Public Storage Self-Storage Units at 2129 Dale Ave SE, Roanoke, VA

Today, I visited this location as a guest with two individuals (male and female) who rent a unit here. My friends parked in the loading zone and I parked in an empty space. Upon approaching their vehicle, I was greeted with an unhappy "oh you're with them?" to which I said yes. There was minimal conversation & we proceeded to carry some items up to the unit. We stayed inside and organized for a bit, then the female & I came back down to grab some more. We were both smoking a cigarette while unloading more items when the "head property manager" approached us and said "hurry it up, ladies! Hurry it up!" with a snarky attitude and proceeded inside the building. At some point, she and I went to the office to ask for a dolly and caught attitude from him again. He claimed to have asked the couple if they needed it beforehand, but he had not... Later on, the female had went back downstairs by herself and ended up on the elevator with him, where he made uncomfortable comments about her naturally red hair saying "that explains a lot".... Pardon me, sir. But what exactly do you mean by that??? You have no idea who this person is, and have only had one other encounter with her. Whether it be harmless or not, what you said was rude and unprofessional. He also told her that she needed to wear closed toed shoes the next time she visits as if this is a policy that was absolutely meant to be followed & given to her upon renting the unit. I have rented many units, and have never been told this "rule", so I found that fairly odd. On a different note, three other individuals showed up during our timeframe here. They were all spoken to courteously and given tours/directions of the building. The individuals I was with were not given the same courtesies that others were, which bothered me. Aside from these interactions described, the property's upkeep is managed nicely. It is clean and without debris, clutter, or trash despite there not being a visible dumpster or even trash cans to put trash in if need be. Elevators, sliding doors, and entry by phone all worked phenomenally. Unfortunately, there was only one dolly and it was being used while we were there. Definitely recommend that they invest in another one for instances such as this. Last but not least, I found it odd that there were no cameras in the parking lot, in the event that something were to happen (albeit day or night).

No carts, no staff, and no service on Dale Ave. Doug stands in front of the building and smokes. It was raining and I did not have my phone and he would not let me in even though he knew who I was. I have another unit in Hollins where the staff is always there to help. DO NOT RENT HERE!

Douglas gave great service. Great problem solver when elevators were down. Thank you for making my move easier.

Douglas was great. the website wouldn't let me finish my reservation and he got me all squared away in no time! on a Sunday no less!!

Douglas was super helpful and friendly. Thank you

Can’t say enough nice things about Douglas , he makes you feel welcomed , I’ve came right at 5 , he took my payment with no problem , plus walked me to my unit , so I could have access to my unit . always , doing his job with a smile on his face . he is a great guy ! His customer service skills is a plus !!!!

Very friendly and helpful staff. Douglas was a true Blessing!

Chris and Doug were AWESOME on helping and explaining EVERYTHING.The units are so clean and secure.Highly recommend

Douglas and Jeremy were very nice snd helpful!! They assisted me with everything I needed and accommodated my reservation to fit my needs!!

I can't say how nice it is to see a smiling face when I walk in, but Douglas always does and he is always ready to help with any issue. The Facility is always clean inside and out. I'd give more stars if possible 10/10

Friendly, efficient management

Douglas is great and respectful person yall have at Dale ave property

My experience here has been awesome!!! Douglas has been great to me and has been a big help!!!!

Highly recommend this place love the property management and shay from Salem that helps here some they're great people

Douglas is amazing and I feel so safe stopping to drop off and pick up items. He is very friendly and seems to take a great deal of pride in his job. The location is located between my home and work. While it is not located in the best neighborhood - it is very convenient. Having Douglas at the desk makes me feel safe.

He got my rent reduced and was right on it I definitely recommend

The storage is ok but this is the first time I paid and the person at the storage said he couldn't take the payment over the phone. Don't understand that because when I got it they sure took the payment. Then it wouldn't let me change debit card online and finally when it took the payment it charged 10 bucks! 10 bucks for doing it online. That's a straight up rip off. Never again will I pay again because I will just get the stuff out. It wasn't but a 5×5 and have to pay 80 bucks a month? Nope,not me.

The on-site manager was never in the office, he smoked/vaped on & in the property which caused the building, units, and our belongings to smell. Our items were stored for approximately 6 months and upon moving out were covered in mice droppings. Once we moved out, the unit was marked available with a new rental price of $159, way below our original monthly rental price of $191 for the same 10x20 unit. Beginning in January 2024 our price was to increase to $242. We were informed at the beginning of our rental agreement random increases are to be expected, however, they hardly seem reasonable. Previous reviews mention similar concerns, with response from the owner stating, “thanks for bringing this matter to our attention, your feedback helps us improve”, however, there doesn’t seem to be improvement. I'm more disappointed at how the building is managed rather than the prices.

The employee Amanda there is so awesome! She has great customer service skills and she is very understanding! Only thing I don’t like is that they keep going up on the units that’s all . But Amanda thank you I appreciate you !

clean, organized and was explained rules and bylaws of the storage building.

Infested with Bed Bugs Cockroaches and Mice and had to throw all my belongings away. Terrible experience... Most the time there tiny elevator was broken. They're trying to charge me for 2 months I didn't even use the unit after I left. I would not recommend this place for anybody unless you want to throw all your stuff away.

Will, the Manager is Awesome. Very Friendly and professional.

This is the nastiest storage building I have ever been in, there is a mice problem, every last thing of mine had dead mice and mice poop all over it. The staff locks up during office hours so if you need help don’t bother trying the office. Elevator also breaks constantly, as well as price has been going up insanely.

They have mice and is unsanitary. Mice drippings in ALL of my things

The property manager, Will, at the Dale Ave location in Roanoke, VA is awesome! He helped me with an issue and it was resolved within 2 hours. I’m very happy I chose this property. Will and the other employees I have met there have all been so nice to work with. I definitely can recommend this location.

They have only gone up in price over the few years I have had a unit. I went with them for convenience and security. I have found my property rearranged in my unit without permission or notification. I recently found the corpse of a mouse in my unit. But, don't be late on a payment...

If I could give zero stars I would. Dirty, always a issue with the doors therefore no security, staff is rude (especially you who told us to get a SERVICE dog out of the building), have you seen this place? It's a terrible environment for what you pay for. I'd recommend moving your stuff out ASAP.

This place is cool

Will was extremely helpful, we appreciate it very much!

Facility is clean☝️

I usually don't give 5 stars but the staff went above and beyond. Shalom you're loved