Public Storage Self-Storage Units at 3430 W Walnut Hill Lane, Irving, TX

Dianna was so helpful! She went over and beyond to help us out! Thank you so much

Lulu was very helpful and informative. She is also very sweet. Helped me with everything I needed and quick too. Definitely recommend Lulu at the Irving location!

Dianna was an amazing support and person, thank you!

Very nice service . Dianna was very helpful

The lady working at the desk, Dianna, was very knowledgeable about the details. She helped me understand all of my options so that I could make an informed decision. She also willingly gave me a tour. I must say, I wasnt expecting to receive that kind of customer service from a storage rental place. I was impressed!

I went to public storage this Friday and was treated very well by Diane, who I found. She is a useful person for your company, she really contributes. Again thank you for the service.

I had a great experience at the Walnut Hill location in Irving, Dianna was very professional, knowledgeable and courteous. Her customer service was remarkable.

Pretty good experience - amazing staff friendly, accommodating and helpful Place has good promotions and it’s closer For me too!

L’sharbonea was amazing and had wonderful customer service ! She definitely helped me so much and made everything easy for me !

Lulu was so good at her job. I will be coming back next week to rent my storage. Thank you for having employees like her

I came in for a storages at a crunch and was stress out. Lulu was so sweet and provided me with the best service and very informative about the units. Thank you Lulu!!

lulu gave me the best service, I look forward to seeing her everytime I come in

I want to give thanks to Veronica for her great customer service skills. She was very nice and kind and curtier's. And she answered all my questions and most of all she fixed a problem I had when I rented the wrong sizes unit. She was very professional in handling that mess up on my part. Thank you again Veronica for your great work and kindness.

Ms. Veronica Was a great help I would recommend her for her assistance at any job with public storage positions.

Thanks to Ty, I'm a happy customer! Thanks so much!

I initially went into this public storage location, not knowing the exact size that I needed. Veronica showed me several different sizes and made sure I selected the right unit for my needs.Customer service from Veronica was excellent, and she even waited to go to lunch to make sure my process was completed.

Recognition for Outstanding Service I just wanted to take a moment to give Veronica the recognition she truly deserves for her exceptional service. I've had my unit for over three years, and throughout that time, any issue or concern I’ve brought up, Veronica has handled with care and urgency. Even when the matter may not have directly fallen under her responsibilities, she always made me feel as though it was her top priority. She ensures I have all the relevant information and follows through until the issue is fully resolved. Her commitment to service and customer care is truly commendable.

The manager Veronica is AMAZING. She goes above and beyond when it comes to customer service. I can honestly say it was a pleasure working with her. When you go to the store, she is most definitely the person you want to work with. Her kindness truly made my day.

Affordable and convenient for me to storage my stuff will recommend LuLu

Lulu was so helpful with answering my questions about the storage spaces and how I can best fit everything!

Lulu was a great help! I will refer her to all my friends and peers. Great work Lulu!

Veronica is amazing!!! She was so helpful and walked me thru the process of renting a storage space. I have never done one before! Veronica is a breath of fresh air to this business!! I highly recommend renting from this location!!

Veronica thanks for being patient with all my questions. You and your team are amazing and really keep the property clean.

Veronica thanks for being very informative

Veronica thanks for helping me chose the best storage.

Veronica is amazing

Veronica the lady in the office showed me where to put my stuff and was very nice.

Veronica at this location was awesome and displayed excellent customer service.

Absolutely outstanding customer service from Ms. Becky, Veronica, and Lulu! They went above and beyond—literally walking and showing the different size options so I got the best value for my money. Their helpfulness with the App was matched only by their genuine smiles.

Veronica has been very helpful during a crisis I had. She went above and beyond to help me get in my unit. I was going through some personal things and her smile and willingness to help made my day! We need people like Veronica in this world. I am so thankful! Definitely will refer friends and family to her location.

*update! DM called me and after so long!! We discussed what happened and he went out if his way to try and make things right!! Just being heard and having someone understand, meant a lot, reason for 5 stars. Thank you! This location is never open, no one is ever there, the lady I spoke with today after being transferred by customer service said she works 2 locations. This location is always closed and they never answer the phone. You leave a vmail, they won't call you back. So if you can't get a hold of anyone in office or over the phone how are you supposed to manage your account?? My whole argument.. They auctioned of my things my I lost my stuff cause of this and lack of communication. Nevee new when it happened.. Spoke to a rude lady who wouldn't let me get a word in and just kept yelling "your stuff is gone, gone! I called your number multiple times, they don't call..she said nothing I can do about it, but then asked me what my unit number was, so she wasn't even looking at my acct, was just speaking, and ugly attitude cause she got frustrated with me, wouldn't hear me out, then said she had customers to tend to and hung up the phone on me. Negligence. My next step mis to contact an atty, because I fee proper protocol was not followed with office being closed and no one ever being there to assist customers with their accounts. Even now, currently office is closed and empty. As I'm parked out here. This location does not care.. you will lose your things because of their negligence.

