Douglas is a very awesome employee
Love this place all some people in this place
The guy that worked the rental desk very friendly professional and considerate
I have been impressed with the secure storage provided by Public Storage, which has safeguarded my clothes and other possessions. The customer service team has consistently demonstrated a high level of professionalism, offering expert guidance and assistance whenever required. I highly recommend this storage facility. Couldn’t thank ya’ll enough as well please give Douglas a raise for helping us today he is the best 🙂!
Had a good experience and customer service was very well. I highly recommend.
Douglas was amazing! He came and helped us right away and made it a great experience. I feel safe with my belongings in this storage.
Amazing service --- easy to do - very friendly -
Douglas was very friendly
Awesome experience would highly recommend Douglas great guy
Great service!!! Thank you Douglas!
Very helpful service we planning on being here for a year or lil more Douglas was more then able to point us out to the exact size units we would need an walk us through i appreciate them very much 👍🏽 10/10 walk in recommend
They do work with you and very kindhearted people
Worked Douglas and Chey. Douglas gave a wonderful your of facility. He was very professional and kind as well as very detailed.
Chey was also very kind and supportive.
Douglas was great, quick and friendly service.
Very nice storage area, Douglas was super helpful showing me around to where i needed to be and was happy to answer any of my questions. Would definitely recommend
Douglas was amazing and super helpful with getting us situated.
Douglas was absolutely phenomenal! He provided excellent service, explained everything very plainly and detailed. Absolutely would reccomend this storage unit to anyone!
Douglas has AMAZING customer service
Very helpful and knowledgeable!
Douglas is a wonderful person helped me with everything I needed I had my granddaughter with me and he was just a doll with her. He is a sweet soul
I was able to do it all on line. No problems what so ever clean secure . I feel my things are safer than at my own house. Great people to work with. Good fair prices you can't go wrong.
Douglas was fantastic work to work with. He gave me a tour of the facility and showed me where my storage unit was. The property was. Well maintained and climate controlled which was essential for my needs
Doug is awesome always there for us customers
Douglas made life easy after a few days of trying to figure out storage. Great place to store
I’m happy with my experience and the assistance I received from Douglas, from the tour of the unit to the actual conversation and breakdown of prices and all extras. 5/5 stars for sure.
Douglas is the first person I have met since I have been in Roanoke.
I don't have family or friends here- I came for a job. Douglas made me feel so welcome- I'm so glad he represents Roanoke and Public Storage. He has made me feel less apprehensive about my arrival- and more at ease as a stranger to this beautiful city. I'm looking forward to more conversations with Douglas and hearing his insight on this wonderful city!
Thank you so much Douglas 💓
Elizabeth
Update- he really is an important employee to your business. I hope he is compensated accordingly. His kindness and gentle manner has been a blessing to me. I just went through alot and it is people like Douglas who gives me faith in humanity.
Treasure him- he is worth it!! 💖
Douglas was so kind and helpful.
Super helpful and personable! Helped me out quickly and efficiently. Douglas was the best!
Douglas is incredible! His customer service is close to none & is such a ray of sunshine when dealing with a corporate business. Had to edit from a few months ago. I just moved out of my unit after being there for over 2 years. & I have to give another shout out to Doug, who goes above & beyond to help & make people feel important. His friendliness, motivation, & care is what made my experience at public storage so worth it. I've never encountered anyone who is so willing to help all while being one of the nicest, most understanding people I have met. Thank you Doug for all you do!!
Was going through a move and need storage Douglas made the whole process very easy and was a great help best storage in Roanoke clean and temperature controlled
Douglas was awesome! Great service! Location nice and clean!
Douglas was very helpful and professional. We really appreciated his help and kindness
Won an auction here. Douglas was so professional, friendly, and helpful. Very nice man with great people skills. Thank you Douglas , much appreciate you. You deserve ⭐️⭐️⭐️⭐️⭐️!
Staff is always friendly and helpful - especially when someone needs a cart. The facility is clean and easy to utilize and the location is no problem to access.
