Public Storage Self-Storage Units at 10411 Dumfries Rd, Manassas, VA

Thank you for answering questions about storage, Good service.

Lisa at location 20152 was excellent. Patient, kind and very helpful not only with me but with 2 other customers.

Came to this location the people there were nice. It is very clean. Victoria and debbie answered all of my questions.

4/10 new review: My most recent experience with this facility has been a complete 180 from how things started. I’ve rented three units here and been a customer for nearly a year, but things have gone downhill fast. Over the past several months, they’ve been increasing the rent almost every month — with no clear explanation. The final straw? I was charged a full month’s rent even though I only stayed 5 days into the month. Apparently, their prorate deadline is midnight on the 5th, and I checked out at 10 AM on the 6th. That cost me over $200 for just 5 days — ridiculous. What’s worse is how they handled my request for an exception. I got the same scripted excuse: “It’s corporate policy.” When I asked for corporate’s contact info, they refused to give it to me. I even submitted a request online and haven’t heard back. This is how they treat loyal customers? I’ve been with them for almost a year. If you’re considering this facility, think twice — unless you’re okay with surprise charges and poor customer support. Old: Storage Zone delivers exceptional customer service that sets it apart from any other storage facility. A special shoutout to Madeleine, who made the entire experience easy and smooth. Her professionalism and attention to detail truly made a difference. If you’re looking for a stress-free storage solution, Storage Zone is the place to go!

Will definitely be moving my stuff this month! I've only had my unit for a year and and starting next month they are increasing cost again. So in a year they have increased the cost twice. Unit started at 70$ some dollars now will be over 120$ dollars. That's 50$ some dollars in 1 year of increases. Yeah no thanks!!!! So much for being a loyal customer who pays her rent on time every month.