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Address

7601 Airport Fwy
Richland Hills, TX 76118
  • Rent and pay for your space online – today.

  • Move in during gate access hours.

Phone

682-253-2067

682-253-2067

800-688-8057

800-688-8057

Move-In & Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units

Phone

682-253-2067

682-253-2067

800-688-8057

800-688-8057

Move-In & Access Hours

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Boat Storage
  • Car Storage
  • RV Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
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Reserve TodayMonth-to-Month Rent, No obligations
  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    5'x5'
    Online price
    $ 11/mo
    Online only price

    Unit Size
    5'x5'
    Online only price
    $ 11/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Ground Floor
    • Inside Unit, Swing Door
    Online-Only Price $ 11 /mo Online-Only
    Standard Price $ 17
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    5'x10'
    Online price
    $ 17/mo
    Online only price

    Unit Size
    5'x10'
    Online only price
    $ 17/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Ground Floor
    • Inside Unit, Swing Door
    Online-Only Price $ 17 /mo Online-Only
    Standard Price $ 26
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    5'x5'
    Online price
    $ 17/mo
    Online only price

    Unit Size
    5'x5'
    Online only price
    $ 17/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x5'
    • Ground Floor
    • Inside Unit, Rollup Door
    • Near Door or Elevator
    Online-Only Price $ 17 /mo Online-Only
    Standard Price $ 22
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    5'x10'
    Online price
    $ 23/mo
    Online only price

    Unit Size
    5'x10'
    Online only price
    $ 23/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Small 5'x10'
    • Ground Floor
    • Inside Unit, Rollup Door
    • Near Door or Elevator
    Online-Only Price $ 23 /mo Online-Only
    Standard Price $ 35
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x20'
    Online price
    $ 43/mo
    Online only price

    Unit Size
    10'x20'
    Online only price
    $ 43/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Parking 10'x20'
    • Outside Unit
    • Uncovered
    • Drive up access
    • Vehicle Parking
    Online-Only Price $ 43 /mo Online-Only
    Standard Price $ 65
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x10'
    Online price
    $ 44/mo
    Online only price

    Unit Size
    10'x10'
    Online only price
    $ 44/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Ground Floor
    • Inside Unit, Rollup Door
    Online-Only Price $ 44 /mo Online-Only
    Standard Price $ 58
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x10'
    Online price
    $ 46/mo
    Online only price

    Unit Size
    10'x10'
    Online only price
    $ 46/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Ground Floor
    • Inside Unit, Swing Door
    Online-Only Price $ 46 /mo Online-Only
    Standard Price $ 61
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x15'
    Online price
    $ 47/mo
    Online only price

    Unit Size
    10'x15'
    Online only price
    $ 47/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Ground Floor
    • Inside Unit, Rollup Door
    Online-Only Price $ 47 /mo Online-Only
    Standard Price $ 62
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x30'
    Online price
    $ 48/mo
    Online only price

    Unit Size
    10'x30'
    Online only price
    $ 48/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Parking 10'x30'
    • Outside Unit
    • Uncovered
    • Drive up access
    • RV, Boat, or Vehicle
    Online-Only Price $ 48 /mo Online-Only
    Standard Price $ 72
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x10'
    Online price
    $ 50/mo
    Online only price

    Unit Size
    10'x10'
    Online only price
    $ 50/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Ground Floor
    • Inside Unit, Rollup Door
    • Near Door or Elevator
    Online-Only Price $ 50 /mo Online-Only
    Standard Price $ 66
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x10'
    Online price
    $ 53/mo
    Online only price

    Unit Size
    10'x10'
    Online only price
    $ 53/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Ground Floor
    • Outside Unit, Rollup Door
    • Drive up access
    Online-Only Price $ 53 /mo Online-Only
    Standard Price $ 80
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x10'
    Online price
    $ 62/mo
    Online only price

    Unit Size
    10'x10'
    Online only price
    $ 62/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Medium 10'x10'
    • Ground Floor
    • Outside Unit, Swing Door
    • Drive up access
    Online-Only Price $ 62 /mo Online-Only
    Standard Price $ 82
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x15'
    Online price
    $ 69/mo
    Online only price