Love the on-site manager, Doug !!!! He has been very helpful with any questions & choosing my unit. Very clean & great management. I also would recommend to friends & family @ tis location …. Keep up the wonderful job your doing & Thank You Again
Excellent experience working with Douglas. Prices are kind of high, but the customer service is exceptionally excellent
Douglas was very helpful!
Douglas gets 5 all day!!!! Awesome guy with helping customers
Douglas has been wonderful and helpful and so very nice to me. Looking forward to working with him more!
This is a very nice, clean and safe place. Douglas is kind and the most helpful person. I have never encountered anyone who is so dedicated to his job and helping people the way Douglas does, I hope Public Storage knows what a valuable asset they have in him.
Douglas was extremely helpful and sweet!
Doug took care of my problems fast and easy
Service from Property Manager Douglas was great
Douglas was working and super helpful when I needed to move out of my unit - he’s so friendly, knowledgeable, and kind. Highly recommend!
He's a very good property manager
Doug is an amazing person to work with.
Doug is so nice and helpful!
Very satisfied with the service thank you CHEY .
Douglas was amazing great person very polite and professional 10/10 experience
It's not bad I'm having a pretty decent experience
Douglas is always so friendly and helpful!!
Douglas was very pleasant to work with he was very helpful with helping us get into our unit and helping us figure everything out I highly recommend this facility for any one looking
Douglas was amazing!! The facility was nice clean !
Douglas was very thorough and customer friendly! Very swift and efficient!
Exceeded my expectations. Fast and friendly!
Douglas Chey great service great guy
Doug is awesome excellent customer service here and the property is always clean inside and out. Public Storage is lucky to have him working for them.
*Thank You Douglas* You've been amazing in your friendly and professional way of helping us get moved-out as we relocate to another state. 5-Stars All The Way!!
Awesome place,clean 24/7 access. Carts to use.
Douglas is helpful and keeps the place spotless.
Great people and very clean
Douglas has been beyond helpful with anything we need.
Douglas is awesome and really helpful. He made sure we had all of our questions answered and was super attentive.
Doug was terrific. Very professional, knowledgeable and made the rental experience easy and fun. A+++++
Douglas was exceptionally pleasant and helpful. He was a pleasure to deal with.
Douglas helped me downgrade to a smaller unit and the service was impeccable!
Really easy management to access and get answers to questions easily and answered fully, Great help when i lost my storage key and had to get help to access my unit they cut the lock off and were very helpful and nice every step of the way highly recommend this location and property manager will definitely be back if in need of another unit!!!
Douglas helped my husband and I, and we were so grateful. Wonderful manager.
Doug was exceptionally pleasant and helpful. He was a pleasure to deal with.
Costumer service was wonderful
Great guy always on time and there when u need him
Douglas is always so nice and ready to help. I come here a lot for work items and I must say, I see him all the time cleaning the compound. He is always pleasant and says hello. I shopped around in the area for a good storage unit, and this one is by far the best. Not just because of the offering, but their staff is always so nice and helpful.
Douglas was incredibly kind and helpful and went above and beyond to help me identify the best unit for my needs. Highly recommend
Superior staff great rooms would recommend to anyone
Douglas was very helpful and knowledgeable. Service with a smile.
Douglas went above and beyond to assist my dad and me on finding the perfect unit. Highly recommend.
Mr. Douglas at the front desk was incredibly kind and helpful. The storage is also quite optimal and easy to access.
These units are VERY well maintained. Not only do they offer modern technology, EASY online reservations and payments, access to ur space via Bluetooth, elevators, and outstanding support, but Douglas at this location is TOP NOTCH! You can tell he takes pride in making sure the entire property is looking and smelling fresh! He knows the business and is very personable! I HIGHLY recommend Public Storage,especially on Dale Ave. The cleanliness alone is priceless!
Douglas gave great service. Great problem solver when elevators were down. Thank you for making my move easier.
Douglas was great. the website wouldn't let me finish my reservation and he got me all squared away in no time! on a Sunday no less!!
Douglas was super helpful and friendly. Thank you
Can’t say enough nice things about Douglas , he makes you feel welcomed , I’ve came right at 5 , he took my payment with no problem , plus walked me to my unit , so I could have access to my unit . always , doing his job with a smile on his face . he is a great guy ! His customer service skills is a plus !!!!
