a suitable alternative in my opinion.
January 1, 2020
Google Public Storage Kathleen Miko
Wow! Was I lucky to find you and be greeted by Sherri. My unit was perfect. Sherri found the perfect size, in the perfect location for me. Everything about this location is clean, the staff wonderful, and the process very easy. Thank you for simplifying my life, until I had a place to live.
December 20, 2019
Google Public Storage Siren Haze
This storage is the best by far friendly team made me feel welcome and not just like another customer! I know my belongings are in good hands. Thank you Sherri for your wonderful customer service!
December 13, 2019
Google Public Storage Kenneth Lafon
Good storage center...
December 13, 2019
Google Public Storage James Downing
I've been in the process of moving my mother down to Roanoke from NJ. While there are many moving parts within it, it can easily be stymied by the slightest of instances. So, as we decided a storage space was needed, I began inquiring on facilities in the area. I immediately knew this was the right one as I was warmly greeted by Sherri the on site Manager. Even though I was running late being the second to the last appointment, and causing her last appointment to in-turn be pushed further, she re- assured me it was not an issue. She was more than accommodating, and fully explained the differences in the units, and all of the amenities of the facility. I can truly say, it's because of Sherri that I chose Public Storage. She went above and beyond with the transaction, and made my experience exceptional and pain free. When you think of accommodating service you can only hope for, this is where you'll find it. Public Storage has a great ambassador of their Organization, and she's the reason I'll only search out Public Storage wherever My journey's take me. James Downing
December 13, 2019
Google Public Storage Deanne Hicks
Sherri was absolutely amazing and I have noticed an amazing change in the atmosphere here since she has started working there. Thanks guys for bringing this quality employee to your customers.
December 12, 2019
Google Public Storage Jayden Hamilton
Visited the property and it was so clean and Sherri made our move in so easy! The electronic units was so innovative and high tech! I would recommend this facility to anyone looking for storage!!
December 12, 2019
Google Public Storage Mike Gunn
Employee Sherri is awesome....
December 9, 2019
Google Public Storage Ehab Mohamed
The property is great! The great service that was provided from Sherri is really remarkable. I enjoyed the whole experience.
December 4, 2019
Google Public Storage Praneet Rojapasiri
1st month rent is $1..U can't miss it. However, I suggested to do your homework, checking other storage with the same unit size first. Keep in mind, there is $24 application fee, $19 insurance/mth as an additional. Place: it's nice, clean, indoor, huge building Service: suck! That person treated me with no courtesy. I don't want to mention his name. Everyone needs a job. There is no consideration. I feel like no value customer. Glad that I only deal with him once. Please treat people the way you want to be treated.
December 4, 2019
Google Public Storage Angela Martin
The facility is perfect! It was clean and well lit, easy to access my new storage unit. Sherri was fantastic at walking me through the paperwork and using the electronic locking system. She was very professional and friendly, answering all of my questions with a smile.
November 15, 2019
Google Public Storage Camille Reynolds
Clinton is very exceptional, he has outstanding customer service.
November 9, 2019
Google Public Storage DM Stavola
Sherri was more then helpful and was knowledgeable with answers to my questions and concerns. I would recommend Public Storage !
November 1, 2019
Google Public Storage Casey Steagall
Can't say enough good things about this place! Sherri was so friendly and helpful. Units are very clean and pricing is excellent. Highly recommend!
October 29, 2019
Google Public Storage Steve Timofeev
Great Locations! The staff Sheri was over the top accommodating, she was very informative and was answering my questions before I could ask. She gave me piece of mind this was the right place to store my belonging. The rates are the best in town and it was easy to setup account. Highly recommend Public Storage to anyone in Roanoke!
October 26, 2019
Google Public Storage D Lantz
Not only are the prices here better than any other place in the area, they have giant dollys to use for free. They have keyless locks that you can use with your phone, and it is immaculately clean. Clinton is an absolute diamond. His exceptional customer service skills are top notch!
October 11, 2019
Google Public Storage Rory MacGregor
I got a 9x10 unit for less than a 5x10 is at other places I checked. This place is indoors, well lite, and clean. Also very easy to access. Sherri is the best. She was very patient in explaining how I use my phone to gain access to my unit. Then when I messed up a few days later (I am smart phone impaired) she helped me again. Sherri has a fantastic attitude for customer service. I have already recommended this Public Storage location to several people.
October 10, 2019
Google Public Storage Joyce Frampton
Clinton, Sherry and Ashley were all very helpful in explaining how to access my unit remotely. Everything was very clean and I was very impressed with the facilities in general. I just moved in last Monday.
October 9, 2019
Google Public Storage Maura Marshall
What a pleasure working with Sherri. She is so friendly and professional. The place is new, clean and high tech. I feel like my belongings are safe and secure
October 3, 2019
Google Public Storage Jonathon Delumyea
Sherri was great easy to work with and was a pleasant to have help us get our unit, she was so nice and even sold us some really cool mattress bags for our move thanks so much.
October 2, 2019
Google Public Storage jerry ogden
Great property, Sherri was very pleasant and easy to work with. Very great asset to the company.
October 2, 2019
Google Public Storage Robyn Dubinsky
Sherri walked us through every step and we are ready to fill out new space with all of our "extra stuff". Easy and so pleasant!
October 1, 2019
Google Public Storage Hussein Shakhatreh
Jessica did excellent
September 28, 2019
Google Public Storage M Cheatwood
The property is so nice. Stopped by to view property and Sherri showed me the new electronic units and I am very impressed. I will be back to rent soon.
September 28, 2019
Google Public Storage Vickie Cheatwood
Great facility, best I've seen thus far! Definitely recommending to friends! Sherry was so helpful, very customer oriented.
September 27, 2019
Google Public Storage Veronica Underwood
Sherry was fabulous in this difficult time in my life she add a cheery note to it also she found the best unit for me but the new beginning thanks you girl
September 27, 2019
Google Public Storage Jermaine Vasser
Sherri was awesome! Very friendly and knowledgeable about the offers that were available. I will definitely be recommending my friends and co-workers to use this facility! :)
September 23, 2019
Google Public Storage Micki Myers
Sherri has been wonderful helping find the best storage unit to fit our needs! A+++++