    Unit Size
    10'x15'
    Online only price
    $ 69/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Large 10'x15'
    • Ground Floor
    • Outside Unit, Rollup Door
    • Drive up access
    Online-Only Price $ 69 /mo Online-Only
    Standard Price $ 92
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    2nd Month Free
    Unit Size
    10'x20'
    Online price
    $ 71/mo
    Online only price

    Unit Size
    10'x20'
    Online only price
    $ 71/mo
    Online only price
    2nd Month Free
    All new rentals subject to one-time $29 admin fee.
    Large 10'x20'
    • Ground Floor
    • Outside Unit, Rollup Door
    • Enclosed
    • Drive up access
    Online-Only Price $ 71 /mo Online-Only
    Standard Price $ 94
    + one-time $29 admin fee
    2nd Month Free

    No Obligation

  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    $1 first month rent
    Unit Size
    10'x50'
    Online price
    $ 179/mo
    Online only price

    Unit Size
    10'x50'
    Online only price
    $ 179/mo
    Online only price
    $1 first month rent
    All new rentals subject to one-time $29 admin fee.
    Parking 10'x50'
    • Outside Unit
    • Uncovered
    • Drive up access
    • RV, Boat, or Vehicle
    Online-Only Price $ 179 /mo Online-Only
    Standard Price $ 238
    + one-time $29 admin fee
    $1 first month rent

    No Obligation

    Vehicle Parking Only But we've got storage unit for everything else!
  • Save Impression
    All new rentals subject to one-time $29 admin fee.
    2nd Month Free
    Unit Size
    10'x30'
    Online price
    $ 191/mo
    Online only price

    Unit Size
    10'x30'
    Online only price
    $ 191/mo
    Online only price
    2nd Month Free
    All new rentals subject to one-time $29 admin fee.
    Large 10'x30'
    • Ground Floor
    • Outside Unit, Rollup Door
    • Enclosed
    • Drive up access
    Online-Only Price $ 191 /mo Online-Only
    Standard Price $ 254
    + one-time $29 admin fee
    2nd Month Free

    No Obligation

Storage Near Richland Hills, TX 76118

Looking for self storage in Richland Hills that’s easy to reach from Mid-Cities neighborhoods and major commuter routes? This Public Storage location near Rufe Snow Drive and Mid Cities Boulevard offers flexible storage options with convenient access to Loop 820 and SH-183, making it simple to store and retrieve belongings during moves, renovations, or everyday organization.

Small Storage Units Near You in Richland Hills

Residents near Richland Hills apartment communities often choose 5x5 storage units to store seasonal décor, boxes, and personal items that don’t need daily access. These compact units are about the size of a large closet and work well for light decluttering projects.

A 5x10 storage unit is a popular option along the Rufe Snow Drive corridor, providing space for bikes, sports gear, and extra household items used throughout the year.

Medium Storage Units Near You in Richland Hills

Apartment renters and homeowners near Mid Cities Boulevard frequently rely on 10x10 storage units to store furniture, mattresses, and packed boxes during moves or downsizing. These versatile units can hold the contents of up to three rooms. Small businesses serving Richland Hills and nearby Hurst neighborhoods also use medium-sized storage units to store inventory, equipment, and records without committing to additional commercial space.

Large Storage Units Near You in Richland Hills

Homeowners near Richland Hills Station (TEXRail) planning renovations often choose 10x15 or 10x20 storage units to store multiple rooms of furniture while projects are underway. These larger units help keep belongings protected and accessible throughout the renovation process.

For larger moves or long-term storage needs, 10x25 units can accommodate the contents of a multi-bedroom home.

Richland Hills Public Storage offers a range of indoor storage units, outdoor storage units, and vehicle storage options to help you store household items, business inventory, and seasonal gear near 7601 Airport Fwy.

Use our eRental program to book a contactless move-in and enjoy modern self storage that's built for your needs.

If you are still looking for storage units near you in 76118, we have locations on: 4921 Davis Blvd, No Richland Hills, TX 76180 and 12090 Fondren Road, Houston, TX 77035.

Convenient Self Storage Near You in Richland Hills

Looking for storage that fits seamlessly into your daily routine? Our Richland Hills location makes it easy to stop by before work or after errands. Declutter your home or office without going out of your way.

Available Storage Unit Sizes

From compact locker units designed for boxes and seasonal items to larger spaces that can hold furniture and household belongings, there’s a size to match your situation. Choose the right amount of space so you can organize efficiently without paying for more room than you need.