Thank you Ty for contacting me and I thought Customer Service was dead. I appreciate you funding my deposit and a credit. I have to say that you change my opinion I will continue do business. Public Storage NO Customer Service. My last rental I wasn’t happy with the way the unit look it was outside to me not a safe neighborhood so I canceled it on the same day I booked it and they would not refund my $29. They wouldn’t even call me back.

Veronica really too care of my storage needs with professionalism, very nice and accommodating

Verónica fue muy amable y paciente al darnos la información para alquilar un espacio, gracias a su amabilidad fue que decidimos alquilar el espacio.

Lou Lou was awesome and accommodated my needs. ❤️❤️❤️❤️

Omari , Thank you for Great Customer Service!!!

Love love love Lu customer service A1 will recommend to all my family and friends!

Outstanding Customer Service received from all 3 members of the A Team. Communication and Resolution to say the least was Superb as well. Above and Beyond, is my honest experience encountered. Thanks All. Guss M

Lulu at Public Storage is amazing! She greeted me with a big smile and was super friendly. She helped me figure out exactly what I needed and made the whole process really easy. She knows her stuff and answered all my questions without making me feel rushed. I felt really comfortable leaving my stuff there because of how professional and caring Lulu was. If you need a storage place ask for Lulu.

Very nice helpful and

I would like to recognize and give kudos to Lu Lu for the outstanding customer service that she provided. She was very helpful and knowledgeable about the storage rental process. She was there, on site, to answer any questions or address any issues that I had. Thank you Lu Lu!

Lulu helped me with my storage and explained everything. She was very patient with me. She gave me a unit I needed exactly!

Don’t rent here. I pulled up to get some belongings from my unit and some other customers told me that no one can get in because none of the pin pads work. None of the lights are on, pin pads don’t work and there are no stairs to the upstairs units. SO, the attached photos reflect just that. There is NEVER anyone in their office, the elevator always smells rancid, and there is no way to speak to an actual person. A mess. Simply a mess. 0/10 would not recommend and whoever runs this shack should reconsider customer service or business. Edit/update: After further consideration since the manager of the facility reached out to me so promptly to rectify the situation and to update me on the status of the property, I have changed my review to 5 stars.

Desi was awesome - she was super accommodating and thorough. Happy with my new unit.

I came to this store undecided on which unit i needed for my items, jennifer was happy to assist me she was patient and answered all the questions i had i was very pleased with her level of communications she waited and helped me in every way possible the store was very clean and the other staff was very friendly as well i will always recommend this location.

Krystal was an amazing help! Thank you!

Desranae is amazing

Becky is such a delight! She called me to follow up on my interest in getting an additional storage unit. She helped me get one close to the unit I already rented. She helped me with directions to 3417 N. Beltline Road in Irving and processed my payment as well as updating my online information. I am so grateful!

Desrenee was AWESOME, she was very kind an helped me very much. Place was very clean!! 10 out of 10!!!!!

Desi was a bigg help made my moving situation thank you so much

I got assisted by the front desk lady name’s Casie. She was very friendly and nice. She take care of my rental to the best and I am very happy with her. Thank you for all of you and may God bless.

I just love Casie!! Her customer service is always exceptional as well as professional and she is always helpful and will go above and beyond for her customers!! I had a wonderful experience with her! Casie ur the BEST!! ❤️❤️❤️

Ok

So helpful and professional. Awesome customer service

Came in recently Vanesa assisted me and made the whole process easy and fast. First time renting a unit and she was able to answer all my questions.

Desrenee was very helpful over the phone answered all of my questions and helped me get a storage quick and easy

That white girl up there was so nice

Wow Monika was amazing since coming to the property she help me out and was really patient and helpful thanks Monika

Monika was amazing, she was so helpful! She listened to what I needed and made It super convenient. So thankful for her amazing service! Thank you girly!

Monika was a great help

Front desk rental representative Misty knew how to handle the business efficiently , very friendly , and helped our transferring process quickly when we needed an upgrade . We were not there a long time and she kept it simple .

Ran into some issues on the move out day. Ty went out of the way to have it resolved

When I came in I was already comfortable with storing at this location. Tamar was handling a customer on the phone and was very kind. When she got off she gave me the same energy and helped me find the best unit for me. I did not plan on moving in yet so she saved me time and money explaining erental. She is great you should store hear over the other locations.

Tamar was very helpful for my first-time storing, i would recommend to anyone to store with her!

Passion was very helpful and nice

Passion was very nice and helpful

Passion was very nice and friendly

Misty has excellent customer service and excellent problem solving keep up the great work!

Passion is a very cordial and nice person with a very outgoing attitude.

Passion the new store manger had it smelling good and there and she was very sweet

Passion have very good customer service

Denise help me and the customer service was excellent!! The level of knowledge was very helpful in assisting me.

Denise was so nice and very kind and helpful with get my needs take care of today

Everett was the best and very knowledgeable. He was helpful in getting me a good storage.

Everett was amazing, very friendly and all around helpful, it’s was a pleasure dealing with him, am very grateful

Misty is highly professional, very helpful.

Was awesome and made sure got ever deal possible. Great and friendly service at its finest!!