Public Storage Self-Storage Units at 3533 Franklin Rd SW, Roanoke, VA

Heather was the most professional and kind associate I have ever had the pleasure of doing business with. She not only assisted myself, but also my family members who decided to move their own storage needs to this brand and location. I just have to say a sincere thank you, not only to Heather for making something I thought would be time consuming and care-less attitude, but also to the management who decided to add her to your team!

Fantastic customer service with a very friendly smile!!

Great experience with Chey! Very knowledgeable about everything.

I went to secure storage space due to engaging the large process of moving from my home of 25 years. Needless to say, I've felt stressed & overwhelmed. When I arrived, there were 2 wonderful ladies working that day, Liz & Tonya. They helped me settle & orient and got me set up and covered. They both went beyond good customer service to great customer service with quite a bit of empathy. I appreciate them both. The storage center, itself, is clean & professionally run. I highly recommend. P.S. UPDATE: I want to give a big thanks and WhooHoo to Chey, an awesome lady who helped me figure out why my storage roll down door was not opening. Since she troubleshooted & shifted a lever or switch, I've been good to go. Often I see Chey walking the halls, checking on things. She is delightful. I would have left a separate review for her yet I can't figure out how.

Chey at the Roanoke VA office was very helpful and clear in explaining the rental details. Was very pleased.

Just vacated unit after 3 years. Rate started at $127. Rate was raised every year until rate was raised from $254 -> $340 on 5/1/2024. I vacated unit and checked pricing on same unit as a new customer. $103! I would recommend only using Public Storage for short term rentals.

I had a terrible experience. I had set an appointment to visit and have a tour of units. I walked inside and was never greeted or acknowledged. Then, one lady who was working was speaking out loud. I assume to announce to be instead of simply speaking to me, loudly stated how she was leaving because she had to get to Doug and blah blah. This was 20 minutes after my appointment time, and then the other employee spoke, but I just stated I'll go ahead and go.

Had my stuff and when my hand broke the stuff was gone. Mad at the situation 😠😔

Just got notification they’re raising their rates by nearly 30% - at least it’s the motivation I needed to move everything out of storage and close the account.

Very friendly and helpful

Very clean and well maintained facility. I would be careful of thinking that this would be used for long term storage (over 6 months): 1. My rent increased 13% right before the slowest storage months (Nov). I guess they are expecting a great season the spring. 2. If you pay your rent a day late they will charge you a 20% late fee 3. This location has an issue with keeping regular hours staffed. Cannot use the bathrooms or carts as they are locked up when they are not there (not sure why the lock the bathrooms) Definitely will be moved out before the rent increases. Update: I don't believe the response from public storage shows they don't care too much about my business. Just found out they are renting today the same type of unit I have at the same price I am paying before the increase next month. This sounds like they are taking advantage of me as they believe that I will be less likely to move out due to my age.....

Very clean and excellent service. I accidentally secured a unit much smaller than I was expecting and Matthew helped me upgrade to a larger unit quickly and professionally. Amanda helped me navigate the maze of units to my new upgraded size and showed me the easiest door to unload from truck from. All around solid experience, definitely made the right choice with Public Storage.

I've been here about three years. In that time I haven't had 2 interact with the management. But about 2 weeks ago I had an issue. Called them up and the manager, a very pleasant lady named Liz got me straightened out really quickly. Happened to come.in about a week later. I needed some information and a nice woman named Amanda was at the counter. Liz came out when she heard her talking to me and the 2 of them.got me the information I needed really quickly. In a world of poor service Liz and Amada are super!

Misty, at the Franklin Rd facility is awesome. She helped me so much with a very difficult situation at another facility and now I’m happily at her well-run facility.

Well, this is the day that I am supposed to move into my storage unit and the facility has put a lock on the door. I showed up with a truck full of furniture and I cannot get access to the unit. I even tried to call them before their office closed today and no one responded and then I show up five minutes after they close and there’s a lock on the unit. If this is the way this company does business, I don’t want to do business with them and I don’t think anybody else should either. In fact I’m going to be telling everyone that I know not to use this company. Horrible customer service. You would think if they were going to take an action like that that they would at least call you first. My rental agreement with them states that I am moving in today and one of their new employees mistakenly told me that I did not have to do anything to the unit until I moved in. They called me the next day and told me that I was supposed to inspect the unit before I left and that I had to put a lock on it at that time. Facility manager stated that considering the new employee had told me that that it was OK for me too handle that on my move-in day which is today. So why is there a lock on the door now? I’ve pre-paid for the month of August and I cannot access my rental unit.

Liz is awesome! Great help when we needed to transfer.

Sht

Easy to access, excellent customer service.

Very clean and easy to use. The Lady at the front desk is very helpful she walks around the place so if you ever need help she’s around to help.

The facility is great - the technology - you'll see.

Liz at the front desk is absolutely amazing. The property is clean, and i felt safe putting my belongings in there. She made the process easy, quick, and fun! Thank you for all of your help! Your the best!

Climate-controlled units at a fair price, and the staff is very helpful during the hours they're around. If your unit is near the back entrances though, I would recommend keeping an eye on your vehicle while you load/unload, as some people have had items stolen while they were parked before.

Seamless rental with personal service!