Drive-Up Access

Why carry heavy items farther than you have to? Drive-up access allows you to pull your vehicle directly up to your unit, making loading and unloading faster and more convenient. It’s a practical option for bulky furniture, equipment, and frequent visits.

Climate-Controlled Storage

Climate-controlled units provide a more consistent environment for items affected by temperature changes. These spaces are commonly used for electronics, wood furniture, and seasonal clothing that benefit from added care during storage.

Uncovered Parking

Need a place to keep an extra vehicle out of the driveway? Uncovered parking offers a simple solution for storing cars, trucks, or trailers when space at home is limited. It’s a convenient way to free up room without committing to long-term garage storage.

Covered Parking

Covered parking helps shield vehicles from sun, rain, and snow. This option works well if you want some coverage from the elements while still maintaining easy access.

Enclosed Parking

provides a fully contained space for vehicles or equipment that need added separation from outdoor conditions. These units are ideal for long-term storage or when you want everything kept in one enclosed area.

24/7 Access Storage Near You

With 24/7 access options, you can retrieve or store items early in the morning, late at night, or whenever it fits your routine. This flexibility is especially helpful for busy households and business storage needs.

Other Amenities & Services

Additional features help simplify your storage experience from move-in to move-out. Well-lit areas, convenient access points, and available moving supplies for sale make it easier to organize, transport, and store your belongings.

Cheap Self Storage in Richland Hills

Finding affordable storage doesn’t mean sacrificing convenience or flexibility. Budget-friendly options allow you to store your items while keeping monthly costs manageable, whether you’re downsizing, relocating, or reorganizing your space.

Promotions

Take advantage of special offers available for new customers. Promotions vary by location and season, so check our current rates online or speak with our on-site team to learn about any active discounts that could save you money on your storage rental.

Billing (how it works)

Managing your payments is simple and flexible. Customers can make one-time payments or set up automatic monthly payments through their online account. Your account also lets you update payment information and view billing history at any time.

On-Site Property Manager

Our experienced property managers are here to assist you every step of the way. From helping you select the perfect unit size to answering questions about access and amenities, our professional team is committed to providing excellent customer service and ensuring your storage experience is smooth and stress-free.

Directions

Directions from the North

Drive south toward Richland Hills using Rufe Snow Drive. Continue toward Mid Cities Boulevard and follow local signage to the Public Storage facility.

Directions from the South

Head north on Rufe Snow Drive toward Richland Hills. Stay on Rufe Snow Drive as you approach Mid Cities Boulevard, then follow signs to the storage location.

Directions from the East

Travel west using SH-183 (Airport Freeway), then exit toward Mid Cities Boulevard. Continue toward Rufe Snow Drive to reach the facility.

Directions from the West

Drive east from Fort Worth using Loop 820, then follow connecting roads toward Mid Cities Boulevard and Rufe Snow Drive. Find us near the intersection of Rufe Snow Drive and Mid Cities Boulevard.

At Public Storage, You'll Always Find...

  • Convenient Storage Solutions
  • Keypad Access
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Explore our Richland Hills, TX Storage Units on Airport Fwy

Self Storage FAQs

Self-storage prices vary by location, unit size, features, and availability. Smaller units typically cost less than larger ones, and indoor and climate-controlled units may be priced differently than standard units. Public Storage offers month-to-month rentals, so you only pay for the time you need.

Specials vary by location and unit type, so checking current rates and promotions in your area is the best way to find the most up-to-date offers.

Start by taking inventory of what you plan to store and how often you'll need to access it. A small 5x5 unit often fits boxes or small household items, while medium sizes like 10x10 work well for multiple rooms' worth of belongings. Larger units, such as 10x20 or 10x30, are designed for bigger items or business needs.

Indoor Storage Units: Located inside a building with hallway access.

Outdoor Drive-Up Units: Ground-level units you can drive up to for quick loading and unloading.

Climate-Controlled Units: Designed to help maintain more consistent temperature and humidity levels. Availability varies by location.

Vehicle Storage: Options may include parking spaces or enclosed units for cars or small trailers.

RV or Boat Storage: Typically offered as open or covered parking spaces at select locations.

Business Storage: Units suited for storing inventory, equipment, or supplies without the cost of commercial property.

Features and availability vary by facility.