Very friendly and helpful staff. Douglas was a true Blessing!
Chris and Doug were AWESOME on helping and explaining EVERYTHING.The units are so clean and secure.Highly recommend
Douglas and Jeremy were very nice snd helpful!! They assisted me with everything I needed and accommodated my reservation to fit my needs!!
I can't say how nice it is to see a smiling face when I walk in, but Douglas always does and he is always ready to help with any issue.
The Facility is always clean inside and out. I'd give more stars if possible 10/10
Friendly, efficient management
Douglas is great and respectful person yall have at Dale ave property
My experience here has been awesome!!! Douglas has been great to me and has been a big help!!!!
Highly recommend this place love the property management and shay from Salem that helps here some they're great people
Douglas is amazing and I feel so safe stopping to drop off and pick up items. He is very friendly and seems to take a great deal of pride in his job. The location is located between my home and work. While it is not located in the best neighborhood - it is very convenient. Having Douglas at the desk makes me feel safe.
He got my rent reduced and was right on it I definitely recommend
The employee Amanda there is so awesome! She has great customer service skills and she is very understanding! Only thing I don’t like is that they keep going up on the units that’s all . But Amanda thank you I appreciate you !
clean, organized and was explained rules and bylaws of the storage building.
Will, the Manager is Awesome. Very Friendly and professional.
The property manager, Will, at the Dale Ave location in Roanoke, VA is awesome! He helped me with an issue and it was resolved within 2 hours. I’m very happy I chose this property. Will and the other employees I have met there have all been so nice to work with. I definitely can recommend this location.
Will was extremely helpful, we appreciate it very much!
I usually don't give 5 stars but the staff went above and beyond. Shalom you're loved
Stopped by the property to look around to find the right location for me. The property was clean and tidy! I appreciate the help and information I received from Verzet and Cheyenne. I will be renting from y’all in the future!
Well maintained facility. Nice friendly staff and "neighbors"
Verzet was the best customer service I ever had we was stress out and she made us happy and was really calm in the situation and never gave us a bad attitude she kept her GROUND !!!
Verzet was very helpful with helping me transfer my unit great quality service.
Nicely cooled efficient an close by excellent staff as well kept very clean
I came to the public storage with my grandmother who is having health issues. There were two people working that day but I spoke to someone name Esther. She was very sweet and she even helped my grandmother with some of the bags she was struggling with.
I went in the office a week ago and had a conversation with a property manager named Esther. She was very nice and polite and answered all of my questions, and also had great customer service. Because of her I would definitely recommend anyone to public storage! :)
Esther did an awesome job she has excellent customer service and is very informative. Great job!!!
Beth has the best customer service and cleanest storage facility that I have been to!!! Absolutely recommend renting here
Best storage unit in the area! Beth is such a joy and really makes the place great. Thanks for giving us a place to store our junk!
Very professional Beth is awesome & attentive to all my needs good representation of your company
Wasn't too for sure being stressful enough with the move....and public storage really came through for me! Beth made the process look easy.. it was convenient she was very professionally... and it made me feel at ease knowing that my things were safe and secured with Public Storage!! Just wanted to say thanks again for being there beth! You have went above and beyond, to insure the safety of my things with public storage, thank you for your help with directing me on my payment methods,and makeing me feel at ease,,,😁..your awesome!!
To Whom it May Concern, I'd like to Thank Beth for her help. No matter how many questions I needed to ask she answered to my liking & helped me understand about my unit or any other unit as far as the prices go to each size. Very nice young lady & that to me is a big plus to any Business. It's ppl like her who would keep other's coming back. When out paying bills & it's been a bad day I always let paying my storage be my last stop. Walking in there is like a fresh of breath air. I Love the way she makes you feel with that vibe of energy coming from her voice. She's one heck of a worker. God Bless Beth & Publc Storage!
Beth in the office always there we needed either a phone call away or in the office always professional and courteous helpful always
Beth was very helpful when I stopped by to check out some units. Great customer service!
Fast, friendly service! Beth helped me acquire a unit and I couldn't be happier with the experience overall.
Beth was very nice and helpful she certainly will get my continued business.