Climate-controlled storage helps maintain more consistent temperature and humidity levels inside the unit. It's commonly used for items like books, fabrics, electronics, or other belongings that can react to extreme heat, cold, or humidity. Climate-controlled storage is available at many—but not all—locations, so availability depends on the facility.

Drive-up access refers to a ground-level storage unit that you can pull your vehicle right up to. This makes loading and unloading quicker because you don't need to use hallways, elevators, or stairs. It's often chosen for storing larger items or boxes you'll want to move in and out easily.

Some storage facilities offer 24/7 access as an added feature, while others provide extended access hours. Availability varies by property, so it's best to check your location's access hours when renting a unit.

Common security features include:
• Gated access with individualized entry codes
• Bright lighting throughout the property
• Onsite staff during office hours
• Video surveillance
• Well-maintained fencing and facility grounds
• Storage unit locks available for purchase

Features can vary widely by location, so reviewing your facility's offerings is recommended.

Convenience depends on your needs, but many renters prefer:
• Drive-up units for fast loading
• Indoor units for hallway access and comfortable entry
• 24/7 access where available
• Month-to-month rentals
• Locations near home, work, or major roads
• Online account management and payment options

Public Storage maintains facilities with routine property checks, regular cleaning of common areas, and ongoing pest-control efforts. We also provide clean, well-kept hallways and entry points, and staff monitor the property throughout the week.

Resources from the Help Center

How Self Storage Works

If you've never rented self storage before, we're here to help.

Making a Reservation

Once you've found the right storage unit, you can lock in your price by making a free reservation.

Features & Amenities

Your storage needs are unique. Find out which features and amenities are right for you.

Moving In

Here's what you need to know to make the process as smooth as possible.

Reviews ( 415)

February 20, 2026
Google Public Storage tyler hatfield
Latricia has been a very good Property Manager at this location, very helpful and understanding
February 12, 2026
Google Public Storage Mary Lewis
Casey was great! He was friendly and very helpful! He’s broke down the unit sizes and cost and was very knowledgeable! Thank you Casey!
February 5, 2026
Google Public Storage Salvador Hernandez
Heather was helpful, thank you!
February 3, 2026
Google Public Storage Karen Thompson
Ashley is awesome! She is very professional and gives great customer service. It is soo refreshing to see great customer service in action. We needed to down size. Ashley made it so easy for us to transition. Keep up the great work Ashley! Mae Smith & Karen Thompson (daughter)
January 30, 2026
Google Public Storage Krystaal Xia
I had an auction here, I really appreciate the staffs patience during the storm. The staff was really great and helpful. Thank you so much!
January 27, 2026
Google Public Storage Kayza Mallet
Ashley at this Public Storage was truly top tier! It’s freezing cold with snow on the ground, and when the gate wouldn’t open, she didn’t hesitate to step in and help us. Not only did she resolve the issue, but she also went above and beyond by helping us get what we needed out of our storage unit. She absolutely didn’t have to do that, but she did, with kindness, patience, and a great attitude the entire time. Customer service like this is rare, and Ashley made a stressful situation so much easier. Thank you, Ashley! You are amazing!
January 20, 2026
Google Public Storage Jason Marrero
Had a very smooth experience Ashley was super helpful and friendly!
January 20, 2026
Google Public Storage Christopher Capelle
Ashley was phenomenal and got me the unit I needed
January 20, 2026
Google Public Storage Estebano Rojas
Ashley has been very helpful and gone above & beyond to assist me with any questions or concerns that I have had. She is very professional, kind, courteous & has made this process completely stress-free. She keeps the facility extremely clean. She even walks the property picking up small screws by hand that customers have left behind to ensure that others don’t have any tire problems. The facility is secure & she manages it well. I appreciate the outstanding service & recommend this location. SHE DEFINITELY DESERVES A RAISE !!!
December 21, 2025
Google Public Storage Aaron Owens
ashley helped me yesterday. very helpful and fast.
November 7, 2025
Google Public Storage bola pedro
Ashley took care of all my needs n answered all my questions. She is excellent...
November 4, 2025
Google Public Storage kris hilliare
Ashley was amazing even though she didn’t have the space for my trailer she found another location which had just the right size and location for my needs, very sweet n smart thanks.
October 31, 2025
Google Public Storage Bethanie Stewart
Ashley was a great help
October 25, 2025
Google Public Storage Stephanie Vasquez
Extremely Exceptional service here from Ashley at the service desk who definitely goes above and beyond for this location’s customers. The facility was also very clean and well-taken care of.
October 23, 2025
Google Public Storage Jose Castro
Very helpful lady took care of my needs thank you very much
October 22, 2025
Google Public Storage Mike Kopf
Agent was very pleasant to work with. There was a small problem and she got it taken care of right away.
October 2, 2025
Google Public Storage Cynthia Griffin
Came in today and couldn't find the space #. Went to the office and Heather assisted me she was kind and very helpful. I'll be back.
September 11, 2025
Google Public Storage inarra ali
My experience at this storage center has been excellent. Ashley was very helpful and went above and beyond to assist me with the process. She was professional, courteous, and made everything simple and stress-free. The facility is clean, secure, and well-managed. I truly appreciate the outstanding service and highly recommend this location. SHE NEEDS A RAISE.
September 8, 2025
Google Public Storage Joshua Brannon
September 3, 2025
Google Public Storage Mr C
Had a pleasant experience with Ashley yesterday. She was very helpful and accommodating, her kindness shows through her service. PS is fortunate to have her on the team. Thank you very much
August 26, 2025
Google Public Storage filiph costa
Ashley was very helpful and provided everything I needed!!! I recommend!
June 26, 2025
Google Public Storage Serenity Sheffield (Ren)
Jazzmin is literally awesome !
June 6, 2025
Google Public Storage Mario Fuentes
I recently had the pleasure of renting a storage unit, and I must take a moment to commend the exceptional customer service I received throughout the entire process. From the moment I walked in, I was greeted with a warm smile and genuine enthusiasm that immediately put me at ease. It was clear she truly valued their customers and were dedicated to providing an outstanding experience. The representative I worked with was not only knowledgeable but also incredibly patient. She took the time to answer all of my questions thoroughly, ensuring that I understood every detail of the rental agreement, unit options, and security features. Her expertise made me feel confident in my decision, and it was evident that she had a deep understanding of the services offered and how to best meet my needs. What truly stood out was her kindness and willingness to go above and beyond. She took the time to listen to my specific requirements and offered thoughtful suggestions that made the entire process seamless. It’s rare to encounter someone who embodies such a genuine passion for their job, and her positive energy was contagious. In a world where customer service can often feel transactional, this experience was a breath of fresh air. It reminded me of the power of kindness and the impact it can have on our everyday interactions. I left feeling not only satisfied with my storage choice but also uplifted by the remarkable service I had received. I wholeheartedly recommend this storage facility to anyone in need of a reliable and welcoming space. With exceptional staff like hers, you can be assured that your belongings—and your experience—are in very good hands. Thank you for making what could have been a mundane task into a truly inspiring experience!
April 30, 2025
Google Public Storage Anthony Hobson
March 24, 2025
Google Public Storage Brian Sanders
Fair pricing and good people
March 18, 2025
Google Public Storage Ri S
Amazing
March 18, 2025
Google Public Storage Ryan Dardano
Great Customer service A+++
March 16, 2025
Google Public Storage adore kyla
First impressions was amazing I trust that my items will be safe and secure here AND it’s clean I’ll be customer for a while
March 16, 2025
Google Public Storage Guillermina Hernandez
March 13, 2025
Google Public Storage James S
Great place, they helped me find the perfect unit for backing a trailer up to.
March 13, 2025
Google Public Storage loading
I call and spoke to Donnetta (think I spelled her name correctly. She was so knowledgeable and gave me all the information . Thank you so much. She deserves this review.
February 21, 2025
Google Public Storage Fernando Barros
The service is good
January 6, 2025
Google Public Storage Eric Engelhardt
Reasonable prices and convenient location to the interstate, public transportation, and DFW Airport. Ms. Donnetta ALWAYS goes above and beyond with her great customer service. There's been several times she's stayed on the phone with me until I fully understand the situation I'm inquiring about when it comes to the companies confusing (yet fair) billing policies. I've had 3 units and 1 transfer, so it's been quite the ordeal, but she is extremely knowledgeable in sorting through and explaining things. Ms. Donnetta never misses the opportunity to greet and socialize with tenants around the property with the utmost professionalism and kindness to make us feel welcome, and our belongings are well looked after. She sets the bar for customer service and seems like a huge asset to the face of the company in my experiences interacting with her.
January 1, 2025
Google Public Storage Pauline Hufanga
Great customer service; been with them for 5 +years
November 22, 2024
Google Public Storage Joey Vasquez
Donnetta was the best and the only one that would call me back. Thanks to her and Maria, she made it happened
October 21, 2024
Google Public Storage Ashton Rollings
September 19, 2024
Google Public Storage Roie Lynn Sims
OMG can you believe what the OWNER posted below??? is there a bot doing everything for them ... I state my camper was stolen and their response was thanks ... please don't use the storage facility ... they lack security and integrity ... SMH Our camper and other campers were stolen off their lot ... their gate was broken for 3 weeks and during this time thieves were busy .... I left my original review so people can see how something can go from sugar to chit >>> this was my original post ...>>>>>........ Came to look at a spot for our camper and left knowing we were in good hands ...Michelle is awesome she took such good care of us .... We will recommend this spot to everyone
August 29, 2024
Google Public Storage Rafael
August 21, 2024
Google Public Storage Descartes konga
Easy to work with , she help me above and beyond !!! Lovely lady
August 5, 2024
Google Public Storage Nelson Pineal
No son claros en sus políticas, compras el candado y no lo reembolsan al devolverlo.
August 4, 2024
Google Public Storage Yeisson Lopez
Hi dannetta was great really amazing work and helpful if any what’s to rent here ask for her she will help you a lot
July 17, 2024
Google Public Storage David Bry
Update: Manager at the location reached out to me to let me know they will keep my rent at $143 for additional 3 months. Does not change how I feel about the massive increases in rent here, but at least an effort was made and I understand not her call on the increases. Will still relocate unless something more permanent is worked out. I understand increases, but an increase of around 85% in less than 12 months is ridiculous. Nice place, clean units. Rates are pretty good, but only when you move in! Rented a unit for $106/mo in Sept 2023. February the rent goes to $143/mo. July got notice going to $191/mo. If I am new and want to rent the same unit? $77. Call the 800 number...automated menu, no option to get a live person. Try online chat - agents are not available. Chat support is open till 6pm PST, it is 643pm CST, sooo....Called the location a few times...nada. Will be putting in notice to vacate, this is a ripoff.
July 16, 2024
Google Public Storage Cookie Modglin
Donnetta is great, friendly and knowledgeable and the units are clean
July 9, 2024
Google Public Storage Kali Greenhalgh
Thank you Donnetta!
June 1, 2024
Google Public Storage Ruben Perez
May 28, 2024
Google Public Storage Donna Howell
Fast and easy 2 wonderful employees
May 20, 2024
Google Public Storage TL Hopkins
Hospitality
April 23, 2024
Google Public Storage Dre Coursey
Donnetta was very helpful. I booked online and when I arrived the space allocated was not the best for my needs. Donnetta took care of me quickly and moved me to a better space.
April 11, 2024
Google Public Storage Maikary calderon
Donnetta and Chris is very happy people
April 7, 2024
Google Public Storage Marcus Thomas
December 10, 2023
Google Public Storage Amanda Frampton
Well the one of bolen road àre the worst every since Carlos left . I do not recommend that one.
December 1, 2023
Google Public Storage A C
October 9, 2023
Google Public Storage jason bryant
Donnetta was amazing super helpful would recommend to anyone
September 25, 2023
Google Public Storage Rap Benz
Donetta, has been the best! Very friendly and takes care of any issues promptly! Highly recommend her! She’s the best!
September 7, 2023
Google Public Storage Stacey Ellis
September 4, 2023
Google Public Storage Maria
Ms. Donnetta is friendly, very helpful and patient.
August 11, 2023
Google Public Storage Jennifer Clowdus
8/11 update, still no returned calls from the office Still being charged. Left ANOTHER voicemail today. Really can't un recommend enough. We moved out, cleaned and cancelled our unit on 7/31. On 8/3 I start getting text about monthly rent. Ignored it at first, because sometimes things take a couple days to filter through. Then I kept getting texts and warnings about late fees. I tried fixing it through the app - can't; tried calling corporate to fix it - can't; tried using the website - can't; go to visit this office again today, at posted hours - can't. They are not open, again. (8/9/2023) Talked to corporate customer service and it was just a ridiculous circle. At the end of the day, they want me to trust property management to get it figured out. (It's already been 9 days since we vacated). Called the local office and left voice mail for return call.Started off as a good experience. Really enjoyed the representative we dealt with initially (Angela). Something has happened in the last few months though... 1st rat issues and their lack of concern; now there is rarely anyone available during regular hours to take payment. Just made my 3rd attempt for this month. Sign on the door says open, smaller signs says go to another location. Last time I tried that location was closed too, even AFTER I was verbally told it would be open. 😡 I'll do the rest of my errands and then go check out that location on Trinity. , But truly- If you haven't started renting here, don't. Frustrating
July 27, 2023
Google Public Storage Swift Punch
May 23, 2023
Google Public Storage CM Wright
Donetta from a nearby location helped me out immensely with such efficiency and kindness. She literally had to be in two places at once. She went above and beyond to get me in my unit . Later she transferred me to smaller unit and saved me money in numerous ways where it could have easily been missed. She always has a smile and genuine care she gives. Outstanding!
April 22, 2023
Google Public Storage Courtney Slick
If I could leave zero stars I would. There was a rat infestation and I was there to clean out my unit. Instead of closing my account they have sent everything to collections. I paid through the end of the month even though I didn’t use it. Left my unit unlocked as requested and didn’t ask for any money back. Just that they simply dispose of the items effected by the rats.
April 5, 2023
Google Public Storage Kevin Hazzard
March 22, 2023
Google Public Storage Valerie Rhines
Tiffany was phenomenal! Polite, understanding and showed genuine interest in serving her customers.
March 15, 2023
Google Public Storage PATRICIA FRAZIER
March 2, 2023
Google Public Storage Madeline Routt
Heather was very nice and helpful!
December 27, 2022
Google Public Storage Fabian _L
Angela is the person to talk to when it comes to getting the right storage unit. She was so much help and I am now in the best spot with all the space I need. Thanks Public Storage, and thank you Angela for the best service.
December 19, 2022
Google Public Storage Rosalinda Garcia
I don’t know who is running this store but they need to be FIRED! I was waiting a hour and 15 min for the property manager to show up to get my keys for my lock since the company changed mine out due to switching doors. As I’m waiting and calling another store turns out she was on property the whole time in a black suv with her boyfriend. She seen us walk up to the door pull on it and she drove to the back of the property. She then came back and still seen us there for her to once again go back to the back.. finally she had the dude drop her off in front of the door… very very unprofessional. I don’t recommend anyone to rent here.
November 23, 2022
Google Public Storage LaQuita Reed
Ms. Angela helped me out so much she was very good at her work Thanks to the Public Storage Team....
November 19, 2022
Google Public Storage Bobbie Ibarra (Bobbi)
Absolutely horrible. Can never get into our units... manager is never there... we leave messages and never get calls back .. asked for management to return calls with no luck
October 17, 2022
Google Public Storage LV Williams
I met Heather from the the Trinity and Precinct location, she was very kind. However the Airport location in Richland Hills was more convenient, the manager Angela has been amazing with my rental at that location. I love the fact that the location was clean inside and out. Great customer service.
July 19, 2022
Google Public Storage Timothy Smith
This location is one of the best Public Storages I have been to. Angela was so helpful and answered all my questions. Thank you for the awesome service!
July 3, 2022
Google Public Storage Maya Carter
7601 airport fwy location is the best!
April 25, 2022
Google Public Storage Kevin Hunter
April 7, 2022
Google Public Storage Ben McEndree
April 4, 2022
Google Public Storage Mark Herrick
Angela is Awesome she makes paying my bill every month almost fun and painless
March 17, 2022
Google Public Storage Cindy Gupton
Myself and family members have used public storage several different times over the years and I have always had a great experience. UNTIL I used the one at 7601 Airport Fwy Richland Hills, TX 76118 customer service is awful , they are rude, they rip you off!!!! I literally had my storage for 2 days and on the 1st was charged a prorate amount 21-31 they have my keys and their 20 rip off lock that you can only use there! I give zero stars and will never being using public storage again or referring my clients to them!!!
March 5, 2022
Google Public Storage Amie Wood
Had to get a storage due to unexpected circumstances those extremely stressed out over everything and Angela one of the staff members there did a tremendous job making everything so easy definitely would continue to use them
February 3, 2022
Google Public Storage Jimmy Krackorn
Friendly and curtious. Quick and painless. Very happy with my rental